2748 Courses

*** Don't Spend More; Spend Smart*** Get Hard Copy + PDF Certificates + Transcript + Student ID Card + e-Learning App as a Gift - Enrol Now Tired of browsing and searching for a Call Centre Training course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this extensive bundle that has everything you need to succeed. After surveying thousands of learners just like you and considering their valuable feedback, this all-in-one Call Centre Training bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Call Centre Training course that will enhance your skills and prepare you for the competitive job market. Also, our experts are available for answering your queries on Call Centre Training and help you along your learning journey. Advanced audio-visual learning modules of these Call Centre Training courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in Call Centre Training, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Call Centre Training Bundle Consists of the following Premium courses: Course 01: Phone-Based Customer Service Course 02: Customer Relationship Management Course 03: Retail Strategy Course 04: Public Speaking and Presentation Skill Course Course 05: Sales: Psychology of Customers Course 06: Telesales Executive Training Course 07: Facilities Management Level 3 Course 08: Data Protection and Data Security Level 2 Course 09: Effective Communication Skills Diploma Course 10: The Formula to Talk with Strangers Course 11: Emotional Intelligence and Human Behaviour Course 12: Content Management Course 13: Touch Typing Essential Skills Level 3 Course 14: Stress Management Training Benefits you'll get choosing Apex Learning for this Call Centre Training: Pay once and get lifetime access to 14 CPD courses Free e-Learning App for engaging reading materials & helpful assistance Certificates, student ID for the title course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable knowledge without leaving your home How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Call Centre Training expertise and essential knowledge, which will assist you in reaching your goal. Curriculum: Course 01: Phone-Based Customer Service Module 1: Introduction to Customer Service Module 2: What's Different about Good Customer Service? Module 3: Customer Relationship Management Module 4: Customer Service Communication Strategies Module 5: Aspects of Phone Etiquette Module 6: Building Rapport Over the Phone Module 7: Inbound and Outbound Calls Module 8: Active Listening and Managing Tough Callers Module 9: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Course 02: Customer Relationship Management Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM Course 03: Retail Strategy Module 01: Introduction to Retail Management Module 02: Retail Strategy Module 03: Retail Buying and Merchandising Module 04: Retail Pricing Module 05: Supply Chain Management in Retailing Module 06: The Sales Process and Dealing with Customers at the Checkout Module 07: Importance of Consumer Behaviour Module 08: Taking Trends and Targeting Customers Effectively Module 09: The Importance of Communicating with Customers Module 10: Choosing a Retail Location Module 11: Retail Psychology Module 12: Negotiate the Right Deal with Suppliers Module 13: Develop Store Security Procedures Module 14: Management Skills for Leading Your Team Module 15: Selling in Multiple Channels Module 16: Retail Brand Management Module 17: Health & Safety for Retail Stores Module 18: Consumer Rights Act Course 04: Public Speaking and Presentation Skill Course Introduction QUICK UNLEARNING Before Starting this "SKILL" IS THIS HAPPENED WITH YOU???? Impressive Methods of Hooking Audience, even before your Speech or Presentation 6 Highly Impressive Methods of Starting any Speech or Presentation!! Body Language: 6 Methods for Impressive Body Language for Speech or Presentation Vocal Variety: 3 Methods (VST) for POWERFUL Vocal Variety Effective Methods of Ending Any Speech or Presentation Course 05: Sales: Psychology of Customers Introduction Introducing A.S.K - concentrating on 'A' for ATTRACT. Section 3 The 'S' of A.S.K. - SERVING Section 4 The K of A.S.K Section 5 ...And lastly... Course 06: Telesales Executive Training Module 1: Introduction to Tele Sales Executive Training Module- 2: All About Telemarketing Module 3: Elevate Sales on Telephone Module 4: Prospective Telephone-Sales Expert Module 5: The Right Words and Phrases to Use on a Sales Call Module 6: Preparing The Call Module 7: Opening The Call Module 8: Structuring The Call Module 9: Verbal Communication Skills Module 10: Dealing with Objections Module 11: Closing the Sale/ Gaining Commitment Module 12: Dealing with Rejection Module 13: Close a Sale Call Module 14: Increasing your Earnings by Expanding Sales Course 07: Facilities Management Level 3 Module 01: Introduction to Facility Management Module 02: Space Management Module 03: Managing Workplace Services Module 04: Human Resource and Contract Management Module 05: Lease Purchase and Vendor Management Module 06: Health and Safety at Work Module 07: Sustainable Facility Management Module 08: Maintenance and Repairs Module 09: Project Management Module 10: Business Development and Succession Planning Course 08: Data Protection and Data Security Level 2 GDPR Basics GDPR Explained Lawful Basis for Preparation Rights and Breaches Responsibilities and Obligations Course 09: Effective Communication Skills Diploma Module 01: Business Communication Module 02: Verbal and Non-verbal Communication Module 03: Written Communication Module 04: Electronic Communication Module 05: Communicating with Graphic Module 06: Effectively Working for Your Boss Course 10: The Formula to Talk with Strangers Section 01: Course Overview Section 02: The Formula Section 03: Summary Section 04: End Course 11: Emotional Intelligence and Human Behaviour Module 01: Human Behaviour and Basic Psychological Process Module 02: Evolutionary Perspective of Human Behaviour Module 03: Human Intelligence Module 04: Intelligence Test and Variations in Intelligence Module 05: Learning and Conditioning Module 06: Language and Communication Module 07: Introduction to Emotion Module 08: Emotion Influences Cognition Module 09: Stress, Anger and Conflict Module 10: Emotional Intelligence Module 11: Self-Leadership Module 12: Neuro-Linguistic Programming (NLP) Course 12: Content Management Module 01: Introduction to Content Management Module 02: Content Management System (CMS) Module 03: Basics of Content Management Systems Module 04: Content Strategy Module 05: Content Marketing Module 06: Content Marketing Tools and Tactics Module 07: Content Marketing Strategy Course 13: Touch Typing Essential Skills Level 3 Module 01: Getting Started Module 02: DRILL 1 The home keys Module 03: DRILL 2 e and i, g and h Module 04: DRILL 3 o and n, shift keys and t Module 05: DRILL 4 extra practice . and y Module 06: DRILL 5 , and w Module 07: DRILL 6 m and u Module 08: DRILL 7 v and x Module 09: DRILL 8 sentence drills Module 10: DRILL 9 figures Module 11: DRILL 10 alphabetical paragraphs Module 12: Recap Course 14: Stress Management Training Beginning Concepts Specific Stress Management Techniques MORE Stress Reduction Strategies Still MORE Stress Reduction Techniques - Part 1 Still MORE Stress Reduction Techniques - Part 2 Still MORE Stress Reduction Techniques - Part 3 BONUS Video & Wrap Up! Special LIVE Bonus Video! CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Call Centre Training bundle. Requirements Our Call Centre Training course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. Career path Having this Call Centre Training expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included You will get the PDF Certificate for the title course (Phone-Based Customer Service) absolutely Free! Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Phone-Based Customer Service) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Description Food Allergy Awareness Diploma  For those handling foods, it is essential to be aware of various food allergies. This is where the Food Allergy Awareness Diploma course comes in handy. It provides participants with the required knowledge about food-related reactions, thus helping them keep allergic people safe. It is imperative to manage allergies. The only possible method to achieve this is to avoid contact with the food that affects them adversely. Thus, people handling food must know how to read labels and be adept at preventing adulteration. This Food Allergy Awareness Diploma course aims to create more awareness about the impact of allergies associated with a particular ingredient or food item. One can learn how to ensure that consumers are well-versed with various food options. To date, there is no definite cure for food allergies other than simply avoiding consumption to escape a reaction. Even with just a dash of an allergic component, indications vary from trivial to significant. In some cases, they may be fatal. Through this Food Allergy Awareness Diploma course, you can explore in-depth all aspects that should be considered for consumer safety. As per the Food Information Regulations guidelines, it is legally required to furnish precise information about the ingredients, whether it is shared verbally to the customers for loosely stored food or via detailed labelling for packaged food items. Eating out at hawkers, cafes and restaurants are pretty standard for us, and people are more aware of their allergies now than ever before. But there was a time when a bought meal or a packed food item carried the risk of a severe life-threatening reaction. Therefore, people working in food production factories or preparing or selling food items should be abreast with food allergies, risks, and preventive measures. There are 14 main allergens as listed by the EU Food Information for Consumers Regulation that became legal in the U.K. in 2014. Individuals may be allergic to other foods such as celery, gluten-containing cereals, eggs, crustaceans, molluscs, mustard, fish, lupin, milk, almonds, peanuts, sesame seeds, soya, and sulphur dioxide (sometimes known as sulphites). This course teaches you in detail about each of these, their implications and more. Any person handling food should be thorough with this concept as negligence in storing and managing etc., can have massive repercussions. The Food Allergy Awareness diploma can be signed up for online and attended through your laptops, smartphones or tablets. What you will learn   1: Get to Know About Food Allergies  2: What Causes Food Allergy  3: Food Allergy Common Signs and Symptoms in Skin 4: Food Allergy Common Signs and Symptoms in Respiratory Tract, GI and Heart  5: Identifying the Common Allergenic Foods 6: Your Allergic Food Substitutes 7: Preparing Allergen-Free Diet 8: Managing with Allergens at Home  9: Dealing with Food Allergies While Travelling and Eating Out  10: Food Allergy Awareness Among Allergic Children  Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

Join us on this webinar presented by Kate Perkins, founder of OncoLaser, discussing the inclusion of therapeutic laser (MLS® Laser therapy) in the treatment of post-operative cancer patients and lymphoedema.

Overview Are you someone interested in the healthcare industry? Then you need the necessary skills to be able to carry out your job role effectively. One such type of training that health and social care workers may undertake is the Nursing Assistant Course. Healthcare workers spend their time making a difference in others' lives, which can increase their motivation and overall job satisfaction above-average earning potential. Our Nursing Assistant is a set of standards developed for the health and care support workforce, to support their induction and development. The Nursing Assistant provides a framework to ensure that all support workers have the skills, knowledge and behaviors to provide compassionate, safe and high-quality care in their workplace settings. This Nursing Assistant Bundle Consists of the following Premium courses: Course 01: Level 3 Diploma in Nursing Assistant Complete Training Course 02: Public Health Course 03: Medical Law Course 04: Nurse Prescribing Diploma Course 05: Phlebotomy Course 06: Clinical Training for Nurses and Carers - Catheterisation Course 07: Medication Administration Level 4 Course 08: GDPR in Healthcare Course 09: Cardiac (Heart) Care Course 10: Diabetes Care Diploma Course 11: Wound Care Level 2 Course 12: Understanding Autism Awareness and Diagnosis Level 2 Course 13: Nutrition and Diet Awareness Course 14: First Aid Training Benefits you'll get choosing Apex Learning for this Nursing Assistant: Pay once and get lifetime access to 14 CPD courses Certificates, student ID for the title course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable experience without leaving your home How will I get my Certificate? After successfully completing the Nursing Assistant course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) Description The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Nursing Assistant expertise and essential knowledge, which will assist you in reaching your goal. Course Curriculum: Course 01: Level 3 Diploma in Nursing Assistant Complete Training Module 01: Introduction to PA - Personal Assistant Diploma Module 02: Working in Different Healthcare Settings Module 03: Legal, Standards and Professional Aspects of Ethical Practice Module 04: Effective Communication in Nursing Module 05: Health and Safety in Nursing Module 06: Hygiene in Nursing Module 07: Infection Control Module 08: Asepsis in Nursing Module 09: Medication Administration in Nursing Module 10: Understanding the Immune System in Nursing Module 11: Rest and Sleep Management in Nursing Module 12: Mobility and Immobility Issues of Patients in Nursing Module 13: Pain Management for Nurses Module 14: Nutrition in Nursing Module 15: Fluid and Electrolyte Balance Module 16: Assisting with Elimination Module 17: Oxygenation in Nursing Course 02: Public Health Introduction to Public Health Principles of Public Health Understanding Epidemiology Disease Control Understanding Measures of Disease Frequency Maternity and Childbirth Course 03: Medical Law An Introduction to Medical Law Legislation on Access to Health, Medical Report, Treatment Legislation on Adult Support Legislation on Public Health and Health Service Legislation on Coronavirus Legislation on Mental Health Course 04: Nurse Prescribing Diploma Introduction to Nurse Prescribing Legal and Ethical Aspects of Prescribing Medicine Management Anxiety Disorders in Adults Liver Diseases: Diagnosis & Prescribing Common Problems: Pharmacological Management Course 05: Phlebotomy Introduction to Phlebotomy Blood Circulation, Function, and Composition Phlebotomy Equipment Routine Venipuncture Venipuncture Complications and Pre-Examination Variables Course 06: Clinical Training for Nurses and Carers - Catheterization Introduction to Urinary Catheterization The Urinary System Patients' Guide for Catheterization Guidance for Nursing and Care Staff Protocol for Female Catheterization Course 07: Medication Administration Level 4 Introduction to Safe Handling of Medicines Legislation and guidance of medication management Principles of Safe and Appropriate Handling of Medicines Course 08: GDPR in Healthcare Introduction to GDPR GDPR and Healthcare Setting General Data Protection Regulations Explained Lawful Basis for Preparation Course 09: Cardiac (Heart) Care Introduction & First Concepts What is A Heart Attack & Complications Emergency Care For A Heart Attack Course 10: Diabetes Care Diploma What is Diabetes The Diabetes Challenge The Cost of Diabetes in Social Care Type 1 Diabetes Type 2 Diabetes Course 11: Wound Care Level 2 The Wound Healing Process & Factors Delaying Wound Healing Types of Wounds and Their Treatment Dressing Wound Assessment Glossary Course 12: Understanding Autism Awareness and Diagnosis Level 2 Autism Spectrum Disorder (ASD) Learning Difficulties Related to Autism Autism Diagnosis Cognitive Approaches in Autism Course 13: Nutrition and Diet Awareness Overview Nutritional Details What to Avoid & Problem Areas Beyond Food Putting It All Together Course 14: First Aid Training Introduction to Workplace First Aid Legal Framework for Workplace First Aid Incident Management at Work CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enroll in this Nursing Assistant bundle. Please note: This course doesn't entitle you to practice as a professional in this specific field. Rather, this course will assist you in understanding the fundamentals so that you can improve your knowledge in the relevant field. Requirements Our Nursing Assistant course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. Career path Having expertise from the Nursing Assistant course will enhance your CV and open up a variety of career opportunities in healthcare. Care Assistant Nursing Assistant Healthcare Support Worker Senior Care Assistant Clinical Support Worker Healthcare Assistant Supervisor

Description Social Media And Journalism Diploma In the age of hashtags, trending topics, and virality, journalism has encountered an evolution like no other, propelled predominantly by social media. The Social Media And Journalism Diploma offers an astute analysis of this complex relationship, preparing budding journalists and media enthusiasts for the rapidly changing landscape of news dissemination and consumption. Beginning with an exploration of how social media and journalism meet, the course offers an illuminating insight into their intersection. Historically, journalism and social media have travelled distinct paths, but with the current digital era, they've found a common meeting ground. This course sheds light on the transformation of these platforms, demonstrating how, from mere tools of connection, social media platforms have emerged as influential news sources. However, it's not all about the past. The Social Media And Journalism Diploma delves into the contemporary rise of citizen journalism. Once upon a time, newsrooms and studios were the epicentres of news, but today, any individual with a smartphone can report happenings from around the globe. This democratisation of news production, while empowering, also comes with its challenges. Fake news has, unfortunately, seen a surge in the age of social media. This course provides an in-depth study of the role of these platforms in the spread of misinformation, offering students tools and strategies to discern facts from falsehoods. But as social media opens doors, it also brings forward new challenges. What happens to the timeless ethics of journalism in an age of 280-character tweets and instantaneous updates? Maintaining the integrity and authenticity of journalism amidst the fast-paced nature of social media can be a tightrope walk. The Social Media And Journalism Diploma aims to equip students with the necessary skills and understanding to traverse this balance with confidence. Moreover, the way we consume news today has undergone a seismic shift. Gone are the days when mornings began with newspapers. Instead, most of us now get our first update from a notification on our phone. By studying the profound impact of social media on news consumption habits, this course helps future journalists understand and adapt to the preferences of the modern-day audience. The course doesn't stop at just the consumption but takes learners on a journey through the practical side of things. How do journalists use social media for reporting, research, and investigative journalism? With the right tools and understanding, social media can be a goldmine of leads, sources, and stories, and this diploma shows exactly how to unearth them. Yet, while the storytelling methods are evolving, so is the business side of things. Journalism, at its core, is also an industry with its economic dynamics. The influence of social media on the business of journalism - be it through advertising, paywalls, or sponsorships - is intricate and multifaceted. Learners will navigate through these commercial waters, understanding how to make journalism both impactful and economically viable. As the course winds up, it casts an eye into the future, analysing the prospective roles and transformations social media might bring to journalism. Finally, it emphasises the indispensable need for collaboration between these two giants in the digital age. Only through understanding, adaptability, and cooperation can the future of news remain robust and reliable. In conclusion, the Social Media And Journalism Diploma is not just another online course. It's a bridge to the future of journalism, preparing learners for the dynamic interplay of tweets, posts, stories, and breaking news. For those eager to chart the course of modern-day journalism, this diploma stands as an essential beacon. What you will learn 1: Introduction: The Intersection of Social Media and Journalism 2: The Evolution of Social Media and Its Impact on Journalism 3: The Rise of Citizen Journalism in the Age of Social Media 4: Fake News and the Role of Social Media in Its Spread 5: The Challenges of Maintaining Journalism Ethics in the Age of Social Media 6: The Impact of Social Media on News Consumption Habits 7: The Use of Social Media by Journalists for Reporting and Investigative Journalism 8: The Impact of Social Media on the Business of Journalism 9: Social Media and the Future of Journalism 10: Conclusion: The Importance of Collaboration between Social Media and Journalism in the Digital Age Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

bravery and women, overcoming fears of solo travel, the great outdoors alone

Learn Intermediate Belly Dance in a short time in this level 2 course and have fun working out whilst learning a new skill in your own time, at your own pace and in your own space, no matter where you are!

Learn to Belly Dance in a short time in this level 1 course and have fun working out whilst learning a new skill in your own time, at your own pace and in your own space, no matter where you are!

This comprehensive course is designed to take you on a journey of mastering React, the popular JavaScript library for building dynamic user interfaces, and combining it with the power of .NET API for seamless back-end integration. This course will provide you with a solid foundation and hands-on experience in building full-stack applications.

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