20315 Courses

Explore the profound concept of belonging and its paramount importance in today's workplace. Belonging transcends mere inclusion; it encapsulates the profound sense of connection, security, and community that every individual seeks within an organization. Investigate the dimensions of belonging and how it impacts employee engagement, performance, retention, and overall workplace well-being. In an era marked by remote work and changing workplace dynamics, the need for belonging has never been more pronounced. By examining how various demographic groups experience the workplace differently, this course underscores the universal nature of belonging as a catalyst for commitment, motivation, and job satisfaction. Furthermore, it emphasizes the importance of creating an inclusive environment where every individual, regardless of their background, feels valued, seen, and heard. Learning Objectives Define the concept of belonging and its significance in the workplace, emphasizing its role in fostering connection, security, and community among employees.;Recognize the tangible benefits of fostering a sense of belonging within organizations, including increased employee engagement, performance, and retention.;Analyze the impact of belonging on organizational profitability, job performance, turnover rates, and overall workplace well-being.

Are you focusing on e-commerce or your organization's digital transformation? If you aren't, you could be putting the future of your company at risk. Actively upgrading along with the rest of the world not only gives you a competitive edge, it retains the customers and clients you already have. Yet it is easy for some companies to not realize they are being left behind and to not fully grasp the ways that not staying up to date can cost them opportunities for growth or survival. This video clearly outlines the challenges that organizations face when they fail to keep up with the digital transformation. It is great for stakeholders and upper management. Length: 5:00 Learning Objectives Evaluate the significance of digital transformation for organizations and their long-term viability. Analyze the impact of maintaining a digital presence on consumer connections and the potential consequences of being perceived as outdated and irrelevant.;Examine the competitive advantages that digital technology offers in today's market and explore how digital transformation can position a company to compete effectively and respond to evolving consumer preferences, ultimately influencing business success.;Measure the role of Artificial Intelligence and Big Data in collecting and harnessing valuable consumer data.;Recognize the limitations and challenges organizations face when operating without digital analytics and how it can impact their ability to stay competitive and relevant in the market.

This course is specifically for Sunbelt Rentals team members. This module covers the requirements for TExT and how to carry out the Thorough Examination and Test process for on-tool dust extraction machines. To complete the training you will need a working knowledge of machinery and have operated or completed Combined Inspections and Tests (PAT) on machines.

Fatigue journeys vary from person to person - no two experiences are the same. But there's one challenging topic that seems to feature in most people's journeys at one time or another... communication! In this webinar recording I share tips and advice on how to tackle five of the most common conversation challenges when you're on a fatigue recovery journey. How this webinar will help you There are many reasons why conversations with others can be challenging when you've got fatigue - the key one being that fatigue challenges seem to be very difficult to understand (or even believe) if you haven't been through one yourself. And this really doesn't help when it comes to interacting with others - whether that be your loved ones, colleagues, or those you've only just met. I've helped countless people figure out how to communicate with those around them, in ways that don't negatively impact their health - while keeping both parties feeling as positive about the interaction as possible. This has given me a clear view of the most common challenges people face, and the solutions that tend to work best. And that's what I share with you in this recording of a webinar held recently. Of course, conversations are contextual and every single one is unique. But the tips and suggestions I share here can be tailored and customised to many different situations. I can't commit to running this as a live event terribly often, so I recorded the last time I ran it - and now offer it to you to purchase on demand. Meaning you can access this help straight away! Contents A quick introduction! Comms_intro.mov 2 mins101 MB The webinar recording In this 49 minute video, hear me give advice and tips on how to tackle these tricky communication situations: Communicating your situation to those you live with/are close to - in a way that goes well, and doesn't negatively impact your health/symptoms How to talk to people who are 'helpfully' trying to tell you how to cure yourself (when you know it's wrong!) Socialising with friends when you have fatigue Navigating conversations at large events (weddings, parties etc) How to talk to people who don't understand fatigue (or even believe in it) Main event.mp4 49 mins83 MB A copy of the slides I presented Communicating when fatigued0410.pdf 1.38 MB The Q&A digest This is a written capture of the Q&A discussion, held after my main presentation. I didn't record the Q&A in order to allow those who attended live to feel comfortable switching their cameras on and participating in the discussion. I hope you find this written summary helpful. Comms webinar Q&A capture.pdf 65.6 KB

Dealing with Angry or Rude Customers   Course Description   Copyright Ross Maynard 2021   Course Description If you work in customer service in any way, then, from time to time, you are going to have to deal with angry or rude customers. This course will help you manage those stressful situations and support the customer as best you can. Anger is a normal and relatively common emotion caused by a perceived hurt or provocation. In some cases a customer’s anger or rude behaviour may be driven by the failings of your organisation or its products and services. In other cases, the problem may be outside your control but you still have to deal with the impact. In this course we look at anger in a customer service situation and how to deal with it. We review the nature and causes of anger; we look at how poor customer service can cause anger and what you can do to prepare your organisation to deal with anger. We cover the warning signs for anger and present a 12 step approach to dealing with an angry customer. We cover questions and short scripts that can help you start a discussion with an angry customer, and we consider why customers might be rude. Finally we look at managing the stress of dealing with an angry customer and finish the course with a review of the key learning points. I hope you find the course helpful.   Key Learning Points  On completion of the course, delegates will be able to: Understand the nature and causes of anger as an emotion. Consider their objectives when dealing with an angry customer. Help prepare their organisation for dealing with angry customers. Identify appropriate customer service metrics Work through a series of steps to deal with an angry customer. Use questions and short scripts to try to help a customer bring their anger under control . Consider why a customer might be rude, and how to deal with that rudeness. Understand how to manage the stress of dealing with angry or rude customers.     Curriculum L1: Anger as an Emotion L2: Your Objectives when Dealing with Anger L3: Poor Customer Service L4: Preparing your Organisation  L5: Warning Signs and What Not to Do L6: The 12 Steps to Dealing with Anger L7: Example Scripts for Angry Customers L8: Dealing with Rude Customers L9: Dealing with Stress, and Key Learning Points     Pre-Course Requirements There are no pre-course requirements     Additional Resources Copy of customer behaviour policy     Course Tutor Your tutor is Ross Maynard. Ross is a Fellow of the Chartered Institute of Management Accountants in the UK and has 30 years’ experience as a process improvement consultant specialising in business processes and organisation development. Ross is also a professional author of online training courses. Ross lives in Scotland with his wife, daughter and Cocker Spaniel

Master per unit analysis in electrical engineering with our comprehensive course. Learn single and three-phase system analysis techniques for real-world applications.

Embark on an enlightening journey with our Anthropology course. Explore the depths of human societies, uncovering the intricacies of culture, language, economics, and more. Tailored for those fascinated by the diverse tapestry of human existence.

Unlock the potential of AI-driven creative writing with our QuillBot AI Masterclass. Elevate your writing skills and explore advanced features for flawless content creation.

Demystify the world of finance with our comprehensive Finance course. From understanding banking systems to mastering personal financial planning, this course is designed to equip you with the skills to make informed financial decisions in personal and corporate settings.

“Master the integration of AI in programming with our ‘ChatGPT for Programmers’ course. Discover how ChatGPT can revolutionize your coding skills and open new horizons in software development.”