3433 Courses

Overview Protect your business from prosecution and customers from illness by learning all the current requirements to satisfy UK Food Hygiene laws. This Food Hygiene Level 2 Diplomacourse will provide all the protocols and procedures that are essential to keep your foodstuff fresh and free from contamination. The online modules have been written with the assistance of industry experts and contain professional guidance on how to store and prepare every kind of food safely. You will also be trained in the importance of personal hygiene, preventing bacterial exposure, and performing pest control. Take this course now and ensure you will be open for future business. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Food Hygiene Level 2 Diploma. It is available to all students, of all academic backgrounds. Requirements Our Food Hygiene Level 2 Diploma is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 2 sections • 15 lectures • 10:10:00 total length •Module 01: Introduction to Food Hygiene: 01:18:00 •Module 02: Food Safety Hazards: 01:27:00 •Module 03: Food Safety Controls: 01:15:00 •Module 04: Personal Hygiene: 00:51:00 •Module 05: Cleaning Activities: 01:00:00 •Introduction to Food Safety and the Law: 00:29:00 •Bacteria and Microbiological Hazards: 00:27:00 •Physical, Chemical and Allergenic Hazards: 00:25:00 •Food Poisoning and Control Measures: 00:23:00 •Food Spoilage and Food Storage: 00:25:00 •Personal Hygiene: 00:29:00 •HACCP and Food Premises Part 01: 00:38:00 •HACCP and Food Premises Part-02: 00:28:00 •Cleaning: 00:20:00 •Reopening and Adapting Your Food Business during COVID-19: 00:15:00

Overview This comprehensive course on Giving and Receiving Feedback will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Giving and Receiving Feedback comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Giving and Receiving Feedback. It is available to all students, of all academic backgrounds. Requirements Our Giving and Receiving Feedback is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 3 sections • 19 lectures • 01:08:00 total length •Introduction: 00:03:00 •Course Purpose and Objectives: 00:04:00 •Why it Matters - When We Fail Straight Talk: 00:06:00 •Activity - When and Why We Fail to Give Feedback: 00:01:00 •Characteristics of Great Managers: 00:03:00 •Values that Enable Feedback: 00:03:00 •Activity - How have the Values Worked for You?: 00:02:00 •A Few Laws of Feedback: 00:05:00 •How Things Can Go Wrong: 00:05:00 •Activity - Creating the Right Mindset: 00:02:00 •The Continuum of Engagement: 00:03:00 •Guidelines for Giving Feedback: 00:04:00 •A Model for Effective Feedback: 00:07:00 •Activity - Practice Giving Feedback: 00:01:00 •Setting Goals and Action Planning: 00:05:00 •Continuous Improvement and Fact-Based Feedback: 00:05:00 •Guidelines for Receiving Feedback: 00:06:00 •Activity - Practice Receiving Feedback: 00:01:00 •Summary: 00:02:00

Overview This comprehensive course on Event Planning will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Event Planning comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Event Planning. It is available to all students, of all academic backgrounds. Requirements Our Event Planning is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 13 sections • 13 lectures • 04:50:00 total length •Introduction to Event Management: 00:24:00 •Role of an Event Planner: 00:31:00 •Event Classification: 00:28:00 •Events and Clients: 00:18:00 •Steps to Plan an Event: 00:27:00 •Invitation to the Event: 00:25:00 •Event Marketing: 00:31:00 •Catering at Events: 00:22:00 •Event Decorations: 00:25:00 •Cleaning and Waste Disposal: 00:20:00 •Event Security: 00:16:00 •Developing an Event Planning Business: 00:23:00 •Assignment - Event Planning: 00:00:00

Overview This comprehensive course on Escape from 9 to 5 will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Escape from 9 to 5 comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Escape from 9 to 5. It is available to all students, of all academic backgrounds. Requirements Our Escape from 9 to 5 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more!   Course Curriculum 7 sections • 25 lectures • 01:11:00 total length •Introduction to the Course: 00:03:00 •Meet Your Instructor: 00:02:00 •ACTIVITY Powerful Questions: 00:00:00 •Get Clear On Who You Are: 00:02:00 •Your Wheel Of Life: 00:02:00 •ACTIVITY Fill in your Wheel of life (pdf): 00:00:00 •What Do You Truly Value: 00:01:00 •ACTIVITY your value: 00:00:00 •Your Life Story: 00:02:00 •ACTIVITY Your life Story (pdf): 00:00:00 •Visualize your dream life: 00:05:00 •Your desired Life: 00:00:00 •ACTIVITY Set your Intentions: 00:00:00 •Get Rid Of Fear - Motivation: 00:05:00 •Three Reasons You're Not Dreaming Big: 00:08:00 •How to deal with Fear of Failure: 00:05:00 •The Antidote to Fear: 00:07:00 •Overcome Fear through Breathing: 00:06:00 •Stop Caring What Other People Think: 00:08:00 •Find Your Tribe and Protect Yourself from Energy Vampires: 00:05:00 •Step Out Of Comfort and Step into Your Courage: 00:07:00 •ACTIVITY: Courage to Change (pdf): 00:00:00 •Wrapping up-Your Next Steps: 00:03:00 •Resources (pdf): 00:00:00 •Assignment - Escape from 9 to 5: 00:00:00

Our Aim Is Your Satisfaction! Offer Ends Soon; Hurry Up!! As the hotel and hospitality industry continues to evolve, the role of the Concierge has become vital. A Concierge desk serves the crucial function of accommodating guests to enhance the overall standard of the organisation. Concierges aim to promote a property's marketable value and reputation, and hence it's very challenging. So, if you're ready to take the challenge and build an enchanting career opportunity ahead, then this Concierge is the right choice for you! Enrol now and start thriving. This Certificate in Concierge at QLS Level 3 course is endorsed by The Quality Licence Scheme and accredited by CPDQS to make your skill development and career progression related to Concierge substantial and easier than ever! In addition, this course will give you a solid understanding of delivering concierge services to customers, including agreement, sequence, complaints, and opportunities. Besides principles, standards, and skills, this course will educate about concierge workplace etiquette and workplace safety. So, join us today and gear up for excellence! What will I learn from this course? Explore various services and standards Understand the necessary skills required like telephone etiquette, networking, customer service, etc. Understand the concierge services business principles and models Acknowledge the sequence to deliver customer service Methodologies of workplace safety and emergency measurements Take a step toward a brighter future! Why Prefer this Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme and another certificate accredited by CPDQS. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. *** Course Curriculum *** Module 01: Understanding the Service Module 02: Types Module 03: Necessary Skills Module 04: Principles for a Concierge Service Business Module 05: Delivering Customer Service Module 06: Work Environment and Etiquettes Module 07: Emergency Measures Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam.Our expert trainers will assess your assignment and give you feedback after you submit the assignment. After passing the Certificate in Concierge at QLS Level 3 exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme. CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any academic background can enrol on this course. However, this course is preferable for: Baggage Porters and Bellhops Hotel Desk Clerk Travel Agent Tour Guide Requirements You will not need any prior background or expertise to enrol in this course. Career path Enrolling on this course can lead you to the following career paths: Front Office Manager General Manager Assistant General Manager Customer Relationship Officer Hotel Manager Floor Supervisor And many more! Certificates CPDQS Accredited Certificate Digital certificate - £10 Certificate in Concierge at QLS Level 3 Hard copy certificate - £89 After successfully completing the Certificate in Concierge at QLS Level 3, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 89 GBP inside the UK 99 GBP (including postal fees) for international delivery CPDQS Accredited Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery)

48-Hour Knowledge Knockdown! Prices Reduced Like Never Before! Being a trained and certified therapist or SEN teaching assistant can increase your exposure within your organisation and credibility with patients, students, and their parents, among other things. Our SEN - Special Educational Needs Teaching Assistant Diploma is now more comprehensive than ever, and it is appropriate for anyone interested in working in this field or simply learning more about SEN education. Special Educational Needs (SEN) capability assists children who might need additional assistance with their education due to a learning, behavioural or physical disability or another issue. It refers to the additional educational support that a student may require if they have a disability or learning difficulty. The main goal of our SEN - Special Educational Needs Teaching Assistant Diploma is to assist you in making a difference in the lives of special needs children and their families. With the right knowledge and skills, you can contribute to the development of an inclusive and supportive learning environment in which everyone can bloom. Learn how to provide exceptional support to children and infants while also gaining a thorough understanding of child development and growth in just a short time span! So why wait any longer? Enrol Now! Learning outcome Upon successful completion of this SEN - Special Educational Needs Teaching Assistant Diploma, you will be able To learn the ins and outs of SEN ( Special Educational Needs) Teaching To familiarise with the Statutory and Regulatory Context for SEN To understand how SEN and disabilities affect pupils' participation and learning Equipped with the strategies for improving the performance of the pupils with SEN To draw up inclusive whole-school policies and procedures for SEN Why Prefer Us? Opportunity to earn a certificate accredited by CPDQS. Get a free student ID card!(£10 postal charge will be applicable for international delivery) Innovative and Engaging Content. Free Assessments 24/7 Tutor Support. Take a step toward a brighter future! *** Course Curriculum of SEN - Special Educational Needs Teaching Assistant Diploma *** Here is the curriculum breakdown of the SEN - Special Educational Needs Teaching Assistant Diploma course: Module 1: Special Needs Education Teacher Module 2: Statutory and Regulatory Context for SEN Module 3: Principles and Practice of Leadership in Different Contexts Module 4: How SEN and Disabilities Affect Pupils' Participation and Learning Module 5: Strategies for Improving the Performance of the Pupils with SEN Module 6: Whole-School Planning and Organisation Module 7: Assessment Module 8: Teamwork for SEN: Roles and Functions Module 9: Planning for Individual Students with SEN Module 10: Teaching and Learning in the Inclusive School Assessment Process Once you have completed all the modules in the SEN - Special Educational Needs Teaching Assistant Diploma course, you can assess your skills and knowledge with an optional assignment. Certificate of Completion The learners have to complete the assessment of this SEN - Special Educational Needs Teaching Assistant Diploma course to achieve the CPDQS accredited certificate. Digital Certificate: £10 Hard Copy Certificate: £29 (Inside UK) Hard Copy Certificate: £39 (for international students) CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Everyone can benefit from being able to communicate better with people who have special educational needs People considering a career as a SEN teaching assistant Anyone who has a desire to work in the health and/or education field Anyone considering a career in the field of child psychology Everyone who works with or volunteers with children People who work with adults with special needs Family and friends who know someone with learning or speech difficulties so they understand the best ways to communicate with them Requirements You will not need any prior background or expertise to enrol in this course. Career path SEN - Special Educational Needs Teaching Assistant Diploma could potentially benefit several roles but would particularly enhance careers as a- Teaching Assistant Classroom Assistant SEN Teachers SEN Teaching Assistant Teacher Social care worker Child psychiatrist or therapist Certificates CPD Accredited Certificate Digital certificate - £10 CPD Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

The Level 2 Certificate in Event Planning covers various aspects of event planning, including types of events, brainstorming techniques, managing support staff, technical staff, and vendors, organizational skills, post-event activities, as well as an introduction to hospitality management and the hotel industry. Learning Outcomes: Gain an understanding of different types of events and their unique requirements. Develop effective brainstorming skills to generate creative event ideas. Learn how to manage support staff, technical staff, and vendors to ensure smooth event operations. Acquire organizational skills to plan and execute events efficiently. Understand the post-event activities required for evaluation and feedback. Gain an overview of hospitality management and its relevance to event planning. Explore the hotel industry, including front office operations, food and beverage management, customer satisfaction, and the impact of technology on hospitality. Why buy this Level 2 Certificate in Event Planning? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Level 2 Certificate in Event Planning you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Level 2 Certificate in Event Planning does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Prerequisites This Level 2 Certificate in Event Planning was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Level 2 Certificate in Event Planning is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Module 01: Types of Events Types of Events 00:08:00 Module 02: Brainstorming Brainstorming 00:07:00 Module 03: Support Staff Support Staff 00:06:00 Module 04: Technical Staff Technical Staff 00:06:00 Module 05: Vendors Vendors 00:06:00 Module 06: Get Organized Get Organized 00:06:00 Module 07: Post Event Activities Post Event Activities 00:06:00 Module 08: Introduction to Hospitality Management Introduction to Hospitality Management 00:24:00 Module 09: An Overview of Hotel Industry An Overview of Hotel Industry 00:18:00 Module 10: Management of Front Office Operations Management of Front Office Operations 00:19:00 Module 11: Management of Food and Beverage Operations Management of Food and Beverage Operations 00:20:00 Module 12: Customer Satisfaction Customer Satisfaction 00:23:00 Module 13: E-Hospitality and Technology E-Hospitality and Technology 00:22:00

The 'Level 1 & 2 Food Hygiene Certificate' course provides comprehensive training on food hygiene and safety, including understanding food hygiene legislation, identifying different food safety hazards, implementing hazard control measures, ensuring personal hygiene of food handlers, and proper cleaning and disinfection practices. Learning Outcomes: Level 1 Food Hygiene Certificate: Familiarity with food hygiene legislation and potential food-borne illnesses. Recognition of various food safety hazards and knowledge of effective control measures. Understanding the importance of refrigeration and maintaining proper food storage conditions. Knowledge of food handlers' personal hygiene practices to prevent contamination. Proficiency in cleaning and disinfection methods to ensure a hygienic food environment. Level 2 Food Hygiene and Safety for Catering: Understanding the legal aspects of food safety and their application in catering. Awareness of different bacteria and microbiological hazards related to food. Identification and management of physical, chemical, and allergenic hazards in food handling. Knowledge of food poisoning, spoilage, and appropriate control measures. Understanding the significance of personal hygiene in food safety and handling. Proficiency in implementing HACCP principles and ensuring food premises' compliance with safety standards. Acquiring practical skills in cleaning practices for maintaining a safe and sanitary food environment. Why buy this Level 1 & 2 Food Hygiene Certificate? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Level 1 & 2 Food Hygiene Certificate you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Level 1 & 2 Food Hygiene Certificate does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Prerequisites This Level 1 & 2 Food Hygiene Certificate was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Level 1 & 2 Food Hygiene Certificate is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Level 1 Food Hygiene and Safety Introduction to Food Hygiene Legislation and Food-borne Illness 00:22:00 Types of Food Safety Hazards 00:33:00 Hazard Control Measures and Refrigeration 00:31:00 Food Handlers Personal Hygiene 00:20:00 Cleaning and Disinfection 00:24:00 Level 2 Food Hygiene and Safety for Catering Introduction to Food Safety and the Law 00:35:00 Bacteria and Microbiological Hazards 00:29:00 Physical, Chemical and Allergenic Hazards 00:25:00 Food Poisoning and Control Measures 00:24:00 Food Spoilage and Food Storage 00:38:00 Personal Hygiene 00:30:00 HACCP and Food Premises Part 01 00:38:00 HACCP and Food Premises Part-02 00:28:00 Cleaning 00:27:00

The Epidemiology Certificate Course provides a comprehensive understanding of the principles and concepts of epidemiology. It covers various aspects such as study design, disease occurrence, risk measures, disease prevention, and the role of epidemiology in public health. Learning Outcomes: Understand the fundamental principles and concepts of epidemiology. Learn about different study designs used in epidemiological research. Explore disease occurrence and its patterns in populations. Analyze the variation of diseases by time, place, and person. Examine epidemics and outbreaks and their management. Understand measures of risk and disease prevention strategies. Calculate and interpret measures of disease frequency. Recognize the importance of epidemiology in public health practice. Comprehend the epidemiological concept of populations and their health. Develop essential skills to critically evaluate epidemiological studies and research. Why buy this Epidemiology Certificate Course? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Epidemiology Certificate Course there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Epidemiology Certificate Course course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Epidemiology Certificate Course does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Epidemiology Certificate Course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Epidemiology Certificate Course is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Module 01: Understanding Epidemiology Understanding Epidemiology 00:18:00 Module 02: Principles of Epidemiology Principles of Epidemiology 00:20:00 Module 03: Study Design Study Design 00:24:00 Module 04: Disease Occurrence Disease Occurrence 00:19:00 Module 05: Variation in Disease by Time, Place, and Person Variation in Disease by Time, Place, and Person 00:15:00 Module 06: Epidemics and Outbreaks Epidemics and Outbreaks 00:26:00 Module 07: Measures of Risk and Disease Prevention Measures of Risk and Disease Prevention 00:23:00 Module 08: Measures of Disease Frequency Measures of Disease Frequency 00:22:00 Module 09: Role of Epidemiology in Public Health Role of Epidemiology in Public Health 00:17:00 Module 10: The Epidemiological Concept of Population The Epidemiological Concept of Population 00:22:00 Assignment Assignment - Epidemiology Certificate Course 00:00:00

Overview Navigating the world of customer service over the phone can be challenging. The 'Telephone Customer Service Training' course is your guiding compass, expertly designed to tackle the multifaceted arena of phone-based interactions. Delve deep into the core values of stellar customer service, uncover the distinction of superior service, and master the nuances of phone etiquette. With a curriculum spanning from the basics of customer relationship management to the intricacies of managing tough callers, this course equips you with a holistic understanding to thrive in a telephone-centric customer service role. The essentiality of establishing rapport during telephonic conversations cannot be overstated. This course accentuates the importance of rapport building and teaches strategies to connect genuinely over a call, ensuring customers feel valued and understood. Explore the dynamics of both inbound and outbound calls, and gain expertise in active listening, a pivotal skill to understand customer needs and offer apt solutions. Further, with modules focusing on interoffice calls, voicemail management, and intra-organisation dealings, the curriculum covers the full spectrum of telephone interactions. Metrics and measurements are quintessential in refining and enhancing service standards. Dive into the intricacies of gauging your service's effectiveness and learn methods to consistently better your interaction quality. As the landscape of customer service evolves, those proficient in these nuances are poised for success. Learning Outcomes: Understand the fundamentals and importance of top-tier customer service over the phone. Differentiate between average and excellent customer service practices. Develop effective strategies for managing and improving customer relationships. Cultivate superior telephone etiquette and communication techniques. Employ strategies to establish genuine rapport during phone interactions. Tackle challenging calls with confidence and professionalism. Gain proficiency in evaluating and enhancing service quality through metrics. Why buy this Telephone Customer Service Training? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Telephone Customer Service Training there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Telephone Customer Service Training course is ideal for Individuals aiming to enter the customer service sector. Current customer service representatives seeking to refine their telephone interaction skills. Managers overseeing phone-based customer service teams. Organisations aiming to standardise their telephonic service protocols. Entrepreneurs wanting to foster excellent customer relationships over the phone. Prerequisites This Telephone Customer Service Training does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Telephone Customer Service Training was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Customer Service Representative: £18,000 - £25,000 annually. Telephone Support Specialist: £21,000 - £28,000 annually. Call Centre Supervisor: £25,000 - £32,000 annually. Customer Relationship Manager: £30,000 - £45,000 annually. Customer Service Trainer: £28,000 - £35,000 annually. Quality Assurance Analyst (Customer Service): £24,000 - £31,000 annually. Course Curriculum Module 1: Introduction to Customer Service Module 01: Introduction to Customer Service 00:23:00 Module 2: What's Different about Good Customer Service? Module 02: What's Different about Good Customer Service? 00:12:00 Module 3: Customer Relationship Management Module 03: Customer Relationship Management 00:42:00 Module 4: Customer Service Communication Strategies Module 04: Customer Service Communication Strategies 00:24:00 Module 5: Aspects of Phone Etiquette Module 05: Aspects of Phone Etiquette 00:31:00 Module 6: Building Rapport Over the Phone Module 06: Building Rapport Over the Phone 00:24:00 Module 7: Inbound and Outbound Calls Module 07: Inbound and Outbound Calls 00:16:00 Module 8: Active Listening and Managing Tough Callers Module 08: Active Listening and Managing Tough Callers 00:28:00 Module 9: Managing Interoffice Calls and Voicemail Module 09: Managing Interoffice Calls and Voicemail 00:10:00 Module 10: Problem Solving over the Phone Module 10: Problem Solving over the Phone 01:04:00 Module 11: Intra Organisation Dealings Module 11: Intra Organisation Dealings 00:35:00 Module 12: Measuring Customer Service Module 12: Measuring Customer Service 00:12:00 Assignment Assignment - Telephone Customer Service Training 00:00:00