16868 Courses

Overview of People Management Join our People Management course and discover your hidden skills, setting you on a path to success in this area. Get ready to improve your skills and achieve your biggest goals. The People Management course has everything you need to get a great start in this sector. Improving and moving forward is key to getting ahead personally. The People Management course is designed to teach you the important stuff quickly and well, helping you to get off to a great start in the field. So, what are you looking for? Enrol now! Get a quick look at the course content: Demonstrate proficiency in UK payroll legislation and company settings. Effectively manage pension schemes and various pay elements. Confidently process monthly payrolls, handle pre-update reports, and update payroll records. Master e-submissions, year-end procedures, and historical data management. Navigate employee departures, manage final payroll runs, and generate comprehensive reports. This People Management Course will help you to learn: Learn strategies to boost your workplace efficiency. Hone your skills to help you advance your career. Acquire a comprehensive understanding of various topics and tips. Learn in-demand skills that are in high demand among UK employers This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this People Management. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online - Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the People Management course, you can order your CPD Accredited Digital / PDF Certificate for £5.99.  Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This People Management is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand.  On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements You don't need any educational qualification or experience to enrol in the People Management course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this People Management Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Course Curriculum Module 01: Introduction to Leadership Module 01: Introduction to Leadership 00:30:00 Module 02: Inspiration and Leadership Module 02 : Inspiration and Leadership 00:30:00 Module 03: Setting Goals and Time Management Module 03: Setting Goals and Time Management 00:22:00 Module 04: Body Language and Effective Communication Module 04: Body Language and Effective Communication 00:30:00 Module 05: Self Esteem and Assertiveness Skills Module 05: Self Esteem and Assertiveness Skills 00:24:00 Module 06: Business Management Corporate Behaviour Module 06: Business Management Corporate Behaviour 00:16:00 Module 07: Meeting Management Module 07: Meeting Management 00:21:00 Module 08: Project Management Module 08: Project Management 00:23:00 Module 09: Risk Management Module 09: Risk Management 00:19:00 Module 10: Team Work Team Building Module 10: Team Work Team Building 00:20:00 Module 11: Performance Management Module 11: Performance Management 00:17:00 Module 12: Critical Thinking Implications for Leadership Module 12: Critical Thinking Implications for Leadership 00:20:00 Assignment Assignment - People Management 00:00:00

Overview of Audiology Join our Audiology course and discover your hidden skills, setting you on a path to success in this area. Get ready to improve your skills and achieve your biggest goals. The Audiology course has everything you need to get a great start in this sector. Improving and moving forward is key to getting ahead personally. The Audiology course is designed to teach you the important stuff quickly and well, helping you to get off to a great start in the field. So, what are you looking for? Enrol now! Get a Quick Look at The Course Content: This Audiology Course will help you to learn: Learn strategies to boost your workplace efficiency. Hone your skills to help you advance your career. Acquire a comprehensive understanding of various topics and tips. Learn in-demand skills that are in high demand among UK employers This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Audiology. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online - Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Audiology course, you can order your CPD Accredited Digital / PDF Certificate for £5.99.  Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This Audiology is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand.  On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements You don't need any educational qualification or experience to enrol in the Audiology course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Audiology Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Course Curriculum Module-01: Introduction to Audiology Introduction to Audiology 00:21:00 Module-02: Anatomy and Physiology of the Ear Part One Anatomy and Physiology of the Ear Part One 00:24:00 Module-03: Anatomy and Physiology of the Ear Part Two Anatomy and Physiology of the Ear Part Two 00:20:00 Module-04: Acoustics and Psycho-acoustics Acoustics and Psycho-acoustics 00:30:00 Module-05: Pure Tone Audiometry Part One Pure Tone Audiometry Part One 00:29:00 Module-06: Pure tone audiometry Part Two Pure Tone Audiometry Part Two 00:25:00 Module-07: Pure tone audiometry Part Three Pure Tone Audiometry Part Three 00:20:00 Module-08: Audiological Disorders Part One Audiological Disorders Part One 00:30:00 Module- 09: Audiological Disorders Part Two Audiological Disorders Part Two 00:31:00 Module-10: Audiological Disorders Part Three Audiological Disorders Part Three 00:27:00 Module-11: Disorders of the Auditory Nervous System Disorders of the Auditory Nervous System 00:22:00 Module-12: Rehabilitation for Hearing Impairment Part One Rehabilitation for Hearing Impairment Part One 00:25:00 Module-13: Rehabilitation for Hearing Impairment Part Two Rehabilitation for Hearing Impairment Part Two 00:16:00 Assignment Assignment - Audiology 00:00:00

Overview of Occupational Therapy Occupational therapy is a rewarding career that helps people of all ages live their lives to the fullest. Occupational therapists work with people to identify and remove barriers that prevent them from doing the activities they want and need to do. This can include activities of daily living, such as bathing, dressing, and cooking, as well as work, leisure, and social activities. Occupational therapy is a growing field in the UK, with many employment opportunities. According to the Royal College of Occupational Therapists, the number of occupational therapists in the UK increased by 20% between 2010 and 2020. The job outlook for occupational therapists is projected to grow by 10% from 2020 to 2030, much faster than the average for all occupations. This course will give you the knowledge and skills you need to start a career in occupational therapy. You will learn about the different aspects of occupational therapy, including anatomy and physiology, understanding occupations, and therapy for children and adults of all ages. You will also learn about common occupational therapy techniques, employment structure and daily routines, and the roles and responsibilities of a therapist. Upon completion of this Level 3 Occupational Therapy Diploma - CPD Certified course, you will be able to: Understand the principles and practice of occupational therapy Apply occupational therapy theory and practice to people of all ages Develop and implement occupational therapy interventions Evaluate the effectiveness of occupational therapy interventions Work effectively with other members of the healthcare team Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online - Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Occupational Therapy course, you can order your CPD Accredited Digital / PDF Certificate for £5.99.  Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This Occupational Therapy is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand.  On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements You don't need any educational qualification or experience to enrol in the Occupational Therapy course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Occupational Therapy Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Course Curriculum Introduction to Occupational Therapy About the Course & Instructor 00:06:00 What is Occupational Therapy? 00:06:00 Knowledge & Skills for Occupational Therapy 00:09:00 Working with Adults 00:07:00 Working with Children 00:06:00 (Basic) Anatomy & Physiology The Structure & the Functions 00:08:00 The Blood & the Immune System 00:07:00 What is 'Brain Injury'? 00:07:00 Developmental Disorders & Conditions 00:07:00 Physical Disabilities 00:07:00 Creative & Management Skills The Use of Creative Activities 00:08:00 Management & Leadership Skills 00:06:00 Building Confidence & Self-Esteem 00:05:00 Dealing with Depression 00:08:00 Career Growth in Occupational Therapy Professional Development 00:05:00 Personal & Academic Development 00:05:00 Alternative Career Options 00:09:00 Individual (Client's) Development A Theory of Human Need for Occupation 00:07:00 Occupations for Health & Wellbeing 00:04:00 Coping Strategies (stress) 00:10:00 Maslow's Hierarchy of Needs 00:05:00 Thank You & Good Bye! 00:04:00

Register on the Animal Care and Psychology Diploma today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a certificate as proof of your course completion. The Animal Care and Psychology Diploma course is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablets, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Animal Care and Psychology Diploma course Receive a digital certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who Is This Course For: The course is ideal for those who already work in this sector or are aspiring professionals. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Animal Care and Psychology Diploma course, all you need is a passion for learning, A good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Introduction AP Promo Video FREE 00:01:00 About the Course 00:03:00 Introduction to Animal Psychology 00:05:00 The Evolution of Pets 00:07:00 Exercise Lesson 1 00:03:00 Psychology of Dog Behaviour Dealing with Dogs 00:07:00 Behaviour in Dogs 00:08:00 Psychology of Dogs 00:07:00 Aggression in Dogs 00:10:00 Exercise Lesson 2 00:03:00 Psychology of Cat Behaviour Dealing with Cats 00:06:00 Behaviour in Cats 00:07:00 Aggression and Cats 00:07:00 Psychology of Cats 00:06:00 Exercise Lesson 3 00:03:00 Psychology of Rabbit Behaviour About Rabbits 00:06:00 Behaviour of Rabbits 00:06:00 Exercise Lesson 4 00:02:00 Final Test Preparation 00:02:00 Thank you and Good bye 00:04:00 Resources Resources - Animal Care and Psychology Diploma 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Designing a garden requires a professional garden designer who can provide good design and know how to maintain these aesthetics. This course can assure that you will be skilled in knowing gardening design methods after taking it. If you want to become a professional garden designer or landscape artist then this Level 3 Diploma in Garden Design and Maintenance is perfect for you. You will learn to improve your skills in design and organizing the landscape of your client's garden to reach their high expectations. Course Highlights The price is for the whole course including final exam - no hidden fees Accredited Certificate upon successful completion at an additional cost Efficient exam system with instant results Track progress within own personal learning portal 24/7 customer support via live chat Level 3 Diploma in Garden Design and Maintenance has been given CPD accreditation and is one of the best-selling courses available to students worldwide. This valuable course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you're an individual looking to excel within this field then Level 3 Diploma in Garden Design and Maintenance is for you. We've taken this comprehensive course and broken it down into several manageable modules which we believe will assist you to easily grasp each concept - from the fundamental to the most advanced aspects of the course. It really is a sure pathway to success. All our courses offer 12 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the full CPD accredited qualification. And, there are no hidden fees or exam charges. We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. So, if you need help, just drop them an email and await a speedy response. Furthermore, you can check the validity of your qualification and verify your certification on our website at anytime. So, why not improve your chances of gaining professional skills and better earning potential. Assessment and Certification At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement at an additional cost of £19 for a PDF copy and £29 for an original print copy sent to you by post or for both £39. Career Path Not only does our CPD and CiQ accredited course look good on your CV, setting you apart from the competition, it can be used as a stepping stone to greater things. Further advance your learning, launch a new career or reinvigorate an existing one. On successful completion of this course, you have the potential to achieve an estimated salary of £20,000. The sky really is the limit. Course Curriculum Module 1: Gardening Basics Organic Gardening Basics 00:30:00 Having a Plan 00:30:00 Having the Right Tools 01:00:00 Making your Own Mulch 01:00:00 Natural Pest Control 00:30:00 Organic Fertilizer 01:00:00 Planting 01:00:00 Harvesting 01:00:00 What To Avoid 00:30:00 Benefits of Organic Gardening 01:00:00 Module 2: Organic Gardening Why Garden Organically? 01:00:00 Planning Your Organic Vegetable Garden 00:30:00 Growing Your Organic Vegetable Garden 00:30:00 Why Grow an Organic Herb Garden? 00:30:00 Growing an Organic Herb Garden 00:30:00 You Have Organically Grown Herbs, Now What? 01:00:00 Organic Garden Fertilizers 00:30:00 Organic Gardening Compost 00:30:00 Why Use Organic Pest Control? 01:00:00 How to Control Garden Pests Organically 00:30:00 How to Bring Your Organic Plants Indoors; for Easy Year Round Growth 00:30:00 Organic Container Gardening 01:00:00 Organic Hydroponic Gardening 00:30:00 Module 3: Attracting Butterflies WHY SHOULD YOU ATTRACT BUTTERFLIES? 01:00:00 A BUTTERFLY'S LIFE 01:00:00 PLANNING YOUR BUTTERFLY GARDEN 01:00:00 PLANTS TO ATTRACT BUTTERFLIES 01:00:00 Module 4: Garden Maintenance How to Take Care of your Garden 00:15:00 Beginning Garden Care for the New Homeowner 00:30:00 At Home Remedies for Garden Care 00:30:00 Common Garden Problems And Easy Garden Care Solutions 00:15:00 Dogs Beware: Garden Care for the Dog Friendly Home 00:30:00 Garden Care for all Flower and Vegetable Life 00:30:00 Garden Care for the New Neighbor 00:15:00 Garden Care in All Seasons 00:30:00 What to Look for in Plant Selection 00:15:00 Herb Garden Care: Types, Tricks and Tips for Success 00:30:00 How Not to Care for your Garden: Common Garden Care Mistakes to Avoid 00:15:00 How to Choose and Maintain Annuals 00:30:00 How to Make your Seedlings Grow 00:30:00 How to Make Garden Care a Fun Filled Family Activity 00:15:00 Winter Garden Care 00:30:00 Garden Care for All Corners of Your Yard 00:15:00 Must Have Garden Tools for the Proper Garden Care Year Round 01:00:00 Preparing for a Garden 00:30:00 Proper Care to Garden 00:15:00 So, You Want to Start a Garden? Garden Care 00:30:00 The Best Conditions and Home Remedy Secrets to Rose Garden Care 00:30:00 The Different Kinds of Plant Gardens and How to Care for Each Type 00:15:00 What Type of Garden are you Destined to Have? 00:30:00 Top Nine Garden Care Tips from the Experts 00:15:00 Mock Exam Mock Exam - Level 3 Diploma in Garden Design and Maintenance 00:30:00 Final Exam Final Exam - Level 3 Diploma in Garden Design and Maintenance 00:30:00

Description: Customer Service and Relation Management Diploma This Diploma in Customer Service and Relation Management aims to address the development of service industries and the need for customer-supplier relationship. This program equips one with knowledge and skills related to service marketing, customer service, customer relationship management, service design, service quality management, etc. Customer Relationship Management (CRM) is a business strategy for maximizing shareholder value through acquiring, enhancing and retaining desired customers. This course will examine the concepts, processes and technologies an organization uses to achieve superior performance through client intelligence. Aligning business activities around the client creates an opportunity to collect an extensive quantity of client-related descriptive and behavioural data, which shall be very useful. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Customer Service and Relation Management Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience or qualification required for this course, it is available for all students from any academic background. Requirements Our Customer Service and Relation Management Diploma is fully compatible with any kind of device. Whether using a Windows computer, Mac, smartphone or tablet, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course, you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Understanding Customer Service Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer 00:08:00 Customer Service and the Telephone 00:08:00 Handling Complaints 00:12:00 Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques FREE 00:09:00 Formal and Informal Communication 00:02:00 Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication 00:13:00 Electronic Communication 00:19:00 Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals FREE 00:10:00 Energy Distribution 00:09:00 Time Logs 00:11:00 Personal World View 00:10:00 Strengths 00:09:00 A Building Your Toolbox 00:10:00 Establishing Your Action Plan 00:11:00 Customer Service What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing Your Script 00:45:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Who are Your Customers? 00:15:00 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Customer Relationship Management Training Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 The Development Team 00:15:00 Evaluating and Reviewing Your Program 00:15:00 Relationship with Customers Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Customer Relations and Dealing Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Becoming A Customer Service Professional Module One - Getting Started 00:30:00 Module Two: The Importance of Safety 00:15:00 Module Three - Establishing Your Attitude 01:00:00 Module Four - Identifying and Addressing Customer Needs 01:00:00 Module Five - Generating Return Business 01:00:00 Module Six - In-Person Customer Service 01:00:00 Module Seven - Giving Customer Service over the Phone 01:00:00 Module Eight - Providing Electronic Customer Service 01:00:00 Module Nine - Recovering Difficult Customers 01:00:00 Module Ten - Understanding When to Escalate 01:00:00 Module Eleven - Ten Things You Can Do to WOW Customers Every Time 01:00:00 Module Twelve - Wrapping Up 01:00:00 Mock Exam Mock Exam - Customer Service and Relation Management Diploma 00:20:00 Final Exam Final Exam - Customer Service and Relation Management Diploma 00:20:00 Certificate & Transcript Order Your Certificates and Transcripts 00:00:00

Description: A certificate in Information technology from an internationally recognized institution will increase your career opportunity very much. The Certified Information Systems Professional - Complete Video Training course provides you extensive lessons about the Information System field. Divided into four parts, the course teaches you how to be a certified auditor, security manager, security officer and security professional. Certified Information Systems Auditor (CISA) section illustrates you the process of auditing information systems while the Certified Information Security Manager (CISM) part deals with the information security issues. Here, you will learn the system of information security program development, incident management, and risk management. Next, Certified Information Systems Security Officer (CISSO) course teaches how to be an excellent information system security officer by utilising the information system in the security field. Finally, the Certified Information Systems Security Professional (CISSP) section shows you the path for becoming a security professional by focusing the security issues such as asset security, communication and network security, security operations, etc. In short, the bundle video course will help you to achieve certification in above four fields and helps you to know the practical knowledge about Information System. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Certified Information Systems Professional - Complete Video Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Certified Information Systems Professional - Complete Video Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. The Process of Auditing Information Systems Management of the Audit Function FREE 00:20:00 ISACA IT Audit and Assurance Standards and Guidelines 01:16:00 Risk Analysis 00:21:00 Internal Controls 00:17:00 Performing An IS Audit 01:07:00 Control Self-Assessment 00:09:00 The Evolving IS Audit Process 00:12:00 Governance and Management of IT Corporate Governance 00:06:00 IT Governance 00:02:00 IT Monitoring and Assurance Practices for Board and Senior Management 00:40:00 Information Systems Strategy 00:05:00 Maturity and Process Improvement Models 00:01:00 IT Investment and Allocation Practices 00:05:00 Policies and Procedures 00:17:00 Risk Management 00:31:00 IS Management Practices 00:50:00 IS Organizational Structure and Responsibilities 00:17:00 Auditing IT Governance Structure and Implementation 00:06:00 Business Continuity Planning 00:37:00 Information Systems Acquisition, Development and Implementation Business Realization 01:21:00 Project Management Structure 00:08:00 Project Management Practices 00:18:00 Business Application Development 00:42:00 Business Application Systems 00:38:00 Alternative Forms of Software Project Organization 00:03:00 Alternative Development Methods 00:10:00 Infrastructure Development/Acquisition Practices 00:09:00 Information Systems Maintenance Practices 00:09:00 System Development Tools And Productivity Aids 00:05:00 Business Process Reengineering And Process Change Projects 00:08:00 Application Controls 00:07:00 Auditing Application Controls 00:14:00 Auditing Systems Development, Acquisition And Maintenance 00:08:00 Information Systems Operations, Maintenance and Support Information Systems Operations 00:19:00 Information Systems Hardware 00:13:00 IS Architecture and Software 00:39:00 Network Infrastructure 01:16:00 Disaster Recovery Planning 00:19:00 Protection of Information Assets Importance Of Information Security 00:43:00 Logical Access 00:37:00 Network Infrastructure Security 00:39:00 Auditing Information Security Management Framework 00:03:00 Auditing Network Infrastructure Security 00:13:00 Environmental Exposures and Controls 00:02:00 Physical Access Exposures and Controls 00:05:00 Mobile Computing 00:05:00 Information Security Governance Information Security Governance Overview FREE 00:25:00 Effective Information Security Governance 00:24:00 Information Security Concepts and Technologies 00:20:00 Information Security Manager 00:09:00 Scope and Charter of Information Security Governance 00:10:00 Information Security Governance Metrics 00:23:00 Information Security Strategy Overview 00:02:00 Creating Information Security Strategy 00:36:00 Determining Current State Of Security 00:06:00 Information Security Strategy Development 00:10:00 Strategy Resources 00:40:00 Strategy Constraints 00:07:00 Action Plan to Implement Strategy 00:20:00 Information Risk Management Risk Management Overview 00:16:00 Good Information Security Risk Management 00:15:00 Information Security Risk Management Concepts 00:13:00 Implementing Risk Management 00:17:00 Risk Assessment 00:39:00 Controls Countermeasures 00:23:00 Recovery Time Objectives 00:18:00 Risk Monitoring and Communication 00:04:00 Information Security Program Development Development of Information Security Program 00:11:00 Information Security Program Objectives 00:09:00 Information Security Program Development Concepts 00:14:00 Scope and Charter of Information Security Program Development 00:22:00 Information Security Management Framework 00:16:00 Information Security Framework Components 00:12:00 Information Security Program Resources 01:04:00 Implementing an Information Security Program 00:27:00 Information Infrastructure and Architecture 00:14:00 Information Security Program 00:14:00 Security Program Services and Operational Activities 00:45:00 Information Security Incident Management Incident Management Overview 00:28:00 Incident Response Procedures 00:29:00 Incident Management Organization 00:19:00 Incident Management Resources 00:36:00 Incident Management Objectives 00:14:00 Incident Management Metrics and Indicators 00:17:00 Current State of Incident Response Capability 00:11:00 Developing an Incident Response Plan 00:32:00 BCP DRP 00:36:00 Testing Response and Recovery Plans 00:10:00 Executing the Plan 00:27:00 Information Systems Security Officer Risk Management FREE 00:58:00 Security Management 00:58:00 Authentication 01:01:00 Access Control 01:20:00 Security Models 01:01:00 Operations Security 01:10:00 Symmetric Cryptography and Hashing 01:19:00 Asymmetric Cryptography and PKI 01:31:00 Network Connections 01:28:00 Network Protocols and Devices 01:31:00 Telephony, VPNs and Wireless 01:13:00 Security Architecture 01:02:00 Software Development Security 01:05:00 Database Security and System Development 01:00:00 Malware and Software Attacks 00:17:00 Business Continuity 00:44:00 Disaster Recovery 00:53:00 Incident Management, Law, and Ethics 01:06:00 Physical 00:38:00 Information Systems Security Professional Security and Risk Management FREE 00:24:00 Asset Security 00:12:00 Security Engineering 00:15:00 Communication and Network Security 00:10:00 Identity and Access Management 00:10:00 Security Assessment and Testing 00:12:00 Security Operations 00:36:00 Software Development Security 00:13:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

This Course at a Glance Define safeguarding and gather knowledge about the important aspects of safeguarding children Understand who is responsible for safeguarding children Understand how abuse can happen to children in a variety of circumstances and settings Recognise different forms of abuse and know how to deal with each one Understand why children fear informing others of what they are going through Identify the signs and symptoms of various forms of child abuse Understand what to do if you suspect a child of being abused Understand how you should react if a child discloses that they are being abused Gain knowledge about the available laws and legislations regarding safeguarding children End of Life Care Course Overview Have you ever witnessed someone else's death? You will if you haven't already. We all are going to reach old age and we all are destined to die one day, and at some point in our life, we will all see the death of another person. People lose their ability to maintain their quality of life as they age, and hence seek assistance from others. Even as they approach their final days, every human being has the right to be comfortable and happy. Receiving the end of life care from highly trained healthcare staff can make a significant difference in a terminally ill person's level of comfort and quality of life. If you work with actively dying patients on a regular basis, this End of Life Care Training Course For Carers will improve your abilities to sensitively care for individuals and support them in the final stages of their life. This course is designed to help you provide valuable emotional support to both friends and families of patients during these difficult phases of life. You will also learn how to identify patients who need end of life care as well as understand the patterns of dying and the whole dying process. Finally, you will learn about the several areas of end of life care, such as communication, discomfort management and supporting people who are grieving a loss. People will continue to age, be diagnosed with chronic illnesses, and deal with the end of life issues as the population grows. Because of the continuous rising numbers of old people, professionals must continue to receive training in order to keep up with their patients. Moreover, according to Marie Curie's Triggers for Palliative Care Research, about 110,000 people in the UK do not receive the end of care life they require each year, owing to healthcare providers' failure to recognise their needs. Therefore, it is extremely crucial for healthcare professionals to be equipped with the necessary skills and knowledge to perform their duties properly and confidently. Upon successful completion of this End of Life Care Training Course For Carers, you will be able to provide compassionate care and support to people who are close to the end of their lives. Who should take this course? This End of Life Care Training Course For Carers is primarily aimed at people working in the care setting such as: Nurse Healthcare worker Healthcare professionals Volunteers Social care worker Social care assessor Counsellor Psychologist Support staff However, this training is not limited to a specific profession or sector. This course also appeals to a broader audience of people who want to learn more about caring for persons who are nearing the end of their lives in order to help their loved ones. Aims and Learning Outcomes of this End of Life Care Course Online By the end of this End of Life Care Training Course For Carers, you will be able to: Define the end of life care and recognise what is involved in end-of-life care Identify the responsibilities and duties of the carer in providing end of life care Develop relationships and interactions with individuals under your supervision Know how to communicate sensitively and effectively with patients Identify the different types of emotions and feelings that may arise during the end of a person's life Understand the various patterns of death and identify the stages of the dying process Know how to support someone who is nearing the end of their lives Entry Requirements There are no academic entry requirements for this End of Life Care Course Online course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This End of Life Care Training Course For Carers assesses learners through multiple-choice questions (MCQs). Upon successful completion of each module, learners must answer MCQs to step into the next module. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 75%. Course Curriculum Module 1: End Of Life Care Module 2: Feelings And Emotions Module 3: Patterns Of Dying Module 4: The Dying Process Module 5: Support And Aftercare Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Quality Licence Scheme Endorsed The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees.     Certificate of Achievement Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35.   FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Remember the thrill of watching Netflix's Squid Game, understanding every gasp and plot twist thanks to precise captions? That's the power of transcription and captioning, a thriving industry that unlocks content for millions. Now, you can delve into this impactful field with our Transcription and Captioning Course. Master the art of creating accurate, accessible text for videos, opening doors to diverse career paths and the satisfaction of making content inclusive for all. You Will Learn The Following Things: Grasp the fundamentals of subtitles and closed captions. Craft clear and engaging captions that adhere to industry guidelines. Confidently transcribe videos using both offline and online tools. Integrate captions seamlessly into video files. Expand your reach by translating captions for international audiences. Apply your skills effectively in various transcription and captioning projects. This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Transcription and Captioning Course. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-to-one support from a dedicated tutor throughout your course. Study online - whenever and wherever you want. Instant Digital/ PDF certificate 100% money back guarantee 12 months access Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement After completing the Transcription and Captioning Course course, you will receive your CPD-accredited Digital/PDF Certificate for £5.99. To get the hardcopy certificate for £12.99, you must also pay the shipping charge of just £3.99 (UK) and £10.99 (International). Who Is This Course for? Content Creators: Enhance your videos' reach and engagement with high-quality captions. Educators: Make your online courses more accessible for learners with varying needs. Businesses: Expand your audience and ensure compliance with accessibility regulations. Freelancers: Build a rewarding career in transcription and captioning, offering your services to clients worldwide. Individuals Passionate About Accessibility: Contribute to a more inclusive media landscape. Requirements There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the Transcription and Captioning Course course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path Transcriptionist - £20K to £35K/year Captioner - £22K to £38K/year Subtitler - £24K to £40K/year Translation Specialist - £25K to £45K/year Accessibility Consultant - £30K to £50K/year Course Curriculum Module 01: Introduction - What It's All About Definition: Captions 00:02:00 Subtitling in Practice 00:05:00 Workflow for Captioning Videos 00:04:00 Module 02: Theory - About Subtitles and Closed Captions Theory: Overview 00:02:00 Motivation: Benefits of Subtitles and Captions 00:05:00 Differences Between Subtitles and Captions 00:04:00 The Most Important Subtitle Formats 00:06:00 Module 03: Guidelines - Nice and Clean Captions Language: Pay Attention to Spelling, Grammar and Punctuation 00:03:00 Style Guidelines: How to Create Great Captions 00:06:00 Example and Discussion: Good and Bad Captions 00:04:00 Module 04: Preparation - Transcribe Your Video Preparation: Overview 00:02:00 Definition: Transcription 00:01:00 Reasons for Transcription 00:04:00 The Other Way Around: Convert Captions to Plain Text 00:02:00 Tools for Transcribing Videos 00:04:00 Module 05: The Offline Way - Manually Prepare Captions With Desktop Tools The Offline Way: Overview 00:03:00 Benefits of Captioning Software 00:04:00 Subtitle Edit 00:07:00 Tip: Adjust Timings 00:02:00 Tip: Convert Subtitles 00:01:00 Aegisub Advanced Subtitle Editor 00:06:00 Other Programs to Create Subtitles 00:04:00 Module 06: The Subtitle Track - Integrate Captions into Your Video File The Subtitle Track: Overview 00:02:00 How to Add Captions to MKV Videos 00:04:00 How to Add Captions to MP4 Videos 00:03:00 How to Use Captions With the VLC media player 00:05:00 Open Captions Vs. Closed Captions 00:06:00 Tip: The Other Way Round: Extract Captions From Videos 00:02:00 Module 07: The Online Way - Caption Videos Manually and Automatically Online The Online Way: Overview 00:02:00 YouTube: Create, Edit and Add Captions to Your Videos 00:04:00 Subtitling Platforms 00:04:00 Download Subtitles for Any YouTube Video 00:02:00 Module 08: Translation - Appeal to Your International Audience Translation: Overview 00:02:00 Motivation: Translate Videos into Many Different Languages Using Captions 00:03:00 The Translation Procedure: Translate Transcriptions, Not Captions! 00:03:00 Online Translation Tools 00:04:00 Module 09: The End - What Did You Learn? Summary of the Course 00:05:00

Overview This Podcasting course will unlock your full potential and will show you how to excel in a career in Podcasting. So upskill now and reach your full potential. Everything you need to get started in Podcasting is available in this course. Learning and progressing are the hallmarks of personal development. This Podcasting will quickly teach you the must-have skills needed to start in the relevant industry. In This Podcasting Course, You Will: Learn strategies to boost your workplace efficiency. Hone your Podcasting skills to help you advance your career. Acquire a comprehensive understanding of various Podcasting topics and tips from industry experts. Learn in-demand Podcasting skills that are in high demand among UK employers, which will help you to kickstart your career. This Podcasting course covers everything you must know to stand against the tough competition in the Podcasting field.  The future is truly yours to seize with this Podcasting. Enrol today and complete the course to achieve a Podcasting certificate that can change your professional career forever. Additional Perks of Buying a Course From Institute of Mental Health Study online - whenever and wherever you want. One-to-one support from a dedicated tutor throughout your course. Certificate immediately upon course completion 100% Money back guarantee Exclusive discounts on your next course purchase from Institute of Mental Health Enrolling in the Podcasting course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now. Process of Evaluation After studying the Podcasting course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate.  Certificate of Achievement Upon successfully completing the Podcasting course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99. Who Is This Course for? This Podcasting is suitable for anyone aspiring to start a career in Podcasting; even if you are new to this and have no prior knowledge on Podcasting, this course is going to be very easy for you to understand.  And if you are already working in the Podcasting field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  Taking this Podcasting course is a win-win for you in all aspects.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements This Podcasting course has no prerequisite.  You don't need any educational qualification or experience to enrol in the Podcasting course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Podcasting course. Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills. Course Curriculum Section 01: Introduction to Podcasting Instructor bio and what is podcasting 00:10:00 Why podcast, why people listen to podcasts and what makes a podcast stand out 00:13:00 Podcast name and branding, and common pitfalls of podcasting 00:20:00 Section 02: Video Podcasting Video podcasting - should you do it? 00:11:00 Section 03: Remote Podcasting Remote podcasting 00:21:00 Section 04: Podcast Content Podcast in seasons or sequential, length and frequency 00:25:00 Section 05: Podcast Design Podcast design, market suitability, goals and research 00:24:00 Section 06: Your Listener Avatar Your listener avatar 00:13:00 Section 07: Growing an Audience Growing an audience, your signature podcast voice and turning down guests 00:06:00 Section 08: Finding Podcast Guests Finding podcast guests 00:07:00 Section 09: Guest Management and Podcast Housekeeping Free and paid options, Guest management and agencies 00:06:00 Recording housekeeping, guest management and interview like a boss 00:06:00 Section 10: Technical Setup Technical setup 00:09:00 Podcast equipment and technical setup part 2 00:39:00 Section 11: Podcast Recording Remote recording, show notes and outsourcing 00:13:00 Podcast editing and software 00:11:00 Mixing and Mastering and Outsourcing Post-Production 00:19:00 Section 12: Podcast Hosting Podcast Hosting Options - Part 1 00:09:00 Podcast Hosting - Part 2 00:09:00 RSS Feed, ID3 tags, Podcast legals and music 00:27:00 Podcast players, distributors and featuring in directories 00:14:00 Section 13: Marketing and Promotion Marketing and promotion 00:34:00 Section 14: Podcast Launch Podcast launch 00:05:00 Section 15: Podcast Monetisation Podcast monetisation- part 1 00:29:00 Podcast monetisation- part 2 00:11:00 Section 16: Podcast Reviews Getting reviews for your podcast 00:06:00 Section 17: Podcast Systemisation and Improvement Podcast systemisation and improvement 00:11:00 Section 18: Bonus Modules Joe Rogan Case Study 00:06:00 What Makes a Successful Podcast 00:04:00 Section 19: Podcast Outro Podcast outro 00:02:00