Overview By the end of the course, delegates will have: Identify and prioritise key accounts Increasing business revenue through effective CRM The importance of client care in the business environment Contribution of Customer care towards to quality service Understand the benefits of high-level CRM and the part it plays in client retention Understanding the service excellence and its strengths Necessary attitudes for inspiring customer service Develop the important skills necessary for an effective Customer Relationship Manager Building rapport and creating strong working relationships Effective Communication between the clients Understanding the importance of interpersonal contact and behaviour
Overview The course curriculum covers human resource planning; recruitment and selection; employee training and development; employee health and safety etc. Based on the fact that knowledge is the gateway to engagement, the 'HR Management course' is designed to build participants' awareness and knowledge of the major functions that make up a modern HR department.
Overview Currently, IFRS consists of two principles-based standards, IAS 18 Revenue and IAS 11 (Construction Contracts) and three IFRS Interpretations. These were criticised for failing to provide adequate guidance on application - they have been described as 'vague and inconsistent'. The IASB and the US Financial Accounting Standards Board (FASB) collaborated on a project to develop improved, converged standards for revenue recognition. Preparers must develop a policy for measuring the amount and timing for recognising revenue for goods and services. Revenue is a key performance indicator that drives the recognition of expenses and profits and the valuation of an entity.
Overview This course will help our clients to assist not only in meeting the challenges of introducing IPSAS but also to secure the benefits of improved financial management to help secure the organisational objectives and goals of each public service organisation. We have developed this course starting with an introduction and then implementation of IPSAS. This course will help our clients to assist not only in meeting the challenges of introducing IPSAS but also to secure the benefits of improved financial management to help secure the organisational objectives and goals of each public service organisation. This enables multi-national organisations to make comparisons between projects wherever in the world they happen, irrespective of jurisdiction, culture, language and ethnicity. IPSAS is becoming and will become the World standard for Public Sector entities. We have developed this course starting with an introduction and then implementation of IPSAS. This allows clients to structure the move to IPSAS within its appropriate Framework. It is an approach that enables implementation to be done in a structured and well-managed way. In the course we will consider the main requirements of IPSAS and, by showing how they affect financial reports and published accounts, will help you to apply IPSAS. The course will assist both finance managers and general managers whose organisations and departments will be affected by IPSAS.
Overview Governance is now acknowledged as a core business function. Governance is not simply about compliance - whether with the law, regulation or guidance. Compliance provides a company with its 'licence to operate, but high-quality systems of governance lead to better-run companies which create, grow and protect value for all their stakeholders Objective Learn the best strategies for building a high-quality governance framework Define the role of the board of directors and your role within Explore different governance models across the globe and identify which of them works best for your organisation Recognise and deliver your obligations as a director Learn the strategies for creating and protecting value for your organisation Explore the tools to protect your organisation's reputation and brand value Gain an understanding of governance as a business-critical function Manage governance function within different business contexts - listed, private, state-owned, family-owned businesses Master the strategies for improving board effectiveness
Overview In the organisation, tender and bidding skills are very essential to do new business. It is important that bids and tenders mark the right factor and give a promising argument for the organisation to make a profit. This course is designed to give knowledge and skills in managing the Tender and bidding process. It highlights key areas to bid and tender efficiently in a competitive environment. It will provide you with all the essential tools that are necessary to increase the rate of success in the bidding process. It will focus on key areas which contracts are searching for during the whole process which is called the client-focused approach. With this course, they will evaluate and differentiate between different bids while making sure the process is fair and complete. As well as help the participants to gain the essentials of the bidding process and the making of a successful proposal and evaluation
Overview This course would be ideal for HR professionals who are looking to be more financially skilled. You will develop a deep understanding of the key financial concepts that are important in the boardroom. Learn how to break these concepts down to see what they mean for you in your role. Gain a deep understanding of the central areas of finance; how accountants think; how the numbers help you understand performance and set targets; budgeting and forecasting; and investment appraisal.
Overview The significance and goals of public policy Using game theory to analyze public policy. Understand the importance of public policy in society. Understand the significance of theoretical and empirical models in understanding public policy. Goals of public policy Recognizing market failures. Distinguishing between public and private goods.
Course Introduction Our Venepuncture and Phlebotomy training equips delegates with the skills and knowledge needed to take blood safely. Please note: this course is for health care professionals and nurses only. About this event Applicable to Nurses, Health Care Assistants and Phlebotomists in primary care, the community, hospitals or nursing homes, this course is interactive and involves a demonstration session on performing blood tests. Our venepuncture training will give delegates the theoretical and practical awareness to undertake a competence assessment framework in the workplace that will deem them competent to take blood safely and appropriately. Each delegate will receive a competence-based framework to allow them to do this. Course Aims Identify and describe equipment used for routine venepuncture Be able to assess and select suitable sites used for venepuncture as well as locations to avoid Describe and utilize the required steps to perform routine venepuncture Describe actions that ensure safety during performance of a venepuncture Identify suitable vein selection and identify factors influencing this Understand relevant professional and legal issues Be able to identify potential complications Understand anatomy and physiology and correct vein selection Be familiar with equipment and exercise choice in using most appropriate equipment Practice safely in terms of infection control and waste management Become skilled and competent at phlebotomy To recognise any complications arising and be able to take the appropriate action Course Content Background and importance of training and competence Supervision and practice Scope and responsibilities Accountability Professional and legal issues Consent and capacity What is phlebotomy? Tools of the trade-equipment Needles and patient safety Blood collection systems and devices Syringes and when to use them Blood collection tubes Labelling Anatomy and physiology Vein Selection: - Identification of Veins - Arm Veins - Hand Veins Vein assessment Unacceptable sites for venous collection Venepuncture procedure Attempts Order of Fill Specimen collection procedures Specimen handling post-phlebotomy Personal protective equipment Needle stick injuries Legislation-EU Directives Disposal Needle phobias Dealing with anxiety/fainting etc. Practical session Potential Complications (including infection control) Practical Application - techniques and troubleshooting Case scenarios Troubleshooting Audit Who should attend / would be applicable? Nurses HCAs Those interested in careers as Phlebotomists AB Health Group awards CPD points / certificate of attendance for each course. If you would prefer an accredited certificate by our accrediting body Aim Qualifications we can organise this. The charge for the certificate including postage is £30.00. Annie Barr AB Health Group Organiser Description Annie Barr is a leading provider of high quality, accredited healthcare training. With a selection of engaging healthcare training that has been developed by experts to equip you and your workforce with the skills, knowledge and competence needed to provide compassionate and high quality care.
The MA Learning & Teaching in Creative Industries is perfect if you’re looking to enter into a teaching career for the first time. It’s also the ideal choice if you’re an experienced educator wanting to broaden your knowledge and skills within the field of creative arts education at Further Education and Higher Education levels. You’ll engage in critical and collaborative development as a creative educator and improve your skills and agency as a teacher, as well as literacy in educational research.