This accredited qualification has been designed for delivery to all learners working or preparing to work in a customer service role or where using the telephone is a part of their role. This qualification covers the principles of customer service, including how to meet customer expectations, the importance of appropriate behaviour and communication techniques, as well as ways to deal with problem customers. How long will it take me to achieve this qualification? This qualification is classroom-based and usually achieved by taking a one-day course. However, it can also be achieved through a variety of other methods including blended and distance learning, as long as the recommended learning hours are completed. How is the qualification assessed? Through a 1-hour 30-question multiple-choice examination. Learners must achieve a score of at least 20 out of 30 in order to pass.
Have you ever wanted to get into the therapy world and help people overcome challenges, build confidence and alleviate stresses so they can go on to live a fulfilled life? But then struggled to find ways that fit your unique circumstances? Maybe you've had a fascination with Hypnosis and wondered how can it help clients move forward positively with their lives. Well with Hypnotherapy all of your questions can be answered. Whether you're looking to add to your current skillset or take a different career direction, MindWorks can help you get there. With over nearly years of providing excellent hypnotherapy training, by experienced practitioners in the field, you have the opportunity to excel and have a fulfilling career or elevate your own personal development. The MindWorks Practitioners Diploma starts 28th and 29th of September over 9 months. MindWorks emphasises the importance of the practical application of the techniques taught with support and feedback from our tutors throughout. For more information get in touch to access the course guide or book a one-to-one and we'll be happy to answer any questions you have. https://www.mindworks-training.com/hypnotherapy-training/
3 - 4 hour course A course for (unpaid) carers and volunteers who care for people with mobility problems Gives learners the skills to protect their own backs Course Contents: The importance of safe manual handling Basic Risk Assessments Types of equipment designed to aid moving people safely Use of a wheelchair Safely moving people in and out of their wheelchair Safely moving people in and out of a car Use of banana boards and similar objects Helping people get up out of their chairs Helping people to walk by themselves, using sticks or zimmer frames where required Benefits of this course: This is a very practical course 36% of carers have injuries such as back pain, caused by their caring responsibilities This course is there to help carers take care of themselves by showing them, and giving time to practice, techniques to aid the person they care for move by themselves where possible CPD Accredited This course is not an Ofqual regulated qualification, and has no accreditation attached. Candidates will, however, receive a certificate of attendance, as seen to the left.
At Black & Gold Audio we offer beginner, intermediate, advanced and expert sessions for anyone aged 14 and over. The sessions are carried out either within our studios in Truro, Cornwall or remotely using ZOOM. They are designed around you the learner and your own specific wants and needs. Our tutor is an expert in the fields of acoustics, recording, traditional and electronic music composition, music production, sequencing, sound design, mixing and mastering, film, TV and game audio. Who is this course for? Candidates who are interested in a more one to one based learning program remotely or within a professional industry standard environment, tuition is flexible regarding days, hours and regularity. Most importantly the tutor can design a program that it suited to you and your requirements, a meeting with the tutor can be arranged beforehand to discuss a learning plan for you. Flexible 1 to 1 tutoring is a great way to learn at your own pace with no pressures and with the support of an industry expert. You may also be interested in the RSL Music Production Grades 1-8 which we deliver on a 1 to 1 basis too, see HERE. What will I learn? This is a very open ended question for these types of sessions, its about what you want to learn and our tutor will talk with you to figure out the a suitable program for your needs. We cater for beginners, intermediates, advanced and expert students. How will I learn? The aim of these courses is to build a basic to advanced knowledge and understanding in various specialist areas of the industry, each tailor made course will support your learning through progress tracking and access to some amazing learning resources provided by our tutor. Each session will focus and build upon the last so that you are eventually able to meet your desired end goal. What equipment do I use on the course? The Black & Gold Studio is equipped with a huge range of both industry standard recording equipment, hardware synthesizers, drum machines, fx processing and control surfaces, and that’s before we even get inside the computer!! You can be taught to use DAW’s such as Logic Pro X, Cubase, Pro Tools & Ableton Live as well as explore other 3rd party softwares such as NI Komplete, Izotope, Fabfilter, Waves and so many more.
Enhance your professional skills in Health & Care with our Mandatory Refresher Training. Covering critical areas from First Aid to Mental Health, this training is designed to update and deepen your knowledge in Health Care settings. Ensure compliance and excellence in Care with our comprehensive course offerings. Learning Outcomes Administer effective First Aid as a Health Care professional. Apply specialised paediatric First Aid techniques in Care settings. Understand comprehensive Care Certificate standards for Health & Care. Advance in Health & Care with a Level 3 Diploma in Health & Social Care. Fulfill Duty of Care obligations with updated practices. Enhance communication within Health Care settings. Manage information securely and efficiently in Care environments. Implement robust infection control protocols in Health & Care. Promote equality and inclusion within Care settings. Adopt person-centred approaches to improve Care quality. Address mental health issues with confidence in Health Care. This Mandatory Refresher Training Bundle comes up with the following courses:Course 01: First Aid at Work Essentials of First Aid in Health & Care: Equip Health Care professionals with the skills necessary to respond to emergencies effectively. Course 02: Paediatric First Aid Specialised First Aid for Children: Focus on paediatric emergencies and preventative measures in Care settings. Course 03: Care Certificate Foundations of Professional Care: Standardized training fulfilling the Care Certificate requirements to ensure high-quality Health & Care services. Course 04: Level 3 Diploma in Health & Social Care Advanced Practices in Health & Care: Enhance your qualifications with advanced knowledge crucial for Health & Care professionals. Course 05: Duty of Care Ethical and Legal Practices in Care: Understand and apply Duty of Care to safeguard and promote the interests of those receiving Care. Course 06: Communication in Care Settings Effective Communication Techniques: Master communication skills to improve interactions and understanding within Health Care environments. Course 07: Information Handling in Care Settings Confidentiality and Data Management: Training on secure handling of information in compliance with Care standards. Course 08: Infection Prevention and Control in Care Settings Maintaining Safe Care Environments: Strategies to prevent and control infections, critical for patient and staff safety in Health Care settings. Course 09: Equality and Inclusion in Care Settings Promoting Diverse and Inclusive Care: Address and foster equality and inclusion practices within Health Care facilities. Course 10: Person Centred Approaches in Care Settings Individualized Care Strategies: Emphasize the importance of person-centred Care to enhance patient satisfaction and outcomes. Course 11: Mental Health Mental Health Awareness and Support: Equip staff with the skills to recognize and address mental health issues effectively in Health & Care settings.
A workshop on the art of switching off and letting go, and why it's important that you do.