18691 Courses

Person Centred Planning (PCP) is a powerful tool for visioning, future planning and team building. It gets everyone on the same page and creates a progressive, constructive atmosphere so it is especially useful for people who are feeling ‘stuck’ or in a really desperate situation. The PCP processes we teach are called “PATH” and “MAPs”, and are both used for different situations. “To facilitate a group, family, team or organisation in thinking together around a given challenge or issue. Here is an opportunity to experience for real the person centred, futures planning tool – MAP/PATH” (Pearpoint, Forest, O’Brien. 1989). PCP can focus on an individual, with family and friends in the room supporting them, or focus on a group who want to set goals, and realise their potential as a team. PCP focuses on hopes and dreams, so is a very positive approach to planning, and utilises graphic facilitation, making it a very friendly way of working that is accessible to everyone.  This unique, hands on PCP training course explores the difference between ‘person-centred thinking’ and ‘service-centred thinking’. Traditionally, we have not always listened deeply enough to the needs of those we are planning for. Often ‘medical model’ thinking dominates our planning for those with the most complex needs. Typically we plan ‘about’ rather than ‘with’ children and adults.  We examine this ‘service centred’ approach that most professionals are used to, and question its limitations. This values based approach to inclusion will give participants the ‘theory’ behind why thinking and working in a person centred way is so important, and challenges people to strive for more for the people we are planning around. In addition to the knowledge and theory, this course empowers participants to facilitate their own Person Centred Plans using the PATH or MAPs process and provides the skills to do this effectively. Learning objectives  Strengthen understanding of how to think in a person centred way Knowledge of the steps of PATH / MAPs process Ability to facilitate PATH/MAPs process Ability to graphically facilitate a PCP meeting Develop problem solving and planning skills Inclusive Solutions offer: We could provide training for a team of staff, or we could facilitate a PATH or MAP around a disabled person. We can also offer bespoke training packages, please enquire for more details.  1 day “Introduction to PCP” with up to 100 attendees focusing on ‘Person Centred Thinking’ – includes live demonstration of PATH or MAPs Process (for a member of the group / with a student and their family/friends). 2 day “PCP Skills training” – More skills focused, lots of practice. Includes Graphics academy, Process academy and Coaching (Best with under 30 attendees). 2 day “Introduction to PCP with Skills training” – includes live demonstration of PATH or MAPs process, Graphics academy, Process academy and Coaching (Best with under 30 attendees). Half day PATH or MAP for a disabled person, led by two experienced Inclusive Solutions facilitators. Full day PATH or MAP for a team, organisation or group such as a full school staff led by two experienced Inclusive Solutions facilitators. Typical Structure of 2-Day “Introduction to PCP with Skills” Training This course is most useful when delivered over 2 days so we have time to cover the ‘skills’ behind facilitating a PATH or a MAP. Here is an example of what usually happens. If you need us to, we can tailor any of our courses to suit your specific needs.  Day 1 AM What makes a good welcome?Service centred thinking and working – what does it involve, how does it make people feel?Reflections on current practices – what is useful and what is harmful?Introduction to underpinning values of person centred thinking and working In depth exploration of the fundamentals of inclusion – encouraging identity, focusing on gifts and capacities Sharing success stories, and personal insight from experienced psychologistsShowcasing a number of practical PCP process in actionIntroduction to the “5 service accomplishments”, or “5 ordinary needs” PM  Full PATH process demonstration, led by 2 experienced facilitators – one process facilitator and one graphic facilitatorVolunteers will make notes on what they see the facilitators doing and feedback at the end of the dayFeedback, Q&A Day 2 AM Graphics Academy – we will ease you into the world of graphic facilitation and show you how simple it really is – includes live coaching and graphics tutorial, then participants will practice on each other by facilitating the first 1 or 2 sections of the PATH Process Academy – we will give you some pointers about holding the group, and facilitating in an inclusive way, this is another chance to practice your new graphics skills PM The group is divided up, and volunteers are selected to facilitate PATH meetings The group then run the PATH’s simultaneously with an experienced coaches in the room to guide and to be available for questionsWe reconvene to feedback about the process and digest all we have learntBrief Q&A session and then final reflections

Learn the basics of calligraphy using the foundational hand with local artist Panna Chauhan at The Arienas Collective and create a framed abstract piece to take home.

Complete Visual BASIC training course description A hands-on introduction to programming in Visual BASIC V6. What will you learn Build Visual BASIC applications. Build simple components. Debug Visual BASIC programs. Examine existing code and determine its function. Complete Visual BASIC training course details Who will benefit: Anyone wishing to program in Visual BASIC. Prerequisites: None although experience in another high level language would be useful. Duration 5 days Complete Visual BASIC training course contents Application development using VB VB features. VB editions, VB terminology. Working in the Development Environment. Event-Driven Programming. Creating a program in VB. Project and executable files. VB reference materials. Visual Basic fundamentals Objects. Controlling objects. Introduction to forms. Introduction to controls. Basic controls. Working with code and forms Modules. Working with code. Interacting with the user. Working with code statements. Managing forms. Variables and procedures Introduction to variables and constants. Working with Procedures and Functions. Controlling program execution Common VB functions. Comparison and relational operators. Conditional structures. Looping structures. Debugging Error types. Debugging logic errors in VB. Working with controls Control types. Standard controls. Advanced standard controls. ActiveX controls. Insertable controls. Data access using the ADO data control Overview of ActiveX Data Objects. VB data access features. Relational database concepts. Using the ADO data Control to access data. SQL. Manipulating data. Using the data form wizard. Input validation Field-Level validation. The masked edit control. Form-Level validation. Form events used when validating data. Error trapping Trapping run time errors. Error handling overview. Enabling an error trap. Errors and the calling chain. In line error handling. Enhancing the User Interface Menus. Status bars. Toolbars. Drag and Drop Overview of Drag and Drop. Mouse events Drag and Drop basics. More about controls Using control arrays. Using the controls collection. Working with object variables. Collections. Finishing touches User Interface design principles. Distributing an application. Creating a default project.

About this Virtual Instructor Led Training (VILT) This course will provide a comprehensive, foundational content for a wide range of topics in power system operation and control. With the growing importance of grid integration of renewables and the interest in smart grid technologies, it is more important than ever to understand the fundamentals that underpin electrical power systems. This course provides a thorough understanding of all basic terminology and concepts of electrical systems, structure of a power system, transmission line parameters, insulators, high-voltage direct current transmission, substation and neutral grounding, distribution system, circuit breakers, relaying and protection, power system stability, economic operation of power systems, load frequency control, voltage and reactive power control, renewable energy sources, restructuring of electrical power systems, and smart grids. This course is a MUST for practitioners, consultants, engineers of all disciplines, managers, technicians and all technical personnel who need to learn about electrical power systems. Training Objectives Basic Terminology and Concepts of Electrical Systems: Gain an understanding of the basic terminology and concepts of electrical systems and the structure of a power system Transmission Line Parameters: Learn in detail all the transmission line parameters including line resistance, line inductance, transposition of transmission lines, and capacitance of transmission lines Insulators: Understand thoroughly all the various types of insulators, pin type insulators, suspension type or disc insulators, strain insulators, and testing of insulators High-Voltage Direct Current Transmission: Determine the advantages and disadvantages of high voltage direct current transmission, and gain an understanding of all the features of high-voltage direct current transmission Substations and Neutral Grounding: Gain a detailed understanding of all substation equipment, factors governing the layout of substations, station transformers, elements to be earthed in a substation, power system earthing, earthing transformers, bus bar arrangements and gas-insulated substations Distribution System: Learn about the effects of voltage on the conductor volume, distributor fed from one end, distributors fed from both ends at the same voltage, distributors fed from both ends at different voltages, and alternating current distribution Circuit Breakers: Learn about the classification of circuit breakers, plain-break oil circuit breakers, air break circuit breaker, air blast circuit breakers, vacuum circuit breakers, SF6 circuit breakers, rating and testing of circuit breakers Relaying and Protection: Learn all the requirements of relaying, zones of protection, primary and backup protection, classification of relays, electromagnetic relays, induction relays, feeder protection, phase fault protection, reactance relay, static overcurrent relay, differential protection, transformer protection, Buchholz relays, alternator protection restricted earth fault protection, rotor earth fault protection, and negative-sequence protection Economic Operation of Power Systems: Gain an understanding of steam power plants, heat rate characteristics and characteristics of hydro plants Load Frequency Control: Learn about speed governing mechanism, speed governor, steady state speed regulations and adjustment of governor characteristics Voltage and Reactive Power Control: Gain an understanding of impedance and reactive power, system voltage and reactive power, voltage regulation and power transfer Renewable Energy Sources: Learn about solar power, wind power, geothermal energy, biomass and tidal power Restructuring of Electrical Power Systems: Gain an understanding of smart grids, smart grid components, smart grid benefits, and open smart grid protocol Target Audience Engineers of all disciplines Managers Technicians Maintenance personnel Other technical individuals Course Level Basic or Foundation Training Methods The VILT will be delivered online in 5 half-day sessions comprising 4 hours per day, with 2 x 10 minutes break per day, including time for lectures, discussion, quizzes and short classroom exercises. Additionally, some self-study will be requested. Participants are invited but not obliged to bring a short presentation (10 mins max) on a practical problem they encountered in their work. This will then be explained and discussed during the VILT. A short test or quiz will be held at the end the course. The instructor relies on a highly interactive training method to enhance the learning process. This method ensures that all the delegates gain a complete understanding of all the topics covered. The training environment is highly stimulating, challenging, and effective because the participants will learn by case studies which will allow them to apply the material taught to their own organization. Each delegate will receive a copy of the following materials written by the instructor: 'ELECTRICAL EQUIPMENT HANDBOOK' published by McGraw-Hill in 2003 (600 pages) Introduction to Power Systems Manual (500 pages) Trainer Your specialist course leader has more than 32 years of practical engineering experience with Ontario Power Generation (OPG), one of the largest electric utility in North America. He was previously involved in research on power generation equipment with Atomic Energy of Canada Limited at their Chalk River and Whiteshell Nuclear Research Laboratories. While working at OPG, he acted as a Training Manager, Engineering Supervisor, System Responsible Engineer and Design Engineer. During the period of time, he worked as a Field Engineer and Design Engineer, he was responsible for the operation, maintenance, diagnostics, and testing of gas turbines, steam turbines, generators, motors, transformers, inverters, valves, pumps, compressors, instrumentation and control systems. Further, his responsibilities included designing, engineering, diagnosing equipment problems and recommending solutions to repair deficiencies and improve system performance, supervising engineers, setting up preventive maintenance programs, writing Operating and Design Manuals, and commissioning new equipment. Later, he worked as the manager of a section dedicated to providing training for the staff at the power stations. The training provided by him covered in detail the various equipment and systems used in power stations. In addition, he has taught courses and seminars to more than four thousand working engineers and professionals around the world, specifically Europe and North America. He has been consistently ranked as 'Excellent' or 'Very Good' by the delegates who attended his seminars and lectures. He written 5 books for working engineers from which 3 have been published by McGraw-Hill, New York. Below is a list of the books authored by him; Power Generation Handbook: Gas Turbines, Steam Power Plants, Co-generation, and Combined Cycles, second edition, (800 pages), McGraw-Hill, New York, October 2011. Electrical Equipment Handbook (600 pages), McGraw-Hill, New York, March 2003. Power Plant Equipment Operation and Maintenance Guide (800 pages), McGraw-Hill, New York, January 2012. Industrial Instrumentation and Modern Control Systems (400 pages), Custom Publishing, University of Toronto, University of Toronto Custom Publishing (1999). Industrial Equipment (600 pages), Custom Publishing, University of Toronto, University of Toronto, University of Toronto Custom Publishing (1999). Furthermore, he has received the following awards: The first 'Excellence in Teaching' award offered by PowerEdge, Singapore, in December 2016 The first 'Excellence in Teaching' award offered by the Professional Development Center at University of Toronto (May, 1996). The 'Excellence in Teaching Award' in April 2007 offered by TUV Akademie (TUV Akademie is one of the largest Professional Development centre in world, it is based in Germany and the United Arab Emirates, and provides engineering training to engineers and managers across Europe and the Middle East). Awarded graduation 'With Distinction' from Dalhousie University when completed Bachelor of Engineering degree (1983). Lastly, he was awarded his Bachelor of Engineering Degree 'with distinction' from Dalhousie University, Halifax, Nova Scotia, Canada. He also received a Master of Applied Science in Engineering (M.A.Sc.) from the University of Ottawa, Canada. He is also a member of the Association of Professional Engineers in the province of Ontario, Canada. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information about post training coaching support and fees applicable for this. Accreditions And Affliations

COBOL training course description A hands on training course providing an introduction to COBOL. What will you learn Write COBOL programs Debug COBOL programs Examine existing code and determine its function. COBOL training course details Who will benefit: Programmers working with COBOL. Prerequisites: None although experience in another high level language would be useful. A 10 day version of this course would be more applicable for those new to programming. Duration 5 days COBOL training course contents Introduction to COBOL Compilation, linkage editor. Compile errors, compiler options. Divisions, syntax and format, COBOL character set, program structure. COBOL statement structure COBOL words, format of statements. Divisions Identification entries, Environment entries, Data division: FD, record descriptions, hierarchy and level numbers, description-string entry. File and Working-Storage Sections Literals, figurative constants, redefines clause, data representation, Usage clause, synchronization, sign clause. Procedure Division File status codes; Open, Read, Write, Close, Stop, Goback; Accept, display; Move, Justified, data name qualification, reference modification. Perform statement Out-of-line, With test ... Until, ... Times, in-line statement; Go to statement. Program design Design techniques, design considerations, procedure names, program structure. Printing Printed output, Write, advancing option, editing characters; Initialize. Condition testing Conditional statements: IF, class, sign and relation conditions, condition-name conditionals, Set, compound conditions, logical operators. Evaluate, Continue. Arithmetic Rounded option, On Size Error option, Add, Subtract, Multiply, Divide, Compute. Non-sequential files File access modes, Select. Indexed and relative files. Open, Close, creating / reading sequential access files, Write, Read, Invalid key clause, reading, writing / updating Random access files, Rewrite, Delete, Start. Declarative routines Clauses. Subroutines Call, Using clause - calling program/called program, Linkage Section, returning control. Table handling Subscripted tables: One/two/three dimensional tables, Perform, variable length tables. Indexed tables: Set, using an index; Search. Copy code: Copy, Suppress, Replacing. Data Manipulation Inspect, String, Unstring. COBOL/370 LE/370 and Intrinsic Functions.

MEF Carrier Ethernet training course description The course progresses from a overview of the Carrier Ethernet service and how it works onto looking at the concepts in depth. Service attributes and management follow with the course finishing with studies of practical Carrier Ethernet. What will you learn Discuss and understand key Carrier Ethernet Concepts. Understand tasks related to designing, deploying and maintaining a Carrier Ethernet network. Offer effective solutions to implementing a Carrier Ethernet enterprise network given available customer resources and requirements. Carry out informed discussions using industry Carrier Ethernet 'vocabulary. Pass the MEF CECP 2.0 professional accreditation exam. MEF Carrier Ethernet training course details Who will benefit: Anyone working with Carrier Ethernet Prerequisites: The course attendees need to be conversant with data networks, as well as Ethernet and IP technologies. Duration 5 days MEF Carrier Ethernet training course contents Section One: Introduction to Carrier Ethernet Introduction to Carrier Ethernet: What is Carrier Ethernet? Evolution, advantages, The MEF, MEF specifications; UNI, EVC, OVC, EPL/EVPL, EP-LAN/ EVP-LAN, EP-Tree/EVP-Tree, etc, overview. How Carrier Ethernet Works: Service Frame Handling. Carrier Ethernet at Customer Premises, metro and core. Carrier Ethernet Workings, UNI attributes, Service Attributes (EVC and EVC per UNI attributes), Bandwidth Profiles, service multiplexing, L2 protocol processing; Carrier Ethernet equipment, CPE, aggregation and homing nodes, core equipment; management systems. The Setting Up of a Carrier Ethernet Service: Step 1: Choose service type, EPL/EVPL, EP-LAN/EVP-LAN, EPTree/EVP-Tree, EVLine...; Step 2: CPE tasks, UNI-C tasks (UNI attributes, service attributes (EVC and EVC per UNI) and bandwidth profiles), UNI-N tasks (L2 protocol handling). Step 3: Non-CPE tasks, Access, metro and core connections set up. Section Two: Carrier Ethernet Concepts in depth Carrier Ethernet Definitions in Depth: UNI, UNI I & II, UNI-N and UNI-C, etc.; NNI/ENNI; EVC; OVC, OVC type (P2P, M2M, Rooted MP), OVC end point (root, leaf, trunk), OVC end point map, OVC end point bundling; Service types in detail, EPL/EVPL, EP-LAN/EVP-LAN, EP-Tree/EVP-Tree, EVLine, Access EPL, Access EVPL . Carrier Ethernet Service Frame Handling: Unicast, multicast and broadcast frame delivery, Tagged, untagged and priority; Tagging, C and S-Tags, 802.3, 802.1d, 802.1q, 802.1ad, 802.1ah evolution, VLAN ID translation/preservation. CoS preservation. Other Key Carrier Ethernet Concepts: MTU, MTU at UNI, MTU at ENNI; Physical Layer Attributes, FE, GbE and 10GbE, Service Multiplexing and Bundling Concept and detail, rules and implications; Hairpin Switching Managing Bandwidth in a Carrier Ethernet Network: Token Bucket Algorithm, EIR, CIR, CBS, EBS, Coupling Flag; Frame Colors, recoloring, Color Awareness attribute, Color Forwarding; Bandwidth Profiles, rules and concepts. MEF CoS identifiers, DEI bit (in S-Tag), PCP bit (in C-Tag or S-Tag), or DSCP (in IP header), Multiflow bandwidth concepts; CoS Label/Color Identification. Section Three: Carrier Ethernet Service Attributes Overview: Carrier Ethernet 2.0; Blueprint C Service Attributes: Per UNI, Physical interfaces, Frame format, Ingress/egress Bandwidth Profiles, CEVLAN ID/EVC Map, UNI protection. EVC per UNI, Ingress/egress Bandwidth Profiles, etc.; Per EVC, CEVLAN ID Preservation, CoS ID Preservation, Relationship between SLA and SLP, Class of Service, etc. OVC, ENNI, OVC End Point per UNI and OVC End Point per ENNI, Ingress/egress bandwidth profiles, etc. Section Four: Managing Carrier Ethernet Networks Overview: MEF Service Lifecycle.Carrier Ethernet maintenance: Port, Link & NE failure, Service Protection Technologies, Fault Identification and Recovery, LAG, Active/Standby EVC, Single EVC with transport protection, G.8031, G.8032, MPLS FRR. SOAMs: Connectivity fault management, connectivity Monitoring, Loopback, Linktrace; Performance Management, Frame Delay, Inter Frame Delay Variation, Availability, Frame Loss Ratio, Resiliency, HLI, DMM, DMR, SLM, SLR; Key Concepts, Single vs dual ended, ordered UNI pair calculations. LOAMs: Link discovery, link monitoring, etc. Terminology and Concepts: MEG levels, MIPs. Section Five: Practical Carrier Ethernet Carrier Ethernet Transport Technologies:Layer 1: SDH. Layer 2: Bridging, provider bridging, PBB, PBBTE. Layer 2.5: MPLS VPWS, MPLS VPLS, MPLS-TP. Carrier Ethernet Access Technologies: fiber, SDH, active fiber, PON, GPON, 10G PON, OTN, WDM; copper, PDH, G-SDSL, 10Pass-TS, HFC; packet radio. Optimising mobile backhaul with Carrier Ethernet Key challenges solutions: Market pressure, LTE evolution, elements and architecture (RAN BS, NC, GWIF.), synchronization, bandwidth management. Circuit Emulation over Ethernet: Purpose, needs and applications. Synchronization: Phased, ToD, External Reference source, SynchE ,NTP, IEEE-1588 v2/ PTP, ACR; MEF Service Definitions for emulated circuits. Applying what you know: Practical examples and scenarios, Carrier Ethernet solutions; Practice Scenarios, Given a scenario, determine appropriate Ethernet services

Advanced Junos Security training course description This course provides students with intermediate routing knowledge and configuration examples. The course includes an overview of protocol-independent routing features, load balancing and filter-based forwarding, OSPF, BGP, IP tunneling, and high availability (HA) features. Junos Intermediate Routing (JIR) is an intermediate-level course. What will you learn Demonstrate the understanding of integrated user firewall. Implement next generation Layer 2 security features. Implement virtual routing instances in a security setting. Utilize Junos tools for troubleshooting Junos security implementations. Implement IPS policy. Advanced Junos Security training course details Who will benefit: Individuals responsible for implementing, monitoring, and troubleshooting Junos security components. Prerequisites: Intro to the Junos Operating System Duration 5 days Advanced Junos Security training course contents Junos Layer 2 Packet Handling and Security Features Transparent Mode Security Secure Wire Layer 2 Next Generation Ethernet Switching MACsec Lab 2 Implementing Layer 2 Security Virtualization Virtualization Overview Routing Instances Logical Systems Lab 3 Implementing Junos Virtual Routing AppSecure Theory AppSecure Overview AppID Overview AppID Techniques Application System Cache Custom Application Signatures AppSecure Implementation AppTrack AppFW AppQoS APBR SSL Proxy Lab 4 Implementing AppSecure Working with Log Director Log Director Overview Log Director Components Installing and setting up Log Director Clustering with the Log Concentrator VM Administrating Log Director Lab 5 Deploying Log Director Sky ATP Theory Sky ATP Overview Monitoring Sky ATP Analysis and Detection of Malware Sky ATP Implementation Configuring Sky ATP Installing Sky ATP Analysis and detection of Malware Infected Host Case Study Lab 6 Instructor Led Sky ATP Demo Implementing UTM UTM Overview AntiSpam AntiVirus Content and Web Filtering Lab 7 Implementing UTM Introduction to IPS IPS Overview Network Asset Protection Intrusion Attack Methods Intrusion Prevention Systems IPS Inspection Walkthrough IPS Policy and Configuration SRX IPS Requirements IPS Operation Modes Basic IPS Policy Review IPS Rulebase Operations Lab 8 Implementing Basic IPS Policy SDSN SDSN Overview, Components & Configuration Policy Enforcer Troubleshooting SDSN Use Cases Lab 9 Implementing SDSN Enforcement, Monitoring, and Reporting User Role Firewall and Integrated User Firewall Overview User Role Firewall Implementation Monitoring User Role Firewall Integrated User Firewall Implementation Monitoring Integrated User Firewall Lab 10 Configure User Role Firewall and Integrated User Firewall Troubleshooting Junos Security Troubleshooting Methodology Troubleshooting Tools Identifying IPsec Issues Lab 11 Performing Security Troubleshooting Techniques Appendix A: SRX Series Hardware and Interfaces Branch SRX Platform Overview High End SRX Platform Overview SRX Traffic Flow and Distribution SRX Interfaces

Microsoft Lync training course description This course teaches IT staff how to plan, design, deploy, configure, and administer a Microsoft Lync Server solution. The course emphasizes Lync Server Enterprise Unified Communications features focussing particularly on coexisting with and migrating from legacy communication services. The labs in this course create a solution that includes IM and Presence, Conferencing, and Persistent Chat. This course helps prepare for Exam 70-336. What will you learn Describe the Lync Server architecture. Install and deploy Lync Server. Use Lync Server management interfaces. Deploy and manage clients. Manage and administer dial-in conferencing. Design audio and video for web conferencing. Plan for instant message and presence Federation. Deploy and configure persistent chat in Lync. Configure archiving and monitoring services. Troubleshoot Lync Server. Describe the required daily, weekly, and monthly maintenance tasks. Use SIP commands and analyze SIP logs. Configure high availability features in Lync. Design load balancing in Lync Server. Backup and restore Lync Server data. Microsoft Lync training course details Who will benefit: Technical staff working with Microsoft Lync. Prerequisites: Supporting Windows 2008 or 2012. Duration 5 days Microsoft Lync training course contents Microsoft Lync Server architecture Lync Server architecture, Lync core capabilities, Lync design process, assessing infrastructure requirements and updating the design, planning for all Microsoft solutions framework phases. Designing a Lync Server topology Infrastructure requirements for Lync Server, using the planning tool, using topology builder, server infrastructure, documentation. Hands on Environment preparation and Lync Server pools. Users and rights in Microsoft Lync Server Managing Lync Server, role based access control. Hands on Using the management shell, configuring role-based access control. Client/device deployment and management Deploy and manage clients, prepare for device deployment, IP phones. Hands on Clients. Conferencing in Lync Server Introduction to conferencing in Lync Server, designing for audio\video and web conferencing, dial-in conferencing in Lync Server, managing and administering conferencing. Hands on Conferencing in Microsoft Lync. Designing and deploying external access Conferencing and external capabilities of Lync Server, planning for IM and presence federation, designing edge services. Hands on Deploying Edge Server and Configuring Remote Access, Validating the Edge Server. Deploying Lync Server persistent chat Overview of persistent chat architecture in Lync Server, designing persistent chat, deploying and persistent chat. Hands on persistent chat server. Monitoring and archiving The archiving service, the monitoring service, configuring archiving and monitoring. Hands on Archiving and monitoring in Lync Server. Administration and maintenance of Lync Lync Server troubleshooting tools, Lync Server operational tasks, Lync Server troubleshooting techniques. Hands on Lync administration tools, centralized logging service, analysing Lync Server logs and traces. High Availability in Lync Server High availability in Lync Server, configuring high availability in Lync Server, planning for load balancing, designing load balancing. Hands on Configuring database mirroring, experiencing a scheduled SQL Server outage, experiencing an unscheduled SQL Server outage. Disaster recovery in Lync Server Disaster recovery in Lync Server, tools for backing up and restoring Lync Server, critical Lync Server data to back up and restore, critical data to export and import, designing branch site resiliency. Hands on Configure pool pairing, experiencing a pool failure or outage. Planning a migration to Lync Server Coexistence and migration, migration steps, planning for clients and devices. Designing a client migration and device migration strategy. Hands on Creating a migration plan, documenting the migration phases.

Lean Six Sigma Black Belt Certification Program This course is specifically for people wanting to become Lean Six Sigma Black Belts, who are already Lean Six Sigma practitioners. If advanced statistical analysis is needed to identify root causes and optimal process improvements, (Lean) Six Sigma Green Belts typically ask Black Belts or Master Black Belts to conduct these analyses. This course will change that. Green Belts wanting to advance their statistical abilities will have a considerable amount of hands-on practice in techniques such as Statistical Process Control, MSA, Hypothesis Testing, Correlation and Regression, Design of Experiments, and many others. Participants will also work throughout the course on a real-world improvement project from their own business environment. This provides participants with hands-on learning and provides the organization with an immediate ROI once the project is completed. IIL instructors will provide free project coaching throughout the course. What you Will Learn At the end of this program, you will be able to: Use Minitab for advanced data analysis Develop appropriate sampling strategies Analyze differences between samples using Hypothesis Tests Apply Statistical Process Control to differentiate common cause and special cause variation Explain and apply various process capability metrics Conduct Measurement System Analysis and Gage R&R studies for both discrete and continuous data Conduct and analyze simple and multiple regression analysis Plan, execute, and analyze designed experiments Drive sustainable change efforts through leadership, change management, and stakeholder management Successfully incorporate advanced analysis techniques while moving projects through the DMAIC steps Explain the main concepts of Design for Six Sigma including QFD Introduction: DMAIC Review IIL Black Belt Certification Requirements Review Project Selection Review Define Review Measure Review Analyze Review Improve Review Control Introduction: Minitab Tool Introduction to Minitab Minitab basic statistics and graphs Special features Overview of Minitab menus Introduction: Sampling The Central Limit Theorem Confidence Interval of the mean Sample size for continuous data (mean) Confidence Interval for proportions Sample size for discrete data (proportions) Sampling strategies (review) Appendix: CI and sample size for confidence levels other than 95% Hypothesis Testing: Introduction Why use advanced stat tools? What are hypothesis tests? The seven steps of hypothesis tests P value errors and hypothesis tests Hypothesis Testing: Tests for Averages 1 factor ANOVA and ANOM Main Effect Plots, Interaction Plots, and Multi-Vari Charts 2 factor ANOVA and ANOM Hypothesis Testing: Tests for Standard Deviations Testing for equal variance Testing for normality Choosing the right hypothesis test Hypothesis Testing: Chi Square and Other Hypothesis Test Chi-square test for 1 factor ANOM test for 1 factor Chi-square test for 2 factors Exercise hypothesis tests - shipping Non-parametric tests Analysis: Advanced Control Charts Review of Common Cause and Special Cause Variation Review of the Individuals Control Charts How to calculate Control Limits Four additional tests for Special Causes Control Limits after Process Change Discrete Data Control Charts Control Charts for Discrete Proportion Data Control Charts for Discrete Count Data Control Charts for High Volume Processes with Continuous Data Analysis: Non-Normal Data Test for normal distribution Box-Cox Transformation Box-Cox Transformation for Individuals Control Charts Analysis: Time Series Analysis Introduction to Time Series Analysis Decomposition Smoothing: Moving Average Smoothing: EWMA Analysis: Process Capability Process capability Discrete Data: Defect metrics Discrete Data: Yield metrics Process Capability for Continuous Data: Sigma Value Short- and long-term capabilities Cp, Cpk, Pp, Ppk capability indices Analysis: Measurement System Analysis What is Measurement System Analysis? What defines a good measurement system? Gage R&R Studies Attribute / Discrete Gage R&R Continuous Gage R&R Regression Analysis: Simple Correlation Correlation Coefficient Simple linear regression Checking the fit of the Regression Model Leverage and influence analysis Correlation and regression pitfalls Regression Analysis: Multiple Regression Analysis Introduction to Multiple Regression Multicollinearity Multiple Regression vs. Simple Linear Regression Regression Analysis: Multiple Regression Analysis with Discrete Xs Introduction Creating indicator variables Method 1: Going straight to the intercepts Method 2: Testing for differences in intercepts Logistic Regression: Logistic Regression Introduction to Logistic Regression Logistic Regression - Adding a Discrete X Design of Experiments: Introduction Design of Experiment OFAT experimentation Full factorial design Fractional factorial design DOE road map, hints, and suggestions Design of Experiments: Full Factorial Designs Creating 2k Full Factorial designs in Minitab Randomization Replicates and repetitions Analysis of results: Factorial plots Analysis of results: Factorial design Analysis of results: Fits and Residuals Analysis of results: Response Optimizer Analysis of results: Review Design of Experiments: Pragmatic Approaches Designs with no replication Fractional factorial designs Screening Design of Experiment Case Study Repair Time Blocking Closing: Organizational Change Management Organizational change management Assuring project sponsorship Emphasizing shared need for change Mobilizing stakeholder commitment Closing: Project Management for Lean Six Sigma Introduction to project management Project management for Lean Six Sigma The project baseline plan Work Breakdown Structure (WBS) Resource planning Project budget Project risk Project schedule Project executing Project monitoring and controlling and Closing Closing: Design for Lean Six Sigma Introduction to Design for Lean Six Sigma (DMADV) Introduction to Quality Function Deployment (QFD) Summary and Next Steps IIL's Lean Six Sigma Black Belt Certification Program also prepares you to pass the IASSC Certified Black Belt Exam (optional)

Lean Six Sigma Black Belt Certification Program: In-House Training This course is specifically for people wanting to become Lean Six Sigma Black Belts, who are already Lean Six Sigma practitioners. If advanced statistical analysis is needed to identify root causes and optimal process improvements, (Lean) Six Sigma Green Belts typically ask Black Belts or Master Black Belts to conduct these analyses. This course will change that. Green Belts wanting to advance their statistical abilities will have a considerable amount of hands-on practice in techniques such as Statistical Process Control, MSA, Hypothesis Testing, Correlation and Regression, Design of Experiments, and many others. Participants will also work throughout the course on a real-world improvement project from their own business environment. This provides participants with hands-on learning and provides the organization with an immediate ROI once the project is completed. IIL instructors will provide free project coaching throughout the course. What you Will Learn At the end of this program, you will be able to: Use Minitab for advanced data analysis Develop appropriate sampling strategies Analyze differences between samples using Hypothesis Tests Apply Statistical Process Control to differentiate common cause and special cause variation Explain and apply various process capability metrics Conduct Measurement System Analysis and Gage R&R studies for both discrete and continuous data Conduct and analyze simple and multiple regression analysis Plan, execute, and analyze designed experiments Drive sustainable change efforts through leadership, change management, and stakeholder management Successfully incorporate advanced analysis techniques while moving projects through the DMAIC steps Explain the main concepts of Design for Six Sigma including QFD Introduction: DMAIC Review IIL Black Belt Certification Requirements Review Project Selection Review Define Review Measure Review Analyze Review Improve Review Control Introduction: Minitab Tool Introduction to Minitab Minitab basic statistics and graphs Special features Overview of Minitab menus Introduction: Sampling The Central Limit Theorem Confidence Interval of the mean Sample size for continuous data (mean) Confidence Interval for proportions Sample size for discrete data (proportions) Sampling strategies (review) Appendix: CI and sample size for confidence levels other than 95% Hypothesis Testing: Introduction Why use advanced stat tools? What are hypothesis tests? The seven steps of hypothesis tests P value errors and hypothesis tests Hypothesis Testing: Tests for Averages 1 factor ANOVA and ANOM Main Effect Plots, Interaction Plots, and Multi-Vari Charts 2 factor ANOVA and ANOM Hypothesis Testing: Tests for Standard Deviations Testing for equal variance Testing for normality Choosing the right hypothesis test Hypothesis Testing: Chi Square and Other Hypothesis Test Chi-square test for 1 factor ANOM test for 1 factor Chi-square test for 2 factors Exercise hypothesis tests - shipping Non-parametric tests Analysis: Advanced Control Charts Review of Common Cause and Special Cause Variation Review of the Individuals Control Charts How to calculate Control Limits Four additional tests for Special Causes Control Limits after Process Change Discrete Data Control Charts Control Charts for Discrete Proportion Data Control Charts for Discrete Count Data Control Charts for High Volume Processes with Continuous Data Analysis: Non-Normal Data Test for normal distribution Box-Cox Transformation Box-Cox Transformation for Individuals Control Charts Analysis: Time Series Analysis Introduction to Time Series Analysis Decomposition Smoothing: Moving Average Smoothing: EWMA Analysis: Process Capability Process capability Discrete Data: Defect metrics Discrete Data: Yield metrics Process Capability for Continuous Data: Sigma Value Short- and long-term capabilities Cp, Cpk, Pp, Ppk capability indices Analysis: Measurement System Analysis What is Measurement System Analysis? What defines a good measurement system? Gage R&R Studies Attribute / Discrete Gage R&R Continuous Gage R&R Regression Analysis: Simple Correlation Correlation Coefficient Simple linear regression Checking the fit of the Regression Model Leverage and influence analysis Correlation and regression pitfalls Regression Analysis: Multiple Regression Analysis Introduction to Multiple Regression Multicollinearity Multiple Regression vs. Simple Linear Regression Regression Analysis: Multiple Regression Analysis with Discrete Xs Introduction Creating indicator variables Method 1: Going straight to the intercepts Method 2: Testing for differences in intercepts Logistic Regression: Logistic Regression Introduction to Logistic Regression Logistic Regression - Adding a Discrete X Design of Experiments: Introduction Design of Experiment OFAT experimentation Full factorial design Fractional factorial design DOE road map, hints, and suggestions Design of Experiments: Full Factorial Designs Creating 2k Full Factorial designs in Minitab Randomization Replicates and repetitions Analysis of results: Factorial plots Analysis of results: Factorial design Analysis of results: Fits and Residuals Analysis of results: Response Optimizer Analysis of results: Review Design of Experiments: Pragmatic Approaches Designs with no replication Fractional factorial designs Screening Design of Experiment Case Study Repair Time Blocking Closing: Organizational Change Management Organizational change management Assuring project sponsorship Emphasizing shared need for change Mobilizing stakeholder commitment Closing: Project Management for Lean Six Sigma Introduction to project management Project management for Lean Six Sigma The project baseline plan Work Breakdown Structure (WBS) Resource planning Project budget Project risk Project schedule Project executing Project monitoring and controlling and Closing Closing: Design for Lean Six Sigma Introduction to Design for Lean Six Sigma (DMADV) Introduction to Quality Function Deployment (QFD) Summary and Next Steps IIL's Lean Six Sigma Black Belt Certification Program also prepares you to pass the IASSC Certified Black Belt Exam (optional)