21492 Courses

Unlock the keys to effective people management with our comprehensive course. Learn essential skills for leading, motivating, and developing teams to maximize performance and productivity. Gain insights into communication techniques, conflict resolution, and employee engagement strategies. Elevate your leadership abilities and advance your career in management with expert-led training.

Master the art of minute-taking with our comprehensive Minute Taking Course. Learn essential techniques to accurately record meetings, summarize discussions, and capture key decisions effectively. Enhance your organizational skills and become an invaluable asset in any professional setting. Enroll now to elevate your note-taking proficiency and advance your career!

The Buttercream Cake Decorating is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It's also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with an endorsed certificate. This Buttercream Cake Decorating consists of several modules. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice. The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device. Why Choose This Course Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full tutor support on weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Assignment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £99. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment In order to ensure the Quality Licensing scheme endorsed and CPD acknowledged certificate, learners need to score at least 60% pass marks on the assessment process. After submitting assignments, our expert tutors will evaluate the assignments and give feedback based on the performance. After passing the assessment, one can apply for a certificate. Who is this course for?​ Buttercream Cake Decorating is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. This course is designed by industry experts so you don't have to worry about the quality. Most importantly, this course does not require any experience or qualification to get enrolled. You will learn everything that is required from this course directly. This is a great opportunity for all student from any academic backgrounds to learn more on this subject.

Any team member with Customer interaction (including internal) are the 'Ambassadors' of the company/organisation. If they project positive professionalism - they win others' confidence. If they appear or sound like they are in any way indifferent or unprofessional - they will cost sales and lose clients/customers. With this 2 day Training course, that will be tailored to your company/organisation, each person attending will upgrade their professional standards in people skills, telephone manner and email etiquette. No training in this area may well be a false economy as there is a much greater risk of disenfranchised customers and team members - and probably increases your competitors to win business at your expense. Professional customer care is all too frequently regarded as a token issue in most induction sessions for employees. Surprisingly it is very rarely considered as a key priority, despite being essential for ensuring customer commitment is secure and supplier/partnerships are robust. Excellent customer care is paramount in our ever increasingly competitive market and making customers feel valued and looked after is often a differentiator. This 2-day course will help you understand your customers and the vital importance of customer care in any organisation. You will gain the tools and techniques to apply your learning directly back into the workplace and deliver excellent customer care. Course Syllabus The syllabus of the Professional Customer Care course is comprised of four modules, covering the following: Module One What is Excellent Customer Care? Internal versus external customers Why customer care is important Meeting customer expectations Module Two Making a Personal Difference How do you measure customer care? Making a difference Taking ownership Positive mental attitude Displaying professionalism both face-to-face and over the telephone Using positive language Module Three Gathering Information and Offering Solutions Asking the right questions Active listening skills Summarising and clarifying skills Module Four Dealing with Difficult Situations How to give a 'service' no Demonstrating empathy Assertiveness techniques Handling a complaint Problem solving Saying 'sorry' Making realistic promises and keeping them Real Play Scenarios with a Professional Actor (Optional Extra) This programme benefits significantly from our innovative training feature: Real Play. Using a professional actor who performs role plays as different customer characters in carefully devised situations, the delegates have the opportunity to 'pause' the role play to coach and control their character to improve their skill sets and practice the theory delivered. These scenarios can deal with difficult situations and enacting options to ensure good customer relations are intact. The outcome of the scenario is the responsibility of the delegates, not the trainer and actor. The actor will remain in character throughout the de-brief in order to bring to life the impact and possible next steps. Objectives By the end of the course participants will be able to Adopt a professional telephone manner Communicate assertively by taking control and directing the conversation Deliver information positively by offering options and alternatives Develop a range of versatile behaviours to use when dealing with difficult situations by: Listening actively Using empathy Gathering relevant information through effective questioning Finding solutions to concerns/problems quickly and efficiently Speaking positively and assertively What Is The Benefit? For individuals this course will increase confidence and ability to deal with customers in all situations, which will in turn create customer loyalty and raise their profile. For an employer, ensuring that all customer facing employees are demonstrating excellent customer care instils confidence in the customers and promotes a positive image of the company. In-House Courses Every single team member or employee that has a role which involves engaging with a customer, client and/or a key partner/supplier has a responsibility for projecting a positive image of the organisation which they represent. That may sound obvious, but how many hundreds of experiences have you had as a customer where you were treated with indifference and a distinct lack of professionalism by the receptionist, the retail assistant, the tele-agent, the delivery person, the credit controller or the departmental manager of the operation that you were dealing with? Far too many to count? This is because professional customer care is regarded as a token issue in most induction sessions for employees - and it is very rarely considered as a key priority to ensure customer commitment is secure and supplier/partnerships are robust. Yet the hugely expensive churn in customer/client commitments and staff is enormously expensive and immensely disruptive to any organisation. The Importance of Customers and Clients Every client/customer engaging person needs to recognise that it is ultimately the client or customer that pays their wages. If they gain a basic understanding of the clients' motivations and behaviours, coupled with some core skills in how to care for them, they will attain the status of 'professional'. This will very quickly translate into increased revenues, retained loyalty, high commitment and far greater security for all parties. The foundation has to be based on the authentic commitment to both the customer and also to the organisation they work for. Disenfranchisement readily curdles into sloppy behaviours cloaked in unprofessional attitudes and demeanours; plenty there to repel the most loyal of customers. If your company or organisation relies on repeat business and retaining the confidence and commitment of your clients, then all of your team members - perhaps including managers who set the example and have the biggest influence on the where the needle points to in relation to professionalism - need to be trained on the core basics of professional customer care. Customer Care Programmes from Dickson Training Ltd We are delighted to boast about the many successes we have had in providing effective and long lasting improvements for many clients, where awards have been won and, more importantly, talent has been retained because their clients and customers keep on coming back. Professional customer care extends to suppliers and partners that you value and need to get the best service and rates from, as well as any 'internal clients' such as other departments where you need to rely on their support and collaboration in order to achieve your goals. It is amazing what effective professional customer care training can do for any organisation. Without it your organisation may be vulnerable, with it you are much more likely to see increased performances and much greater security and growth. Scheduled Courses Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.

Capture the cobb Lyme Regis in watercolour easily, using minimal colours and learning unusual techniques in a fun way.

Learning Objectives Introduction , Interviewing Pitfalls , Before the Interview , During the Interview , After the Interview , Conclusion   Pre-Requisites There are no prerequisites for this course.   Description One of the most important decisions a company can make is hiring new employees. Good hiring decisions can make or break teams and can have a direct impact on a company's bottom line. Additionally, increasing diversity in hiring is about more than simple fair hiring practices. Research shows diverse teams make faster decisions and are more innovative. This class is designed to assist managers, supervisors, and HR staff in improving interviewing skills. Course Introduction Introduction 00:02:00 Section 01 Lesson 01: What is Unconscious Bias 00:05:00 Lesson 02: Overcoming Unconscious Bias 00:03:00 Section 02 Lesson 01: Creating the Job Description 00:03:00 Lesson 02: Planning the Questions 00:03:00 Lesson 03: Building a Scorecard 00:02:00 Lesson 04: Preparing for the Interview 00:02:00 Section 03 Lesson 01: Setting Candidates at Ease 00:01:00 Lesson 02: Conducting the Interview 00:03:00 Lesson 03: Selling the Job 00:02:00 Section 04 Lesson 01: Making the Big Decision 00:02:00 Course Recap Recap 00:01:00

Gain essential skills in data entry and management with our Certificate course. Learn efficient data entry techniques, organization methods, and database management practices. Prepare yourself for a wide range of data-focused roles in various industries. Enroll now to start your journey towards becoming a proficient data handler and advancing your career prospects.

Master the art of Search Engine Optimization (SEO) with our comprehensive course updated for 2021. Learn the latest techniques and strategies to boost website visibility, drive organic traffic, and dominate search engine rankings. Stay ahead of the curve in the ever-evolving digital landscape with expert-led training in SEO best practices

Attain certification as an Intelligence Analyst with our comprehensive course. Learn the essential skills and techniques to analyze and interpret data, uncover insights, and make informed decisions. Elevate your career in intelligence analysis with expert-led training and hands-on experience. Enroll now and become a certified professional in this critical field.

Overview of Web Design Course The Web Design Course is perfect for anyone who wants to learn how to build beautiful and professional websites. This course takes you from the very basics of web design to more advanced skills. You will learn how to use HTML, the main building block of websites, and then move on to CSS, which helps you style your pages with colours, backgrounds, borders, and text. With clear lessons and step-by-step guides, you will learn how to create websites that look great and are easy to use. In this Web Design Course, you will also learn how to design websites that work well on all screen sizes—from phones to computers. You’ll get hands-on practice with layout techniques, positioning elements on the page, and choosing the right fonts and colours. Each part of the course is designed to help you build confidence and improve your skills at a steady pace. The UK web design industry is growing fast, with over 25,000 jobs available and more than £3.7 billion added to the economy each year. That means learning these skills can open up many job chances. By the end of the Web Design Course, you will be ready to build responsive websites for yourself or for clients. This Web Design Course gives you the tools to start your journey in the digital world. This Web Design Course will help you to learn: Build responsive websites using HTML and CSS Design eye-catching web pages with colours and backgrounds Organise content with tables, lists, and forms Style text and customise fonts to match your design Use layout and positioning tools to control page structure Add interactive elements with CSS pseudo-classes and elements Who is this course for: This Web Design Course is ideal for: Beginners who want to learn web design from the ground up and start a new career Visual designers who want to turn their ideas into real websites using HTML and CSS Small business owners who want to manage or update their own websites Students studying graphic design, digital media, or computing who want hands-on web design skills Career changers looking to move into the digital world with a solid foundation in web design Process of Evaluation After studying the Web Design Course, your skills and knowledge will be tested with an MCQ exam or assignment. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Web Design Course, you can order your CPD Accredited Digital / PDF Certificate for £5.99. (Each) Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. (Each) Shipping Charges: Inside the UK: £3.99 International: £10.99 Requirements There is no prerequisite to enrol in this Web Design Course. Career Path Completing this Web Design Course can lead to exciting job roles such as: Junior Web Designer – £22K to £30K/year Web Developer – £25K to £45K/year Front-End Developer – £30K to £55K/year UX/UI Designer – £28K to £50K/year Digital Designer – £25K to £40K/year Course Curriculum Section 01: Introduction Introduction 00:07:00 Section 03: Basics Syntax And First Steps Alert!!! Important: A Must-Watch Video 00:01:00 How the Web Works 00:07:00 What Are Text Editors and Installation 00:05:00 How the Browser Works 00:11:00 Section 02: Basic And General Info And Installation HTML Basic Syntax 00:14:00 HTML Elements 00:06:00 HTML Attributes 00:08:00 HTML Headings 00:04:00 HTML Paragraphs 00:06:00 Section 04: Diving Deeper With HTML And CSS Basics HTML Style Attribute 00:09:00 HTML Formatting 00:04:00 HTML Comments 00:05:00 Simple Intro to CSS 00:16:00 HTML Links 00:06:00 HTML Images 00:08:00 Section 05: Diving Deeper: Tables, Lists And Forms HTML Tables 00:11:00 HTML Lists 00:07:00 First Training (Creating a Simple Menu) 00:00:00 HTML Forms pt.1 00:11:00 HTML Forms pt.2 00:11:00 HTML Forms pt.3 00:08:00 HTML Forms pt.4 00:06:00 Section 06: Getting Advanced And Finishing Up HTML Inline and Block Tags 00:16:00 Classes 00:10:00 Ids 00:08:00 More about the Head 00:09:00 HTML Entities 00:05:00 Section 07: Getting Started With CSS Intro and Revision to CSS 00:05:00 Syntax 00:08:00 Comments 00:00:00 Section 08: Colours Colours pt.1 00:19:00 Colours pt.2 00:08:00 Section 09: Backgrounds Backgrounds pt.1 00:13:00 Backgrounds pt.2 00:05:00 Backgrounds pt.3 00:09:00 Section 10: Borders Borders pt.1 00:07:00 Borders pt.2 00:06:00 Section 11: Margin, Padding And More Margin 00:14:00 Padding 00:08:00 Section 12: Outline Width and Height 00:06:00 Box Model 00:05:00 Training 2 (Building a Simple Form) 00:22:00 Outline pt.1 00:06:00 Outline pt.2 00:05:00 Section 13: Text Text pt.1 00:05:00 Text pt.2 00:07:00 Text pt.3 00:05:00 Section 14: Fonts Fonts pt.1 00:07:00 Fonts pt.2 00:04:00 Fonts pt.3 00:03:00 Section 15: Display Display pt.1 00:11:00 Display pt.2 00:04:00 Display pt.3 00:10:00 Section 16: Position Position pt.1 00:05:00 Position pt.2 00:10:00 Section 17: Z-Index Z-index pt.1 00:07:00 Z-index pt.1 00:07:00 Section 18: Overflow Overflow pt.1 00:08:00 Overflow pt.2 00:03:00 Section 19: Pseudo Classes, Elements And Other Stuff Pseudo Classes 45 00:00:00 Pseudo Elements 00:09:00 Opacity 00:06:00 Cursor 00:04:00 Section 20: Float Float pt.1 00:04:00 Section 21: Outro Outro and Where to Go From Here 00:03:00 Section 22: More Lectures: Update 2022 Videos 45 00:04:00 Sound 45 00:02:00 Youtube Videos 45 00:03:00