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1297 Courses

Service Helpdesk & Technical Support

By Compliance Central

The MOST DEMANDED PATHWAY are WAITING for YOU Service Helpdesk & Technical Support course is for those who want to advance in this field. Throughout this course, you will learn the essential skills and gain the knowledge needed to become well versed in Service Helpdesk & Technical Support. Our course starts with the basics of Service Helpdesk & Technical Support and gradually progresses towards advanced topics. Therefore, each lesson of this Service Helpdesk & Technical Support is intuitive and easy to understand. Service Helpdesk & Technical Support Learning Outcomes: Learn how to manage voicemails and interoffice calls. There are several phone etiquette rules you should review. How to get better at making business calls. Relationship-building techniques over the phone. How to deal with a stiff collar and active listening. Editing internal business transactions. Using the phone to troubleshoot, putting record-keeping and file processes in place. Learn about communication and organisational skills. How to create timetables and plans that work. Along with the Service Helpdesk & Technical Support course, you also get: Lifetime Access Unlimited Retake Exam & Tutor Support Easy Accessibility to the Course Materials 100% Learning Satisfaction Guarantee Curriculum Breakdown of the Course:- Managing Interoffice Calls and Voicemail Aspects of Phone Etiquette Business Telephone Skills Building Rapport Over the Phone Inbound and Outbound Calls Active Listening and Managing Tough Callers Mail Services and Shipping Intra Organisation Dealings Problem-Solving over the Phone Record Keeping and Filing Systems Business Writing Skills Organisational Skills Communication Skills Customer Relationship Management Effective Planning and Scheduling Invoicing/Petty Cash Each topic has been designed to deliver more information in a shorter amount of time. This makes it simple for the learners to understand the fundamental idea and apply it to diverse situations. Certification CPD Accredited (CPD QS) Certificate Digital (PDF) & Hardcopy certificates are available CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Service Helpdesk & Technical Support course. Requirements To enrol in this Service Helpdesk & Technical Support course, all you need is a basic understanding of the English Language and an internet connection. Career path After completing this course, you can explore trendy and in-demand jobs related to Service Helpdesk & Technical Support, such as- Customer Service Call Center Operator Emergency Caretaker Office Executive Production Manager Certificates Certificate of completion Digital certificate - Included Get a CPD accredited PDF certificate for Free. Certificate of completion Hard copy certificate - Included Get a CPD accredited PDF certificate for Free. After successfully completing this Service Helpdesk & Technical Support course, you get a PDF and a hardcopy certificate for free. The delivery charge of the hardcopy certificate inside the UK is £3.99 and international students need to pay £9.99 to get their hardcopy certificate.

Service Helpdesk & Technical Support
Delivered Online On Demand8 hours
£12

Certificate Understanding the Safe Handling of Medication in Health & Social Care

By Training Tale

Medication: Safe Handling of Medication in Health & Social Care Course The purpose of this Medication: Safe Handling of Medication in Health & Social Care Course is to provide everyone who is involved in the care sector with the essential knowledge required to provide the best professional approach to the managing and safe handling of medicines. The Medication: Safe Handling of Medication in Health & Social Care Course qualification covers the different medications and their applications. You will also learn how to safely store and dispose of medicines, how to administer medicines safely, and how to ensure that record-keeping and audits are completed properly. Learning Outcomes After completing this Medication: Safe Handling of Medication in Health & Social Care Course, the learner will be able to: Gain a general understanding of different types of medication and their use. Gain in-depth knowledge of the procedures for obtaining, storing, administering and disposing of medication. Understand the legislation and the audit process related to medication and issues of responsibility and accountability. Understand the record-keeping process for medication. Special Offers of this Medication: Safe Handling of Medication in Health & Social Care Course This Medication: Medication Course includes a FREE PDF Certificate. Lifetime access to this Medication: Medication Course. Instant access to this Medication: Medication Course. Get FREE Tutor Support from Monday to Friday in this Medication: Medication Course. ***Course Included*** Main Course: Certificate in Understanding the Safe Handling of Medication in Health & Social Care **Free Courses** Course 01: Healthcare Management Training Course 02: Diploma in Mastering Psychology Course 03: Level 3 Diploma in Healthcare Support [ Note: Free PDF certificate as soon as completing the Medication: Safe Handling of Medication in Health & Social Care Course] Medication: Safe Handling of Medication in Health & Social Care Course Course Curriculum of Certificate in Understanding the Safe Handling of Medication in Health & Social Care Industry Experts Designed this Medication: Safe Handling of Medication in Health & Social Care Course into 04 detailed modules. Module 01: Understand Medication and Prescriptions Module 02: Supply, Storage and Disposal of Medication Module 03: Understand the Requirements for the Safe Administration of Medication Module 04: Record Keeping and Audit Processes for Medication Assessment Method of Medication Course After completing each module of the Medication: Safe Handling of Medication in Health & Social Care Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification of Medication Course After completing the MCQ/Assignment assessment for this Medication: Safe Handling of Medication in Health & Social Care Course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Medication: Safe Handling of Medication in Health & Social Care Course This Medication: Safe Handling of Medication in Health & Social Care Course qualification is ideal for students who want to improve their knowledge of the safe handling of medicines. They might be learners who want to access this training in order to advance to higher-level qualifications or learners who want to study this programme to complement other studies. Special Note: Our Course is knowledge Based course. If You want to get qualified, you can consider following options: Level 2 Certificate in Understanding the Safe Handling of Medication in Health and Social Care (RQF) NCFE Level 2 Certificate in Understanding the Safe Handling of Medication in Health and Social Care Level 2 Certificate in Principles of Medication Handling and Administration for Care Settings (RQF) Level 2 Certificate in Understanding Dignity and Safeguarding in Adult Health and Social Care (RQF) Level 1 First Certificate in Health and Social Care Level 2 First Certificate in Health and Social Care Level 2 Certificate in Working with Customers in Health and Social Care (RQF) NCFE Level 2 Certificate in Health and Social Care NVQ Health and social care Level 2 NVQ Health and social care Level 3 NVQ Health and social care Level 4 NVQ Health and social care Level 5 NVQ Health and social care Level 3 Certificate in Health and Social Care (VRQ) RQF Health and social care Requirements Medication: Safe Handling of Medication in Health & Social Care Course Students who intend to enrol in this Medication: Safe Handling of Medication in Health & Social Care Course must meet the following requirements: Medication: Good command of the English language Medication: Must be vivacious and self-driven. Medication: Basic computer knowledge Medication: A minimum of 16 years of age is required. Career path Medication: Safe Handling of Medication in Health & Social Care Course Certificate in Medication: Safe Handling of Medication in Health & Social Care Course is designed for anyone who wants to start a career in care and wishes to handle medication. It can lead to roles such as Care Worker or Pharmacy Assistant. Certificates Certificate of completion Digital certificate - Included

Certificate Understanding the Safe Handling of Medication in Health & Social Care
Delivered Online On Demand22 hours
£12

Safeguarding: Child Protection and Prevent

4.7(26)

By Academy for Health and Fitness

Children require extra attention and protection. However, not everyone is able to create a safe environment. It requires good skills and knowledge of this area. Therefore, if you want to pursue a career where you will work with children, you must develop your safeguarding skills. Our Safeguarding: Child Protection and Prevent course will help you out. It will equip you with the right knowledge and skills in this subject. This online training course is accredited by CPD with 10 CPD points for professional development. Students can expect to complete this training course in around 05 hours. You'll also get dedicated expert assistance from us to answer any queries you may have while studying our course. From the comprehensive course, you will receive an overall understanding of child protection and safeguarding. The course will help you deepen your knowledge of child abuse and child sexual exploitation. In this step-by-step training course, you will pick up effective skills for risk assessment. The course will ensure you have a clear understanding of the reporting and record-keeping process. By the end of the course, you will grasp a solid foundation in safeguarding children. After completing this ultimate training, you will receive a certificate of achievement. This certificate will add significant value to your resume and increase your employability. Enrol now! Key Learnings Familiarise yourself with the laws and regulations regarding Enrich your knowledge of child abuse and child sexual exploitation Develop the skills required for risk assessment Learn about the process of reporting Build your expertise in record keeping Why Prefer this Advanced Safeguarding: Child Protection and Prevent Course? Opportunity to earn a certificate accredited by CPD after completing this course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Standards-aligned lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the program in your own time, at your own pace Each of our students gets full 24/7 tutor support Experts created the course to provide a rich and in-depth training experience for all students who enrol in it. Enrol in the course right now and you'll have immediate access to all of the Advanced course materials. Then, from any internet-enabled device, access the course materials and learn when it's convenient for you. Start your learning journey straight away with this course and take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the Advanced Safeguarding: Child Protection and Prevent course: Advanced Safeguarding: Child Protection and Prevent Course Module 01:Introduction to Safeguarding This Advanced course module cover the following topics: What is Safeguarding? Who is a child? What is child protection? Who commits maltreatment? Why is safeguarding training important? and more Module 02: Laws and Guidance This Advanced course module cover the following topics: History of Child Protection in the UK The Victoria Climbey Enquiry Child Protection System in England (The department of Education) The Children Act (short one or two sentence overview and then, key principles in bullet points; need to be short and concise) The Children Act 1989 The Children Act 2003 Children and Social Work Act 2017 Policy and Guidance Working together to safeguard children 2017 (key principle and amendments and Key changes from the 2015 version) Keeping children safe in education (key principles) What to do if you're worried a child is being abused: advice for practitioners (key advice) and more Module 03: Child Abuse This Advanced course module cover the following topics: Definition of child abuse Who is at risk and why? Types of Abuse Neglect Domestic Abuse Physical Abuse Emotional Abuse Sexual Abuse (short description and then refer to module 4 for further study) Bullying and more Module 04: Child Sexual Exploitation This Advanced course module cover the following topics: Child Sexual Exploitation Types of Sexual Abuse Contact Abuse Non-Contact Abuse Harmful Sexual Behaviour Female Genital Mutilation (overview, signs and effects) Who are the abusers? Online Sexual Offenders Signs of Sexual Abuses in Children Impact of Sexual Abuses in Children What to do when a child reveals sexual abuses to you Lessons from child sexual abuses Common Patterns of child Sexual Abuses in the UK The relation between the child and the abuser Different patterns and styles of male sexual offending against children Female abuser and more Module 05: Responding to Disclosure and Reporting This Advanced course module cover the following topics: What is Disclosure? Understand why children don't disclose What to do if a child discloses Taking Action Your Responsibilities Fulfilling 'Duty of Care' What, when and How to Report Myths about reporting The structure of reporting in the UK Organisations that may provide support Talking to the parents Referrals to Social Care How is a referral made Module 06: Risks and Risk Assessment This Advanced course module cover the following topics: Factors that may increase the risk Where do risks come from? Single Assessment Process How to assess if the child is at risk of harm or not? How to recognise a risky situation? Parental Risk factors Parental Mental Health Parental Substance Misuse Module 07: Things to Do After Referral This Advanced course module cover the following topics: Social Care's Decision What to do If you disagree with the decision Early Help Assessment Statutory Assessment The strategy Discussions Child Protection Conferences Child Protection Plans Learning and improving the framework Child death reviews The review Conference Online Child Protection Learning Resources Module 08: Record Keeping This Advanced course module cover the following topics: What to Record? When to Record? How to Record? What is a Concern? Why should one keep records? What happens if one doesn't keep effective records? Who needs to understand record keeping? Storage of Information Sharing of Information Data Protection How to transfer the safeguarding files? How long are records kept for? Assessment Process Once you have completed all the modules in the Advanced Safeguarding: Child Protection and Prevent course, your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the course. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course will be beneficial for professionals working with children. It will be an excellent training opportunity for aspiring professionals in the relevant industries. In addition, parents or anyone with an interest in learning about child protection can take the course. Requirements The program does not require any prior knowledge; everyone may participate! This course is open to anyone interested in learning from anywhere in the world. Every student must be over the age of 16 and have a passion for learning and literacy. This 100% online course can be accessed from any internet-connected device, such as a computer, tablet, or smartphone. This course allows you to study at your speed and grow a quality skillset. Career path Safeguarding Officer (Annual salary range £26,000- £37,000) Social Worker (Annual salary range £34,000- £67,000) Teacher (Annual salary range £31,000- £41,000) Child Care Worker (Annual salary range £22,000- £58,000) Certificates CPD Accredited Certificate Digital certificate - £10 CPD Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

Safeguarding: Child Protection and Prevent
Delivered Online On Demand5 hours
£12

Receptionist : Office Admin and Reception Training

5.0(10)

By Apex Learning

Receptionist: Office Admin and Reception No matter the type or the size of an organisation, every office needs a receptionist and someone to take care of the administrative tasks. Therefore, if you can train yourself in administrative and receptionist work, you will have a lot of job opportunities knocking at your door. The Office Admin and Receptionist bundle will provide you with quality training. It will equip you with the essential skills and confidence to carry out the responsibilities. The Office Admin and Receptionist Course will help you acquire the essential skills to become a proficient receptionist or an office admin. In this bundle, you will learn how to represent your company in the best possible manner. The easy-to-follow modules will help you in developing your telephone skills. Furthermore, you will become competent in record keeping and filing. In addition, this valuable bundle will teach you organisation skills, communication skills, time management skills, and more. Most importantly, this bundle will provide you with quality training in MS Excel. Along with this Receptionist: Office Admin and Reception Training course, you will get 10 additional premium courses, Course 01: Office Admin and Reception Course 02: Conflict Management Course 03: Minute Taking Essentials Level 2 Course 04: Document Control Course 05: Effective Communication Skills Course 06: GDPR Course 07: MS Word Diploma Course 08: Facilities Management Level 3 Course 09: IT Support Technician Training Course 10: Leadership & Management Diploma Course 11: Workplace Health and Safety Diploma Course 12: Time Management Whether you are looking to brighten up your CV, just starting out in the industry, looking for a career change or just fancy learning something new, this online Receptionist: Office Admin and Reception is perfect! The Receptionist: Office Admin and Reception bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Receptionist: Office Admin and Reception expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn Receptionist: Office Admin and Reception from any place in your own time without travelling for classes. SO enrol now in this Receptionist: Office Admin and Reception bundle to advance your career! Receptionist: Office Admin and Reception You'll discover how to master the Receptionist skill while exploring relevant and essential topics. Course Curriculum of Receptionist: Office Admin and Reception Bundle Course 01: Office Admin and Reception Business Telephone Skills Representing Your Boss and Company Mail Services and Shipping Travel Arrangements Organizing Meetings and Conferences Time Management Record Keeping and Filing Systems Business Writing Skills Organizational Skills Communication Skills Customer Service Effective Planning and Scheduling Invoicing/Petty Cash Business Environment Advanced MS Excel How will I get my Receptionist: Office Admin and Reception Certificate? After successfully completing the Receptionist: Office Admin and Reception course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Receptionist: Office Admin and Reception bundle. Requirements Receptionist: Office Admin and Reception This Receptionist : Office Admin and Reception bundle has been designed to be fully compatible with tablets and smartphones. Career path Having this Receptionist: Office Admin and Reception expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Office Admin and Reception) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost. Certificate of completion Digital certificate - Included Certificate of completion is included in course price

Receptionist : Office Admin and Reception Training
Delivered Online On Demand
£45

An Understanding of Respiratory Care

By Guardian Angels Training

Enhance your respiratory care skills with our comprehensive course. Learn to assess, diagnose, and manage respiratory conditions for better patient outcomes.

An Understanding of Respiratory Care
Delivered In-Person in InternationallyFlexible Dates
£1,175

An Understanding of Naso & Oropharyngeal Suctioning

By Guardian Angels Training

Enhance your suctioning skills with our tailored course for healthcare professionals. Learn safe and effective techniques for compromised airway clearance.

An Understanding of Naso & Oropharyngeal Suctioning
Delivered In-Person in InternationallyFlexible Dates
£1,175

Office Skills: Admin, Secretarial & PA (Executive PA) with Minute Taking

By Online Training Academy

Are you ready to elevate your administrative career to new heights? Our Office Skills: Admin, Secretarial & PA (Executive PA) with Minute Taking Course is designed to empower you with the essential skills and knowledge needed to excel in today's fast-paced business environment. According to Reed a Executive Secretary can earn from £40,000 to £50,000 in a year depending on qualification, experience, location and other factors. Join our Office Skills: Admin, Secretarial & PA (Executive PA) with Minute Taking course and become the indispensable right-hand person every executive dreams of. Key Features This Office Skills: Admin, Secretarial & PA (Executive PA) with Minute Taking Course Includes: CPD Certified Office Skills: Admin, Secretarial & PA (Executive PA) Course Free Certificate from Reed CIQ Approved Office Skills: Admin, Secretarial & PA (Executive PA) Course Developed by Specialist Lifetime Access Course Curriculum of Office Skills: Admin, Secretarial & PA (Executive PA) Course: Module 1: Foundational Skills 1.1 Introduction to Personal Assistant 1.2 Telephone Etiquette for Business 1.3 Effective Business Writing 1.4 Enhancing Communication Skills Module 2: Representing the Company 2.1 Advocating for Your Boss and Company 2.2 Excellence in Customer Service Module 3: Organizational Skills 3.1 Organizational Skills 3.2 Successful Planning and Scheduling 3.3 Mastering Time Management Module 4: Record Keeping & Documentation 4.1 Maintaining Records and Filing Systems 4.2 Invoicing and Petty Cash Procedures Module 5: Meeting and Event Management 5.1 Coordination of Meetings and Conferences 5.2 Arranging Travel Logistics 5.3 Introduction to Minute Writing 5.4 Preparing for Minute-Taking 5.5 Understanding the Meeting Structure 5.6 Documenting Meetings, Decisions, and Actions 5.7 Techniques for Minute Taking 5.8 Building Confidence in Meeting Facilitation Module 6: Specialized Roles & Services 6.1 Handling Mail Services and Shipping Learning Outcomes: Understand roles of a PA and key communication techniques. Develop proficiency in business writing and telephone etiquette and Office Skills. Master organisational techniques for effective planning and scheduling. Implement record-keeping systems, including filing and invoicing. Coordinate meetings, conferences, and travel arrangements efficiently. Acquire expertise in minute taking and building confidence in related tasks. CPD 10 CPD hours / points Accredited by CPD Quality Standards Section 1: Foundational Skills 1:06:33 1: 1.1 Introduction to Personal Assistant 10:33 2: 1.2 Telephone Etiquette for Business 11:04 3: 1.3 Effective Business Writing 28:35 4: 1.4 Enhancing Communication Skills 16:21 Section 2: Representing the Company 32:55 5: 2.1 Advocating for Your Boss and Company 23:01 6: 2.2 Excellence in Customer Service 09:54 Section 3: Organizational Skills 1:13:39 7: 3.1 Organizational Skills 17:05 8: 3.2 Successful Planning and Scheduling 33:19 9: 3.3 Mastering Time Management 23:15 Section 4: Record Keeping & Documentation 35:09 10: 4.1 Maintaining Records and Filing Systems 17:30 11: 4.2 Invoicing and Petty Cash Procedures 17:39 Section 5: Meeting and Event Management 1:27:40 12: 5.1 Coordination of Meetings and Conferences 17:24 13: 5.2 Arranging Travel Logistics 14:19 14: 5.3 Introduction to Minute Writing 09:55 15: 5.4 Preparing for Minute-Taking 12:56 16: 5.5 Understanding the Meeting Structure 08:53 17: 5.6 Documenting Meetings, Decisions, and Actions 08:45 18: 5.7 Techniques for Minute Taking 07:52 19: 5.8 Building Confidence in Meeting Facilitation 07:36 Section 6: Specialized Roles & Services 18:15 20: 6.1 Handling Mail Services and Shipping 17:15 21: Leave A Review 01:00 Who is this course for? This Office Skills: Admin, Secretarial & PA (Executive PA) with Minute Taking course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Office Skills: Admin, Secretarial & PA (Executive PA) with Minute Taking. Moreover, this course is ideal for: Individuals aspiring to administrative and secretarial roles. Employees seeking to enhance their office management capabilities. Professionals looking to upgrade their organisational skills. Individuals preparing for roles as executive PAs. Staff wanting to refine their communication and representation techniques. Anyone who wants to know more about Office Skills: Admin, Secretarial & PA (Executive PA) with Minute Taking course. Requirements There are no requirements needed to enrol into this Office Skills: Admin, Secretarial & PA (Executive PA) with Minute Taking course. We welcome individuals from all backgrounds and levels of experience to enrol into this Office Skills: Admin, Secretarial & PA (Executive PA) with Minute Taking course. Career path After finishing this Office Skills: Admin, Secretarial & PA (Executive PA) with Minute Taking course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Office Skills: Admin, Secretarial & PA (Executive PA) with Minute Taking are: Personal Assistant Executive Secretary Administrative Coordinator Office Manager Event Coordinator Travel Coordinator Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Office Skills: Admin, Secretarial & PA (Executive PA) with Minute Taking
Delivered Online On Demand5 hours 12 minutes
£12

Office Skills: Admin, Secretarial & PA (Executive PA) with Minute Taking

By Online Training Academy

Are you ready to elevate your administrative career to new heights? Our Office Skills: Admin, Secretarial & PA (Executive PA) with Minute Taking Course is designed to empower you with the essential skills and knowledge needed to excel in today's fast-paced business environment. According to Reed a Executive Secretary can earn from £40,000 to £50,000 in a year depending on qualification, experience, location and other factors. Join our Office Skills: Admin, Secretarial & PA (Executive PA) with Minute Taking course and become the indispensable right-hand person every executive dreams of. Key Features This Office Skills: Admin, Secretarial & PA (Executive PA) with Minute Taking Course Includes: CPD Certified Office Skills: Admin, Secretarial & PA (Executive PA) Course Free Certificate from Reed CIQ Approved Office Skills: Admin, Secretarial & PA (Executive PA) Course Developed by Specialist Lifetime Access Course Curriculum of Office Skills: Admin, Secretarial & PA (Executive PA) Course: Module 1: Foundational Skills 1.1 Introduction to Personal Assistant 1.2 Telephone Etiquette for Business 1.3 Effective Business Writing 1.4 Enhancing Communication Skills Module 2: Representing the Company 2.1 Advocating for Your Boss and Company 2.2 Excellence in Customer Service Module 3: Organizational Skills 3.1 Organizational Skills 3.2 Successful Planning and Scheduling 3.3 Mastering Time Management Module 4: Record Keeping & Documentation 4.1 Maintaining Records and Filing Systems 4.2 Invoicing and Petty Cash Procedures Module 5: Meeting and Event Management 5.1 Coordination of Meetings and Conferences 5.2 Arranging Travel Logistics 5.3 Introduction to Minute Writing 5.4 Preparing for Minute-Taking 5.5 Understanding the Meeting Structure 5.6 Documenting Meetings, Decisions, and Actions 5.7 Techniques for Minute Taking 5.8 Building Confidence in Meeting Facilitation Module 6: Specialized Roles & Services 6.1 Handling Mail Services and Shipping Learning Outcomes: Understand roles of a PA and key communication techniques. Develop proficiency in business writing and telephone etiquette and Office Skills. Master organisational techniques for effective planning and scheduling. Implement record-keeping systems, including filing and invoicing. Coordinate meetings, conferences, and travel arrangements efficiently. Acquire expertise in minute taking and building confidence in related tasks. CPD 10 CPD hours / points Accredited by CPD Quality Standards Section 1: Foundational Skills 1:06:33 1: 1.1 Introduction to Personal Assistant 10:33 2: 1.2 Telephone Etiquette for Business 11:04 3: 1.3 Effective Business Writing 28:35 4: 1.4 Enhancing Communication Skills 16:21 Section 2: Representing the Company 32:55 5: 2.1 Advocating for Your Boss and Company 23:01 6: 2.2 Excellence in Customer Service 09:54 Section 3: Organizational Skills 1:13:39 7: 3.1 Organizational Skills 17:05 8: 3.2 Successful Planning and Scheduling 33:19 9: 3.3 Mastering Time Management 23:15 Section 4: Record Keeping & Documentation 35:09 10: 4.1 Maintaining Records and Filing Systems 17:30 11: 4.2 Invoicing and Petty Cash Procedures 17:39 Section 5: Meeting and Event Management 1:27:40 12: 5.1 Coordination of Meetings and Conferences 17:24 13: 5.2 Arranging Travel Logistics 14:19 14: 5.3 Introduction to Minute Writing 09:55 15: 5.4 Preparing for Minute-Taking 12:56 16: 5.5 Understanding the Meeting Structure 08:53 17: 5.6 Documenting Meetings, Decisions, and Actions 08:45 18: 5.7 Techniques for Minute Taking 07:52 19: 5.8 Building Confidence in Meeting Facilitation 07:36 Section 6: Specialized Roles & Services 18:15 20: 6.1 Handling Mail Services and Shipping 17:15 21: Leave A Review 01:00 Who is this course for? This Office Skills: Admin, Secretarial & PA (Executive PA) with Minute Taking course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Office Skills: Admin, Secretarial & PA (Executive PA) with Minute Taking. Moreover, this course is ideal for: Individuals aspiring to administrative and secretarial roles. Employees seeking to enhance their office management capabilities. Professionals looking to upgrade their organisational skills. Individuals preparing for roles as executive PAs. Staff wanting to refine their communication and representation techniques. Anyone who wants to know more about Office Skills: Admin, Secretarial & PA (Executive PA) with Minute Taking course. Requirements There are no requirements needed to enrol into this Office Skills: Admin, Secretarial & PA (Executive PA) with Minute Taking course. We welcome individuals from all backgrounds and levels of experience to enrol into this Office Skills: Admin, Secretarial & PA (Executive PA) with Minute Taking course. Career path After finishing this Office Skills: Admin, Secretarial & PA (Executive PA) with Minute Taking course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Office Skills: Admin, Secretarial & PA (Executive PA) with Minute Taking are: Personal Assistant Executive Secretary Administrative Coordinator Office Manager Event Coordinator Travel Coordinator Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Office Skills: Admin, Secretarial & PA (Executive PA) with Minute Taking
Delivered Online On Demand5 hours 12 minutes
£12

Advanced Diploma in MLRO (Money Laundering Reporting Officers Training) - CPD Approved

4.7(26)

By Academy for Health and Fitness

FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter

Advanced Diploma in MLRO (Money Laundering Reporting Officers Training) - CPD Approved
Delivered Online On Demand6 days
£209

Assessing Mental Capacity Certificate Course

4.8(9)

By Skill Up

Gain the solid skills and knowledge to kickstart a successful career and learn from the experts with this

Assessing Mental Capacity Certificate Course
Delivered Online On Demand41 hours
£25