5073 Courses

If you want to improve your customer service skills, then this Customer Service Skills course will help you exceedingly. Initially, you will introduce to the concept of customer service, following with its importance for the company and understand customers' expectation. This course provides a comprehensive explanation of the fundamental aspects of customer service. Also, you will explore various methods to deal with the challenging situation and customers. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Course Content Understanding Customer Service Understanding Customer Service 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Mock Exam Mock Exam- Customer Service Skills - Delivering Excellent Service 00:20:00 Final Exam Final Exam- Customer Service Skills - Delivering Excellent Service 00:20:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Embark on the voyage to leadership mastery with our comprehensive "Advanced Leadership & Management Diploma" bundle. Within this collection of 18 specialized courses, you'll find a reservoir of theoretical knowledge covering an array of crucial management subjects, from project and team management to office administration and cross-cultural awareness. In a world that prizes effective management and assertive leadership, our bundle is your comprehensive guide to outshine the competition. It's time to boost your theoretical acumen, expand your leadership horizons, and steer your team to unparalleled success with the Advanced Leadership & Management Diploma bundle. Your journey to extraordinary leadership begins here! We proudly offer 18 courses within the Advanced Leadership & Management Diploma bundle, providing you with industry-recognised qualifications. These Courses are: Course 01: Leadership & Management Course 02: Project Management Course 03: Team Management and Leadership Development Training Course 04: Team Leader Course 05: Compliance Risk and Management Course 06: Agile Project Management Course 07:Course 08: Office Administration & Skills Diploma Course 09: Diploma in Performance Management Course 10: Diploma in Employee Management Course 11: Team Building & Management Diploma Course 12: Self Esteem & Confidence Building Course 13: Critical Thinking in The Workplace Course 14: Diploma in Meeting Management Course 15: Cross-Cultural Awareness Training Course 16: Ultimate Microsoft Excel For Business Bootcamp Course 17: Level 3: Public Speaking Diploma Course Course 18: Confidence Building & Assertiveness In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Learning Outcomes of Leadership & Management: Gain a comprehensive theoretical understanding of Leadership & Management principles. Understand Leadership & Management methodologies, particularly agile techniques. Develop abilities for effective team Leadership & Management. Master the skills required for efficient Leadership & Management. Enhance your ability to manage compliance risks and drive performance. Understand the importance of cross-cultural awareness and critical thinking in the workplace with our Leadership & Management Gain expertise in goal setting, public speaking, and building self-esteem and confidence. This Advanced Leadership & Management Diploma bundle covers topics from project and team management to performance optimization and office administration. Each course has been carefully curated to provide a solid theoretical foundation that prepares you to lead with confidence and manage with efficiency. CPD 230 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This bundle is ideal for: Students seeking mastery in this field Professionals seeking to enhance their skills Anyone who is passionate about this topic Career path Team Leader Office Administrator Project Manager Compliance Manager Agile Project Manager Management Consultant Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

***Limited Time Offer*** In recent times, many people have been suffering from Mental Health -related issues and seeking help from experts. Nonetheless, Diploma in Mental Health Social Care can assist you in reducing this prevalent issue. Over the last few decades, increasing public knowledge of such diseases has been a major global healthcare objective. This program includes a wide variety of mental health topics to educate you on this objective. In the United Kingdom, Mental Health Social Care has become significant over time. In addition, everyone is so busy with their work that sometimes they forget to eat, sleep and be social. As a result, many of us are suffering from mental well-being-related problems. It aims to equip you with skills to help yourself and others to cope with stress. Therefore, Diploma in Mental Health Social Care will let you know - the causes, symptoms and treatments of various forms and teach you how to preserve your own mental well-being and even help those around you. This Level 3 Mental Health Social Care Diploma Consist of the following course Course 01: Level 3 Mental Health Social Care Diploma Course 02: Positive Mental Health Awareness Course 03: Health & Social Care Course 04: Psychotherapy and Counselling Level 3 This Mental Health Social Care course begins by showing you how to tell people who exhibit 'normal' behaviour apart from those suffering mental distress. In addition, you will learn how to identify a range of neurotic and psychotic behavioural tendencies. Our Mental Health Social Care expert will teach you how to identify the signs of suicidal thoughts and offer preventative measures that could save a life. Moreover, you will be able to learn about Eating and Sleeping Disorders, Mood Disorders, Personality Disorders and many more. This Mental Health Social Care program can help you reach your goals and prepare for a rewarding career. So, enrol in Diploma in Mental Health Social Care - be an expert by mastering the essential skills in no time. What new skills you'll have after taking this Mental Health Social Care Course: Understanding what mental illness is and how to combat stigma A rudimentary understanding of some of the most frequent mental well-being issues An overview of how to look after your own Mental Health Social Care and well-being. Confidence in assisting someone who is distressed or may be suffering from a mental well-being problem. Learn more about the supporting framework for mental well-being care delivery Know how to help someone who lacks capacity and how to look out for their best interests So enrol now in this Mental Health Social Care Course to advance your career! Progression of the Mental Health Social Care Course: After completing this Mental Health Social Care course you can also enrol in- nvq level 3 mental health mental health social care level 3 diploma course rqf mental health awareness NVQ Level 3 Mental Health Level 1 Award in Mental Health Awareness (RQF) Level 2 Certificate in Mental Health Awareness (RQF) Level 3 Certificate in Understanding Mental Health (RQF) Here is the curriculum breakdown of the Mental Health Social Care course: Introduction Childhood and Adolescent Psychiatric Disorders Stress and Anxiety Disorders Schizophrenia Personality Disorders Mood Disorders Eating & Sleeping Disorders Self-Harm and Suicide Medication and Therapy in the Treatment of Mental Illness Social Attitudes to Mental Illness Legislation and Services Workplace Mental Health Social Care Introduction to Health and Social Care Important Principles and Policies in Health and Social Care Work Standards of Practice and Ethical Aspects of Health Care Part - 1 Standards of Practice and Ethical Aspects of Health Care Part - 2 Role as A Caregiver and Healthcare Professional Public Health Care and Ethics Care Planning Policy in the UK Maintaining Medical Records Medical Terminology Understanding Epidemiology The Diabetes Challenge Resuscitation (CPR) Assessing Dementia Controlling Infection Learning Difficulties Related to Autism Understanding Measures of Disease Frequency Aim of First Aid and the First Steps Personal Hygiene Introduction to Mental Health Care Childhood and Adolescent Psychiatric Disorders Stress and Anxiety Disorders Engaging and Assessing the Patients Interviewing Techniques Adapting Communication to a Patient's Ability to Understand Health Care and Safety Responsibilities ADHD in Young and Adults Safeguarding Children, Young People and Their Families Managing Finance in Health and Social Care Assessment Process of Mental Health Social Care Level 3 Diploma Once you have completed all the modules in the Mental Health Social Care course, you can assess your skills and knowledge with an optional assignment. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Mental Health Social Care Course is for you, if you are: Anyone who works in the health care sector NCFE CACHE Level 2 Certificate in Understanding Mental Health First Aid and Mental Health Advocacy in the Workplace CMI Level 7 Award in Strategic Approaches to Mental Health and Wellbeing Requirements Mental Health Social Care No explicit requirements exist to enrol in a Mental Health Social Care course. Career path Mental Health Social Care Mental Health Support Worker Mental Health Social Care Manager Care Manager Counselor Designated Mental Support Lead Wellbeing Practitioner Mental Health Social Care Manager Care Assistant Certificates CPDQS Accredited Certificate Digital certificate - £10 CPDQS Accredited Certificate Hard copy certificate - £29 Upon passing the Bundle, you need to order to receive a Hard copy Certificate for each of the courses inside this bundle. If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access

24 Hour Flash Deal **100-in-1 Level 3 Diploma in Health and Social Care Mega Bundle** Level 3 Diploma in Health and Social Care Enrolment Gifts **FREE PDF Certificate** FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Level 3 Diploma in Health and Social Care package online with Studyhub through our online learning platform. The Level 3 Diploma in Health and Social Care bundle can help you improve your CV, impress potential employers, and stand out from the crowd. This Level 3 Diploma in Health and Social Care course provides complete 360-degree training. You'll get not one, not two, not three, but one hundred courses included. Plus, Studyhub's signature Forever Access means these courses are yours for as long as you want once you enrol. The course has been designed by our specialists to focus on career readiness, making you stand out. One-to-one assistance is also available if needed. In this exclusive bundle, you get: Step-by-step lessons One-to-one assistance from professionals Innovative exams to test your knowledge 24/7 customer support Top-class learning portal Unlimited lifetime access to all courses Digital Certificate, Transcript, and student ID included PDF certificate immediately after passing Original copies of your certificate and transcript the next working day Learn from the comfort of your home This bundle is one of the most prestigious training offerings at StudyHub, highly valued by employers. Created with one hundred premium courses, it aims to provide the best learning experience possible. Like all Study Hub's courses, this one is meticulously developed and well-researched. Each topic is divided into elementary modules, allowing students to grasp each lesson quickly. The course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card, you will get discounts on music, food, travel, clothes, etc. This bundle includes the following career-oriented courses: Course 01: Level 3 Diploma in Health and Social Care Course 02: Tenant Support in Social Housing: A Comprehensive Guide Course 03: Inclusive Communities: Disability Awareness and Inclusion Training Course 04: Child Protection in Education Course 05: Child Sexual Exploitation Awareness Diploma Course 06: Adult Nursing, Health & Social Care Training Course 07: Early Childhood Mental Health: Strategies and Interventions Course 08: Awareness and Understanding of Extremism & Terrorism Course 09: Environmental Science and Climate Change Dynamics Course 10: Exploring Disability Studies: Empowering Inclusivity Course 11: FGM Awareness & Prevention Training: Advocating for Change Course 12: Social Crime Awareness: Understanding and Prevention Course 13: Schizophrenia Awareness: Understanding and Supporting Mental Health Course 14: Restraint Awareness Course 15: Health Science Diploma Course 16: Crisis and Trauma Counselling in Early Childhood Course 17: Dementia Awareness and Prevention: Empowering Communities Course 18: The Purpose of Professional Boundaries: Ethical and Professional Practice Course 19: Adult Learning: A Comprehensive Guide for Educators Course 20: Navigating Duty of Care: Best Practices and Legal Framework in the UK Course 21: Counselling Children & Supporting Their Wellbeing Course 22: Diploma in Occupational Therapy Course 23: Deprivation of Liberty Safeguards Training Course 24: Coaching and Mentoring in Care Course 25: Positive Behaviour in Children and Youth Course 26: Structure and Overview of the Health and Social Care Sector Course 27: Advanced Parenting Skills Course 28: Vulnerability, Abuse & Safeguarding Course 29: Youth Work Diploma Course 30: Mental Health First Aid Certification Course 31: Child and Adolescent Counselling Course 32: Addiction & Mental Health Course 33: Child Protection Course 34: Community Care Worker Course 35: Caregiver - Diploma in Caregiving Course 36: Disability Assessor Training Course 37: Child Playwork Course 38: Child Neglect Awareness Certificate Course 39: Mandatory Training For Care Assistants & Care Staff Course 40: Diploma for Residential Childcare (England) Course 41: Family Support Worker Course Course 42: Diabetes Awareness Training Course 43: Domiciliary Care Training Course 44: Mental Health Awareness Course Online Course 45: Domestic Violence and Abuse Awareness Diploma Course 46: CPR Training Course 47: Home Based Childcarer Course 48: CPR/BLS and AED for Dental Nurse / Assistant Course Course 49: Online Course in Conservation Course 50: Dyslexia Course 51: ADHD Awareness Course 52: Post-Traumatic Stress Disorder (PTSD) Counselling Course 53: Epidemiology Certificate Course Course 54: Social Work Diploma Course 55: Community Health Worker Initial Certification Course 56: Diploma in Human Rights Course 57: Couples Therapy & Counselling Course 58: Cerebral Palsy Awareness Course 59: OCD Awareness Course 60: Paramedicine Study Course 61: Safeguarding Children Course 62: Mental Health and Psychiatry Training Course 63: Public Health Course 64: Observation Skills for Carers Course 65: Mental Health Support Worker Course 66: Professional Childminding Training Course 67: Baby Care, Child Care, Child Development and Nannying Course 68: Domestic Violence, Abuse Awareness and Risk Assessment Course 69: Phlebotomy Course 70: Substance Misuse Awareness Diploma Course 71: Child Psychology, Care and Development Course 72: Diploma in Safeguarding Vulnerable Adults Course 73: Mental Health Nursing Course 74: Arts Therapy and Therapeutic Art Course 75: Safeguarding and Counselling Course 76: Nursing - CPD Accredited Course 77: Psychological Wellbeing and Crisis Intervention Course 78: Applied Behaviour Analysis (ABA) and Cognitive Skills Training Course 79: Youth Work & Stress Management Techniques Course 80: Practice Nurse & Infection Control Training Course 81: Mental Health and Psychiatry - Medication and Therapeutic Principles Course 82: Autism Awareness Course 83: End of Life Care and Support Diploma Course 84: Learning Disability Nursing Training - CPD Approved Course 85: Understanding Learning Difficulties and Safeguarding Diploma Course 86: Safeguarding Health and Dignity for Vulnerable Adults Bundle Course 87: Dementia Care (Attitudes, Awareness and Prevention) Course 88: Child Care Course 89: Child and Adolescent Mental Health Course 90: Child Development and Care Course 91: Emergency Medical Technician: Ambulance Care Assistant Course 92: Speech and Language Therapy Course 93: Instant Pain Relief with Reflex Tapping: Reflexology Course 94: Resuscitation and Life Support: Vital Skills and Techniques Course 95: Suicide Intervention Skills Training: Supporting Mental Health Diploma Course 96: Duty of Candour in Healthcare: Ethical Practices and Legal Obligations Course 97: How to Save Children from Abuse Course 98: EDI in Adult Care Course 99: Pregnancy Care Course 100: Communication Skills in Health and Social Care CPD 1000 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Level 3 Diploma in Health and Social Care training is suitable for: Students Recent graduates Job Seekers Individuals already employed in the relevant sectors wishing to enhance their knowledge and expertise This Diploma doesn't have a formal qualification. To get qualified, you have to join: Level 3 NVQ Health and Social Care Certificate Level 4 NVQ Health and Social Care RQF Health and Social Care Level 3 Level 5 NVQ Health and Social Care Certificate Level 2 NVQ Health and Social Care Certificate A Level Health Social Care Certificate Level 4 NVQ Health and Social Care QCF Level 2 Health and Social Care Certificate Health and Social Care Level 3 QCF Level 3 Health and Social Care Certificate RQF Health and Social Care Certificate Level 3 Diploma in Adult Care (RQF) Level 2 RQF Health and Social Care Certificate Level 5 NVQ Health and Social Care Management Certificate in Management for Level 5 NVQ Health and Social Care or QCF Level 3 NVQ Health and Social Care Certificate NCFE CACHE Level 2 Certificate in Understanding Mental Health First Aid and Mental Health Advocacy in the Workplace NVQ Level 3 Mental Health Requirements To participate in this Level 3 Diploma in Health and Social Care course, all you need is: A smart device A secure internet connection A keen interest in Health and Social Care Career path You will be able to kickstart your Level 3 Diploma in Health and Social Care career with this course. It offers an excellent opportunity to learn multiple skills from home and explore various career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

This course has been designed to help you to learn about the fundamentals of resilience and to provide you with practical tools that you can apply immediately to create positive change in your life.

Course Overview Learn how to be kinder to yourself and find ways to cope with difficulties in life by taking this MBCT Based Self Compassion Development course. We can often place too much stress on ourselves in life and at work. With this training, you can discover the principles of MBCT (Mindfulness-Based Cognitive Therapy) and be capable of handling extreme or heightened emotions during any incident or event, improving your potential for productivity and reliability. This Self Compassion coaching will enable you to control inner harshness and self-judgement that can be harmfully internalised. Using expert tuition, you will be guided towards developing self-compassion and acceptance of your identity. Using thought defusion, reflection exercises, spirituality, and meditation, you will attain a more positive and content state of mind. This will help you overcome challenges and become a happier person during everyday interactions. Enrol now and be kind to yourself. This best selling MBCT Based Self Compassion Development has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth MBCT Based Self Compassion Development is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The MBCT Based Self Compassion Development is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The MBCT Based Self Compassion Development is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the MBCT Based Self Compassion Development, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the MBCT Based Self Compassion Development will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the MBCT Based Self Compassion Development to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

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Boost Your Career By Enrolling In This Line Management Bundle To Overcome Your Challenges! 11 in 1 Line Management Bundle Improve your knowledge and enhance your skills to succeed with this Line Management bundle. This Line Management bundle is designed to build your competent skill set and enable the best possible outcome for your future. Our bundle is ideal for those who aim to be the best in their fields and are always looking to grow. This Line Management Bundle Contains 11 of Our Premium Courses for One Discounted Price: Course 01: Diploma in Line Management at QLS Level 5 10 Additional CPDQS Accredited Premium Courses - Course 01: Business Management Course 02: Diploma in Team Management Course 03: Material Management Course 04: Team Building & Management Diploma Course 05: People Management Skills Course 06: Diploma in Performance Management Course 07: Compliance Management Course 08: Conflict Management Training Course 09: Workplace Productivity Course Course 10: Business Training: Communication Skills All the courses under this Line Management bundle are split into a number of expertly created modules to provide you with an in-depth and comprehensive learning experience. Upon successful completion of the Line Management bundle, an instant e-certificate will be exhibited in your profile that you can order as proof of your new skills and knowledge. Stand out from the crowd and get trained for the job you want. With this comprehensive Line Management bundle, you can achieve your dreams and train for your ideal career. This Line Management bundle covers essential aspects in order to progress in your chosen career. Why Prefer Us? All-in-one package of 11 premium courses' Line Management bundle Earn a certificate accredited by CPDQS. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Globally Accepted Standard Lesson Planning Free Assessments 24/7 Tutor Support. Start your learning journey straightaway! *** Course Curriculum *** Diploma in Line Management at QLS Level 5 Module 01: Employee Training and Development Process Module 02: Talent Management Module 03: Communication Skills Module 04: Performance Appraisal Management. Module 05: Employee Relations Module 06: Motivation and Counselling Module 07: Conflict Management Module 08: Stress Management Module 09: Time Management Module 10: Business Environment Module 11: Ensuring Health and safety at the Workplace Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the Diploma in Line Management at QLS Level 5 exams. CPD 255 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Line Management bundle is suitable for everyone. Requirements You will not need any prior background or expertise. Career path This Line Management bundle will allow you to kickstart or take your career in the related sector to the next stage. Certificates Diploma in Line Management at QLS Level 5 Hard copy certificate - Included Certificate of completion Digital certificate - £10

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access