22256 Courses

Any team member with Customer interaction (including internal) are the 'Ambassadors' of the company/organisation. If they project positive professionalism - they win others' confidence. If they appear or sound like they are in any way indifferent or unprofessional - they will cost sales and lose clients/customers. With this 2 day Training course, that will be tailored to your company/organisation, each person attending will upgrade their professional standards in people skills, telephone manner and email etiquette. No training in this area may well be a false economy as there is a much greater risk of disenfranchised customers and team members - and probably increases your competitors to win business at your expense. Professional customer care is all too frequently regarded as a token issue in most induction sessions for employees. Surprisingly it is very rarely considered as a key priority, despite being essential for ensuring customer commitment is secure and supplier/partnerships are robust. Excellent customer care is paramount in our ever increasingly competitive market and making customers feel valued and looked after is often a differentiator. This 2-day course will help you understand your customers and the vital importance of customer care in any organisation. You will gain the tools and techniques to apply your learning directly back into the workplace and deliver excellent customer care. Course Syllabus The syllabus of the Professional Customer Care course is comprised of four modules, covering the following: Module One What is Excellent Customer Care? Internal versus external customers Why customer care is important Meeting customer expectations Module Two Making a Personal Difference How do you measure customer care? Making a difference Taking ownership Positive mental attitude Displaying professionalism both face-to-face and over the telephone Using positive language Module Three Gathering Information and Offering Solutions Asking the right questions Active listening skills Summarising and clarifying skills Module Four Dealing with Difficult Situations How to give a 'service' no Demonstrating empathy Assertiveness techniques Handling a complaint Problem solving Saying 'sorry' Making realistic promises and keeping them Real Play Scenarios with a Professional Actor (Optional Extra) This programme benefits significantly from our innovative training feature: Real Play. Using a professional actor who performs role plays as different customer characters in carefully devised situations, the delegates have the opportunity to 'pause' the role play to coach and control their character to improve their skill sets and practice the theory delivered. These scenarios can deal with difficult situations and enacting options to ensure good customer relations are intact. The outcome of the scenario is the responsibility of the delegates, not the trainer and actor. The actor will remain in character throughout the de-brief in order to bring to life the impact and possible next steps. Objectives By the end of the course participants will be able to Adopt a professional telephone manner Communicate assertively by taking control and directing the conversation Deliver information positively by offering options and alternatives Develop a range of versatile behaviours to use when dealing with difficult situations by: Listening actively Using empathy Gathering relevant information through effective questioning Finding solutions to concerns/problems quickly and efficiently Speaking positively and assertively What Is The Benefit? For individuals this course will increase confidence and ability to deal with customers in all situations, which will in turn create customer loyalty and raise their profile. For an employer, ensuring that all customer facing employees are demonstrating excellent customer care instils confidence in the customers and promotes a positive image of the company. In-House Courses Every single team member or employee that has a role which involves engaging with a customer, client and/or a key partner/supplier has a responsibility for projecting a positive image of the organisation which they represent. That may sound obvious, but how many hundreds of experiences have you had as a customer where you were treated with indifference and a distinct lack of professionalism by the receptionist, the retail assistant, the tele-agent, the delivery person, the credit controller or the departmental manager of the operation that you were dealing with? Far too many to count? This is because professional customer care is regarded as a token issue in most induction sessions for employees - and it is very rarely considered as a key priority to ensure customer commitment is secure and supplier/partnerships are robust. Yet the hugely expensive churn in customer/client commitments and staff is enormously expensive and immensely disruptive to any organisation. The Importance of Customers and Clients Every client/customer engaging person needs to recognise that it is ultimately the client or customer that pays their wages. If they gain a basic understanding of the clients' motivations and behaviours, coupled with some core skills in how to care for them, they will attain the status of 'professional'. This will very quickly translate into increased revenues, retained loyalty, high commitment and far greater security for all parties. The foundation has to be based on the authentic commitment to both the customer and also to the organisation they work for. Disenfranchisement readily curdles into sloppy behaviours cloaked in unprofessional attitudes and demeanours; plenty there to repel the most loyal of customers. If your company or organisation relies on repeat business and retaining the confidence and commitment of your clients, then all of your team members - perhaps including managers who set the example and have the biggest influence on the where the needle points to in relation to professionalism - need to be trained on the core basics of professional customer care. Customer Care Programmes from Dickson Training Ltd We are delighted to boast about the many successes we have had in providing effective and long lasting improvements for many clients, where awards have been won and, more importantly, talent has been retained because their clients and customers keep on coming back. Professional customer care extends to suppliers and partners that you value and need to get the best service and rates from, as well as any 'internal clients' such as other departments where you need to rely on their support and collaboration in order to achieve your goals. It is amazing what effective professional customer care training can do for any organisation. Without it your organisation may be vulnerable, with it you are much more likely to see increased performances and much greater security and growth. Scheduled Courses Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.

Duration 2 Days 12 CPD hours This course is intended for Solutions architects, Software engineers, Operations leads, and IT project managers. Overview Recognize the common business and technical drivers for migrating to the cloud Summarize the three phases of a migration and associated objectives, tasks, and stakeholders for each Describe AWS architecture, tools, and migration best practices Distinguish between the various cloud migration strategies and when each is most appropriate Determine an organization?s application migration readiness Discover a portfolio and gather data necessary for migration Plan and design an application migration strategy Perform and validate application migration to the cloud Optimize applications and operations after migrating to the cloud This course is for individuals who seek an understanding of how to plan and migrate existing workloads to the AWS Cloud. You will learn about various cloud migration strategies and how to apply each step of the migration process, including portfolio discovery, application migration planning and design, conducting a migration, and post-migration validation and application optimization. Hands-on labs reinforce learning, and each lab is designed to provide you with the understanding and foundation necessary to complete migration tasks in your organization. Prerequisites We recommend that attendees of this course have: Familiarity with enterprise IT infrastructure (hardware and software) Completed the AWS Technical Essentials or Architecting on AWS training 1 - What Is a Cloud Migration? Summarize the drivers and desired outcomes of a cloud migration Identify the elements of a successful migration journey Describe the three-phase AWS migration process 2 - Assessing Migration Readiness Summarize the activities and goals of the assess phase Evaluate tools for assessing your organization?s cloud readiness Describe Migration Readiness Assessments (MRAs) and their importance 3 - Preparing for a Migration and Understanding Related Workstreams Summarize the mobilize phase of the process Discuss the eight unique migration-related workstreams 4 - Discovering Landing Zones and Their Benefits Explain the function of a landing zone Discuss best practices for creating a custom landing zone Describe how you would use AWS Control Tower to create a landing zone 5 - Building a Landing Zone Summarize the process of building a landing zone Determine the best multi-account structure, governance policies, and connectivity plan for a landing zone 6 - Discovering the Portfolio and Understanding Migration Strategies Explain the activities of the detailed portfolio discovery workstream Describe how to assess an application?s migration readiness Summarize the seven migration strategies 7 - Understanding and Choosing Portfolio Discovery Tools Summarize the various discovery tools available Distinguish which tools are best to use based on scenario 8 - Planning and Designing a Migration Describe the planning and design process Summarize how to set up a migration factory Choose and finalize an application migration strategy 9 - Performing the Migration to AWS Explain the server migration process Discuss the various migration automation and governance tools available Evaluate server migration tools for compatibility with your environment 10 - Understanding Database and Data Migration Services Summarize the significance of database and data migration Discuss the various data migration tools available 11 - Understanding Additional Migration Support Options Discuss additional migration support options Summarize AWS Managed Services and AWS Marketplace Describe SAP on AWS and services offered for Windows 12 - Integrating, Validating, and Cutting Over Applications Discuss the process and benefits of integrating, validating, and cutting over applications 13 - Modernizing and Optimizing an Application Migration Identify post-migration opportunities for modernization and optimization Understand cost and security optimization processes Explore tools available to support these processes 14 - Understanding Operations Tools, Integration Testing, and Automation Summarize operations in the cloud Discuss four functions of operations and their domains Review operations automation and relevant support tools 15 - Migration Best Practices Course review and key takeaways Summarize and reinforce AWS best practices for migrating Additional course details: Nexus Humans Migrating to AWS training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Migrating to AWS course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for This course is intended for individuals who need to manage instances of Salesforce Sales Cloud©. Target students have Sales Cloud user skills and are often existing Sales, Administrative, or Operations support employees, IT employees who are given the additional responsibilities of Salesforce.com© system administration, or external consultants who have been engaged to provide administrative support for an organization.This course can also be an important component of preparing for the Salesforce Certified Administrator exam for students who are seeking the Salesforce Certified Administrator certification. Overview In this course, students will perform the basic skills required of a typical Salesforce system administrator.Students will:- Describe basic concepts related to Salesforce administration.- Set up an organization.- Manage user accounts.- Implement security controls.- Configure the Salesforce Classic user interface.- Support the Lightning Experience user interface.- Customize pages.- Manage Opportunities.- Implement additional Opportunity features.- Implement data validation and workflows.- Manage Leads.- Manage Accounts.- Manage Contacts.- Manage Campaigns.- Manage Cases.- Manage custom objects.- Manage data.- Configure views, reports, and dashboards.- Integrate and extend Salesforce. In this course, students will identify information about the five native business processes every company can manage using Salesforce, regardless of the License Edition. Students will also gain insight into each of the functional groups of users (Inside Sales, Outside Sales, Marketing, Customer Support, and Management), and they will establish patterns of critical thinking that can help them to ensure that they are indeed taking the right approach and providing the necessary support for each request they receive. Introduction to Salesforce Administration The Salesforce Data Model SMART Administration Principles Setting Up an Organization Manage the Company Profile Configure Organizational Settings Managing User Accounts Create User Accounts Manage Users Implementing Security Controls Salesforce Security Essentials Configure Profiles Establish Organization-Wide Sharing Defaults Configure Roles Create Sharing Rules Perform a Health Check Configuring the Salesforce Classic User Interface Configure User Interface Settings Customize the Home Page in Salesforce Classic Configure Search in Salesforce Classic Supporting the Lightning Experience User Interface Implement Lightning Experience Customize Lightning Experience Home Pages Customizing Pages Create Page Layouts in Salesforce Classic Customize Record Pages in Lightning Experience Introduction to Opportunity Management Opportunity Management Essentials Design and Implement Opportunity Fields Design and Implement Opportunity Stages Design and Implement Opportunity Contact Roles Design and Create Opportunity Record Types Implementing Additional Opportunity Features Implement and Maintain Opportunity Products and Price Books Implement the Similar Opportunities Function Implement Opportunity Teams Create a Big Deal Alert Implementing Data Validation and Workflows Create and Test Validation Rules Create and Test Workflows Managing Leads Lead Management Essentials Design and Implement Lead Fields Design and Implement Custom Lead Sources Design and Implement Web-to-Lead Forms Design and Implement Lead Assignment Rules Managing Accounts Design an Account Management Model Implement an Account Management Model Managing Contacts Design a Contact Management Strategy Implement a Contact Management Strategy Managing Campaigns Prepare for Campaign Management Administer a Campaign Management Strategy Managing Cases Case Management Essentials Design and Implement Case Fields Design and Implement Case Origins Automate Case Management Providing Apps and Custom Objects Supply Apps in Salesforce Classic Supply Apps in Lightning Experience Managing Data Data Management Essentials Import and Update Data Back Up and Restore Data Configuring Views, Reports, and Dashboards Create Views Create and Manage Reports Create and Manage Dashboards Integrating and Extending Salesforce Integrate Salesforce and Outlook Implement Salesforce1 Implement SalesforceA Additional course details: Nexus Humans Salesforce.com - Sales Cloud Administration Essentials training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Salesforce.com - Sales Cloud Administration Essentials course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

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In this webinar, we will explore the powerful features and benefits of Cademy - the UK's largest education directory, and the all-in-one platform for hosting education services in-person and online.

Duration 4 Days 24 CPD hours This course is intended for This course is intended for the person who has responsibility for daily system operations. Overview Send, display, and respond to messages Use the online help and reference materials Monitor and control job queues, active jobs, and output queues Create and change user profiles Use authorization lists and group profiles Start and stop Power Systems with IBM i Manage system devices, user display stations, and printers Save and restore objects and libraries Monitor job and history logs Diagnose a system problem Order, receive, and install PTFs This course enables a new system operator to develop basic to intermediate level skills needed for day-to-day operations of the Power System with IBM i Power Systems and IBM i concepts and overview . Reference material and support . Overview of 5250 emulation and help . Overview of System i Navigator . Overview of IBM Navigator for i . Messaging concepts . Messaging with 5250 emulation . Messaging with System i Navigator . Messaging with IBM Navigator for i . CL command concepts . CL commands with 5250 emulation . Concepts: Object, library, and the IFS . Object management with 5250 emulation . Object management with System i Navigator . Object management with IBM Navigator for i . Introduction to work management . Work management with 5250 emulation . Job control with 5250 emulation . Job control with System i Navigator . Job control with IBM Navigator for i . Print concepts . Print control with 5250 emulation . Print control with System i Navigator . Print control with IBM Navigator for i . Starting and stopping the system . System security concepts . System security with 5250 emulation . System security with System i Navigator . System security with IBM Navigator for i . System configuration overview . Configuration with 5250 emulation . Configuration with System i Navigator . Configuration with IBM Navigator for i . Save concepts . Save with 5250 emulation . Save with System i Navigator . Save with IBM Navigator for i . Restore concepts and overview . Problem determination with 5250 emulation . Problem determination with System i Navigator . Overview of the PTF process . PTFs with 5250 Emulation . Class summary . Additional course details: Nexus Humans AS24 IBM System Operator Workshop for IBM i training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the AS24 IBM System Operator Workshop for IBM i course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for This course is geared for Python-experienced attendees who wish to be equipped with the skills you need to use pandas to ensure the veracity of your data, visualize it for effective decision-making, and reliably reproduce analyses across multiple datasets. Overview Working in a hands-on learning environment, guided by our expert team, attendees will learn to: Understand how data analysts and scientists gather and analyze data Perform data analysis and data wrangling using Python Combine, group, and aggregate data from multiple sources Create data visualizations with pandas, matplotlib, and seaborn Apply machine learning (ML) algorithms to identify patterns and make predictions Use Python data science libraries to analyze real-world datasets Use pandas to solve common data representation and analysis problems Build Python scripts, modules, and packages for reusable analysis code Perform efficient data analysis and manipulation tasks using pandas Apply pandas to different real-world domains with the help of step-by-step demonstrations Get accustomed to using pandas as an effective data exploration tool. Data analysis has become a necessary skill in a variety of domains where knowing how to work with data and extract insights can generate significant value. Geared for data team members with incoming Python scripting experience, Hands-On Data Analysis with Pandas will show you how to analyze your data, get started with machine learning, and work effectively with Python libraries often used for data science, such as pandas, NumPy, matplotlib, seaborn, and scikit-learn. Using real-world datasets, you will learn how to use the powerful pandas library to perform data wrangling to reshape, clean, and aggregate your data. Then, you will be able to conduct exploratory data analysis by calculating summary statistics and visualizing the data to find patterns. In the concluding lessons, you will explore some applications of anomaly detection, regression, clustering, and classification using scikit-learn to make predictions based on past data. Students will leave the course armed with the skills required to use pandas to ensure the veracity of their data, visualize it for effective decision-making, and reliably reproduce analyses across multiple datasets. Introduction to Data Analysis Fundamentals of data analysis Statistical foundations Setting up a virtual environment Working with Pandas DataFrames Pandas data structures Bringing data into a pandas DataFrame Inspecting a DataFrame object Grabbing subsets of the data Adding and removing data Data Wrangling with Pandas What is data wrangling? Collecting temperature data Cleaning up the data Restructuring the data Handling duplicate, missing, or invalid data Aggregating Pandas DataFrames Database-style operations on DataFrames DataFrame operations Aggregations with pandas and numpy Time series Visualizing Data with Pandas and Matplotlib An introduction to matplotlib Plotting with pandas The pandas.plotting subpackage Plotting with Seaborn and Customization Techniques Utilizing seaborn for advanced plotting Formatting Customizing visualizations Financial Analysis - Bitcoin and the Stock Market Building a Python package Data extraction with pandas Exploratory data analysis Technical analysis of financial instruments Modeling performance Rule-Based Anomaly Detection Simulating login attempts Exploratory data analysis Rule-based anomaly detection Getting Started with Machine Learning in Python Learning the lingo Exploratory data analysis Preprocessing data Clustering Regression Classification Making Better Predictions - Optimizing Models Hyperparameter tuning with grid search Feature engineering Ensemble methods Inspecting classification prediction confidence Addressing class imbalance Regularization Machine Learning Anomaly Detection Exploring the data Unsupervised methods Supervised methods Online learning The Road Ahead Data resources Practicing working with data Python practice

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Overview This comprehensive course on Arabic Tayseer - Learn the Basics of Arabic Alphabet will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Arabic Tayseer - Learn the Basics of Arabic Alphabet  comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Arabic Tayseer - Learn the Basics of Arabic Alphabet. It is available to all students, of all academic backgrounds. Requirements Our Arabic Tayseer - Learn the Basics of Arabic Alphabet is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 1 sections • 32 lectures • 03:59:00 total length •About this course: 00:01:00 •Lesson 01: 00:04:00 •Lesson 02: 00:10:00 •Lesson 03: 00:09:00 •Lesson 04: 00:01:00 •Lesson 05: 00:05:00 •Lesson 06: 00:05:00 •Lesson 07: 00:07:00 •Lesson 08: 00:04:00 •Lesson 09: 00:05:00 •Lesson 10: 00:12:00 •Lesson 11: 00:02:00 •Lesson 12: 00:07:00 •Lesson 13: 00:12:00 •Lesson 14: 00:06:00 •Lesson 15: 00:06:00 •Lesson 16: 00:09:00 •Lesson 17: 00:05:00 •Lesson 18: 00:04:00 •Lesson 19: 00:08:00 •Lesson 20: 00:07:00 •Lesson 21: 00:07:00 •Lesson 22: 00:05:00 •Lesson 23: 00:14:00 •Lesson 24: 00:11:00 •Lesson 25: 00:07:00 •Lesson 26: 00:10:00 •Lesson 27: 00:03:00 •Lesson 28: 00:09:00 •Lesson 29: 00:05:00 •Lesson 30: 00:16:00 •Lesson 31: 00:23:00

Overview This comprehensive course on Read and Write Arabic Course will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Read and Write Arabic Course comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Read and Write Arabic Course. It is available to all students, of all academic backgrounds. Requirements Our Read and Write Arabic Course is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 3 sections • 27 lectures • 03:13:00 total length •Introduction to the course: 00:01:00 •introduction: 00:01:00 •Arabic alphabet sounds: 00:03:00 •Letters Ø£ ب ت Ø«: 00:04:00 •Letters ج Ø­ Ø®: 00:03:00 •Letters د Ø° ر ز: 00:04:00 •Letters س Ø´ ص ض: 00:07:00 •Letters Ø· ظ ع غ: 00:05:00 •Letters ف ق ك: 00:03:00 •Letters ك ل م ن ه و ي: 00:05:00 •changing shapes of Arabic Alphabet: 00:05:00 •Alif and Hamza: 00:04:00 •Distinguish between Letters: 01:18:00 •All Arabic Vowels: 00:10:00 •Arabic short vowels: 00:03:00 •Arabic Long vowels: 00:05:00 •Practice Sound the Vowels: 00:04:00 •Sukoon: 00:03:00 •Tanween: 00:02:00 •Shaddah with Short Vowels and Tanween: 00:04:00 •Practice Shaddah: 00:05:00 •Reading Practice: 00:10:00 •introduction: 00:01:00 •The Difference between Taa and Haa: 00:09:00 •Letters Pronounced but Not Written: 00:04:00 •letters written but not pronounced: 00:04:00 •The Sun and Moon Letters: 00:06:00