26659 Courses

Overseeing People Your capacity to oversee individuals can make you an effective and enabling pioneer. Individuals the executives abilities permit you to support associations with workers, colleagues, subordinates and bosses with various desires, foundations, encounters and objectives. The vast majority of us go through 8 hours or more grinding away every day, and it's vital to create positive approaches to associate with individuals you work with. Regardless of which job you play in an association, relationship building abilities assist you with getting the best out of everybody and help you offset human cooperations with profitability and execution. What You Will Learn: The significance of individuals the board and how relationship building abilities advantage an association and its workers The impacts of needy individuals the board as far as efficiency, execution, confidence and worker maintenance Indications of needy individuals the executives in an association, including low spirit, helpless maintenance and high staff turnover Individuals the executives abilities, including decency, versatility, correspondence, regard and association Down to earth, valuable and powerful techniques to manage troublesome individuals at work Step by step instructions to establish a comprehensive climate and sustain associations with workers from different foundations The Benefits of This Course: You figure out how to impart and connect in a responsive, positive way, rather than responding hastily You become more mindful personally, pioneer and worker and can relate better to other people You are better prepared to deal with troublesome colleagues or representatives in a really engaging way As a pioneer, you figure out how to appreciate and praise contrasts in context, thinking and thoughts You figure out how to see issues and circumstances from others' perspectives Overseeing individuals successfully empowers you to look for useful approaches to tackle issues, complete things and encourage coordinated effort among colleagues.

Working With Aggressive People Certification Unfortunately, aggressive people are everywhere. Regardless of what your type of job is or your role within your organisation, there is a good chance that you are going to have to work with an aggressive individual at some point. If you are not prepared, this can create a lot of stress and anxiety, which can make work seem unbearable and it can quickly spill over into your personal life. Learning how to cope before it becomes problematic is the best way to handle what could otherwise be a potentially difficult situation. This course goes into detail about how to work well, even if one or more of your colleagues has an aggressive personality. It begins by discussing the various types of aggression that you are likely to encounter at work. Next, we review a few strategies that are successful when used with aggressive people. One of these strategies is to become more assertive in your own communication, which is covered in detail. Finally, we give you instructions on how to quickly resolve workplace issues to reduce the impact of any aggressive behaviour.   You Will Learn: The difference between hostile expressions, obstructive behaviours and direct aggression How to identify which category of aggressive behaviour you are dealing with at any given time The different ways in which passive-aggressive and overtly aggressive individuals behave at work The best strategies you can use in order to deal with aggressive behaviour The importance of assertive communication at work, especially when dealing with aggressive colleagues Benefits of Taking This Course: Working in a calmer, healthier and more positive environment Learning the importance and versatility of 'I' statements when dealing with an aggressive person at work Learning how to build up your assertive communication skills Learning the three-step conflict resolution method and how you can apply it to tense situations involving aggressive individuals Feeling less stressed while at work

Driving Effective One-to-One Meetings Certification Gatherings are regularly seen as an awful truth of working life. While they are unavoidable, they don't should be undesirable. When completed effectively, any sort of meeting can be a significant device to spur your group. Specifically, coordinated gatherings are an extraordinary manner by which to guarantee that all your colleagues feel more persuaded and esteemed while at work. At the point when held related to both broad and departmental gatherings, you can be certain that your entire association is running great. Figuring out how to hold compelling coordinated gatherings can support profitability, enable your staff and improve your primary concern. This course expounds on viable coordinated gatherings, giving you the instruments and data you need to lead profitable gatherings. We start by discussing how to guarantee that your gathering stays on theme and on target and runs easily. Then, we survey the most widely recognized kinds of balanced gatherings that most workplaces see and give you tips on the best way to run these well. At long last, we survey a rundown of inquiries you should pose at each gathering to assist you with getting valuable data from your group. You Will Learn: Why you should utilize a plan for coordinated gatherings and how to approach setting one How to manage the plan, whenever it has been set, and how to get criticism from staff before the gathering starts Which sort of meeting is the most significant to you and your group Data about disciplinary gatherings and when they ought to be held The best inquiries to pose, while having a gathering, to get the most valuable data Advantages of Taking This Course Encountering less pressure and nervousness when masterminding coordinated gatherings Figuring out how to produce thoughts, to set a plan as a main priority Understanding the most widely recognized kinds of gatherings and when to utilize every one Learning the significance of choosing just a single point for every gathering Understanding the most ideal manners by which to give input and acquire announcements from staff

Overview Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents and interests with our special Enterprise Resource Planning (ERP) Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides professional training that employers are looking for in today's workplaces. The Enterprise Resource Planning (ERP) Course is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Enterprise Resource Planning (ERP) Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Enterprise Resource Planning (ERP) Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At StudyHub, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from StudyHub, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this Enterprise Resource Planning (ERP)? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Enterprise Resource Planning (ERP) there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Enterprise Resource Planning (ERP) course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Enterprise Resource Planning (ERP) does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Enterprise Resource Planning (ERP) was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Enterprise Resource Planning (ERP) is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Section 01: Operations of an Economic Entity: Enterprise Resource Planning Operations of an Economic Entity: Enterprise Resource Planning 00:03:00 The Hierarchical Perspective 00:02:00 Enterprise Resource Planning ERP 00:01:00 Technology's Role in Business 00:03:00 Types of Information Systems 00:03:00 Interrelations between Systems 00:01:00 Functional IT Systems 00:01:00 Section 02: Entrepreneurship Creativity & Innovation Enterprise Resource Planning: External Priorities 00:02:00 Why ERP? 00:02:00 Overall Implementation Requisites for ERP 00:02:00 Challenges of ERP Implementation in Business 00:02:00 Senior and Project Management 00:03:00 Critical Factors for Successful ERP Implementation 00:07:00 Implementation Steps 00:03:00 ERP: Integration and Supply Chain Support 00:02:00 Web Services Integration Options 00:02:00 Market Information and Sales Orders 00:02:00 Benefits of the Marketing Information System 00:02:00 Customer Relationship Management 00:02:00 Customer Relationship Management Functions 00:02:00 Section 03: Enterprise Resource Planning: Internal Priorities ERP: HR Planning and Utilization 00:03:00 What is an HRIS? 00:05:00 ERP: Electronic Commerce - Accounting System Interface 00:04:00 E-Commerce Supply Chain Management Solutions 00:04:00 Problems in ERP and E-Commerce Integration 00:01:00 Section 04: Operational Indicator, KPI's & Metrics Operational Indicator, KPI's and Metrics 00:03:00 What is Metrics? 00:01:00 Need for Metrics in Testing and Quality Analysis 00:01:00 Metrics Continued 00:04:00 What are Quality Metrics? 00:03:00 Tips of Selection of Quality Metrics 00:02:00 Lead, Spot & Lagged Indicators - Drive, Monitor & Report Indicators 00:05:00 Lean Manufacturing and Agility 00:05:00 Quantitative vs. Qualitative Indicators and Measurement Scope 00:02:00 Section 05: Measurement and Presentation Tools Measurement and Presentation Tools 00:02:00 Mechanisms of Success 00:03:00 Monitoring, Evaluation and Reporting 00:05:00 Balanced Scorecard Perspectives 00:04:00 Strategy Mapping 00:03:00 Balanced Scorecards vs. Dashboards 00:04:00 Metrics Measurements: IT Systems in ERP 00:04:00 Assignment Assignment - Enterprise Resource Planning (ERP) 00:00:00

Overview Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents and interests with our special Animal Care and Pet Sitting Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides professional training that employers are looking for in today's workplaces. The Animal Care and Pet Sitting Course is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Animal Care and Pet Sitting Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Animal Care and Pet Sitting Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At StudyHub, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from StudyHub, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this Animal Care and Pet Sitting? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Animal Care and Pet Sitting there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for free. Original Hard Copy certificates need to be ordered at an additional cost of £8. Who is this course for? This Animal Care and Pet Sitting course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Animal Care and Pet Sitting does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Animal Care and Pet Sitting was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Animal Care and Pet Sitting is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum **Animal Care ** Introduction AP Promo Video 00:01:00 About the Course 00:03:00 Introduction to Animal Psychology 00:05:00 The Evolution of Pets 00:07:00 Exercise Lesson 1 00:03:00 Psychology of Dog Behaviour Dealing with Dogs 00:07:00 Behaviour in Dogs 00:08:00 Psychology of Dogs 00:07:00 Aggression in Dogs 00:10:00 Exercise Lesson 2 00:03:00 Psychology of Cat Behaviour Dealing with Cats 00:06:00 Behaviour in Cats 00:07:00 Aggression and Cats 00:07:00 Psychology of Cats 00:06:00 Exercise Lesson 3 00:03:00 Psychology of Rabbit Behaviour About Rabbits 00:06:00 Behaviour of Rabbits 00:06:00 Exercise Lesson 4 00:02:00 Final Test Preparation 00:02:00 Thank you and Good bye 00:04:00 **Pet Sitting** Introduction to Pet Sitting and Dog Walking Introduction to Pet Sitting 00:30:00 The Importance of Safety 00:30:00 Dog Walking 00:45:00 Service and Responsibilities Pre-Service Visit 00:30:00 Forms and Record Keeping 00:30:00 Pet Sitting Duties & Time Allocation 00:20:00 Importance of Safety The Importance of Securing Animals During Transport 00:30:00 What kind of food will you choose for your pets? 00:15:00 Preventing your pet from high temperature in warm hot months 00:20:00 Food and Nutrition Nutrients to Supply Pets with Food Made at Homes 01:00:00 Tips to Make Excellent Quality Food 00:30:00 Classification of Fish 01:00:00 The Process of Caring for Rabbits and Guinea Pigs 00:30:00 REPTILES, LIZARDS AND TURTLES 00:30:00 Animal Care Birds Care 00:30:00 Understanding Pets Ailments and Symptoms 00:45:00 Emergency Care 01:00:00 Pet Sitting and Dog Walking Business Setting up your Pet Sitting and Dog Walking business 00:45:00 Marketing Strategies 00:30:00 Pricing & Costs 00:45:00 Mock Exam Mock Exam - Animal Care and Pet Sitting 00:20:00 Final Exam Final Exam - Animal Care and Pet Sitting 00:20:00

Join us for an unforgettable afternoon of creativity and candle-making! Craft your bespoke soy wax candle, personalised with your own scent and design, guided by Precious, founder of Gia Como. All materials provided – leave with your own 45-hour burning masterpiece. Perfect for groups, friends, and family. Book your spot today!

This five-day programme empowers participants with the skills and knowledge to understand and effectively apply best practice commercial and contracting principles and techniques, ensuring better contractor performance and greater value add. This is an assessed programme, leading to the International Association for Contracts & Commercial Management (IACCM)'s coveted Contract and Commercial Management Practitioner (CCMP) qualification. By the end of this comprehensive programme the participants will be able to: Develop robust contracting plans, including scopes of work and award strategies Undertake early market engagements to maximise competition Conduct effective contracting and commercial management activities, including ITT, RFP, negotiated outcomes Understand the legalities of contract and commercial management Negotiate effectively with key stakeholders and clients, making use of the key skills of persuading and influencing to optimise outcomes Undertake effective Supplier Relationship Management Appreciate the implications of national and organisational culture on contracting and commercial activities Appreciate professional contract management standards Set up and maintain contract and commercial management governance systems Take a proactive, collaborative, and agile approach to managing commercial contracts Develop and monitor appropriate and robust KPIs and SLAs to manage the contractor and facilitate improved contractor performance Appreciate the cross-functional nature of contract management Collaborate with clients to deliver sustainable performance and to manage and exceed client expectations Understand the roles and responsibilities of contract and commercial managers Use effective contractor selection and award methods and models (including the 10Cs model) and use these models to prepare robust propositions to clients Make effective use of lessons learned to promote improvements from less than optimal outcomes, using appropriate templates Effectively manage the process of change, claims, variations, and dispute resolution Develop and present robust propositions Make appropriate use of best practice contract and commercial management tools, techniques, and templates DAY ONE 1 Introduction Aims Objectives KPIs Learning strategies Plan for the programme 2 The contracting context Key objectives of contract management Importance and impact on the business 3 Critical success factors Essential features of professional commercial and contract management and administration The 6-step model 4 Putting the 'management' into commercial and contract management Traditional v 'new age' models The need for a commercial approach The added value generated 5 Definitions 'Commercial management' 'Contract management' 'Contracting' ... and why have formal contracts? 6 Stakeholders Stakeholder mapping and analysis The 'shared vision' concept Engaging with key functions, eg, HSE, finance, operations 7 Roles and responsibilities Contract administrators Stakeholders 8 Strategy and planning Developing effective contracting plans and strategies DAY TWO 1 Contract control Tools and techniques, including CPA and Gantt charts A project management approach Developing effective contract programmes 2 The contracting context Key objectives of contract management Importance and impact on the business 3 Tendering Overview of the contracting cycle Requirement to tender Methods Rationale Exceptions Steps Gateways Controls One and two package bids 4 Tender assessment and contract award I - framework Tender board procedures Role of the tender board (including minor and major tender boards) Membership Administration Developing robust contract award strategies and presentations DAY THREE 1 Tender assessment and contract award II - processes Pre-qualification processes CRS Vendor registration rules and processes Creating bidder lists Disqualification criteria Short-listing Using the 10Cs model Contract award and contract execution processes 2 Minor works orders Process Need for competition Role and purpose Controls Risks 3 Contract strategy Types of contract Call-offs Framework agreements Price agreements Supply agreements 4 Contract terms I: Pricing structures Lump sum Unit price Cost plus Time and materials Alternative methods Target cost Gain share contracts Advance payments Price escalation clauses 5 Contract terms II: Other financial clauses Insurance Currencies Parent body guarantees Tender bonds Performance bonds Retentions Sub-contracting Termination Invoicing 6 Contract terms III: Risk and reward Incentive contracts Management and mitigation of contractual risk DAY FOUR 1 Contract terms IV: Jurisdiction and related matters Applicable laws and regulations Registration Commercial registry Commercial agencies 2 Managing the client-contractor relationship Types of relationship Driving forces Link between type of contract and style of relationships Motivation - use of incentives and remedies 3 Disputes Types of dispute Conflict resolution strategies Negotiation Mediation Arbitration DAY FIVE 1 Performance measurement KPIs Benchmarking Cost controls Validity of savings Balanced scorecards Using the KPI template 2 Personal qualities of the contract manager Negotiation Communication Persuasion and influencing Working in a matrix environment 3 Contract terms V: Drafting skills Drafting special terms 4 Variations Contract and works variation orders Causes of variations Risk management Controls Prevention Negotiation with contractors 5 Claims Claims management processes Controls Risk mitigation Schedules of rates 6 Close-out Contract close-out and acceptance / completion HSE Final payments Performance evaluation Capturing the learning 7 Close Review Final assessment Next steps

Overview This comprehensive course on Criminal Law will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Criminal Law comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Criminal Law. It is available to all students, of all academic backgrounds. Requirements Our Criminal Law is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 23 sections • 23 lectures • 09:20:00 total length •Introduction to Criminal Law: 00:19:00 •Elements of a Crime: 00:27:00 •Incitement, Conspiracy and Attempt: 00:27:00 •Accomplice 2: 00:26:00 •Crime Prevention: 00:27:00 •The Police: 00:33:00 •Prosecution, Caution and Diversion: 00:26:00 •Youth Justice: 00:23:00 •The Trial: 00:26:00 •Sentencing Process: 00:25:00 •Homicide: 00:31:00 •Offences against Person: 00:21:00 •Sexual Offences: 00:20:00 •Theft: 00:22:00 •Blackmail, Robbery _ Burglary: 00:22:00 •White-Collar Crime: 00:25:00 •Terrorism _ Law: 00:23:00 •Property Offences: 00:22:00 •Cybercrime _ Piracy: 00:29:00 •Prisons: 00:26:00 •Probation Service: 00:26:00 •War Crimes: 00:34:00 •Assignment - Criminal Law: 00:00:00

Overview This comprehensive course on German Language: Intermediate Level will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This German Language: Intermediate Level comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this German Language: Intermediate Level. It is available to all students, of all academic backgrounds. Requirements Our German Language: Intermediate Level is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 1 sections • 29 lectures • 06:54:00 total length •Learn German - Famous Germans of the present: 00:19:00 •Learn German - The imperfect (weak verbs): 00:11:00 •Learn German - The imperfect of 'having,' 'being,' and 'becoming': 00:11:00 •Learn German - The past tense of strong verbs: 00:15:00 •Learn German - Exercises - Imperfect and explanations: 00:12:00 •Learn German - Recap - Nominative and Accusative: 00:10:00 •Learn German - Exercises and examples with the Nominative and A: 00:24:00 •Learn German - The Dative: 00:17:00 •Learn German - The Dative - Exercises: 00:17:00 •Learn German - The Genitive: 00:13:00 •Learn German - The Genitive - Exercises: 00:19:00 •Learn German - Two-way prepositions: 00:11:00 •Learn German - Brief History of Germany I: 00:16:00 •Learn German - Brief History of Germany II: 00:18:00 •Learn German - Brief History of Germany III: 00:14:00 •Learn German - What is German- Part I: 00:11:00 •Learn German - What is German- Part II: 00:16:00 •Learn German - German dialects still spoken today: 00:11:00 •Learn German - Recap exercises Lessons 2-10: 00:12:00 •Learn German - Recap exercises Lessons 11-19: 00:12:00 •Learn German - The Syntax - Part I- The main clause (I): 00:12:00 •Learn German - The Syntax - Part I- The main clause (II): 00:11:00 •Learn German - The Syntax - Part II- The subordinate clause: 00:11:00 •Learn German - The Syntax - Part II- The subordinate clause (I+II): 00:12:00 •Learn German - The Syntax - Part III- The Conjunctions: 00:19:00 •Learn German - Exercises for Conjunctions, Subjunctions, Conjunct: 00:16:00 •Learn German - Often used subordinate clauses with subjunctions: 00:13:00 •Learn German - Exercises with subordinate clauses with subjunctio: 00:14:00 •Learn German - Recap exercises Lessons 22-29: 00:17:00

In today's competitive business world firms are under unprecedented pressure to deliver value to their shareholders and other key stakeholders. Senior executives in all parts of the organisation are finding that they need some degree of financial know how to cope with the responsibility placed on them as business managers and key decision-makers; monitoring and improving business performance, investing in capital projects, mergers and acquisitions: all require some degree of financial knowledge. The key financial skills are not as difficult to learn as many people believe and in the hands of an experienced senior executive they can provide a formidable competitive advantage. After completing this course delegates will be able to: Understand fundamental business finance concepts; understand, analyse and interpret financial statements: Profit Statement, Balance Sheet and Cashflow Statement Understand the vital difference between profit and cashflow; identify the key components of working capital and how they can be managed to generate strong cashflow Evaluate pricing decisions based on an understanding of the nature of business costs and their impact on gross margin and break-even sales; managing pricing, discounts and costs to generate strong business profits; understand how lean manufacturing methods improve profit Use powerful analytical tools to measure and improve the performance of their own company and assess the effectiveness of their competitors Apply and interpret techniques for assessing and comparing investment opportunities in capital projects, business acquisitions and other ventures; understand and apply common methods of business valuation Understand the role of business finance in formulating and implementing competitive business strategy; the role of budgeting as part of the planning process and the various approaches to budgeting and performance measurement 1 Basic principles Delivering value to key stakeholders Accounting concepts, GAAP, IFRS and common terms Understanding and using the balance sheet Understanding and using the profit statement Recognising the vital difference between profit and cashflow Understanding and using the cashflow statement What financial statements can and cannot tell us 2 Managing and improving cashflow Sources of finance and their advantages and disadvantages What is working capital and why is it so important? Managing stocks, debtors and creditors Understanding how working capital drives business growth Understanding and avoiding the over-trading trap Unlocking the funds tied up in fixed assets: asset backed loans and leasing 3 Managing and improving profit Understanding how profits generate cashflow The fundamental nature of costs: fixed and variable business costs Understanding gross margin and break-even How common pricing methods affect gross margin and profit Effective strategies to improve gross margin Using value chain analysis to reduce costs Lean manufacturing methodsUnderstanding Just-in-time, 6 Sigma and Kaizen methods Improving profitEffective and defective strategies 4 Measuring and managing business performance Measures of financial performance and strength Investor behaviour: the risk and reward relationship Return on investment (ROI): the ultimate measure of business performance How profit margin and net asset turnover drive return on net assets Why some companies are more profitable that others Understanding competitive advantage: cost and differentiation advantage Why great companies failWhat happened to Kodak? Using a 'Pyramid of Ratios' to improve business performance Using Critical Success Factors to develop Key Performance Indicators 5 Budgeting and forecasting methods Using budgets to support strategy Objectives and methods for effective budgets Using budgets to monitor and manage business performance Alternative approaches to budgeting Developing and implementing Balanced Scorecards Beyond Budgeting Forecasting methods and techniques Identifying key business drivers Using rolling forecasts and 'what-if' models to aid decision-making