21922 Courses

Machine learning isn’t just for self-driving cars and game-playing robots—it’s also helping identify whether someone’s wearing a mask or not. This course takes you through the full project lifecycle of building a Covid Mask Detector, using one of the most relevant applications of computer vision in recent years. Whether you're a data enthusiast or a coding hobbyist, you’ll enjoy diving into this machine learning challenge with a purpose that’s easy to relate to and timely. With clear, structured guidance, you'll explore how to prepare image data, train a neural network, and apply detection techniques—all from the comfort of your own screen. The content is delivered with clarity and a dash of wit, making the learning journey not just informative, but surprisingly enjoyable. You’ll walk away with confidence in building a full machine learning project, specifically tailored for image classification, and yes—taught in plain, human English (no jargon jungle here). Whether you're brushing up your Python skills or simply curious how AI spots face masks, this course offers an insightful experience in smart automation, delivered with a professional tone and just enough character to keep you grinning as you code. Learning Outcomes: Develop a Covid mask detector using machine learning. Master OpenCV, a popular computer vision library. Build models with TensorFlow. Design and build the app, upload files, and deploy it on AWS. Gain valuable experience in machine learning app development. The Hands-on Machine Learning Project - Covid Mask Detector course is designed to provide you with the skills and knowledge needed to develop a mask detector using deep learning. In this course, you'll learn how to master OpenCV, an open-source computer vision library used for image processing and face detection. You'll also learn how to build and train a deep learning model using Tensorflow, a popular machine learning framework. The course is perfect for aspiring data scientists, machine learning engineers, and developers who want to make a positive impact on society by contributing to public health and safety efforts. By the end of this course, you'll have a deep understanding of how to develop a mask detector app that can be used to detect whether individuals are wearing masks in public spaces. You'll be able to master OpenCV and use it to preprocess and detect faces in images. You'll also learn how to build and train a deep learning model using TensorFlow and how to deploy your mask detector app on AWS. This course provides a unique opportunity for individuals to gain real-world experience in developing cutting-edge technology that can make a positive impact on society. Hands on Machine Learning Project - Covid Mask Detector Course Curriculum Section 01: Introduction Introduction to Course Section 02: Mastering OpenCV Getting System Ready Read and Write Images Resize and Crop Working with Shapes Working with Text Section 03: Pre-Requisite for Face Detection Pre-Requisite for Face Detection Detect the Face Section 04: Deep Learning with Tensorflow Introduction to Deep Learning with Tensorflow Model Building Training the Mask Detector Saving the Best Model Basic Front End Design of App File Upload Interface for App App Prep App Build and Testing AWS Deployment AWS Deployment Continued How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of __ GBP. £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring data scientists. Machine learning engineers. Developers interested in machine learning app development. Anyone interested in developing technology to fight the pandemic. Professionals looking to upskill in the latest technology. Career path Data Scientist: £40,000 to £80,000 per year. Machine Learning Engineer: £55,000 to £90,000 per year. Artificial Intelligence Developer: £40,000 to £80,000 per year. Computer Vision Engineer: £40,000 to £80,000 per year. Deep Learning Engineer: £55,000 to £90,000 per year. Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9.

Create your own unique sunflower greeting cards in this Beginner's Watercolour class. Join me in this step-by-step class to create, draw and paint a 5x7" floral sunflower card!

Is learning to draw or paint on your bucket list? On this short course, learn to draw and paint a floral 5x7 greeting card using watercolour paints. This is a great way to begin your painting journey with step by step video instruction in this self guided virtual class. Class includes: -Drawing a floral composition -Using pen/ink for drawing -Using watercolour paints -Creating a greeting card

Description:  An interview is usually done to know more about someone, especially when you need to hire them. Through interviews, people can analyse their skills and how you will be able to present yourself to others. Since it is an important part of the hiring process, it is advantageous to know how to survive it through learning the right interview skills which this course will provide you. So if you want to succeed in interviews, then this course is meant for you. Who is the course for? First-time applicants seeking for the best and perfect job. Senior applicants who are applying for a career shift, work transfer or higher position jobs. Professionals assigned in hiring and interviewing applicants. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Complete Guide to Job Interview course will help you possess the confidence you needed for an interview. This would be beneficial for professionals who are assigned to interview people like: Businessman Entrepreneur Hiring Officers Human Resource Manager Top Executive. Module 1 : CV & Resume Writing INTRODUCTION 00:15:00 EFFECTIVE RESUME AND COVER LETTER WRITING 00:30:00 THE PURPOSE OF YOUR RESUME 01:00:00 RESUME PRESENTATION IS THE KEY 01:00:00 WOW THE EMPLOYER 01:00:00 ELEMENTS OF A RESUME THAT WILL IMPRESS 01:00:00 WRITING YOUR OBJECTIVE 01:00:00 WRITING YOUR SUMMARY 01:00:00 WRITING THE SKILLS AND ACCOMPLISHMENTS SECTION 01:00:00 RESUME FORMATTING 01:00:00 WRITING AN ELECTRONIC RESUME 01:00:00 PUT YOUR BEST FOOT FORWARD 00:15:00 YOUR RESUME - A WORK OF ART 01:00:00 WRITING THE HISTORY/ EXPERIENCE SECTION 01:00:00 WRITING YOUR EDUCATION SECTION 01:00:00 WRITING A PROFESSIONAL AFFILIATIONS SECTION 00:15:00 WRITING A PUBLICATIONS and PERSONAL INTERESTS SECTION 01:00:00 WRITING A REFERENCES SECTION 00:30:00 YOUR RESUME - A WORK OF ART 01:00:00 DO NOT PUT IN YOUR RESUME 00:15:00 A VARIETY OF RESUME SAMPLES 00:30:00 THE IMPORTANCE OF WRITING COVER LETTERS 01:00:00 COVER LETTER OUTLINE: HOW TO WRITE A GOOD COVER LETTER 01:00:00 KEY PHRASES TO BE USED IN YOUR COVER LETTER 00:15:00 COVER LETTER SAMPLE 01:00:00 BASIC COVER LETTER TEMPLATE EXAMPLE 00:30:00 CONCLUSION 00:15:00 Module 2 : Interview Skills Importance of Knowing The Tips And Tricks for Interviews 00:15:00 The Different Types of Interviews 01:00:00 Skill Building to Crack Interviews 00:15:00 Tools and Miscellaneous You Need To Have 00:15:00 The Perfect 'Resume' - Significance and Importance 00:30:00 Preparing Properly for an Interview 00:30:00 What Role Does Appearance Play? 00:30:00 Tips To Gear Up - Pre-Interview 00:30:00 Modern Tips By Interview Experts 00:30:00 Module 3 : Interview Tips Interview Tips Part - 01 00:30:00 Interview Tips Part - 02 01:00:00 Interview Tips Part - 03 01:00:00 Interview Tips Part - 04 01:00:00 Module 4 : Getting the Perfect Job How to Prepare for the Interview 01:00:00 Choosing the Perfect Job 01:00:00 Conducting Your Job Search 01:00:00 How to Conduct Yourself in a Job Interview 00:15:00 How to Dress for an Interview 00:30:00 The Importance of Improving Your Skills 01:00:00 Finding Training Resources for Your Perfect Job 00:15:00 Defining the 'Perfect Job' 01:00:00 Evaluating Your Qualifications for the Job 01:00:00 Five Ways to Guarantee Landing the Perfect Job 00:15:00 How Effective are Specialty Employment Agencies and Job Banks? 00:15:00 Getting the Perfect Job and Keeping It 01:00:00 Focus on the Interviewer and Interview 00:15:00 How to Kill Your Chances for Being Hired 01:00:00 How to Know if You're Making the Right Choice 00:15:00 Interview Tips to Help You Land a Perfect Job 01:00:00 Is Getting the Perfect Job Worth the Extra Effort? 00:15:00 Preparing for the Perfect Job 00:15:00 Project Your Own Image 01:00:00 How to Define Your Perfect Job 00:15:00 Is the Perfect Job Fact or Fantasy? 00:15:00 The Best Job Resources 01:00:00 The Importance of Maintaining Professionalism 01:00:00 Things to Consider when Identifying the Perfect Job 01:00:00 Where to Find the Perfect Job 01:00:00 Mock Exam Mock Exam- Complete Guide to Job Interview 00:30:00 Final Exam Final Exam- Complete Guide to Job Interview 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Learn essential techniques for safer recruitment with this course. Understand the best practices for vetting candidates, safeguarding, and ensuring compliance with child protection regulations in the recruitment process.

Overview The cleaning industry in the UK is a thriving sector, with a growing demand for skilled professionals who can ensure the highest standards of cleanliness and hygiene. Whether you're an aspiring cleaner, an entrepreneur seeking to establish a cleaning business, or a seasoned professional looking to advance your career, the "Cleaning Supervisor" course offers a comprehensive pathway to success. With a focus on practical skills, industry knowledge, and effective management techniques, this Cleaning Supervisor course empowers you to navigate the diverse cleaning challenges faced in residential, commercial, and industrial settings. From mastering the art of house cleaning to maintaining pristine office spaces, and from managing staff to delivering exceptional customer service, this Cleaning Supervisor course equips you with the tools to thrive in a competitive market. Join us and unlock a world of opportunities in the dynamic cleaning industry, where attention to detail and a commitment to excellence are the keys to success. In This Mental Health Course, You Will: Learn strategies to boost your workplace efficiency. Hone your Cleaning Supervisor skills to help you advance your career. Acquire a comprehensive understanding of various Cleaning Supervisor topics and tips from industry experts. Learn in-demand Cleaning Supervisor skills that are in high demand among UK employers, which will help you to kickstart your career. This Cleaning Supervisor course covers everything you must know to stand against the tough competition in the Cleaning Supervisor field.  The future is truly yours to seize with this Cleaning Supervisor. Enrol today and complete the course to achieve a Cleaning Supervisor certificate that can change your professional career forever. Additional Perks of Buying a Course From Institute of Mental Health Study online - whenever and wherever you want. One-to-one support from a dedicated tutor throughout your course. Certificate immediately upon course completion 100% Money back guarantee Exclusive discounts on your next course purchase from Institute of Mental Health Enrolling in the Cleaning Supervisor course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now. Process of Evaluation After studying the Cleaning Supervisor course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate.  Certificate of Achievement Upon successfully completing the Cleaning Supervisor course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99. Who Is This Course for? This Cleaning Supervisor is suitable for anyone aspiring to start a career in Cleaning Supervisor; even if you are new to this and have no prior knowledge on Cleaning Supervisor, this course is going to be very easy for you to understand.  And if you are already working in the Cleaning Supervisor field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  Taking this Cleaning Supervisor course is a win-win for you in all aspects.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements This Cleaning Supervisor course has no prerequisite.  You don't need any educational qualification or experience to enrol in the Cleaning Supervisor course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Cleaning Supervisor course. Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills. Course Curriculum Cleaning Supervisor Module 1 The Diversity of Cleaning Jobs 00:26:00 Module 2 Cleaning Equipment, Products and Clothing 00:24:00 Module 3 House Cleaning 00:22:00 Module 4 Food Kitchen and Commercial Kitchen Cleaning 00:23:00 Module 5 Bathrooms and Toilets 00:22:00 Module 6 Office Cleaning 00:19:00 Module 7 Cleaning External Surfaces and Areas 00:18:00 Module 8 Dealing with Non-Routine Waste 00:21:00 Module 9 Chemical Safety, Keyholding and Alarm Codes for Cleaners 00:21:00 Module 10 Starting a Cleaning Business and Planning for it 00:14:00 Module 11 Running the Business with Quality Service 00:22:00 Module 12 Customer Satisfaction 00:23:00 Module 13 Management of Staff 00:22:00 Module 14 Marketing, Advertising and Sales 00:24:00 Module 15 Expansion Management 00:17:00 Module 16 Skills of an Effective Administrator 00:17:00 Module 17 Representing Your Boss and Company 00:36:00 Module 18 Organisational Skills 00:27:00 Module 19 Communication Skills 00:27:00

Cognitive Behavioural Therapy (CBT) is a proven method for improving mental health. This course offers a clear introduction to CBT, making it easy to understand and apply. Many people today face challenges like anxiety and depression, and CBT provides practical tools to help manage these issues. Throughout the course, you will learn the key concepts of CBT and how to use various techniques. Each module builds on the last, guiding you through the process step by step. You will also see how CBT can support personal growth and aid children with autism. By the end of this course, you will feel confident using CBT strategies in your own life or helping others. Whether you're a caregiver or looking to enhance your skills, this course opens doors to valuable knowledge in mental health. Join us and take the first step toward making a positive impact. Become proficient in Cognitive Behavioural Therapy (CBT) - CPD Accredited by grasping all the essential knowledge from our top-quality course step by step. Enrol now to ensure that your Cognitive Behavioural Therapy (CBT) - CPD Accredited mastery is not limited to only conceptual frameworks! This Cognitive Behavioural Therapy (CBT) - CPD Accredited will assist you in standing out from the crowd and being more efficient in your chosen area of expertise. Furthermore, if you require assistance with the Cognitive Behavioural Therapy (CBT) - CPD Accredited, we will provide experts who will support and guide you. So, add this Cognitive Behavioural Therapy (CBT) - CPD Accredited to your cart and boost your personal and career development. In this Cognitive Behavioural Therapy (CBT) - CPD Accredited, you will: Sharpen your skills to help you advance your career. Acquire a comprehensive understanding of various related topics and tips from industry experts. Learn in-demand knowledge and skills in high demand among UK employers, which will help to kickstart your Cognitive Behavioural Therapy (CBT) - CPD Accredited career. Enrolling in the Cognitive Behavioural Therapy (CBT) - CPD Accredited can assist you in getting into your desired career faster than you ever imagined. So, without further ado, start now! Details Perks of Learning with IOMH One-to-one support from a dedicated tutor throughout your course. Study online - whenever and wherever you want. Instant Digital/ PDF certificate 100% money back guarantee 12 months access Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement After completing the Cognitive Behavioural Therapy course, you will receive your CPD-accredited Digital/PDF Certificate for £5.99. To get the hardcopy certificate for £12.99, you must also pay the shipping charge of just £3.99 (UK) and £10.99 (International). Who Is This Course for? This Cognitive Behavioural Therapy is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand.  On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the Cognitive Behavioural Therapy course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Cognitive Behavioural Therapy Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Course Curriculum Module 01: Introduction to CBT Introduction to CBT 00:35:00 Module 02: CBT Theories and Principles CBT Theories and Principles 00:48:00 Module 03: CBT Tools and Strategies CBT Tools and Strategies 00:47:00 Module 04: CBT Process CBT Process 00:48:00 Module 05: CBT for Personal Growth CBT for Personal Growth 00:40:00 Module 06: Overcoming Anxiety and Depression Overcoming Anxiety and Depression 00:58:00 Module 07: CBT for Children with Autism CBT for Children with Autism 00:47:00 Assignment Assignment - Cognitive Behavioural Therapy (CBT) Practitioner Certificate Course 2 weeks, 1 day

Overview The "Child Behaviour Course" provides comprehensive training on autism spectrum disorder and strategies for supporting children with this condition. In the UK, autism affects around 1 in 100 children, highlighting the need for specialized knowledge. This Child Behaviour course equips learners with essential tools to understand the unique challenges and learning needs of autistic individuals, empowering them to make a positive impact. The curriculum covers autism spectrum disorder, associated learning difficulties, diagnostic procedures, cognitive approaches, and practical techniques for engaging with autistic children effectively. Learners gain valuable insights into creating an inclusive and supportive environment for these exceptional individuals. With expert-designed modules, this Child Behaviour course offers a pathway to enhance understanding and skills in working with children on the autism spectrum. Become proficient in Child Behaviour by grasping all the essential knowledge from our top-quality course step by step. Enrol now to ensure that your Child's Behaviour mastery is not limited to only conceptual frameworks! This course will assist you in standing out from the crowd and being more efficient in your chosen area of expertise. Furthermore, if you require assistance with the Child Behaviour course, we will provide experts who will support and guide you. So, add this Child Behaviour course to your cart and boost your personal and career development. In this Child Behaviour course, you will: Sharpen your skills to help you advance your career. Acquire a comprehensive understanding of various related topics and tips from industry experts. Learn in-demand knowledge and skills in high demand among UK employers, which will help to kickstart your career. Details Perks of Learning with IOMH One-to-one support from a dedicated tutor throughout your course. Study online - whenever and wherever you want. Instant Digital/ PDF certificate 100% money back guarantee 12 months access Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement After completing the Child Behaviour course, you will receive your CPD-accredited Digital/PDF Certificate for £5.99. To get the hardcopy certificate for £12.99, you must also pay the shipping charge of just £3.99 (UK) and £10.99 (International). Who Is This Course for? This Child Behaviour is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand.  On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the Child Behaviour course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Child Behaviour Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Course Curriculum Module 01: Child Psychology Child Psychology 00:31:00 Module 02: Attachment and Relationship Building in Childhood Attachment and Relationship Building in Childhood 00:52:00 Module 03: Impacts of Separation and Loss on Attachment Impacts of Separation and Loss on Attachment 00:29:00 Module 04: Factors that Influence Development Factors that Influence Development! 00:38:00 Module 05: Mental Health Problems in Young and Adults Mental Health Problems in Young and Adults 00:17:00 Module 06: Other Mental Health Problems in Young and Adults Other Mental Health Problems in Young and Adults 00:18:00 Module 07: Autism, ADHD and Dyslexia in Young and Adults ADHD and Dyslexia in Young and Adults 00:30:00 Module 08: Dealing With Autism, ADHD and Dyslexia in Young and Adults Dealing With Autism, ADHD and Dyslexia in Young and Adults 00:32:00 Module 09: The Self Harming Behaviour The Self Harming Behaviour 00:21:00 Module 10: Mental Health Treatment and Medicine Mental Health Treatment and Medicine 00:22:00

Duration 3 Days 18 CPD hours This course is intended for This course benefits individuals responsible for configuring and monitoring devices running the Junos OS. Overview Describe the value of MPLS VPNs. Describe the differences between provider-provisioned VPNs and customer-provisioned VPNs. Describe the differences between Layer 2 VPNs and Layer 3 VPNs. List the provider-provisioned MPLS VPN features supported by the JUNOS software. Describe the roles of a CE device, PE router, and P router in a BGP Layer 3 VPN. Describe the format of the BGP routing information, including VPN-IPv4 addresses and route distinguishers. Describe the propagation of VPN routing information within an AS. List the BGP design constraints to enable Layer 3 VPNs within a provider network. Explain the operation of the Layer 3 VPN data plane within a provider network. Create a routing instance, assign interfaces to a routing instance, create routes in a routing instance, and import/export routes from a routing instance using route distinguishers/route targets. Describe the purpose of BGP extended communities, configure extended BGP extended communities, and use BGP extended communities. List the steps necessary for proper operation of a PE-CE dynamic routing protocol. List the troubleshooting and monitoring techniques for routing instances. Explain the difference between the bgp.l3vpn table and the inet.0 table of a routing instance. Monitor the operation of a CE-PE dynamic routing protocol. Explain the operation of a PE mulit-access interface in a Layer 3 VPN and list commands to modify that behavior. Describe ways to support communication between sites attached to a common PE router. Provision and troubleshoot hub-and-spoke Layer 3 VPNs, Describe the flow of control traffic and data traffic in a hub-and-spoke Layer 3 VPN. Describe QoS mechanisms available in L3VPNs. Configure L3VPN over GRE tunnels. Describe the RFC 4364 VPN options. Describe the carrier-of-carriers model. Configure the carrier-of-carriers and ''Option C'' configuration. Describe the flow of control and data traffic in a draft-rosen multicast VPN. Describe the configuration steps for establishing a draft-rosen multicast VPN. Monitor and verify the operation of draft-rosen multicast VPNs. Describe the flow of control traffic and data traffic in a next-generation multicast VPN. Describe the configuration steps for establishing a next-generation multicast VPN. Describe the configuration steps for establishing a next-generation multicast VPN. Monitor and verify the operation of next-generation multicast VPNs. This three-day course is designed to provide students with MPLS-based Layer 3 virtual private network (VPN) knowledge and configuration examples. Chapter 1: Course Introduction Course Introduction Chapter 2: MPLS VPNs MPLS VPNs Provider-Provisioned VPNs Chapter 3: Layer 3 VPNs Layer 3 VPN Terminology VPN-IPv4 Address Structure Operational Characteristics Chapter 4: Basic Layer 3 VPN Configuration Preliminary Steps PE Router Configuration Lab: Layer 3 VPN with Static and BGP Routing Chapter 5: Layer 3 VPN Scaling and Internet Access Scaling Layer 3 VPNs Public Internet Access Options Lab: LDP over RSVP Tunnels and Public Internet Access Chapter 6: Layer 3 VPNs ? Advanced Topics Exchanging Routes between Routing Instances Hub-and-Spoke Topologies Layer 3 VPN CoS Options Layer 3 VPN and GRE Tunneling Integration Layer 3 VPN and IPSec Integration Layer 3 VPN Egress Protection BGP prefix-independent convergence (PIC) edge for MPLS VPNs VRF Localization Provider Edge Link Protection Support for configuring more than 3 million L3VPN Labels Lab: GRE Tunneling Chapter 7: Interprovider Backbones for Layer 3 VPNs Hierarchical VPN Models Carrier-of-Carriers Model Option C Configuration Lab: Carrier of Carrier Layer 3 VPNs Chapter 8: Troubleshooting Layer 3 VPNs Working with Multiple Layers Troubleshooting Commands on a PE Device Multiaccess Interfaces in Layer 3 VPNs PE and CE-based Traceroutes Layer 3 VPN Monitoring Commands Lab: Troubleshooting Layer 3 VPNs Chapter 9: Draft Rosen Multicast VPNs Multicast Overview Draft Rosen MVPN Overvie Draft Rosen MVPN Operation Configuration Monitoring Chapter 10: Next Generation Multicast VPNs Multicast VPN Overview Next-Generation MVPN Operation Configuration Monitoring Internet Multicast Ingress Replication Internet Multicast Signaling and Data Plane Configuring MVPN Internet Multicast Monitoring MVPN Internet Multicast Lab: MVPN Internet Multicast

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: Cisco Unified Communications system channel partners and resellers who are responsible for deployment and application engineering for Cisco Unified Contact Center Express customers. System and technical support engineers. Day 1 and Day 2 support personnel. Customers deploying and maintaining Cisco Unified CCX Overview Upon completing this course, the learner will be able to meet these overall objectives: Review Cisco Unified CCX environment components Create prompt recording tools Create a helpdesk script Apply common sense principles for scripting and system management, such as: Prompt, document, and grammar management Using the default script Scripting for proper call termination and ending a script Abandon rates Exception handling Check Agent Availability before and after entering queue Using Java Methods for Holiday and Time of Day routing Setup access and use an external database Define and use skills Script for conditional routing Script for basic callback scenarios Setup and use enterprise data and session management Script for queuing and scheduled callback scenarios Building on the knowledge base and scripting experience learned in the UCCXD class, the student will explore advanced techniques in scripting and overall Cisco Unified CCX functionality. During this five day class the students will use advanced scripting to implement features that extend the functionality of Cisco Unified CCX using many of the tools that are already available in the premium version of the product. Students should expect to spend time using the script editor and other tools to create developer tools and enhanced scripts to provide for a more functional and user-friendly customer experience. Activities include creating prompt recording tools, applying common sense scripting principles, creating simple and complex ACD routing scripts, holiday routing, external database access, various callback scenarios such as non-queuing, queuing, and scheduled callbacks, defining and using enterprise data, passing data from one script to another using session management, and much more. Additionally, since this class focuses on complex scripting concepts, it requires the student to learn more about fundamental scripting requirements such as data manipulation and formatting, using variables and array variables, and using Java programming methods. Course Introduction Learner Prerequisite Skills and Knowledge Course Goal Course Objectives Course Flow General Administration Lab Diagram Please Introduce Yourself Lesson 1: Cisco Unified CCX Overview Components of the Cisco Unified CCX Environment Gateways Routers Cisco Unified Communications Manager Cisco Unified CCX Script Editor Cisco Finesse Cisco Unified Intelligence Center Cisco Unified CCX Agent External Servers Cisco Unified CCX System Cluster Components Engine Database Server Call Flow Terms The Call Flow The Debug Process Reactive Non-Reactive Lesson 2: Prompt Recording Utilities Prompt Recorder Emergency Message Recorder Lesson 3: Basic ACD Routing Review Script Steps used in a Simple ACD Routing Script Resource Group Routing Defining the Contact Service Queue Create a Simple ACD routing script Lesson 4: Common Scripting Concepts Prompt Management Using the Default Script Terminating a Call and Ending a Script Abandon Rates Exception Handling Script Interruptions Check Agent Availability before and after entering queue Using Java Methods for Holiday and Time of Day routing Lesson 5: Accessing an External Database Database architecture and supported databases Setting up the Database Subsystem Using Database script steps Lesson 6: Skills Based Routing Appling skills to agents Defining the Contact Service Queue Specifying the CSQ in the Script Lesson 7: Advanced ACD Routing Overflow Routing When to Overflow How to get the Data Needed for Making Decisions Describe Methods of Overflowing Lesson 8: Basic ACD Callback Options Setup the Email Subsystem Script for Email Notification Script for Leaving a Recorded Message Script for Callback when Queue Times have Decreased Lesson 9: Enterprise Data and Session Management Define Enterprise Data in Cisco Finesse Define a Call Variable Layout in Cisco Finesse Define ECC Variables in the script editor Set Enterprise Data in the script Define Session Management Setup Session Management Use Session Management to Pass Variable Information Between Scripts Lesson 10: Advanced ACD Callback Options Leave Queued Message with an Option for Callback Scheduled Callback