30943 Courses

Counselling and Psychotherapy Training Counselling and Psychotherapy Training: A Comprehensive Course for Aspiring Professionals In the UK, mental health issues are on the rise, with 1 in 3 individuals facing mental health challenges each year. This increasing trend underscores the critical need for skilled counsellors and psychotherapists. Our Counselling and Psychotherapy Training course is expertly designed to equip you with the expertise and understanding needed to make a meaningful impact in this vital field.  Empower Yourself to Make a Difference in People's Lives and Earn Money Learn in-depth about counselling and psychotherapy with our comprehensive training program. This course offers an in-depth exploration of various counselling techniques, psychotherapy principles, and real-world applications. Whether you're looking to start a new career or enhance your existing skills in mental health care, our course provides the knowledge and tools necessary for professional success. Gain the knowledge, skills, and confidence to make a significant difference in the mental well-being of individuals and communities.  Enrol now and be the change you wish to see in the world! What Will You Learn? After completing this Counselling and Psychotherapy Training, you will be able to: Grasp the fundamentals of counselling, including its history, purpose, and scope. Understand diverse types of counselling and their specific applications. Gain insights into the principles and practices of psychotherapy. Develop skills to build and maintain effective therapeutic relationships. Learn the distinctions and overlaps between counselling and psychotherapy. Explore dynamic psychotherapy and its techniques. Recognise various mental health conditions and their treatment approaches. Delve into the diagnosis and management of mental disorders. Master the art of healing through psychotherapy and its transformative potential. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Counselling and Psychotherapy Training Module 01: Introduction to Counselling 00:22:00 Module 02: Types of Counselling 00:25:00 Module 03: Introduction to Psychotherapy 00:19:00 Module 04: Therapeutic Relationship 00:24:00 Module 05: Counselling and Psychotherapy 00:13:00 Module 06: Dynamic Psychotherapy 00:29:00 Module 07: Mental Health Conditions 00:26:00 Module 08: Mental Disorders 00:38:00 Module 09: Psychotherapy Healing 00:31:00

Level 5 QLS Endorsed Course | CPD & CiQ Accredited | Audio Visual Training | Free PDF Certificate | Lifetime Access

Absenteeism and tardiness aren’t just minor hiccups—they’re the silent killers of productivity. One late arrival here, one missed day there, and suddenly deadlines are slipping and team morale’s taking a nosedive. This Absenteeism and Tardiness Course is designed to help individuals and organisations understand the real impact of poor attendance and late arrivals, and how to manage them with clarity, fairness, and structure. It’s about addressing patterns before they spiral, and learning how to respond with confidence, not confusion. Whether you're a manager trying to steady the ship or an employee aiming to stay ahead, this course offers straight-talking strategies that actually stick. No fluff, no waffle—just clear, actionable insights on expectations, communication, and accountability. Learn how to create a positive culture where people want to show up (on time), and where small changes lead to big improvements. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Absenteeism and Tardiness Module 02: Causes of Absenteeism and Tardiness Module 03: Effects of Absenteeism and Tardiness on the Workplace Module 04: Strategies for Managing Absenteeism and Tardiness Module 05: Measurement and Evaluation of Absenteeism and Tardiness Module 06: Legal and Ethical Considerations Module 07: Proactive Strategies for Prevention Module 08: Technology and Tools Module 09: Building a Culture of Accountability and Well-being Learning Outcomes: Understand the root causes of attendance issues. Assess the workplace impact of absenteeism and tardiness. Develop effective strategies to manage attendance concerns. Apply measurement and evaluation techniques for progress. Navigate legal and ethical considerations with confidence. Implement proactive prevention measures and utilise relevant technology. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? HR professionals seeking to address absenteeism and tardiness issues. Managers and supervisors looking to create a more productive workplace. Business owners aiming to reduce absenteeism's financial burden. Legal professionals interested in workplace compliance and ethics. Anyone involved in employee well-being initiatives. Individuals aiming to enhance their HR skill set. Career path Human Resources Manager Absence Management Specialist Workplace Well-being Coordinator Employment Law Consultant Employee Relations Advisor HR Technology Solutions Analyst Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

The Bloodborne Pathogen Safety Course is a must for anyone looking to work in environments where exposure to harmful pathogens is a risk. This course will equip you with the essential knowledge to safeguard yourself and others against the dangers posed by bloodborne diseases. It focuses on critical aspects such as recognising hazards, understanding safety protocols, and following correct procedures in case of exposure. Whether you work in healthcare, cleaning services, or any other industry where you might encounter these risks, this course ensures you are prepared for the unexpected. Our training is designed to be both informative and straightforward, so you can easily absorb the information at your own pace. With no need for in-person attendance, you can learn the key concepts in your own time, from the comfort of your home or office. We make sure to cover all the vital points, from understanding the different types of pathogens to learning the best ways to handle sharps, reduce contamination risks, and take immediate action in an emergency. Enrol today to build your understanding and awareness – protecting yourself and those around you has never been so straightforward! Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Bloodborne Pathogens Module 02: Regulatory Standards and Guidelines Module 03: Prevention and Control Measures Module 04: Exposure Incident Response Module 05: Risk Assessment and Management Module 06: Vaccination Programs Module 07: Workplace Policies and Procedures Learning Outcomes: Grasp essential bloodborne pathogen knowledge. Understand and adhere to regulatory standards. Implement effective prevention and control strategies. Respond proficiently to exposure incidents. Evaluate and manage risks in various settings. Comprehend the significance of vaccination programs. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Healthcare professionals First responders Infection control personnel Safety officers Public health advocates Those seeking a career in infection control Career path Infection Control Nurse Occupational Health Specialist Public Health Officer Emergency Medical Technician Safety Compliance Officer Laboratory Technician Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Overview This Learning Support Assistant (LSA) course will unlock your full potential and will show you how to excel in a career in Learning Support Assistant (LSA). So upskill now and reach your full potential. Everything you need to get started in Learning Support Assistant (LSA) is available in this course. Learning and progressing are the hallmarks of personal development. This Learning Support Assistant (LSA) will quickly teach you the must-have skills needed to start in the relevant industry. In This Mental Health Course, You Will: Learn strategies to boost your workplace efficiency. Hone your Mental Health skills to help you advance your career. Acquire a comprehensive understanding of various Mental Health topics and tips from industry experts. Learn in-demand Mental Health skills that are in high demand among UK employers, which will help you to kickstart your career. This Learning Support Assistant (LSA) course covers everything you must know to stand against the tough competition in the Learning Support Assistant (LSA) field.  The future is truly yours to seize with this Learning Support Assistant (LSA). Enrol today and complete the course to achieve a Learning Support Assistant (LSA) certificate that can change your professional career forever. Additional Perks of Buying a Course From Institute of Mental Health Study online - whenever and wherever you want. One-to-one support from a dedicated tutor throughout your course. Certificate immediately upon course completion 100% Money back guarantee Exclusive discounts on your next course purchase from Institute of Mental Health Enrolling in the Learning Support Assistant (LSA) course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now. Process of Evaluation After studying the Learning Support Assistant (LSA) course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate.  Certificate of Achievement Upon successfully completing the Learning Support Assistant (LSA) course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99. Who Is This Course for? This Learning Support Assistant (LSA) is suitable for anyone aspiring to start a career in Learning Support Assistant (LSA); even if you are new to this and have no prior knowledge on Learning Support Assistant (LSA), this course is going to be very easy for you to understand.  And if you are already working in the Learning Support Assistant (LSA) field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  Taking this Learning Support Assistant (LSA) course is a win-win for you in all aspects.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements This Learning Support Assistant (LSA) course has no prerequisite.  You don't need any educational qualification or experience to enrol in the Learning Support Assistant (LSA) course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Learning Support Assistant (LSA) course. Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills. Course Curriculum Module-01: The Roles of a Learning Support Assistant (LSA) The Roles of a Learning Support Assistant (LSA) 00:26:00 Module-02: Working with Children in a School Working with Children in a School 00:18:00 Module-03: Assessing Students Assessing Students 00:12:00 Module-04: Skills of a Learning Support Assistant Skills of a Learning Support Assistant 00:23:00 Module-05: Providing for All Children Providing for All Children 00:28:00 Module-06: Safeguarding and Wellbeing of Children and Young People Safeguarding and Wellbeing of Children and Young People 00:22:00 Module-07: Dealing with Emergencies Dealing with Emergencies 00:21:00 Module-08: Special Educational Needs (SEN) Special Educational Needs (SEN) 00:38:00 Module-09: Professional Development Professional Development 00:24:00 Module-10: Time and Stress Management Time and Stress Management 00:21:00

Your feet are the foundation of your body, and keeping them healthy is essential for your overall well-being. Foot health practitioners (FHPs) are vital in preventing and treating foot problems, ranging from minor nuisances to severe medical conditions. Foot health practitioners (FHPs) play a vital role in people's lives, helping them to maintain healthy feet and walk pain-free. With an ageing population and increasing levels of obesity, the demand for Foot health practitioners (FHPs) is rising. The UK foot health industry is worth an estimated £200 million, and over 10,000 FHPs are working in the UK today. Foot health practitioners (FHPs) can work in a variety of settings, including private clinics, NHS hospitals, and care homes. They may also choose to set up their practice. If you are interested in a career in foot health, there are a number of different courses available. The most common credential is the Level 3 Diploma in Foot Health Care. This Foot Health Practitioners (FHPs) course covers all aspects of foot health, including anatomy, physiology, pathology, and treatment. Foot Health Practitioners (FHPs) play an important role in helping people to maintain their mobility and independence. They also play a vital role in preventing foot problems from developing into more serious conditions. You Will Learn Following Things: Demonstrate a comprehensive knowledge of the anatomy and physiology of the foot. Identify and diagnose common foot conditions. Select and apply appropriate treatments for common foot conditions. Provide advice on foot care and footwear. Provide specialist care for high-risk patients. This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Foot Health Practitioner. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-to-one support from a dedicated tutor throughout your course. Study online - whenever and wherever you want. Instant Digital/ PDF certificate 100% money back guarantee 12 months access Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement After completing the Foot Health Practitioner course, you will receive your CPD-accredited Digital/PDF Certificate for £5.99. To get the hardcopy certificate for £12.99, you must also pay the shipping charge of just £3.99 (UK) and £10.99 (International). Who Is This Course for? The Foot Health Practitioners (FHPs) course is ideal for anyone who is interested in a rewarding career in healthcare. The course is suitable for both beginners and experienced learners. If you are passionate about helping others and have a keen interest in foot health, then this Foot Health Practitioners (FHPs) course could be the perfect choice for you. Requirements There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the Foot Health Practitioner course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path Foot health practitioner: £22,000 to £35,000 per year Podiatrist: £25,000 to £40,000 per year Chiropodist: £22,000 to £35,000 per year Nail technician: £18,000 to £25,000 per year Reflexologist: £16,000 to £23,000 per year Diabetic foot care specialist: £25,000 to £40,000 per year Sports podiatrist: £25,000 to £40,000 per year Course Curriculum Foot Health Practitioner Module 01: A Comprehensive Introduction to FHP 00:18:00 Module 02: Anatomy and Physiology of Foot 00:35:00 Module 03: Systems in the Foot 00:35:00 Module 04: Foot Dermatology 00:29:00 Module 05: Examination and Diagnosis in Clinical Management 00:33:00 Module 06: Podiatry Equipment and Instrument 00:59:00 Module 07: Foot Disorders 00:36:00 Module 08: Treating Foot Disorders 00:40:00 Module 09: Diseases of the Nail and Their Treatment 00:44:00 Module 10: Management of High-Risk Patients 00:25:00 Module 11: Diabetic Foot 00:40:00 Module 12: Pedicure 00:29:00 Module 13: Reflexology 00:35:00 Assignment Assignment - Foot Health Practitioner 00:00:00

Register on the Hotel Cleaner today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get an e-certificate as proof of your course completion. The Hotel Cleaner is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Hotel Cleaner Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Hotel Cleaner, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16.  Course Content Module 01: An Introduction to the Cleaning Job An Introduction to the Cleaning Job 00:17:00 Module 02: The Diversity of Cleaning Jobs The Diversity of Cleaning Jobs 00:24:00 Module 03: Cleaning Equipment, Products and Clothing Cleaning Equipment, Products and Clothing 00:22:00 Module 04: Cleaning the Bedroom and Livingroom Cleaning The Bedroom And Livingroom 00:25:00 Module 05: Cleaning Walls Cleaning Walls 00:22:00 Module 06: Food Kitchen and Commercial Kitchen Cleaning Food Kitchen and Commercial Kitchen Cleaning 00:21:00 Module 07: Commercial Oven Cleaning Process Commercial Oven Cleaning Process 00:21:00 Module 08: Bathrooms and Toilets Bathrooms and Toilets 00:20:00 Module 09: Cleaning External Surfaces and Areas Cleaning External Surfaces and Areas 00:18:00 Module 10: Chemical Safety, Keyholding and Alarm Codes for Cleaners Chemical Safety, Keyholding and Alarm Codes for Cleaners 00:19:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Description  Would You Like To Achieve Anything 10x Faster? Learn How The Worlds Top Achievers Think And Behave So They Can Accomplish Massive Goals In the Fastest Amount Of Time. Welcome to the science of Goal Setting & Goal Achievement! I had the privilege of learning and talking to the worlds top achievers and I was fortunate to learn from them. In this course, you'll learn these goal setting and goal achievement secrets. This is what you'll learn: How to Achieve Your Goals 10x Faster The 7 Secrets Of the Worlds Top Achievers How To Master your Time To Achieve More With Less Effort - Time Management Secrets How To Find Purpose & Motivation In Your Goals & Life How To Learn Anything 10x Faster How To Create Momentum So You Achieve Your Goals In the Fastest Amount Of Time How To Solve Any Problems That Prevent You From Achieving Your Goals How To Deal With Obstacles That May Come Up Go ahead, enroll in this course now. The science of goal setting and goal achievement will transform your life. If you want to achieve all of your goals faster than ever and learn the secrets of goal setting and goal achievement, then you can try this course risk free with the 30-day money back guarantee! What you'll learn How to Achieve Anything 10x Faster The 7 Secrets Of the Worlds Top Achievers How To Master your Time To Achieve More With Less Effort How To Find Purpose & Motivation In Your Goals & amp; Life How To Learn Anything 10x Faster How To Create Momentum So You Achieve Anything In the Fastest Amount Of Time How To Solve Any Problems That Prevent You From Achieving How To Deal With Obstacles That May Come Up Requirements A willingness to set goals and apply the world's best achievement techniques Who is the target audience ? People who would like to achieve 10x more in less time People who would like to learn the mindset and techniques of the worlds top achievers People who would like to set goals and achieve them faster than ever People who want to become a top achiever People who want to have more time to do what they love Goal Setting & Achievement: Achieve Your Goals 10x Faster Welcome + What You Will Learn 00:04:00 The 7 Secrets Of Top Achievers Discover Uncover Their Secrets 00:13:00 How To Achieve Anything 10x Faster: Save Time, Money & Energy 00:18:00 How To Master Your Time: 10x Productivity & Have More Time To Do What You Love 00:17:00 How To Find Purpose In Your Goals & In Life 00:12:00 How To Learn Anything 10x Faster 00:13:00 How To Create Momentum To Achieve Anything In The Shortest Amount Of Time 00:11:00 How To Solve Any Problems That May Prevent You From Achieving What You 00:07:00 How To Deal With Obstacles When They Appear 00:08:00

Overview Learn to have confidence in your skills and abilities and be able to change your career path and job role instantly. This course has been designed to coach professionals on how to efficiently organise a career change and market themselves successfully in any business sector. The Diploma in Becoming Career Smart course has been carefully compiled with the assistance of industry experts and will coach you how to present your life experiences and practical knowledge to prospective employers. You will come to understand what 'success' means to you in terms of a job, and how you can ensure that your best qualities are seen and appreciated by others. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Diploma in Becoming Career Smart. It is available to all students, of all academic backgrounds. Requirements Our Diploma in Becoming Career Smart is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 2 sections • 11 lectures • 01:34:00 total length •Module 01: Understanding the Talk: 00:10:00 •Module 02: Getting Prepared to Make the Call: 00:07:00 •Module 03: Creative Openings: 00:07:00 •Module 04: Making Your Pitch: 00:10:00 •Module 05: Handling Objections: 00:09:00 •Module 06: Sealing the Deal: 00:10:00 •Module 07: Following Up: 00:13:00 •Module 08: Setting Goals: 00:09:00 •Module 09: Managing Your Data: 00:09:00 •Module 10: Using a Prospect Board: 00:10:00 •Assignment - Diploma in Becoming Career Smart: 00:00:00

Duration 1 Days 6 CPD hours This course is intended for This course is intended for individuals who desire to become more skilled at handling difficult customers. Overview Upon successful completion of this course, students will be able to deal with difficult customers in a way that increases productivity and customer service, and decreases unhappy customers. In this course, students will gain a valuable skill set to deal with difficult customers in various situations. 1 - GETTING STARTED Housekeeping Items Pre-Assignment Review Workshop Objectives The Parking Lot Action Plan 2 - THE RIGHT ATTITUDE STARTS WITH YOU Be Grateful Keep Your Body Healthy Focus on Positive Thoughts Invoke Inner Peace Case Study 3 - INTERNAL STRESS MANAGEMENT Irritability Unhappiness with Your Job Feeling Underappreciated Not Well-Rested Case Study 4 - EXTERNAL STRESS MANAGEMENT Office Furniture Not Ergonomically Sound High Noise Volume in the Office Rift with Co-Workers Demanding Supervisor Case Study 5 - TRANSACTIONAL ANALYSIS What is Transactional Analysis? Parent Adult Child Case Study 6 - WHY ARE SOME CUSTOMERS DIFFICULT? They Have Truly Had a Bad Experience and Want to Vent They Have Truly Had a Bad Experience and Want Someone to be Held Accountable They Have Truly Had a Bad Experience and Want Resolution They Are Generally Unhappy Case Study 7 - DEALING WITH THE CUSTOMER OVER THE PHONE Listen to the Customer?s Complaint Build Rapport Do Not Respond with Negative Words or Emotion Offer a Verbal Solution to Customer Case Study 8 - DEALING WITH THE CUSTOMER IN PERSON Listen to the Customer?s Complaint Build Rapport Responding with Positive Words and Body Language Besides Words, What to Look For? Case Study 9 - SENSITIVITY IN DEALING WITH CUSTOMERS Who are Angry Who Are Rude With Different Cultural Values Who Cannot Be Satisfied Case Study 10 - SCENARIOS OF DEALING WITH A DIFFICULT CUSTOMER Angry Customer Rude Customer Culturally Diverse Customer Impossible to Please Customer Case Study 11 - CUSTOMER ONCE YOU HAVE ADDRESSED THEIR COMPLAINT Call the Customer Send the Customer an Email Mail the Customer a Small Token Handwritten or Typed Letter Case Study 12 - WRAPPING UP Words From The Wise Review Of The Parking Lot Lessons Learned Recommended Reading Completion Of Action Plans And Evaluations