21706 Courses

Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits. Overview In this course, you will develop the skills to coach for results. You will:  Describe the benefits of customer service, identify internal customers, identify the benefits to you of giving good customer service, and identify how you can help your company to excel. Identify the major trends in customer service today and the combination of criteria required for customer satisfaction. Identify the benefits of bringing respect, emotional support, and a personal touch to customer interactions, and apply the personal touch to customer interactions. Identify the six categories of face-to-face communication, the critical success factors in face-to-face communication, and the benefits of actively listening to your customers. Identify remote customer service communication channels and apply remote customer service best practices. Identify guidelines for handling unreasonable customers, explore ways to handle angry customers, and identify guidelines for handling unhelpful colleagues. Take action to increase the loyalty of the customers you serve. You will also identify guidelines for dealing with moments of truth, identify the benefits of customer complaints, identify the steps in the service recovery process, and analyze the moments of truth in a real-life situation. As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, you will explore the background and techniques of customer interactions.Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company?s bottom line and make a customer?s life a little easier. Understanding Customer Service Describe Customer Service Benefits Recognize the Importance of Internal Customer Service Identify How Customer Service Benefits You Excel with Customer Service Identifying How Customers Define the Success of Your Company Recognize Trends in Customer Service Identify Criteria for Customer Satisfaction Increasing Customer Satisfaction Identify Characteristics of the Personal Touch Create Lasting Positive Impressions on Your Customers Providing Face-to-Face Customer Service Identify Categories of Face-to-Face Contact Understand the Critical Success Factors in Face-to-Face Customer Service Identify the Characteristics of Active Listening Providing Remote Customer Service Identify Remote Customer Service Communication Channels Apply Remote Customer Service Best Practices Engaging Difficult Customers Serve Difficult Customers Manage Angry Customers Deal with Difficult or Unhelpful Colleagues Increasing Customer Loyalty Optimize Moments of Truth Recognize the Value of Customer Complaints Identify the Stages of the Service Recovery Process

Duration 4 Days 24 CPD hours This course is intended for Data Modelers Overview Please refer to course overview This offering provides participants with introductory to advanced knowledge of metadata modeling concepts, and how to model metadata for predictable reporting and analysis results using Framework Manager. Participants will learn the full scope of the metadata modeling process, from initial project creation, to publishing of metadata to the web, enabling end users to easily author reports and analyze data. Introduction to IBM Cognos Framework Manager Model data and identifying related data Define requirements and modeling strategies Overview of IBM Cognos Framework Manager Create a baseline project Extend a model Prepare reusable metadata Model for predictable results in IBM Cognos Framework Manager Identify query issues Identify reporting traps Model virtual star schemas Use query subjects, modify relationships, and consolidate metadata using virtual objects Create calculations, filter data, and customize metadata for runtime Implement a time dimension and specify determinants Model for presentation in IBM Cognos Framework Manager Create a presentation view Examine data source query subject types and stored procedure query subject types Specify data security and package security Specify object security and dynamic data security Create analysis objects Manage OLAP data sources Advanced capabilities in IBM Cognos Framework Manager Explore SQL generation and the use of governors Examine the use of IBM Cognos SQL and generated SQL for DMR data Other query considerations Use session parameters, prompt macros, and security macro functions Use materialized views, minimize SQL, and enable Dynamic Query Mode (DQM) DQM, CQM, caching metadata, query processing, aggregate calculation, and other ways to improve performance Extended capabilities in IBM Cognos Framework Manager (Optional) Perform basic maintenance and management on a model Remap metadata to another source and import and link additional data sources Run scripts to automate or update a model and report on a model Segment a project, link a project, and branch a model Nest packages and specify package languages and functions Explore additional modeling techniques and customize metadata for a multilingual audience Additional course details: Nexus Humans B6152 IBM Cognos Framework Manager - Design Metadata Models v11.0.x training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the B6152 IBM Cognos Framework Manager - Design Metadata Models v11.0.x course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for business users and knowledge workers in a variety of roles and fields who have competence in a desktop-based installation of the Microsoft Office 2010 or 2013 edition of the Microsoft Office productivity suite, and who are now extending Microsoft Office to a collaborative cloud-based Office 365 environment. Overview In this course, you will build upon your knowledge of the Microsoft Office desktop application suite to work productively in the cloud-based Microsoft Office 365 environment.You will:- Sign in, navigate, and identify components of the Office 365 environment.- Create, edit, and share documents with team members using Word Online, Excel Online, PowerPoint Online, and Microsoft SharePoint.- Collaborate and work with colleagues using the Team, Planner, and Yammer apps.- Use email and manage contacts with Outlook on the web.- Use instant messaging with Skype for Business.- Conduct online meetings with Skype for Business. This course is an introduction to Microsoft© Office 365© with Skype© for Business in a cloud-based environment. It can be used as an orientation to the full suite of Office 365 cloud-based tools, or the Skype for Business lessons can be presented separately in a seminar-length presentation with the remaining material available for later student reference. Getting Started Sign In to Office 365 Navigate the Office 365 Environment Collaborating with Shared Files Work with Shared Documents in SharePoint Edit Documents in Office Online Collaborate on the SharePoint Site Work with OneDrive for Business and Delve Using Productivity Apps Work with Productivity Apps in Combination Broadcast Messages with Yammer Collaborate with the Teams App Manage Tasks with the Planner App Using Outlook on the Web Send and Receive Email Manage Contacts Schedule Appointments Personalize Outlook on the Web Communicating with Skype for Business Overview of Skype for Business Use Instant Messaging Make Voice and Video Calls Using Skype for Business Meetings Initiate Meetings Use Meeting Controls and Options Customize Skype for Business Additional course details: Nexus Humans Office 365 Web Apps (with Skype for Business) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Office 365 Web Apps (with Skype for Business) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for Linux system administrators, site reliability engineers, and other IT professionals with some Ansible experience who are interested in learning how to manage and automate the deployment, configuration, and operation of key network services included with Red Hat Enterprise Linux 8. Overview Provide key network services using software included with Red Hat Enterprise Linux 8, including DNS with Unbound and BIND9, DHCP and DHCPv6, client e-mail transmission, printing service, NFS and SMB protocol file sharing, SQL database service with MariaDB, and web services using Apache HTTPD, nginx, Varnish, and HAProxy. Configure advanced networking for server use cases, including device teaming. Use Red Hat Ansible Engine to automate the manual deployment and configuration tasks covered in this course. Learn how to configure, manage, and scale key services used in the data center Red Hat Services Management and Automation (RH358) is designed for IT professionals with some experience managing Linux© systems and want to learn more about how to manage and deploy network services included with Red Hat© Enterprise Linux which are particularly important in the modern IT data center. You will learn how to install, configure, and manage basic configurations of these services manually, and then use Red Hat Ansible© Engine to automate your work in a scalable, repeatable manner. This course is based on Red Hat Ansible Engine 2.9 and Red Hat Enterprise Linux 8.1. 1 - Manage network services Discuss and review key tools and skills needed to manage network services. 2 - Configure link aggregation Improve the redundancy or throughput of network connections of servers by configuring Linux network teaming between multiple network interfaces. 3 - Manage DNS and DNS servers Explain the operation of DNS service, troubleshoot DNS issues, and configure servers to act as a DNS caching nameserver or as an authoritative name server. 4 - Manage DHCP and IP address assignment Explain and configure services used for IPv4 and IPv6 address assignment including DHCP, DHCPv6, and SLAAC. 5 - Manage printers and printing files Configure systems to print to a network printer that supports IPP Everywhere, as well as manage existing printer queues. 6 - Configure email transmission Discuss how mail servers operate, then configure a server to use system tools and Postfix to send email messages through an outbound mail relay. 7 - Configure MariaDB SQL databases Discuss the basic operation of SQL-based relational databases, perform basic SQL queries for troubleshooting, and be able to set up a simple MariaDB database service. 8 - Configure web servers Provide web content from Apache HTTPD or Nginx web servers, then configure them with virtual hosts and TLS-based encryption. 9 - Optimize web server traffic Improve performance of your web servers by using Varnish to cache static content being served and HAProxy to terminate TLS connections and balance load between servers. 10 - Provide file-based network storage Deliver simple file-based network shares to clients using the NFS and SMB protocols. 11 - Access block-based network storage Configure iSCSI initiators on your servers to access block-based storage devices provided by network storage arrays or Ceph storage clusters.

Duration 2 Days 12 CPD hours This course is intended for This course is designed for security experts and Check Point resellers who desire to obtain the necessary knowledge required to perform more advanced troubleshooting skills while managing their security environments. Overview Understand how to use Check Point diagnostic tools to determine the status of a network. Understand how to use network packet analyzers and packet capturing tools to evaluate network traffic.Become familiar with more advanced Linux system commands. Obtain a deeper knowledge of the Security Management architecture. Understand how the Management database is structured and how objects are represented in the database. Understand key Security Management Server processes and their debugs. Understand how GuiDBedit operates. Understand how the kernel handles traffic and how to troubleshoot issues with chain modules. Understand how to use the two main procedures for debugging the Firewall kernel and how they differ. Recognize User mode processes and how to interpret their debugs. Discuss how to enable and use core dumps. Understand the processes and components used for policy installs and processing packets in Access Control policies. Understand how to troubleshoot and debug issues that may occur with App Control and URLF. Understand how to debug HTTPS Inspection-related issues. Understand how to troubleshoot and debug Content Awareness issues. Understand how IPS works and how to manage performance issues. Understand how to troubleshoot Anti-Bot and Antivirus. Recognize how to troubleshoot and debug Site-to-Site VPN related issues. Understand how to troubleshoot and debug Remote Access VPNs. Understand how troubleshoot Mobile Access VPN issues. Recognize how to use SecureXL features and commands to enable and disable accelerated traffic. Understand how the server hardware and operating system affects the performance of Security Gateways. Understand how to evaluate hardware configurations for optimal performance. Provide advanced troubleshooting skills to investigate and resolve more complex issues that may occur while managing your Check Point Security environment. Course Outline Advanced Troubleshooting Management Database and Processes Advanced Kernel Debugging User Mode Troubleshooting Advanced Access Control Understanding Threat Prevention Advanced VPN Troubleshooting Acceleration and Performance Tuning Additional course details: Nexus Humans CCTE Check Point Troubleshooting Expert training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the CCTE Check Point Troubleshooting Expert course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for Students preparing to take the CCNP Collaboration certification Network administrators Network engineers Systems engineers Overview After taking this course, you should be able to: Describe the Cisco Collaboration solutions architecture Compare the IP Phone signaling protocols of Session Initiation Protocol (SIP), H323, Media Gateway Control Protocol (MGCP), and Skinny Client Control Protocol (SCCP) Integrate and troubleshoot Cisco Unified Communications Manager with LDAP for user synchronization and user authentication Implement Cisco Unified Communications Manager provisioning features Describe the different codecs and how they are used to transform analogue voice into digital streams Describe a dial plan, and explain call routing in Cisco Unified Communications Manager Implement Public Switched Telephone Network (PSTN) access using MGCP gateways Implement a Cisco gateway for PSTN access Configure calling privileges in Cisco Unified Communications Manager Implement toll fraud prevention Implement globalized call routing within a Cisco Unified Communications Manager cluster Implement and troubleshoot media resources in Cisco Unified Communications Manager Describe Cisco Instant Messaging and Presence, including call flows and protocols Describe and configure endpoints and commonly required features Configure and troubleshoot Cisco Unity Connection integration Configure and troubleshoot Cisco Unity Connection call handlers Describe how Mobile Remote Access (MRA) is used to allow endpoints to work from outside the company Analyze traffic patterns and quality issues in converged IP networks supporting voice, video, and data traffic Define QoS and its models Implement classification and marking Configure classification and marking options on Cisco Catalyst switches The Implementing and Operating Cisco Collaboration Core Technologies (CLCOR) v1.1 course helps you prepare for advanced-level roles focused on implementation and operation of Cisco collaboration solutions. You will gain the knowledge and skills needed to implement and deploy core collaboration and networking technologies, including infrastructure and design, protocols, codecs, and endpoints, Cisco Internetwork Operating System (IOS©) XE gateway and media resources, call control, Quality of Service (QoS), and additional Cisco collaboration applications.This course helps prepare you to take the exam:350-801 Implementing and Operating Cisco Collaboration Core Technologies (CLCOR)After you pass this exam, you earn Cisco Certified Specialist - Collaboration Core certification and satisfy the core requirement for these certifications:CCNP CollaborationCCIE CollaborationThis course prepares you for the 300-435 Automating Cisco Enterprise Solutions (ENAUTO) certification exam. Introducing Automation for Cisco Solutions (CSAU) is required prior to enrolling in Implementing Automation for Cisco Enterprise Solutions (ENAUI) because it provides crucial foundational knowledge essential to success. Course Outlines Describing the Cisco Collaboration Solutions Architecture Exploring Call Signaling over IP Networks Integrating Cisco Unified Communications Manager LDAP Implementing Cisco Unified Communications Manager Provisioning Features Exploring Codecs Describing Dial Plans and Endpoint Addressing Implementing MGCP Gateways Implementing Voice Gateways Configuring Calling Privileges in Cisco Unified Communications Manager Implementing Toll Fraud Prevention Implementing Globalized Call Routing Implementing and Troubleshooting Media Resources in Cisco Unified Communications Manager Describing Cisco Instant Messaging and Presence Enabling Cisco Jabber© Configuring Cisco Unity Connection Integration Configuring Cisco Unity Connection Call Handlers Describing Collaboration Edge Architecture Analyzing Quality Issues in Converged Networks Defining QoS and QoS Models Implementing Classification and Marking Configuring Classification and Marking on Cisco Catalyst Switches

Duration 5 Days 30 CPD hours This course is intended for This course is for wireless engineers who work in the following roles: Consulting systems engineer Network administrator Network engineer Network manager Sales engineer Systems engineer Technical solutions architect Wireless design engineer Wireless engineer Overview After taking this course, you should be able to: Describe and implement a Cisco-recommended structured design methodology Describe and implement industry standards, amendments, certifications, and Requests For Comments (RFCs) Describe and implement Cisco enhanced wireless features Describe and implement the wireless design process Describe and implement specific vertical designs Describe and implement site survey processes Describe and implement network validation processes The Designing Cisco Enterprise Wireless Networks (ENWLSD) v1.1 course gives you the knowledge you need to design Cisco© wireless networks. The course covers design specifics from scenario design concepts through the installation phase and into post-deployment validation.This course, including the self-paced material, helps prepare you to take the exam, Designing Cisco Enterprise Wireless Networks (300-425 ENWLSD), which leads to to the new CCNP© Enterprise and Cisco Certified Specialist ? Enterprise Wireless Design certifications. Describing and Implementing a Structured Wireless Design Methodology Importance of Planning Wireless Design with a Structured Methodology Cisco Structured Design Model Cisco Design Guides and Cisco Validated Designs for Wireless Networks Role of the Project Manager When Designing Wireless Networks Describing and Implementing Industry Protocols and Standards Wireless Standards Bodies Institute of Electrical and Electronics Engineers (IEEE) 802.11 Standard and Amendments Wi-Fi Alliance (WFA) Certifications Relevant Internet Engineering Task Force (IETF) Wireless RFCs Practice Activity Describing and Implementing Cisco Enhanced Wireless Features Hardware and Software Choices for a Wireless Network Design Cisco Infrastructure Settings for Wireless Network Design Cisco Enhanced Wireless Features Examining Cisco Mobility and Roaming Mobility and Intercontroller Mobility in a Wireless Network Optimize Client Roaming in a Wireless Network Cisco Workgroup Bridge (WGB) and WGB Roaming in a Wireless Network Describing and Implementing the Wireless Design Process Overview of Wireless Design Process Meet with the Customer to Discuss the Wireless Network Design Customer Information Gathering for a Wireless Network Design Design the Wireless Network Deployment of the Wireless Network Validation and Final Adjustments of the Wireless Network Wireless Network Design Project Documents and Deliverables Describing and Implementing Specific Vertical Designs Designs for Wireless Applications Wireless Network Design Within the Campus Extend Wireless Networks to the Branch Sites Examining Special Considerations in Advanced Wireless Designs High-Density Designs in Wireless Networks Introducing Location and Cisco Connected Mobile Experiences (CMX) Concepts Design for Location FastLocate and HyperLocation Bridges and Mesh in a Wireless Network Design Redundancy and High Availability in a Wireless Network Describing and Implementing the Site Survey Processes Site Survey Types Special Arrangements Needed for Site Surveys Safety Aspects to be Considered During Site Surveys Site Survey Tools in Cisco Prime Infrastructure Third-Party Site Survey Software and Hardware Tools Describing and Implementing Wireless Network Validation Processes Post-installation Wireless Network Validation Making Post-installation Changes to a Wireless Network Wireless Network Handoff to the Customer Installation Report

Duration 2 Days 12 CPD hours This course is intended for Application developers who want to increase their understanding of Spring Security with hands-on experience and build secure Spring and Spring Boot applications. Overview By the end of the course, you should be able to meet the following objectives: Use Spring Security in Spring and Spring Boot applications Configure the Spring Security filter chain Protect HTTP endpoints with expression-based access control and the AuthorizationManager API Protect method execution Use different authentication mechanisms Handle passwords in an efficient way Integrate Spring Security with Junit 5 and MockMVC to test HTTP and method security Protect against common vulnerabilities and threats Understand what OAuth2 is Use and configure the Spring Authorization Server Implement a resource server and client This 2-day course offers hands-on experience with the major features of Spring Security, which includes configuration, authentication, authorization, password handling, testing, protecting against security threats, and the OAuth2 support to secure applications. On completion, participants will have a foundation for securing enterprise and microservices applications. Security Introduction Need for security Basic security concepts Common security vulnerabilities Spring Security Basics Introduction to Spring Security High-level architecture Overview of SecurityContext Spring Security with Spring Boot Customizing Authentication Building blocks for authentication Authentication mechanisms based on user name and password Other authentication mechanisms Authentication events Securing Web Applications Configuring authorization Using AccessDecisionsManager for authorization Using AuthorizationManager for authorization Bypassing security Method Security Method security architecture Declarative method security with annotations Security Testing Spring Security Testing Support Security mock annotations and meta-annotations Using MockMvc to test security Handling Passwords Password hashing Upgrading passwords (Optional) Protecting Against Common Vulnerabilities Hardening web applications with security headers Preventing cross-site request forgery Encrypting data in transit OAuth5 and OIDC Concepts Need for OAuth Overview of OAuth5 and OIDC OAuth5 grant types Types of tokens Spring Security OAuth5 support and OAuth5 login Spring Authorization Server Introduction to Authorization Server Spring Authorization Server endpoints Spring Authorization Server configuration Protecting and accessing resources with OAuth5 Resource server Using JWT tokens Using opaque tokens Configuring an OAuth5 client Additional course details:Notes Delivery by TDSynex, Exit Certified and New Horizons an VMware Authorised Training Centre (VATC) Nexus Humans VMware Spring Security training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the VMware Spring Security course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for Experienced vSphere administrators who want to use available tools to automate day-to-day tasks. Overview By the end of the course, you should be able to meet the following objectives:Describe the features and benefits of automation in a vSphere environmentUnderstand the role of the vSphere Web services API in automationUse the Managed Object Browser to view the structure of the vSphere Web services API and theVMware vCenter Server? inventoryUse vSphere PowerCLI to deploy and manage virtual machines and virtual infrastructureRun and manage vRealize Orchestrator workflows from the libraryDesign, develop, and run custom, reusable vRealize Orchestrator workflowsIncorporate JavaScript into vRealize Orchestrator workflowsSelect the appropriate tool for automating tasks in vCenter Server This course equips experienced administrators with the knowledge to use the automation tools that all vSphere customers have access to. Students learn how to automate administration tasks with VMware vSphere© PowerCLI? and VMware vRealize© Orchestrator?. Course Introduction Introductions and course logistics Course objectives Automation in vSphere Identify the features and the advantages of automation List the tools used to automate vCenter Server tasks vSphere API Identify the function of an API Recognize the components of VMware vSphere© API Understand how an API is consumed View objects and invoke methods with the Managed Object Browser vSphere PowerCLI Basics Connect vSphere PowerCLI to vCenter Server systems and VMware ESXi? hosts Understand vSphere PowerCLI concepts Use vSphere PowerCLI cmdlets Deploy and manage virtual infrastructure Advanced vSphere PowerCLI and the vSphere API Explore the vSphere object model Capture code with Onyx Use vSphere API documentation to analyze vCenter Server actions View objects with the Get-View cmdlet vSphere PowerCLI Use Cases Manage host networking Create a distributed switch Migrate hosts Create reports vRealize Orchestrator Basics Identify workflow components Run and manage library workflows Edit a workflow Build and schedule a simple workflow Debug a workflow vRealize Orchestrator Advanced Identify and use advanced vRealize Orchestrator workflow elements Implement vRealize Orchestrator workflow nesting Use variable types in a workflow Use JavaScript to create complex workflows Incorporate an Oynx script in a workflow vRealize Orchestrator Use Cases Create automation workflows that map to real-world scenarios Create reporting workflows that map to real-world scenarios Create migration workflows that map to real-world scenarios Create provisioning workflows that map to real-world scenarios vRealize Orchestrator PowerCLI Plug-In Invoke external scripts and pass workflow parameters as script inputs Generate new vRealize Orchestrator actions from Windows PowerShell and vSphere PowerCLI scripts and cmdlets Browse snap-ins and their associated cmdlets in the vRealize Orchestrator workflow editor vRealize Orchestrator Integration Understand the connectivity options for vRealize Orchestrator Differentiate between north-facing and south facing APIs List the APIs and their use cases Run a workflow through a REST call Guest Operations with vRealize Orchestrator and vSphere PowerCLI Use the most appropriate tools to perform guest operations Software Development Process & Tools Understand the software development lifecycle Understand version control system tools Map the correct tools to vRealize Orchestrator and vSphere PowerCLI

Duration 3 Days 18 CPD hours This course is intended for Participants are any IT specialist eager to become an industry recognized expert on Veeam software solutions:System Engineer / Administrator Backup / Virtualization Administrators Pre-Sales / Post-Sales / Solution Architects / Consultants Overview This certification is an excellent investment for an IT professional looking to increase productivity, reduce operating costs, increase potential for personal career advancement and gain recognition from the employer and customers. By completing the Veeam Certified Engineer (VMCE) course you should be able to:Get more functionality out of Veeam solutionsIdentify and resolve issues more efficientlyGain a distinction from your peers The Veeam Certified Engineer (VMCE) course is a 3 day technical deep-dive focused on teaching consultants and engineers to architect, implement, optimize and troubleshoot the Veeam software solution. Introduction Introduction Overview of Veeam products Hypervisor Support Veeam Backup & Replication key features Veeam One key features Veeam Management Pack vCloud Director Support Key concepts Backup Methods Scheduling Changed Block Tracking (CBT) Compression and Deduplication Retention Policy Veeam ONE features and functionality Auto Discovery of Backup and Virtual Infrastructure Business Categorization Pre-Defined Alerting Unattended monitoring Reporting and dashboards Agentless data gathering Hyper-V specific features Veeam One Deployment Veeam One assessment Tool Deployment Solution Architecture Deployment Scenarios Prerequisites Upgrading Veeam Backup & Replication Initial Configuration Adding Servers Adding a VMware Backup Proxy Adding a Hyper-V Offhost Backup Proxy Adding Backup Repositories Performing Configuration Backup and Restore Getting to Know User Interface Performing Backup Creating Backup Jobs Creating VM Copy Jobs Instant VM Recovery Replication (Replication Job, Failover, Failback) Insight into Replication Insight into Failover Insight into Failback SureBackup, SureReplica SureBackup Recovery Verification SureReplica Restore your VMs and Objects Data Recovery Restoring Microsoft Exchange and SharePoint objects Working with Veeam Backup & Replication Utilities 3-2-1 rule (Backup to tape, WAN, Backup Copy) Wan Accelerator Offsite Backup Copy Job Delegate file and VM restores with Veeam Backup Enterprise Manager Veeam Backup Enterprise Manager RESTful API HP StoreVirtual VSA Product Editions Product Editions Comparison Full and Free Troubleshooting How to review and analyze the issue Search for additional information Veeam Support Additional course details: Nexus Humans Veeam Certified Engineer (VMCE) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Veeam Certified Engineer (VMCE) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.