32089 Courses

Duration 2 Days 12 CPD hours This course is intended for Managers, directors, and other professionals responsible for planning and leading projects and programs will benefit from this course. Overview Describe common communication barriers Understand how to use effective interpersonal skills in their spoken and written communications Analyze the pillars of organizational awareness Apply principles of effective facilitation Understand how to adapt their approach to different learning and communication styles Effective communication is how employees and management interact to reach organizational goals. Getting this right results in a happier, more engaged workforce who get more done. Unfortunately, there are often significant barriers ? language, culture, distrust, distance ? to effective communication. The activities and discussions in this workshop will help you identify the essential elements of effective communications within your organization and develop communication strategies that harness both interpersonal and organizational awareness to build trust, strengthen collaboration, and increase productivity. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. A History of Organizational Communication A Historical Perspective Classic vs. Human Relations Communications Generational and Technological Change Digital Communication Effectiveness of Communication Channels 2. The Effectiveness of Interpersonal Skills Limitations of Self-Awareness Transactional Analysis Connecting with Powerful Communication Active Listening Non-Verbal Communication Written Communication The Power of Facilitation 3. The Pillars of Organizational Awareness Culture and Behavior Creating Psychological Safety Inclusion and Belonging Sweaty-Palmed Conversations Care and Challenge Each Other 4. The Adaptation of Communication Strategies Factors in Communication Communication Barriers Adapting to Different Learning and Communication Styles Communication Strategies Across Time Position and Posture Additional course details: Nexus Humans Communicating Across Your Organization (Second Edition) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Communicating Across Your Organization (Second Edition) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

'Manners Maketh The Man' and etiquette make you socially acceptable. And when it comes to business, knowing the proper etiquette is a must. In this course, you will learn everything about business etiquette. The course is comprised of 10 information-rich modules that teach you etiquettes that make you appear professional and stand out. You will learn about the importance, of how to create a great first impression, dining etiquette, email, and phone call etiquette, how to dress for success, international etiquette, plus many other topics. With this comprehensive business etiquette course, you can achieve your dreams and train for your ideal career. The business etiquette course provides students with an in-depth learning experience that they can work through at their own pace to enhance their career development. This business etiquette training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join the business etiquette course today - gear up with the essential skills to set yourself up for excellence! Learning Outcomes: Be able to define etiquette and provide an example of how etiquette can be of value to a company or organisation. Understand the guidelines on how to make effective introductions. Identify the 3 C's of a good impression. Identify at least one way to minimise nervousness while in social situations. Understand how to use a card effectively. Identify and practice at least one way to remember names. Identify the 3 steps in giving a handshake. Enumerate the four levels of conversation Understand place settings, napkin etiquette, and basic table manners. Understand the protocol for ordering in a restaurant, handling alcohol during a business meal, paying the bill, and tipping. Understand basic guidelines for the proper form of address, grammar standards, and use of acronyms in emails. Understand basic guidelines for telephone, voicemail, and cell phone etiquette. State the difference between a formal and an informal letter. Understand the meaning of colours in dressing for success. Differentiate among the dressy casual, semi-formal, formal, and black tie dress codes. Understand basic guidelines on international etiquette. Start your learning journey straight away with this business etiquette course and take a step toward a brighter future! Skills You Will Gain Communication skills The ability to write/make formal and informal letters, emails, and phone calls Impeccable dressing skills Proper eating and dining skills Networking skills Why Prefer Our Business Etiquette Course? Opportunity to earn a certificate that is accredited by CPDQS. Get a free student ID card! (£10 postal charge will be applicable for international delivery). Innovative and engaging content. Free assessments. 24/7 tutor support. *** Course Curriculum *** Here is the curriculum breakdown of the Business Etiquette course: Module One: Understanding Etiquette Etiquette Defined The Importance of Business Etiquette Module Two: Networking for Success Creating an Effective Introduction Making a Great First Impression Minimizing Nervousness Using Cards Effectively Remembering Names Module Three: The Meet and Greet The Three-Step Process The Four Levels of Conversation Module Four: The Dining in Style Understanding Your Place Setting Using Your Napkin Eating Your Meal Sticky Situations and Possible Solutions Module Five: Eating Out Ordering in a Restaurant About Alcoholic Beverages Paying the Bill Tipping Module Six: Email Etiquette Addressing Your Message Grammar and Acronyms Top 5 Technology Tips Module Seven: Phone Etiquette Developing an Appropriate Greeting Dealing with Voicemail Cell Phone Do's and Don'ts Module Eight: The Written Letter Thank You Notes Formal Letters Informal Letters Module Nine: Dressing for Success The Meaning of Colors Interpreting Common Dress Codes Deciding What to Wear Module Ten: International Etiquette General Rules Important Points Preparation Tips Assessment Process Once you have completed all the modules in the Business Etiquette course, your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the course. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This business etiquette course is for you if you: Want to have a deeper insight into business etiquette Actively working in business etiquette and am interested in exploring it a bit further. Are you a student pursuing a relevant field of study? Seeking employment in the business etiquette field. Requirements You will not need any prior background or expertise. All you need to take this business etiquette is - A smart device. A secure internet connection. Being over the age of 16. And a strong drive for learning and literacy. Career path The Diploma in Business Etiquette course aims to help you get the long-awaited job of your dreams and help grow your career. With the support and proper guidance, you will learn the skills and knowledge that will help sharpen your career at; Owners Receptionists, secretaries & PAs Entrepreneurs HR professionals Customer service executives Certificates CPD Accredited Certificate Digital certificate - £10 CPD Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

With over 500,000 registered Healthcare Assistants in the UK, representing a 12% increase from the previous year, this essential workforce plays a pivotal role in delivering compassionate and effective care to patients in a variety of healthcare settings. This Healthcare Assistant course will provide you with the necessary information and abilities to work effectively in a number of healthcare facilities, such as hospitals, nursing homes, clinics, and community healthcare settings. Explore the legal, professional, and ethical aspects of healthcare, learn about maintaining medical records and ensuring confidentiality, and gain insights into health and safety responsibilities, hygiene practises, and infection control measures. This Healthcare Assistant course also emphasises the significance of health and safety protocols, hygiene practises, and infection control measures in safeguarding both patients and healthcare workers. As the demand for Healthcare Assistants continues to rise due to an ageing population and increasing healthcare needs, this rewarding career path offers immense opportunities for personal and professional growth, making it an ideal choice for those seeking to make a positive impact on the lives of others. Learning Outcomes of Healthcare Assistant Course: Acquire the skills to work effectively in different healthcare environments. Grasp legal and ethical aspects crucial for healthcare assistant roles. Learn the essentials of maintaining accurate and confidential medical records. Gain expertise in implementing infection control measures for patient safety. Embrace information technology, artificial intelligence, and data science in healthcare practice. Explore the effects of Covid-19 and preventive measures in healthcare settings. So enrol now in this Healthcare Assistant Today to advance your career! Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Healthcare Assistant Get a free student ID card with Healthcare Assistant Training This course is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Lifetime access to the Healthcare Assistant course materials The Healthcare Assistant comes with 24/7 tutor support Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the Healthcare Assistant course: Working in Different Healthcare Settings Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 1 Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 2 Maintaining Medical Records Confidentiality in a Medical Environment Health and Safety Responsibilities Hygiene in Nursing Infection Control Mobility and Immobility Issues of Patients in Nursing Rights and Responsibilities as a Health and Social Care Worker Role as A Caregiver and Healthcare Professional Providing Care or Treatment to People Who Lack Capacity Managing Service Delivery in Health and Social Care Medical Jargon and Terminology Effects of Covid-19 on Human Life Preventions and Social Measures to Be Taken Information Technology in Health Care Artificial Intelligence, Data Science and Technological Solutions against Covid-19 Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. After passing the Diploma in Healthcare Assistant at QLS Level 5 course exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This bundle is ideal for: Students seeking mastery in this field Professionals seeking to enhance their skills Anyone who is passionate about this topic Requirements You will not need any prior background or expertise in this bundle. Career path This bundle will allow you to kickstart or take your career to the next stage in the related sector such as: Healthcare Assistant Caregiver Medical Records Clerk Infection Control Specialist Health Technology Support Legal and Ethical Compliance Certificates Certificate Accredited by CPDQS Digital certificate - Included Diploma in Healthcare Assistant at QLS Level 5 Hard copy certificate - £119

5 in 1 Governance, Risk and Compliance (GRC) Training Bundle Did you know? The average cost of a data breach in the UK is £3.1 million. That's a lot of money to lose! Our Governance, Risk and Compliance (GRC) Training can help you protect your organisation from costly data breaches and other risks. According to a recent survey by the UK Institute of Directors, 80% of directors believe that GRC is essential for the success of their organisation. However, only 30% of directors believe that their organisation has an effective GRC program in place. Elevate your expertise in Governance, Risk, and Compliance (GRC) with our comprehensive bundle designed to empower professionals in navigating the intricate landscape of corporate risk. This Governance, Risk and Compliance (GRC) Training Bundle Contains 5 of Our Premium Courses for One Discounted Price: Course 01: Corporate Risk And Crisis Management Course 02: Corporate Governance & Risk Management Course 03: Compliance Management Level 5 Diploma Course 04: Risk Assessment Course 05: Decision Making in High-Stress Situations Learning Outcomes of Governance, Risk and Compliance (GRC) Training Identify, assess and manage corporate risks Develop and implement an effective risk management framework Develop and implement a compliance management program Conduct risk assessments and develop mitigation strategies Make effective decisions in high-stress situations Why Choose Our Governance, Risk and Compliance (GRC) Training Course? FREE Governance, Risk and Compliance (GRC) Training certificate accredited Get a free student ID card with Governance, Risk and Compliance (GRC) Training Training Get instant access to this Governance, Risk and Compliance (GRC) Training course. Learn Governance, Risk and Compliance (GRC) Training from anywhere in the world The Governance, Risk and Compliance (GRC) Training is affordable and simple to understand The Governance, Risk and Compliance (GRC) Training is an entirely online, interactive lesson with voiceover audio Lifetime access to the Governance, Risk and Compliance (GRC) Training course materials The Governance, Risk and Compliance (GRC) Training comes with 24/7 tutor support So enrol now in this Governance, Risk and Compliance (GRC) Training Today to advance your career! Start your learning journey straightaway! This Governance, Risk and Compliance (GRC) Training's curriculum has been designed by Governance, Risk and Compliance (GRC) Training experts with years of Governance, Risk and Compliance (GRC) Training experience behind them. The Governance, Risk and Compliance (GRC) Training course is extremely dynamic and well-paced to help you understand Governance, Risk and Compliance (GRC) Training with ease. You'll discover how to master the Governance, Risk and Compliance (GRC) Training skill while exploring relevant and essential topics. Assessment Process Once you have completed all the courses in the Governance, Risk and Compliance (GRC) Training bundle, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterwards. CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Governance, Risk and Compliance (GRC) Training bundle is suitable for everyone. Professionals seeking GRC mastery. Compliance officers and managers. Risk analysts and strategists. Requirements You will not need any prior background or expertise. Career path This Governance, Risk and Compliance (GRC) Training bundle will allow you to kickstart or take your career to the next stage in the related sector such as: GRC Specialist roles. Compliance Management. Crisis Management. Risk Assessment Analyst. Governance Strategist. Certificates CPD Certified PDF certificate Digital certificate - Included CPD Certified Hard copy certificate Hard copy certificate - £29 You can order your hard copy certificates at the cost of £29 (for each course).

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Learn how to plan, implement and manage the impact of change. The most comprehensive, concise and impactful 6 weeks online course available. 14 CPD Credits & CMI Certificate of Recognition Duration: 6 weeks starting immediately Suitable for: All levels of seniority Language: English Effort: 13 hours of self-paced online learning Award: 14 CPD Credits & CMI Certificate of Recognition  Accreditors: CMI, FMLM, CPD Certification Service  Content format: Videos with optional reading  Assessment Method: Multiple choice, instant result. Retake if required. In total there are 16 video courses to watch. This includes 7 CPD accredited courses that require you to complete a multiple choice assessment to confirm your understanding of the topic. A pass mark of 70% is required and this can be re-taken as many times as required. Optional reading and audio book resources are provided to enable you to explore a topic deeper if required. The content of the course is of the highest global standard and has been created by MIT Sloan Management Review. Our learning platform, called Skillsoft Percipio, provides a stunning learning experience. Key learning areas: Leading innovation Understanding change Leading with strategic thinking Building and leading teams Building trust Leading through change Strategic thinking Managing virtual teams On completion of this course, you will receive: A certificate stating 14 CPD Credits- Awarded by the CPD Certification Service A Certificate of Recognition from the prestigious Chartered Management Institute (CMI) Chartered Management Institute Affiliate membership for 1 year A digital badge to share on LinkedIn and add to your resume Your official CPD Certificate Your official CMI Certificate You will also be awarded the following additional benefits: Chartered Management Institute alumni network access for 1 year Access to Chartered Management Institute networking and learning events for 1 year World leading content supported by cutting edge technology. Made for healthcare professionals.    Did you know that this course can be covered by the NHS study budget? The study budget covers: Courses and education activities to support you achieving the curriculum Courses to help you prepare for postgraduate exams Discretionary courses that add value to you individually and support the wider system To access the study budget you should discuss this with your educational supervisor or line manager. To help you with this process, view our example study budget application letter here.

These qualifications are designed for Directors and Senior Managers who have the authority across organisational and personal inspiration to translate organisational strategy into effective performance. The qualifications require directors and senior managers to build on their skills in strategic direction and leadership and to focus on the requirements of inter-organisational strategy. Equivalent to a Doctorate in Management, this Level 8 Strategic Direction and Leadership course is designed for Directors and Senior Managers with responsibility for developing and implementing ethical and performance-driven strategy across multiple organisations, leading by example to inspire teams and provide clear direction. CMI qualifications at RQF Level 8 portray practice skills and competencies that are rated in academic terms as being comparable to Doctoral Degrees and Vocational Qualifications at Level 8. Study method Online, self-paced Duration 9 months Access to content Access until course completion Qualification CMI Level 8 Diploma In Strategic Direction and Leadership CPD 670 CPD hours / points Additional info Exam(s) / assessment(s) is included in price Tutor is available to students How Will I Benefit? The CMI Level 8 Strategic Direction and Leadership will develop the advanced skills and knowledge that you need to lead transformational strategic change within your organisation(s), accelerating performance in multiple settings Apply the tools, models and theories directly to real-life work-based problems and see the benefits in your organisation This CMI distance learning course will demonstrate to current and prospective employers your capabilities, ambition and commitment to professional development Achieve the highest level of strategic learning, significantly improving your career prospects and earning power CMI Level 8 Diploma in Strategic Direction and Leadership Learners need to complete all Group A units and any combination of units to a minimum of 7 credits from Group B. Learners need it complete a total of 67 credits to achieve this qualification. The Total Qualification Time is 670 hours, including 210 Guided Learning Hours. UNIT NUMBER UNIT NAME CREDITS GLH TUT Group A Unit 8001V1 Personal development as a strategic leader 10 30 100 Unit 8002V1 Collective strategy development 10 30 100 Unit 8003V1 Inter-organisational strategic planning 10 30 100 Unit 8004V1 Inter-organisational strategic direction 10 30 100 Unit 8005V1 Strategic communication 10 30 100 Unit 8006V1 Strategic culture 10 30 100 Group B Unit 7013V1 Strategic leadership 7 30 70 Unit 7014V1 Strategic leadership practice 7 30 70 NB - If you have achieved either of the Group B Units as part of a Level 7 qualification you do not have to repeat them. Who is this course for? This qualification is not aimed at managers aspiring to a senior management role it is targeted at individuals already employed in a strategic leadership position for a minimum of 3 years. Requirements Ability to complete assignments at post-graduate level. All Learners must hold a Level 7 or equivalent qualification. At least 3 years’ experience at strategic level as a senior manager. Career path This qualification can significantly improve your career prospects, promotional prospects, salary, self-confidence and self-esteem as a senior manager and leader.

Duration 3 Days 18 CPD hours This course is intended for The primary audience for this course is someone who works, or has ambition to work, in a leadership role in data center operations such as a data center facilities manager, data center operations manager, who has the responsibility to achieve and improve the high-availability and manageability of the data center operations. Overview After completion of the course the participant will be able to: Perform the needs analysis translating business requirements to data center services Set-up and manage the data center operations team Implement and monitor safety- and security practices Identify a suitable maintenance program for the data center facility and its equipment Select the appropriate policies and procedures required for data center operations Monitor the data center availability, capacity and capability Manage and implement basic data center projects Set-up and implement an environmental sustainability program Select an appropriate back-up site to support organizational resilience Identify and respond to risk in the data center Manage and support the document life cycle Create a basic budget proposal Select and manage vendors and measure their performance Manage data center assets Managing the facilities of today?s high-end and high-availability data centers is an extremely demanding and complex task which is often underestimated. There is often very little appreciation and understanding of the complexities of managing today's mission-critical data centers where downtime is not an option, especially since many of the data centers are operating at, or near, their design limits. Operations management at the facilities layer makes all the difference. Even a data center designed to the highest redundancy level as per the ANSI/TIA-942 standard could still experience many unscheduled downtime events due to poor planning, operations, maintenance and management processes. Service Level Management Service Level Management Needs analysis Capability assessment Service portfolio Service catalogue Service Level Agreements (SLAs) Availability measurement Data points in SLA Service reporting Complaint procedure Customer satisfaction measurement Service Improvement Process (SIP) SLA content The Data Center Organization Operational issues Organization chart Roles and responsibilities Skills matrix Contingency / backup roles Shift management Performance management Career development Training and assessment Job rotation Succession planning Disciplinary program Managing Safety & Statutory Requirements Safety policies and regulations Occupational Health and Safety (OH&S) Safety awareness training Permit to Work (PTW) Lock-out / Tag-out Personal Protective Equipment (PPE) Testing and tagging of equipment Emergency preparedness and response Reporting of safety issues Reviews / internal audit / external audit Managing Physical Security Security policies and procedures Security standards and guidelines Security staff Security awareness Security incident management Disciplinary program Reviews, internal and external audits Facilities Management Maintenance policies and procedures Various maintenance programs Outsourcing of maintenance activities Maintenance contract options Warranty Maintenance schedule Service situations Spart part management Contamination control Data Center Operations Policies and procedures for data center operations Service operations and the daily data center operations Monitoring / Reporting / Control Monitoring requirements Escalation procedures Reporting Trend analysis Reviews Project Management Project management Project organization Project manager Project phases Environment Sustainability The importance of sustainability Sustainability policies Environmental management Power efficiency indicators - Waste management - Water management ICT utilisation management Environmental performance measurements Renewable energy factor (REF) Organizational Resilience Business continuity Data center facility options Business Impact Analysis Type of facility Human resources Facility, equipment and consumables Governance, Risk and Compliance Management commitment Coordination, collaboration and integration Compliance Risk management Document management Financial management Vendor management Asset management Additional course details: Nexus Humans Certified Data Center Facilities Operations Manager (CDFOM) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Certified Data Center Facilities Operations Manager (CDFOM) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

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