30937 Courses

Gain essential skills in urinary catheterisation with our comprehensive online course designed for nurses and carers. Learn the fundamentals, master protocols, and earn a CPD certificate upon completion.

Course Overview Learn the Latest Skills | Acknowledged by CPD & QLS | Acknowledged Certificate | MCQ Based Exam & Tutor Support | Interactive Video Training  Even while there are millions of people who aspire to start a new life abroad, the vast majority of them will never realize their ambitions. Taking a TEFL (TESOL) Course is a terrific way to get started on the path to a new life of living and working abroad if you want to be one of those people who make it happen. Through this course, you will acquire the fundamental abilities required to train as an English language teacher. This involves a critical comprehension of the grammar and structure of the English language as well as a variety of classroom management abilities and language teaching methodologies. What Will You Learn? Gain the fundamental knowledge of the principles of teaching English as a foreign language Discover a wide range of approaches and methods for teaching foreign students Develop the practical skills to deliver engaging, informative and inclusive lessons Explore the role and responsibilities of a TESOL teacher & understand the challenges teacher and students may face Receive an internationally acknowledged teacher education lesson on successful course completion Learn effective methods for teaching the four language skills: reading, writing, speaking and listening Understand the basics of classroom management to create dynamic lesson plans Get expert career guidance and understand your job opportunities & requirements for teaching roles What classes are included in this package? Earn a digital certificate upon successful completion There are no set schedules, so you can work at your own pace. Our email and live chat specialists are available to assist you 24 hours a day, 7 days a week. On weekdays, you'll have access to a full-time tutor. Learn in a user-friendly, cutting-edge online learning environment. High-quality e-learning study materials Benefit from instant feedback through mock exams and multiple-choice assessments Who Should Take This Course? You will learn everything that is needed regarding Teaching English as a Foreign Language. This is an excellent opportunity for anyone from any academic background to learn more and advance their learning, launch a new career or reinvigorate an existing one. Career Path Training offered by the TEFL (TESOL) Course could potentially benefit a range of roles, but would particularly enhance careers in: Teacher Consultancy Life Coach Career Counsellor Other Administrative Roles Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessments Assignment Certificate of Achievement After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £99. Please note that overseas students may be charged an additional £10 for postage. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment On successful completion of the TEFL (TESOL) Course, you will be required to sit an online multiple-choice assessment. You will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for a Quality Licence Scheme endorsed certificate of achievement. The assessment will be evaluated automatically and the results will be given to you immediately. Course Content Module 01: Introduction to English Language Teaching & Learning Module 02: Linguistics Module 03: English Pronunciation Module 04: Teaching Grammar and Vocabulary Module 05: Language Teaching Methodologies Module 06: Teaching Receptive Skills: Reading Module 07: Teaching Productive Skills: Writing Module 08: Teaching Receptive Skills: Listening Module 09: Teaching Productive Skills: Speaking Module 10: Lesson Planning and Creating Materials Module 11: Use of Games and Activities Module 12: Technology in Second Language Teaching & Learning Module 13: Classroom Management and Student Motivation Module 14: Teaching English: Situational Approach Module 15: Professional Development and Employment

Postman is one of the hot topics in the API world. The usage of Postman has dramatically increased in recent times for API testing. This course will help you grasp the fundamentals of Postman, show you how you can issue HTTP requests, create automated API tests, and even document your API with Postman. Learn the core concepts from scratch in this course.

[vc_row 0='][vc_column][vc_column_text 0='] Description: Weight loss in medical and health context is the reduction of the total body mass because of the loss of fluid or lean mass. Weight loss is not just losing of weight but you have to consider ways of doing it. If you are someone who is into wellness, learning about weight loss management will be advantageous to you and your career. You will learn about weight loss management, wellness and fitness, and weight loss for adults and children through this course. This will help you learn the advanced methods and its possible effects for a healthier health loss program. You will learn the necessary skills, knowledge and information of weight loss programme.  Who is the course for? Trainers, professionals and other busy people who are into wellness and fitness. Health conscious people who want to strengthen their bodies and maintain their wellness. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Advanced Weight Loss Course is a useful qualification to possess and would be beneficial for the following careers: Athlete Fitness Instructor Personal Trainer Sports Administrator Sports Businessmen Sports Specialist Wellness Coach. [/vc_column_text][/vc_column][/vc_row] Weight Loss Management Introduction 00:30:00 Why Do You Want To Lose Weight? 01:00:00 Does Your Weight Have an Emotional Control Over You? 01:00:00 How Did You Get Here? 00:30:00 Why We Eat 00:30:00 The Diets That Lead Us Here 00:30:00 Fad Diets 01:00:00 Factors Affecting How We Lose Weight 01:00:00 How To Dump The Weight For Good This Time 00:30:00 Inches or Pounds? 00:30:00 Starting Point - The Importance Of A Goal 01:00:00 Watching What You Eat - Keeping Tabs On Those Calories What Exactly Is a Calorie? 01:00:00 Good Fat vs. Bad Fat 00:30:00 Simple Carbohydrates 00:30:00 Complex Carbohydrates 00:30:00 We Have All Of This Knowledge - Now What? 00:30:00 Getting Physical 01:00:00 Exercise And Its Far Reaching Benefits 01:00:00 Finding an exercise program that is right for you 01:00:00 Your Personal Weight Loss Plan 00:30:00 Exercise As Part Of Your Weight Loss Plan 00:30:00 Eating Plan 00:30:00 To achieve your weight loss goal 00:30:00 Conclusion 00:15:00 Weight Loss for Kids Obesity in Children Is Growing At A Frightening Fast Rate 00:30:00 The Most Powerful Breakfast for Weight Loss 00:30:00 Overweight Is Injurious To Teens and Kids 01:00:00 Obesity in Teenagers and Children Can Be the Saddest Sights 00:30:00 Tips to Help Your Child Fight Against Childhood Obesity 00:30:00 A Chapter for Your Teen - Top Tips For Weight Loss for Teens 00:30:00 A Chapter for Parents - Discover Safe and Easy Weight Loss for Teens 00:30:00 A Weight Loss Plan That Is Fun to Implement 00:30:00 Emphasis on Being Thin For Teen Girls Makes Weight Loss a Major Issue 00:30:00 Some Diet Plans for Overweight Teenage Boys 00:30:00 Snack Ideas for Kids That Won't Wreck *Mom's* Diet! 00:30:00 Biking - A Great Way to Enjoy Your Exercise 00:30:00 Exercise Anywhere With Your Bicycle - From Beaches to Mountains to Forests 00:30:00 Weight Control with Bowling Anyone? 00:30:00 Wellness and Fitness Today's Concerns about Wellness and Fitness 01:00:00 The Blissful Union of Wellness and Fitness 00:30:00 The Interchangeability of Wellness, Fitness and Health 00:30:00 The Quality of Life: Is Health Important? 00:30:00 Wellness Terminology 00:30:00 What Makes Us Well? 00:30:00 Wellness 00:30:00 Information on Wellness 00:30:00 How Do We Evaluate Wellness? 00:30:00 What Are Your Wellness Needs? 00:30:00 Wellness of the Body 00:30:00 Wellness of the Spirit 00:30:00 Wellness of the Mind 00:30:00 Benefits of Meditation for the Wellness of Ourselves 00:30:00 Do We Need Meditation? 00:30:00 Quiet Reflection: A B12 Shot for the Spirit? 00:30:00 Are You Well? 00:30:00 Fitness Terminology 00:15:00 Fitness 00:30:00 Information on Fitness 00:30:00 What Are Your Fitness Needs? 00:30:00 Metabolism: What Is It? 00:30:00 Metabolism for the Fit Individual 00:30:00 Metabolism: Can We Control It? 00:30:00 Obesity in Adolescents 00:30:00 Fitness of the Body 00:30:00 Fitness of the Spirit 00:30:00 Fitness of the Mind 00:30:00 Are You Fit? 00:30:00 Where You Live Affects Your Fitness 00:30:00 Fitness Centers: An Investigation 00:30:00 Does Your Income Affect Your Health? 00:30:00 What Role Does Our Intelligence Play in Our Health? 00:30:00 What Role Does Nutrition Play in Our Health? 00:30:00 Is There Health Without Water? 00:30:00 Vitamins: To Be or Not To Be? 00:30:00 How the Brain Affects Our Health 00:30:00 What Are Your Nutritional Needs? 00:30:00 Exercise and Play: What Do We Learn? 00:30:00 The Benefits of Walking 00:30:00 The Mind, Body and Soul Interconnectivity 00:30:00 Chiropractic Care: A Benefit to the Well Individual? 00:30:00 Acupuncture: A Benefit to the Well Individual? 00:30:00 The Benefits of Being Well 00:30:00 Where You Live Affects Your Wellness 00:30:00 The Benefits of Being Fit 00:30:00 Music: Our Connection to the Higher Conscious 00:30:00 The Yin and Yang of the Healthy Individual 00:30:00 Right Hand vs. Left Hand: Who's Healthier? 00:30:00 Is Your Mind Playing Tricks? 00:30:00 Mock Exam Mock Exam- Advanced Weight Loss Course 00:30:00 Final Exam Final Exam- Advanced Weight Loss Course 00:30:00

If you're working with patient data, you're also handling responsibility. In today’s healthcare settings, one misstep with data can lead to serious consequences—and not just for you, but for the people who trust you with their most personal information. This Healthcare GDPR Essentials Course helps you understand exactly what’s expected when dealing with confidential health records, digital systems, and patient interactions in a lawful and respectful way. Whether you're part of a GP surgery, hospital, care agency, or dental practice, this course helps bring clarity to the rules that matter most. You’ll explore key GDPR terms in plain English, learn how they apply to everyday healthcare roles, and get clear guidance on handling, storing, and sharing patient data. No heavy jargon. No legal lectures. Just straight-to-the-point knowledge designed to keep both staff and patients protected. From consent and data rights to breach protocols and record-keeping, this course is an essential resource for anyone looking to stay informed and stay on the right side of the law. Simple, smart, and designed with busy healthcare workers in mind. Would you like a section on learning outcomes next? Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 1: Introduction to Healthcare GDPR Module 2: Data Governance in Healthcare Module 3: Healthcare Data Subject Rights and Obligations Module 4: Protecting Health Data Module 5: GDPR Obligations and Sensitive Data Module 6: Transferring Health Data Module 7: Consent and Lawful Bases for Healthcare Data Processing Module 8: Rights of Data Subjects Module 9: Safeguarding Healthcare Data Module 10: Protecting Health Data in the Modern Age Module 11: Cross-Border Health Data Module 12: Medical Research Learning Outcomes: Implement robust data governance structures for healthcare information. Navigate legal obligations and ethical considerations in data processing. Demonstrate proficiency in safeguarding sensitive health data. Understand the intricacies of cross-border health data transfers. Evaluate and apply lawful bases for healthcare data processing. Enhance expertise in protecting health data in the modern digital age. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Healthcare administrators Compliance managers Data protection specialists Legal professionals in healthcare IT professionals in the healthcare sector Individuals seeking expertise in healthcare GDPR Privacy officers Professionals in healthcare information management Career path Data Protection Officer in healthcare organisations Healthcare Compliance Manager Legal Advisor specialised in healthcare data protection Healthcare Information Governance Officer IT Security Specialist in healthcare Privacy Officer in healthcare organisations Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Looking to advance your career? Our "Blended Learning Training" for Teachers course offers the perfect platform for growth.

What you will learn from this course? Gain comprehensive knowledge about lean six sigma Understand the core competencies and principles of lean six sigma Explore the various areas of lean six sigma Know how to apply the skills you acquired from this course in a real-life context Become a confident and expert manager or entrepreneur Course Highlights Course Type: Self-paced online course Duration: 39 minutes Tutor Support: Full tutor support is included Customer Support: 24/7 customer support is available Lean Six Sigma - White Belt Certification Course Master the skills you need to propel your career forward in lean six sigma. This course will equip you with the essential knowledge and skillset that will make you a confident manager or entrepreneur and take your career to the next level. This comprehensive lean six sigma - white belt0 course is designed to help you surpass your professional goals. The skills and knowledge that you will gain through studying this lean six sigma - white belt course will help you get one step closer to your professional aspirations and develop your skills for a rewarding career. This comprehensive course will teach you the theory of effective lean six sigma practice and equip you with the essential skills, confidence and competence to assist you in the lean six sigma industry. You'll gain a solid understanding of the core competencies required to drive a successful career in lean six sigma. This course is designed by industry experts, so you'll gain knowledge and skills based on the latest expertise and best practices. This extensive course is designed for manager or entrepreneur or for people who are aspiring to specialise in lean six sigma. Enrol in this lean six sigma - white belt course today and take the next step towards your personal and professional goals. Earn industry-recognised credentials to demonstrate your new skills and add extra value to your CV that will help you outshine other candidates. Who is this Course for? This comprehensive lean six sigma - white belt course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this lean six sigma can also take this course. Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector. Entry Requirements This lean six sigma - white belt course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection. Assessment This lean six sigma - white belt course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Advance Your Career This lean six sigma - white belt course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume. Study Plex Subscription Study plex also provides a subscription option that allows you unlimited access to more than 700+ CPD courses for learning. You only need to spend £79 to take advantage of this fantastic offer, and you'll get an unlimited subscription for a full year. Additionally, you can cancel your membership from your account at any time by getting in touch with our friendly and devoted customer care team. Visit our subscriptions page for more details if you're interested. Why you should train with Study Plex? At Study Plex, you will have the chance to build social, technical and personal skills through a combination of extensive subjects tailored according to your interest. Along with receiving comprehensive knowledge and transferable skills, there are even more reasons o be involved with us, which include: Incredible Customer Support: We offer active customer service in the form of live chat, which you can access 24/7 Expert Tutor Support: You'll have access to our devoted and dedicated tutor support with all of our courses whenever you need it. Price Justified by Quality: We ensure that you will have the best experience possible for the price you are paying for the course. Money-back Guarantee: We provide a money-back guarantee if you are not satisfied with the course's quality. There is a 14-day time limit on this option (according to the terms and conditions). Instalment Facility: If your course costs more than £50, you can pay in three instalments using the instalment option. Satisfaction Guarantee: Our courses are designed to meet your demands and expectations by all means. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum Introduction Introduction 00:01:00 Know Your Trainer 00:01:00 Why Lean Six Sigma 00:02:00 Lean Six Sigma Certification Levels 00:02:00 Objective of this Course 00:01:00 Course Curriculum 00:02:00 Six Sigma White-Belt Six Sigma Philosophy 00:06:00 Understanding LEAN 00:06:00 Sigma Levels 00:09:00 8 Wastes of LEAN 00:03:00 DMAIC 00:05:00 Dmadv 00:02:00 Minitab Introduction 00:02:00 Congratulations Congratulations 00:01:00 Lean Six Sigma YELLOW-BELT 00:01:00 Final Assessment Assessment 00:10:00 Certificate of Achievement Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

Highlights of the Course Course Type: Online Learning Duration: 1 to 2 hours Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkout What you will learn from this course? Gain comprehensive knowledge about lean six sigma Understand the core competencies and principles of lean six sigma Explore the various areas of lean six sigma Know how to apply the skills you acquired from this course in a real-life context Become a confident and expert manager or entrepreneur Lean Six Sigma Green Belt Training Course Master the skills you need to propel your career forward in lean six sigma. This course will equip you with the essential knowledge and skillset that will make you a confident manager or entrepreneurand take your career to the next level. This comprehensive lean six sigma green belt course is designed to help you surpass your professional goals. The skills and knowledge that you will gain through studying this lean six sigma green belt course will help you get one step closer to your professional aspirations and develop your skills for a rewarding career. This comprehensive course will teach you the theory of effective lean six sigma practice and equip you with the essential skills, confidence and competence to assist you in the lean six sigma industry. You'll gain a solid understanding of the core competencies required to drive a successful career in lean six sigma. This course is designed by industry experts, so you'll gain knowledge and skills based on the latest expertise and best practices. This extensive course is designed for manager or entrepreneur or for people who are aspiring to specialise in lean six sigma. Enrol in this lean six sigma green belt course today and take the next step towards your personal and professional goals. Earn industry-recognised credentials to demonstrate your new skills and add extra value to your CV that will help you outshine other candidates. Who is this Course for? This comprehensive lean six sigma green belt course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this lean six sigma can also take this course. Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector. Entry Requirements This lean six sigma green belt course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection. Assessment This lean six sigma green belt course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Advance Your Career This lean six sigma green belt course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum Introduction to Quality and Lean and Six Sigma Introduction to Quality and It's Importance 00:13:00 Introduction to Lean and Six Sigma 00:20:00 Lean Six Sigma Project Selection Methods 00:26:00 Introduction to Define Phase Project Charter 00:23:00 How to Identify Business Problems 00:18:00 How to Identify Stakeholders and Their Position 00:16:00 How to Find Out the Scope of the Project 00:17:00 Measure Phase Introduction to Measure 00:06:00 Process Map & It's Relevance to KPIV / KPOV 00:17:00 Data types - Continuous and Discrete 00:16:00 Sampling and Data Collection Plan 00:23:00 Data Collection Plan 00:13:00 Measurement System Analysis 00:23:00 Attribute Gauge R&R Analysis 00:19:00 Descriptive Statistics - Measure of Central Tendency 00:18:00 Introduction to Variation 00:20:00 Descriptive Statistics - Measures of Variation 00:24:00 Basic Data Diagnosis - Time Series 00:27:00 Basic Data Diagnosis & Stratification- Run Chart , Bar & Pie Chart 00:33:00 How to Baseline your Project 00:27:00 Process Capability Analysis 00:33:00 Process Capability Indices 00:37:00 Calculation of Z Score From Various Tables 00:09:00 Cause and Effect Analysis 00:29:00 Pareto Analysis for Prioritization 00:32:00 Control Impact Analysis for Prioritizing X's 00:17:00 5 Why Analysis for Finding the Root Cause 00:23:00 FMEA for Identifying the Risk & Root Causes 00:38:00 Introduction to Analyze Phase Recap of Define and Measure 00:21:00 Analyze Phase Learning Objectives and Deliverables 00:09:00 Introduction & 5 Principles of Lean 00:26:00 8 Wastes in Lean 00:36:00 Introduction to Value Stream Mapping 00:24:00 How to Draw a VSM - An Example 00:28:00 Tools and Techniques to Analyze X's&Y's 00:29:00 Tools Used for Correlation Studies 00:26:00 Properties of Normal Distribution 00:17:00 Introduction to Hypothesis Testing 00:15:00 Formulation of Null and Alternate Hypothesis 00:20:00 Connection Between Hypothesis Testing and 5 Why Analysis 00:10:00 Introduction to Type I and Type 2 Errors 00:14:00 Introduction to Type I and Type 2 Errors 00:14:00 Introduction to P Value 00:16:00 Hypothesis Testing of Means- Z test 00:28:00 Hypothesis Testing of Means - 1 Sample t Test 00:12:00 Hypothesis Testing of Means - 2 Sample t Test 00:28:00 Hypothesis Testing of Means - F test & Anova 00:31:00 Hypothesis Testing of Proportions - Chi Square Test 00:25:00 Introduction to Regression - Simple Linear Regression 00:24:00 Non Parametric Hypothesis Testing - Man- Whitney Test 00:21:00 Introduction to Improve Phase Recap of Analyze Phase 00:23:00 Learning Objectives and Deliverable of Improve Phase 00:11:00 Brainstorming Techniques Ground Rules for Solution Generation 00:21:00 Criteria Based Matrix for Solution Priritization 00:19:00 Pugh Matrix for Solution Prioritization 00:08:00 Introduction to Poka Yoke 00:08:00 Introduction to 5S 00:19:00 Cost Benefit Analysis 00:16:00 Implementation Plan 00:10:00 Pilot Implementation 00:12:00 Verification of Pilot Results 00:12:00 Improve Roadmap 00:05:00 Introduction to Control Phase Improve Recap 00:08:00 Control Phase Learning Objectives and Deliverable 00:10:00 Control Road Map and Objectives 00:09:00 Process Control and Control Plan 00:13:00 Introduction to Control Charts 00:17:00 Interpreting Control Charts 00:24:00 Control Limits and Specification Limits 00:17:00 Types of Control charts and Selection of Control Charts 00:28:00 P and NP Chart 00:26:00 U Chart 00:12:00 IMR Chart 00:13:00 X Bar R Chart 00:18:00 Steps for Implementing Control Charts and Response Plan 00:16:00 Before and After Display and Project Closure 00:23:00 Supplementary Resources Supplementary Resources - Lean Six Sigma Green Belt Training & Certification 00:00:00 Final Assessment Assessment - Lean Six Sigma Green Belt Training 00:10:00 Certificate of Achievement Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

Customer Service Level 2: In today's competitive landscape, customer service isn't just a nice-to-have; it's a critical component of business success. The ability to provide exceptional customer service can be the difference between thriving and merely surviving in the market. Building upon the foundational principles covered in Customer Service Level 1, our comprehensive Customer Service Level 2 course delves deeper into advanced strategies and techniques to elevate your customer experience to new heights.   Module 1: Introduction to Customer Service The foundation of exceptional customer service begins with a thorough understanding of its principles and importance. In this module, participants will gain insights into the fundamental concepts of customer service, including its role in business success, the impact of positive customer experiences, and the psychology of customer satisfaction. Through interactive lessons and case studies, learners will develop a solid understanding of why customer service excellence is crucial for organizations across industries. Module 2: Customer Needs Assessment and Problem Solving Anticipating and addressing customer needs effectively is a cornerstone of outstanding customer service. This module equips participants with the skills to assess customer requirements accurately and proactively identify potential issues before they escalate. Through role-playing exercises and real-world scenarios, learners will hone their problem-solving abilities and learn how to tailor solutions to meet the unique needs of each customer. Module 3: Effective Customer Engagement and Relationship Management Building strong and lasting relationships with customers is essential for fostering loyalty and driving repeat business. In this module, participants will discover strategies for engaging customers effectively across various touchpoints, including in-person interactions, phone calls, emails, and social media platforms. Through practical tips and best practices, learners will learn how to cultivate trust, empathy, and rapport with customers, leading to enhanced satisfaction and loyalty. Module 4: Handling Complaints and Service Recovery Even the best organizations encounter challenges and complaints from customers. However, it's how these issues are addressed and resolved that truly sets companies apart. In this module, participants will learn proven techniques for managing customer complaints with professionalism and empathy. From active listening and de-escalation strategies to offering appropriate solutions and service recovery, learners will gain the confidence and skills needed to turn negative experiences into opportunities for customer delight. Module 5: Multi-Channel and Global Customer Service In today's interconnected world, customers expect seamless service experiences across multiple channels and geographic locations. This module explores the complexities of providing customer service in a global, multi-channel environment. Participants will learn how to leverage technology effectively to streamline communication and support processes, while also respecting cultural nuances and preferences. Through case studies and practical exercises, learners will gain insights into best practices for delivering exceptional customer service in diverse settings.   Course Features: Interactive Learning: Engaging multimedia content, including videos, quizzes, and simulations, keeps participants actively involved throughout the course. Expert Instruction: Our experienced instructors bring a wealth of knowledge and real-world experience to guide learners through each module. Practical Applications: From role-playing exercises to case studies, participants will have ample opportunities to apply their newfound knowledge in realistic scenarios. Flexible Learning: Access the course anytime, anywhere, via our user-friendly online platform, allowing participants to learn at their own pace and convenience. Certification: Upon successful completion of the course, participants will receive a certificate, recognizing their commitment to excellence in customer service.   Conclusion: Customer Service Level 2 is designed for professionals who are committed to delivering exceptional customer experiences and driving business success. Through a comprehensive curriculum covering advanced topics such as needs assessment, problem-solving, relationship management, complaint handling, and global service delivery, participants will emerge with the skills and confidence needed to excel in today's competitive marketplace. Join us on this transformative journey and elevate your customer service to the next level. Course Curriculum Module 1 Introduction to Customer Service Introduction to Customer Service 00:00 Module 2 Customer Needs Assessment and Problem Solving Customer Needs Assessment and Problem Solving 00:00 Module 3 Effective Customer Engagement and Relationship Management Effective Customer Engagement and Relationship Management 00:00 Module 4 Handling Complaints and Service Recovery Handling Complaints and Service Recovery 00:00 Module 5 Multi-Channel and Global Customer Service Multi-Channel and Global Customer Service 00:00

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support | All-Inclusive Cost