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Explore ITIL4 Foundation, a comprehensive course delving into modern IT service management practices. Learn key concepts, principles, and processes to enhance organisational efficiency and align IT services with business goals. About this course £519.00 153 lessons Accredited training Certificate of completion included Exam included Course curriculum Module 1 - Introduction1.1 Tutor Introduction1.2 Certifications1.3 Course Features1.4 Why ITIL? Module 2 - Key Concepts2.1 What is a Service?2.2 What is Utility?2.3 What is Warranty?2.4 What are Customers, Users and Sponsors?2.5 What is Service Management?2.6 Creating value with Services2.7 Value & Value Co-creation2.8 What is Value?2.9 Organisations and Stakeholders2.10 Service Providers2.11 Other Stakeholders2.12 Value: Outcome, Cost and Risk2.13 Figure, Balance, Outcomes, Costs, Risks2.14 Outputs and Outcomes2.15 Cost2.16 Risk - Part 12.17 Risk - Part 22.18 Utility & Warranty - Part 12.19 Utility & Warranty - Part 22.20 Services Offerings2.21 Services Relationship2.22 Service Provisions2.23 Services Relationship Model2.24 Goods, Resources & Actions2.25 Products & ServicesTest Your Knowledge Quiz Module 3 - Guiding Principals3.1 Guiding Principles - Introduction Part 13.2 Guiding Principles - Introduction Part 23.3 Guiding Principles - The Key Message is Discussed!3.4 Guiding Principles - Nature, Use & Interaction of the Guiding Principles3.5 Focus on Value - The Key Message Discussed!3.6 Focus on Value - The Service Consumer & What is their Perspective of Value3.7 Focus on Value - The Customer Experience3.8 Focus on Value - How to Apply the Principle!3.9 Start Where You Are - Key Message Discussed!3.10 Start Where Your Are - Assess Where You Are3.11 Start Where You Are - The Role of Measurement3.12 Start Where You Are - How to Apply the Principle!3.13 Progress Iteratively with Feedback - Key Message Discussed!3.14 Progress Iteratively with Feedback - The Role of Feedback3.15 Progress Iteratively with Feedback - Iteration & Feedback Together3.16 Progress Iteratively with Feedback - How to Apply the Principle3.17 Collaborate & Promote Visibility - Key Message Discussed! (Part 1)3.18 Collaborate & Promote Visibility - Key Message Discussed! (Part 2)3.19 Collaborate & Promote Visibility - Key Message Discussed! (Part 3)3.20 Collaborate & Promote Visibility - Whom to Collaborate with (Part 1)3.21 Collaborate & Promote Visibility - Whom to Collaborate with (Part 2)3.22 Collaborate & Promote Visibility - Communication for Improvement3.23 Collaborate & Promote Visibility - Increasing Urgency Through Visibility (Part 1)3.24 Collaborate & Promote Visibility - Increasing Urgency Through Visibility (Part 2)3.25 Collaborate & Promote Visibility - Increasing Urgency Through Visibility (Part 3)3.26 Collaborate & Promote Visibility - How to Apply3.27 Think & Work Holistically - Key Message Discussed! (Part 1)3.28 Think & Work Holistically - Key Message Discussed! (Part 2)3.29 Think & Work Holistically - Key Message Discussed! (Part 3)3.30 Think & Work Holistically - How to Apply the Principle3.31 Optimise & Automate - Key Message Discussed! (Part 1)3.32 Optimise & Automate - The Key Message Discussed! (Part 2)3.33 Optimise & Automate - The Road to Optimisation (Part 1)3.34 Optimise & Automate - The Road to Optimisation (Part 2)3.35 Optimise & Automate - How to Apply the Principle3.36 Keep it Simple and Practical - Key Message Discussed!3.37 Keep it Simple & Practical - How to Apply the Principle3.38 Principle InteractionTest Your Knowledge Quiz Module 4 - 4 Dimensions of Service Management4.1 Introduction4.2 The 4 Dimensions of Service Management4.3 Organisation & People (Part 1)4.4 Organisations & People (Part 2)4.5 Organisation & People (Part 3)4.6 Information & Technology (Part 1)4.7 Information & Technology (Part 2)4.8 Information & Technology (Part 3)4.9 Information & Technology (Part 4)4.10 Partners & Suppliers (Part 1)4.11 Partners & Suppliers (Part 2)4.12 Partners & Suppliers (Part 3)4.13 Partners & Suppliers (Part 4)4.14 Partners & Suppliers (Part 5)4.15 Partners & Suppliers (Part 6)4.16 Value Streams & Processes (Part 1)4.17 Value Streams & Processes (Part 2)4.18 Value Streams & Processes (Part 3)4.19 Value Streams & Processes (Part 4)Test Your Knowledge Quiz Module 5 - The Service Value System5.1 Introduction5.2 Describe the ITIL Service Value System (Part 1)5.3 Describe the ITIL Service Value System (Part 2)5.4 Describe the ITIL Service Value System (Part 3)5.5 Describe the ITIL Service Value System (Part 4)Test Your Knowledge Quiz Module 6 - Service Value Chain and the Service Value Stream 6.1 Learning Objectives 6.2 Service Value Chain Model 6.3 The Interconnected Service Value Chain "elements" 6.4 The Interconnected Service Value Chain "more" 6.5 The Interconnected Service Value Chain "Value Streams" 6.6 The Interconnected Service Value Chain "Steps" 6.7 Plan 6.8 Improve 6.9 Engage 6.10 Design & Transition 6.11 Obtain/Build 6.12 Deliver & Support Test Your Knowledge Quiz ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. The swirl logo ™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Build a rewarding career in content design Build a rewarding career in content design with a globally recognised, industry-approved qualification. Get the mindset, the confidence and the skills that will help you stand out in a rapidly growing industry. Why take this course: Be in demand. Certified qualifications will help you stand out in a fast-growing industry Build a career with impact. Design content experiences that will influence users worldwide Broaden your opportunities. Optimise your skills to get hired at leading companies Get qualified. Earn a university credit-rated certification approved by industry leaders Gain the confidence you need to succeed. Our mentors, career advisors and student community will support you all the way University credit-rated, industry-approved Our content design course is credit-rated by Glasgow Caledonian University and has been reviewed and endorsed by leaders in the tech industry. It covers everything you need to become a certified content design professional. Study method Online, self-paced Duration 10 weeks Access to content 12 months Qualification Professional Certificate in Content Design Awarded by Scottish Qualifications Authority trading as SQA Additional info Exam(s) / assessment(s) is included in price Tutor is available to students Description In this Professional Certificate in Content Design course you will learn: An introduction to content design. Understand what content design is and the role of a content designer. Principles of good content design Learn the core principles of content design and why it matters. Voice, tone and style Learn how voice, tone, and style can create a cohesive product experience. Understanding your users Uncover your audience's goals and content needs. Writing for interfaces Learn to write microcopy for buttons, notifications and other UI elements. The product mindset Develop a product mindset by learning about product design systems and tools. Testing content Learn how to test, evaluate and improve your content. AI for content design Learn how to use AI tools to become a more effective content designer. Working in content design Learn how to be the content champion within your organisation. Support at every step From day one, you’ll be part of a lively community of tutors, mentors and fellow students that support each other along the way. Student Success team Our friendly and responsive team will help you stay on track and keep you accountable. Course mentor Your course mentor is an expert content designer who brings years of practical insight. Student community Collaborate, share tips and build connections on our lively student Slack channels. Who is this course for? Writers and journalists who want to enhance their skills for the digital world UX and UI designers who want to become more rounded professionals Content designers looking for a formal qualification that validates their expertise Digital marketers who need content design skills to succeed in their roles Anybody with a writing, content or design background looking for a creative tech job Requirements Background You don’t need experience in design or technology to enrol in our courses. To get the most value from this course, you will need some experience in writing and a genuine interest in words and language. Commitment You do need to be motivated and committed. We set a high bar. Studying for one of our professional qualifications requires a certain amount of time, energy and focus. English language To take this course, you should be fluent in verbal and written English. If English is not your first language, you should have a proficiency of C1 as defined by the CEFRL (Common European Framework of Reference for Languages).

This course is a short and crisp introduction to those who do not have any prior knowledge of scripting or any programming basics. The instructor has tried to explain the concepts in such a simple terminology that even non-technical people will find it very easy to grasp the various Windows PowerShell concepts.

Improve your awareness of mental health and the challenges faced by seafarers, in ISWAN's Maritime Mental Health Awareness training.

Overview This one day course is designed for anyone that deals with telephone sales in either an inbound or outbound call environment. Description The telephone has become a critical tool in obtaining sales in today’s competitive market, and yet it is often an area we pay little attention to, and consequently it becomes a negative aspect of our business rather than the highly positive one it can be. This course sets out to enable the attendees to sell effectively over the phone. The tools that are covered will help generate sales and whether they take inbound or receive outbound calls they will find that if they apply the techniques in this session, their success rate will increase immensely. Topics covered: Advantages and Disadvantages – A look at how the phone can work for and against us in a sales environment. An Introduction to Selling on the Telephone – Understanding the key points that encourage a customer to purchase from us. Structuring and the Sales Process – Defining a set process for structuring a sales call with a chance to demonstrate understanding. Why People Buy – A look at the reasoning behind people’s purchasing decisions. How People Buy – An insight into the emotional factors behind how people arrive at purchasing decisions. Turning Inbound Calls into Sales – Gauging the level of interest of a caller in order to establish the likelihood of a sale. Making Effective Outbound Calls – A set process of ensuring you gain the best advantage with this type of call. Getting Past the Gatekeeper – Understanding the role of the gatekeeper and developing methods of dealing with them in order to speak to the decision maker. Using scripts and techniques that are proven and effective. Sounds Interesting? – Studying three key communication factors when projecting the voice over the phone. Including a chance to review how the participant’s voice comes across over the phone. Methods of Improving the Way You Sound – 10 key tips on vocal improvement. Telephone Questioning Techniques – Giving the delegates the chance to fully understand the different questioning techniques that can be used during a sales call. Features and Benefits – How to practically apply them in a sales scenario. Logical and Emotional Purchasing – A further look at the reasons we buy. Overcoming Objections – Practical use of a set process and ways to apply it in the workplace. Closing the Sale – Clear methodology with a chance to practice the skills in a fun way. Post-course Assignment – A method of carrying the learning into the workplace and ensure continual review. Who should attend the course? Anyone who handles inbound or outbound sales calls over the telephone. Requirements for Attendance No prerequisites required.

Course Objectives At the end of this course you will be able to: Customise tables and charts Customise formatting with styles and themes Modify pictures in a document Create customised graphic elements Insert content using Quick Parts Control text flow Use templates to automate document creation Perform mail merges Use macros to automate common tasks '1 year email support service Take a look at the consistent excellent feedback from our corporate clients visiting our site ms-officetraining co uk Customer Feedback Excelent enviroment for training. Tahnk you. Jenny Price - ACER ' With more than 20 years experience, we deliver courses on all levels of the Desktop version of Microsoft Office and Office 365; ranging from Beginner, Intermediate, Advanced to the VBA level. Our trainers are Microsoft certified professionals with a proven track record with several years experience in delivering public, one to one, tailored and bespoke courses. Our competitive rates start from £550.00 per day of training Tailored training courses: You can choose to run the course exactly as they are outlined by us or we can customise it so that it meets your specific needs. A tailored or bespoke course will follow the standard outline but may be adapted to your specific organisational needs. Working with Tables and Charts Sort Table Data Control Cell Layout Perform Calculations in a Table Create a Chart Customising Formats Using Styles and Themes Create and Modify Text Styles Create Custom List or Table Styles Apply Document Themes Using Images in a Document Resize an Image Adjust Image Appearance Integrate Pictures and Text Insert and Format Screenshots Use the Snipping tool Creating Custom Graphic Elements Create Text Boxes and Pull Quotes Draw Shapes Add WordArt and Other Text Effects Create Complex Illustrations with SmartArt Inserting Content Using Quick Parts Insert Building Blocks Create and Modify Building Blocks Insert Fields Using Quick Parts Controlling Text Flow Control Paragraph Flow Insert Section Breaks Insert Columns Link Text Boxes to Control Text Flow Using Templates Create a Document Using a Template Create a Template Using Mail Merge The Mail Merge Features Merge Envelopes and Labels Create a Data Source Using Word Using Macros Automate Tasks Using Macros Create a Macro Who is this course for? Who is this course for? This course is designed for users who to create or modify complex business documents as well as customised Word efficiency tools Requirements Requirements Preferably, delegates should have attended the Word Introduction course. Career path Career path Microsoft Office know-how can instantly increase your job prospects as well as your salary. 80 percent of job openings require spreadsheet and word-processing software skills Certificates Certificates Certificate of completion Digital certificate - Included

Why AutoCAD Basics-Advanced Training Classes? Click here for more info AutoCAD Basics to Advanced Level Training Master drawing, editing, and advanced techniques. Optimize productivity and customize workspace. Create precise 2D drawings for various industries. Access recorded lessons and lifetime email support. Duration: 16 hrs Method: 1-on-1, Personalized attention. Schedule: Tailor your own schedule by pre-booking a convenient hour of your choice, available from Mon to Sat between 9 am and 7 pm. The AutoCAD from Basics leading to Advanced Training Course offers a comprehensive learning experience for participants to become proficient in AutoCAD. Whether you're a beginner or an experienced user, this progressive program covers the full spectrum of AutoCAD functionality. Participants will learn core features like drawing, editing, annotations, and dimensioning, progressing to advanced topics such as object manipulation, workspace customization, and workflow optimization. Upon completion, participants will create precise 2D drawings and designs. Interactive learning experiences with experienced instructors are available in-person or through live online sessions. AutoCAD 2D Course Outline: Session 1: Introduction to AutoCAD interface, commands, and tools Managing drawings and drawing basic shapes Basic modification techniques (erase, move, rotate, scale) Session 2: Working with layers and properties Creating and modifying text and dimensions Introduction to blocks and attributes Session 3: Advanced object modification techniques (fillet, chamfer, trim, extend) Using grips to modify objects Creating and modifying polylines and splines Session 4: Creating and editing tables Working with layouts and viewports Printing and exporting drawings Construction detailing and Detailed sections Course Highlights: Engaging exercises and projects to reinforce skills. Q&A and troubleshooting support. Solid understanding of AutoCAD 2D for basic to intermediate drawings. List of Topics Covered: Drawing: Line, Polyline, Circle, Arc, Rectangle, Ellipse, Spline, Polygon, Ray, Hatching, Gradient. Inquiry: Measure and Select All. Modify: Move, Copy, Rotate, Mirror, Fillet, Trim, Extend, Erase, Offset, Explode, Array, Stretch, Break, Polyline Edit, Hatch Edit, Scale. Layers: Creating, Managing, Changing, Line Type, Line Weights. Annotation: Dimensions, Text, Dimension Style, Text Style, Leaders. Properties: Colors, Line weights, Line Types, Line Type Scaling. Blocks: Create, Insert, Edit, Explode, Export. Insert: Insert, Attach. View: Navigate, View, Windows. Plot/Print: Model Space, Layouts/Workspaces, Viewports, Layout Scaling, Paper Setup, What To Plot, Plot Scale, Plot Offset, Plot Options. Final Project: Create a Plan, Section, and Elevation drawing. Option for a personal project. Free Trial - Download AutoCAD Software & Toolsets: Participants can download a free trial of AutoCAD and industry-specific toolsets from Autodesk's official website: (https://www.autodesk.co.uk). Master AutoCAD Basics: Understand the interface, commands, and drawing tools. Create and Modify Drawings: Proficiently manage drawings and apply various modification techniques. Work with Layers and Annotations: Effectively use layers, text, and dimensions. Utilize Advanced Drawing Techniques: Apply advanced object modifications and work with polylines. Navigate Layouts and Viewports: Manage layouts, viewports, and printing/exporting. Hands-On Project Experience: Practice skills through exercises and a final project. Personalized Learning: Receive focused one-to-one attention. Convenient Options: Choose in-person or live online sessions. Lesson Recordings and Support: Access recorded lessons and receive ongoing email assistance. Enhance Career Opportunities: Develop valuable 2D drawing skills for career advancement.

IASSC lean six sigma yellow belt course. Online, 24/7 access to content and exam. Fee includes learning content, tutor support, and official IASSC exam.

The course is pefect for beginners and more advanced mosaic makers. A perfect opportunity to immerse yourself in the world of mosaics. Learn how to make classic and contemporary mosaics on this six-day residential mosaic workshop in Greece using local stone and marble. The Lagou Raxi Hotel in the mountains of Pelion provides a wonderful backdrop for this relaxing, informative holiday in an unspoilt area of Greece. June 25 – July 2, 2022 Saturday Arrival of participants. Experienced students will meet in the studio to prepare their materials and substrates and to finalise their designs. Meet & Greet for the whole group. Short Introduction to the history of Ancient Greek and Roman mosaics and an overview of contemporary mosaics. Welcome Dinner at the hotel. Sunday Getting started. Discussion of the commonly used approaches to mosaic making with an overview of mosaic tools, materials and techniques. A look at the ‘classic’ mosaic rules and the fundamental skills needed to make a direct method mosaic including how to cut and lay the tesserae and design principles. Students work on a practice coaster. All students finalise their main design and prepare their substrates. Students start work on a 30cm by 30cm mosaic on Jackoboard which is suitable for indoor or outdoor hanging. Afternoon: visit to one of Pelion’s remote and beautiful beaches and Byzantine mosaic relics. Monday Students continue with their own pieces with Helen’s support and direction. Tuesday Students continue with their own pieces with Helen’s support and direction. Afternoon: As before and a PowerPoint presentation on the art of Andamento – the visual flow of the mosaic. Wednesday Students work at different paces so those who are ready may already have started on their second or even third piece. The other techniques covered during the week are mosaics on mesh and using found materials such as pebbles and shells with tile adhesive. Afternoon: As before and a PowerPoint presentation on Contemporary Mosaics. Thursday Students continue with their own pieces. Those who are ready will seal and grout their main mosaics. Demonstration of how to grout. Demonstration of how to apply a mesh mosaic to a fixed surface using tile adhesive. Afternoon: Excursion to visit some Pelion monasteries or other sites of interest. Friday All students finish their main piece and/or their extra mosaics and prepare for an informal exhibition of the week’s work in the studio. Exhibition, group photo and farewell dinner. Saturday Departure of participants, or a rest over the weekend*. * There is a possibility to continue using the studio, tools and materials unsupervised over the weekend for a small extra charge. Please ask if you would like to stay for extra nights and/or make sure of the studio space WHAT’S INCLUDED? Six days of tuition (four six-hour days and two half days of four hours) and transport for related excursions Coffee and tea throughout the day Accommodation Materials* Excursions Time for rest and relaxation on the beach, by the pool or in the village square A full cooked breakfast, five three-course dinners and two lunches (half-board) Flights are NOT included, however there are direct flights to Volos Airport: from London Gatwick on Wednesdays and Saturdays and from Brussels, Amsterdam, Munich, Duesseldorf and Vienna on some other days. (see www.volosairport.gr/en) Alternatively there are regular flights to Athens, Skiathos or Thessaloniki. Lagou Raxi can advise on the easiest/most economical transfers from your chosen airport and will help participants to share taxis if convenient. PRICES PER PERSON INCLUDING TUITION + ACCOMMODATION (HALF-BOARD) MATERIALS* AND EXCURSIONS The 20 spacious and comfortable bedrooms are all named after local beaches. Free WiFi throughout. Single room: E815 Twin double occupancy: E700 Triple double occupancy: E765 If you would like to bring family member(s) or friend(s), NOT participating in the courses, please contact us for the prices of different combinations including double rooms and suites. *There is a E50 supplement per person for materials.