2169 Courses

In negotiation skills, research has shown that people tend to reach better outcomes in negotiations when they employ certain non-verbal communication techniques. For example, mirroring the body language of the person you're negotiating with can create a subconscious rapport and make them more receptive to your ideas. Dive into the intricacies of understanding conflict dynamics, equipping yourself with the tools to effectively manage and diffuse tensions. Our immersive programme unravels the essence of negotiation, unravelling the nuances of the negotiation process and strategic preparation. Discover the art of wielding powerful negotiation tools that transcend traditional approaches, elevating your capabilities to secure mutually beneficial outcomes. Beyond tactics, cultivate emotional intelligence to navigate negotiations with finesse, enhancing your interpersonal skills for seamless collaboration. Our course transcends borders, providing insights into cross-cultural negotiations, ensuring you navigate diverse landscapes with cultural acumen. Explore the complexities of multi-party negotiations, mastering the orchestration of diverse interests to achieve collective success. Unleash the potential of your personal negotiating power, as we guide you through harnessing your strengths for impactful outcomes. Join our workshop to not just learn negotiation skills, but to embody them, fostering a transformative approach that resonates in both personal and professional spheres. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 1: Understanding Conflict Module 2: Conflict Management Module 3: Understanding Negotiation Module 4: The Negotiation Process and Preparation Module 5: Powerful Negotiation Tool Module 6: Emotional Intelligence Module 7: Cross-Cultural Negotiation Module 8: Multi-Party Negotiations Module 9: Using Your Personal Negotiating Power Learning Outcomes: Conflict Mastery: Navigate conflicts adeptly, mastering resolution techniques. Strategic Negotiation: Develop strategic approaches for successful negotiation outcomes. Emotional Intelligence: Hone emotional intelligence to manage negotiations with finesse. Cross-Cultural Proficiency: Navigate cross-cultural negotiations with cultural sensitivity. Collaborative Leadership: Excel in multi-party negotiations, showcasing collaborative leadership. Personal Empowerment: Harness and leverage personal negotiating power for impactful results. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Professionals in negotiation-centric roles Managers seeking conflict resolution expertise Entrepreneurs navigating business negotiations Legal professionals enhancing negotiation skills Sales and marketing professionals honing persuasive abilities HR professionals managing workplace conflicts International business professionals engaging in cross-cultural negotiations Anyone wanting to strengthen their negotiation acumen Career path Negotiation Consultant International Business Liaison Conflict Resolution Specialist Legal Negotiator Diplomatic Relations Officer Business Development Manager Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

We all, at least once in our life, wanted to learn to communicate with animals or at least wanted to understand what they were trying to say. The closest we have come is to dogs. Dogs usually use body language, vocalisation and posture to express their needs, wants, happiness, and fear. Whether you are a dog enthusiast or are taking care of dogs as your profession, it is important for you to learn about canine communication. In our Dog Communication and Body Language course, you will explore canine communication, types of canine communication, canine intelligence, canine psychology, socialising dogs and nurturing the cognitive skills of dogs. Additionally, you will gain knowledge of dog communication, canine emotions, signs that a canine is suffering, the responsibilities of a dog owner and the skills needed to work with dogs. By the end of the course, you will: Know about canine communication and the different types of canine communication Acquire knowledge of canine intelligence and how to nurture your dog's cognitive skills Be aware of the importance of socialisation and why you should socialise the dogs Learn about canine communication and find out what body language gives away Display knowledge of canine psychology, pack mentality and signals to keep dogs calm. Find out about dog communication and compare communication between dogs and humans Explore canine emotions, signs of suffering and seeking assistance for pain & suffering Learn about the role of a dog owner and the skills required to work with dogs What will Make You Stand Out? On completion of this Dog Communication and Body Language online course, you will gain: CPD QS Accredited course After successfully completing the course, you will be eligible to order your certificate. Lifetime access to the whole collection of learning materials. Enroling in the Course has no additional cost. 24x7 Tutor Support You can study and complete the course at your own pace. Course Curriculum Dog Communication and Body Language Module 01. Introduction to Canine Evolution Module 02. Introduction to Canine Intelligence Module 03. The Importance of Socialisation Module 04. Canine Communication Module 05. Canine Psychology Module 06. Dog Communication and Body Language Module 07. Communication Between Dogs and Human Module 08. Canine Emotions and Signs of Suffering Module 09. The Role of a Dog Owner Module 10. Essential Skills for Working With Dogs Show off your new skills with a certificate of completion - Digital Certificate: CPD Accredited : £4.99 Hardcopy: Hardcopy Certificate: £9.99 (FREE UK Delivery) Hardcopy Transcript: £9.99 CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Course the Right Option for You? This Dog Communication and Body Language course is open to everybody. You can access the course materials from any location in the world and there are no requirements for enrolment. Requirements Without any formal requirements, you can delightfully enrol in this Dog Communication and Body Language course. Just get a device with internet connectivity and you are ready to start your learning journey. Thus, complete this course at your own pace. Career path The aim of this exclusive Dog Communication and Body Language course is to help you toward your dream career. So, complete this course and enhance your skills to explore opportunities in relevant areas:

Career Development course teaches you everything on the topic thoroughly from scratch so you can achieve a certificate for free to showcase your achievement in professional life. This Career Development course is a comprehensive course designed to provide a detailed understanding of the nature of the related sector and your key roles within it. The training materials of this Career Development course are available online for you to learn at your own pace and fast-track your career with ease. Key Features Accredited by CPD Instant e-certificate Fully online, interactive Career Developmentcourse with audio voiceover Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Free Gifts Life Coaching Course Enrol now in this Career Development course to excel! Course Curriculum The detailed curriculum outline of our course is as follows: ***Career Development*** Module 01: Introduction to Coaching and Mentoring Module 02: Coaching and Mentoring Objectives and Processes Module 03: Ethical Aspects of Coaching and Mentoring Module 04: Coaching and Mentoring Models Module 05: Effective Communication Skills Module 06: Personal Skills Module 07: Management Skills Module 08: Functional Skills Module 09: Life Coaching: The Purpose and Fundamentals Module 10: Develop Your Self-Awareness Module 11: The Development of Core Beliefs and Managing Fears Module 12: Life Coaching Types and Key Attributes of a Life Coach Module 13: Understanding Emotional Intelligence Module 14: Body Language and Communication Techniques Module 15: A Structure for Client Work and Goal Setting Module 16: Basic Principles for Business Development and Growth Module 17: The Ethical Coach: Protect Yourself and Your Clients Module 18: Introduction to Leadership Module 19: Qualities of a Good Leader and Leadership Module 20: Creativity in Leadership Module 21: Organisational Skills Module 22: Leadership Skills and Competencies Module 23: Communication Skills Module 24: Negotiation Techniques. Module 25: Cultivating Inclusion, Belonging, and Engagement. Module 26: Leadership Foundations. Module 27: Emotional Intelligence. Module 28: Evolve as a Leader. Module 29: Leadership & Management in the UK. Accreditation All of our courses, including this Career Development course, are fully CPD UK accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Disclaimer: The CPD approved course is owned by E-Learning Solutions Ltd and is distributed under license. Certification Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 15 CPD hours / points Accredited by The CPD Certification Service Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about Career Development basics. Requirements Please be noted: This course does not qualify you to work as a professional in this specific sector. Instead, this course will assist you in understanding the fundamentals so that you can improve your knowledge in the relevant field. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.

Stakeholder management is identifying, assessing, and managing the interests of individuals, groups, or organisations with a stake in a project or organisation. Effective stakeholder management is essential for the success of any project or organisation, as it helps to ensure that all stakeholders' needs are met and that the project or organisation is able to achieve its goals.This Stakeholder Management course will give you the knowledge and skills to manage stakeholders effectively. You will learn how to identify and assess stakeholders, develop strategies for building strong relationships with them, and engage them effectively in decision-making. You will also learn to communicate effectively with stakeholders and monitor and evaluate stakeholder engagement. By the end of this stakeholder management course, you will be able to: Identify and assess stakeholders Develop strategies for building strong relationships with stakeholders Engage stakeholders effectively in decision-making Communicate effectively with stakeholders Monitor and evaluate stakeholder engagement. This course provides an introduction to stakeholder management, which is crucial for any business specialist. It unpacks various stakeholder theories, providing a solid foundation for understanding the complex web of relationships within and around organisations. You'll learn to identify, analyse, and map key stakeholders - a vital skill for strategic decision-making. Building on this foundation, the course focuses on the practicalities of building robust business relationships with stakeholders. You'll delve into the art of stakeholder engagement, exploring strategies for effective communication. The course emphasises engaging stakeholders and maintaining and developing these relationships over time. In the final modules, you'll learn how to monitor and evaluate your engagement efforts, ensuring you can adjust and improve as needed. An essential component of stakeholder management is dealing with conflict; the course equips you with strategies and skills to navigate such conflicts professionally and effectively. Certification Upon course completion, you're eligible for a FREE certificate titled Stakeholder Management in PDF or hardcopy format. The PDF certificate will be sent to your registered email without any cost. For hardcopies, the UK delivery fee is £3.99 and the International delivery fee is £10. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Stakeholder Management & Building Strong Business Relationships course is ideal for anyone interested in or involved with organisational management, strategic decision-making, project management, or communications. Business owners, managers, and budding entrepreneurs will gain vital skills and knowledge that can be applied directly to their work. Those seeking a career transition into more stakeholder-focused roles will also benefit, as will students studying business or related fields who wish to broaden their understanding of stakeholder management and business relationship building. Career path Stakeholder Engagement Manager - £40K to £60K/year Project Manager - £30K to £60K/year Corporate Communications Manager - £35K to £65K/year Business Analyst - £30K to £60K/year Strategic Development Manager - £45K to £70K/year Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.

Improve your email writing skills with our comprehensive "Email Writing Mastery" course. As the corporate world becomes increasingly digital, proficient email communication is vital, with 86% of specialists citing it as their preferred communication tool. This email writing training course empowers you to write clear, concise, and impactful emails, enhancing your professional image and productivity. Learn to manage your emails effectively, adopt appropriate writing styles and tones, and become adept at crafting impactful messages. From mastering the fundamentals of email communications to gaining insights into maintaining email professionalism, this email writing training course ensures you can navigate the complexities of modern digital communications. Join the course now and stay ahead in the rapidly evolving digital workspace. Learning Outcomes: Grasp the basics of efficient email communications. Develop skills for crafting impactful and clear emails. Learn to manage and organise your email for enhanced productivity. Understand and adopt varied writing styles and appropriate tones. Familiarise yourself with added techniques and tips for writing effective emails. The course commences with Module 01: acquainting learners with the fundamentals of email communications. This module lays the foundation for understanding the role of emails in the professional sphere. Module 02 delves more profoundly into crafting concise, impactful, and engaging emails. The focus of this module is to equip learners with the skill of transmitting clear and persuasive messages. Module 03: serves as a guide on managing emails effectively. It teaches ways to organise your email, promoting productivity and efficient communication. Subsequently, Module 04: educates learners on the various writing styles and tones suited for different email scenarios. The module emphasises adaptability in email communications to cater to varied professional situations. The latter part of the email writing training course includes Module 05: which offers supplementary strategies and techniques for mastering email writing. The final module, Module 06: brings attention to the importance of careful usage of emails in maintaining professionalism and respecting confidentiality and privacy norms. Certification Upon course completion, you're eligible for a FREE certificate titled Email Writing Training in PDF or hardcopy format. The PDF certificate will be sent to your registered email without any cost. For hardcopies, the UK delivery fee is £3.99 and the International delivery fee is £10. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This email writing training course is ideally suited for anyone who relies heavily on email for skilled communication. It's useful for office workers, freelancers, remote workers, project managers, or anyone interested in improving their email writing skills. In addition, the course will significantly benefit those who struggle with managing their email, writing clear and concise messages, or adjusting their writing style and tone. This course is also an excellent fit for individuals looking to familiarise themselves with best practices, tips for effective email writing, and the caution required to maintain email professionalism. Career path Administrative Assistant - £16K to £28K/year Office Manager - £22K to £45K/year Project Manager - £25K to £60K/year Freelance Writer - £20K to £40K/year Communication Specialist - £23K to £48K/year Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.

English for Healthcare course teaches you everything on the topic thoroughly from scratch so you can achieve a certificate for free to showcase your achievement in professional life. This English for Healthcare course is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it. To become successful in your profession, you must have a specific set of skills to succeed in today's competitive world. In this in-depth training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills. The training materials of this course are available online for you to learn at your own pace and fast-track your career with ease. Key Features of the English for Healthcare Course : Accredited by CPD Instant e-certificate Fully online, interactive course with audio voiceover Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases *** Additional Gifts *** Life Coaching Course To become successful in your profession, you must have a specific set of skills to succeed in today's competitive world. In this in-depth English for Healthcare training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills. The curriculum of the course has been designed by experts with years of experience behind them which is extremely dynamic and well-paced to help you understand the subject matter with ease. Course Curriculum The detailed curriculum outline of our English for Healthcare course is as follows: Module 01: Human Body Vocabulary with Pictures Module 02: Equipment, Instruments and Lab Tests Module 03: Acronyms and Abbreviation Module 04: Digestive System Module 05: Cardiovascular System Module 06: Blood and Immunity System Module 07: Respiratory System Module 08: Musculoskeletal System Module 09: Central Nervous System Module 10: Professional Communication and Behaviour Module 11: Interviewing Techniques Module 12: Adapting Communication to a Patient's Ability to Understand Accreditation This English for Healthcare is CPD Certification Service (CPD UK) Accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Disclaimer: The CPD approved course is owned by E-Learning Solutions Ltd and is distributed under license. Certification Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by The CPD Certification Service Who is this course for? Anyone with a knack for learning new skills can take this course. Requirements No prior degree or experience is required to enroll in this course. Career path Please be noted: This course does not qualify you to work as a professional in this specific sector. Instead, this course will assist you in understanding the fundamentals so that you can improve your knowledge in the relevant field. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.

HR management: HR management Course Online If you want to learn about HR management: HR management Course and become an expert in the field, you have arrived at the right place. Industry experts designed this HR management: HR management Course to enable you to learn quickly and efficiently and at your own pace and convenience. Begin your career as an HR manager by enrolling in Training Tale's HR management: HR management Course. This HR management: HR management Course will help you pursue your goals and develop your knowledge, competence, and skill, whether you are a novice or a seasoned professional. HR Management Program covers a wide range of topics to assist you in developing your HR management knowledge and skills. HR Management provides step-by-step directions for hiring and selecting employees, improving employee relationships at work, and motivating and rewarding staff for better productivity. Enroll HR management: HR management Course today and take the next step towards your personal and professional goals. Main Course: Level 5 HR Management Course Courses are included in this HR management: HR Management Bundle Course Course 01: Level 7 Business Management Course Course 02: Level 5 Diploma in Risk Management Course Other Benefits this Course Free 3 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate will provide as soon as completing the HR management: HR Management Course] HR management: HR management Course Online Industry Experts Designed this HR Management: HR Management course into 17 detailed modules. Course Curriculum of HR management: HR management Course Module 01: Introduction Module 02: Recruitment and Selection Module 03: Employee Relationship Module 04: Performance Management Module 05: The Necessity of Training & Development in the Workplace Module 06: Motivating and Rewarding Employees Module 07: Equality and Diversity Module 08: Health and Safety of Employees Module 09: Talent Management Module 10: Succession Planning Module 11: Absence Management and Attendance Module 12: Handling Grievance, Discipline, Termination and Dismissal Module 13: Communication Techniques for the Workplace Module 14: Preventing Workplace Violence and Harassment Module 15: Conflict Resolution Module 16: Occupational Health Safety, Hygiene and Workplace Wellbeing of Employees Module17: COVID-19 and the Workplace Assessment Method of HR Management Course After completing each module of the HR management: HR management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of HR management Course After completing the MCQ/Assignment assessment for this HR management: HR management course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? HR management: HR management Online This HR Management: HR Management course is highly recommended for anyone considering a career in human resources. Requirements HR management: HR management Online Students who intend to enrol in this HR Management: HR Management course must meet the following requirements: HR Management: Good command of the English language HR Management: Must be vivacious and self-driven HR Management: Basic computer knowledge HR Management: A minimum of 16 years of age is required Career path HR management: HR management Online After completing this HR Management: HR Management course, you will be capable of applying for a variety of positions. Certificates Certificate of completion Digital certificate - Included

Business Management - Course Online This Business Management - Course is appropriate for both eager novices and seasoned professionals. Through this course, you will learn everything you need to know to start or progress your career in Business Management at the highest possible level. It will help you develop technical abilities as well as a deep understanding of business management. The course will educate you on operational management, risk management, succession planning, project management, and others. You can also learn about numerous strategic techniques and business management preparation in this Training Tale Business Management - Course. Additionally, this step-by-step online course will teach you how to respond to issues that arise during running a business, helping you make well-informed management decisions. Enrol today and take the next step toward achieving your personal and professional goals. Courses are included in this Business Management Bundle Course Main Course: Level 7 Business Management Course GIFT COURSES Course 01: Level 7 Diploma in Leadership & Management Course 02: Workplace First Aid Training Course 03: Level 7 Diploma in Facilities Management Course [ Note: Free PDF certificate as soon as completing the Business Management - Course] Business Management - Course Course Curriculum of Business Management - Course Module 01: Introduction Module 02: Financial Resource and Investment Management Module 03: Succession Planning Module 04: Risk Management Module 05: Supply Chain Management Module 06: Human Resource Management Module 07: Leadership and Management Module 08: Change Management Module 09: Conflict Management Module 10: Project Management Module 11: Communication Techniques for Business Management Module 12: Entrepreneurship and Small Business Management Module 13: UK Business Law Assessment Method of Business Management - Course After you have finished Business Management - Course, you will need to take an electronic multiple-choice exam or Assignment to see if you have grasped everything. To pass the exam and be eligible for the pending certificates, you must achieve at least 60%. As soon as you pass the examination, you will be qualified to request your certification. Certification of Business Management - Course After completing the MCQ/Assignment assessment for this Business Management - Course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Business Management - Course This Business Management - Course is highly recommended for: Entrepreneurs. Small business owners. Existing business professionals. Program Manager. Facility Manager. Program Administrator. Students Recent graduates. Requirements Business Management - Course There are no specific requirements for this Business Management - Course because it does not require any advanced knowledge or skills. Students who intend to enrol in this Business Management - Course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path Business Management - Course The Business Management Course is designed to give you the skills and knowledge you need to land your dream job, advance at work, go self-employed, or start your own business. Certificates Certificate of completion Digital certificate - Included

This Counselling program will teach you the true purpose of helping others, showing you how to support their growth and positive changes. You will also learn how to work with both individuals and groups in Counselling, making each session meaningful and helpful. Our Counselling program covers everything you need to know. You will learn different Counselling theories, understand important ethical guidelines in Counselling, and develop the skills to run successful Counselling sessions. Each part of the Counselling course builds on the last, giving you a complete and enjoyable learning experience. According to REED.UK, average salaries for Counselling professionals range from £25,000 to £40,000 per year, depending on experience and specialisation. Join us and start your journey to make a real difference in people's lives through Counselling. This Counselling training is your key to becoming someone who can truly help and guide others. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access This Counselling training equips students with essential skills, including active listening, empathy, and effective communication. They will explore various Counselling theories and learn to apply them in practice. Ethics in Counselling is emphasized, ensuring students understand confidentiality and ethical decision-making. Practical sessions teach how to conduct effective Counselling, from assessment to intervention strategies. By course end, students are equipped to provide meaningful support, facilitate personal growth, and promote positive change in clients' lives. Counselling Training Curriculum Module 1: What is Counselling? Module 2: Counselling Theories Module 3: Skills Needed in Counselling Module 4: Purpose and Aims of Counselling Module 5: Group Counselling Module 6: Fields of Counselling Module 7: Ethics in Counselling Module 8: Conducting Sessions Learning Outcomes: Understand key Counselling principles and theoretical frameworks for application. Develop essential Counselling skills like active listening and empathy. Explore ethical considerations and professional boundaries in Counselling practice. Gain proficiency in conducting effective Counselling sessions and interventions. Apply various Counselling techniques to support personal growth and change. Demonstrate knowledge of different Counselling modalities and their applications. CPD 10 CPD hours / points Accredited by CPD Quality Standards Counselling Training 1:41:49 1: Module 1: What is Counselling? 05:09 2: Module 2: Counselling Theories 08:47 3: Module 3: Skills Needed in Counselling 21:06 4: Module 4: Purpose and Aims of Counselling 14:11 5: Module 5: Group Counselling 28:22 6: Module 6: Fields of Counselling 02:26 7: Module 7: Ethics in Counselling 02:30 8: Module 8: Conducting Sessions 18:18 9: CPD Certificate - Free 01:00 Who is this course for? Individuals interested in Counselling and helping professions with strong interpersonal skills. Those seeking to understand human behaviour and provide Counselling support. Students aiming to pursue careers in mental health or social work Counselling. Professionals in related fields looking to expand their Counselling skillset. Anyone passionate about guiding others through life challenges using Counselling. Career path Counsellor Psychotherapist Mental Health Support Worker Family Therapist Substance Abuse Counsellor School Counsellor Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

In today's fast-paced world, mastering Customer Service skills is imperative. This Customer Service course equips individuals with the essential tools to excel in various professional fields. Effective communication, relationship building, and the ability to handle customer complaints are crucial elements emphasized throughout. With the rise of technology, understanding how to provide exemplary Customer Service via various platforms is indispensable. These skills not only enhance daily interactions but also significantly improve prospects in the job market, particularly in the UK. Employers seek candidates proficient in Customer Service, offering competitive salaries averaging £25,000 to £30,000 per annum. The demand for skilled Customer Service professionals is on the rise, with job opportunities expanding by 10% annually. This course opens doors to diverse career paths, providing a solid foundation for success in today's customer-centric industries. Key Features: CPD Certified Customer Service Course Free Certificate from Reed CIQ Approved Customer Service Course Developed by Specialist Lifetime Access Course Curriculum: Module 01: Introduction to Customer Service Module 02: Effective Communication Skills Module 03: Relationship Building Module 04: The Right Customer Service Personality Module 05: Dealing with Customer Complaints Module 06: Customer Service via Technology Learning Outcomes: Master customer service fundamentals for enhanced client interactions and satisfaction. Hone communication skills to convey information effectively and build rapport. Cultivate strong relationships with customers to foster loyalty and trust. Identify and develop the ideal personality traits for exceptional service provision. Learn strategies to effectively address and resolve customer complaints and concerns. Harness technology to deliver seamless and efficient customer service experiences. CPD 10 CPD hours / points Accredited by CPD Quality Standards Enhancing Customer Service Skills 1:26:04 1: Module 01: Introduction to Customer Service Preview 12:49 2: Module 02: Effective Communication Skills 16:52 3: Module 03: Relationship Building 14:06 4: Module 04: The Right Customer Service Personality 12:12 5: Module 05: Dealing with Customer Complaints 12:22 6: Module 06: Customer Service via Technology 16:43 7: CPD Certificate - Free 01:00 Who is this course for? This Enhancing Customer Service Skills course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Enhancing Customer Service Skills. Moreover, this course is ideal for: Customer service professionals seeking skill enhancement. Retail and hospitality staff aiming to improve customer interactions. Call center representatives looking to refine communication techniques. Individuals transitioning to customer service roles for the first time. Business owners or managers wanting to elevate team's service standards. Requirements There are no requirements needed to enrol into this Enhancing Customer Service Skills course. We welcome individuals from all backgrounds and levels of experience to enrol into this Enhancing Customer Service Skills course. Career path After finishing this Customer Service Skills course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Customer Service Skills are: Customer Service Representative - £18K to 25K/year Retail Sales Associate - £17K to 23K/year Call Centre Operator - £18K to 26K/year Hospitality Assistant - £16K to 22K/year Client Support Specialist - £20K to 28K/year Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.