2448 Courses

Overview An ineffective audit can mean severe consequences; resulting in process failure, customer dissatisfaction and regulatory noncompliance. Optimize your generic auditing skills with this Internal Auditing training course not aimed at any specific ISO management systems standard or Process. Boost your internal audit capabilities by gaining confidence in planning and performing an effective audit and reporting and taking corrective action where necessary. This course develops the necessary skills to assess and report on the conformance and implementation of processes based on management systems. You'll learn how to initiate an audit, prepare and conduct audit activities, compile and distribute audit reports and complete follow-up activities

About this training Decarbonization of the Upstream Oil & Gas sector has previously been based on inter-fuel competition. Market actions were seen as the most effective method for reducing the level of emissions. However, the pace of decarbonization is now being led by government policy acting in concert with a coalition of stakeholders such as investors and consumers. The primary focus of this pathway is on the management of carbon emissions to both mitigate and adapt to climate change. Some energy analysts have forecast that global production of oil and natural gas will have to decline annually by 4 to 6 percent in order to meet the global target of Net Zero Emissions by 2050. Oil and gas producers face a difficult challenge in deciding upon the strategy and measures that will best achieve targets set for them while maintaining supply, attracting investments and accessing markets. This 2-day training course will provide participants with an understanding of the strategies and measures for decarbonizing the Upstream Oil and Gas sector within the framework of measures implemented by individual governments through their respective commitments to reduce emissions to achieve their National Determined Contribution under the Paris Agreement. This course offers a unique opportunity to understand the rapidly increasing issues confronting the industry as well as the options for the management of carbon emissions to comply with corporate as well as national policies and the implementation of measures for controlling, reporting and verification. Training Objectives Upon completion of this course, participants will be better equipped to participate in the implementation of measures for the management of carbon emissions in the following areas: Implementation of measures for reducing carbon emissions Establishing systems for monitoring and reporting carbon emissions Evaluating the commerciality of discoveries Reviewing and strategizing future field development plans Meeting Environmental Obligations Target Audience This course has been specifically designed for professionals involved in the international oil and gas industry, whether employed a field operator, national oil company, or government. It offers a unique opportunity to rapidly increase your understanding of the issues confronting the industry as well as the options for the management of carbon emissions to comply with corporate as well as national policies and the implementation of measures for controlling, reporting and verification. Staff with the following roles will find this course particularly useful: Corporate Planners Project Engineers Financial Analysts Environmental Specialists Legal Advisors Regulatory & Compliance Officers Course Level Basic or Foundation Trainer Your expert course leader is an international legal expert in petroleum law who has been listed in the Guide to the World's Leading Energy and Natural Resources Lawyers. In his thirty years of practice, he has been the lead negotiator and acquisitions advisor for oil and gas companies in the US and the Asia-Pacific. These transactions have included both upstream (licences and leases) and downstream (refineries and pipelines) assets. He has been appointed as Distinguished Visiting Professor in Oil and Gas at the University of Wyoming and Honorary Professor at the Centre for Energy, Petroleum & Mineral Law & Policy (CEPMLP) at Dundee University. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations

Enhance your knowledge of exploration and production accounting with EnergyEdge's course. Join our classroom training for expert guidance and industry-relevant skills. Enroll now!

Duration 5 Days 30 CPD hours This course is intended for This course is intended for IT professionals who are responsible for planning, configuring, and managing an Office 365 environment. Students who attend this course are expected to have a fairly broad understanding of several on-premises technologies such as Domain Name System (DNS) and Active Directory Domain Services (AD DS). In addition, they should have a general understanding of Microsoft Exchange Server, Microsoft Teams, and Microsoft SharePoint. Overview Plan and provision Office 365 Manage Users and Groups in Office 365 Deploy and Configure Tools and Applications for Office 365 Plan and Manage Exchange Online Plan and Manage SharePoint Online Plan and Manage Microsoft Teams Plan and Manage other Office 365 Services Implement Security and Compliance in Office 365 Report, Monitor and Troubleshoot Office 365 This five-day course describes how to set up, configure and manage an Office 365 tenant including identities, and the core services of Microsoft 365. In this five-day course, you will learn how to plan the configuration of an Office 365 tenant including integration with existing user identities; plan, configure and manage core services; and report on key metrics. Although this course and the associated labs are written for Office 365 with Windows 11, the skills taught will also be backwards compatible with Windows 10. This course is based on the features available in the Office 365 E3 license as these are the core features in Office 365 and Microsoft 365 plans. 1 - Planning and Provisioning Office 365 Overview of Office 365 Core Services of Office 365 Requirements for an Office 365 Tenant Planning a Pilot and Deployment Creating an Office 365 Tenant Adding Custom Domains and Managing DNS Settings Lab: Provisioning Office 365 2 - Managing Users and Groups in Office 365 Managing User Accounts and Licences Managing Passwords and Authentication Create and Managing the Different Types of Groups in Office 365 Managing Users and Groups with PowerShell Managing Users and Groups in the Azure AD Admin Center Role Based Access and Administrative Roles Planning and Configuring Directory Synchronization Lab: Managing Users and Groups in Office 365 Lab: Planning and Configuring Directory Synchronisation 3 - Deploying and Configuring Tools and Applications for Office 365 Planning Network Configuration for Office 365 Tools and Applications Using the Office Configuration Tool Click to Run Installation Use and Control Managing Centralized Deployment of Tools, Applications and Add-ins Reporting Lab: Deploying and Configuring Tools and Applications for Office 365 4 - Planning and Managing Exchange Online What is Exchange Online Managing Exchange Online Mailboxes Managing Office 365 Groups in Exchange Online Configuring Exchange Online Permissions Managing Exchange Online using PowerShell Plan and Configure Mail Flow Plan and Configure Email Protection Lab: Planning and Managing Exchange Online 5 - Planning and Managing SharePoint Online What is SharePoint Online Understanding the relationship between SharePoint, OneDrive, Teams, and Office 365 Groups SharePoint Online Architecture Configure SharePoint Online Configure and Control External Sharing Managing SharePoint Online Site Collections Managing SharePoint Online using PowerShell Lab: Planning and Managing SharePoint Online 6 - Planning and Managing Microsoft Teams What is Microsoft Teams How Microsoft Teams integrates with other Office 365 Services Create and Manage Organization Wide Settings Create, Manage and Assign Microsoft Teams Policies Plan and Configure External and Guest Access Managing Microsoft Teams using PowerShell Lab: Planning and Managing Microsoft Teams 7 - Planning and Managing Other Office 365 Services Yammer Planner Visio Bookings Delve Forms Power Platform Stream Sway Viva Scheduler Add-ins, including Find Time and Junk Reporter Lab: Planning and Managing Office 365 Services 8 - Security and Compliance in Office 365 Overview of Security and Compliance Features in Office 365 Extending Security and compliance Features with Additional Licences Using the Microsoft Defender Portal and Secure Score Using the Office 365 Compliance Portal and Compliance Score Plan and Configure Retention Labels and Policies Plan and Configure Data Loss Prevention Policies Create and Assign Sensitivity Labels Configure Safe Attachments and Safe Links Policies Plan and Configure Multi Factor Authentication Lab: Configure Security and Compliance in Office 365 9 - Reporting, Monitoring and Troubleshooting Office 365 Monitoring Office 365 Service Health Troubleshooting Administrative Access in Office 365 Troubleshoot Directory Synchronization Troubleshooting Exchange Online Troubleshooting SharePoint Online Troubleshooting Microsoft Teams Troubleshooting Office 365 Security and Compliance Lab: Reporting, Monitoring and Troubleshooting in Office 365

Accounting and finance are at the very heart of business operations. From banking to manufacturing, from huge service industries to micro businesses, the ability to manage, plan and account for money is still the ultimate measure of business success and the key driver of growth. The objective of the Level 5 Diploma in Accounting and Business (fast track) qualification accredited by OTHM is to provide learners with the knowledge and skills required by a middle manager in an organisation that may be involved in financial management, financial planning and control, financial reporting, taxation and people management. Level 5 Diploma in Accounting and Business (Fast track mode) Key Highlights of fast track Level 5 Diploma in Accounting and Business qualification are: Program Duration: 6 Months (Regular mode also available) Program Credits: 120 Credits Designed for working Professionals Format: Online No Written Exam. The Assessment is done via Submission of Assignment Tutor Assist available Dedicated Student Success Manager Timely Doubt Resolution Regular Networking Events with Industry Professionals Become eligible to gain direct entry into relevant Master's degree programme LSBR Alumni Status No Cost EMI Option This fast track Level 5 Diploma in Accounting and Business qualification will help you get knowledge and skills required by a middle manager in an organisation that may be involved in financial management, financial planning and control, financial reporting, taxation and people management. You can look forward to middle management role in organisation that may be involved in financial management, financial planning and control, financial reporting, taxation and people management. Upon successful completion of this fast track Level 5 Diploma in Accounting and Business programme, you will also become eligible to gain direct entry into Final Year of a three-year UK Bachelor's degree programme. Who is this course for? Working Professionals, A-Level / Level 4 / Year 1 of a three-year UK Bachelor's degree holders or learners who are looking for Career Progression. A formal undergraduate qualification leading to award of degrees in future. Requirements Open Entry. No formal qualification is required from mature learners (over 21 years) who have relevant management experience. For others, the learners should have relevant NQF / QCF / RQF Level 4 Award / Diploma or at the level of GCE / GCSE or equivalent qualification. Please speak to the Admission Counsellors for waiver information. Career path After completion of your fast track Level 5 Diploma in Accounting and Business, you can progress to Year 3 of a Three-year UK Bachelor's degree Completion of your fast track Level 5 Diploma in Accounting and Business qualification will meet the University standard academic entry requirements.

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is any IT, facilities or data centre professional who works in and around the data centre and has the responsibility to achieve and improve efficiency and environmental sustainability, whilst maintaining the availability and manageability of the data centre. Overview After completion of the course the participant will be able to: Understand the impact of data centres on the environment Describe the various environmental/energy management standards Understand the purpose and goals of the legally binding international treaties on climate change Implement various sustainable performance metrics and how to use them in the data centre environment Manage data centre environmental sustainability using international standards Set up the measurement, monitoring and reporting of energy usage Use power efficiency indicators in a variety of data centre designs Use best practices for energy savings in the electrical infrastructure and in the mechanical (cooling) infrastructure Use best practices for energy savings for the ICT equipment and data storage Understand the importance of water management and waste management Understand the different ways to use sustainable energy in the data centre Get practical tips and innovative ideas to make a data centre more sustainable The CDESS© course is aimed at providing knowledge of the standards and guidelines related to environmental sustainability, and how to move your data centre (existing or new) to a more environmentally sustainable design and operations. Impact of Data Centres on the Environment Predictions in 2010 Current situation Outlook and commitments What is Environmental Sustainability The importance of sustainability Senior management commitment Environmental sustainability framework Sustainability policies Performance standards and metrics Information policies Transparency Awareness Service charging models Environmental Management Environmental sustainability framework (ISO 14001) Standards and guidelines ? ISO 50001 / ISO 30134 Measurement and categories Baselining Trend analysis Reporting Power Effiðciency Indicators Various eðfficiency indicators Power Usage Effectiveness (PUE) PUE measurement levels Factors affecting PUE Measurement points and intervals PUE in mixed source environments Measuring PUE in a mixed-use building PUE reporting Impact of PUE after optimising IT load Electrical Energy Savings (Electrical) Identifying the starting point for saving energy Sizing of power DC power Generators UPS systems Power Factor (PF) Energy savings on lighting Electrical Energy Savings (Mechanical) Energy savings on the cooling infrastructure Temperature and humidity setpoints Various energy eðcient cooling technologies Energy savings on the airflow Liquid cooling Energy reusage PUE, ERE/ERF and Control Volume Electrical Energy Savings (ICT) Procurement IT equipment energy eðfficiency ITEEsv, SMPE, SMPO IT equipment utilisation Server virtualisation Open compute project Electrical Energy Savings (Data Storage) Data management Data storage management Data storage equipment effiðciency Water Management Water Usage Effectiveness (WUE) Improving WUE Water usage at the power generation source Energy Water Intensity Factor (EWIF) Waste Management Waste management policies Life-cycle assessment (Cradle to the grave) 3 R?s for waste management Reduce Reuse Second-hand market Recycle Sustainable Energy Usage Sustainable energy sources Power purchase agreements Energy attribute certificates Renewable Energy Factor (REF) Matching renewable energy supply and demand Sustainable energy storage Carbon trading Automated Environmental Management Systems Use of AI and machine learning Load migration Data Centre Infrastructure Management (DCIM) solutions

Course Information Designed to develop personal proficiency in audit planning, execution and reporting, this course is meticulously crafted to refine essential audit skill sets. Through immersive scenarios focused on on-site audit conduct (with an alternative Remote Auditing Course available), participants will engage deeply in the audit process. Extending Expertise: Applicable across all audit types, this course builds upon and enriches the foundational concepts taught in RQA's suite of research quality assurance courses. From 'Research Quality Assurance for Good Laboratory Practice' to 'Good Clinical Practice Auditing – Principles and Practice' and 'Good Manufacturing Practice for Investigational Medicinal Products,' this programme extends the scope of learning. Relevance and Value: Relevant to any area of regulated research and development, this course shines particularly in contexts mandating a quality system for audit. Participants with prior audit experience will gain maximum value from this course.  Key Benefits: Enrich your skill set to: Navigate audit processes encompassing planning, execution, reporting, and follow-up Embrace a personalised approach fostering positive audit outcomes Analyse evidence and present cohesive audit findings Recognise the pivotal role of audits in driving continual improvement. Interactive Learning: Structured to foster dynamic engagement, this course encourages delegates to: Engage in discussions, idea development, and problem-solving Exchange invaluable information and experiences. Hands-On Experience: A highlight of this course is the series of practical workshops, where delegates work in small syndicate groups, applying the acquired skills from lectures into real-world scenarios. Tutors Tutors will be comprised of (click the photos for biographies): Andrew Waddell Founder Director, Tower Mains Ltd Rosemary Ichaba Senior QA Associate, Tower Mains Ltd Cate Ovington Director, The Knowlogy Group Ltd Jean McWilliam Associate Director, Alexion View pop up Programme Please note timings may be subject to alteration. Day 1 08:45 Registration 09:00 Welcome and Course Objectives 09:10 What is 'Audit'? Delegates explore the range of audits which they have experienced, define the purpose of each audit type and establish which of those audits are performed to meet regulatory requirements. 09:30 Audits and their Purpose The concepts of quality assurance, quality control, quality management and audit are discussed. 10:30 Break 10:45 Audit Planning The requirements for an effective audit programme and individual audit plans. 11:30 Workshop 1 - Getting the Audit Started Planning for the audit. 12:25 Workshop 1 - Feedback 12:45 Lunch 13:30 Workshop 2 - Getting the Audit Started Arranging the opening meeting. 13:50 Workshop 2 - Feedback Audit initiation. Review and discussion of the role of the opening meeting. 14:25 Auditing Techniques (1) - Data and Documentation Techniques for the conduct of data and report audits are investigated. 14:55 Break 15:10 Workshop 3 - Data and Documentation Audit Conducting an audit of a data package and supporting documentation. 17:15 Close of Day Day 2 09:00 Auditing Techniques (2) - The People Questioning techniques which get the required information from the auditee. 09:45 Live Audit Role Play Auditor and auditee behaviours are explored and strategies developed for successful audit interactions. 10:15 Break 10:35 Audit Closing Meeting An exploration of audit closing meetings. 11:00 Workshop 4 - Audit Observations and Preparing for the Closing Meeting Reviewing and categorising your observations and getting ready to present your case. 11:45 Workshop 4 - Feedback 12:30 Audit Reports The content and distribution of an effective audit report are investigated and the importance of effective written communication is discussed. 13:00 Lunch 13:45 Workshop 5 - Audit Reports and Follow-up Mechanisms for promoting effective corrective and preventive action. Critical review of an audit report example. 14:30 Workshop 5 - Feedback 14:55 Corrective and Preventive Action and Follow-up The auditor's role in monitoring responses to audit and the corrective and preventive actions promised is explored. 15:20 Panel Session An opportunity to get answers to outstanding questions. 15:30 Close of Course Extra Information Course material Course material will be available in PDF format for delegates attending this course. The advantages of this include: Ability for delegates to keep material on a mobile device Ability to review material at any time pre and post course Environmental benefits – less paper being used per course. The material will be emailed in advance of the course and RQA will not be providing any printed copies of the course notes during the training itself. Delegates wishing to have a hard copy of the notes should print these in advance to bring with them. Alternatively delegates are welcome to bring along their own portable devices to view the material during the training sessions. CPD Points 14 Points   Development Level Develop

ITIL® 4 Strategist: Direct, Plan and Improve: In-House Training The ITIL® 4 Strategist: Direct, Plan, and Improve course is based on the ITIL® 4 Strategist Direct, Plan, and Improve candidate syllabus from AXELOS. This course is based on the ITIL® 4 Strategist: Direct, Plan and Improve IT exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam. This course provides the practical skills necessary to create a 'learning and improving' IT organization, with a strong and effective strategic direction. It was designed to provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility. It covers both practical and strategic elements, making it the universal module that is a key component to both ITIL® 4 Managing Professional and ITIL® 4 Strategic Leader streams. What You Will Learn At the end of this course, participants will be able to: Understand the key concepts of direction, planning, improvement Understand the scope of what is to be directed and/or planned and know how to use key principles and methods of direction and planning in that context Understand the role of GRC and know how to integrate the principles and methods into the service value system Understand and know how to use the key principles and methods of continual improvement for all types of improvements Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvement Understand and know how to use the key principles and methods of measurement and reporting in direction, planning, and improvement Understand and know how to direct, plan, and improve value streams and practices Course Introduction Let's Get to Know Each Other Course Overview ITIL® 4 Certification Scheme Course Learning Objectives Course Components Course Agenda Exercises Case Study: Axle Car Hire Case Study: HandyPerson on Demand Exam Details Core Concepts of DPI Key Terms Covered in the Module Module Learning Objectives Basics of Direction Basics of Planning Basics of Improvement Other Core Elements DPI through Service Value Chain and Guiding Principles Key Terms Covered in the Module Module Learning Objectives DPI of the SVS DPI of Guiding Principles Role of Direction in Strategy Management Key Terms Covered in the Module Introducing Strategy Management Developing Effective Strategies Implementation of Strategies Key Terms Covered in the Module Module Learning Objectives Managing Risks Making Decisions through Portfolio Management Directing via Governance, Risk, and Compliance (GRC) Introduction to Assessment and Planning Key Terms Covered in the Module Module Learning Objectives Core Concepts of Assessment Conducting Effective Assessments Core Concepts of Planning Assessment and Planning through VSM Key Terms Covered in the Module Module Learning Objectives Introducing VSM Developing Value Stream Maps Knowing More About VSM Measurement, Reporting, and Continual Improvement Key Terms Covered in the Module Module Learning Objectives Measurement and Reporting Alignment of Measurements and Metrics Success Factors and Key Performance Indicators Continual Improvement Measurements and Continual Improvement through Dimensions and SVS Key Terms Covered in the Module Module Learning Objectives Measurements for the Four Dimensions Continual Improvement of the Service Value Chain and Practices OCM Principles and Methods Key Terms Covered in the Module Module Learning Objectives Basics of OCM OCM throughout DPI and Service Value Chain Resistance and Reinforcement Communication Principles and Methods Key Terms Covered in the Module Module Learning Objectives Basics of Effective Communication Communication with Stakeholders SVS Development Using Four Dimensions Key Terms Covered in the Module Module Learning Objectives Organizations and People in the SVS Partners and Suppliers in the SVS Value Streams and Processes in the SVS Information and Technology in the SVS

ITIL® 4 Strategist: Direct, Plan and Improve The ITIL® 4 Strategist: Direct, Plan, and Improve course is based on the ITIL® 4 Strategist Direct, Plan, and Improve candidate syllabus from AXELOS. This course is based on the ITIL® 4 Strategist: Direct, Plan and Improve IT exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam. This course provides the practical skills necessary to create a 'learning and improving' IT organization, with a strong and effective strategic direction. It was designed to provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility. It covers both practical and strategic elements, making it the universal module that is a key component to both ITIL® 4 Managing Professional and ITIL® 4 Strategic Leader streams. What You Will Learn At the end of this course, participants will be able to: Understand the key concepts of direction, planning, improvement Understand the scope of what is to be directed and/or planned and know how to use key principles and methods of direction and planning in that context Understand the role of GRC and know how to integrate the principles and methods into the service value system Understand and know how to use the key principles and methods of continual improvement for all types of improvements Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvement Understand and know how to use the key principles and methods of measurement and reporting in direction, planning, and improvement Understand and know how to direct, plan, and improve value streams and practices Course Introduction Let's Get to Know Each Other Course Overview ITIL® 4 Certification Scheme Course Learning Objectives Course Components Course Agenda Exercises Case Study: Axle Car Hire Case Study: HandyPerson on Demand Exam Details Core Concepts of DPI Key Terms Covered in the Module Module Learning Objectives Basics of Direction Basics of Planning Basics of Improvement Other Core Elements DPI through Service Value Chain and Guiding Principles Key Terms Covered in the Module Module Learning Objectives DPI of the SVS DPI of Guiding Principles Role of Direction in Strategy Management Key Terms Covered in the Module Introducing Strategy Management Developing Effective Strategies Implementation of Strategies Key Terms Covered in the Module Module Learning Objectives Managing Risks Making Decisions through Portfolio Management Directing via Governance, Risk, and Compliance (GRC) Introduction to Assessment and Planning Key Terms Covered in the Module Module Learning Objectives Core Concepts of Assessment Conducting Effective Assessments Core Concepts of Planning Assessment and Planning through VSM Key Terms Covered in the Module Module Learning Objectives Introducing VSM Developing Value Stream Maps Knowing More About VSM Measurement, Reporting, and Continual Improvement Key Terms Covered in the Module Module Learning Objectives Measurement and Reporting Alignment of Measurements and Metrics Success Factors and Key Performance Indicators Continual Improvement Measurements and Continual Improvement through Dimensions and SVS Key Terms Covered in the Module Module Learning Objectives Measurements for the Four Dimensions Continual Improvement of the Service Value Chain and Practices OCM Principles and Methods Key Terms Covered in the Module Module Learning Objectives Basics of OCM OCM throughout DPI and Service Value Chain Resistance and Reinforcement Communication Principles and Methods Key Terms Covered in the Module Module Learning Objectives Basics of Effective Communication Communication with Stakeholders SVS Development Using Four Dimensions Key Terms Covered in the Module Module Learning Objectives Organizations and People in the SVS Partners and Suppliers in the SVS Value Streams and Processes in the SVS Information and Technology in the SVS

ITIL® 4 Strategist: Direct, Plan and Improve: Virtual In-House Training The ITIL® 4 Strategist: Direct, Plan, and Improve course is based on the ITIL® 4 Strategist Direct, Plan, and Improve candidate syllabus from AXELOS. This course is based on the ITIL® 4 Strategist: Direct, Plan and Improve IT exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam. This course provides the practical skills necessary to create a 'learning and improving' IT organization, with a strong and effective strategic direction. It was designed to provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility. It covers both practical and strategic elements, making it the universal module that is a key component to both ITIL® 4 Managing Professional and ITIL® 4 Strategic Leader streams. What You Will Learn At the end of this course, participants will be able to: Understand the key concepts of direction, planning, improvement Understand the scope of what is to be directed and/or planned and know how to use key principles and methods of direction and planning in that context Understand the role of GRC and know how to integrate the principles and methods into the service value system Understand and know how to use the key principles and methods of continual improvement for all types of improvements Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvement Understand and know how to use the key principles and methods of measurement and reporting in direction, planning, and improvement Understand and know how to direct, plan, and improve value streams and practices Course Introduction Let's Get to Know Each Other Course Overview ITIL® 4 Certification Scheme Course Learning Objectives Course Components Course Agenda Exercises Case Study: Axle Car Hire Case Study: HandyPerson on Demand Exam Details Core Concepts of DPI Key Terms Covered in the Module Module Learning Objectives Basics of Direction Basics of Planning Basics of Improvement Other Core Elements DPI through Service Value Chain and Guiding Principles Key Terms Covered in the Module Module Learning Objectives DPI of the SVS DPI of Guiding Principles Role of Direction in Strategy Management Key Terms Covered in the Module Introducing Strategy Management Developing Effective Strategies Implementation of Strategies Key Terms Covered in the Module Module Learning Objectives Managing Risks Making Decisions through Portfolio Management Directing via Governance, Risk, and Compliance (GRC) Introduction to Assessment and Planning Key Terms Covered in the Module Module Learning Objectives Core Concepts of Assessment Conducting Effective Assessments Core Concepts of Planning Assessment and Planning through VSM Key Terms Covered in the Module Module Learning Objectives Introducing VSM Developing Value Stream Maps Knowing More About VSM Measurement, Reporting, and Continual Improvement Key Terms Covered in the Module Module Learning Objectives Measurement and Reporting Alignment of Measurements and Metrics Success Factors and Key Performance Indicators Continual Improvement Measurements and Continual Improvement through Dimensions and SVS Key Terms Covered in the Module Module Learning Objectives Measurements for the Four Dimensions Continual Improvement of the Service Value Chain and Practices OCM Principles and Methods Key Terms Covered in the Module Module Learning Objectives Basics of OCM OCM throughout DPI and Service Value Chain Resistance and Reinforcement Communication Principles and Methods Key Terms Covered in the Module Module Learning Objectives Basics of Effective Communication Communication with Stakeholders SVS Development Using Four Dimensions Key Terms Covered in the Module Module Learning Objectives Organizations and People in the SVS Partners and Suppliers in the SVS Value Streams and Processes in the SVS Information and Technology in the SVS