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2000 Courses

Selenium WebDriver 4 with Java - Zero To Hero

By Packt

This course will teach you how Selenium WebDriver is used to test web applications. You will start by understanding the concepts of Java and gradually move toward understanding Selenium, TestNG framework, Maven, Jenkins, Cucumber, Gherkin, and a lot more interesting topics that will make you a pro in automation testing.

Selenium WebDriver 4 with Java - Zero To Hero
Delivered Online On Demand38 hours 52 minutes
£149.99

Baby & Child First Aid - Private Class

By Mini First Aid North Nottinghamshire, Grantham & Sleaford

The 2-hour Baby & Child First Aid class covers CPR, Choking, Bumps, Burns, Breaks, Bleeding, Febrile Seizures and Meningitis & Sepsis Awareness and will give everyone who attends the peace of mind they deserve.

Baby & Child First Aid - Private Class
Delivered In-PersonFlexible Dates
£20 to £125

Our *NEW* Mini First Aid Baby Proofing class is our second class, designed for parents and carers of babies and children over 3 months. It can be taken after our 2 hour Baby and Child First Aid class, or in isolation for those parents who are starting their weaning journey, or have a baby on the move!

Baby Proofing - Private Class
Delivered In-PersonFlexible Dates
£20 to £125

Selenium WebDriver 4 with Python - Zero To Hero

By Packt

This course will help you get started with automation testing of web applications. You will cover the basic and advanced topics of Selenium and Python, along with unit tests, pytest, cross-browser testing, logging infrastructure, automation framework design, Jenkins, and a lot more.

Selenium WebDriver 4 with Python - Zero To Hero
Delivered Online On Demand31 hours 8 minutes
£149.99

Django A-Z: Build and Deploy Web Application with Python and Django

By Packt

Are you eager to learn Django and build real web applications? Do you want to gain hands-on experience with Python, Django, and Git? Look no further! This beginner-friendly course has got you covered. Discover the secrets of Django applications, templates, models, and migrations as we guide you through the process step-by-step. Tired of struggling with deployment? We will show you how to deploy your applications on a Railway Server effortlessly.

Django A-Z: Build and Deploy Web Application with Python and Django
Delivered Online On Demand7 hours 1 minutes
£131.99

Learn Protractor (Angular Testing) from Scratch with Framework

By Packt

This interactive course will help you gain a solid understanding of Protractor. You will get hands-on experience in designing Protractor frameworks for automating Angular applications. You will also understand the role of modern technologies, such as JavaScript, TypeScript, Node.js, and Jasmine, in designing the frameworks.

Learn Protractor (Angular Testing) from Scratch with Framework
Delivered Online On Demand21 hours 9 minutes
£140.99

Software Security Testing

By Packt

Learn how to perform security audits, penetration testing, and code auditing for modern software in the web/cloud, mobile, and desktop. This course will help you master industry standards and enable you to carry out professional assessments to secure technologies as well as communicate risks to high-level executives, management, and technical staff.

Software Security Testing
Delivered Online On Demand7 hours 59 minutes
£149.99

Web Forms - 2023 Build and Master Advanced Web Forms

By Packt

A comprehensive course that starts with the basics and gradually moves toward advanced concepts. This course will help you increase the usability of your web forms, which will improve user experience and get website visitors interested in completing and converting your forms. Learn the process of delivering a perfect, interactive, and functional form.

Web Forms - 2023 Build and Master Advanced Web Forms
Delivered Online On Demand21 hours 18 minutes
£146.99

Vehicle Signaller Banksman

4.9(182)

By You Can Do It .Training

This course is designed to help the individual understand their responsibilities within the...

Vehicle Signaller Banksman
Delivered In-Person in Stoke on TrentFlexible Dates
£99

Customer Service Excellence

By Elite Forums AU

Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support

Customer Service Excellence
Delivered OnlineFlexible Dates
Price on Enquiry