1252 Courses

The First Aid for Cyclists (Including Child First Aid) course is designed to give you the theoretical knowledge (and a lot more) needed to equip you with the skills and knowledge to be able to help someone involved in a cycling accident. The course covers topics such as how to put someone into the Recovery position, resuscitation, head injuries, sprains, breaks and dislocations and so much more. This course is an excellent First Aid Training package for people to gain the skills and knowledge to be able to help an adult or child injured whilst out on their bike and also serves as an ideal annual refresher between practical courses covering the full HSE syllabus plus head injuries, heart attack, asthma and much more. This course fulfils all the criteria for Appointed Person First Aid training, however a practical course is required in order to qualify as a full First Aider. The course consists of illustrated step by step directions, flow charts, diagrams, videos and test yourself sections fully compatible with all computers and mobile devices. You will be able to stop and start as often as you like and print your Certificate on completion. You will have continuous access to the course for 12 months. It is impossible to cover all eventualities within this course, or to equip you with the knowledge and skills to appropriately diagnose and treat in unpredictable real life situations. If you suspect serious illness or injury, you should always seek immediate professional medical advice. The Author has made every effort to ensure the accuracy of the information contained within the course, however this course is merely a guide and the Author does not accept any liability or responsibility for any inaccuracies or for any mistreatment or misdiagnosis of any person, however caused. The course material has been written by Emma Hammett, Qualified Nurse, First Aid Trainer and founder of First Aid for Life in conjunction with other medical and first aid professionals. If you have any queries concerning this course, please contact emma@firstaidforlife.org.uk   Course Contents: Action in an emergency Role of the First Aider The Primary Survey – How to help in an Emergency Unresponsive and Breathing Recovery Position Secondary Survey Heart Attack and Angina Unconscious and not breathing Resuscitation Compression only Resuscitation Breathing Problems Choking Asthma Panic Attacks and hyperventilation Wounds and bleeding Shock Fainting Bites and Stings Burns Breaks, Sprains and Dislocations Head Injuries Spinal Injuries Major Crush injury – 15 minute rule Road Traffic Accidents Fitting / Seizures / Convulsions Extremes of body temperature Medical conditions Diabetes

Level 5 QLS Endorsed Course | Endorsed Certificate Included | Plus 5 Career Guided Courses | CPD Accredited

Duration 4 Days 24 CPD hours This course is intended for Experienced system administrators, system engineers, and system integrators Overview By the end of the course, you should be able to meet the following objectives: Describe the architecture of VMware Cloud on AWS Prepare and deploy VMware Cloud on AWS SDDC Configure the scale-up and scale-down of a VMware Cloud on AWS SDDC Access a VMware vCenter configuration in VMware Cloud on AWS Configure internal, external, and inter-SDDC networking Configure storage integrations and solutions for VMware Cloud on AWS Configure a connection between an on-premises vSphere SDDC and a VMware Cloud on AWS SDDC Migrate VMs between on-premises vSphere and VMware Cloud on AWS SDDCs Describe lifecycle management, troubleshooting scenarios, and disaster recovery solutions for a VMware Cloud on AWS SDDC Describe how VMware add-on solutions support a VMware Cloud on AWS SDDC This four-day, hands-on training course provides you with the knowledge, skills, and tools for deploying and managing a VMware Cloud? on AWS infrastructure. You will explore the common use cases of the VMware Cloud on AWS infrastructure that allows you to modernize, protect, and scale applications based on VMware vSphere© that leverage AWS.In this course, you are introduced to various rapid and easy migration options for workloads based on vSphere to VMware Cloud on AWS. In addition, you are presented with VMware Cloud Disaster Recovery?, which is a Disaster Recovery as-a-service (DRaaS) solution, with fast recovery capabilities, that can be used to cost-effectively protect a broad set of your virtualized applications. Course Introduction Introductions and course logistics Course objectives Introduction to VMware Cloud on AWS Choosing VMware Cloud on AWS Management and operational structure VMware Cloud on AWS Platform and SDDC Deployment Preparation Getting started with VMware Cloud on AWS Preparing AWS infrastructure for a VMware Cloud on AWS deployment Setting up a VMware on Cloud AWS account Billing and pricing on VMware Cloud services Deploying and Scaling and SDDC Deploying and examining SDDC configurations Sizing the SDDC SDDC cluster management SDDC host management Optimizing and maintaining SDDC Cluster using Elastic DRS for VMware Cloud on AWS Accessing and Analyzing vCenter Configurations Accessing vCenter Server in the Cloud SDDC Analyzing resource management settings in the SDDC Exploring vSphere permissions on VMware Cloud on AWS VMware Tanzu? for VMC on AWS Networking in VMware Cloud on AWS Internal SDDC network Networking and security options SDDC Network Administration with NSX Manager Creating virtual machines in the Cloud SDDC Inter-SDDC networking Storage on VMware Cloud on AWS vSAN storage in VMware Cloud on AWS Attaching external storage to a VM running on an SDDC Working with On-Premises vSphere Hybrid-linked mode Migration solutions for VMware Cloud on AWS VM migration with VMware HCX© Maintaining and Troubleshooting VMware Cloud on AWS Accessing API with VMware Cloud on AWS Maintenance and support Common troubleshooting steps Disaster Recovery Solution Site Recovery add-on service VMware Cloud Disaster Recovery? Using Other VMware Products with the SDDC VMware Aria? Operations for Logs (formerly vRealize Log Insight) VMware Horizon© with VMware Cloud on AWS VMware Aria Automation add-on (formerly vRealize Automation) Using VMware Aria Operations with VMware Cloud on AWS Using VMware Aria Operations for Networks (formerly vRealize Network Insight) with VMware Cloud on AWS Additional course details:Notes Delivery by TDSynex, Exit Certified and New Horizons an VMware Authorised Training Centre (VATC) Nexus Humans VMware Cloud on AWS: Design, Configure, Manage 2023 training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the VMware Cloud on AWS: Design, Configure, Manage 2023 course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

This one day course trains you as an MHFA Champion, giving you: an understanding of common mental health issues, knowledge & confidence to advocate for mental health awareness, ability to spot signs of mental ill health, and skills to support positive wellbeing. Available online or face-to-face.

Hone your operational leadership skills and ensure a streamlined business process to increase productivity. Gain mastery of Negotiation Techniques, Supply Chain Management.

The qualification is aimed at learners already working or preparing to work somewhere where they have a responsibility for the welfare of children or infants. It is ideal for pre-school or nursery staff, toddler group volunteers and childminders. It is also suitable for parents, relatives and foster carers.

Emergency First Aid at Work plus additions specifically written for dental professionals.   This course is designed to give you the theoretical knowledge (and a lot more) needed to accompany the Emergency First Aid at Work 6 hour First Aid course specifically tailored for dentists. The course covers the recovery position, choking, asthma, CPR, strokes and much more. This course does not seek to replace the practical element but allows you to undertake the online pre-learning at a time and place to suit you and then book onto a practical course if you need a regulated qualification. The course consists of illustrated step by step directions, flow charts, diagrams, videos and test yourself sections fully compatible with all computers and mobile devices. You will be able to stop and start as often as you like and print your Certificate on completion. This course is equivalent to 6 hours of verifiable CPD and you will have continuous access to the course for 12 months. It is impossible to cover all eventualities within this course or to equip you with the knowledge and skills to appropriately diagnose and treat in unpredictable real-life situations. If you suspect serious illness or injury, you should always seek immediate professional medical advice. The author has made every effort to ensure the accuracy of the information contained within the course, however, this course is merely a guide and the author does not accept any liability or responsibility for any inaccuracies or for any mistreatment or misdiagnosis of any person, however caused. The course material has been written by Emma Hammett, a qualified nurse, first aid trainer and founder of First Aid for Life, in conjunction with other medical and first aid professionals. If you have any queries concerning this course, please contactemma@firstaidforlife.org.uk Course contents: Action in an emergency What to put in your first aid kit Role of the first aider The primary survey – how to help in an emergency Danger Response Airway Breathing Medical emergencies in dental practice Emergency drugs in dental practice Storage of emergency drugs Common medical emergencies in dental practices Unresponsive and breathing Recovery position Secondary survey Heart attack and angina Unconscious and not breathing Resuscitation Choking Asthma Anaphylactic shock Wounds and bleeding Dressings Embedded objects Shock Knocked out teeth Internal bleeding Eye injuries Nose bleeds Objects in nose Objects in ears Types of wounds Fainting/Vasovagal Syncope Adrenal insufficiency Burns Breaks, sprains and dislocations Head injuries Compression and concussion Strokes and transischaemic Attacks Fitting/seizures/convulsions

Duration 4 Days 24 CPD hours This course is intended for System administrators System engineers Migration engineers Migration architects Overview By the end of the course, you should be able to meet the following objectives: Describe core VMware HCX use cases and common triggers for mobility Describe the core components and features of VMware HCX Describe a real-life example of a VMware HCX project Identify all major Cloud Providers offering and supporting VMware HCX Describe the features of VMware HCX services Explain the different deployment types for VMware HCX and choose the correct components to deploy for a particular use case Understand the resource, network, and VMware ESXi™ and VMware vCenter requirements for VMware HCX Install and configure VMware HCX Understand, deploy, and manage the HCX Service Mesh Understand Network Extension and Traffic Engineering Create Network Extension and enable Mobility Optimized Networking Understand WAN Optimization Understand the different migration types and be able to choose the best one for different applications and workloads Incorporate VMware HCX into a disaster recovery strategy Design a VMware HCX deployment for different use cases Manage the lifecycle of VMware HCX This four-day course gives you knowledge and practical exercises sufficient to manage VMware HCX© and to migrate virtual machines using VMware HCX. The course focuses on configuration and management of VMware HCX. The course equips system administrators with the knowledge, skills, and abilities to achieve competence in migrating virtual machines. Course Introduction Introductions and course logistics Course objectives Introduction to VMware HCX Describe workload mobility challenges that VMware HCX addresses Recognize use cases for VMware HCX Identify all major Cloud providers offering and supporting VMware HCX HCX Services and Deployment Types Describe the functions of VMware HCX components Recognize the services provided by VMware HCX Recognize when to use different deployment types for VMware HCX Be able to choose which components to install and configure for a different VMware HCX service HCX Deployment Identify the resource, network, and ESXi/VMware vCenter server requirements for VMware HCX Understand the VMware vCenter user roles and access requirements Describe the installation workflow Install, activate, and configure VMware HCX manager Understand the compute and network profile requirements for VMware HCX and its services Create site pair, compute, and network profiles Describe and manage the HCX Service Mesh Create and configure a HCX Service Mesh Network Extension Describe network extension use case and benefits Compare the HCX-Network extension service with other solutions Examine Network Extension capabilities and topology Create a Network Extension Describe network traffic packet flow Describe Mobility Optimized Networking Enable Mobility Optimized Networking Describe the TCP Flow Conditioning and Application path resiliency feature of VMware HCX Recognize the key benefits of TCP flow conditioning and Application path resiliency Describe WAN optimization Workload Mobility Describe different migration types Recognize the limitation of each migration method and consideration when planning a migration Understand Bulk and Replication Assisted VMware HCX© vMotion© migration methods Migrate a VM using Bulk migration Describe cold and vMotion migration method Migrate a VM using HCX vMotion migration Examine non VMware vSphere© workload migration Migrate a VM using an OS assisted migration method Business Continuity and Disaster Recovery Examine disaster recovery concepts Describe disaster recovery networks Plan and create disaster recovery networks Describe VM protection operations Protect, recover, and test recovery and reverse replication of a VM Understand VMware HCX and SRM integration and value HCX Lifecycle Management Backup and restore the VMware HCX manager Locate and access VMware HCX logs Troubleshoot VMware HCX Plan for VMware HCX manager and component updates Customer Design Scenarios Design a VMware HCX deployment Choose workload mobility methods for the migration Discuss customer requirements and proposed design Discuss components, services, and migration methods for the scenario

Duration 4 Days 24 CPD hours This course is intended for This course is for IT Professionals with expertise in designing and implementing solutions running on Microsoft Azure. They should have broad knowledge of IT operations, including networking, virtualization, identity, security, business continuity, disaster recovery, data platform, budgeting, and governance. Azure Solution Architects use the Azure Portal and as they become more adept they use the Command Line Interface. Candidates must have expert-level skills in Azure administration and have experience with Azure development processes and DevOps processes. Overview Recommend solutions to minimize costs Recommend a solution for Conditional Access, including multi-factor authentication Recommend a solution for a hybrid identity including Azure AD Connect and Azure AD Connect Recommend a solution for using Azure Policy Recommend a solution that includes KeyVault Recommend a solution that includes Azure AD Managed Identities Recommend a storage access solution Design an Azure Site Recovery solution Recommend a solution for autoscaling Recommend a solution for containers Recommend a solution for network security Recommend a solution for migrating applications and VMs Recommend a solution for migration of databases This course teaches Solutions Architects how to translate business requirements into secure, scalable, and reliable solutions. Lessons include design considerations related to logging, cost analysis, authentication and authorization, governance, security, storage, high availability, and migration. This role requires decisions in multiple areas that affect an overall design solution. Design a Compute Solution Recommend a Solution for Compute Provisioning Determine Appropriate Compute Technologies Recommend a Solution for Containers Recommend a Solution for Automating Compute Management Design a Network Solution Recommend a Solution for Network Addressing and Name Resolution Recommend a Solution for Network Provisioning Recommend a Solution for Network Security Recommend a Solution for iInternete Connectivity and On-Premises Networks Recommend a Solution for Automating Network Management Recommend a Solution for Load Balancing and Rraffic Routing Design for Migration Assess and On-Premises Servers and Applications for Migration Recommend a Solution for Migrating Applications and VMs Recommend a Solution for Migration of Databases Design Authentication and Authorization Tips for Identity and Access Management Recommend a Solution for Multi-Factor Authentication Five Steps for Securing Identity Infrastructure Recommend a Solution for Single-Sign On (SSO) Recommend a Solution for a Hybrid Identity Recommend a Solution for B2B Integration Recommend a Hierarchical Structure for Management Groups Design Governance Recommend a Solution for using Azure Policy Recommend a Solution for using Azure Blueprint Design a Solution for Databases Select an Appropriate Data Platform Based on Requirements Overview of Azure Data Storage Recommend Database Service Tier Sizing Dynamically Scale Azure SQL Database and Azure SQL Managed Instances Recommend a Solution for Encrypting Data at Rest, Transmission, and In Use Select an Appropriate Storage Account Understanding Storage Tiers Recommend a Storage Access Solution Recommend Storage Management Tools Design Data Integration Recommend a Data Flow Recommend a Solution for Data Integration Design a Solution for Logging and Monitoring Azure Monitoring Services Azure Monitor Design a Solution for Backup and Recovery Recommend a Recovery Solution for Hybrid and On-Premises Workloads Design and Azure Site Recovery Solution Recommend a Solution for Recovery in Different Regions Recommend a Solution for Azure Backup Management Design a Solution for Data Archiving and Retention Design for High Availability Recommend a Solution for Application and Workload Redundancy Recommend a Solution for Autoscaling Identify Resources that Require High Availability Identify Storage Tpes for High Availability Recommend a Solution for Geo-Redundancy of Workloads Design for Cost Optimization Recommend Solutions for Cost Management Recommended Viewpoints for Minimizing Costs Design an Application Architecture Recommend a Microservices Architecture Recommend an Orchestration Solution for Deployment of Applications Recommend a Solution for API Integration Design Security for Applications Security for Applications and Services Recommend a Solution using Key Vault Recommend Solutions using Azure AD Managed Identities

In a world where customer satisfaction is paramount, 'Complaints Handling for Customer Care: Best Practices' emerges as the beacon for those aiming to achieve service excellence. Embark on a transformative journey, where complaints become stepping stones to fostering loyalty. Discover the art of bridging understanding, ensuring each customer feels heard, valued, and appreciated. This course delves deep, blending principles of trust, effective communication, and state-of-the-art technology to turn challenges into rewarding experiences. Learning Outcomes Grasp the intrinsic link between complaints and augmenting customer value. Cultivate robust relationships through rapport-building techniques. Demonstrate mastery in tailoring communication styles to diverse customer types. Implement customer-focused solutions for resolving complaints seamlessly. Utilise advanced technology and tools for proactive service recovery and enhanced customer care. Why choose this Complaints Handling for Customer Care: Best Practices course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Complaints Handling for Customer Care: Best Practices Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Complaints Handling for Customer Care: Best Practices course for? Customer service representatives aiming to elevate their problem-solving prowess. Managers overseeing customer care departments and seeking systemic improvements. Entrepreneurs wanting to instil a customer-centric culture within their startups. Complaints handling teams looking to optimise their approaches. Anyone passionate about transforming customer challenges into loyalty-building moments. Career path Customer Service Representative: £18,000 - £28,000 Complaints Handler: £20,000 - £33,000 Customer Experience Manager: £25,000 - £55,000 Customer Care Director: £55,000 - £80,000 Customer Retention Specialist: £23,000 - £40,000 Customer Support Technology Consultant: £30,000 - £60,000 Prerequisites This Complaints Handling for Customer Care: Best Practices does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Complaints Handling for Customer Care: Best Practices was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Complaints & Customer Value Complaints & Customer Value 00:14:00 Module 02: Building Rapport & Trust Building Rapport & Trust 00:11:00 Module 03: Effective Communication Effective Communication 00:13:00 Module 04: Handling Various Customer Types Handling Various Customer Types 00:13:00 Module 05: Customer-Centric Complaint Resolution Customer-Centric Complaint Resolution 00:14:00 Module 06: Proactive Complaint Prevention and Service Recovery Proactive Complaint Prevention and Service Recovery 00:14:00 Module 07: Advanced Technology and Tools in Customer Care Advanced Technology and Tools in Customer Care 00:22:00