22044 Courses

Having a holistic understanding of telephone etiquette can make a huge difference to your customers and your profits. This course is ideal for you, whether you frequently deal with customers on the telephone or about to enter into telemarketing and become a customer service representative, receptionist, call centre agent, or customer-facing employee. Learn the fundamental telephone etiquette skills and understand how to handle an office telephone system expertly. Moreover, you will determine how to control tone, rate of speech and pitch for improving voice quality, and discover plenty of tips and tricks for handling rough or angry callers. In just 75 Minutes, you will: Be able to handle interoffice calls and voicemail messages Successfully eliminate phone distractions and correct poor telephone etiquette Develop and master the techniques that improve your organization's image Handle incoming and outgoing calls precisely that win more business Correctly respond to rude or hostile customers Answer the phone expertly at your business Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £59. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement. To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support. Who is this course for? Telephone Skills Training is suitable for anyone who wants to gain extensive knowledge, potential experience and expert skills in the related field. This course is designed by industry experts so you don't have to worry about the quality. Most importantly, this course does not require any experience or lesson to get enrolled. You will learn everything that is required from this course directly. This is a great opportunity for all students from any academic backgrounds to learn more on this subject. This lesson is ideal for: Customer Service Assistants Customer Service Representatives Call Center Agents Small Business Owners Sales Assistants Course Content Telephone Skills Training Module One - Getting Started 00:05:00 Module Two - Aspects of Phone Etiquette 00:10:00 Module Three - Using Proper Phone Language 00:10:00 Module Four - Eliminate Phone Distractions 00:05:00 Module Five - Inbound Calls 00:05:00 Module Six - Outbound Calls 00:05:00 Module Seven - Handling Rude or Angry Callers 00:10:00 Module Eight - Handling Interoffice Calls 00:05:00 Module Nine - Handling Voicemail Messages 00:05:00 Module Ten - Methods of Training Employees 00:05:00 Module Eleven - Correcting Poor Telephone Etiquette 00:05:00 Module Twelve - Wrapping Up 00:05:00 Mock Exam Mock Exam - Telephone Skills Training 00:20:00 Final Exam Final Exam - Telephone Skills Training 00:20:00 Assignment Assignment - Telephone Skills Training 2 days, 10 hours Order Your Certificate Order your Certificate QLS 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support

Overview: Let your landscape shots glow by editing them with Adobe Lightroom CC. In this Adobe Lightroom CC 2021: Landscape Photography Training course, you will learn how to edit photos with Lightroom in great detail and make a significant difference in your landscape photography. This highly engaging Adobe Lightroom CC 2021: Landscape Photography Training course will teach you how to use Lightroom to its full potential when editing photos. It will guide you through the basics of Lightroom, including how to import, edit, and export photos. It will introduce you to the basic features of Lightroom and enhance your understanding of image processing and RAW development. You'll learn how to use Lightroom to edit a night photo and strengthen your ability to add special effects to an image.  Turn your landscape images into stunning masterpieces by enrolling straight away! Learning Outcomes: Learn how to use all of Adobe Lightroom's basic functions. Deepen your understanding of RAW development in Lightroom Strengthen your knowledge of image processing Learn step-by-step how to work out all the details from your photos. Be able to create colours and dynamics in Lightroom Know how to edit waterfall images. Who is this course for? This in-demand Adobe Lightroom CC 2021: Landscape Photography Training course is suitable for anyone who wants to edit landscape images like a pro in Adobe Lightroom CC. The modules are packed with professional techniques and instructions to assist individuals in maximising their photo editing potential. Entry Requirement This course is available to all learners of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. A good understanding of English language, numeracy and ICT are required to attend this course. Certification After you have successfully completed the course, you will obtain an Accredited Certificate of Achievement. You can also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere, anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path Adobe Lightroom CC 2021: Landscape Photography Training is a useful qualification to possess and would be beneficial for any related profession or industry such as: Designer Graphic Designer Digital Designer Developer Unit 01: Basics Introduction 00:05:00 Import and Basics of Lightroom 00:20:00 Local Adjustments 00:11:00 Unit 02: RAW-Development in Lightroom Create an HDR in Lightroom 00:03:00 The RAW-Development in Lightroom 00:19:00 Sharpening and Export 00:05:00 Unit 03: Dynamics and Visual Effect of a Picture Edit a night-photo with Lightroom 00:16:00 Dynamics and special effect 00:12:00 Unit 04: Image processing of photos taken at bad weather Create colours and dynamics in Lightroom 00:19:00 Unit 05: Complete editing - effect of colours Processing of a sunset photo - add more colours to an image 00:18:00 Unit 06: Combining your knowledge for a last amazing image editing Basic RAW-Development in Lightroom 00:16:00 Complexify the light 00:09:00 Combine multiple exposures in Photoshop 00:14:00 Unit 07: Edit waterfall photos Edit an autumnal waterfall photo with Lightroom 00:24:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Overview This comprehensive course on Environmental Awareness Training will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Environmental Awareness Training comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Environmental Awareness Training. It is available to all students, of all academic backgrounds. Requirements Our Environmental Awareness Training is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 8 sections • 7 lectures • 01:04:00 total length •Introduction to Environmental Awareness: 00:06:00 •Climate Change and the Carbon Footprint: 00:12:00 •The Hidden Pollution inside Workplace: 00:15:00 •Benefits of Energy Efficiency 33: 00:05:00 •Environmental Planning and Decision-Making: 00:07:00 •Sustainable Development for Environment: 00:10:00 •Eco Friendly and Green Living: 00:09:00

Overview This comprehensive course on Forex Scalping Strategy Course will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Forex Scalping Strategy Course comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Forex Scalping Strategy Course. It is available to all students, of all academic backgrounds. Requirements Our Forex Scalping Strategy Course is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 5 sections • 11 lectures • 00:44:00 total length •Introduction 00:02:00 •How to Choose a Broker for Scalping 00:01:00 •How to Set up Chart: 00:02:00 •Indicator Part 1: 00:05:00 •Indicator Part 2: 00:06:00 •Support and Resistance: 00:05:00 •The Secret Scalping Strategy: 00:06:00 •Golden Rules: 00:05:00 •Risk Management: 00:02:00 •Examples: 00:10:00 •Assignment - Forex Scalping Strategy Course: 00:00:00

Overview This comprehensive course on ISO 9001:2015 will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This ISO 9001:2015 comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this ISO 9001:2015. It is available to all students, of all academic backgrounds. Requirements Our ISO 9001:2015 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 9 sections • 9 lectures • 04:41:00 total length •Introduction To ISO 9001:2015: 00:25:00 •Clause 4 - Context Of The Organisation: 00:24:00 •Clause 5 - Leadership: 00:25:00 •Clause 6 - Planning: 00:22:00 •Clause 7 - Support: 00:32:00 •Clause 8 - Operation: 00:38:00 •Clause 9 - Performance Evaluation: 00:35:00 •Clause 10 - Improvement: 00:30:00 •Study material: Management System Auditing: 00:50:00

Overview This comprehensive course on Heat Exchanger will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Heat Exchanger comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Heat Exchanger. It is available to all students, of all academic backgrounds. Requirements Our Heat Exchanger is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 8 sections • 8 lectures • 01:19:00 total length •Course Introduction: 00:04:00 •Introduction to Heat Exchanger: 00:10:00 •Types of Heat Exchanger: 00:13:00 •Performance of Heat Exchanger (LMTD method): 00:12:00 •Performance of Heat Exchanger (Effectiveness-NTU method): 00:09:00 •Performance of Heat Exchanger (Example): 00:15:00 •Selection & Methods to Improve the Efficiency in Heat Exchanger: 00:16:00 •Assignment - Heat Exchanger: 00:00:00

Dive into the intricacies of negotiation and agreement through our immersive Retail Management Diploma. This course transcends traditional

This comprehensive course covers 100% of the HashiCorp Vault Operations Professional exam content through engaging lectures, demos, and hands-on exercises. With access to our exclusive hands-on labs, you can practice configuring Vault in real-world scenarios. This course covers both Vault Open-Source and Vault Enterprise features and includes an exam-like quiz for each exam objective.