10026 Courses

This is a detailed course that starts with basic definitions, then follows a logical path through other topics including, types of food hazards, personal hygiene, pest control, legislation, enforcement, and the design and cleaning of premises and equipment. It also discusses how to implement a successful food safety management system. There’s a wide range of topics because an effective Food Safety Management System, professionally run, protects your customers, your staff, and the reputation of your company.

Escape to the shores of Margate for an unforgettable Summer Solstice Yoga Retreat, where each day unfolds with serenity and connection to nature’s rhythms. Set against the backdrop of a stunning sandy beach, this retreat invites you to immerse yourself in a harmonious blend of daily meditation, invigorating yoga sessions, delicious vegetarian food and enlightening Ayurveda teachings. As the sun reaches its zenith, we’ll harness its vibrant energy, embracing the longest days of the year to rejuvenate our bodies and nourish our spirits. Through guided meditation, find a profound sense of inner peace as you synchronize with the sun’s rhythms and connect deeply with your inner self. The yoga sessions, led by Geny, are tailored to align your body, mind, and spirit. Feel the flow of movement as you practice in harmony with the ocean’s whispers, fostering a sense of balance and vitality within. Immerse yourself in the wisdom of Ayurveda, learning ancient practices to harmonise your lifestyle with the seasons. Discover how to align your diet, daily routine, and self-care rituals with the abundant energy of summer, empowering yourself for optimal well-being. Between sessions, indulge in leisurely strolls along the sandy shores, basking in the warm sun and refreshing sea breeze. Let the beauty of Margate’s coastline replenish your soul, offering moments of serenity and connection to nature. It’s only an hour and a half from London! This retreat is a celebration of the summer solstice, a time to embrace the abundant light, find inner balance, and cultivate a deeper connection with yourself and the natural world. Join us on this transformative journey where each day brings an opportunity to gather the sun’s energy and leave feeling refreshed, inspired, and renewed. Schedule: June 20th Arrive to the house by 15:00 17:00 Open Ceremony (on the beach, weather permitting, otherwise in the house) 18:00 Yoga (on the beach, weather permitting, otherwise in the house) 19:30 Dinner Free time to explore Margate nightlife, with amazing beach-facing bars, Michelin-star restaurants and more! June 21st (Summer Solstice Day) 4:30 am Optional: watch the sunrise on the beach (5 minutes walk) 7:30 Fruits and teas 8:00 Meditation 8:30 – 10:30 Summer solstice Yoga (on the beach, weather permitting, otherwise in the house) 10:30 – Brunch Free time Hiking Yoga by the sea – this is a separate activity that you can book here Optional extra activity: touring the Thanet coast (Margate Caves, Shell Grotto, Broadstairs, Ramsgate Harbour, Pegwell Bay bird sanctuary) June 22nd 7:30 Fruits and teas 8:00 Meditation (at the house) 09:00-10:30 Hiking Yoga (on the beach, weather permitting, otherwise in the house) 10:30 – Continental breakfast at the house Free time Optional extra activity: Stand Up Paddle Board Yoga with Angela (optional extra) 19:30 Dinner Free time to explore Margate nightlife, with amazing beach-facing bars, Michelin-star restaurants and more! June 23rd 7:30 Fruits and teas 8:00 Meditation 9:00 – 10:00 Yoga – Closing Ceremony 10:30 – Brunch 14:00 – Departure Your Investment: £499 CloudZen in Margate is a charming guest house and yoga retreat centre nestled in a serene setting. It offers a harmonious blend of tranquillity and holistic experiences. The guest house boasts a welcoming ambience and comfortable accommodations that promote relaxation and rejuvenation. The architecture embodies a mix of modern aesthetics and natural elements, perhaps utilizing eco-friendly materials and large windows to invite ample natural light. The rooms are cosy yet spacious, adorned with calming decor and equipped with all the necessary amenities to ensure a comfortable stay. CloudZen’s focal point is the yoga retreat centre, which features fully equipped, serene yoga studios designed for practice and meditation. The retreat’s surroundings likely include a patio with a hot tub and scenic landscapes. Guests can partake in outdoor activities, meditation sessions, nature walks, or even holistic wellness workshops aimed at nurturing the mind, body, and spirit. CloudZen in Margate embodies a holistic approach to well-being. It emphasizes physical health through yoga and meditation and fosters a sense of community and mindfulness in a serene and picturesque setting. If you have any questions, please email geny@cheyoga.co.uk *Cancellation Policy: The event is 100% refundable for the participant’s cancellation 60+ days before the event start date. The event is 50% refundable if cancelled 30-59 days before the start date.

The 'Virtual Training' course offers comprehensive guidance on conducting effective virtual training sessions. Participants will learn how to design and deliver engaging online training experiences, manage technical challenges, and maintain a strong rapport with virtual learners. With a focus on interactive learning methods and adaptable teaching techniques, this course equips trainers with the skills needed to succeed in virtual training environments.   Learning Outcomes: Design and structure virtual training sessions for maximum engagement. Deliver compelling lessons that captivate and educate participants. Use virtual training tools effectively to facilitate interactive learning experiences. Review and answer questions to ensure participants' understanding. Maintain credibility and rapport while teaching in a virtual setting. Facilitate activities that promote active participation and learning. Address learner questions and concerns with clarity and expertise. Manage and troubleshoot technical issues that may arise during virtual training.   Why buy this Virtual Training Course? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home   Certification After studying the course materials of the Virtual Training Course there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60.   Who is this course for? This Virtual Training Course does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Trainers and educators transitioning to virtual teaching. Human resources professionals responsible for employee training. Business professionals interested in enhancing their virtual training skills. Online course instructors and e-learning developers.   Prerequisites This Virtual Training Course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.   Career path   Virtual Training Specialist - Median salary of $55,000 - $75,000 per year. E-Learning Designer - Median salary of $60,000 - $80,000 per year. Online Course Instructor - Median salary of $40,000 - $60,000 per year. Corporate Trainer - Median salary of $50,000 - $70,000 per year. Learning and Development Manager - Median salary of $70,000 - $100,000 per year. Course Curriculum Welcome to Virtual Training! Craig Czarnecki - 1 Virtual Intro 00:33:00 Virtual Training Master Class - Workbook 00:00:00 Open Well Craig Czarnecki - 2-1 Virtual Open Well - Give Your Intro 00:00:00 Craig Czarnecki - 2-2 Virtual Open Well - Find Out About The Trainees 00:17:00 Craig Czarnecki - 2-3 Virtual Open Well - Set Boundaries and Expectations 00:13:00 Craig Czarnecki - 2-4 Virtual Open Well - Send Them to Break 00:24:00 Craig Czarnecki - 2-5 Virtual Open Well - Send Them to Break and Bring them Back From Break 00:24:00 Teach an Engaging Lesson Craig Czarnecki - 3-1 Teach an Engaging Lesson - Use Hot Seat Drivers 00:37:00 Craig Czarnecki - 3-2 Teach an Engaging Lesson - Use Targeted Directionals 00:09:00 Craig Czarnecki - 3-3 Virtual Teach an Engaging Lesson - Ask Questions 00:36:00 Craig Czarnecki - 3-4 Virtual Teach an Engaging Lesson - Paraphrase Trainee Responses 00:07:00 Craig Czarnecki - 3-5 Virtual Teach an Engaging Lesson - Agree and See if Youre Right 00:06:00 Craig Czarnecki - 3-6 Virtual Teach an Engaging Lesson - Use Effective Tone 00:29:00 Virtual Training Review/Q&A Part I Craig Czarnecki - Virtual Promo 00:05:00 Ensure They Got It Craig Czarnecki - 4-1 Virtual Ensure They Got It - Determine Who's Attentive 00:08:00 Craig Czarnecki - 4-2 Virtual Ensure They Got It - Ensure They are Following Along 00:09:00 Craig Czarnecki - 4-3 Virtual Ensure They Got It - Ensure They Are Remembering 00:12:00 Craig Czarnecki - 4-4 Virtual Ensure They Are Understanding - Ensure They Are Understanding 00:19:00 Maintain Credibility and Rapport Craig Czarnecki - 5 Virtual Maintain Credibility and Rapport 00:25:00 Facilitate an Activity Craig Czarnecki - 6 - 1 Facilitate an Activity - Introduce the Activity 00:05:00 Craig Czarnecki - 6-2 Facilitate an activity - do follow along checks 00:11:00 Craig Czarnecki - 6-3 Virtual Facilitate An Activity - Give Activity Benchmark Checks 00:06:00 Craig Czarnecki - 6-4 Virtual Facilitate an Activity - Do an oral review 00:04:00 Handle Questions Craig Czarnecki - 7 Virtual Handle Questions 00:22:00 Manage Technical Issues Craig Czarnecki - 8-1 Virtual Manage Technical Issues - Enlist a Producer 00:03:00 Craig Czarnecki - 8-2 Virtual Manage Technical Issues - Enlist an IT Helper 00:04:00 Craig Czarnecki - 8-3 Virtual Enlist a Helper Remotely 00:05:00 Prepare Thoroughly Craig Czarnecki - 9-1 Virtual Prepare Thoroughly - Update Lesson Plan Scripts 00:08:00 Craig Czarnecki - 9-2 Virtual Prepare Thoroughly - Practice Your Scripts, the environment and your trainees 00:00:00 Close Well Craig Czarnecki - 10 Virtual Close Well 00:08:00 Virtual Training Review/Q&A Part II Craig Czarnecki - 11 Virtual - Oral Review 00:21:00 Assignment Assignment - Virtual Training Course 00:00:00

dvanced Course This MS Project Advanced course is an intensive, hands-on, one-day training course, concentrating on complex calendars, complex costs, multiple baselines, multiple projects and other advanced MS Project features. This is a one day course, one a one-to-one basis, attending to individual questions and issues. Group bookings could be requested

Breathe A day retreat at The Sunhouse: Relax, Let Go & Be at Peace this Autumn Sunday 24th November 10.30am-5pm Price £70 for the whole day A day of Qigong, Forest Bathing, Breathwork & Meditation (includes delicious vegetarian organic soup, seasonal snacks and herbal drinks) Join me for a day retreat in the beauty of the Sunhouse to embrace the season of Autumn and the METAL Element. A wonderful opportunity to take time out and align yourself with the natural flow of energy of the season. At this time of year we focus on our lungs, our breath and our strong and healthy immune system. Just as the leaves are falling from the trees, nature supports us to let go of that which we no longer need and to appreciate that which is of value in our lives. Breath is life, it is the energy or “Qi” that sustains life within every cell. When we breathe well our entire body receives the energy it needs. When we reconnect with our breath we become calm, aware and in control and we can begin to bring balance to our lives and access places of deep peace within. WHATS INCLUDED: – Qigong exercises to support our lungs and strengthen our Qi. Increasing our flow of energy & improving our immunity – Learn The Bird Form a beautiful Qigong form designed to help “transform grief into love” This form has a light, uplifting, energising quality leaving us bright eyed and full of joy. – Forest Bathing in the beautiful woodland taking time to pause and listen to the forest around us, absorbing the healing energy of the trees. – Guided Conscious Connected Breathwork Journey to open our lungs and increase awareness of our breath. Encouraging detoxification of your body, releasing stuck energy and beliefs and resetting your whole nervous system. Giving you the tools to transform and to let go of whatever may be holding you back from living the life you truly want to live. In the morning we will practice some simple qigong exercises, movements and meditations to access the deeper energies within us. Then its time to enter the woods together to connect with the living Earth. As we walk through the woods, we will take time to pause and play with our Qigong moving meditations, listening to the forest around us, waking up our the wild within us. After a delicious lunch, we will lie down and relax into the support of the ground to receive a deep healing Breathwork Session. We will use conscious connected breathing to encourage detoxification of your body, releasing stuck energy and beliefs and resetting your whole nervous system. Giving you the tools to transform and to let go of whatever may be holding you back from living the life you truly want to live. Come and join me and nourish yourself in the beauty of life. Relax, Let Go & Be at Peace this Autumn Price includes a delicious vegetarian soup, herbal teas and delicious seasonal treats If you are interested but have more questions please contact me. I would love to hear from you.  Contact me for more details  Tel: 07779151916 emma@bringingbalance.co.uk 

This Teacher Training Course will enhance your knowledge in student management, train you to provide confident lectures and help you understand the tactics to deal with fussy students. You will learn how to connect with your students, keep them focused and convince them with your voice. This Course At A Glance Accredited by CPD UK Endorsed by Quality Licence Scheme Understand how to connect with your students and convince them with your voice Learn how to organise a class and make learning an easy and meaningful process Understand creative and interesting techniques to teach students so that they feel connected and enjoy the lesson Know how to minimise distractions and keep your students focused Learn how to present lessons in a comprehensive manner and use audio/video mediums to facilitate training Understand the process to plan and execute educational in-class and outdoor activities and events Know how to evaluate student's progress and provide grades and feedback Learn how to provide individual instructions to each student by promoting interactive learning Learn how to create and distribute educational content - notes, summaries, assignments etc Understand how to answer student's questions in a professional tone Teacher Training Course at QLS Level 3 Overview If you are aspiring to become a teacher or want to advance and update your skills and knowledge as a teacher and excel in your role, this extensive Teacher Training Course is ideal for you. This comprehensive course will help you gain skills and knowledge about the most updated and the latest procedures and methods used in the classroom, achieve better or newer proficiency and aid in boosting students' learning abilities. You will also learn the basic strategies to provide instructions to students while developing their skills and personalities. This course will help you handle questions, give enjoyable lectures, and minimise distractions Upon successful completion of this Teacher Training Course, you will learn the methods and techniques to make lectures and classroom activities more interesting and engaging to help your students learn quickly and increase their attention levels. Who should take this course? This Teacher Training Course is primarily aimed at: Teachers Parents Aspiring teachers Academic staff Home tutor SEN teaching assistant Anyone associated with the teaching industry However, this course is not constrained to a specific industry or profession. Anyone who is interested in learning more about teaching techniques, approaches, and strategies can also enrol in this course. Entry Requirements There are no academic entry requirements for this Teacher Training Courses, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This Teacher Training Courses assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Course Curriculum Welcome to Lecture Introduction and Welcome Captivate Your Students Connect With Your Students Show Confidence Convince With Your Voice Keep Their Attention Stay in Control Control the Pace Handle Questions Make it Enjoyable Make it Enjoyable Minimize Distractions The Close Close to Applause Supplementary Resources Supplementary Resources - Teacher Training Assessment Assessment - Teacher Training at QLS Level 3 Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Quality Licence Scheme Endorsed The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees.     Certificate of Achievement Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35.   FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

By taking this popular online course, you will learn various roles of the trainer and several learning styles. You will also gain knowledge of the abilities and training management requirements needed to conduct an inclusive, expert training session. This Course At A Glance Accredited by CPD UK Endorsed by Quality Licence Scheme Understand the need for training & development Recognise several roles of trainers and training styles Know how to build credibility and rapport Know how to hook and engage your trainees Understand the criteria for evaluation of training Know how to plan and organise training content Know how to prepare presentations for training Understand how to handle different types of learners Know how to use effective non-verbal communication Understand the role of body language in training Recognise the challenges of training Identify the characteristics of a good trainer Accredited Train The Trainer Course Overview This Train the Trainer Online Course is specially designed by the experts to develop training skills in those who are willing to become confident trainers. This popular online course will help you develop the skills and knowledge required to advance your career as a trainer by learning the importance of training and development. This course has been created for current trainers who want to improve their training abilities and acquire fresh, cutting-edge methods for creating and delivering training. This course will also help you understand the criteria for evaluation of training, how to plan and organise training content, how to prepare presentations, training rooms and games for training and much more. Upon successful completion of this Train the Trainer Online Course, you will develop the skills and knowledge required to become a confident trainer and learn how to train a large group of students or employees. Who should take this course? This extensive Train the Trainer Online Course is primarily aimed at: Teachers Facilitators Team Leads Project Managers Training Professionals Founders and CEOs Business Professionals Entrepreneurs Technical Professionals Human Resource Managers Sales Professionals Instructional Designers However, this course is not restricted to a particular profession or line of work. It may also be beneficial to a broader range of people who aspires to enhance their training skills. Entry Requirements There are no academic entry requirements for this Train the Trainer Online Course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This Train the Trainer Online Course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Course Curriculum How to Start Your Class Hook Your Trainees Build Credibility and Rapport Engage Your Trainees Understand Your Trainees Use Visual Aids Well Teach All Learners Ask Questions Effectively - Part 1 Ask Questions Effectively - Part 2 Use Effective Non-Verbal Communication Manage The Classroom Answer Questions Well Supplementary Resources Supplementary Resources - Train The Trainer Online Course Assessment Assessment - Train The Trainer Online Course Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Quality Licence Scheme Endorsed The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees.     Certificate of Achievement Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35.   FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

With any customer-facing role, there are times when you will find yourself in a difficult situation with a customer that requires a certain set of communication and practical skills to resolve any issues successfully. The Handling Difficult Customers training course teaches learners how to handle difficult conversations as a manager or wider member of the customer service team, guiding you on how to use your body language effectively, master crucial active listening techniques, and stay calm under pressure. Key Topics to Be Covered How to open and close a difficult conversation with a customer Strategies for handling difficult customers and conversations The art of active listening and responding How to ask open and supportive questions The tone of voice and body language techniques Learning Outcomes Learn how to start and close a difficult conversation successfully and with confidence Understand how to use your body language to communicate with customers effectively Enhance your communication skills to ask open and productive questions Learn the art of active listening to be able to engage with the customer fully Demonstrate knowledge of the rules regarding customer service etiquette Build rapport through empathy and learn how to stay calm under pressure Skills You Will Gain Customer service Problem-solving Communication Stress Management Why should you choose the Handling Difficult Customer course with Academy for Health & Fitness? Opportunity to earn a certificate accredited by CPD after completing this Handling Difficult Customer course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Globally accepted standard structured lesson planning Innovative and engaging contents and activities Assessments that measure higher-level thinking and skills Complete the Handling Difficult Customer program in your own time, at your own pace Each of our students gets full 24/7 tutor support Course Curriculum: Introduction Topics to be Covered: Introduction - Welcome from Alan Stevens Difficult Conversations Topics to be Covered: Why Are Some Conversations Difficult? Preparation Set-Up and Room Layout How to Start the Conversation Active Listening and Responding Ask Open and Supportive Questions Focus on Facts, Not Personalities Use of Tone and Body Language Exploring Alternative Solutions Handling Challenge How to Close a Difficult Conversation Conclusions Topics to be Covered: Summary - What We've Covered Thank You and Next Steps Assessment Process Once you have finished the learning stages in the course, your abilities will be assessed by an automated multiple-choice question session, after which you will receive the results immediately. Showcase Your Accomplishment of New Skills: Get a Certification of Completion The learners have to successfully complete the assessment of this Handling Difficult Customer course to achieve the CPD accredited certificate. Digital certificates can be ordered for only £10. The learner can purchase printed hard copies inside the UK for £29, and international students can purchase printed hard copies for £39. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Handling Difficult Customers Course Right for You? This course is ideal for those who work in customer-facing roles who wish to develop the fundamental skills to deal with difficult customers efficiently and confidently. There are no specific entry requirements for this course, which can be studied on a part-time or full-time basis. Career path On successful completion, you will have the practical skills and knowledge to provide excellent customer service to all types of customers, take control of difficult situations and resolve problems with professionalism, competency and confidence. You will also have a range of communication skills for dealing with challenging customer-facing scenarios.

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support | All-Inclusive Cost

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support | All-Inclusive Cost