6798 Courses

Delve into the intricate world of customer service within the vibrant sectors of tourism and hospitality. This course equips participants with the essential skills and knowledge to navigate the unique challenges and opportunities of delivering exceptional service experiences in these dynamic industries. After the successful completion of the course, you will be able to learn about the following, ⦁ Understand the Concept of Service Quality and its Significance In Business, Specifically in the Context of Customer Service. ⦁ Identify and Explain the Unique Characteristics and Challenges of Customer Service in the Tourism and Hospitality Industries. ⦁ Describe the Principles and Key Elements of Excellent Customer Service and How they Contribute to Customer Satisfaction and Loyalty. ⦁ Gain an Introductory Understanding of Performance Management and its Relevance in Enhancing Customer Service and Organisational Effectiveness. ⦁ Develop Strategies and Techniques for Managing Complaints Effectively in Tourism and Hospitality Organizations thereby Ensuring Customer Satisfaction and Resolution. ⦁ Demonstrate the Principles of Effective Communication and Interpersonal Skills in Customer Service Interactions both Face-to-face and through Various Communication Channels. ⦁ Recognise the Importance of Teamwork and Collaboration in Delivering Consistent and High-quality Customer Service Experiences and Understand How to Contribute Effectively to a Collaborative Work Environment. Participants will explore the concept of service quality and its significance in business, with a specific focus on customer service within the tourism and hospitality sectors. Key topics include identifying the unique characteristics and challenges of customer service in these industries, principles of excellent customer service, performance management's role in enhancing service quality, effective complaint management strategies, principles of communication and interpersonal skills, and the importance of teamwork in delivering consistent service experiences. The course "Understanding Customer Service in Tourism and Hospitality" delves into the crucial role of excellent service in these sectors. It covers key aspects such as customer expectations, service quality, and effective communication to ensure customer satisfaction and loyalty in tourism and hospitality settings. Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Understand the Nature and Importance of Customer Service in the Tourism and Hospitality Self-paced pre-recorded learning content on this topic. Understand the Nature and Importance of Customer Service in the Tourism and Hospitality Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be an added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone who is eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Hospitality Service Specialist Tourism Customer Care Coordinator Guest Experience Manager Front Desk Concierge Travel and Tourism Consultant Guest Relations Officer Service Excellence Supervisor Hospitality Communication Specialist Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

This course covers Python for data science and machine learning in detail and is for a beginner in Python. You will also learn about core concepts of data science, exploratory data analysis, statistical methods, role of data, challenges of bias, variance and overfitting, model evaluation techniques, model optimization using hyperparameter tuning, grid search cross-validation techniques, and more.

In the business world, challenges related to discrimination and understanding diversity and inclusion are pervasive. Common problems include biases, prejudices, and a lack of awareness about the importance of fostering a diverse and inclusive workplace. Discrimination can manifest in various forms, from unequal opportunities to exclusion and stereotypes. By understanding the impact of discrimination and learning to foster a more inclusive environment, individuals can contribute to a healthier workplace and a stronger, more harmonious business culture. Learning Objectives The following are some of the key outcomes in this course: Defining respect and illustrating what it looks like Benefits of a respectful workplace and unpack some basic steps for building one Understand what harassment and discrimination are and explore some examples of each behavior type Practical actions you can take to help those who are targeted by sexual harassment Target Audience Human Resources Professionals. Managers, Team Leaders, Young Professionals

In the business world, effective written communication is essential, yet many individuals encounter challenges in this area. Writing skills problems often manifest as difficulties in crafting clear and concise messages, resulting in misunderstandings, errors, and a lack of professionalism. Common issues include improper grammar and punctuation usage, vague or convoluted language, and an inability to structure documents logically. These problems can hinder productivity, damage a company's reputation, and strain professional relationships. Learning Objectives The following are some of the key outcomes in this course: Explore how you can write with purpose Learn why professional communication should have a purpose, how to identify that purpose Benefits of keeping your writing structured, and how to lay out your introduction, body paragraphs, and conclusion most effectively. Explore the rules of grammar, spelling, punctuation and understand the most common writing mistakes and explain how to Target Audience Young Professionals

Project Management Practitioner Program - Project Risk Management: On-Demand This on-demand course is part of the Project Management Practitioner Program that has been designed to provide a general view of the theoretical concepts of traditional project management from a practical perspective presented by LeRoy Ward. Risk is often thought of as something negative, something that should be avoided. Depending on whether one is a risk seeker or opposed to risk, opinions will often lead to very different results. Within project management, risk is looked at both ways - as a potential problem or a potential opportunity. Regardless, risk always involves something that will occur in the future. Risk is inherent in all projects and will only cause challenges if ignored. Managing risk is important throughout the project life cycle. It is an iterative process that is tailored to specific events in order to protect or enhance project objectives. This individual module shows how the Project Risk Management includes the processes of conducting risk management planning, identification, analysis, response planning, response implementation, and monitoring risk on a project, as described by PMBOK® Guide - Sixth Edition. What You Will Learn At the end of this program, you will be able to: Explain the importance of risk management planning Describe the tools and techniques used to identify project risks Prioritize project risks using qualitative and quantitative analysis Explain the typical strategies for responding to negative and positive risk Review Project Risk Management Knowledge Area Plan Risk Management Identify Risks Perform Qualitative Risk Analysis Perform Quantitative Risk Analysis Plan Risk Responses Implement Risk Responses Monitor Risks

Join Dr Andrew Morrice for a deep dive into what the latest mind-body research tells us about the impact of sleep, the microbiome, nutrition, culinary practices and more on our mental and physical health, and recovery … Length: 1 day (9.30am - 4.00pm) A brilliant framework to understand the neurobiology of our needs and how to manage stressDR ALLY JAFFEE, NHS DOCTOR Why take this course Sleep and sound nutrition are widely recognised to be essential to mental health – this day gives you an opportunity to learn about these two areas in depth, including the role of the Microbiome. A greater understanding of these two areas can be vital in freeing ourselves from the ‘mind-only mindset’ to help us quickly and effectively resolve many of our difficulties in life. Sleep has always been integral to the human givens approach and this course is a chance to catch up on recent advances in understanding and evidence as to which approaches best help with poor sleep. We will explore how sleep allows for the physical recuperation, learning and emotional regulation that are key to improving many mental health problems. The role of food and the microbiome in mental health is seldom part of managing the immediate challenges we face, yet is so important in preventing difficulties, or maintaining recovery, that it is an area in which we can benefit from feeling greater confidence when guiding and advising our clients (or ourselves!). Throughout the day, tutor and GP Andrew Morrice draws on the latest research and his decades of experience managing the complex combination of mental and physical health problems in General Practice (20 of those years, using the Human Givens model), to take us on a deep dive into two of the key interfaces between mind and body: sleep and food, and their effects on our health. Andrew is a most inspiring teacher who is passionate about his subject. Furthermore, his experience as a doctor was invaluable...PSYCHOTHERAPIST / COUNSELLOR What will you learn The structure of sleep – and the functions of the different stages of sleep, including Non-REM and Slow Wave/Deep sleep The fundamental conditions required to promote healthy sleep The challenges of assessing sleep properly both for ourselves and others The complex relationships between sleep disturbances and depression, anxiety, pain syndromes and fatigue states, plus Simple organising ideas for navigating all this complexity What we can do to help resolve sleep difficulties so that we can wake feeling refreshed and emotionally prepared for the next day The fundamental science of the Microbiome – and its links to inflammation, mental health and physical health The eating patterns that worsen or help in mental and emotional health How and why processed foods undermine and confuse our innate guidance systems An understanding of the many other factors impinging on our ability to ‘forage’ well in the modern ‘food environment’ The basis on which foods or eating can become addictive, and how this can point to ways to address these difficulties Why we should consider the implications of the fasting state for our work How Human Givens tools can help clarify many of the confusions around food How to spot diet cults, tribes, and misleading claims Eating patterns we can confidently recommend to support health and wellbeing A review of how depression can be seen as a mind-body state rather than a ‘mental health disorder’ You will also have time to ask our expert tutor questions and benefit from group discussions Course Programme The ‘The Mind-Body Connection in depth: Movement, Emotion and Calm’ course starts at 9.30am and runs until 4.00pm. From 8.30am Registration (Tea and coffee served until 9.25am) 9.30am Microbiome and Diet – Finding our Food: how did this get so complicated and confusing? 10.45am Discussion over tea/coffee 11.15am Understanding Processing, Addiction and Tribalism 12.45pm Lunch (included) 1.30pm Getting a good night's sleep 2.45pm Discussion over tea/coffee 3.00pm Sleep, depression and inflammation 4.00pm Day ends Who is this course suitable for? The Mind-Body Connection In Depth series is open to anyone interested in deepening their understanding of mental and physical health. If you previously attended Andrew Morrice’s Mind-Body Connection course, and would like to spend more time on practical applications, the microbiome, the interface between diet and mental health and to thoroughly review the topic of sleep – this course is for you. Please note: you don’t need to have attended the previous Mind-Body Connection course to come on this one, or its sister course ‘Movement, Emotion and Calm’. This course has been independently accredited by the internationally recognised CPD Standards Office for 6 hours of CPD training. On completion of this training you’ll receive CPD certificates from the College and the CPD Standards Office.

In today's increasingly interconnected world, understanding the intricacies of diplomacy and international relations is essential for anyone aspiring to influence global affairs. The Diplomacy and International Relations Fundamentals Course offers learners the opportunity to gain an in-depth understanding of the core principles that govern global interactions, diplomacy, and international policy. Whether you are looking to enter the world of international organisations, governmental agencies, or multinational corporations, this course provides a solid foundation in the key concepts and practices that shape international cooperation and negotiation. Throughout the course, students will explore topics such as the role of international organisations, the dynamics of international treaties, and the influence of cultural and political factors on foreign policy. By taking a structured approach to these critical subjects, the course helps learners to develop a clear and broad understanding of how diplomacy shapes the global landscape. This is an ideal choice for anyone looking to develop their knowledge and understanding of the fundamental components of international relations, without the need for physical attendance. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Diplomacy and International Relations Module 02: Theories and Approaches in International Relations Module 03: International Law and Institutions Module 04: Diplomatic Practices and Strategies Module 05: Global Issues in Diplomacy and International Relations Module 06: Regional Dynamics and Case Studies Module 07: Contemporary Challenges and Future Trends Learning Outcomes: Analyze international relations theories for strategic decision-making. Evaluate the role of international law in shaping global interactions. Apply diplomatic strategies to address complex international issues. Examine regional dynamics through in-depth case studies. Identify and address contemporary challenges in global diplomacy. Anticipate and adapt to future trends in international relations. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring diplomats and foreign affairs enthusiasts. Policy analysts seeking a comprehensive understanding of global dynamics. Individuals intrigued by the interconnectedness of international relations. Students aiming for a solid foundation in diplomatic practices. Professionals seeking to enhance their knowledge of global issues. Anyone fascinated by the complexities of international law and institutions. Individuals interested in regional dynamics and case studies. Those eager to grasp contemporary challenges and future trends in global affairs. Career path Diplomat Policy Analyst International Relations Consultant Foreign Affairs Researcher Political Analyst Global Issues Specialist Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Travel and Parking arrangements: Paid parking is available (attendees are responsible for paying parking fees) From New St Station, follow signs to Moor St station. When you get to Moor St, go down the hill to the side of the station towards the multi-storey car park. At the car park, go left under the railway bridge. Immediately after the railway bridge turn right onto Shaw's passage, which is quite short. We're on the corner at the end of Shaws Passage - walk round the corner onto Allison Street and past the Cafe to the full glass door with the Birmingham Friends of the Earth hanging sign.

Did you know that in the UK, 1 in 20 hospital admissions experience avoidable harm? Shocking, right? But what if you could play a role in changing that statistic? That's where our clinical governance course comes in. This course will equip you with the knowledge and skills to be a champion for safe, high-quality healthcare. This Diploma in Clinical Governance at QLS Level 5 course is endorsed by the Quality Licence Scheme and accredited by CPDQS (with 150 CPD points) to make your skill development and career progression more accessible than ever! The Clinical Governance course is a comprehensive program for healthcare professionals, offering 11 modules to understand the importance of Clinical Governance in maintaining quality and safety of healthcare services. It covers topics like National Health Services, clinical auditing, workplace safety, legal challenges, and COVID-19 awareness. Effective implementation of Clinical Governance practices has led to reduced mortality rates, fewer adverse events, and higher patient satisfaction. Learning Outcomes of Clinical Governance Course: Develop a profound understanding of Clinical Governance principles and practises. Master the 7 Pillars of Clinical Governance for comprehensive healthcare management. Gain insights into the pivotal role of National Health Services in governance. Enhance clinical effectiveness through evidence-based practise and outcome evaluation. Acquire proficiency in conducting clinical audits to ensure quality assurance. Navigate complex legal and ethical challenges inherent in healthcare environments. UK statistics show that robust Clinical Governance frameworks in healthcare organisations lead to higher patient satisfaction and improved clinical outcomes. This Clinical Governance course provides valuable insights into clinical governance and tools to enhance professional competence. Why Choose Our Clinical Governance Course at QLS Level 5? FREE Clinical Governance at QLS Level 5 certificate Get a free student ID card with Clinical Governance Training Get instant access to this Clinical Governance course. Learn Clinical Governance from anywhere in the world The Clinical Governance is affordable and simple to understand The Clinical Governance is an entirely online, interactive lesson with voiceover audio Lifetime access to the Clinical Governance course materials The Clinical Governance comes with 24/7 tutor support Invest in your career and make a difference in the lives of patients. Enrol Now! Take a step towards a brighter future with our Clinical Governance course! *** Course Curriculum *** Here is the curriculum breakdown for the Clinical Governance at QLS Level 5 course: Module 01: Introduction to Clinical Governance Module 02: The 7 Pillars of Clinical Governance Module 03: National Health Services Module 04: Clinical Effectiveness: Part 1 Module 05: Clinical Effectiveness: Part 2 Module 06: Clinical Audit Module 07: Confidentiality in a Medical Environment Module 08: Information Technology in Health Care Module 09: Legal aspects and Ethics Module 10: Maintaining Workplace Safety Module 11: Covid-19 Awareness Assessment Process of Clinical Governance You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit it. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the Diploma in Clinical Governance at QLS Level 5 exams. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Clinical Governance at QLS Level 5 course is perfect for highly motivated people who want to improve their technical skills and prepare for the career they want! Also, our Clinical Governance course is perfect for: Healthcare professionals Medical administrators Quality assurance personnel Healthcare managers Clinical auditors Aspiring healthcare leaders Requirements No prior background or expertise is required for this Clinical Governance course. Career path The Clinical Governance at QLS Level 5 course will boost your CV and aims to help you get the job or even the long-awaited promotion of your dreams. Healthcare management Quality assurance Clinical auditing Compliance roles Legal advisory Leadership roles Certificates CPDQS Accredited PDF Certificate Digital certificate - Included Diploma in Clinical Governance at QLS Level 5 Hard copy certificate - Included Show off Your New Skills with a Certificate of Completion After successfully completing the Diploma in Clinical Governance at QLS Level 5, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme and also you can order CPDQSAccredited Certificate that is recognised all over the UK and also internationally. The certificates will be home-delivered, completely free of cost.

This Level 3 SEN Coordinators course is designed for those interested in or who are currently in a SENCO role in the early years setting. This Level 3 SEN Coordinators qualification provides learners with a thorough understanding of the roles and responsibilities of the Special Educational Needs Coordinator in early years setting. Learn about the strategies and techniques for assisting children and their families and gain in-depth knowledge of SEN codes of practice. The purpose of this course is to help learners progress to further and higher education and develop new practical skills in health and social care. Learning Outcomes After completing this Level 3 SEN Coordinators course, the learner will be able to: Understand the roles and responsibilities of the Special Educational Needs Coordinator in the early years setting. Understand the strategies and techniques for supporting children and their families. Increase knowledge of SEN codes of practice. Why Choose this Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Courses are included in this Level 3 SEN Coordinators Bundle Course*** Course 01: Level 3 SEN Coordinators Course 02: Level 2 Certificate in Behaviour that Challenges in Children Course 03: Level 3 Certificate in Understanding Autism ***Other Benefits of this Bundle Course*** Free 3 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the course ] Detailed course curriculum Module 1: Roles and Responsibilities of the Special Educational Needs Coordinator in the Early Years Understand the principles, statutory guidance and legislation underpinning practice for children with Special Educational Needs and Disability (SEND) in an early years setting Understand the role of the Early Years Special Educational Needs Coordinator (SENCo) Understand partnership working for the Early Years SENCo Understand early identification and action for children with SEND Module 2: Strategies and Techniques for Supporting Children and Families Understand the graduated approach in an early years setting Understand English as an additional language (EAL) Understand Education, Health and Care (EHC) plans ------------------------- ***Level 2 Certificate in Behaviour that Challenges in Children Course Curriculum Module 1: Understand Behaviour That Challenges Module 2: Understand How to Support Positive Behaviour Module 3: Understand the Importance of Effective Communication and the Management of Behaviour That Challenges Module 4: Understand the Role of Reflection and Support for Those Involved in Incidents of Behaviour That Challenges ------------------------- ***Level 3 Certificate in Understanding Autism Course Curriculum Module 1: Autism in Context Module 2: Positive Behavioural Support for Individuals with Autism Module 3: Understand Support and Management of Transitions for Individuals with Autism Module 4: Therapeutic Interventions and Support Available for Individuals with Autism and Co-occurring Conditions Module 5: Communication and Social Interaction with Individuals with Autism Module 6: Safeguarding and Resilience in Autism Assessment Method After completing each module of the Level 3 SEN Coordinators, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Level 3 SEN Coordinators course is ideal for those already working in a SENCO role as part of their Early Years Practitioner role or interested in doing so. This course is also suitable for childminders. Requirements There are no specific requirements for this Level 3 SEN Coordinators course because it does not require any advanced knowledge or skills. Students who intend to enrol in this course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path This Level 3 SEN Coordinators course is appropriate for those who want to work in the following fields: Health and social care Childhood studies Community, youth and families Social work Early years Primary teaching Nursing Certificates Certificate of completion Digital certificate - Included