2169 Courses

Manual Handling at Work course teaches you everything on the topic thoroughly from scratch so you can achieve a certificate for free to showcase your achievement in professional life. This Manual Handling at Work course is a comprehensive course designed to provide a detailed understanding of the nature of the related sector and your key roles within it. The training materials of this Manual Handling at Work course are available online for you to learn at your own pace and fast-track your career with ease. Key Features Accredited by CPD Instant e-certificate Fully online, interactive Manual Handling at Work course with audio voiceover Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Free Gifts Life Coaching Course Enrol now in this Manual Handling at Work course to excel! To become successful in your profession, you must have a specific set of skills to succeed in today's competitive world. In this in-depth Manual Handling at Work training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills. The curriculum of the Manual Handling at Work course has been designed by experts with years of experience behind them which is extremely dynamic and well-paced to help you understand the subject matter with ease. Course Curriculum: Manual Handling at Work Module 01: Manual Handling and Work-related Accidents Module 02: Identifying the Manual Handling Risks Module 03: Manual Handling Risk Assessments Module 04: Controlling and reducing the risks of manual handling Module 05: Manual handling techniques Life Coaching Module 01: Life Coaching: The Purpose and Fundamentals Module 02: Develop Your Self-Awareness Module 03: The Development of Core Beliefs and Managing Fears Module 04: Life Coaching Types and Key Attributes of a Life Coach Module 05: Understanding Emotional Intelligence Module 06: Body Language and Communication Techniques Module 07: A Structure for Client Work and Goal Setting Module 08: Basic Principles for Business Development and Growth Module 09: The Ethical Coach: Protect Yourself and Your Clients Learning Outcomes: Understand the correlation between manual handling and workplace accidents. Identify potential manual handling risks in diverse work environments. Conduct effective manual handling risk assessments in workplace settings. Implement strategies to control and reduce manual handling risks. Acquire practical knowledge of safe manual handling techniques. Promote a safer working environment through manual handling awareness. Accreditation All of our courses are fully accredited, including this Manual Handling at Work course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Manual Handling at Work course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about Manual Handling at Work basics. Employees across industries Health and safety officers Supervisors and managers Small business owners Anyone seeking manual handling knowledge for workplace safety Requirements No prior degree or experience is required to enrol in this course. Career path Warehouse Operative - £18K to 25K/year. Health and Safety Officer - £25K to 40K/year. Logistics Coordinator - £22K to 35K/year. Facilities Manager - £30K to 50K/year. Occupational Health Advisor - £28K to 40K/year. Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Paralegal & English Law 2021 course teaches you everything on the topic thoroughly from scratch so you can achieve a certificate for free to showcase your achievement in professional life. This Paralegal & English Law 2021 course is a comprehensive course designed to provide a detailed understanding of the nature of the related sector and your key roles within it. The training materials of this Paralegal & English Law 2021 course are available online for you to learn at your own pace and fast-track your career with ease. Key Features Accredited by CPD Instant e-certificate Fully online, interactive Paralegal & English Law 2021 course with audio voiceover Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Free Gifts Life Coaching Course Enrol now in this Paralegal & English Law 2021 course to excel! To become successful in your profession, you must have a specific set of skills to succeed in today's competitive world. In this in-depth Paralegal & English Law 2021 training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills. The curriculum of the Paralegal & English Law 2021 course has been designed by experts with years of experience behind them which is extremely dynamic and well-paced to help you understand the subject matter with ease. Course Curriculum : Module 01: Understanding the Concept of Paralegal Module 02: Key Legal Terminology Module 03: Effective Communication Skills for Paralegals Module 04: The Legal Workplace & Professionals Module 05: Law & Legal Systems Module 06: Contract & Business Law Module 07: Property Law Module 08: Wills, Probate, Estate Law Module 09: Criminal Law Module 10: Common Paralegal Legal Matters Module 11: Human Rights Module 12: Conflict and Conflict Resolution Module 13: Professional Conduct and Ethics of Paralegals Module 14: Mandatory Knowledge Fields and Survival Tips for Paralegals Life Coaching Module 01: Life Coaching: The Purpose and Fundamentals Module 02: Develop Your Self-Awareness Module 03: The Development of Core Beliefs and Managing Fears Module 04: Life Coaching Types and Key Attributes of a Life Coach Module 05: Understanding Emotional Intelligence Module 06: Body Language and Communication Techniques Module 07: A Structure for Client Work and Goal Setting Module 08: Basic Principles for Business Development and Growth Module 09: The Ethical Coach: Protect Yourself and Your Clients Learning Outcomes: Develop a solid understanding of the paralegal profession. Acquire mastery in key legal terminology and language. Enhance communication skills crucial for effective paralegal practice. Gain comprehensive knowledge of various legal domains and systems. Specialize in contract, business, property, criminal, and estate law. Demonstrate ethical conduct and professionalism in paralegal responsibilities. Accreditation All of our courses are fully accredited, including this Paralegal & English Law 2021 course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Paralegal & English Law 2021 course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about Paralegal & English Law 2021 basics. Individuals aspiring to work as paralegals or legal assistants. Professionals seeking to enhance their understanding of English law. Students pursuing a career in the legal field. Those interested in expanding their knowledge of legal systems and processes. Requirements No prior degree or experience is required to enrol in this course. Career path Legal Assistant - £20K to £30K/year. Paralegal - £25K to £35K/year. Legal Secretary - £18K to £25K/year. Compliance Officer - £30K to £45K/year. Court Clerk - £22K to £32K/year. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.

Manual Handling and Safety Management course teaches you everything on the topic thoroughly from scratch so you can achieve a certificate for free to showcase your achievement in professional life. This Manual Handling and Safety Management course is a comprehensive course designed to provide a detailed understanding of the nature of the related sector and your key roles within it. The training materials of this Manual Handling and Safety Management course are available online for you to learn at your own pace and fast-track your career with ease. Key Features Accredited by CPD Instant e-certificate Fully online, interactive Manual Handling and Safety Management course with audio voiceover Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Free Gifts Life Coaching Course Enrol now in this Manual Handling and Safety Management course to excel! To become successful in your profession, you must have a specific set of skills to succeed in today's competitive world. In this in-depth Manual Handling and Safety Management training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills. The curriculum of the Manual Handling and Safety Management course has been designed by experts with years of experience behind them which is extremely dynamic and well-paced to help you understand the subject matter with ease. Course Curriculum: Module 01: Introduction, Legislation and Guidance Module 02: Manual Handling Hazards and Injuries Module 03: Manual Handling Risk Assessments Module 04: Controlling and Reducing the Risks Module 05: Safe Lifting Techniques Life Coaching Module 01: Life Coaching: The Purpose and Fundamentals Module 02: Develop Your Self-Awareness Module 03: The Development of Core Beliefs and Managing Fears Module 04: Life Coaching Types and Key Attributes of a Life Coach Module 05: Understanding Emotional Intelligence Module 06: Body Language and Communication Techniques Module 07: A Structure for Client Work and Goal Setting Module 08: Basic Principles for Business Development and Growth Module 09: The Ethical Coach: Protect Yourself and Your Clients Learning Outcomes: Understand relevant legislation and guidelines for manual handling. Identify hazards and potential injuries associated with manual handling. Conduct effective risk assessments to mitigate workplace risks. Implement strategies to control and reduce manual handling risks. Demonstrate proficiency in safe lifting techniques to prevent injuries. Accreditation All of our courses are fully accredited, including this Manual Handling and Safety Management course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Manual Handling and Safety Management course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about Manual Handling and Safety Management basics. Professionals in logistics and warehousing. Health and safety officers and managers. Construction workers and contractors. Individuals working in manufacturing industries. Requirements No prior degree or experience is required to enrol in this course. Career path Health and Safety Advisor - £25K to 40K/year. Warehouse Supervisor - £20K to 35K/year. Construction Site Manager - £30K to 45K/year. Manufacturing Engineer - £25K to 40K/year. Logistics Coordinator - £22K to 35K/year. Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Brain - Injuries & Concussion course teaches you everything on the topic thoroughly from scratch so you can achieve a certificate for free to showcase your achievement in professional life. This Brain - Injuries & Concussion course is a comprehensive course designed to provide a detailed understanding of the nature of the related sector and your key roles within it. The training materials of this Brain - Injuries & Concussion course are available online for you to learn at your own pace and fast-track your career with ease. Key Features Accredited by CPD Instant e-certificate Fully online, interactive Brain - Injuries & Concussion course with audio voiceover Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Free Gifts Life Coaching Course Enrol now in this Brain - Injuries & Concussion course to excel! To become successful in your profession, you must have a specific set of skills to succeed in today's competitive world. In this in-depth Brain - Injuries & Concussion training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills. The curriculum of the Brain - Injuries & Concussion course has been designed by experts with years of experience behind them which is extremely dynamic and well-paced to help you understand the subject matter with ease. Course Curriculum Brain - Injuries & Concussion Module 01: Introduction To Brain Injury Module 02: Concussion Awareness Module 03: Acquired Brain Injury Module 04: Sports-related Concussion And Brain Injury Module 05: Rehabilitation Module 06: Prevention Life Coaching Module 01: Life Coaching: The Purpose and Fundamentals Module 02: Develop Your Self-Awareness Module 03: The Development of Core Beliefs and Managing Fears Module 04: Life Coaching Types and Key Attributes of a Life Coach Module 05: Understanding Emotional Intelligence Module 06: Body Language and Communication Techniques Module 07: A Structure for Client Work and Goal Setting Module 08: Basic Principles for Business Development and Growth Module 09: The Ethical Coach: Protect Yourself and Your Clients Learning Outcomes: Understand the fundamental concepts of brain injuries. Demonstrate heightened awareness and recognition of concussions. Analyze the complexities of acquired brain injuries. Evaluate the intersection of sports with brain injury risks. Comprehend rehabilitation strategies for brain injury patients. Implement preventive measures to mitigate the risk of brain injuries. Accreditation All of our courses, including this Brain - Injuries & Concussion course, are fully CPD UK accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Disclaimer: The CPD approved course is owned by E-Learning Solutions Ltd and is distributed under license. Certification Once you've successfully completed your Brain - Injuries & Concussion course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 10 CPD hours / points Accredited by The CPD Certification Service Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about Brain - Injuries & Concussion basics. Healthcare professionals seeking neurological expertise. Students interested in neuroscience and brain health. Sports coaches and trainers prioritizing player safety. Individuals involved in rehabilitation and healthcare administration. Requirements No prior degree or experience is required to enrol in this course. Career path Neurologist - £60K to 100K/year. Physiotherapist - £25K to 45K/year. Sports Rehabilitation Therapist - £20K to 35K/year. Clinical Psychologist - £35K to 60K/year. Health Educator - £25K to 40K/year. Certificates Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate.

Home Education & Homeschooling course teaches you everything on the topic thoroughly from scratch so you can achieve a certificate for free to showcase your achievement in professional life. This Home Education & Homeschooling course is a comprehensive course designed to provide a detailed understanding of the nature of the related sector and your key roles within it. The training materials of this Home Education & Homeschooling course are available online for you to learn at your own pace and fast-track your career with ease. Key Features Accredited by CPD Instant e-certificate Fully online, interactive Home Education & Homeschooling course with audio voiceover Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Free Gifts Life Coaching Course Enrol now in this Home Education & Homeschooling course to excel! To become successful in your profession, you must have a specific set of skills to succeed in today's competitive world. In this in-depth Home Education & Homeschooling training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills. The curriculum of the Home Education & Homeschooling course has been designed by experts with years of experience behind them which is extremely dynamic and well-paced to help you understand the subject matter with ease. Course Curriculum Home Education & Homeschooling Module 01: Introduction to Home Education Module 02: Formal Requirements for Home-Schooling Module 03: Advantages and Disadvantages of Home Education Module 04: Methods of Homeschooling (Part -A) Module 05: Methods of Homeschooling (Part - B) Module 06: Methods of Homeschooling (Part - C) Module 07: Assessment of Home Education Module 08: Challenges of Home Education Module 09: Advices for Prospective Homeschooler's Parents Life Coaching Module 01: Life Coaching: The Purpose and Fundamentals Module 02: Develop Your Self-Awareness Module 03: The Development of Core Beliefs and Managing Fears Module 04: Life Coaching Types and Key Attributes of a Life Coach Module 05: Understanding Emotional Intelligence Module 06: Body Language and Communication Techniques Module 07: A Structure for Client Work and Goal Setting Module 08: Basic Principles for Business Development and Growth Module 09: The Ethical Coach: Protect Yourself and Your Clients Learning Outcomes: Understand the principles and philosophy behind home education. Comprehend the legal requirements and obligations for homeschooling. Evaluate the advantages and disadvantages of homeschooling. Explore diverse methodologies for effective home-based education. Develop strategies for assessing progress and success in home education. Identify and address common challenges encountered in homeschooling. Accreditation This Home Education & Homeschooling is CPD Certification Service (CPD UK) Accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Disclaimer: The CPD approved course is owned by E-Learning Solutions Ltd and is distributed under license. Certification Once you've successfully completed your Home Education & Homeschooling course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 10 CPD hours / points Accredited by The CPD Certification Service Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about Home Education & Homeschooling basics. Parents considering or currently engaged in homeschooling. Individuals interested in understanding the homeschooling process. Education professionals seeking insights into alternative teaching methods. Policy makers and advocates for educational reform. Requirements No prior degree or experience is required to enrol in this course. Career path Educational Consultant - £25K to 40K/year. Curriculum Developer - £28K to 45K/year. Family Support Worker - £20K to 35K/year. Educational Researcher - £30K to 50K/year. Child Psychologist - £35K to 55K/year. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.

This Business Management Course is appropriate for both eager novices and seasoned professionals. Through this course, you will learn everything you need to know to start or progress your career in Business Management at the highest possible level. It will help you develop technical abilities as well as a deep understanding of business management. The course will educate you on operational management, risk management, succession planning, project management, and others. You can also learn about numerous strategic techniques and business management preparation in this Training Tale Business Management course. Additionally, this step-by-step online course will teach you how to respond to issues that arise during running a business, helping you make well-informed management decisions. Enrol today and take the next step toward achieving your personal and professional goals. Learning Outcomes At the end of the Business Management Course, the learner will be able to: Provide a brief idea about Business Management and its importance. Discuss all the terms related to Business Management. Clarify the differences between a leader and a manager. Describe the theory of leadership and management to encourage organisational direction. Determine the personal and technical skills needed to attain strategic objectives. Develop a personal improvement plan. Describe the concepts of strategic business management. Understand the UK law and regulations related to business. Develop an action plan for an organisation. Why Choose Business Management Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. **Courses are included in this Business Management Course** Main Course: Business Management Course GIFT COURSES Course 01: Facilities Management Diploma Course 02: Level 4 Logistics Management ***Other Benefits of Report Writing Course*** 3 PDF Certificate FREE Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate will provide as soon as completing the Business Management Course] Course Curriculum *** Business Management Course *** Module 01: Introduction Module 02: Financial Resource and Investment Management Module 03: Succession Planning Module 04: Risk Management Module 05: Supply Chain Management Module 06: Human Resource Management Module 07: Leadership and Management Module 08: Change Management Module 09: Conflict Management Module 10: Project Management Module 11: Communication Techniques for Business Management Module 12: Entrepreneurship and Small Business Management Module 13: UK Business Law Assessment Method After you have finished Business Management Course, you will need to take an electronic multiple-choice exam or Assignment to see if you have grasped everything. To pass the exam and be eligible for the pending certificates, you must achieve at least 60%. As soon as you pass the examination, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for Business Management Course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Business Management course is highly recommended for: Entrepreneurs. Small business owners. Existing business professionals. Program Manager. Facility Manager. Program Administrator. Students Recent graduates. Requirements There are no specific requirements for this Business Management course because it does not require any advanced knowledge or skills. Students who intend to enrol in this course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Certificates Certificate of completion Digital certificate - Included

Counselling Diploma course teaches you everything on the topic thoroughly from scratch so you can achieve a certificate for free to showcase your achievement in professional life. This Counselling Diploma course is a comprehensive course designed to provide a detailed understanding of the nature of the related sector and your key roles within it. The training materials of this Counselling Diploma course are available online for you to learn at your own pace and fast-track your career with ease. Key Features Accredited by CPD Instant e-certificate Fully online, interactive Counselling Diploma course with audio voiceover Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Free Gifts Life Coaching Course Enrol now in this Counselling Diploma course to excel! To become successful in your profession, you must have a specific set of skills to succeed in today's competitive world. In this in-depth Counselling Diploma training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills. The curriculum of the Counselling Diploma course has been designed by experts with years of experience behind them which is extremely dynamic and well-paced to help you understand the subject matter with ease. Course Curriculum: Counselling Diploma Module 01: Counselling and Counsellors Module 02: Theories and Models of Counselling (Part 1) Module 03: Theories and Models of Counselling (Part 2) Module 04: Legal, Cultural and Ethical Issues in Professional Counselling Module 05: Forms of Psychotherapy Module 06: Engaging and Assessing the Patients Module 07: Helping the Client in Crisis Module 08: Crisis Intervention Module 09: Low Intensity CBT Treatment Module 10: Medication and Therapy in the Treatment of Mental Illness Module 11: Communication Skills and Empathy in Counselling Life Coaching Module 01: Life Coaching: The Purpose and Fundamentals Module 02: Develop Your Self-Awareness Module 03: The Development of Core Beliefs and Managing Fears Module 04: Life Coaching Types and Key Attributes of a Life Coach Module 05: Understanding Emotional Intelligence Module 06: Body Language and Communication Techniques Module 07: A Structure for Client Work and Goal Setting Module 08: Basic Principles for Business Development and Growth Module 09: The Ethical Coach: Protect Yourself and Your Clients Accreditation This Counselling Diploma is CPD Certification Service (CPD UK) Accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Disclaimer: The CPD approved course is owned by E-Learning Solutions Ltd and is distributed under license. Certification Once you've successfully completed your Counselling Diploma course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 10 CPD hours / points Accredited by The CPD Certification Service Who is this course for? This Counselling Diploma Training course is ideal for all employees or anyone who genuinely wishes to learn more about Counselling Diploma basics. Aspiring Counsellors seeking foundational knowledge. Mental Health Advocates aiming to enhance their skill set. Social Workers desiring deeper understanding in counselling. Psychology Graduates pursuing practical application. Healthcare Professionals expanding their expertise. Requirements No prior degree or experience is required to enrol in this Counselling Diploma Training course. Career path Counselling Diploma Training Course Mental Health Nurse - £24K to 40K/year. Counsellor - £22K to 40K/year. Psychotherapist - £28K to 55K/year. Clinical Psychologist - £35K to 80K/year. Social Worker - £25K to 40K/year. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.

Imagine embarking on a Customer Support Training Course that equips you with essential skills crucial in today's digital age. Customer support is not just about solving problems; it's about fostering positive relationships and ensuring satisfaction. In our modern world, where businesses thrive on customer loyalty, mastering Customer Support is paramount. This course teaches you effective communication, telephone etiquettes, and negotiation techniques, preparing you to handle various customer interactions confidently. These skills are invaluable in both daily life and professional careers, opening doors to job opportunities across the UK. Customer Support roles are in high demand, with salaries reflecting this need-ranging from competitive entry-level packages to lucrative senior positions. The sector is growing steadily, with a significant rise in job openings over the past decade. By enrolling in this course, you not only enhance your employability but also contribute to your personal growth and the success of any organization you join. Customer Support isn't just a skill; it's a pathway to thriving in today's service-driven economy. Key Features: CPD Certified Customer Support Course Free Certificate from Reed CIQ Approved Customer Support Course Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Call Centre Module 02: Traits of a Call Centre Agent Module 03: Agent and Customer Relationship Module 04: Telephone Etiquettes Module 05: Communication Skills Module 06: Scripts and Negotiation Techniques Module 07: Managing Difficult Customers Module 08: Call Centre Metrics and Benchmarking Module 09: Call Centre Technology and Trends Learning Outcomes: Develop strong customer rapport for enhanced service delivery and satisfaction. Perfect telephone etiquette to create a positive and professional impression. Acquire effective communication skills for seamless customer-agent interactions. Hone negotiation techniques within scripted scenarios for optimal outcomes. Navigate challenging customer situations with confidence and strategic proficiency. Interpret call centre metrics to drive performance and achieve benchmarked success. CPD 10 CPD hours / points Accredited by CPD Quality Standards Customer Support Training 1:58:15 1: Module 1: Introduction to Call Centre Preview 13:52 2: Module 2: Traits of a Call Centre Agent 13:07 3: Module 3: Agent and Customer Relationship 15:02 4: Module 4: Telephone Etiquettes 10:06 5: Module 5: Communication Skills 13:15 6: Module 6: Scripts and Negotiation Techniques 12:40 7: Module 7: Managing Difficult Customers 09:06 8: Module 8: Call Centre Metrics and Benchmarking 16:18 9: Module 9: Call Centre Technology and Trends 13:49 10: CPD Certificate - Free 01:00 Who is this course for? This Customer Support Training course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Customer Support Training. Moreover, this course is ideal for: Aspiring customer service professionals seeking skills enhancement. Call centre agents eager to refine their customer interaction capabilities. Team leaders aiming to elevate their team's customer satisfaction scores. Customer support managers focused on improving overall team performance. Individuals in roles requiring mastery of call centre dynamics and metrics. Requirements There are no requirements needed to enrol into this Customer Support Training course. We welcome individuals from all backgrounds and levels of experience to enrol into this Customer Support Training course. Career path After finishing this Customer Support Training course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Customer Support are: Customer Service Representative - £18K to 25K/year Call Centre Team Leader - £22K to 30K/year Customer Support Manager - £30K to 40K/year Technical Support Specialist - £20K to 28K/yr Customer Experience Analyst - £25K to 35K/yr Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

The Care Certificate constitutes a set of agreed-upon benchmarks outlining the expected knowledge, skills, and conduct for specific roles within the health and social care sectors. Comprising 15 essential standards designed for individuals "new to care," these care certificate standards should be integral to a comprehensive induction program. Our Care Certificate course holds CPD UK accreditation, and we are recognised as an endorsed training provider by CIQ. Included in the Care Certificate Preparation package are: All 15 Care Certificate Standards CPD-accredited online learning aligned with care frameworks Securely maintained online records of learner certificates, reporting, and CPD points EU Framework and UK Care Worker Standards Followed It's worth noting that the Care Certificate can be pursued even if you are employed in a non-care role, such as a cook or maintenance personnel. Key Features: CPD UK Certified Care Certificate Preparation Course Free Certificate from Reed CIQ Approved Developed by Care Certificate Specialist Lifetime Access Why this Care Certificate Preparation Course? From this Care Certificate course, you will learn how to navigate the terrain of duty with a heightened sense of empathy, where the embrace of equality and diversity becomes second nature. Feel the pulse of person-centred care pulsating through your fingertips, as effective communication becomes the linchpin connecting hearts and minds. Stand as a guardian of privacy and dignity, mastering the delicate dance of respect. From the management of fluids to the intricate web of mental health, dementia, and learning disabilities, you'll find yourself equipped with insights that transcend the ordinary. Course Curriculum Care Certificate Standards Care Certificate Standard 01: Clarifying Your Role Care Certificate Standard 02: Personal Development Strategies Care Certificate Standard 03: Understanding Duty of Care Care Certificate Standard 04: Embracing Equality and Diversity Care Certificate Standard 05: Person-Centred Approach to Work Care Certificate Standard 06: Effective Communication Techniques Care Certificate Standard 07: Respecting Privacy and Upholding Dignity Care Certificate Standard 08: Management of Fluids and Nutrition Care Certificate Standard 09: Addressing Mental Health, Dementia, and Learning Disabilities Care Certificate Standard 10: Ensuring Safeguarding for Adults Care Certificate Standard 11: Ensuring Safeguarding for Children Care Certificate Standard 12: Basics of Life Support Care Certificate Standard 13: Health and Safety Protocols Care Certificate Standard 14: Responsible Handling of Information Care Certificate Standard 15: Implementing Infection Control Measures Learning Outcomes: Apply duty of care principles in role for enhanced professionalism and responsibility. Demonstrate person-centred approaches for improved client satisfaction and engagement. Employ effective communication strategies fostering collaborative and empathetic interactions with clients. Safeguard adults and children by implementing appropriate measures and protocols. Execute infection control practices ensuring a safe and hygienic work environment. Exhibit a comprehensive understanding of life support and health and safety. Certification After completing this Care Certificate Standards 1-15: Mandatory Skillsfor Healthcare Professionals course, you will get a free Certificate. Please note: The CPD approved course is owned by E-Learning Solutions Ltd and is distributed under license. CPD 10 CPD hours / points Accredited by The CPD Certification Service Who is this course for? Individuals entering the healthcare and social care sectors. Aspiring caregivers in residential homes or community care settings. Support workers aiming to enhance their foundational care skills. Prospective healthcare assistants in hospitals or clinics. Employees seeking compliance with Care Certificate Standards 1-15. Requirements This Care Certificate course requires no formal qualifications. Career path Care Assistant in Residential Homes Support Worker in Community Care Healthcare Assistant in Hospitals Dementia Care Worker Mental Health Support Worker Child Protection Officer in Social Services Certificates CPD Certified PDF Certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

The Care Certificate constitutes a set of agreed-upon benchmarks outlining the expected knowledge, skills, and conduct for specific roles within the health and social care sectors. Comprising 15 essential standards designed for individuals "new to care," these care certificate standards should be integral to a comprehensive induction program. Our Care Certificate course holds CPD UK accreditation, and we are recognised as an endorsed training provider by CIQ. Included in the Care Certificate Preparation package are: All 15 Care Certificate Standards CPD-accredited online learning aligned with care frameworks Securely maintained online records of learner certificates, reporting, and CPD points EU Framework and UK Care Worker Standards Followed It's worth noting that the Care Certificate can be pursued even if you are employed in a non-care role, such as a cook or maintenance personnel. Key Features: CPD UK Certified Care Certificate Preparation Course Free Certificate from Reed CIQ Approved Developed by Care Certificate Specialist Lifetime Access Why this Care Certificate Preparation Course? From this Care Certificate course, you will learn how to navigate the terrain of duty with a heightened sense of empathy, where the embrace of equality and diversity becomes second nature. Feel the pulse of person-centred care pulsating through your fingertips, as effective communication becomes the linchpin connecting hearts and minds. Stand as a guardian of privacy and dignity, mastering the delicate dance of respect. From the management of fluids to the intricate web of mental health, dementia, and learning disabilities, you'll find yourself equipped with insights that transcend the ordinary. Course Curriculum Care Certificate Standards Care Certificate Standard 01: Clarifying Your Role Care Certificate Standard 02: Personal Development Strategies Care Certificate Standard 03: Understanding Duty of Care Care Certificate Standard 04: Embracing Equality and Diversity Care Certificate Standard 05: Person-Centred Approach to Work Care Certificate Standard 06: Effective Communication Techniques Care Certificate Standard 07: Respecting Privacy and Upholding Dignity Care Certificate Standard 08: Management of Fluids and Nutrition Care Certificate Standard 09: Addressing Mental Health, Dementia, and Learning Disabilities Care Certificate Standard 10: Ensuring Safeguarding for Adults Care Certificate Standard 11: Ensuring Safeguarding for Children Care Certificate Standard 12: Basics of Life Support Care Certificate Standard 13: Health and Safety Protocols Care Certificate Standard 14: Responsible Handling of Information Care Certificate Standard 15: Implementing Infection Control Measures Learning Outcomes: Apply duty of care principles in role for enhanced professionalism and responsibility. Demonstrate person-centred approaches for improved client satisfaction and engagement. Employ effective communication strategies fostering collaborative and empathetic interactions with clients. Safeguard adults and children by implementing appropriate measures and protocols. Execute infection control practices ensuring a safe and hygienic work environment. Exhibit a comprehensive understanding of life support and health and safety. Certification After completing this Care Certificate Standards 1-15: Mandatory Skillsfor Healthcare Professionals course, you will get a free Certificate. Please note: The CPD approved course is owned by E-Learning Solutions Ltd and is distributed under license. CPD 10 CPD hours / points Accredited by The CPD Certification Service Who is this course for? Individuals entering the healthcare and social care sectors. Aspiring caregivers in residential homes or community care settings. Support workers aiming to enhance their foundational care skills. Prospective healthcare assistants in hospitals or clinics. Employees seeking compliance with Care Certificate Standards 1-15. Requirements This Care Certificate course requires no formal qualifications. Career path Care Assistant in Residential Homes Support Worker in Community Care Healthcare Assistant in Hospitals Dementia Care Worker Mental Health Support Worker Child Protection Officer in Social Services Certificates CPD Certified PDF Certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.