1721 Courses

Investigate and recognise the role of project sponsor and the importance of the relationship between sponsor and project manager and how this can be improved. Course overview Duration: 1 day (6.5 hours) This workshop is designed to investigate, understand and develop the role of the project sponsor. By taking elements of effective governance from the guidance published by the APM (Association for Project Management) and Axelos Managing Successful Programmes, an improved project sponsor capability can be developed. The workshop will also explore the importance of the relationship between sponsor and project manager and how this can be improved. Whilst predominately designed for the project sponsor role, there is provision for a discussion with project manager representatives to agree an action plan to improve the delivery of projects within an organisation. Objectives  By the end of the course you will be able to: Describe and commit to the role of the Project Sponsor Identify the key principles of governance that can contribute to success Describe the environment in which the projects are delivered Explain the financial and resource constraints within the project environment Define the criteria used for project selection Identify the expectations of key stakeholders and develop a clear communication plan to engage with them Identify and resolve areas of conflict Describe the relationship with the Project Manager Create an effective environment and relationship for project success Content Introduction The Project Environment The Principles of Governance The background to the training Roles The Project Sponsor The Project Manager The Project Board Sponsor responsibilities Defining Project Selection Criteria and Prioritisation Business Case and Justification Finance and Funding Resourcing the projects Stakeholder Engagement Project Governance Resolving conflict between stakeholders Benefits Realisation Capitalising the lessons learned during project reviews Delivering success The relationship with the Project Manager and team Action Plan for the future The workshop will use case studies drawn from previous client projects, both successful and less successful.

The aim of this course is to provide an overview of the key principles and techniques for leading and managing project work. It will focus on the core principles and generic methods of project management, showing how these can be applied to typical projects. The scope of the programme includes: The course also emphasises the importance of the leadership and team-working skills needed by project managers and team members in carrying out their roles. The principal training objectives for this programme are to: Explain and demonstrate the key principles of successful project management Demonstrate a range of useful project management tools and techniques Define the role of, and help participants understand the skills required by, the project leader Illustrate the use of project skills through examples and case studies Identify ways to improve project management, both individually and corporately DAY ONE 1 Introduction (Course sponsor) Why this programme has been developed Review of participants' needs and objectives 2 Key concepts and requirements for success Projects and project management Lessons from past projects; the essential requirements for success Differences between projects; characteristic project life cycles The challenges of project management; the role of the project manager Project exerciseA team exercise to demonstrate the challenges of project management 3 Defining project objectives and scope Identifying the stakeholders; key roles and responsibilities Getting organised; managing the definition process Working with the 'customer' to define the project scope 4 Project case study: part 1 Defining the project objectives: syndicate teams define the objectives and scope for a typical project 5 Project planning The nature of planning; recognising planning assumptions Planning the plan; the importance of team involvement Developing the work breakdown structure Estimating task resources, timescales and costs Developing the project schedule Analysing the plan and identifying the critical path 6 Project case study: part 2 Creating the project plan Syndicate teams begin development of their project plans (for completion after session 7) Team presentations and group discussion (after session 7) DAY TWO 7 Managing project risks Understanding and defining project risks Classifying risks and adopting an appropriate risk strategy Identifying, evaluating and managing project risks Agreeing ownership of project risks; the risk register Integrating planning and risk management 8 Project control Pro-active and re-active control; striking the right balance Pre-requisites for effective, pro-active project control Avoiding unnecessary 'scope creep' and controlling change Selecting the data needed to provide early warning of problems Monitoring project performance: 'S' curves, slip charts, earned value Getting good data and assessing project status Defining the roles and responsibilities for control Setting up a routine process for keeping up to date Managing and controlling multiple projects 9 Project case study: part 3 Controlling the project Teams control their project as new developments take place 10 Course review and transfer planning (Course sponsor present) Identify actions to be implemented individually Identify corporate opportunities for improving project management Sponsor-led review and discussion of proposals Conclusion

Duration 3 Days 18 CPD hours This course is intended for Application ConsultantBusiness AnalystBusiness Process ArchitectBusiness Process Owner / Team Lead / Power UserExecutiveIndustry SpecialistProgram/Project Manager Overview This course will prepare you to:Describe the motivation for S/4HANA Enterprise ManagementExecute innovative logistics processes in the areas of logistics planning and execution in S/4HANA, especially in manufacturing, procurement, and salesLearn about the simplification listOutline the SAP User Experience strategyUse SAP Fiori among other user interfaces to execute logistics processesOutline different migration strategies Students will learn to execute innovative logistics processes in the areas of logistics planning and execution in S/4HANA, especially in manufacturing, procurement, and sales. Motivation and Functional Overview of SAP S4/HANA (Materials Management and Operations)Simplification ListSAP User Experience, especially SAP FioriInnovative Logistics Processes in the Areas of Logistics Planning and Execution in S/4HANA, especially in Manufacturing, including MRP Life and Production Planning / Detailed Scheduling (PP/DS) Procurement, Sales, including Back Order Processing, and Extended Warehouse Management (EWM) Migration Scenarios

Duration 2 Days 12 CPD hours This course is intended for Application Consultant Business Analyst Business Process Architect Business Process Owner /Team Lead /Power User Enterprise Architect Executive Program/Project Manager Overview This course will prepare you to: Identify the key functional areas of SAP S/4HANA Finance Describe the capabilities of SAP S/4HANA Finance using selected business processes Understand integration aspects between Finance and Management Accounting Understand the concept of SAP FIORI in the context of SAP S/4HANA Finance This course will prepare you to Identify the key functional areas of SAP S/4HANA Finance Describe the capabilities of SAP S/4HANA Finance using selected business processes Understand integration aspects between Finance and Management Accounting Understand the concept of SAP FIORI in the context of SAP S/4HANA Finance Course Outline Positioning of Finance processes in the SAP S/4HANA Finance solution Financial Accounting: General Ledger Accounting Financial Accounting: Accounts Payable Integration Aspects between materials Management and Financial Accounting Management Accounting: Cost Centers Management Accounting: Internal Orders Financial Accounting: Asset Accounting Financial Accounting: Accounts Receivable Brief Overview of the Central Finance Option

Duration 1 Days 6 CPD hours This course is intended for This basic course is for: Business Analyst Systems Engineer Software Engineer Requirements Engineer Requirements Manager Requirements Team Leader Overview Build projects in DOORS, including defining data structure, linking schema, attributes, and access permissions Use DOORS external linking facilities Share DOORS information with 3rd parties Control the flow of changes through your DOORS database Apply configuration management and backup strategies to your DOORS data This course builds on the content learned in the IBM Engineering Requirements Management DOORS V9.6 Foundation course. It is designed for those who will be in the role of team lead or project manager, or who want to learn more about advanced DOORS end-user functionality. It discusses creating and structuring DOORS projects, defining linking relationships and attributes, setting access permissions, and managing change. It also discusses external linking, working with spreadsheets, and applying configuration management strategies to DOORS data. Course Outline Build projects in DOORS, including defining data structure, linking schema, attributes, and access permissions Use DOORS external linking facilities Share DOORS information with 3rd parties Control the flow of changes through your DOORS database Apply configuration management and backup strategies to your DOORS data

Duration 1 Days 6 CPD hours This course is intended for This class is intended for individuals with some level of experience overseeing, managing, or working on projects. Overview Project Management FrameworkInitiatingPlanningExecutingMonitoring and ControllingClosing This one-day course introduces the senior managers, department managers, and other key stakeholders to the principles and processes of project management. Project Management Framework What is a Project? What is Project Management? Role of a Project Manager Project, Program, and Portfolio Management Strategy, Portfolio, Program, and Project Management Organizational Goals Project Selection Criteria The Project Life Cycle Overview Case Study Selection Initiating Initiating Process Group Overview Develop Project Charter Identify Stakeholders Planning Planning Process Group Overview Develop Project Management Plan Collect Requirements Define Scope and Create WBS Determine Project ROI Schedule Processes Cost Management Processes Plan Quality Management Plan Human Resource Management Project Human Resource Difficulties Plan Communications Management Risk Management Activities Plan Procurement Management Executing Executing Process Group Overview Team Building Lessons Learned Monitoring & Controlling Monitoring and Controlling Process Group Overview Perform Integrated Change Control Monitoring and Controlling Processes Verify Scope Closing Closing Process Group Overview Close Project or Phase Close Procurements

Duration 5 Days 30 CPD hours This course is intended for Application Consultant Business Analyst Business Process Architect Business Process Owner / Team Lead / Power User Program/Project Manager Overview This course will prepare you to: Describe the motivation for SAP S/4HANA Enterprise Management Provide an overview of basic business processes in the main components of Financial Accounting with SAP S/4HANA Students will learn how SAP S/4HANA covers the Financial Accounting related business requirements and how the fundamental business processes and tasks are executed in the system. Overview of SAP S/4HANA Outlining the Motivation for SAP HANA and SAP S/4HANA Providing an Overview of the SAP S/4HANA Products and Adoption Strategies Using the SAP Fiori Front-End Overview of Financial Accounting (FI) in SAP S/4HANA Outlining Financial Accounting (FI) Components in SAP S/4HANA General Ledger (G/L) Accounting Outlining Organizational Elements in Financial Accounting (FI) Maintaining G/L Master Records Posting Transactions in the G/L Accounts Payable Maintaining Vendor Master Records Maintaining Accounts Payable Transactions Managing the Integration between Accounts Payable and Materials Management Performing Accounts Payable Closing Operations Accounts Receivable Maintaining Customer Master Records Managing Accounts Receivable Transactions Managing Customer Correspondence Creating Accounts Receivable Dispute Cases Managing the Integration between Accounts Receivable and Sales Order Management Performing Accounts Receivable Closing Operations Asset Accounting Maintaining Asset Master Records Executing Asset Transactions Executing Asset Accounting Period-End Closing Activities Bank Accounting Maintaining Bank Accounting Master Records Managing Bank Accounting Transactions Closing Operations in General Ledger Accounting Performing General Ledger (G/L) Closing Operations

Duration 2 Days 12 CPD hours This course is intended for The course is designed for individuals who want to gain in-depth knowledge and practice in the discipline of Modelling Business Processes (Business Analysts, Requirements Engineers, Product manager, Product Owner, Chief Product Owner, Service Manager, Service Owner, Project manager, Consultants) Overview Students should be able to demonstrate knowledge and understanding and application of Modelling Business Processes principles and techniques. Key areas are: The role of business process modelling Modelling core business processes at an organizational level Modelling business processes at the process level Documenting and analyzing tasks The use of gap analysis in improving business processes The Business Analyst role analyzes, understands and manages the requirements in a customer-supplier relationship and ensures that the right products are delivered. The course provides in-depth knowledge and practice in Modelling Business Processes Course Introduction Let?s Get to Know Each Other Course Overview Course Learning Objectives Course Structure Course Agenda Introduction to Business Process Modelling Exam Details Business Analysis Certification Scheme The Context for Business Process Modelling Purpose and benefits of business process modelling Three levels of business process hierarchy (Organization, process and task level) Process view versus the functional view of an organization Assessing the impact of a new process design (POPIT model) Implementation of a business change (Pilot, phased, direct changeover, parallel running) The Organizational Context for Business Processes Construction of an organizational level model of a business process External and internal elements of an organizational model Supporting the value proposition Modelling the Business Processes Construction of a business process model Standard notation Process, task and step OPOPOT External, internal and time-based events Internal performance measures and customer expectations of performance Documenting Tasks A task description UML activity diagram notation and structured english Improving Business Processes task automation, removal of gaps and disconnects, process reengineering business rules and assumptions Unsatisfactory performance Combinations of conditions Gap analysis

Duration 3 Days 18 CPD hours This course is intended for Application Consultant Business Analyst Business Process Architect Business Process Owner/Team Lead/Power User Developer Development Consultant Program/Project Manager Solution Architect Technology Consultant Overview This course will prepare you to: Understand the SAP Cloud Solution Understand the SAP Cloud Strategy Understand Java Development Understand development in SAP Cloud Classify and use the various Cloud Platform services Understand the various CP Services Explore the Internet of things Get an overview of SAP Cloud Platform, integration Service Understand Extensions of SAP Cloud Solutions This course will introduce and inform you about the vast potential of SAP Cloud Platform with hands-on exercises to dive into this open platform. SAP Cloud Platform, Introduction Introduce SAP Cloud Platform (SAP CP) Explain Landscape Architecture-Relevant Terms Learn about typical Use cases Explore What is in it: Product Capabilities and Services Platform Concepts Understand Basic Platform Concepts Explore Datacenters Understand Security Digital Transformation - Java Development Introduce Digital Transformation, Java Development Explore 12 Factor Microservices Use the Supported Java Development Environment Explain Supported Java Programming Models by CF Operate Java Applications on SAP Cloud Platform NEO Digital Transformation ? SAP HANA Development Understand SAP HANA Development Understand the SAP HANA XSA Development on CF Digital Transformation ? HTML5/SAPUI5/Fiori Development Introduce HTML5, SAPUI5, and Fiori Development Use SAP UI5 Use SAP Fiori Agile Business ? Extend Application Introduce Agile Business Understand the Application Frontend x-tend the Application: Backend Explore SAP Cloud Platform Data and Storage Services Enterprise Optimization ? Integration Services Introduce Enterprise Optimization, Integration Services Explore Available Integration Services Enterprise Optimization ? Process Integration Introduce SAP Cloud Platform, Integration Service Implement iFlows Enterprise Optimization ? API Explain API Management Build and Publish APIs Internet of Things Services (IoT) Explore the Internet of Things (IoT) Other Interesting Services and Features Explain SAP Cloud Platform SaaS Extensions Explore SAP Cloud Platform Business Services Explain Cloud Platform Data and Storage Understand SAP Cloud Platform Security

Duration 2 Days 12 CPD hours This course is intended for Account manager Deployment engineer Deployment project manager Sales engineer Overview After taking this course, you should be able to: Describe CCE flows and processes required to support and troubleshoot the PCCE deployment Introduce the many diagnostic tools available to the engineer responsible for troubleshooting a PCCE environment Apply troubleshooting tools and techniques to address issues with CCE Certificates, Cisco Finesse, and PCCE Deployment The Troubleshooting Cisco Contact Center Enterprise (CCET) v1.0 course is focused on Day 2 support of a Packaged Contact Center Enterprise (PCCE) deployment by Tier 3 support personnel. Cisco© PCCE provides an enterprise-class contact center in a prepackaged deployment model that offers simplified deployment, operation, and maintenance. You will learn to identify the processes and tools used to diagnose common deployment issues so that support personnel can select optimal methods to resolve those issues CCE Flows and Process Review Troubleshooting and Support Methodology PCCE Component Review PCCE Call Flow Review CCE Diagnostic Tools Diagnostic Framework Suite Run Analysis Manager Run Unified System Command-Line Interface (CLI) Troubleshooting CCE Troubleshoot Certificates Troubleshoot Cisco Finesse Troubleshoot a PCCE Deployment Additional course details: Nexus Humans Cisco Troubleshooting Cisco Contact Center Enterprise v1.0 (CCET) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Troubleshooting Cisco Contact Center Enterprise v1.0 (CCET) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.