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🌟 Unlock the Secrets to Financial Success with Credit Control Course! 🌟 Are you ready to take control of your financial destiny? Look no further than our comprehensive Credit Control course! In today's fast-paced world, managing credit effectively is not just a skill, it's a necessity. Whether you're an individual looking to secure your financial future or a professional aiming to excel in the dynamic realm of finance, this course is your ticket to success!   🚀 Why Credit Control Matters? Credit control is the cornerstone of financial stability and success. It's the art of managing credit wisely, ensuring that debts are paid on time, and minimizing the risk of bad debt. From individuals to businesses, mastering credit control is crucial for maintaining healthy cash flow, building a solid credit history, and achieving long-term financial goals. In our Credit Control course, you'll delve into essential strategies for effective credit management, including: Understanding the fundamentals of credit and debt Implementing credit policies and procedures Evaluating credit risk and making informed decisions Negotiating with creditors and debtors Utilizing credit management tools and software Developing strategies for debt recovery With practical insights and real-world examples, you'll gain the knowledge and skills needed to navigate the complexities of credit management with confidence and proficiency.   💼 Who is this for? Our Credit Control course is designed for individuals and professionals alike who are eager to enhance their financial acumen and take charge of their financial future. Whether you're a recent graduate entering the workforce, an entrepreneur managing your business finances, or a seasoned finance professional seeking to sharpen your skills, this course is for you! Individuals seeking to improve their personal finances and credit management skills Small business owners and entrepreneurs looking to optimize cash flow and minimize bad debt Finance professionals aiming to expand their expertise in credit control and risk management Anyone interested in pursuing a career in finance or related fields No matter your background or experience level, our course offers valuable insights and practical strategies that will empower you to succeed in today's competitive financial landscape.   🏆 Career Path Embark on a rewarding career journey with the skills acquired through our Credit Control course. Whether you're pursuing opportunities in finance, accounting, or business management, mastering credit control opens doors to a wide range of exciting career paths, including: Credit Analyst Collections Specialist Financial Controller Risk Manager Loan Officer Accountant Business Consultant Financial Advisor   By investing in your education and honing your credit management skills, you'll position yourself as a valuable asset in any industry, poised for success and advancement. Don't let financial uncertainty hold you back. Enroll in our Credit Control course today and take the first step toward a brighter, more prosperous future! Unlock the secrets to financial success and pave the way for a lifetime of financial freedom and stability. 🌟   FAQ (Frequently Asked Questions) - Credit Control Course Q1: What is Credit Control? A: Credit control refers to the practices and procedures implemented by businesses to manage and monitor the credit extended to their customers. It involves assessing the creditworthiness of customers, setting credit limits, monitoring payments, and taking necessary actions to minimize credit risk and ensure timely payments. Q2: Why is Credit Control important for businesses? A: Effective credit control is crucial for maintaining healthy cash flow and minimizing the risk of bad debts. By implementing sound credit control practices, businesses can ensure that they have sufficient funds to meet their own financial obligations and invest in growth opportunities. It also helps in maintaining strong relationships with customers while protecting the business from potential losses due to non-payment or late payment. Q3: What are the key components of Credit Control? A: The key components of credit control include: Credit assessment: Evaluating the creditworthiness of customers before extending credit to them. Setting credit limits: Establishing the maximum amount of credit that can be extended to each customer based on their risk profile. Credit monitoring: Regularly monitoring the payment behavior of customers to identify any potential issues or risks. Debt collection: Taking appropriate actions to collect overdue payments from customers, including sending reminders, issuing invoices, and, if necessary, pursuing legal action. Reporting and analysis: Analyzing credit-related data and generating reports to assess the effectiveness of credit control strategies and identify areas for improvement. Q4: What are the common challenges in Credit Control? A: Some common challenges in credit control include: Balancing risk and reward: Striking the right balance between extending credit to attract customers and minimizing the risk of non-payment. Managing late payments: Dealing with customers who consistently pay late or fail to pay altogether. Keeping up with regulatory requirements: Staying compliant with relevant laws and regulations governing credit practices. Maintaining customer relationships: Ensuring that credit control measures do not strain relationships with customers while still enforcing payment terms. Adapting to changing circumstances: Adjusting credit control strategies in response to shifts in the economy, industry trends, or changes in customer behavior. Q5: How can I improve my Credit Control skills? A: Improving credit control skills requires a combination of knowledge, experience, and practical application. Consider enrolling in courses or training programs focused on credit management, staying updated on industry best practices and regulations, and seeking mentorship or guidance from experienced credit professionals. Additionally, actively engaging in credit control activities within your organization and learning from both successes and challenges can help enhance your skills over time. Course Curriculum Module 1 Understanding Credit Control Understanding Credit Control 00:00 Module 2 Credit Management Policies and Procedures Credit Management Policies and Procedures 00:00 Module 3 Effective Communication in Credit Control Effective Communication in Credit Control 00:00 Module 4 Financial Management Financial Management 00:00 Module 5 Technology in Credit Control Technology in Credit Control 00:00 Module 6 Managing Disputed Payments and Debt Recovery Managing Disputed Payments and Debt Recovery 00:00

If you are interested in counselling or therapy related to psychology, the Diploma in Dialectical Behaviour Therapy (DBT) course is the best option for you. The course introduces you to one of the effective treatment named Dialectical Behaviour Therapy that emphasises the psychosocial aspects of treatment - how a person interacts with others in different environments and relationships. Dialectical Behaviour Therapy (DBT) is a type of cognitive-behavioural therapy that helps the clients to acquire new skills to manage painful emotions and decrease conflict in relationships. Throughout the course, you will learn how to set up a DBT counselling session with your clients. The course teaches you how counselling and psychotherapy are used in DBT method. Upon completion, you will be able to apply the therapy method to your clients. What Will I Learn? Know how to use DBT approach in their work Know how counselling & psychotherapy is used Know how to structure therapeutic sections ('online' or 'offline') Requirements An interest in counselling or psychology A basic knowledge of what counselling or psychotherapy involves An awareness that counselling has different approaches Introduction About the Instructor FREE 00:02:00 About the Course FREE 00:06:00 What is Counselling & Psychotherapy Definition of Counselling FREE 00:07:00 Counselling & Psychotherapy 00:07:00 Approaches in Counselling & Psychotherapy 00:12:00 About Dialectical Behaviour Therapy (DBT) What is DBT? 00:05:00 What is 'dialectical'? 00:06:00 History & Philosophy of DBT 00:06:00 DBT Strategies & 'Life Skills' What is 'Mindfulness' 00:08:00 What is 'Distress Tolerance' 00:10:00 What is 'Emotion regulation' 00:11:00 What is 'Interpersonal Effectiveness' 00:06:00 Treatment by DBT Multistage approach of DBT 00:06:00 The Stages of Treatment in DBT 00:11:00 Prioritising Treatments Targets 00:05:00 How to set up 'learning environment' for the client 00:07:00 How to conduct 'Behavioural Analysis' 00:11:00 DBT for Psychological Disorders Uses of DBT 00:03:00 DBT in the treatment of Borderline Personality Disorder 00:07:00 DBT in the treatment of Depression 00:09:00 DBT for treatment of Anxiety & OCD 00:08:00 DBT for treatment of 'Eating Disorders' 00:08:00 Effectiveness of DBT How effective is DBT? 00:07:00 Criticism and Limitations of DBT 00:05:00 Thank You and Good Bye! 00:04:00

Description: If you're new to the sales world and desire to expand your sales by using some useful secrets, you should join this course. In this Sales Secrets you will get to know some most useful sales secrets. You will learn how to sell successfully. You will learn how to communicate with customers, build lead lists, and sell the company's services with authority. With this course you will discover the specifics of how to develop the traits that will make you successful sales person and how to build positive, long-lasting relationships with your customers. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Sales Secrets is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Sales Secrets is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module One: Getting Started 00:05:00 Module Two: Effective Traits 00:20:00 Module Three: Know Clients 00:30:00 Module Four: Product 00:30:00 Module Five: Leads 00:20:00 Module Six: Authority 00:30:00 Module Seven: Build Trust 00:20:00 Module Eight: Relationships 00:30:00 Module Nine: Communication 00:30:00 Module Ten: Self-Motivation 00:20:00 Module Eleven: Goals 00:20:00 Module Twelve: Wrapping Up 00:05:00 Mock Exam Mock Exam- Sales Secrets 00:20:00 Final Exam Final Exam- Sales Secrets 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Do you want a rewarding career working directly with people, making a difference to their everyday lives? If you are warm, open and empathetic and can bring a patient, tolerant, non-judgemental attitude then a career in counselling could be for you.

Level 3 Award in Education and Training - AET, previously PTLLS, is the mandatory minimum qualification if you want to be a FE teacher or trainer in your chosen field in the UK. If you are thinking about getting into teaching, this Level 3 Award in Education and Training (AET), previously known as the PTLLS course, is a great way to start. As a teacher, you can play a significant role in society and positively impact your students' lives. Currently, there is a huge demand for teaching jobs across the globe, and you know how satisfying it could be! So, if you aspire to be a changemaker, this is the ultimate course we can offer you. This course is designed so that both freshers and those working in an educational setting can get the benefit. Further, through this course, the current teachers can achieve formal recognition of their skills. Awarding Body The Level 3 Award in Education and Training course is accredited by Active IQ. A certificate from this renowned awarding body will bring you out as a highly marketable candidate within the desired industry. There is Something More for You with This PTLLS Course As a course provider, we highly value our learners' needs. That is why we are giving you some relevant courses for teaching and training for free to benefit you. With these courses, you can further enrich your knowledge and employability skills. Here are those - Diploma in Special Education Needs (SEN) EYFS Teaching Diploma Early Years Level 4 Primary Teaching Diploma Level 2 Diploma for the Early Years Practitioner Learning Outcomes of the PTLLS Course By the end of this PTLLS course, you will be able to: Identify and perform the roles of a teacher. Explain and apply the teaching and learning approaches. Plan a training session for your learners of different backgrounds. Describe the teachers' attributes and expectations. Prepare inclusive lessons and training sessions for your students. Analyse the role, responsibilities and relationships in education and training. Prepare and administer necessary assessments for your students. Why Choose PTLLS from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Dedicated tutor support during office hour (Monday to Friday) Course developed by industry experts. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the Gift Courses. PTLLS Course Curriculum Module 01: Understanding Roles, Responsibilities and Relationships in Education and Training Understand the Teaching Role and Responsibilities in Education and Training Understand Ways to Maintain a Safe and Supportive Learning Environment Understand the Relationships between Teachers and Other Professionals in Education and Training Module 02: Understanding and Using Inclusive Teaching and Learning Approaches in Education and Training Understand Inclusive Teaching and Learning Approaches in Education and Training Understand Ways to Create an Inclusive Teaching and Learning Environment Be Able to Plan Inclusive Teaching and Learning Be Able to Deliver Inclusive Teaching and Learning Be Able to Evaluate the Delivery of Inclusive Teaching and Learning Module 03: Understanding Assessment Understand Types and Methods of Assessment Used in Education and Training Understand How to Involve Learners and Others in the Assessment Process Understand the Role and Use of Constructive Feedback in the Assessment Process Understand Requirements for Keeping Records of Assessment in Education and Training PTLLS Qualification at a Glance Total Qualification Time (TQT - 120 Hours Guided Learning Hours (GLH) - 48 Hours Credit Value - 12 Minimum Age - 19 Purpose of the PTLLS Qualification This PTLLS qualification is designed to prepare learners for employment and support them to progress to a teaching role within the workplace. It has been developed for those intending to work in the post-16 education and training sector. What Skills You Will Gain from this PTLLS Course You will gain the following marketable qualities through the Level 3 Award in Education and Training course. Different hiring managers are looking for these below-mentioned qualities. Become an expert in education and training. Learn about the teacher's role. Master the learning and teaching approaches. Increase your session planning skills. Gain knowledge in teacher expectations & attributions. Understand how to deliver inclusive sessions which engage and motivate learners. Explain roles, responsibilities, and relationships in education and training. Identify how to create assessments in education and training. PTLLS Assessment Method In order to be eligible for the certification, you need to complete the following assessments. Three written assignments One microteaching session - 60 Minutes (Which can be submitted as a recorded video) Please note that you will be given precise instruction in the course material about writing the assignments and performing the micro-teach session. Moreover, if you face any difficulty, your tutor will be there to support you. You must submit all assignments via the online portal with full tutor support. Certification As soon as you submit your assignments and micro-teaching video, your tutor will assess those. Based on the assessor's evaluation, you will be graded either achieved/not achieved yet. If you are in the achieved category, you will receive an accredited certificate from the renowned awarding body Active IQ. Progression If you achieve this PTLLS qualification, you could progress to: Level 3 Award in Assessing Vocationally Related Achievement Level 3 Certificate in Assessing Vocational Achievement Level 3 Award in Assessing Competence in the Work Environment Level 4 Certificate in Education and Training Level 4 Certificate for the Advanced Practitioner in Schools and Colleges Level 4 Award for Technology Enabled Educators Level 5 Diploma in Education and Training Who is this course for? Wherever you work, this PTLLS course is a must for you if you want to become a trainer. Besides, this course is also appropriate for the following. Teacher & Trainer Consultant Job Hunters & School Leavers College or University Students & Graduates Tutors & Instructors Headmasters Education Consultants Education Providers Office Clerk & Administration Assistant Educational Psychologist Lecturer or Classroom Assistant Requirements There are no fixed entry requirements for attending the Level 3 Award in Education and Training course. However, you must be 19 years old or over upon certification. An interest in teaching adults and E-learning will be beneficial. Moreover, you must have basic ICT and time management skills. It will help you complete online written assignments. Since this is a Level 3 course, you must be ready to read through various texts, cross-reference, research theories or principles or practises of effective teaching. Finally, you need to demonstrate practical teaching skills via assessment work. Career path You can choose from a variety of professions either in teaching or training upon completion of the PTLLS course. These include - Primary School Teacher Secondary School Teacher Further Education Teacher Private Tutor Freelance Trainer Trainer at Your Workplace

OVERVIEW DIAD is a one-day, hands-on workshop for business analysts, covering the breadth of Power BI capabilities. The course focuses on five practical Labs and at the end of the day, attendees will better understand how to: Connect and transform data from a variety of data sources. Define business rules and KPIs. Explore data with powerful interactive visuals. Build stunning reports. Share their dashboards with their team business partners and publish them to the web. The course content is managed by the Power BI engineering team at Microsoft. There is no exam associated with the course. COURSE BENEFITS: Learn how to clean, transform, and load data from various sources Create and manage a data model in Power BI consisting of multiple tables connected with relationships Build Measures and other calculations in the DAX language to plot in reports Manage and share report assets to the Power BI Service WHO IS THE COURSE FOR? Data Analysts and Management Consultants with little or no experience of Power BI who wish to upgrade their knowledge to include Business Intelligence Analysts looking for a quick introduction to Power BI who don’t have the time for the full three day PL-300 course Marketers in data-intensive organisations who need new tools to build visually appealing, dynamic charts for their stakeholders to use LAB OUTLINE Lab 1 Accessing & Preparing The Data Load data from Excel and CSV sources Manipulate the data to prepare it for reporting Prepare tables in Power Query and load them into the data model Lab 2 Data Modelling And Exploration Create a range of different charts Highlight and cross-filter Create new groups and hierarchies Add new measures to the model Lab 3 Data Visualization Add conditional formatting to a report Add logos to a filter Import a custom visual Apply a custom theme Add bookmarks to the report to tell a story Lab 4 Publishing A Report And Creating A Dashboard Create a Workspace in the Power BI Service Publish a report to the Service Create a Dashboard and pin visuals to it Generate and view insights Lab 5 Collaboration Share a Dashboard Access a Dashboard on a Mobile Device

🚀 Unleash Your Potential with the ADHD Mastery Program! 🚀   Are you ready to transform your life and harness the power of your unique strengths? Introducing the ADHD Mastery Program - the ultimate guide to turning your ADHD challenges into opportunities for success!   🌟 What is the ADHD Mastery Program? 🌟 The ADHD Mastery Program is a revolutionary online course designed to empower individuals with ADHD to conquer challenges, boost productivity, and unlock their full potential. Led by leading experts in ADHD management, this comprehensive program is your roadmap to mastering your mind and thriving in every aspect of life.   🔥 What You'll Gain from the ADHD Mastery Program 🔥 ✅ Understanding Your ADHD: Gain deep insights into the intricacies of ADHD, unraveling its mysteries and learning how to navigate its unique challenges. ✅ Proven Strategies for Success: Discover a toolbox of strategies tailored to your individual needs, from time management techniques to effective organization strategies. ✅ Boosted Productivity: Say goodbye to procrastination! Learn how to channel your energy, stay focused, and maximize your productivity in all areas of your life. ✅ Building Healthy Habits: Develop routines and habits that work for you, creating a foundation for sustained success and well-being. ✅ Mastering Relationships: Enhance your communication skills and strengthen your relationships, both personally and professionally. ✅ Self-Discovery and Confidence Building: Embrace your strengths, build self-awareness, and boost your confidence as you embark on a journey of self-discovery. ✅ Lifetime Access to Resources: Enjoy unlimited access to a wealth of resources, including video lessons, worksheets, and ongoing support to ensure your continued success.   🌈 Who Can Benefit from the ADHD Mastery Program? 🌈 Whether you're a student striving for academic excellence, a professional looking to excel in your career, or an individual seeking personal growth, the ADHD Mastery Program is tailored to meet your unique needs. This program is for anyone ready to turn their ADHD into an asset and unlock the doors to success.   🚨 Limited-Time Offer: Enroll Now and Save! 🚨 Join the ADHD Mastery Program now and take advantage of our exclusive launch offer! Act fast to secure your spot and embark on a transformative journey toward mastery. Don't let ADHD hold you back - turn it into your greatest strength! Enroll in the ADHD Mastery Program today and start your journey to a more focused, productive, and fulfilling life.   🚀 Transform Your ADHD, Transform Your Life! Enroll Now! 🚀 Course Curriculum ADHD Mastery ADHD- Programme Overview 00:00 ADHD Introduction 00:00 Diagnosis of ADHD 00:00 ADHD Screening and Diagnostic Scales 00:00 The Multidisciplinary Approach for ADHD 00:00 Collaborative Models in ADHD 00:00 Medical Interventions in ADHD 00:00 Behavioural Interventions in ADHD 00:00 School and Classroom Strategies for Individuals with ADHD 00:00 Academic Strategies And Study Skills for Individuals with ADHD 00:00 Management Strategies For Emotional And Social Issues in ADHD 00:00 Management of Children vs Adolescents vs Adults with ADHD 00:00 Tips For Parents of an ADHD Child 00:00

Overview Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents and interests with our special Training For Anxiety & Stress Management Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides professional training that employers are looking for in today's workplaces. The Training For Anxiety & Stress Management Course is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Training For Anxiety & Stress Management Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Training For Anxiety & Stress Management Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At StudyHub, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from StudyHub, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this Training For Anxiety & Stress Management? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Training For Anxiety & Stress Management there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Training For Anxiety & Stress Management course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Training For Anxiety & Stress Management does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Training For Anxiety & Stress Management was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Training For Anxiety & Stress Management is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Introduction Introduction & What You Will Learn 00:03:00 The Difference Between Stress And Anxiety 00:03:00 Short vs Long Term Stress 00:02:00 The Effects Of Stress & Anxiety On Your Body 00:05:00 Science-Based Stress & Anxiety Management What Is Science-Based Stress & Anxiety Management 00:02:00 Proven Strategies & Techniques 00:02:00 Calm Breathing Calm Breathing Overview 00:01:00 The Benefits Of Proper Breathing 00:03:00 Breathing Exercise #1 - Three Part Breath 00:02:00 Breathing Exercise #2 - Bellows Breath 00:02:00 Breathing Exercise #3 - Diaphragmatic Breathing 00:02:00 Progressive Muscle Relaxation Progressive Muscle Relaxation Overview 00:02:00 How PMR Helps Reduce Stress & Anxiety 00:03:00 Complete PMR Routine 00:07:00 Exercise For Stress Management Exercise For Stress Management Overview 00:01:00 How Exercise Helps Reduce Stress 00:05:00 Stress Management Workout 00:03:00 Beginner Weight Lifting Routine 00:06:00 What Is HIIT Cardio 00:03:00 How To Design A HIIT Cardio Workout 00:05:00 Nutrition For Stress Management Dieting For Stress Management Overview 00:01:00 How Your Diet Affects Your Health 00:04:00 How To Eat For A Longer & Healthier Life 00:01:00 How Many Calories Should You Consume? 00:02:00 Calculating TDEE 00:03:00 Healthy Weight Ranges 00:02:00 The Right Food Choices 00:02:00 The Best Foods For Stress Relief 00:03:00 The Best Foods For Energy 00:03:00 Supplements For Improved Sleep 00:02:00 Supplements For More Focus 00:02:00 Relationships & Stress Relief Relationships & Stress Overview 00:01:00 The Health Benefits Of Strong Relationships 00:03:00 How To Build Stronger Relationships 00:04:00 How To Fix A Broken Friendship 00:06:00 How To Manage Stress In A Romantic Relationship 00:04:00 Organizing Your Environment Organizing Your Environment For Stress Management 00:01:00 The Modern Problem 00:04:00 Why We Are Faced With Too Many Distractions 00:02:00 How To Reduce Your Decisions 00:05:00 Organizing Your Home 00:07:00 Organizing Your Time 00:06:00 Organizing Your Work 00:08:00

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The psychological insights and skills you need Knowing how to resolve conflict constructively is an essential life skill – improving personal and professional relationships, mental health, productivity and more… Accredited CPD Certificate : 6 hours Length 1 day (9.30am - 4.00pm) > Counts towards the Diploma – from 2024, this course will be a requirement of Part 1 of the HG Diploma. A fantastic approach that helps you unpack the issues, respond positively and find an effective solution that moves everyone forward... This course will: deepen your understanding of why conflicts develop and escalate, the psychological factors involved and the cultural and contextual influences on our perceptions, experience and responses to conflict build your confidence and comfort around being in situations that involve conflict give you a range of skills and techniques that you can use with both individuals and groups, in therapy or the workplace – or with your friends and family – to resolve conflict constructively It will also enable you to: help clients recognise conflict and understand their own responses to it help clients develop the skills to engage with conflict productively, so they are more likely to reach positive outcomes provide clients with a framework and structure for addressing conflict in a healthy way help clients become less fearful of conflict, so they don’t avoid it in ways that are unhelpful and to recognise the role of conflict in healthy relationships provide psychoeducation, explaining how barriers to needs can cause conflict and how this can be different in different cultural contexts The course is interactive and experiential, with a focus on developing practical and transferable conflict resolution skills. It combines trainer input, discussion, small group activities and role-play to build your confidence when helping to resolve conflict at all levels, whether one-to-one or in organisations. Why take this course Conflict isn’t always destructive. Properly handled it can be creative and productive, leading to better outcomes and possibilities for all. Although conflict is a normal, ever-present possibility in our lives – between family, friends, colleagues, neighbours, and in our interactions with organisations – when it becomes entrenched it can cause immense individual distress, and waste time and money. Addressing interpersonal conflict using the psychological insights, concepts and proven techniques you will learn on the day, helps us to solve problems creatively and improve the health and wellbeing of those involved. To lead a healthy life we don’t need to avoid all conflict, but we do need to know how to approach it in ways which can help everyone involved meet their emotional needs, a win/win for all. Learning the human givens approach to conflict resolution helps to reduce the potential damaging consequences of destructive conflict and embrace the benefits of constructive conflict. Throughout the day, Rupinder will draw on her own considerable practical experience of successful conflict resolution and mediation in a wide range of settings as she provides expert guidance and training in the psychological insights and skills you need to be able to constructively resolve conflict between individuals and/or groups. Addressing conflict in the right way helps us solve problems and improves the health and wellbeing of everyone involved... What the course covers The common causes of interpersonal conflict The negative impacts and potential benefits in conflict situations How to consider intentions and outcomes when engaging in conflict The different methods used to influence the outcome of conflict, and how the method influences the outcome What a resolution really is The cultural and contextual influences on perceptions, experience, and responses to conflict The role our innate needs and resources play in conflict situations Identifying our influence on the process of conflict Effective skills to engage people who are in conflict A practical, sequenced model for effective mediation and conflict resolution An effective framework for facilitating constructive conversations How to structure a session/s to: facilitate resolution, increase engagement, understanding and define the needs of all parties Effective skills to facilitate negotiations Techniques and diffusing strategies to reduce potential barriers How to access resources to build agreements that last The effective skills needed to facilitate negotiations How to implement opportunities in organisations to address conflict effectively Ways to develop your leadership ability to respond to conflict and/or support others who are enduring it How to use this to support the process of resolution by improving how individuals relate to one another and addressing the contentious issues constructively And much more… Course Programme The ‘Conflict Resolution’ course starts at 9.30am and runs until 4.00pm. From 8.30am Registration (Tea and coffee served until 9.25am) 9.30am Approaches to conflict 11.00am Discussion over tea/coffee 11.30am Understanding Causes and Impact 1.00pm Lunch (included) 1.45pm Increasing engagement 3.00pm Discussion over tea/coffee 3.15pm Reaching Resolution 4.00pm Day ends Who is this course suitable for? This course is for anyone wishing to understand more about the different ways conflict can affect us, or to feel more confident in a facilitation or leadership role when helping conflicted people It is also very relevant to anyone working in a supportive role – such as counsellors, psychotherapists, managers, HR staff, life coaches, Mindset Coaches, social workers etc. – as well as employees, customer service personnel and anyone working in schools and education. This course has been independently accredited by the internationally recognised CPD Standards Office for 6 hours of CPD training. On completion of this training you’ll receive CPD certificates from the College and the CPD Standards Office.