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2953 Courses

Business Management Diploma Level 3 - CPD Certified

By Compliance Central

Are you looking to enhance your Business Management skills? If yes, then you have come to the right place. Our comprehensive course on Business Management will assist you in producing the best possible outcome by mastering the Business Management skills. The Business Management course is for those who want to be successful. In the Business Management course, you will learn the essential knowledge needed to become well versed in Business Management. Our course starts with the basics of Business Management and gradually progresses towards advanced topics. Therefore, each lesson of this Business Management course is intuitive and easy to understand. Why would you choose the Business Management course from Compliance Central: Lifetime access to Business Management course materials Full tutor support is available from Monday to Friday with the Business Management course Learn Business Management skills at your own pace from the comfort of your home Accessible, informative Business Management learning modules designed by expert instructors Get 24/7 help or advice from our email and live chat teams with the bundle Study in your own time through your computer, tablet or mobile device A 100% learning satisfaction guarantee with your Business Management Course Curriculum Breakdown of the Business Management Course Module 01: Introduction to Business Management Module 02: Operations Management Module 03: Introduction to Business Analysis Module 04: Strategic Analysis and Product Scope Module 05: Project Management Module 06: Business Development and Succession Planning Module 07: Business Process Management Module 08: Planning & Forecasting Operations Module 09: Performance Management Module 10: Management of Cash and Credit Module 11: Managing Risk and Recovery Module 12: Quality Management Module 13: Communication Skills Module 14: Business Environment Module 15: Organisational Skills Module 16: Negotiation Techniques Module 17: Human Resource Management Module 18: Motivation and Counselling Module 19: Customer Service Module 20: Time Management Module 21: Conflict Management CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Business Management course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career. Requirements To enrol in this Business Management course, all you need is a basic understanding of the English Language and an internet connection. Career path The Business Management course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors. Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Business Management Diploma Level 3 - CPD Certified
Delivered Online On Demand9 hours
£12

Maximise Your Personal Productivity: Negotiation Skills Course

4.9(27)

By Apex Learning

Overview This comprehensive course on Maximise Your Personal Productivity: Negotiation Skills Course will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Maximise Your Personal Productivity: Negotiation Skills Course comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast-track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Maximise Your Personal Productivity: Negotiation Skills Course. It is available to all students, of all academic backgrounds. Requirements Our Maximise Your Personal Productivity: Negotiation Skills Course is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 5 sections • 28 lectures • 02:03:00 total length •Introduction: 00:02:00 •The Secrets of Highly Productive People: 00:07:00 •Introduction: 00:06:00 •Basic Concepts: 00:09:00 •Step #1 Collect: 00:08:00 •Step #2 Process Part 1: 00:06:00 •Step #2 Process Part 2: 00:08:00 •Step #3 Organise: 00:04:00 •Step #4 Plan: 00:05:00 •Step #5 Execute: 00:03:00 •Final Remarks of Effective Time Management and Personal Productivity with GTD: 00:02:00 •What Makes Us Not Get Work Done?: 00:02:00 •Pomodoro as The Way to Really Get Work Done: 00:03:00 •Running Pomodoros Smoothly: 00:05:00 •The Powerful Secret of Taking a Break: 00:06:00 •Final Remarks: 00:01:00 •Introduction: 00:01:00 •Approaches to Delegate Work - Part 1: 00:04:00 •Approaches to Delegate Work - Part 2: 00:01:00 •Approaches to Delegate Work - Part 3: 00:04:00 •Delegating Work - Final Tips: 00:01:00 •Introduction: 00:04:00 •The Elements of Negotiation: 00:07:00 •The Negotiation Process - Part A: 00:06:00 •The Negotiation Process - Part B: 00:03:00 •The Negotiation Process - Part C: 00:05:00 •6 Things That You MUST DO to be More Successful on Your Negotiations: 00:06:00 •5 Things That You MUST AVOID on Negotiations: 00:04:00

Maximise Your Personal Productivity: Negotiation Skills Course
Delivered Online On Demand2 hours 3 minutes
£12

Business Management - Level 7

By Training Tale

Business Management: Business Management Training Do you want to be a skilled professional or a suitable novice? You will gain all the knowledge you need to launch or advance your Business Management career at the top level through this Business Management course. You can improve technical skills and your understanding of company management by taking a business management course. You will learn about operational management and risk management in the business management course. Moreover, business management encompasses project management, succession planning, and other topics. With this business management course, you can also study about a variety of strategic approaches and business management planning. Also, this step-by-step business management course outlines many problems and solutions to assist you in making wise management choices. Take the next step in achieving your personal and professional objectives by enrolling this Business Management right away. Learning Outcomes of Business Management Course At the end of the Business Management course, the learner will be able to: Provide a brief idea about Business Management and its importance. Discuss all the terms related to Business Management. Business Management clarifies the differences between a leader and a manager. Business Management describes the theory of leadership and management to encourage organizational direction. Business Management determines the personal and technical skills needed to attain strategic objectives. Develop a personal improvement plan and describe the concepts of strategic business management. Business Management will enhance understanding of UK law and regulations related to business. Business Management develops an action plan for an organization. Main Course: Business Management - Level 7 GIFT COURSES Course 01: HR and Payroll Management Course 02: Level 5 Retail Management Course 03: Level 5 Diploma in Risk Management Course 04: Level 4 Time Management Course 05: Level 7 Diploma in Facilities Management Course 06: Level 5 Report Writing Special Offers of this Business Management Course This Business Management Course includes a FREE PDF Certificate. Lifetime access to this Business Management Course Instant access to this Business Management: Business Management Course Get FREE Tutor Support from Monday to Friday in this Business Management: Business Management Course [ Note: Free PDF certificate as soon as completing the Business Management: Business Management Training Course] Business Management: Business Management Training Industry Experts Designed this Business Management course into 13 detailed modules. Course Curriculum Business Management Level 7 Course Module 01: Introduction Module 02: Financial Resource and Investment Management Module 03: Succession Planning Module 04: Risk Management Module 05: Supply Chain Management Module 06: Human Resource Management Module 07: Leadership and Management Module 08: Change Management Module 09: Conflict Management Module 10: Project Management Module 11: Communication Techniques for Business Management Module 12: Entrepreneurship and Small Business Management Module 13: UK Business Law Assessment Method of Business Management - Level 7 Course After completing each module of the Business Management - Level 7 Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Business Management - Level 7 Course After completing the MCQ/Assignment assessment for this Business Management - Level 7 Course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Business Management: Business Management Online Training Business Management - Level 7 course is highly recommended for: Entrepreneurs. Small business owners. Existing business professionals. Program Manager. Facility Manager. Program Administrator. Students Recent graduates. Requirements Business Management: Business Management Online Training Students who intend to enrol in this Business Management: Business Management - Level 7 course must meet the following requirements: Business Management: Good command of the English language Business Management: Must be vivacious and self-driven. Business Management: Basic computer knowledge Business Management: A minimum of 16 years of age is required. Career path Business Management: Business Management Online Training The Business Management Course is designed to give you the skills and knowledge you need to land your dream job, advance at work, go self-employed, or start your own business. Certificates Certificate of completion Digital certificate - Included

Business Management - Level 7
Delivered Online On Demand3 days
£21

Level 2 Diploma in Business Administration Course

By Training Tale

This Level 2 Diploma in Business Administration course will help you understand teamwork concepts, dispute resolution strategies and provide support and constructive feedback to coworkers. You will be responsible for planning and managing personal and professional performance, workloads, and priorities and utilising time management tools and strategies to assist the company in meeting its operational goals. The Level 2 Diploma in Business Administration course covers communication in a business environment, principles of providing administrative services, managing personal performance and development, preparing text from notes using touch typing, maintaining and issuing stationery and supplies, administering the recruitment and selection process, and contributing to the development and implementation of an information system. Learning Outcomes After completing this Level 2 Diploma in Business Administration course, the learner will be able to: Know how to communicate in a business environment. Gain a solid understanding of principles of business document production and information management. Gain extensive skills in developing working relationships with colleagues. Gain an in-depth understanding of employer organisations. Enhance communication and performance skills in a business environment. Manage personal and professional development. Know how to work safely in a business environment. Why Choose Level 2 Diploma in Business Administration Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. **Courses are included in this Course Course 01: Level 2 Diploma in Business Administration Course 02: Level 3 Business Administration Course 03: Level 7 Business Management Course 04: Level 5 Diploma in Business Analysis Course 05: Level 1 Business Management ***Other Benefits of Level 2 Diploma in Business Administration Course Free 5 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the Level 2 Diploma in Business Administration course ] Course Curriculum *** Level 2 Diploma in Business Administration *** Module 1: Communication in a Business Environment Module 2: Principles of Providing Administrative Services Module 3: Principles of Business Document Production and Information Management Module 4: Understand Employer Organisations Module 5: Manage Personal Performance and Development Module 6: Develop Working Relationships with Colleagues Module 7: Manage Diary Systems Module 8: Produce Business Documents Module 9: Health and Safety in a Business Environment Module 10: Handle Mail Module 11: Principles of Digital Marketing Module 12: Administer Finance Module 13: Understand Working in a Customer Service Environment Module 14: Principles of Team Leading Module 15: Principles of Equality and Diversity in the Workplace Module 16: Exploring Social Media Module 17: Understand the Safe Use of Online and Social Media Platforms Assessment Method After completing each module of the Level 2 Diploma in Business Administration Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Level 2 Diploma in Business Administration course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Level 2 Diploma in Business Administration course is ideal for learners who work in business and administration and want to improve their knowledge and skills in various work environments and sectors. It forms the knowledge and competency Requirements Students who intend to enrol in this Level 2 Diploma in Business Administration course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path This Level 2 Diploma in Business Administration qualification will increase your chances of obtaining long-term employment and progressing to the following job roles: Administration Assistant Business Support team member Junior/Apprentice Secretary Junior/Apprentice Personal Assistant Certificates Certificate of completion Digital certificate - Included

Level 2 Diploma in Business Administration Course
Delivered Online On Demand36 hours
£21

Advanced Diploma in Office Administration

4.7(160)

By Janets

Course Overview Learn the Latest Skills | Accredited by CPD | MCQ Based Exam & Tutor Support | Interactive Video Training  The Advanced Diploma in Office Administration is intended for ambitious individuals who are interested in either starting a new career or developing their current administrative position. This course is ideal for you if you’re looking to advance in your job. People will learn how to use the appropriate administrative tools, procedures, and instructions. Additionally, you will learn how to manage an office, comprehend bookkeeping and payroll, and write reports and letters. What Will You Learn? Learn the basic computer software you need to know to perform at your best on a daily basis Learn organisational, time management and meeting management skills Learn the basic principles of business writing Enrich your expertise in MS Word, PowerPoint, and Excel Learn to keep the books in order and proper telephone etiquette What classes are included in this package? Earn a digital certificate upon successful completion There are no set schedules, so you can work at your own pace. Our email and live chat specialists are available to assist you 24 hours a day, 7 days a week. On weekdays, you’ll have access to a full-time tutor. Learn in a user-friendly, cutting-edge online learning environment. High-quality e-learning study materials Benefit from instant feedback through mock exams and multiple-choice assessments Who Should Take This Course? This course is ideal for those who want to work in administrative support roles in public or private sector organisations or those who wish to improve their managerial and supervisory skills. Career Path Training offered by the Advanced Diploma In Office Administration could potentially benefit a range of roles, but would particularly enhance careers in: Administrator Support Staff Personal Assistant Receptionist Office Administrator Secretary HR Personnel Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessments Assignment Certificate of Achievement After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £99. Please note that overseas students may be charged an additional £10 for postage. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment On successful completion of the Advanced Diploma in Office Administration, you will be required to sit an online multiple-choice assessment. You will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement. The assessment will be evaluated automatically and the results will be given to you immediately. Retake fee If you do not pass the exam first time, you can purchase the Retake Exam for £1.99 and try again. Course Contents Module 01: Introduction to Office Administration Module 02: Skills of an Effective Administrator Module 03: Business Writing Skills Module 04: Communication Skills Module 05: Meeting Management Module 06: Organisational Skills Module 07: Telephone Etiquette Module 08: Negotiation Techniques Module 09: Conflict Management Module 10: Stress Management Module 11: Time Management

Advanced Diploma in Office Administration
Delivered Online On Demand3 weeks
£9.99

Office Administrator

5.0(1)

By Course Gate

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Office Administrator will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Office Administrator will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Office Administrator and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Office Administrator is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Office Administrator. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path The Office Administrator will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Module 01: Introduction to Office Administration Introduction to Office Administration 00:16:00 Module 02: Skills of an Effective Administrator Skills of an Effective Administrator 00:16:00 Module 03: What are Soft Skills? What are Soft Skills 00:10:00 Module 04: Communication Communication 00:08:00 Module 05: Teamwork Teamwork 00:07:00 Module 06: Problem-Solving Problem-Solving 00:08:00 Module 07: Time Management Time Management 00:08:00 Module 08: Attitude and Work Ethic Attitude and Work Ethic 00:08:00 Module 09: Adaptability/Flexibility Adaptability/Flexibility 00:08:00 Module 10: Self-Confidence (Owning It) Self-Confidence (Owning It) 00:09:00 Module 11: Ability to Learn from Ability to Learn from 00:08:00 Module 12: Networking Networking 00:08:00 Module 13: Negotiation Techniques Negotiation Techniques 00:17:00 Module 14: Conflict Management Conflict Management 00:15:00 Module 15: Stress Management Stress Management 00:17:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Office Administrator
Delivered Online On Demand2 hours 43 minutes
£11.99

B2B Copywriter Course

5.0(1)

By Course Gate

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This B2B Copywriter Course will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The B2B Copywriter Course will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to B2B Copywriter Course and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited B2B Copywriter Course is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this B2B Copywriter Course. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path The B2B Copywriter Course will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Module 01: Introduction to Copywriting Introduction to Copywriting 00:14:00 Module 02: Basics of Copywriting Basics of Copywriting 00:33:00 Module 03: Introduction to Business Analysis Introduction to Business Analysis 00:14:00 Module 04: Business Environment Business Environment 00:16:00 Module 05: Eye-Catching Headlines Eye-Catching Headlines 00:28:00 Module 06: Attention-Grabbing Advertisements Attention-Grabbing Advertisements 00:29:00 Module 07: Essential Copywriting Skills Essential Copywriting Skills 00:37:00 Module 08: Online Copywriting Online Copywriting 00:42:00 Module 09: Press Related Copywriting Press Related Copywriting 00:34:00 Module 10: Print Media Copywriting Print Media Copywriting 00:33:00 Module 11: Time Management Time Management 00:40:00 Module 12: Copywriting for Mainstream Media Copywriting for Mainstream Media 00:16:00 Module 13: Copywriting for Other Media Copywriting for Other Media 00:25:00 Module 14: How to Write Better Copy How to Write Better Copy 00:23:00 Module 15: Final Tips Final Tips 00:23:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

B2B Copywriter Course
Delivered Online On Demand6 hours 47 minutes
£11.99

Customer Service Advisor Training

5.0(1)

By Course Gate

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Customer Service Advisor Training will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Customer Service Advisor Training will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Customer Service Advisor Training and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Customer Service Advisor Training is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Customer Service Advisor Training. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path The Customer Service Advisor Training will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Module 01: Introduction to Customer Relationship Management (CRM) Introduction to Customer Relationship Management (CRM) 00:22:00 Module 02: CRM Fundamentals CRM Fundamentals 00:24:00 Module 03: CRM Strategies CRM Strategies 00:33:00 Module 04: CRM Databases CRM Databases 00:21:00 Module 05: Deepening Customer Relationship Deepening Customer Relationship 00:23:00 Module 06: Handling Customer Complaints Handling Customer Complaints 00:22:00 Module 07: Introduction to Customer Service Introduction to Customer Service 00:23:00 Module 08: What's Different about Good Customer Service? What's Different about Good Customer Service? 00:12:00 Module 09: Customer Service Communication Strategies Customer Service Communication Strategies 00:24:00 Module 10: Building Rapport Over the Phone Building Rapport Over the Phone 00:24:00 Module 11: Active Listening and Managing Tough Callers Active Listening and Managing Tough Callers 00:28:00 Module 12: Problem Solving over the Phone Problem Solving over the Phone 01:04:00 Module 13: Time Management Time Management 00:35:00 Module 14: Record Keeping and Filing Systems Record Keeping and Filing Systems 00:30:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Customer Service Advisor Training
Delivered Online On Demand6 hours 25 minutes
£11.99

Workplace Essentials Training - Complete Video Course

4.3(43)

By John Academy

Description: To work in an office properly, you need to achieve some basic etiquette and communication skills along with your department related skill. Throughout the course, you will know all the essential tips and techniques for maintaining an excellent workforce in your office environment. Like other bundled video course, the present course is divided into several sections and sub-sections. The first section, Introduction to HR concepts, discusses the fundamental HR terms including the employee recruitment, training and managing conflict while the second part Communication Essential describes the proper format of communication. Communication varies based on your purpose. In the Communication course, you will be introduced to business communication, written communication, verbal and non-verbal communication, etc. Then the Professionalism in the Office Skills teaches you the strategies for increasing your professional image. On the other hand, you will know the business etiquette and manner in the Business Etiquette and Professionalism section. Next, the part Thinking Critically helps you to consider any situation critically so that you can take the right decision at the right time. After that, Time Management section guides you to manage your time efficiently. Finally, you will understand the present condition and market position of an organisation to decide the further step for your organisation in The Strategic Planning video lessons. In short, after completing the course, you will learn the essential etiquette for organising a competent workforce. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Workplace Essentials Training - Complete Video Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Workplace Essentials Training - Complete Video Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Human Resources Assistant Introduction Human Resources Assistant FREE 00:10:00 Potential Careers 00:05:00 Attracting and Retaining Employees HRM Overview 00:13:00 Forecasting Demand 00:10:00 Cultural Diversity 00:11:00 Diversity Survey 00:09:00 Recruiting, Selection, and Orientation Job Analysis 00:10:00 Application 00:20:00 Bad Resume 00:05:00 Good Resume 00:12:00 Cover Letter 00:10:00 Selection 00:11:00 Form I-9 00:17:00 Form W-9 00:07:00 Form W-4 00:10:00 Form 1095-B 00:07:00 Compensation and Benefits 00:17:00 Training and Development Personal and Professional Development 00:14:00 Training Evaluation Form 00:12:00 Performance Appraisal Performance Appraisal 00:19:00 Appraisal 00:14:00 Legal Environment of HRM National Labor Relations Act 00:12:00 Labor-Management Relations Act 00:14:00 Occupational Safety and Health Act 00:13:00 Motivating Employees Motivation 00:17:00 Physiological Needs 00:16:00 Motivation-Hygiene Theory 00:12:00 Firm Characteristics 00:22:00 Contemporary Motivation Theory Weakness of Maslow and Herzberg's Theories 00:18:00 Expectancy Theory 00:13:00 Motivation Techniques Management by Objectives 00:17:00 Behavior Modification 00:19:00 Telecommuting 00:20:00 Teams and Teamwork What is a Team? 00:09:00 Stages of Development 00:06:00 Team Cohesiveness 00:09:00 Business Communication Identifying Basic Communication Techniques FREE 00:09:00 Formal and Informal Communication 00:02:00 Verbal and Non-verbal Communication Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication Written Communication 00:13:00 Electronic Communication Electronic Communication 00:19:00 Communicating with Graphics Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Positioning Yourself as a Professional Attitude in the Workplace FREE 00:10:00 Professionalism 00:03:00 Making Changes through Personal Accountability 00:07:00 Enhancing Your Professional Image Your Image as a Whole 00:05:00 Becoming More Marketable 00:03:00 Communicating and Image 00:08:00 Expanding Your Skills Time Management 00:14:00 Project Management Techniques 00:03:00 Making Decisions 00:06:00 Communicating for Results Keys to Effective Communication 00:26:00 Presentations 00:09:00 Meetings 00:07:00 Building Relationships and Networks Work and Your Personality 00:05:00 Networking 00:07:00 Roles in the Office MRP 00:18:00 Principles of Professional Behavior What is Etiquette? FREE 00:05:00 Always Be Your Best 00:12:00 Always Be Your Best When Meeting and Greeting 00:06:00 Interview Etiquette Types of Interviews 00:07:00 Planning for the Interview 00:07:00 During the Interview 00:13:00 Planning and Attending Business Meetings Types of Meetings 00:06:00 Planning Conference Call Meetings 00:10:00 Meal Meetings 00:09:00 Electronic Etiquette Voicemail 00:08:00 Instant Messaging 00:09:00 Multicultural Etiquette Five Steps to Dealing with Diversity 00:13:00 Facing New Problems The Critical Thinking Process FREE 00:24:00 Group Dynamics 00:17:00 Critical Thinking Methods 00:04:00 Problem Solving Approaches 00:09:00 Establishing the Problem A Identify the Problem 00:08:00 Exploring the Problem 00:06:00 Discovering the Solution Assembling Potential Ideas 00:09:00 Determining the Best Solution 00:04:00 Evaluating Cost and Benefit 00:05:00 Building Your Case 00:02:00 Accepting a Decision Accepting a Decision 00:13:00 Identifying Goals Identifying Goals FREE 00:10:00 Effective Energy Distribution Energy Distribution 00:09:00 Time Logs 00:11:00 Working with Your Personal Style Personal World View 00:10:00 Strengths 00:09:00 Building Your Toolbox A Building Your Toolbox 00:10:00 Establishing Your Action Plan Establishing Your Action Plan 00:11:00 Preparing for the Strategic Planning Process Preparing for the Strategic Planning Process FREE 00:16:00 Establish a Committee 00:06:00 Gather Operational Data 00:13:00 Initiating the Strategic Planning Process Develop a Mission Statement 00:12:00 Develop a Vision Statement 00:06:00 Assess Internal and External Environments 00:12:00 Performing SWOT Analysis 00:08:00 Developing the Strategic Plan Prioritize What the Strategic Plan Will Address 00:03:00 Set Goals and Objective 00:07:00 Develop Strategy for Achieving Goals 00:02:00 Draft the Strategic Plan 00:09:00 Executing the Plan Assign Responsibility and Authority 00:10:00 Establish a Monitoring System 00:06:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Workplace Essentials Training - Complete Video Course
Delivered Online On Demand18 hours 3 minutes
£22

Diploma in Event Management

4.3(43)

By John Academy

Description: Event management can be a highly profitable venture for anyone if they have the right organization and time management skills. As such if you want to make money and would like to develop these skills, this Diploma in Event Management course is perfect for you. In this course you will look into the background work that goes into planning an event and that's why you start by learning about different types of events like awards, charity, holidays, conferences and seminars. Following that you brainstorm the event's purpose, theme, types of entertainment and more. You will further look into staffing and finding the right vendors for your event. Near the end you discover more about how to finalize plans, carry out administrative tasks, organization and post event activities. When managing an event or a party you need to listen to your clients needs and follow through with those demands. Getting this course now will help you accomplish those tasks by providing you with the groundwork you need. Who is the course for? Individuals seeking to start their own company in the event management business People interested in learning more about organising their parties Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Diploma in Event Management is a useful qualification to possess and would be beneficial for any professions or career from any industry you are in such as: Event management Party planner Charity fundraiser organiser Tourism officer Diploma in Event Management - Updated Version Introduction to Event Management 00:26:00 Role of an Event Planner 00:33:00 Event Classification 00:30:00 Events and Clients 00:20:00 Steps to Plan an Event 00:29:00 Invitation to the Event 00:27:00 Event Marketing 00:33:00 Catering at Events 00:24:00 Event Decorations 00:27:00 Cleaning and Waste Disposal 00:22:00 Event Security 00:18:00 Developing an Event Planning Business 00:25:00 Diploma in Event Management - Old Version Module one - Getting Started 01:00:00 Module Two - Types of Events 01:00:00 Module Three - Brainstorming 01:00:00 Module Four - Types of Entertainment 01:00:00 Module Five - Support Staff 01:00:00 Module Six - Technical Staff 01:00:00 Module Seven - Vendors 00:30:00 Module Eight - Finalize The Plan 01:00:00 Module Nine - Administrative Tasks 01:00:00 Module Ten - Get Organized 01:00:00 Module Eleven - Post Event Activities 01:00:00 Module Twelve - Wrapping Up 01:00:00 Activities Diploma in Event Management- Activities 00:00:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Diploma in Event Management 00:20:00 Final Exam Final Exam- Diploma in Event Management 00:20:00

Diploma in Event Management
Delivered Online On Demand17 hours 24 minutes
£25