2565 Courses

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Dental nursing stands out as a pivotal field, blending patient care with technical expertise. There are over 40,000 registered dental nurses, playing a vital role in supporting dentists and ensuring patients receive optimal oral care. If you're passionate about patient care and have an interest in the dental field, this comprehensive Dental Nurse bundle could be your perfect gateway to a rewarding career. This Dental Nurse Bundle empowers you to become a qualified Dental Nurse, encompassing core dental principles, Dental Radiography skills, patient care techniques for Nursing Assistants, infection control best practices, and Medical Transcription tools. Invest in your healthcare career and have a positive impact on patients' oral health. This Dental Nurse Bundle Contains 4 of Our Premium Courses for One Discounted Price: Course 01: Dental Nurse Course 02: Dental Radiography Course 03: Nursing Assistant Diploma Course 04: Medical Transcription Stepping into the role of a dental nurse is a journey filled with opportunities to have a significant impact on patient health and wellbeing. By completing the "Dental Nurse - CPD Accredited" course bundle, you not only enhance your employability but also join a community of healthcare professionals dedicated to excellence in dental care. Take the first step today and enrol in this comprehensive Dental Nurse Bundle! Learning Outcomes of Dental Nurse Bundle: Understand oral anatomy, physiology, and common dental conditions. Learn sterilisation techniques, instrument preparation, and chairside assistance. Develop expertise in dental radiography: take, process, and interpret dental X-rays. Understand community health initiatives and their role in oral healthcare. Learn medical terminology and effectively document patient care. Gain practical skills in patient care and clinical procedures. Why Prefer this Course? Get a Free CPD Accredited Certificate upon completion of the course Get a Free Student ID Card with this training program (£10 postal charge will be applicable for international delivery) The course is Affordable and Simple to understand Get Lifetime Access to the course materials The training program comes with 24/7 Tutor Support Start your learning journey straight away! Curriculum Breakdown Course 01: Dental Nurse Module 01: Introduction to Dental Assisting Module 02: General Dentistry Instruments Module 03: Dental Office Management Module 04: Oral Diagnosis, Treatment Planning and Dental Terminology Module 05: General Handling and Safety of Dental Materials in the Dental Office Module 06: Infection Control and Instruments Module 07: Dental Radiology Module 08: Paediatric Dentistry Module 09: The Professional Dental Assistant Module 10: Standards of Dental Practice in the UK Course 02: Dental Radiography Module 01: An Introduction To Radiographic Science Module 02: Dental Radiography Module 03: Radiological Physics Module 04: Radiobiology Module 05: Radiation Protection Module 06: The Digital Radiographic Image Course 03: Nursing Assistant Diploma Module 01: Introduction to Nursing Module 02: Working in Different Healthcare Settings Module 03: Legal, Standards and Professional Aspects of Ethical Practice: Part – 1 Module 04: Legal, Standards and Professional Aspects of Ethical Practice: Part – 2 Module 05: Effective Communication in Nursing Module 06: Health and Safety in Nursing Module 07: Hygiene in Nursing Module 08: Infection Control Module 09: Asepsis in Nursing Module 10: Medication Administration in Nursing Module 11: Understanding the Immune System in Nursing Module 12: Rest and Sleep Management in Nursing Module 13: Mobility and Immobility Issues of Patients in Nursing Module 14: Pain Management for Nurses Module 15: Nutrition in Nursing Module 16: Fluid and Electrolyte Balance Module 17: Assisting with Elimination Module 18: Oxygenation in Nursing Course 04: Medical Transcription Module 01: Introduction to Medical Transcription Module 02: The What, How, Who and Why of Medical Transcription Module 03: Understanding Medical Reports Module 04: Medical Language Boot Camp Module 05: Formatting: The Basics Module 06: Data Protection How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*4 = £52) CPD Hard Copy Certificate: Free (For The First Course: Previously it was £29.99) CPD 45 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Aspiring dental nurses Nursing assistants Healthcare workers Career changers Dental staff Medical transcriptionists Please note: This course doesn't entitle you to practice as a professional in this specific field. Rather, this course will assist you in understanding the fundamentals so that you can improve your knowledge in the relevant field. Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Dental Nurse - £18,000 to £25,000 Radiography Technician - £25,000 to £35,000 Nursing Assistant - £17,000 to £23,000 Medical Transcriptionist - £20,000 to £25,000 Dental Practice Manager - £24,000 to £40,000 Healthcare Administrator - £19,000 to £27,000 Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29 If you are an international student, you will be required to pay an additional fee of 10 GBP for international delivery, and 4.99 GBP for delivery within the UK, for each certificate

Getting Started The CMI Level 3 Diploma in Principles of Management and Leadership is designed for practising or aspiring junior-level managers and supervisors responsible for first-level management. The CMI Level 3 Principles of Management and Leadership course enhances the skills of junior managers and supervisors in effective decision-making, communication and motivating the employees to attain maximum productivity and achieve clearly defined outcomes. You'll develop various management and supervisory techniques, enabling you to manage workplace problems with maximum competence. The CMI Level 3 Diploma has a more comprehensive structure, providing you with complete professionalism to become an efficient junior manager or supervisor. You'll have a wide range of units to choose from, and depending on your career goals, you can select the modules that will be most effective for your progression. Key Benefits For Learners: Support and monitor goals Provide instructions around objectives Give direction and guidance Support day-to-day operations Effective project planning Providing an overview of the roles and responsibilities required for managers and developing the skills required to succeed Foundation Chartered Manager offers professional recognition and access to the tools to facilitate continuing professional development (CPD) against our Professional Standard For Organisations: Making sure teams can meet organisational objectives Provides extensive knowledge and skills required to be a manager as part of an organisation The capability to apply learning in the context of another organisation or industry sector Key Highlights Are you a practising or aspiring manager and want to supervise or manage a team to achieve clearly defined outcomes? Then, the CMI Level 3 qualification in Principles of Management and Leadership offered by the School of Business and Technology London is the ideal starting point for your career journey. Remember! The assessment for the qualification is done based on assignments only, and you do not need to worry about writing any exam. With the School of Business and Technology London, you can complete the qualification at your own pace, choosing online or blended learning from the comfort of your home. Learning and pathway materials and study guides developed by our CMI-approved tutors will be available around the clock in our cutting-edge learning management system. Most importantly, at the School of Business and Technology London, we will provide comprehensive tutor support through our dedicated support desk. If you choose your course with blended learning, you will also enjoy live sessions with an assigned tutor, which you can book at your convenience.   Career Pathways The CMI Level 3 Principles of Management and Leadership can open many career pathways including, but not limited to: Team Leader, with an estimated average salary of £31,051 per annum Supervisor, with an estimated average salary of £34,000 per annum Shift Manager, with an estimated average salary of £36,216 per annum Project Officer, with an estimated average salary of £37,451 per annum About Awarding Body Chartered Management Institute established over 60 years ago as the British Institute of Management back then; it has developed the UK's very first diploma in management studies. In the years that followed CMI has consistently been at the forefront of all aspects of management and leadership. Today CMI is the only chartered professional awarding body committed to offering the highest standards in management and leadership excellence. Presently over 100,000 managers use its unique services daily. CMI qualifications aim for managers and leaders at any level, and it remains the only Awarding Body which can award Chartered Manager status - the ultimate management accolade. Employers highly value the qualifications awarded by CMI, and boost your career prospects. What is included? Learn 100% online at your own pace Dedicated support from expert tutors Dedicated Support Desk Portal: You can raise queries, request tutor support and ask for a call back whenever you need guidance and assistance. Elevate Knowledge: Your tutors will provide formative assessment feedback for each module, helping you improve your achievements throughout the program Schedule online personal tutor meetings whenever you want, which will help you get the most out of your studies and provide guidance, support and encouragement 12 months support period 24-hour access to the online learning platform 'MyLearnDirect' Schedule live online classes for each module at your convenience. (Blended learning only) Quality learning resources and study guides developed by CMI-approved tutors. All assessment materials are conveniently accessible through the online learning platform 'MyLearnDirect' Induction: We offer online and flexible learning induction to help you settle in and prepare for your online studies Get Foundation Chartered Manager status upon course completion Access to CMI Management Direct. It has 100,000s of reliable and validated management and leadership resources, including company and industry reports, videos, checklists, E-books, and journals. You have access to CMI Membership and Support for the duration of your study. Assessment For each module you study, you will complete a written assignment of 2000 to 2500 words and submit it online at your MyLearnDirect learning portal. The submitted assignments will be assessed by your CMI-approved tutor. Entry Requirements This course is designed for practising or aspiring junior-level managers and supervisors. You don't need any formal qualifications to study this course. However, to be eligible for this course, you must:  Be 18 years of age and over Possess the ability to complete the Level 3 course Our friendly admissions advisors will provide the best advice, considering your needs and goals.  Progression There are numerous progression opportunities will be available on successful completion of a Level 3 qualification in Principles of Management and Leadership, Progression to other qualifications at the same level (e.g. from Level 3 Award to Level 3 Certificate Etc.) Progression to other qualifications at the next level (e.g. from Level 3 Certificate to Level 4 or 5 Certificate) Why gain a CMI Qualification? The CMI Level 3 Diploma in Principles of Management and Leadership is aimed at practising or aspiring managers who will supervise or manage a team to achieve clearly defined outcomes. Our CMI Level 3 Diploma in Principles of Management and Leadership will provide you with the key skills and competencies required to be a manager in an organisation. Upon completing the Diploma course in Principles of Management and Leadership, you will be awarded Foundation Chartered Manager Status. You may also wish to further your ongoing personal and professional development by accessing other CMI courses, such as the CMI Level 5 in Management and Leadership, with the goal of becoming a Chartered Manager. Studying for a CMI qualification offers you more than just academic standing. When you enrol with us for the CMI Level 3 Diploma in Principles of Management and Leadership, you will have access to CMI Membership and Support for the duration of your study alongside your qualification. CMI graduates achieve remarkable things: 72% agree that their CMI qualification gave them a competitive edge in the job application process. 89% agree they use the skills learnt on their accredited qualification in their current role. 88% agree that the accredited qualification gave them good career prospects. Recent CMI graduates earn a median of 28k compared to just 21k for a typical business studies graduate. Employers highly value the qualifications awarded by CMI, and over 80% of managers agree that a CMI qualification is essential to becoming a professional manager. Learners must complete any combination to a minimum of 370 TUT hours, 37 credits to achieve this qualification. Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Principles of management and leadership Reference No : CMI 301 Credit : 7 || TQT : 70 LEARNING OUTCOME 1. Understand how organisations operate. 2. Understand the management role 3. Understand the application of management and leadership approaches. UNIT2- Developing the Knowledge, Skills and Abilities of Individuals and Teams Reference No : CMI 307 Credit : 4 || TQT : 40 LEARNING OUTCOME 1. Know the purpose of developing the knowledge, skills and abilities of individuals and teams. 2. Know different types of development opportunities available to support individuals and teams. 3. Be able to identify and select development opportunities for individuals and teams. UNIT3- Managing a Team to Achieve Results Reference No : CMI 302 Credit : 6 || TQT : 60 LEARNING OUTCOME 1. Understand the role and purpose of teams 2. Be able to recognise the characteristics of a high performing team. 3. Know how to lead, communicate with and motivate a high performing team. UNIT4- Managing Individuals to be Effective in their Role Reference No : CMI 303 Credit : 5 || TQT : 50 LEARNING OUTCOME 1. Understand an individual's work role and responsibilities 2. Know how to set objectives with individuals. 3. Know how to support individuals to perform well UNIT5- Principles of Communication in the Workplace Reference No : CMI 304 Credit : 5 || TQT : 50 LEARNING OUTCOME 1. Know the channels and types of communication used in the workplace. 2. Understand the communication cycle. 3. Be able to plan communication for a target audience. UNIT6- Managing Budgets and Resources Reference No : CMI 314 Credit : 5 || TQT : 50 LEARNING OUTCOME 1. Understand the importance of managing resources in own area of responsibility. 2. Understand the use of budgets in an organisation. 3. Understand how to manage costs within a budget. UNIT7- Managing Data and Information Reference No : CMI 318 Credit : 5 || TQT : 50 LEARNING OUTCOME 1. Understand the reasons for collecting data and information. 2. Know how to manage data and information. 3. Know how to interpret data and information and communicate findings. UNIT8- Managing Meetings Reference No : CMI 319 Credit : 4 || TQT : 40 LEARNING OUTCOME 1. Understand the purposes and types of meetings. 2. Understand how to prepare for meetings. 3. Understand how to facilitate and chair meetings. UNIT9- Managing Own Personal and Professional Development Reference No : CMI 321 Credit : 5 || TQT : 50 LEARNING OUTCOME 1. Understand the benefits of personal and professional development. 2. Know how to identify opportunities for personal and professional development. 3. Know how to create and monitor a personal and professional development plan. UNIT10- Building Stakeholder Relationships Using Effective Communication Reference No : CMI 305 Credit : 4 || TQT : 40 LEARNING OUTCOME 1. Know the purpose of building stakeholder relationships 2. Understand different channels and types of communication used to build relationships with stakeholders. 3. Know how to respond to barriers when communicating with stakeholders. UNIT11- Managing Daily Activities to Achieve Results Reference No : CMI 312 Credit : 4 || TQT : 40 LEARNING OUTCOME 1. Understand the purpose of daily work activities in the context of an organisation. 2. Understand how to prioritise and set objectives for daily work activities. 3. Know how to organise and allocate work. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. Management Direct As part of the program, you will get access to CMI Management Direct, which provides a rich foundation of management and resource for students. The Management Direct is packed with content, including: E-Books Articles Leader videos Idea for leaders Models and so much more... How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

Embark on a dynamic journey where the worlds of Human Resource Management and Marketing converge. Our comprehensive Human Resource Management and Marketing course is designed to equip you with essential skills and knowledge in these two critical domains. Delve into the realm of HR and learn the intricacies of employee recruitment, training, and performance appraisal. Explore the art of motivating and counseling employees while ensuring their health and safety at the workplace. Complement this HR expertise with a deep understanding of marketing, including the various types and effective communication strategies. This course is your gateway to a thriving career in HR and marketing, where you can make a profound impact on organizations. Learning Outcomes Gain expertise in employee recruitment and selection processes. Understand the nuances of training and development to enhance employee skills. Master performance appraisal techniques for a motivated workforce. Learn to foster positive employee relations and provide effective counseling. Ensure workplace health and safety while comprehending HR record-keeping and statistics. Explore the foundations of marketing and develop strong communication skills. Why choose this Human Resource Management and Marketing course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Human Resource Management and MarketingĒ course for? Aspiring HR professionals looking to build a strong foundation. Marketing enthusiasts eager to grasp the basics of the field. Individuals seeking a diverse skill set for a competitive job market. Business owners and entrepreneurs aiming to manage HR and marketing efficiently. Students and professionals interested in HR and marketing synergy. Career path HR Manager: £30,000 - £70,000 Marketing Coordinator: £22,000 - £35,000 Recruitment Specialist: £25,000 - £45,000 Marketing Assistant: £20,000 - £30,000 Employee Relations Advisor: £25,000 - £45,000 Communications Officer: £25,000 - £45,000 Prerequisites This Global Human Resource Management Professional (GPHR) does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Global Human Resource Management Professional (GPHR) was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Human Resource Management and Marketing Module 01: Introduction to Human Resource 00:17:00 Module 02: Employee Recruitment and Selection Procedure 00:32:00 Module 03: Employee Training and Development Process 00:22:00 Module 04: Performance Appraisal Management 00:19:00 Module 05: Employee Relations 00:14:00 Module 06: Motivation and Counselling 00:19:00 Module 07: Ensuring Health and safety at the Workplace 00:17:00 Employee Termination 00:18:00 Module 09: Employer Record and Statistics 00:11:00 Module 10: What is Marketing? 00:10:00 Module 11: Common Marketing Types (I) 00:07:00 Module 12: Common Marketing Types (II) 00:08:00 Module 13: Communicating the Right Way 00:07:00

Embark on a transformative journey with 'Adult Care Management: Providing Quality Care for Adults in Need.' Delve into the intricate realm of adult care, starting with an insightful introduction, and navigate your way through crafting service plans to ensuring well-being. Unearth the secrets of fostering robust partnerships, prioritising open communication, and safeguarding the vulnerable. With the landscape of care constantly evolving, equip yourself with the know-how to overcome challenges in adult care settings and champion a gold standard of care for those in need. Learning Outcomes Understand the fundamentals and significance of adult care. Devise and implement comprehensive service development plans. Master the art of effective communication within care settings. Foster collaboration and partnerships in adult care environments. Navigate the challenges and barriers in adult care settings, ensuring safety and well-being. Why buy this Adult Care Management: Providing Quality Care for Adults in Need? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Level 3 Adult Care Management Certificate: Providing Quality Care for Adults in Need there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Adult Care Management: Providing Quality Care for Adults in Need for? Individuals aiming to pursue a career in adult care management. Team leaders and managers in healthcare and caregiving sectors. Educators and trainers specialising in adult care curricula. Policy makers and advocates focused on enhancing adult care standards. Caregivers eager to upskill and improve service delivery. Prerequisites This Level 3 Adult Care Management Certificate: Providing Quality Care for Adults in Need does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Level 3 Adult Care Management Certificate: Providing Quality Care for Adults in Need was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Adult Care Manager: £30,000 - £45,000 annually Service Development Planner: £32,000 - £48,000 annually Adult Care Trainer: £28,000 - £42,000 annually Care Partnership Coordinator: £29,000 - £44,000 annually Adult Care Safeguarding Officer: £31,000 - £47,000 annually Well-Being and Stress Management Counsellor in Care Settings: £27,000 - £41,000 annually. Course Curriculum Module 01: Introduction to Adult Care Introduction to Adult Care 00:10:00 Module 02: Creating a Service Development Plan Creating a Service Development Plan 00:08:00 Module 03: Importance of Communication Importance of Communication 00:12:00 Module 04: Partnership Working Partnership Working 00:11:00 Module 05: Supporting and Encouraging the Team Supporting and Encouraging the Team 00:10:00 Module 06: Supporting Education in Adult Care Supporting Education in Adult Care 00:13:00 Module 07: Safeguarding in Adult Care Safeguarding in Adult Care 00:07:00 Module 08: Managing Stress and Maintaining Well-Being Managing Stress and Maintaining Well-Being 00:08:00 Module 09: Overcoming Barriers in Adult Care Settings Overcoming Barriers in Adult Care Settings 00:11:00

Are you ready to embark on a journey to excel in customer service and communication? Welcome to our 'Call Centre Training: Excelling in Customer Service and Communication' course, where we unravel the secrets to becoming a top-notch call centre agent. In today's competitive world, customer service excellence is paramount, and this course is your gateway to mastering it. Our comprehensive curriculum covers every aspect of call centre operations, from understanding the fundamentals to developing the skills required for effective communication. Whether you're new to the industry or seeking to enhance your existing knowledge, this course will equip you with the tools needed to thrive. From telephone etiquettes to handling difficult customers and staying updated on industry trends, our program ensures you are well-prepared for success in the dynamic world of call centres. Learning Outcomes Gain an in-depth understanding of call centre operations. Identify and embody the essential traits of a successful call centre agent. Master telephone etiquettes to create outstanding customer experiences. Hone your communication skills for effective customer interactions. Acquire expertise in scripting and negotiation techniques. Why buy this Call Centre Training: Excelling in Customer Service and Communication? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Call Centre Training: Excelling in Customer Service and Communication there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Call Centre Training: Excelling in Customer Service and Communication course for? Aspiring call centre professionals looking to kickstart their career. Customer service enthusiasts seeking to excel in call centre roles. Existing call centre agents aiming to enhance their skills. Managers and supervisors overseeing call centre teams. Anyone passionate about delivering exceptional customer experiences. Prerequisites This Call Centre Training: Excelling in Customer Service and Communication does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Call Centre Training: Excelling in Customer Service and Communication was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Call Centre Agent: £18,000 - £25,000 per annum Customer Service Representative: £18,000 - £30,000 per annum Call Centre Supervisor: £25,000 - £40,000 per annum Customer Experience Manager: £30,000 - £50,000 per annum Operations Manager (Call Centre): £40,000 - £60,000 per annum Call Centre Director: £60,000 - £100,000+ per annum Course Curriculum Module 01: Introduction to Call Centre Introduction to Call Centre 00:14:00 Module 02: Traits of a Call Centre Agent Traits of a Call Centre Agent 00:13:00 Module 03: Agent and Customer Relationship Agent and Customer Relationship 00:15:00 Module 04: Telephone Etiquettes Telephone Etiquettes 00:10:00 Module 05: Communication Skills Communication Skills 00:13:00 Module 06: Scripts and Negotiation Techniques Scripts and Negotiation Techniques 00:12:00 Module 07: Managing Difficult Customers Managing Difficult Customers 00:09:00 Module 08: Call Centre Metrics and Benchmarking Call Centre Metrics and Benchmarking 00:16:00 Module 09: Call Centre Technology and Trends Call Centre Technology and Trends 00:14:00

Embrace a proactive approach to risk management in adult care with our comprehensive Risk Management in Adult Care course. Discover how to strike a balance between safeguarding individuals and empowering them to take positive risks that enhance their lives. Delve into the intricacies of positive risk-taking, exploring strategies to promote autonomy, choice, and control for individuals receiving care. Understand the challenges of risk-averse cultures and develop effective communication techniques to address concerns and foster a supportive environment. Equip yourself with essential tools for risk management, including assessment frameworks, care planning approaches, and incident investigation procedures. Learn how to implement robust policies and procedures to minimize risks and maximize safety. Learning Outcomes Gain a comprehensive understanding of risk management principles and their application in adult care Explore the concept of positive risk-taking and its significance in promoting individual well-being Identify the challenges of risk-averse cultures and develop strategies to overcome them Master essential risk management tools, including assessment frameworks, care planning approaches, and incident investigation procedures Implement effective risk management policies and procedures to safeguard individuals and minimize risks Strike a balance between safeguarding individuals and empowering them to take positive risks Enhance your skills in risk assessment, risk management, and communication. Why choose this Risk Management in Adult Care course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Risk Management in Adult Care course for? Adult care professionals seeking to enhance their risk management skills and knowledge Care managers, team leaders, and supervisors responsible for implementing risk management strategies Individuals working in residential care homes, nursing homes, or domiciliary care settings Anyone seeking to promote a positive risk-taking culture in adult care Those interested in developing a balanced approach to risk management that safeguards individuals while respecting their autonomy. Career path Adult Care Manager (£25,000 - £45,000) Care Home Manager (£27,000 - £47,000) Nursing Home Manager (£30,000 - £50,000) Domiciliary Care Manager (£25,000 - £45,000) Risk Management Specialist (£30,000 - £50,000) Quality Assurance Officer (£30,000 - £50,000) Prerequisites This Risk Management in Adult Care does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Risk Management in Adult Care was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Positive Risk Taking Positive Risk Taking 00:14:00 Module 02: Risk-Averse Culture Risk-Averse Culture 00:13:00 Module 03: Balancing Risks and Rights Balancing Risks and Rights 00:13:00 Module 04: Tools for Risk Management Tools for Risk Management 00:14:00 Module 05: Policies, Procedures and Benefits Policies, Procedures and Benefits 00:13:00 Module 06: Assess and Manage Assess and Manage 00:15:00 Module 07: Guidance and Balanced Approach Guidance and Balanced Approach 00:17:00

Embark on a transformative journey with our Coaching and Mentoring in Care course, where each module unfolds a tapestry of knowledge and skills, elevating your capacity to make a lasting impact in the realm of care. In Module 01, delve into diverse models of coaching and mentoring, sculpting your understanding of the dynamic strategies that underpin effective guidance. Module 02 unfurls the principles that form the backbone of coaching and mentoring, laying the foundation for your ascent as a mentor or coach in the care domain. As you progress, Module 03 takes you through the art of developing and promoting coaching and mentoring, equipping you to foster growth in others. Module 04 facilitates the implementation of coaching and mentoring, providing you with the tools to turn theory into impactful practice. Dive into Module 05, where ethical considerations and effective communication are explored, ensuring that your coaching and mentoring relationships are built on trust and understanding. Module 06 and Module 07 round out the journey, focusing on honing management, personal, financial, and organizational skills essential for success in the care sector. Learning Outcomes Acquire an in-depth understanding of diverse coaching and mentoring models. Master the foundational principles that underscore effective coaching and mentoring. Develop the skills to promote and implement coaching and mentoring practices. Navigate ethical considerations and enhance communication for impactful mentorship. Hone management, personal, financial, and organizational skills crucial in the care sector. Why choose this Coaching and Mentoring in Care course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Coaching and Mentoring in Care course for? Aspiring mentors and coaches looking to specialize in the care industry. Care professionals seeking to enhance their leadership and guidance capabilities. Individuals interested in fostering a positive impact on the personal and professional growth of others. Managers and supervisors in care settings aiming to implement effective coaching and mentoring practices. Students pursuing careers in healthcare or social care with a passion for mentorship. Career path Care Mentor: £28,000 - £40,000 Healthcare Coach: £30,000 - £45,000 Personal Development Specialist: £32,000 - £48,000 Care Leadership Consultant: £35,000 - £50,000 Organizational Growth Advisor: £38,000 - £55,000 Senior Care Management Coach: £40,000 - £60,000 Prerequisites This Coaching and Mentoring in Care does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Coaching and Mentoring in Care was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Models of Coaching and Mentoring Models of Coaching and Mentoring 00:15:00 Module 02: Coaching and Mentoring Principles Coaching and Mentoring Principles 00:15:00 Module 03: Develop & Promote Coaching & Mentoring Develop & Promote Coaching & Mentoring 00:14:00 Module 04: Implementation of Coaching & Mentoring Implementation of Coaching & Mentoring 00:16:00 Module 05: Ethical Aspects & Communication Ethical Aspects & Communication 00:16:00 Module 06: Management & Personal Skills Management & Personal Skills 00:17:00 Module 07: Finance and Oraganisational Skills Finance and Oraganisational Skills 00:18:00

Course Overview: In a world where health and social well-being are paramount, the Level 4 Diploma in Health and Social Care Management emerges as the most significant source of knowledge and expertise. This comprehensive program stands as a bridge between compassionate caregiving and efficient management, aiming to shape individuals who can contribute significantly to the health and social care sector. With statistics revealing a steady rise in demand for skilled professionals in this field, this course provides an indispensable opportunity for those seeking to make a meaningful impact. This course echoes that sentiment, guiding learners through a rich tapestry of modules encompassing theoretical insights and valuable strategies. From understanding healthcare's legal and ethical dimensions to mastering effective communication, every aspect is meticulously covered to craft proficient professionals. The Level 4 Diploma in Health and Social Care Management is more than just a program - it is a stepping stone towards a fulfilling and influential career. So, enrol now! Key Features of the Course: CPD Certification 24/7 Learning Assistance Engaging Learning Materials Who is This Course For? This course is tailored for individuals who aspire to blend their passion for healthcare with managerial expertise. It is designed for those aiming to step into roles that require a profound understanding of health and social care dynamics and the ability to oversee and optimise service delivery. Learning Outcomes: Upon completion of this course, learners will: Understand the fundamentals of Health and Social Care. Develop communication skills relevant to the field. Comprehend the rights and responsibilities of a healthcare worker. Embrace your role as a caregiver and healthcare professional. Promote equality, diversity, and fairness in healthcare settings. Be well-versed in crucial principles and policies. Grasp the legal, professional, and ethical aspects of healthcare. Gain insights into the economics and strategic marketing of healthcare. Acquire the skills to manage finance and service delivery in healthcare organisations. Why Enrol in This Course: Enrolling in this Level 4 Diploma in Health and Social Care Management course equips learners with a blend of healthcare proficiency and management acumen. By mastering the modules, participants will enhance their knowledge and cultivate skills in communication, legal understanding, and strategic thinking. As one of the top-reviewed courses in the field, recently updated to align with emerging trends, this diploma opens doors to opportunities within the dynamic healthcare landscape. Requirements: Engaging in this course requires a foundational interest in health and social care. Basic computer literacy and access to the internet are necessary to navigate the online learning platform. Career Path: Graduates of the Level 4 Diploma in Health and Social Care Management can pursue careers as: Healthcare Managers Social Services Managers Care Home Managers Community Health Coordinators Health Program Coordinators Rehabilitation Managers Clinical Services Administrators Salaries in these roles can range from £30,000 to £60,000 per annum, depending on experience and location. Certification: Upon completing the Level 4 Diploma in Health and Social Care Management course, learners will receive a CPD certificate, a valuable testament to their expertise and commitment to health and social care management. Course Curriculum 2 sections • 15 lectures • 07:15:00 total length •Module 1. Introduction to Health and Social Care: 00:16:00 •Module 2: Communication and its Relevance: 00:41:00 •Module 3: Rights and Responsibilities as a Health and Social Care Worker: 00:39:00 •Module 4: Role as A Caregiver and Healthcare Professional: 00:23:00 •Module 5: Working in Health and Social Care; Promoting Equality, Diversity and Rights: 00:46:00 •Module 6: Important Principles and Policies in Health and Social Care Work: 00:20:00 •Module 7: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 1: 00:50:00 •Module 8: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 2: 00:48:00 •Module 9: Safeguarding Vulnerable Individuals: 00:49:00 •Module 10: Health and Safety Responsibilities: 00:51:00 •Module 11 : The Economics of Healthcare: 00:11:00 •Module 12: Strategic Marketing for Health and Social Care: 00:09:00 •Module 13: Managing Finance in Health and Social Care: 00:21:00 •Module 14: Managing Service Delivery in Health and Social Care: 00:11:00 •Assignment - Level 4 Diploma in Health and Social Care Management: 00:00:00

Course Overview: The quality of its care truly measures the health of a society. According to the World Health Organization, by 2030, the world will require an additional 40 million health and social care professionals, highlighting the ever-growing importance of this sector. This Health and Social Care - Level 3 course will provide you with an in-depth understanding of the pivotal roles, rights, responsibilities, and best practices within the Health and Social Care industry. Delving into communication's vital role in safeguarding vulnerable individuals and promoting equality and diversity, this course ensures that participants have comprehensive knowledge and skills to make meaningful contributions to this field. Key Features of the Course: CPD Certificate upon completion. 24/7 Learning Assistance to guide and support. Engaging and high-quality learning materials that facilitate understanding. Who is This Course For? This Health and Social Care - Level 3 course is Ideal for individuals keen on building a solid health and social care foundation. Also, for those new to the sector or those aiming to enhance their knowledge. Learning Outcome The Fundamentals of Health and Social Care. Effective communication techniques in healthcare settings. The rights and obligations of a Health and Social Care worker. Key roles within caregiving and healthcare. Strategies to champion equality, diversity, and rights. Principles, policies, and the legal landscape of Health and Social Care. Essential aspects of safeguarding and risk management. Why Enrol in This Course: Become proficient in the multifaceted world of Health and Social Care. With a top-rated, frequently updated, and currently trending curriculum, learners are guaranteed a relevant course that imparts skills that are essential in the ever-evolving healthcare landscape. Requirements: A genuine interest in health and social care. Basic English proficiency. Access to a computer and stable internet connection. Career Path: After completing this Health and Social Care - Level 3 course, participants can pursue careers in: Healthcare Assistant - Average UK salary: £20,000 Support Worker - Average UK salary: £18,500 Care Coordinator - Average UK salary: £22,000 Health Service Manager - Average UK salary: £31,000 Social Care Administrator - Average UK salary: £19,500 Residential Care Leader - Average UK salary: £26,000 Health Promotion Specialist - Average UK salary: £30,000 Certification: Upon completing this Health and Social Care - Level 3 course, participants will be awarded a CPD certificate. FAQ What is health and social care level 3? Health and social care level 3 is a course. It teaches care skills. People learn how to care for others. They understand the needs of different people. They get skills for care jobs. What is a Level 3 health and social care course UK? In the UK, the Level 3 health and social care course is popular. It is for those wanting to work in care. The course teaches UK care standards. Students learn both theory and practice. What is level 3 equivalent to? Level 3 is like A-Levels. It's a post-GCSE qualification. Not as high as a degree. It's a step before university. What is a health and social care level 3 qualification? A health and social care level 3 qualification is a certificate. It says you have completed the course. With it, you show you have care skills. Employers in the care sector recognise it. Is Level 3 a degree? No, Level 3 is not a degree. It's below a degree. A degree is higher. After Level 3, many go to university for a degree. Course Curriculum 1 sections • 11 lectures • 07:08:00 total length •Module 01: Introduction to Health and Social Care: 00:19:00 •Module 02: Communication and its Relevance: 00:42:00 •Module 03: Rights and Responsibilities as a Health and Social Care Worker: 00:38:00 •Module 04: Role as A Caregiver and Healthcare Professional: 00:26:00 •Module 05: Working in Health and Social Care; Promoting Equality, Diversity and Rights: 00:49:00 •Module 06: Important Principles and Policies in Health and Social Care Work: 00:23:00 •Module 07: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 1: 00:50:00 •Module 08: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 2: 00:48:00 •Module 09: Safeguarding Vulnerable Individuals: 00:52:00 •Module 10: Health and Safety Responsibilities: 00:51:00 •Module 11: Risk Management in Health and Social Care: 00:30:00

Elevate your business acumen and unlock new career opportunities with our powerful Mini MBA & Business Studies Bundle. In today's competitive landscape, professionals with solid business management and strategy foundation are in high demand. With an average yearly salary exceeding £40,000 in the UK, this bundle equips you with essential business knowledge and offers the potential for lucrative career growth. Our exclusive bundle combines two powerhouse courses - Mini MBA and Business Studies. These courses provide a well-rounded understanding of business principles, strategic management, marketing strategies, financial analysis, and more. Take advantage of this valuable opportunity to boost your career and unlock endless business possibilities. Each courses in this bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This bundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Immerse yourself in these diverse, enthralling subjects, each designed to fuel your curiosity and enhance your knowledge. Dive in now! The courses in this bundle include: Mini MBA Business Studies Learning Outcomes: Develop a comprehensive understanding of fundamental concepts, including strategic management, marketing, finance, and operations. Acquire critical analytical and problem-solving skills to make informed business decisions and drive organisational success. Gain knowledge of industry trends, market dynamics, and competitive strategies to navigate the ever-evolving business landscape. Enhance your leadership abilities and develop effective communication and interpersonal skills to lead teams and collaborate with stakeholders. Master the art of financial analysis, budgeting, and forecasting to ensure sound financial management and drive business growth. Cultivate a strategic mindset and the ability to identify and capitalise on business opportunities while managing risks. Mini MBA & Business Studies Bundle equips you with the essential knowledge and skills required to thrive in the competitive business landscape; this bundle offers a gateway to lucrative career opportunities. The Mini MBA course provides a condensed yet comprehensive overview of fundamental business principles and practices. You'll gain a solid foundation in essential business disciplines, from strategic management and marketing to finance and operations. Explore the intricacies of business decision-making, develop effective strategies, and understand the factors driving successful business operations. This course is designed to provide you with the knowledge and skills necessary to navigate the complexities and make informed decisions. In the Business Studies course, you'll delve deeper into the multifaceted business world. Gain a detailed understanding of various functional areas, including marketing, finance, human resources, and operations. Analyse market trends, explore the principles of financial analysis and develop critical thinking skills to solve complex challenges. This course will equip you with the tools and insights needed to thrive in a competitive business environment and make a meaningful impact in your chosen industry. Enrol in our bundle today and fast-track your business career. Whether you're an aspiring entrepreneur, a recent graduate eager to kickstart your journey, or a seasoned professional seeking to enhance your skill set, this bundle provides the knowledge and expertise you need to thrive. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The target audience for the course is: Aspiring entrepreneurs seeking to develop a strong foundation in this field. Recent graduates aim to enhance their employability and kickstart their careers in the business sector. Professionals are looking to advance their business knowledge and skills for career progression. Business owners and managers seek to refine their strategic thinking and decision-making abilities. Individuals are interested in exploring the business world and comprehensively understanding its various facets. Career path Some of the career paths related to this field are: Business Analyst: £30,000 - £60,000 per year Marketing Manager: £35,000 - £70,000 per year Financial Analyst: £35,000 - £70,000 per year Operations Manager: £40,000 - £80,000 per year Business Development Manager: £40,000 - £100,000 per year Project Manager: £45,000 - £90,000 per year Chief Executive Officer (CEO): £80,000 - £200,000+ per year Certificates Certificate Of Completion Digital certificate - Included Certificate Of Completion Hard copy certificate - £9.99 Unlock your potential and showcase your accomplishments with our CPD Quality Standards certificates! Upon finishing your Mini MBA and Business Studies, you'll have the opportunity to obtain valuable proof of your achievement. For just £4.99, we'll send you a CPD Quality Standards PDF Certificate via email, or if you prefer, you can get a beautifully printed hardcopy certificate for £9.99 in the UK. If you're located internationally, don't worry! We offer a printed hardcopy certificate for £14.99, ensuring your success knows no boundaries. Grab your certificate and celebrate your success today!