Learn the Art and Science of EFT (Emotional Freedom Techniques or “The Tapping Technique”) in this EFT workshop and join millions worldwide who are learning this life-changing technique. EFT, commonly referred to as Tapping, has gained rapid popularity because it has been demonstrated to quickly and effectively resolve dysfunctional feelings, thoughts, behaviors and beliefs which can lead to challenges in relationships, health, work and more. Basically, if there are negative emotions and stress involved, EFT may well be able to resolve those aspects that can lead to significant relief and ease in one’s life. Learn to implement this powerful mind-body approach which is supported by peer-reviewed research, drawing from the fields of interpersonal neurobiology, neuroplasticity models and the field of epigenetics. If you are ready to transform your health, your relationships and your vision of who you truly are, then come join us to learn EFT Tapping techniques. If your life is grounded in being of service to others, then EFT will quickly become your tool of choice. Whether you are curious about EFT for self-help or you are in the healing/helping professions, this training will give you confidence in the art of its delivery. From the professional working with clients to the laymen looking for self-application, everyone walks away having the skills to succeed with this extraordinary healing modality. This online format did not at all hinder the delivery of the content and technique whatsoever and we were able to do everything that we could have done in person. Alina and Craig created a very safe space, gave us plenty of demos, lots of practice time and welcomed all of our questions. They also broke up the day with ample breaks and Eden energy exercises to help avoid screen fatigue. Alina and Craig are experts in their field and top-notch EFT instructors. I highly recommend their online courses.— CARSON HILL EFT LEVEL 1 The Basics The preparation for the EFT Level 1 includes approximately 3 hours of advance work, including watching several short online videos and the reading of 2 articles that explore both the history of EFT and the scientific premises for how EFT works. Note that last minute signups will not be allowed without contacting us due to this requirement. EFT Level 1, The Basics, is the foundation of any EFT training. It covers the core aspects of EFT with a focus on how you can use tapping as a self help tool and how to teach your clients how to apply it as a self-regulating technique. Learn how to apply EFT for issues related to physical symptoms, for cravings and addictions and more. See below for an outline of materials covered. An outline of subject matter covered in this first day include: The Science Behind EFT Understanding Shifting Aspects The Importance of Being Specific Psychological Reversal & Secondary Gain Cognitive Belief Shifts How Traumatic Events Imprint on the Brain Finding the Right Words to Use An introduction to both Tell the Story and the Movie Techniques for working with traumatic events The Movie Technique Working with Pain and Physical Symptoms EFT for Cravings and Aspects of Addictions Participants who take this program will be issued a Certificate of Attendance that they have completed EFT Level 1. This is the first step along the path to obtain Certified EFT Practitioner through EFT International, but should not be put forth as a certification in itself. I wholeheartedly recommend training in EFT with Craig and Alina. I recently took their EFT level 1 and 2 live online training and it was a fantastic experience. The virtual environment in Zoom was great and everything worked perfectly, and I learned so many things. I appreciate the way they break down important concepts and share their many years of experience, and the emphasis they put on generating and maintaining safety and rapport with the client at all times.— BRUNO SADE, PSYCHOLOGIST EFT LEVEL 2 Foundational Skills The two-day EFT Level 2 workshop is designed for those practitioners who have taken the pre-requisite EFT Level 1 and are either in practice or preparing to be and will be able to apply EFT when working with clients. This may include but not be limited to social workers, counselors, therapists, health care practitioners, life coaches and those who may be wishing to pursue EFT certification. It reviews and expands upon the basic aspects of the Art and Science of EFT taught in the EFT 1 course. Additional techniques are taught to expand your repertoire and offer skillful and effective ways of working with different client populations and expanding your ability to work with deeper issues. Of course, as in all EFT Tapping Training workshops, new material is presented using a variety of learning styles including partnered teaching methods, demonstrations, paired and small group experiential applications, video examples and more to ensure that no one walks away without fully understanding everything that is taught. Most importantly, this EFT Level 2 workshop will hone your practice skills. Greater attention and time will be spent on personal observation to assist you in mastering the techniques learned. Enhanced instruction on asking key questions for uncovering core issues will be provided. The following subject matter will be taught in Level 2 with an emphasis on personal practice of techniques learned with direct observation and support from the trainers: The Gentle Techniques for Intense Issues including Sneaking Up on the problem, Tearless Trauma and the somato-emotional process of Chasing the Pain (Sensation) Understanding the Nature of and working with Traumatic Events Clearing Limiting Beliefs Questions for Uncovering Core Issues Core Issues and Physical Symptoms Working over the Telephone or Internet EFT in Groups Using EFT with Children Scope of Practice, Informed Consent and the EFT Ethics Code Participants who take this program will be issued a Certificate of Attendance that they have completed EFT Level 2. This is the second instructional step along the certification path for EFT International Accredited Certified EFT Practitioner, but should not be put forth as a certification in itself. Read about EFT and course descriptions Presenting Certified Trainers Alina Frank and Craig Weiner, DC Cost For the combination three day Level 1 and 2 combined training, the tuition is $799 ($749 early bird special if purchased 30 days prior to the workshop start date). Both EFT Levels 1 and 2 are pre-requisites for EFT International EFT certification. Location Online Hours Both EFT Level 1 and 2 training courses begin promptly at 9 am with registration beginning at 8:30 am Seattle/Los Angeles time zone. A 15 minute break is provided in the morning and afternoon. A 90 minute lunch break is offered beginning at approximately 12:30 pm. The class ends each day at 6 pm. EFT International Certification Process Attendance and completion of this training in no way constitutes “certification” and no attendee should consider themselves or promote themselves as a Certified EFT Practitioner based solely upon attendance of this training. All the requirements for completing certification will be discussed during the workshop and can be found on our EFT Certification page. Alina Frank and Dr Craig Weiner have taught and mentored thousands of individuals and professionals throughout the North America and Europe and are sought after speakers and presenters in the field of EFT instruction and EFT practice development and are EFT International Accredited Master Trainers and EFT International Supervising Mentors. CEUs, Certificates & Letters of Completion Approved Continuing Education Hours 24 CEUs have been pre-approved for NY LMHCs and may be available through 716CEU, LLC which is recognized by the New York State Education Department’s State Board for Mental Health Practitioners as an approved provider of continuing education for licensed mental health counselors. #MHC-0241. Please inquire for further details regarding whether this specific training will have CEs offered and any requirements and costs involved for receiving CEs. 24 CE hours for NY Social Workers have been pre-approved and may be available through Tree of Hope Counseling, an approved NYS Continuing Education Contact Hours (CEU) provider for Social Workers (#SW0322). Please inquire for further details regarding whether this specific training will have CEs offered and any requirements and costs involved for receiving CEs. The EFT Tapping Training Institute, with Craig Weiner and Alina Frank as trainers, have been pre-approved for 24 continuing education credit hours for online Emotional Freedom Techniques Level 1-2 training for the Canadian Counselling and Psychotherapy Association. Members of CCPA will receive transcripts at no cost listing all attended events assessed as Continuing Education Credit. Non‐members must attach a cheque for $30.00 payable to CCPA to have CEC’s recorded and to have a transcript issued. Every person who fully attends the workshop training will receive a completion certificate with the course hours listed. Certificates of Completion Official Letters of Completion are available upon request for courses. They are signed by our Trainers, has the attendees name, date of completion and the number of educational hours. The letter will be sent to the course participant as a PDF email attachment. It is the responsibility of each participant to submit the letter to the appropriate certifying board in order to determine if they will receive any type of credit. Certificates of Completion for Courses Participants of the following courses offered by the EFT Tapping Training Institute may receive a Certificate of Completion upon graduation (provided in a PDF format and sent via email): EFT Levels 1-2 EFT Level 3 Matrix Reimprinting Foundational Training Other courses may be able to provide either a Certificate of Completion or a Letter of Completion upon graduation. BIPOC Scholarship Program Please visit our Scholarship Guidelines & Application page for details. Cancellation Policy A complete refund, minus $150 administration fee, is given up to 3 weeks (21 days) prior to workshop’s start date. If cancellation occurs for any reason within the 3 weeks prior to the event, the student may apply the tuition paid towards any future EFT or Matrix Reimprinting workshops offered by us. AS THERE IS MATERIAL TO REVIEW PRIOR TO THE FIRST DAY OF TRAINING, REGISTRATION CLOSES 24 HOURS BEFORE THE START OF THE TRAINING SO THAT YOU CAN REVIEW THE MATERIALS IN ADVANCE. IF YOU DO NOT RECEIVE THE LINK OF THIS MATERIAL VIA EMAIL WITHIN 24 HOURS OF REGISTERING, PLEASE CONTACT US IMMEDIATELY.
In the fast-paced world of business, confidence is a key ingredient to success. The Building Corporate Confidence Course is designed to help individuals elevate their professional presence, ensuring they walk into any corporate environment with assurance and poise. Whether you’re aiming to refine your communication skills, improve decision-making, or simply feel more at ease in meetings, this course equips you with the tools to shine in your workplace. This course goes beyond theory by guiding you through strategies that can be immediately applied to enhance your workplace interactions. It’s not just about building self-esteem—it’s about equipping you with the mindset and behaviours to handle any corporate situation with confidence. From handling difficult conversations to mastering presentations, you’ll gain a deeper understanding of how to project confidence while maintaining professionalism. With the skills gained from this course, you’ll find yourself navigating your career with a renewed sense of self-assurance. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: What Is Confidence Module 02: Why Corporate Self-Confidence Module 03: Confidence Assessment Module 04: Confidently Overcoming Sticking Points Module 05: Building Self-Confidence Module 06: Physical Confidence Module 07: Communicating Confidently at Work Module 08: Demonstrating Confidence in the Workplace Module 09: Building Respectful Relationships Learning Outcomes Develop a deep understanding of confidence's role in corporate success. Assess and improve your self-confidence to conquer sticking points. Master effective communication techniques to project confidence at work. Showcase unwavering confidence in diverse workplace scenarios. Cultivate respectful and impactful professional relationships. Gain the skills and knowledge to thrive in a wide range of corporate roles. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring professionals seeking to kickstart their corporate careers. Mid-career individuals aiming to boost their confidence in the corporate sphere. Seasoned executives looking to further enhance their corporate presence. Job seekers seeking an edge in interviews and networking. Entrepreneurs striving for confident leadership. Anyone wishing to succeed in the competitive corporate world. Career path Corporate Manager Sales Director Human Resources Specialist Marketing Executive Business Development Manager Executive Assistant Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.
Master the art of understanding and managing emotions with our comprehensive online course on Emotional Intelligence. Whether you're looking to excel in your personal or professional life, Emotional Intelligence is the key to success, and our program is designed to equip you with the necessary skills and knowledge to thrive in any situation. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access In this Emotional Intelligence Online Training, learners will explore the concept and importance of emotional intelligence. They will develop skills to recognize, understand, and manage their emotions effectively. Participants will learn techniques to regulate their emotions and enhance verbal and non-verbal communication skills for better interpersonal relationships. They will also discover ways to make a positive impact in various aspects of life and gain control over their emotional responses. Moreover, learners will delve into social management and responsibility, understanding how their emotions affect others and their roles in different social contexts. Additionally, the curriculum covers business practices, teaching learners how emotional intelligence influences professional success and effective leadership in the workplace. Through this comprehensive training, participants will acquire valuable insights and practical strategies to navigate emotions skillfully in personal and professional life. Course Curriculum: Module 01: What is Emotional Intelligence Module 02: Skills in Emotional Intelligence Module 03: Tools to Regulate Your Emotions Module 04: Verbal Communication Skills Module 05: Non-Verbal Communication Skills Module 06: Making an Impact Module 07: Gaining Control Module 08: Social Management and Responsibility Module 09: Business Practices (I) Module 10: Business Practices (II) Learning Outcomes: Define Emotional Intelligence and its significance in personal development. Acquire skills to manage emotions effectively in various situations. Utilize tools for regulating emotions in professional and personal contexts. Enhance verbal communication skills for clearer expression and understanding. Develop non-verbal communication skills to convey messages accurately. Demonstrate effective social management and responsibility in diverse environments. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals seeking personal and professional growth opportunities. Employees aiming to improve interpersonal relationships and communication skills. Managers and leaders striving to create positive work environments. Entrepreneurs want to enhance their business interactions and leadership abilities. Students preparing for future career advancements and challenges. Career path Human Resources Manager Executive Coach Sales Manager Customer Service Manager Team Leader Business Consultant Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.
Description Confidence Building Diploma The concept of confidence is one's state of consciousness, not merely a system of rules that can be learned. Positive thoughts and attitude, practice, training, knowledge, and chatting with others are effective techniques to develop or increase success. Sense of well-being, appreciation of one's mind (self-esteem) and body, and faith in one's competence, abilities, and experiences contribute to self-confidence. Many individuals would rather have more confidence. While self-confidence might signify different meanings to different individuals, it essentially involves believing in oneself. There is no actual standard for measuring self-confidence. A person's confidence level in their ability to accomplish responsibilities and activities and cope with events can change over the day, and certain days seem more confident than others. Our best-selling and award-winning Confidence Building Diploma course is the ideal option for those interested in gaining a profound understanding of this issue and establishing a career in this field. Elearncollege has endorsed the Confidence Building Diploma course. Anyone may acquire a diploma while studying at their own pace. The Confidence Building Diploma is available to both part-time and full-time students. The Confidence Building Diploma course provides skills and knowledge to help students excel in several industries. It has been enrolled by thousands of students from all over the United Kingdom. The Confidence Building Diploma course was designed by professionals in the field and offered a variety of highly informative methods that can help anyone gain a thorough understanding of the subject and advance their career. What you will learn 1: Understanding Confidence 2: Finding Your Motivation 3: Sticking to Your Values 4: Dealing With Emotions 5: Discovering Your Passion 6: Developing Your Self-Confidence 7: Demonstrating Your Confidence 8: Confidence in Professional Life 9: Confidence in Personal Relationships 10:Ten Questions to Ask Oneself Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.
Mastering assertiveness skills is indispensable for navigating interpersonal interactions with confidence and effectiveness. In today's interconnected world, where communication plays a pivotal role, assertiveness empowers individuals to express their needs, opinions, and boundaries assertively, without infringing on the rights of others. This skill enables individuals to advocate for themselves, negotiate win-win solutions, and handle conflicts constructively. Whether in professional settings, personal relationships, or everyday encounters, assertiveness fosters mutual respect and understanding. By honing assertiveness skills, individuals can assert their viewpoints without aggression or passivity, thereby fostering healthy communication dynamics and building trust. Through assertiveness training, individuals learn techniques to communicate assertively, assert their rights, and assertively decline unreasonable requests or demands. Ultimately, mastering assertiveness skills cultivates self-confidence, enhances interpersonal relationships, and equips individuals with the tools to navigate diverse social and professional scenarios adeptly. Key Features This Mastering Assertiveness Skills Course Include: This Mastering Assertiveness Skills Course is CPD Certified Developed by Specialist Lifetime Access Course Curriculum Mastering Assertiveness Skills Course Module 1: Introduction to Assertiveness Skills Module 2: Building Self-Confidence Module 3: Self-Awareness and Emotional Intelligence Module 4: Effective Communication Strategies Module 5: Assertiveness in Social Situations Module 6: Assertiveness in the Workplace Module 7: Overcoming Fear and Anxiety Module 8: Self-Esteem and Assertiveness Learning Outcomes: Develop unwavering self-confidence through tailored strategies for personal empowerment. Hone emotional intelligence, enhancing self-awareness and fostering healthier relationships. Acquire effective communication skills, becoming a masterful conveyer of ideas and thoughts. Navigate social scenarios with finesse, projecting assertiveness in diverse situations. Excel in workplace interactions, positioning yourself as a confident and respected professional. Confront fears and anxiety, emerging with newfound resilience and mental fortitude. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Mastering Assertiveness Skills course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Anatomy and Physiology. Moreover, this course is ideal for: Individuals seeking personal growth and enhanced interpersonal skills. Professionals aiming to excel in workplace communication and dynamics. Students preparing to navigate social situations with confidence. Anyone determined to overcome fears and anxiety, unlocking their true potential. Individuals desiring a boost in self-esteem and assertiveness in various life aspects. Requirements There are no requirements needed to enrol into this Mastering Assertiveness Skills course. We welcome individuals from all backgrounds and levels of experience to enrol into this Mastering Assertiveness Skills course. Career path After finishing this Mastering Assertiveness Skills course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Mastering Assertiveness Skillsv are: Human Resources Specialist Team Leader or Manager Sales Representative Counsellor or Therapist Public Relations Specialist Customer Service Manager Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.
ð± Unlock the Power of Patience with 'Nurturing the Roots of Patience' Online Course! ð¿ Are you tired of feeling overwhelmed and stressed by the fast-paced world around you? Do you wish you had the strength to weather life's storms with calm and resilience? If so, it's time to embark on a transformative journey with our groundbreaking online course - 'Nurturing the Roots of Patience.' ð What You'll Gain: ⨠Cultivate Inner Calm: Discover proven strategies to cultivate a deep sense of inner calm, even in the face of life's challenges. ⨠Boost Emotional Resilience: Learn how to bounce back from setbacks, setbacks, and difficulties with newfound strength and resilience. ⨠Enhance Decision-Making Skills: Patience is a virtue, especially in decision-making. Sharpen your ability to make thoughtful and well-considered choices. ⨠Improve Relationships: Patience is the key to building strong and lasting relationships. Uncover techniques to enhance your communication and connection with others. ⨠Achieve Long-term Goals: Develop the endurance needed to pursue your dreams and achieve long-term success, one patient step at a time. ð Enroll Today and Receive: ð Comprehensive Course Material: Packed with insightful lessons, practical exercises, and real-life examples to accelerate your learning. ð¤ Exclusive Webinars: Engage with industry experts and gain deeper insights through live Q&A sessions. ð¬ Community Support: Connect with like-minded individuals on the same journey, sharing experiences and supporting each other. ð Certificate of Completion: Showcase your achievement with a certificate upon successfully completing the course. Don't let impatience hold you back from living your best life. Join 'Nurturing the Roots of Patience' today and unlock the door to a calmer, more resilient, and successful version of yourself! ð Invest in your future - the patient way! ð Course Curriculum
The Early Years Teaching Assistant is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It's also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with an acknowledged certificate. This Early Years Teaching Assistant consists of several modules that take around 4 hours to complete. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice. The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device. What You Will Learn From the Early Years Teaching Assistant Course? Get a complete overview of the role and responsibilities of a Teaching Assistant Explore expert development opportunities for Teaching Assistants and future training opportunities Learn what it means to work within a school in a teaching capacity Discover how to create the best learning environment for your pupils Explore childhood development and SEN support Understand behaviour and relationships as a Teaching Assistant Develop your communication skills and learn how to build a strong bond with your pupils Discover the career prospects of a Teaching Assistant Why Choose this Course? Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full tutor support on weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certificate of Achievement CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Method of Assessment To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support. Course Content Module 1: Teaching Assistant Overview Teaching Assistant Overview 00:20:00 Module 2: Professional Developments for a TA Professional Developments for a TA 00:26:00 Module 03: Working with the School and Its Policies Working with the School and Its Policies 00:23:00 Module 04: Discussion on Curriculum, Assessment and Monitoring Discussion on Curriculum, Assessment and Monitoring 00:21:00 Module 05: Providing the Best Learning Environment Providing the Best Learning Environment 00:26:00 Module 06: Learn to Implement ICT, Literacy and Numeracy Development Processes as a TA Learn to Implement ICT, Literacy and Numeracy Development Processes as a TA 00:13:00 Module 07: Child Development and the SEN Support Child Development and the SEN Support 00:15:00 Module 08: Understanding Behaviour & Relationships as a TA Understanding Behaviour & Relationships as a TA 00:17:00 Module 09: Experienced TAs Maintain Strong Communications with the Students Experienced TAs Maintain Strong Communications with the Students 00:13:00 Module 10: Career Prospects for TAs in the UK Career Prospects for TAs in the UK 00:22:00 Mock Exam Mock Exam - Early Years Teaching Assistant 00:20:00 Final Exam Final Exam - Early Years Teaching Assistant 00:20:00 Assignment Assignment - Early Years Teaching Assistant 2 weeks, 1 day Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.