2678 Courses

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Are you aware of the legal intricacies shaping commercial interactions in the UK? With consumer rights violations on the rise, understanding commercial law is crucial. In the UK, over 40% of consumers face contract disputes annually. This Consumer Rights and Commercial Law bundle will equip you with the knowledge and skills to navigate the complex world of consumer rights and commercial law, empowering you to protect both yourself and your customers. This bundle on consumer rights and commercial law gives you a thorough understanding of UK business legislation and consumer protection laws. You will delve into the complexities of consumer rights, covering subjects including dispute settlement, contract formulation, and product safety. Essential business practices including customer service, relationship management, and compliance are covered in the supplementary courses. This Consumer Rights at QLS Level 4 course is endorsed by The Quality Licence Scheme and accredited by CPD QS (with 120 CPD points) to make your skill development & career progression more accessible than ever! With a single payment, you will gain access to Sales and Marketing course, including 10 premium courses, a QLS Endorsed Hardcopy certificate (for the title course) and 11 PDF certificates for Absolutely free. This Consumer Rights and Commercial Law Bundle Package includes: Main Course: Diploma in Consumer Rights Awareness at QLS Level 4 10 Premium Additional CPD QS Accredited Courses - Course 01: Commercial Law Course 02: Business Law Course 03: Contracts Law UK Course 04: International Law and Human Rights Course 05: Customer Service Training Course 06: Customer Relationship Management Course 07: Compliance Management Course Course 08: Fraud Management and AML Course 09: GDPR Course 10: Cross-Cultural Awareness Training Enhance your professional profile by enrolling today and take a significant step towards excellence in your business practices. Learning Outcomes of Consumer Rights and Commercial Law Analyze consumer rights and identify potential customer concerns. Apply core principles of contract law in business transactions. Explain the legal framework governing international trade. Implement effective customer service strategies aligned with the law. Manage customer relationships with a focus on legal compliance. Identify and mitigate fraud risks within a business setting. Why Choose Us? Get a Free QLS Endorsed Certificate upon completion of Consumer Rights Get a free student ID card with Consumer Rights Training program (£10 postal charge will be applicable for international delivery) The Consumer Rights is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Consumer Rights course materials The Consumer Rights comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Main Course: Diploma in Consumer Rights Awareness at QLS Level 4 Module 01: Introduction To Consumer Rights Module 02: The Consumer Rights Act Module 03: Consumer Contracts Explained Module 04: General Data Protection Regulations Explained Module 05: Fraud Protection Course 02: Business Law Module 1: Understanding Business Law Module 2: European Community Law Module 3: The Court System Module 4: Civil And Alternative Dispute Resolution Module 5: Contract & Business Law Module 6: Employment Law Module 7: Agency Law Module 8: Consumer Law And Protection Module 9: Law Of Tort Module 10: Business Organisations Module 11: Company Law Module 12: Business Property Module 13: Competition Law Course 04: International Law and Human Rights Module 01: Basics Of International Law Module 02: Sources Of International Law Module 03: International Law And Municipal Law Module 04: International Organisations Module 05: International Law Of Human Rights Module 06: Private International Law Module 07: International Criminal Law Module 08: Law Of Treaties Module 09: Territory And Jurisdiction Module 10: Law Of The Sea Module 11: International Commercial Law Module 12: International Environmental Law =========>>>>> And 8 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your QLS Endorsed Certificates and CPD Accredited Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*11 = £143) QLS Endorsed Hard Copy Certificate: Free (For The Title Course: Previously it was £139) CPD 220 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Students seeking mastery in this field Professionals seeking to enhance their skills Anyone who is passionate about this topic Requirements You will not need any prior background or expertise to enrol in this bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Legal consultant Compliance officer Business owner Customer service manager Entrepreneur Law practitioner Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee. Diploma in Consumer Rights Awareness at QLS Level 4 Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee

48-Hour Knowledge Knockdown! Prices Reduced Like Never Before! Looking to elevate your sales management skills to the next level? Look no further! Our Sales Management Masterclass is the ultimate training program designed to equip you with the knowledge, skills, and strategies needed to excel in the dynamic world of sales. With 11 comprehensive courses, including the QLS-endorsed Sales Management course that comes with a free QLS hardcopy certificate, this masterclass is your key to unlocking new career opportunities. The first course in this masterclass is the QLS-endorsed Sales Management course, which is designed to provide you with a solid foundation in sales management principles and techniques. Upon completion, you will receive a free QLS hardcopy certificate, recognized by employers worldwide. The importance of this certificate cannot be overstated, as it demonstrates your commitment to professional development and adds credibility to your resume. Additionally, the other 10 courses in this masterclass are all relevant and CPD-QS accredited, ensuring that you receive quality training that is recognized in the industry. In this masterclass, you will learn how to effectively manage sales teams, develop winning sales strategies, master retail management skills, excel in customer relationship management, hone your negotiation skills, and much more. You will gain a deep understanding of sales techniques, customer psychology, product management, and the secrets of body language, all of which are essential skills for sales professionals in today's competitive business landscape. This Sales Management Masterclass Bundle Package includes: Course 01: Award in Sales Management at QLS Level 2 10 Premium Additional CPD QS Accredited Courses - Course 01: Retail Management Skills Course 02: Retail Sales Assistant Course 03: Telesales Executive Training Course 04: Sales Skills Course Course 05: Customer Relationship Management Course 06: Customer Service Training Course 07: Negotiation Skills Certificate Course 08: Product Management Course 09: The Secrets of Body Language Course 10: Complete Communication Skills Master Class Why Prefer This Sales Management Masterclass Bundle? You will receive a completely free certificate from the Quality Licence Scheme Option to purchase 10 additional certificates accredited by CPD Get a free Student ID Card - (£10 postal charges will be applicable for international delivery) Free assessments and immediate success results 24/7 Tutor Support After taking this Sales Management Masterclass bundle courses, you will be able to learn: Acquire a comprehensive understanding of sales management principles and techniques Master retail management skills and understand the dynamics of the retail industry Develop effective sales strategies and techniques to close deals and achieve targets Excel in customer relationship management and provide exceptional customer service Hone your negotiation skills and become a skilled negotiator in various business scenarios Gain insights into product management, customer psychology, and the secrets of body language Enhance your communication skills and learn how to effectively convey your message in different business contexts ***Curriculum breakdown of Sales Management*** Module 01: Understanding the Talk Module 02: Getting Prepared to Make the Call Module 03: Creative Openings Module 04: Making Your Pitch Module 05: Handling Objections Module 06: Sealing the Deal Module 07: Following Up Module 08: Setting Goals Module 09: Managing Your Data Module 10: Using a Prospect Board How is the Sales Management Masterclass Bundle Assessment Process? You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you successfully pass the exams. CPD 160 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This masterclass is perfect for individuals who are looking to advance their careers in sales, retail, customer service, or product management. It is suitable for: Sales professionals who want to sharpen their skills and boost their performance Retail managers and sales assistants who want to excel in their roles Telesales executives who want to enhance their sales techniques and strategies Customer service representatives who want to provide exceptional service to their customers Individuals who want to improve their negotiation skills and communication abilities Career path Upon completing this Sales Management Masterclass, you will gain an edge in various professions, such as: Sales Manager (Average UK salary: £40,000 - £60,000 per year) Retail Manager (Average UK salary: £30,000 - £50,000 per year) Sales Team Leader (Average UK salary: £25,000 - £40,000 per year) Product Manager (Average UK salary: £40,000 - £60,000 per year) Certificates Award in Sales Management at QLS Level 2 Hard copy certificate - Included After successfully completing thecourse, you can order an original hardcopy Certificate of Achievement endorsed by the Quality Licence Scheme. This certificate will be delivered to your home, free of charge. To obtain the additional Quality Licence Scheme Endorsed Certificate, you will need to pay the corresponding fee based on the level of the courses: Level 1: £59 Level 2: £79 Level 3: £89 Level 4: £99 Level 5: £119 Level 6: £129 Level 7: £139 CPD QS Accredited Certificate Digital certificate - £10 Upon successfully completing the Bundle, you will need to place an order to receive a PDF Certificate for each course within the bundle. These certificates serve as proof of your newly acquired skills, accredited by CPD QS and will cost you £10 for each course. Also, the certificates are recognised throughout the UK and internationally. CPD QS Accredited Certificate Hard copy certificate - £29 International students are subject to a £10 delivery fee for their orders, based on their location.

Customer Service Essentials 1 Day Training in London

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Barista Skills teaches the essential practical skills needed behind the espresso bar, such as how to set your grinder, make espresso, foam and texture milk for cappuccinos, and create latte art, as well as an exploration of health and safety issues, customer service protocols, and basic business practices. The Barista Skills Foundation course allows learners to gain an introductory understanding of the coffee itself and foundational skills required to set a grinder, make espressos, foam and texture milk and latte art techniques per SCA quality standards while implementing health and safety practices and customer service. Practical learning objectives and activities prepare the learner to conduct key foundational tasks of a barista. A written exam tests theoretical knowledge based on Foundation course learning objectives.

Duration 4 Days 24 CPD hours This course is intended for A Dynamics 365 Customer Engagement Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out-of-the-box capabilities, codeless extensibility, application, and service integrations. Overview Install and configure the customer service app Identify common customer service scenarios Complete a case resolution process Analyze customer service data Automate case management record processing Create and use knowledge articles Create and use entitlements and service level agreements Microsoft Dynamics 365 for Customer Service offers any organization an opportunity for customer success. Using tools such as automatic case creation and queue management frees up time to dedicate where a greater impact can be made, directly with customers. Our team of globally recognized experts take students step by step, from creating cases, to interacting with customers, to resolving those cases. Once those cases are resolved, students will learn from data analysis the key details to help resolve similar cases faster or avoid new issues altogether. Customer Service Overview Lesson 1: Create case records Lesson 2: Related service apps Lesson 3: Analytics for service Lesson 4: AI for service Lesson 5: Configuring customer service Lesson 6: Module summary Case Management Lesson 1: Case management overview Lesson 2: Creating case records Lesson 3: Queue management Lesson 4: Case routing Lesson 5: Resolving cases Lesson 6: Module summary Service Level Agreements and Entitlements Lesson 1: SLA and entitlement overview Lesson 2: Create and manage entitlements Lesson 3: Create and manage S Knowledge Management Lesson 1: Knowledge management overview Lesson 2: Authoring and organizing Lesson 3: Use knowledge content Lesson 4: Manage knowledge content Lesson 5: Module summary Additional course details: Nexus Humans MB-230T01 Dynamics 365 for Customer Engagement for Customer Service training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the MB-230T01 Dynamics 365 for Customer Engagement for Customer Service course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Customer Service Essentials 1 Day Training in Luton

Customer Service Essentials 1 Day Training in Dunfermline