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Public Speaking 1 Day Training in Wakefield

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Customer Service Essentials 1 Day Training in Birmingham

Dive into the realm of 'Service Helpdesk & Technical Support' with our comprehensive course, designed meticulously for those keen on mastering the nuances of telecommunication in the business world. As the digital age sweeps across industries, the ability to maintain effective telephonic relationships stands paramount. Whether it's managing interoffice communications, ensuring proper phone etiquette, or solving dilemmas over the call, this course lays down a roadmap, paving your way to be the linchpin in any organisation's communication chain. Learning Outcomes Acquire proficiency in managing both inbound and outbound telephonic communications. Understand and implement superior telephone etiquette and rapport-building techniques. Develop the ability to address challenging callers through active listening and effective problem-solving methods. Master organisational, record-keeping, and business writing proficiencies to streamline operations. Enhance customer relationships with tailored strategies and effective planning. Why buy this Service Helpdesk & Technical Support Course course? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Service Helpdesk & Technical Support Course there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Service Helpdesk & Technical Support Course course for? Individuals keen on spearheading telecommunication efforts within a corporate setting. Aspiring customer service representatives aiming for excellence in their roles. Managers seeking to refine their team's telecommunication procedures and protocols. Entrepreneurs wanting to establish robust communication lines in their ventures. Any professional eager to augment their telephone-based interaction skills. Prerequisites This Service Helpdesk & Technical Support Course does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Service Helpdesk & Technical Support Course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Helpdesk Technician: £20,000 - £26,000 Technical Support Specialist: £25,000 - £32,000 Customer Service Representative: £18,000 - £24,000 Communication Coordinator: £23,000 - £29,000 Customer Relationship Manager: £30,000 - £40,000 Telecommunication Specialist: £28,000 - £35,000 Course Curriculum Module 01: Managing Interoffice Calls and Voicemail Managing Interoffice Calls and Voicemail 00:11:00 Module 02: Aspects of Phone Etiquette Aspects of Phone Etiquette 00:32:00 Module 03: Business Telephone Skills Business Telephone Skills 00:20:00 Module 04: Building Rapport Over the Phone Building Rapport Over the Phone 00:25:00 Module 05: Inbound and Outbound Calls Inbound and Outbound Calls 00:17:00 Module 06: Active Listening and Managing Tough Callers Active Listening and Managing Tough Callers 00:29:00 Module 07: Mail Services and Shipping Mail Services and Shipping 00:26:00 Module 08: Intra Organisation Dealings Intra Organisation Dealings 00:36:00 Module 09: Problem Solving over the Phone Problem Solving over the Phone 01:05:00 Module 10: Record Keeping and Filing Systems Record Keeping and Filing Systems 00:29:00 Module 11: Business Writing Skills Business Writing Skills 00:42:00 Module 12: Organisational Skills Organisational Skills 01:17:00 Module 13: Communication Skills Communication Skills 00:26:00 Module 14: Customer Relationship Management Customer Relationship Management 00:43:00 Module 15: Effective Planning and Scheduling Effective Planning and Scheduling 00:47:00 Module 16: Invoicing/Petty Cash InvoicingPetty Cash 00:28:00

Anaphylaxis and Basic Life Support (CSTF) is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Anaphylaxis and Basic Life Support (CSTF) and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 03 Hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Module 01: What Is Anaphylaxis? What is Anaphylaxis 00:18:00 Module 02: Treatment for Anaphylaxis Treatment for Anaphylaxis 00:17:00 Module 03: Everyday Management of Anaphylaxis Everyday Management of Anaphylaxis 00:17:00 Module 04: An Introduction to Basic Life Support (BLS) An Introduction to Basic Life Support (BLS) 00:22:00 Module 05: Cardiopulmonary Resuscitation (CPR) CPR (Cardio-Pulmonary Resuscitation) 00:17:00 Module 06: The Role of an Automated External Defibrillator (AED) The Role of an Automated External Defibrillator (AED) 00:19:00 Module 07: Choking Choking 00:21:00 Module 08: Recovery Position and First Aid Techniques Recovery Position and First Aid Techniques 00:19:00

Are you looking to enhance your Family Support Worker skills? If yes, then you have come to the right place. Our comprehensive course on Family Support Worker will assist you in producing the best possible outcome by mastering the Family Support Worker skills. The Family Support Worker course is for those who want to be successful. In the Family Support Worker course, you will learn the essential knowledge needed to become well versed in Family Support Worker. Get 2 Free Courses with the Family Support Worker and Safeguarding Training Course 01: Safeguarding: Child Abuse & Violence Course 02: Counselling & Mental Health Support Training Our Family Support Worker course starts with the basics of Family Support Worker and gradually progresses towards advanced topics. Therefore, each lesson of this Family Support Worker course is intuitive and easy to understand. Why would you choose the Family Support Worker course from Compliance Central: Lifetime access to Family Support Worker course materials Full tutor support is available from Monday to Friday with the Family Support Worker course Learn Family Support Worker skills at your own pace from the comfort of your home Gain a complete understanding of Family Support Worker course Accessible, informative Family Support Worker learning modules designed by experts Get 24/7 help or advice from our email and live chat teams with the Family Support Worker Study Family Support Worker in your own time through your computer, tablet or mobile device. A 100% learning satisfaction guarantee with your Family Support Worker Course Family Support Worker Curriculum Breakdown of the Family Support Worker Course Module 01: Introduction to Family Support Work Module 02: Solving Family Issues - Part 1 Module 03: Solving Family Issues - part 2 Module 04: Safeguarding - Assessing need and providing help (Part 1) Module 05: Safeguarding - Assessing Need and Providing Help (Part 2) Module 06: Legislation, Policy and Guidance Module 07: Understanding Child Development Module 08: Caring for Children Module 09: Healthy Food, Healthy living Module 10: Keeping Children Healthy & Safe Module 11: Child Protection Module 12: Coronavirus: The Outbreak Module 13: Sources, Symptoms & Spreading of the Coronavirus Module 14: The Vaccine, the Treatments and the Prevention of Nov Corona CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Family Support Worker course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Family Support Worker. It is also great for professionals who are already working in Family Support Worker and want to get promoted at work. Requirements To enrol in this Family Support Worker course, all you need is a basic understanding of the English Language and an internet connection. Career path Family Support Worker: £20K to £30K per year Child Protection Officer: £25K to £35K per year Youth Worker: £18K to £28K per year Social Services Assistant: £20K to £32K per year Domestic Violence Advocate: £22K to £35K per year Foster Care Coordinator: £25K to £40K per year Certificates 3 CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate Each CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99

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In the heart of every maternity unit lies a dedicated team of professionals, ensuring the well-being of both mother and child. Among these unsung heroes, the maternity healthcare assistant plays a pivotal role, offering support and care during one of life's most transformative moments. The 'Maternity Healthcare Assistant & Support Worker' course is meticulously designed to equip learners with the knowledge and skills required to thrive in a healthcare assistant maternity unit. Spanning 16 comprehensive modules, this course delves deep into the intricacies of maternity care, from understanding the basics of reproductive anatomy to mastering the art of effective communication in a high-pressure environment. By the end of this course, learners will not only have a profound understanding of the responsibilities of a maternity healthcare assistant but will also be well-prepared to embark on a rewarding career in the healthcare assistant maternity unit. With a curriculum that's both comprehensive and engaging, this course is a beacon for those aspiring to make a difference in the world of maternity care. Learning Outcomes Understand the foundational concepts and terminologies associated with maternity care. Gain insights into the reproductive anatomy and the various stages of pregnancy. Develop skills to provide support during labour, postnatal care, and infant feeding. Recognise the significance of perinatal mental health and ways to promote a healthy pregnancy. Enhance interpersonal skills, including empathy, effective communication, and team collaboration. Why buy this Maternity Healthcare Assistant & Support Worker Course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Maternity Healthcare Assistant & Support Worker Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Maternity Healthcare Assistant & Support Worker course for? Aspiring healthcare professionals keen on specialising in maternity care. Individuals looking to transition into the healthcare sector with a focus on maternity. Current healthcare workers aiming to expand their knowledge in maternity support. Those interested in understanding the physiological and psychological aspects of pregnancy. Anyone passionate about ensuring the well-being of mothers and newborns. Career path Maternity Healthcare Assistant: £18,000 - £22,000 Annum Support Worker in Maternity Unit: £20,000 - £24,000 Annum Antenatal Care Specialist: £25,000 - £30,000 Annum Postnatal Support Worker: £22,000 - £26,000 Annum Newborn Care Specialist: £27,000 - £32,000 Annum Perinatal Mental Health Counsellor: £28,000 - £34,000 Annum Prerequisites This Maternity Healthcare Assistant & Support Worker does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Maternity Healthcare Assistant & Support Worker was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to Maternity Care Introduction to Maternity Care 00:16:00 Module 02: Terminology and Abbreviations for Maternity Care Assistant Terminology and Abbreviations for Maternity Care Assistant 00:26:00 Module 03: Reproductive Anatomy & Physiology Reproductive Anatomy & Physiology 00:36:00 Module 04: Antenatal Care and Screening Antenatal Care and Screening 00:48:00 Module 05: Support in Labour: Intrapartum Care Support in Labour Intrapartum Care 00:43:00 Module 06: Postnatal Care Postnatal Care 00:21:00 Module 07: Nurture and Nature: The Healthy Newborn Nurture and Nature The Healthy Newborn 00:27:00 Module 08: Infant feeding Infant feeding 00:29:00 Module 09: Newborn Infection Newborn Infection 00:40:00 Module 10: Care During the Third Stage of Labour Care During the Third Stage of Labour 00:25:00 Module 11: Perinatal mental health Perinatal mental health 00:32:00 Module 12: Supporting a Healthy Pregnancy Supporting a Healthy Pregnancy 00:36:00 Module 13: Effective Communication Effective Communication 00:29:00 Module 14: Empathy and Comfort Skills Empathy and Comfort Skills 00:18:00 Module 15: Team Working Team Working 00:21:00 Module 16: Maternity Care Assistance as a Career Maternity Care Assistance as a Career 00:33:00 Assignment Assignment - Maternity Healthcare Assistant & Support Worker 00:00:00

Take on a transformative journey into the heart of social housing with our exclusive workshop on Tenant Support in Social Housing Programs. Imagine a realm where housing is not just about shelter, but a thriving community where tenants are supported, engaged, and empowered. In this course, we unravel the core fundamentals of social housing, delving into the intricate tapestry of tenant selection, financial management, and property maintenance. As we navigate through safety measures and delve into the art of tenant engagement, you'll discover the essential elements that make social housing programs not just spaces to live but communities to thrive in. Explore the nuanced terrain of recognizing and managing offensive behaviours, equipping yourself with the skills to foster a harmonious living environment. Understand the crucial roles played by social workers and housing officers, gaining insights into their responsibilities. Finally, glimpse into the vast career opportunities awaiting those passionate about making a meaningful impact in social housing management. Join us in this journey where housing transcends its conventional boundaries, becoming a catalyst for positive change and community well-being. Key Features: This Tenant Support in Social Housing Programs Course Includes This Tenant Support Course is CPD Certified Free Certificate Developed by Specialist Lifetime Access Course Curriculum: Tenant Support in Social Housing Programs Module 01: Social Housing Fundamentals Module 02: Tenant Selection and Oversight Module 03: Financial Management in Social Housing Module 04: Safety Measures and Property Maintenance in Social Housing Module 05: Tenant Engagement in Social Housing Module 06: Recognition and Management of Offensive Behaviours Module 07: Responsibilities of Social Workers and Housing Officers Module 08: Career Opportunities in Social Housing Management Learning Outcomes: Tenant Support in Social Housing Programs Master Social Housing Fundamentals, understanding the core principles and structures. Acquire skills in Tenant Selection and Oversight, ensuring efficient housing management. Develop proficiency in Financial Management specific to the dynamics of social housing. Implement Safety Measures and Property Maintenance for a secure and well-maintained environment. Foster Tenant Engagement in Social Housing, creating vibrant and connected communities. Recognize and Manage Offensive Behaviours, maintaining a harmonious social housing atmosphere. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Tenant Support in Social Housing Programs Housing professionals seeking a comprehensive understanding of social housing dynamics. Tenant support staff looking to enhance their knowledge and effectiveness. Social workers and housing officers interested in refining their roles. Individuals involved in community development and social housing initiatives. Policy makers and advocates dedicated to improving social housing programs. Career path Tenant Support in Social Housing Programs Social Housing Officer - £20K to 30K/year. Housing Support Worker - £18K to 25K/year. Housing Officer - £22K to 35K/year. Community Support Worker - £17K to 28K/year. Tenant Liaison Officer - £20K to 32K/year. Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

The Community Support Assistant Course offers a thorough introduction to the vital role of mental health support workers within community settings. Designed to enhance understanding of mental health care, this course explores the function of Community Mental Health Teams (CMHTs), the importance of effective communication, and the involvement of service users in their own care journey. With a focus on rights, responsibilities, and ethical standards, learners gain insight into the broader framework of health and social care. The curriculum also sheds light on youth work, social influences, and safeguarding vulnerable individuals, equipping students with a well-rounded grasp of community support dynamics. This course is ideal for those interested in developing knowledge about supporting individuals with mental health needs without the need for face-to-face attendance. It addresses key legal, ethical, and professional standards that guide practice in health and social care sectors. Whether exploring the role of youth workers or understanding social justice within criminal justice systems, learners will find valuable perspectives that align with current health and social care priorities. The Community Support Assistant Course is a practical choice for anyone seeking a detailed and accessible introduction to this rewarding field. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Overview of Mental Health Support Worker Module 02: Community Mental Health Teams (CMHTs) Module 03: The Participation of the Service User Module 04: Communication and its Relevance Module 05: Introduction to Health and Social Care Module 06: Rights and Responsibilities as a Health and Social Care Worker Module 07: Working in Health and Social Care; Promoting Equality, Diversity and Rights Module 08: Who Are the Youth Workers? Module 09: Youth Worker Role and Methods Module 10: Youth Work as a Career (Social Work) Module 11: Social Influences Module 12: Safeguarding Vulnerable Individuals Module 13: Social Work and Criminal Justice Module 14: Important Principles and Policies in Health and Social Care Work Module 15: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 1 Module 16: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 2 Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Community Support Assistant training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Community Support Assistant training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included