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With any customer-facing role, there are times when you will find yourself in a difficult situation with a customer that requires a certain set of communication and practical skills to resolve any issues successfully. The Handling Difficult Customers training course teaches learners how to handle difficult conversations as a manager or wider member of the customer service team, guiding you on how to use your body language effectively, master crucial active listening techniques, and stay calm under pressure. Key Topics to Be Covered How to open and close a difficult conversation with a customer Strategies for handling difficult customers and conversations The art of active listening and responding How to ask open and supportive questions The tone of voice and body language techniques Learning Outcomes Learn how to start and close a difficult conversation successfully and with confidence Understand how to use your body language to communicate with customers effectively Enhance your communication skills to ask open and productive questions Learn the art of active listening to be able to engage with the customer fully Demonstrate knowledge of the rules regarding customer service etiquette Build rapport through empathy and learn how to stay calm under pressure Skills You Will Gain Customer service Problem-solving Communication Stress Management Why should you choose the Handling Difficult Customer course with Academy for Health & Fitness? Opportunity to earn a certificate accredited by CPD after completing this Handling Difficult Customer course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Globally accepted standard structured lesson planning Innovative and engaging contents and activities Assessments that measure higher-level thinking and skills Complete the Handling Difficult Customer program in your own time, at your own pace Each of our students gets full 24/7 tutor support Course Curriculum: Introduction Topics to be Covered: Introduction - Welcome from Alan Stevens Difficult Conversations Topics to be Covered: Why Are Some Conversations Difficult? Preparation Set-Up and Room Layout How to Start the Conversation Active Listening and Responding Ask Open and Supportive Questions Focus on Facts, Not Personalities Use of Tone and Body Language Exploring Alternative Solutions Handling Challenge How to Close a Difficult Conversation Conclusions Topics to be Covered: Summary - What We've Covered Thank You and Next Steps Assessment Process Once you have finished the learning stages in the course, your abilities will be assessed by an automated multiple-choice question session, after which you will receive the results immediately. Showcase Your Accomplishment of New Skills: Get a Certification of Completion The learners have to successfully complete the assessment of this Handling Difficult Customer course to achieve the CPD accredited certificate. Digital certificates can be ordered for only £10. The learner can purchase printed hard copies inside the UK for £29, and international students can purchase printed hard copies for £39. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Handling Difficult Customers Course Right for You? This course is ideal for those who work in customer-facing roles who wish to develop the fundamental skills to deal with difficult customers efficiently and confidently. There are no specific entry requirements for this course, which can be studied on a part-time or full-time basis. Career path On successful completion, you will have the practical skills and knowledge to provide excellent customer service to all types of customers, take control of difficult situations and resolve problems with professionalism, competency and confidence. You will also have a range of communication skills for dealing with challenging customer-facing scenarios.

Description Do you have any product, message, or service to announce to the world? Do you want to learn all the effective methods of media training? If so, take a look at our Complete Media Training Masterclass course. It will assist you to become better at facing media providing you with all the strategies of media training in your quest. Precise contents of this course teach you to become, confident, relaxed and feel comfortable in front of media. It guides you how to make a clear, logical, and strong message, answer reporters' questions in sound bites, and put forward the exact information during the situation. The purpose of the course is to reshape your ideas, answers, and quotes to establish your images and personality in front of media. Assessment and Certification: This course does not involve any assessment. Students can order their course completion Certificate at an additional cost of £39 for hard copy and in PDF format at £24. Who is this Course for? Complete Media Training Masterclass is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Complete Media Training Masterclass is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Media Training Master Class Welcome to Media Training Online Course 00:06:00 How to Look Your Best on TV and Video 00:08:00 Answering Reporters' Questions on Your Terms 00:09:00 Creating Winning Media Messages 00:06:00 Package Your Message with Sizzling Sound Bites 00:09:00 Practice Your Interview on Video Until You Love what You See 00:05:00 Conclusion - How to Build Your Media Skills Permanently 00:03:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

English Grammar course is for those who want to advance in this field. Throughout this course, you will learn the essential skills and gain the knowledge needed to become well versed in English Grammar. Our course starts with the basics of English Grammar and gradually progresses towards advanced topics. Therefore, each lesson of this English Grammar is intuitive and easy to understand. So, stand out in the job market by completing the English Grammar course. Get an accredited certificate and add it to your resume to impress your employers. Along with the English Grammar course, you also get: Lifetime Access Unlimited Retake Exam & Tutor Support Easy Accessibility to the Course Materials- Anytime, Anywhere - From Any Smart Device (Laptop, Tablet, Smartphone Etc.) 100% Learning Satisfaction Guarantee Learn at your own pace from the comfort of your home, as the rich learning materials of this course are accessible from any place at any time. The curriculums are divided into tiny bite-sized modules by industry specialists. And you will get answers to all your queries from our experts. So, enrol and excel in your career with Compliance Central. Curriculum Breakdown of the Course Introduction to the Course Basics of Grammar The Basics of Sentence Structure of Sentence Questions Punctuation and Capitalisation Spelling Common Mistakes and Ways to Improve CPD 10 CPD hours / points Accredited by CPD Quality Standards Chapter 01: Introduction to the Course 02:00 1: Chapter 01: Introduction to the Course 02:00 Chapter 02: Basics of Grammar 02:00 2: Chapter 02: Basics of Grammar 02:00 Chapter 03: The Basics of Sentence 02:00 3: Chapter 03: The Basics of Sentence 02:00 Chapter 04: Structure of Sentence 02:00 4: Chapter 04: Structure of Sentence 02:00 Chapter 05: Questions 02:00 5: Chapter 05: Questions 02:00 Chapter 06: Punctuation and Capitalisation 02:00 6: Chapter 06: Punctuation and Capitalisation 02:00 Chapter 07: Spelling 02:00 7: Chapter 07: Spelling 02:00 Chapter 08: Common Mistakes and Ways to Improve 02:00 8: Chapter 08: Common Mistakes and Ways to Improve 02:00 Order Your CPD Quality Standard Certificate (Optional) 01:00 9: CPD Certificate (Optional) 01:00 Who is this course for? Anyone from any background can enrol in this English Grammar course. Requirements To enrol in this English Grammar course, all you need is a basic understanding of the English Language and an internet connection. Career path After completing this course, you can explore trendy and in-demand jobs related to English Grammar. Certificates Reed courses certificate of completion Digital certificate - Included Will be downloadable when all lectures have been completed CPD Quality Standard Certificate Digital certificate - £7.99

Dive deep into the profound world of 'Metaphysics' and unlock the secrets of existence. This comprehensive course unravels the complex tapestry of metaphysical thought, tracing its historical evolution and its intersection with modern beliefs. Delve into core subjects, ponder on existential questions, and explore how metaphysics intertwines with religion, occultism, and the supernatural. As the New Age Movement ushers in contemporary perspectives, understand how it redefines traditional metaphysical concepts. Learning Outcomes Comprehend the foundational principles of metaphysics. Trace the chronological evolution of metaphysical thought. Analyse the intertwining of metaphysics with religious and occult beliefs. Reflect on the paramount existential queries that humanity grapples with. Understand the influence of the New Age Movement on current metaphysical ideologies. Why buy this Metaphysics course? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Metaphysics there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Metaphysics course for? Individuals keen on understanding the philosophical underpinnings of existence. Scholars or students exploring the convergence of metaphysics and religion. Enthusiasts interested in the supernatural and its connection to metaphysical beliefs. Philosophers wanting to enhance their grasp on New Age ideologies. Seekers curious about occultism's role within metaphysical paradigms. Prerequisites This Metaphysics does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Metaphysics was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Metaphysical Consultant: £40,000 - £55,000 Philosophy Lecturer: £35,000 - £50,000 Research Scholar in Metaphysics: £30,000 - £45,000 Metaphysical Writer/Author: £25,000 - £40,000 Occult & Spiritual Counsellor: £32,000 - £48,000 Metaphysical Workshop Facilitator: £28,000 - £43,000 Course Curriculum Module 01: Introduction to Metaphysics Introduction to Metaphysics 00:30:00 Module 02: Core Subjects of Metaphysics Core Subjects of Metaphysics 00:30:00 Module 03: History of Metaphysics History of Metaphysics 00:30:00 Module 04: Fundamental Questions of Existence Fundamental Questions of Existence 00:30:00 Module 05: New Age Movement and Metaphysics New Age Movement and Metaphysics 00:30:00 Module 06: Metaphysics and the Supernatural Metaphysics and the Supernatural 00:30:00 Module 07: Metaphysics, Religion and Occultism Metaphysics, Religion and Occultism 00:30:00 Module 08: Other Metaphysical Concepts Other Metaphysical Concepts 00:30:00

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now With a single payment you will gain access to Dog Agility including 10 additional premium courses, original hard copy certificate, transcript and a student ID card which will allow you to get discounts on things like music, food, travel and clothes etc. Courses are included with this Dog Agility Complete Bundle: Course 01: Dog Agility Course 02: Dog Training - Stop Dog Barking Course 03: Dog Groomer Training Course 04: Wildlife Rescue and Rehabilitation Course Course 05: Dog Walking and Training Course Level 3 Course 06: Training for Puppies Course 07: Online Dog Training, Dog Health and Behaviour - Level 3 Course 08: Pet First Aid Course 09: Pet Business Course Course 10: Personal Hygiene Course 11: Coronavirus (COVID-19) Awareness If you want to gain a solid understanding of Dog Agility and fast track your dream career, then take a step in the right direction with this industry-standard, comprehensive Dog Agility course designed by expert instructors. The Dog Agility will cover a comprehensive range of 9, you'll have 24/7 online access to the study materials, introductory videos, assessment tests, study resources and tutor support for a lifetime. The Dog Agility will help you to develop your skills, confidence and knowledge of this sector, helping to add real value to your CV and personal development. Gain experience online and interact with experts. This can prove to be the perfect way to get noticed by a prospective employer and stand out from the crowd. Dog Agility has been rated and reviewed highly by our learners and professionals alike. We have a passion for teaching, and it shows. All of our courses have interactive online modules that allow studying to take place where and when you want it to. The only thing you need to take Dog Agility is Wi-Fi and a screen. You'll never be late for class again. Experienced tutors and mentors will be there for you whenever you need them, and solve all your queries through email and chat boxes. Whether you are looking to brighten up your CV, just starting out in the industry, looking for a career change or just fancy learning something new, this online Dog Agility course is perfect! Benefits you'll get choosing Apex Learning for this Dog Agility: One payment, but lifetime access to 11 CPD courses Certificates, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable experience without leaving your home Curriculum Course 01: Dog Agility Module 01: Introduction to Dog Agility Module 02: What to Know Before Starting? Module 03: Understanding Dogs' Behaviour, Responses and Communication Module 04: Basic Physical Training Module 05: Obstacle Training 1 (Contact Obstacle) Module 06: Obstacle Training 2 (Tunnels and Jumps) Module 07: Flatwork and Course Design Module 08: Agility and Health Module 09: About Competitions Course 02: Dog Training - Stop Dog Barking The Proof Is In The Pudding - This Is What People Say Here's What You'll Get From This Course Front Door Barking Back Garden/Yard Barking Barking At Cats When Out Or In The Back Garden/Yard Dogs Who Bark At And Are Fearful Of Men (Or Women) Do You Need Help With Other Unwanted Behaviors? This Will Help. Course 03: Dog Groomer Training Module 1: The History of Dog Grooming Module 2: Why Do We Groom? Module 3: Anatomy Module 4: Breed Groups and Coat Types Module 5: Equipment and Techniques Module 6: Keep Your Dog Healthy and Clean Module 7: Things to Look for Before You Groom a Dog Module 8: Pre-grooming and General Care Module 9: Preparation Module 10: Skin Conditions Module 11: How to Bathe Your Dog Module 12: How to Get Your Dog to Love Bath Time Module 13: Drying Your Dog After a Bath Module 14: Bathing and Drying: General Considerations Module 15: Grooming Details (Clipping, Scissors, Ears, Teeth, Feet, Bottoms) Module 16: Basic First Aid Course 04: Wildlife Rescue and Rehabilitation Course Module 01: Overview of Wildlife Rehabilitation Module 02: Becoming a Wildlife Rehabilitator Module 03: Human Safety in Wildlife Rescue Module 04: Basic Animal Health Module 05: Wildlife Injuries Module 06: Disease Control Module 07: Best Way to Interact with Animals Course 05: Dog Walking and Training Course Level 3 Module 01: Introduction to Pet Sitting Module 02: Licences and Legislation Module 03: Setting up Your Own Pet Sitting Business Module 04: Managing Your Pet Sitting Business Module 05: Getting to Know the Dogs & Puppies Module 06: Dog Walking Module 07: Getting to Know the Kittens and Cats Module 08: Learning about Birds Module 09: Specific Information on Rabbits & Guinea-Pigs Module 10: Specific Information on Ornamental Fish Module 11: Specific Information on Reptiles Module 12: Safety and Emergencies Course 06: Training for Puppies The Proof Is In The Pudding - This Is What People Say Here's What You'll Get From This Course How To Choose The Right Puppy For You And Getting Ready To Bring Them Home The 4 Top Puppy Problems Answered More Puppy Questions Answered Course 07: Online Dog Training, Dog Health and Behaviour - Level 3 Module 01: The Proof Is In The Pudding Module 02: Here's What You'll Get From This Course Module 03: Feeding Time - Aggression and Stealing Food Module 04: The Right Way To Greet A Dog And Stop Jumping Up Module 05: Separation Anxiety Module 06: Dog Language - What They're Really Saying! Module 07:The Answers To 10 Popular Dog Questions You Are Likely To Be Asked Module 08: The Answers To 10 Common Puppy Training Questions That You'll Likely To Be Asked Module 09: Dog Training Consultations With Clients Course 08: Pet First Aid Module 01: Basics of First Aid Module 02: Handling Fracture and Injuries Module 03: Stings, Bites and Burns Module 04: Impalement Injuries, Drowning and Choking Module 05: Pet First Aid for Fainting, Fever and Dehydration Module 06: First Aid for Breathing Problems Module 07: Diarrhoea and Vomiting Module 08: Treatment for Difficult Labour and Poisoning Module 09: Straining, Sunburn and Wounds Module 10: Shock and Regular Check-Ups Module 11: Cardiopulmonary Resuscitation (CPR) Module 12: Tips for Handling Pets Course 09: Pet Business Course Introduction Legal Requirements Running Your Own Business Marketing Setting Your Prices Business Costs Forms & Record Keeping Pre-Service Visit Difficulties & Challenges Course 10: Personal Hygiene Module 01: Introduction to Personal Hygiene and a Brief History Module 02: Looking Clean, Smelling Clean Module 03: Improving and Maintaining Oral Health Module 04: Care of the Eyes Module 05: Ear Care Secrets Module 06: Foot & Nail Care in Personal Hygiene Module 07: Hair Care Hygienic Ways Module 08: Hygienic Approach to Skin Care Module 09: Maintain Good Toilet Hygiene Module 10: Potential Hygiene Guidelines Module 11: Personal Hygiene During Coronavirus Pandemic Course 11: Coronavirus (COVID-19) Awareness Introduction to COVID-19 Understanding of Covid-19 as a Pandemic and How It Is Related to Zoonotic Diseases Like SARS and MERS The Strike of Pandemic Around the World and Great Britain Effects of Covid-19 on Human Life Diagnosis and Treatment Preventions and Social Measures to Be Taken Artificial Intelligence, Data Science and Technological Solutions against Covid-19 How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? There is no experience or previous certifications required for enrolment on this bundle. It is available to all students, of all academic backgrounds. Requirements Our Dog Agility is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various certifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Certificates Certificate of completion Digital certificate - Included

Best Selling Course | 8-in-1 Premium Bundle | CPD Approved | Updated Lesson Plan | Free PDF Certificate | Tutor Support

Discover your special powers, receive insights and deep healing together with an abundance of light codes taking your life to the next level!

Discover your special powers, receive insights and deep healing together with an abundance of light codes taking your life to the next level!

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