43 Courses

Certificate in Business and Commercial Law (CBCL) - Virtual Learning Why Attend This course is designed for professionals with little or no prior legal background but who are required to make organizational decisions involving legal matters. It will provide participants with the fundamental principles of commercial law, including commercial contracts and negotiation, sale of goods, intellectual property rights and employee relations. It also covers all the legal aspects of setting up a business, running a business and closing a business Participants will gain an in-depth understanding of international commercial law with emphasis on the common law system. Participants will have the opportunity to learn and analyze key legal issues regarding contracts and the business as a whole which they are likely to encounter within their organization.  Course Methodology In this interactive training course participants will frequently work in pairs as well as in larger groups to complete exercises as well as regional and international case studies. Course Objectives By the end of the course, participants will be able to: Apply legal rules and principles to specific commercial situations through consideration of relevant case law Negotiate commercial contracts complying with commercial and legal requirements Increase profitability within their organization by selecting appropriate methods of distribution of goods Recognize and analyze how intellectual property rights affect their organization Evaluate and modify organizational employment practices complying with labor law requirements Target Audience This course is suitable for those with little or no formal training in commercial law yet would be required to understand the fundamentals of commercial law as it may directly impact their work. It will particularly benefit directors and executives who have direct responsibility for legal decisions within the organization. In-house council new to the region, and those working within a legal department, will also find this course highly beneficial. Target Competencies Drafting Contracts Contract Negotiation Understanding Commercial Terms Understanding Employment Law Implementing Organizational Employment Practices Understanding Intellectual Property Understanding corporate restructuring Understanding the effect of breach of commercial contract terms Note The Dubai Government Legal Affairs Department has introduced a Continuing Legal Professional Development (CLPD) programme to legal consultants authorised to practise through a licensed firm in the Emirate of Dubai. We are proud to announce that the Dubai Government Legal Affairs Department has accredited EMG Associates as a CLPD provider. In addition, all our legal programmes have been approved. This PLUS Specialty Training Legal course qualifies for 4 elective CLPD points. Overview of commercial & business law Areas of commercial and business law Types of commercial contracts Commercial contracts in the civil law and common law systems Sources of English law Civil law v Common law Civil law in the GCC Formalities for a binding contract Elements required for an enforceable contract Rules for contract interpretation implied terms v express terms identifying risks and how to minimise risks Structure of a commercial contract Preliminary documents in international transactions Memorandum of Understanding/ Heads of Terms. Are they legally binding? Commercial implications Boilerplate/ miscellaneous provisions- the important but forgotten clauses- beware! Force majeure v Frustration Notices Set off No waiver Entire Agreement/ non- reliance clause Times is of the essence Assignment v Novation Governing law Common mistakes in choice of law Jurisdiction clause Exclusive v Non-exclusive Factors in deciding the jurisdiction clause International dispute resolution Litigation Importance of Alternative Dispute Resolution (ADR) Arbitration Mediations Conciliation Negotiation Remedies for breach of contract Damages Specific performance Injunctions Advantages and disadvantages of different business forms Types of business vehicles Sole trader Partnerships Limited Liability Partnerships Companies Cross Border Transactions Distributorship Agency Joint Venture Acquisitions Share purchase v Business purchase Apportioning risks and liabilities through warranties and indemnities Negotiating warranties and indemnities Corporate insolvency Tests identifying insolvency Consequence for directors who fail to react to insolvency Types of insolvency Administration Receivership Creditor Voluntary Liquidation Compulsory Liquidation Commercial Tort Tort of negligence Defamation Libel Slander Recent case law on defamation Managing risk Prevention is better than cure: Effective risk management Intellectual Property Rights management Types of Intellectual Property copyright trademark patent design rights confidential information Assignment v Granting a license The law of passing off Intellectual Property in the GCC Employment law issues in the common law systems and the GCC Types of employment contracts Grounds for dismissal Wrongful dismissal Redundancy Unfair dismissal Commercial real estate in the GCC Leasehold Freehold

Embark on a career in Construction Management with this comprehensive course. From site organization to safety management, gain vital skills in materials, equipment, and cost management. Stay ahead with insights into future trends in the construction industry.

Looking for a fulfilling career in sports? Our UK-based bundle in Sports Agent, Sports Psychology, and Sports Therapy offers you the skills and knowledge you need to succeed. With an average salary range of £40,000 to £80,000, you'll learn to negotiate athlete contracts, improve mental performance, and focus on injury prevention and rehabilitation. All courses are CPD accredited, ensuring quality and up-to-date content. Invest in this comprehensive package to jumpstart your career in the dynamic world of sports management, psychology, and therapy. Immerse yourself in these diverse, enthralling subjects, each designed to fuel your curiosity and enhance your knowledge. Dive in now! The courses in this bundle include: Sports Agent Sports Psychology Sports Therapy Learning outcomes: Grasp sports management essentials like contract negotiation, marketing, and law. Dive into the psychological factors of athletic performance, offering strategies for mental well-being. Master the art of sports injury assessment, therapy, and rehab. Uphold ethical standards for sports professionals, apply theory to real scenarios, and communicate effectively with athletes and peers. Kickstart your career in sports with our courses in Sports Agent, Sports Psychology, and Sports Therapy. Learn to negotiate athlete contracts, optimize well-being and mental performance, and treat sports injuries. Don't wait - join now to become a game-changer in this industry. Your dream career awaits! CPD 15 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals keen on deepening their firm understanding in the respective fields. Students pursuing higher education looking for comprehensive theory modules. Professionals seeking to refresh or enhance their knowledge. Anyone with a thirst for knowledge and a passion for continuous learning. Career path Armed with the bundle, your professional journey can reach new heights. The comprehensive theoretical knowledge from this bundle can unlock diverse career opportunities across several fields. Whether it's academic research, consultancy, or programme management, the bundle lays a solid groundwork. Certificates Certificate Of Completion Digital certificate - Included Certificate Of Completion Hard copy certificate - £9.99 Unlock your potential and showcase your accomplishments with our CPD Quality Standards certificates! Upon successful completion of the course, learners can obtain a CPD Quality Standards PDF certificate for Sports Agent absolutely free! Upon finishing Sports Psychology and Sports Therapy, you'll have the opportunity to obtain valuable proof of your achievement. For just £4.99, we'll send you a CPD Quality Standards PDF Certificate via email, or if you prefer, you can get a beautifully printed hardcopy certificate for £9.99 in the UK. If you're located internationally, don't worry! We offer a printed hardcopy certificate for £14.99, ensuring your success knows no boundaries. Grab your certificate and celebrate your success today!

Successfully closing a sale and negotiating the best outcome for the business is a key skill for all salespeople, and often an area that is overlooked. Investing in this skill will have a positive impact on interactions with customers, both new and existing, and lead to improved sales performance. Whilst understanding how to reach a conclusion with a customer faster means increased efficiency and more time to invest in sourcing new business. We have developed this programme to be practical, fun and interactive. Participants will learn proven techniques for influencing, persuading and negotiating with clients, gain increased confidence and clarity when reviewing contract terms and prices, and understand how to structure and manage sales negotiation and contract review meetings. This course will help participants: Learn a structured and proven approach to the negotiation of contract terms Apply the key principles of negotiation, playing the person and the problem Create a contract negotiation strategy - from opening to close Recognize and put to use proven negotiation tactics and techniques Learn how to embrace conflict positively - to 'say no, then negotiate' Plan and prepare for any commercial negotiation conversations Understand the stages of negotiation and how to move through them 1 Closing and negotiating from a position of personal power The eight steps of a sales or commercial negotiation Ten ways to resist price pressure How to draw on sources of power when you have less authority The six principles of influence and persuasion and how to use them 2 Effective negotiation - planning and theory How to plan and structure your negotiation for a successful and quick conclusion Influence: knowing how to 'push or pull' to win an argument Achieving a BATNA - a range of practical skills and techniques Case study: planning for a client negotiation around contract or price issues 3 Effective closing and negotiation - practice and reality Higher-level questioning techniques to investigate and solve problems Listening to lead - active listening and structuring your conversation The most common 'unforced' negotiation mistakes and errors Case study: setting objectives, sources of value, trading concessions 4 Sales negotiation tactics and playing the game How high - how hard - how soon; why now How to identify hidden or perceived currencies and values How to use these to establish a higher base price Negotiation best-practice checklist and summary

Step into the realm where spaces transform into sanctuaries of productivity, safety, and sustainability. Welcome to the gateway of Facilities Management, where every corner tells a story of seamless operations and optimal utilization. Embrace the art of orchestrating environments with finesse and precision as you embark on the Level 3 Certificate in Facilities Management. Unlock the secrets to maximizing the potential of spaces, from the boardroom to the boiler room. Delve into a world where every module of Level 3 Certificate in Facilities Management unveils a new facet of facility optimization, from space management to sustainable practices. With a curriculum designed to ignite innovation and strategic thinking, this Level 3 Certificate in Facilities Management course is your ticket to mastering the complexities of Facilities Management. Dive deep into the intricacies of workplace services, human resource and Facilities management, and project execution with our Level 3 Certificate in Facilities Management course. Discover the power of effective vendor relationships and the nuances of health and safety protocols in the Level 3 Certificate in Facilities Management. From maintenance strategies to succession planning, equip yourself with the skills to navigate the ever-evolving landscape of facility management with confidence and proficiency through the Level 3 Certificate in Facilities Management. Join us on a journey where theory meets practice in the Level 3 Certificate in Facilities Management, and imagination knows no bounds. Elevate your understanding, expand your horizons, and emerge as a leader in the dynamic world of Facilities Management. Learning Outcomes of Facilities Management course: Develop a comprehensive understanding of Facilities Management principles and practices. Master the art of space optimization, workplace service and other Facilities management. Acquire proficiency in human resource management and contract negotiation. Implement sustainable practices for long-term facility viability. Navigate maintenance and repair challenges with efficiency and effectiveness. Cultivate strategic thinking for business development and succession planning. Level 3 Certificate in Facilities Management Module 01: Introduction to Facility Management Module 02: Space Management Module 03: Managing Workplace Services Module 04: Human Resource and Contract Management Module 05: Lease Purchase and Vendor Management Module 06: Health and Safety at Work Module 07: Sustainable Facility Management Module 08: Maintenance and Repairs Module 09: Project Management Module 10: Business Development and Succession Planning Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the Level 3 Certificate in Facilities Management course as proof of their achievement. You can order the endorsed certificate for Free to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this Level 3 Certificate in Facilities Management course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the Level 3 Certificate in Facilities Management course has been reviewed and approved by the QLS and meets the highest quality standards. Who is this course for? Level 3 Certificate in Facilities Management The Level 3 Certificate in Facilities Management is designed for individuals seeking to enhance their skills and knowledge in the dynamic field of Facilities Management, like - Who is this Facilities Management course for: Property Managers Facilities Coordinators Operations Managers Building Supervisors Facilities Planners Requirements Level 3 Certificate in Facilities Management To enrol in this Level 3 Certificate in Facilities Management course, all you need is a basic understanding of the English Language and an internet connection. Career path Level 3 Certificate in Facilities Management Career Path: Welcome to a realm of boundless opportunities! Explore diverse career paths after completing this Level 3 Certificate in Facilities Management course. Embrace the journey ahead in Level 3 Certificate in Facilities Management. Facilities Manager Property Manager Operations Director Facility Coordinator Certificates CPD Accredited PDF Certificate Digital certificate - Included QLS Endorsed Hard Copy Certificate Hard copy certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - £9.99 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Dive into the thrilling world of sports representation with our 'Sports Agent' course. Discover the intricate aspects of introducing yourself to this arena, grasping the essentials of bringing a sports agent on board, and understanding the pivotal educational requisites. Traverse deeper to unearth the vital traits that successful agents embody and chart your journey towards acquiring relevant experience and vying for coveted positions. As you progress, master the art of negotiation, a cornerstone of this profession. Learning Outcomes Understand the fundamental roles and responsibilities of a sports agent. Recognise the process and considerations when hiring a representative in the sports industry. Identify the educational prerequisites and credentials for entering this field. Delineate the key qualities essential for thriving as a sports agent. Strategise effectively for job applications and contract negotiations. Why buy this Sports Agent course? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Sports Agent there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Sports Agent course for? Aspiring individuals keen on pursuing a career in sports management or representation. Current agents desiring to refine their skills and understanding. Sports enthusiasts aiming to transition to a management role. University students studying sports management or related fields. Athletes considering post-competition career options in sports representation. Prerequisites This Sports Agent does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Sports Agent was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Sports Management Consultant: Average Salary: £45,000 - £60,000 Player Liaison Officer: Average Salary: £35,000 - £50,000 Sports Marketing Manager: Average Salary: £50,000 - £70,000 Talent Scout: Average Salary: £30,000 - £45,000 Contract Negotiation Specialist: Average Salary: £55,000 - £75,000 Brand Endorsement Manager: Average Salary: £60,000 - £85,000 Course Curriculum Module 01: Introduction to Sports Agents Introduction to Sports Agents 00:12:00 Module 02: Hiring a Sports Agent Hiring a Sports Agent 00:06:00 Module 03: Educational Requirements Educational Requirements 00:09:00 Module 04: Qualities Agents Need to Possess Qualities Agents Need to Possess 00:10:00 Module 05: How to Gain Experience and Apply for Jobs How to Gain Experience and Apply for Jobs 00:11:00 Module 06: How to Negotiate as a Sports Agent How to Negotiate as a Sports Agent 00:05:00 Assignment Assignment - Sports Agent 00:00:00

Unlock the Gateway to Smart Purchasing with 'Purchasing Basics' Are you ready to master the art of making savvy purchasing decisions? Introducing 'Purchasing Basics' - your ultimate guide to navigating the complex world of procurement with confidence and finesse. 🎓   What You'll Learn: In this comprehensive text course, you'll delve into the fundamental principles of purchasing, from understanding the procurement process to negotiating deals like a pro. Gain insights into vendor management, cost analysis, and contract negotiation techniques that will empower you to optimize your organization's purchasing strategy. 📚   Benefits of Taking This Course: Enhanced Decision-Making Skills: Learn to analyze market trends, evaluate supplier options, and make informed decisions that drive efficiency and savings. Cost Savings: Discover strategies to negotiate better deals, leverage volume discounts, and minimize procurement costs, ultimately boosting your organization's bottom line. Risk Mitigation: Equip yourself with the knowledge to identify and mitigate potential risks associated with procurement, ensuring smoother operations and fewer unexpected setbacks. Career Advancement: Position yourself as a valuable asset in your organization or industry by mastering essential purchasing skills that are highly sought after in today's competitive job market. Increased Confidence: Approach purchasing tasks with confidence and assurance, knowing that you have a solid understanding of best practices and industry standards.   Who is This For? Procurement Professionals: Whether you're just starting out in your procurement career or seeking to deepen your expertise, this course is designed to meet your needs. Business Owners and Managers: Gain valuable insights into optimizing your organization's purchasing processes to drive efficiency and maximize profitability. Students and Graduates: Jumpstart your career in procurement with a solid foundation in purchasing basics that will set you apart in the job market.   Career Path: Upon completion of 'Purchasing Basics,' you'll be well-equipped to pursue various career opportunities in procurement and supply chain management, including: Procurement Specialist Purchasing Manager Supply Chain Analyst Vendor Manager Contract Negotiator   FAQs: Q: Is this course suitable for beginners? A: Yes, 'Purchasing Basics' is designed to cater to learners at all levels, from beginners seeking to grasp the fundamentals to seasoned professionals looking to refine their skills. Q: How long does it take to complete the course? A: The duration of the course can vary depending on individual learning pace and commitment. However, most learners complete it within a few weeks. Q: Will I receive a certificate upon completion? A: Yes, upon successfully completing the course, you will receive a certificate of achievement to showcase your newfound expertise in purchasing basics. Q: Can I access the course materials on mobile devices? A: Absolutely! The course materials are accessible on various devices, including smartphones, tablets, and computers, allowing you to learn on the go. Q: Is there any prerequisite knowledge required? A: No prior experience or knowledge in purchasing is required. This course is designed to provide a comprehensive overview of purchasing basics, making it accessible to all learners. Q: Can I interact with instructors or fellow learners? A: While this is a text-based course, you will have access to discussion forums and community groups where you can engage with instructors and fellow learners, share insights, and seek support. Q: Is there a money-back guarantee? A: Yes, we offer a satisfaction guarantee. If you're not completely satisfied with the course, simply contact our support team within 30 days of enrollment for a full refund, no questions asked. Don't miss out on this opportunity to unlock the secrets of successful purchasing. Enroll in 'Purchasing Basics' today and embark on a journey toward procurement excellence! 🚀 Course Curriculum Module 1 Introduction to Purchasing Basics Introduction to Purchasing Basics 00:00 Module 2 Supplier Identification and Evaluation Supplier Identification and Evaluation 00:00 Module 3 The Art of Negotiation in Purchasing The Art of Negotiation in Purchasing 00:00 Module 4 Contract Management and Supplier Performance Contract Management and Supplier Performance 00:00 Module 5 Strategic Sourcing for Value Creation Strategic Sourcing for Value Creation 00:00 Module 6 Supplier Performance Measurement and Continuous Improvement Supplier Performance Measurement and Continuous Improvement 00:00 Module 7 Risk Management in Purchasing and Supply Chain Risk Management in Purchasing and Supply Chain 00:00

Gain a deep understanding of Production Sharing Contracts (PSC) and related agreements through our expert-led course. Enroll now and excel in your field with EnergyEdge.

The Level 3 Contract Management Course provides a comprehensive understanding of the intricacies of contract management in the modern world. With modules covering everything from the principles of English Contract Law to negotiation techniques and risk assessment, this course equips individuals with essential skills for navigating the complex landscape of contractual agreements. In an era where businesses thrive on partnerships and agreements, proficiency in contract management is invaluable. Learning this skill opens doors to a plethora of job opportunities in the UK, with positions such as Contract Manager, Procurement Officer, or Legal Advisor being in high demand. According to recent data, professionals with expertise in contract management earn competitive salaries, with average annual earnings ranging from £35,000 to £60,000 depending on experience and industry. Moreover, the advantages of acquiring this qualification extend beyond job prospects, as it enhances one's ability to mitigate risks, resolve disputes, and optimize supplier relationships. With the demand for contract management professionals steadily increasing by 10-15% annually, investing in this course promises a rewarding career path in a flourishing sector. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Course Curriculum: Module 01: Introduction to Contract Management Module 02: Contract Manager's Roles, Responsibilities & Career Opportunitiesv Module 03: Principles of English Contract Law Module 04: Classification of Contracts Module 05: Case Study on Contract Management Module 06: Contract Management Plan & Efficiency Module 07: Risks, Disputes & Supplier Relation In Contract Management Module 08: Negotiation, Variation & Changes in Contract Management Module 09: Contract Management Process Evaluation & KPI Module 10: Contract Review, Challenges and Future Learning Outcomes: Understand principles of English Contract Law and its application. Identify and classify various types of contracts effectively and efficiently. Analyze real-life case studies to apply contract management principles. Develop robust contract management plans to enhance organizational efficiency. Effectively manage risks, disputes, and supplier relations in contract management. Evaluate contract management processes using Key Performance Indicators (KPIs). CPD 10 CPD hours / points Accredited by CPD Quality Standards Level 3 Contract Management Course 2:12:39 1: Module 01: Introduction to Contract Management Preview 13:40 2: Module 02: Contract Manager's Roles, Responsibilities & Career Opportunitiesv 10:25 3: Module 03: Principles of English Contract Law 18:38 4: Module 04: Classification of Contracts 10:32 5: Module 05: Case Study on Contract Management 09:17 6: Module 06: Contract Management Plan & Efficiency 10:11 7: Module 07: Risks, Disputes & Supplier Relation In Contract Management 16:41 8: Module 08: Negotiation, Variation & Changes in Contract Management 10:56 9: Module 09: Contract Management Process Evaluation & KPI 14:58 10: Module 10: Contract Review, Challenges and Future 15:21 11: CPD Certificate - Free 01:00 12: Leave A Review 01:00 Who is this course for? This Level 3 Contract Management Course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Level 3 Contract Management . Moreover, this course is ideal for: Professionals seeking to advance in contract management roles. Individuals aspiring to enhance their understanding of contract law. Those looking to improve contract negotiation and management skills. Graduates aiming to pursue careers in procurement and supply chain. Managers responsible for overseeing contract management processes. Requirements There are no requirements needed to enrol into this Level 3 Contract Management Course. We welcome individuals from all backgrounds and levels of experience to enrol into this Level 3 Contract Management Course. Career path After finishing this Level 3 Contract Management Course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Contract Management are: Contract Manager - £35K to 60K/year Procurement Specialist - £30K to 50K/year. Legal Advisor (Contracts) - £40K to 70K/year. Supplier Relations Manager - £35K to 55K/year. Compliance Officer (Contracts) - £30K to 50K/year. Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Duration 3 Days 18 CPD hours This course is intended for This course is most suited for IT professionals who have a need to understand the current requirements and core competences for managing IT in mission-critical environments. Overview After completion of the course the participant will be able to: 1. Provide guidance and implementation for IT strategy as set by senior IT and business management 2. Select and manage staff, implement training programs, career plan development and job rotation programs 3. Select, evaluate and negotiate vendors using RFI, RFP and selection criteria 4. Provide guidance for developing, testing and implementing business applications 5. Manage and/or assist in IT project management 6. Design and implement service management processes for incident, problem and change management 7. Understand the need for business continuity and design the business continuity plan 8. Review and implement information security practices and controls 9. Assist and initiate risk management practices 10. Understand and select new technologies such as cloud computing, big data, Internet of Things and social media to support business change demands 11. Select strategies for information management 12. Measure and improve quality of IT services CITS is designed to teach the skills, knowledge and competencies required of the modern IT specialist working at the senior professional, team-leader, supervisor or management level in IT management. IT Strategy The need for Information Technology Enterprise architecture Service catalogue Service level management Sustainable development IT Organisation Personnel need Roles and responsibilities Sourcing Selection process Hiring staff Managing staff Career planning Training / job rotation Performance appraisal Staff departures Vendor Selection / Management The importance of vendors Vendor selection Request For Information (RFI) Request For Proposal (RFP) Proposal evaluation Vendor reference checks Contract negotiation Contract management Vendor management Re-compete vendors Project Management Methodologies Project organisation Starting up / initiating Planning / initiation a project Risk Quality Scope Work / Product Breakdown Structure PERT diagram / Gantt chart Cost Communication Application Management Software Development Life Cycle (SDLC) Software Quality Assurance (SQA) Requirements Development Testing Adoption (implementation) Maintenance Service Management Incident management Problem management Change management Business Continuity Management Standards and guidelines Objectives Context Interested parties Scope Roles and responsibilities Resources and competences Awareness and communication Documentation Business Impact Analysis Risk Management Guidelines Context establishment Identification Analysis Evaluation Treatment Communication Monitoring and control Information Security Management Standards Confidentiality Integrity Availability Controls types Guideline for controls selection Control categories Information security awareness Security incident response Information and Knowledge Management Information management Data management Information management - technologies Business intelligence Data management - technologies Best practices in data governance Pitfalls in data governance Business Change Management Business change Frameworks, models and techniques Needs identification Cloud computing Social media / digital marketing Big data Internet of Things (IoT) Quality Management Standards, guidelines and frameworks Objectives Activities Services review Customer feedback Customer survey Key Performance Indicators (KPI) Metrics Scorecards and reports Quality register Exam Actual course outline may vary depending on offering center. Contact your sales representative for more information.