178 Courses

Learn the ways of an Office Admin and Customer Service provider Customers are always important for any business which is why Customer Service is essential. Not only the customers, but the Administrative side of a company is also essential for a company to run smoothly. If you are interested in Office Administration and Customer Service then this course will be beneficial to you. Office administration involves a set of day to day activities related to financial planning, maintaining personnel records, processing of payroll, record keeping, maintaining files, billing, distribution of data, logistics are part of office administration. It involves the main task of ensuring that resources are available for smooth functioning like coordinating repairs of office equipment required for work. While customer service will make sure all the Customers are taken care of with all their queries. During this course you will about both on how to be a capable and efficient Office Admin and an engaging Customer Service provider. This course gives you the benefit of both profession and you be able learn and kickstart your career in Office Administration or Customer Service. Course Highlights Diploma in Office Admin and Customer Service is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Diploma in Office Admin and Customer Service into 97 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 3 days, 18 hours hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Diploma in Office Admin and Customer Service Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Diploma in Office Admin and Customer Service is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Diploma in Office Admin and Customer Service is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Admin Support Module One - Getting Started FREE 00:30:00 Module Two - Getting Organized (I) FREE 01:00:00 Module Three - Getting Organized (II) 01:00:00 Module Four - Managing Time 01:00:00 Module Five - Getting It All Done On Time 01:00:00 Module Six - Special Tasks 01:00:00 Module Seven - Verbal Communication Skills 01:00:00 Module Eight - Non-Verbal Communication Skills 01:00:00 Module Nine - Empowering Yourself 01:00:00 Module Ten - The Team of Two 01:00:00 Module Eleven - Taking Care of Yourself 01:00:00 Module Twelve - Wrapping Up 00:30:00 Administrative Management Module One - Getting Started FREE 01:00:00 Module Two - Why Your Office Needs Administrative Procedures FREE 01:00:00 Module Three - Gathering the Right Tools 01:00:00 Module Four - Identifying Procedures to Include 01:00:00 Module Five - Top Five Procedures to Record 01:00:00 Module Six - What to Include in Your Binder (I) 01:00:00 Module Seven - What to Include in Your Binder (II) 01:00:00 Module Eight - Organizing Your Binder 01:00:00 Module Nine - What Not to Include in the Procedure Guide 01:00:00 Module Ten - Share Office Procedure Guide 01:00:00 Module Eleven - Successfully Executing the Guide 01:00:00 Module Twelve - Wrapping Up 01:00:00 Organisational Skills Module One - Getting Started FREE 00:30:00 Module Two - Remove the Clutter FREE 01:00:00 Module Three - Prioritize 01:00:00 Module Four - Scheduling Your Time 01:00:00 Module Five - To Do Lists 01:00:00 Module Six - Paper and Paperless Storage 01:00:00 Module Seven - Organization in Your Work Area 01:00:00 Module Eight - Tools to Fight Procrastination 01:00:00 Module Nine - Organizing Your Inbox 01:00:00 Module Ten - Avoid the Causes of Disorganization 01:00:00 Module Eleven - Discipline is the Key to Stay Organized 01:00:00 Module Twelve - Wrapping Up 00:30:00 Administrative Skills Developing Diploma- Activities 00:00:00 Customer Relations and Dealings Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Service: Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Office Word Module One - Getting Started FREE 00:30:00 Module Two - Opening Word FREE 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Document 01:00:00 Module Five - Basic Editing Tasks 01:00:00 Module Six - Basic Formatting Tasks 01:00:00 Module Seven - Formatting Paragraphs 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Styles 01:00:00 Module Ten - Formatting the Page 01:00:00 Module Eleven - Sharing Your Document 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Office Powerpoint Module One - Getting Started FREE 00:30:00 Module Two - Opening PowerPoint FREE 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Presentation 01:00:00 Module Five - Working with Text 01:00:00 Module Six - Formatting Text and Paragraphs 01:00:00 Module Seven - Adding Pictures 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Transitions and Animations 01:00:00 Module Ten - Setting Up Your Slide Show 01:00:00 Module Eleven - Showtime! 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Office Excel Module One - Getting Started FREE 00:30:00 Module Two - Opening Excel FREE 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Worksheet 01:00:00 Module Five - Viewing Excel Data 01:00:00 Module Six - Building Formulas 01:00:00 Module Seven - Using Excel Functions 01:00:00 Module Eight - Using Quick Analysis 01:00:00 Module Nine - Formatting Your Data 01:00:00 Module Ten - Using Styles, Themes, and Effects 01:00:00 Module Eleven - Printing and Sharing Your Workbook 01:00:00 Module Twelve - Wrapping Up 01:00:00 Mock Exam Mock Exam- Diploma in Office Admin and Customer Service 00:30:00 Final Exam Final Exam- Diploma in Office Admin and Customer Service 00:30:00

This course is a great opportunity for you to learn new skills or enhance your existing ones in Microsoft Office skills with admin support. You will also gain valuable insights into secretarial and PA roles. Whether you want to advance your career or start a new one in office administration or support roles. This course will equip you with the knowledge and skills you need to succeed. Don't miss this chance to enrol today!

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now With a single payment you will gain access to Office Skills & Management Level 3 including 10 Career development courses, original hardcopy certificate, transcript and a student ID card which will allow you to get discounts on things like music, food, travel and clothes etc. Gain the core office skills by enrolling in thecourse. No matter which industry you work in, office skills and management techniques is a must for everyone. This expert-designed Office Skills & Management Level 3 course will teach you core competencies in business writing, professional communication and organisational skills and more. It will provide ambitious professionals like you with all the fundamental abilities you need to have a successful career. So feed your passion for learning and reach the top of the career ladder. Take this course anywhere and at any time. Don't let your lifestyle limit your learning or your potential. Office Skills & Management Level 3 will provide you with the CPD certificate that you'll need to succeed. Gain experience online and interact with experts. This can prove to be the perfect way to get noticed by a prospective employer and stand out from the crowd. Office Skills & Management Level 3 has been rated and reviewed highly by our learners and professionals alike. We have a passion for teaching, and it shows. All of our courses have interactive online modules that allow studying to take place where and when you want it to. The only thing you need to take Office Skills & Management Level 3 is Wi-Fi and a screen. You'll never be late for class again. Experienced tutors and mentors will be there for you whenever you need them, and solve all your queries through email and chat boxes. Benefits you'll get choosing Apex Learning for this course: One payment, but lifetime access to 11 CPD courses Certificates, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable knowledge without leaving your home What other courses are included with this course? Level 2 Microsoft Office Essentials Microsoft Teams Leadership & Management Diploma Working from Home Essentials Mental Health and Working from Home Online Meeting Management Effective Communication Skills Time Management Report Writing Emotional Intelligence and Human Behaviour Curriculum ***Office Skills & Management Level 3*** Module 01: Personal Assistant Module 02: Admin Support Module 03: Administrative Management Module 04: Organisational Skills Module 05: Telephone Etiquette Module 06: Business Writing Module 07: Time Management Module 08: Body Language and Effective Communication Module 09: Meeting Management Module 10: Excel Basics Navigate the Excel User Interface Use Excel Commands Create and Save a Basic Workbook Enter Cell Data Use Excel Help Create Worksheet Formulas Insert Functions Reuse Formulas and Functions Insert, Delete, and Adjust Cells, Columns, and Rows Search for and Replace Data Use Proofing and Research Tools Apply Text Formats Apply Number Format Align Cell Contents Apply Styles and Themes Apply Basic Conditional Formatting Create and Use Templates Preview and Print a Workbook Set Up the Page Layout Configure Headers and Footers Manage Worksheets Manage Workbook and Worksheet Views Manage Workbook Properties Module 11: PowerPoint Basic Customize the User Interface Set PowerPoint 2016 Options Modify Slide Masters and Slide Layouts Add Headers and Footers Modify the Notes Master and the Handout Master Create SmartArt Modify SmartArt Write Math Equations Add Audio to a Presentation Add Video to a Presentation Customize Animations and Transitions Review a Presentation Store and Share Presentations on the Web Annotate a Presentation Set Up a Slide Show Create a Custom Slide Show Add Hyperlinks and Action Buttons Record a Presentation Secure a Presentation Broadcast a Slide Show Create a Video or a CD How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. CPD 15 CPD hours / points Accredited by CPD Quality Standards Who is this course for? There is no experience or previous qualifications required for enrolment on this Office Skills & Management Level 3. It is available to all students, of all academic backgrounds. Requirements Our Office Skills & Management Level 3 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having this CPD certificate will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Certificates Certificate of completion Digital certificate - Included

Overview Every legal executive and busy solicitor needs an efficient Legal Secretary in their office, and you get the training and confidence to take that role. This comprehensive course is designed to give you the abilities and knowledge to work in a law firm, regardless of your current experience in this area. The Legal Secretaries Advanced Diploma course contains a range of modules that will rapidly teach you the skills needed to succeed in law office administration. You will learn how to produce, update, and distribute forms that will form the basis of contracts. Additionally, you will gain extensive knowledge of the UK Justice System. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Legal Secretaries Advanced Diploma. It is available to all students, of all academic backgrounds. Requirements Our Legal Secretaries Advanced Diploma is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 9 sections • 65 lectures • 14:00:00 total length •Introduction to Legal Secretary: 00:15:00 •Role of Legal Secretaries: 00:15:00 •General Duties and Day-to-Day Operations of a Legal Secretary: 00:30:00 •Record Keeping: 00:30:00 •Legal Writing Skills & Proofreading: 00:15:00 •Research Skills You Need to Know: 00:30:00 •Transcription, Editing & Correspondence to Judges: 00:30:00 •Legal System of UK: 00:15:00 •UK Court System: 00:30:00 •Meeting Management: 00:15:00 •The Role of a Minute-Taker: 00:15:00 •The Skills of a Minute-Taker: 00:30:00 •Meeting Agreements: 00:15:00 •Minute Styles: 00:30:00 •What Do I Record?: 00:30:00 •Techniques for Preparing Minutes: 00:30:00 •Taking Minutes in an Interactive Meeting: 00:15:00 •The Minute Book: 00:15:00 •What to include/what to ignore: 00:30:00 •Motions and Resolutions: 00:05:00 •Method of recording minutes: 00:30:00 •Reasons for Meeting: 00:30:00 •What is a decision?: 00:15:00 •Minute Taking tips: 00:30:00 •Working with Your Manager: 01:00:00 •Administrative Soft Skills: 01:00:00 •Effective Time Management: 01:00:00 •Tools of the Trade: 01:00:00 •Being an Effective Gatekeeper: 00:15:00 •Organizational Skills: 00:15:00 •Confidentiality Guidelines: 00:15:00 •Special Tasks: 00:15:00 •Introduction To Customer Service: 00:15:00 •The Power of Positive Thinking in Customer Service: 00:30:00 •Types of Difficult Customers and How to Help them: 01:00:00 •How to Deal with Difficult Customers: 00:30:00 •Aspects of Phone Etiquette: 01:00:00 •Using Proper Phone Language: 01:00:00 •Eliminate Phone Distractions: 01:00:00 •Inbound Calls: 01:00:00 •Outbound Calls: 01:00:00 •Handling Rude or Angry Callers: 01:00:00 •Handling Interoffice Calls: 01:00:00 •Methods of Training Employees: 01:00:00 •Correcting Poor Telephone Etiquette: 01:00:00 •Opening: 01:00:00 •Working with the Interface: 01:00:00 •Your First Document: 01:00:00 •Basic Editing Tasks: 01:00:00 •Basic Formatting Tasks: 01:00:00 •Formatting Paragraphs: 01:00:00 •Advanced Formatting Tasks: 01:00:00 •Working with Styles: 01:00:00 •Formatting the Page: 01:00:00 •Sharing Your Document: 01:00:00 •Introduction to Proofreading: 00:15:00 •What does a Proofreader do?: 00:15:00 •Proofreading: 00:15:00 •Proofreading Symbols: 00:15:00 •Proofreading on Paper & Screen: 00:15:00 •Strategies to Check for Specific Errors: 00:15:00 •Editing & Proofreading Strategies: 00:15:00 •Proofreading an Essay: 00:15:00 •Mock Exam - Legal Secretaries Advanced Diploma: 00:20:00 •Final Exam - Legal Secretaries Advanced Diploma: 00:20:00

***24 Hour Limited Time Flash Sale*** Level 7 Advanced Diploma in Office Skills & Administration - QLS Endorsed Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Think you have what it takes to be an office administrator? In the UK, administrative roles are crucial for various businesses, with an estimated 2.4 million people employed in this sector. Are you looking to develop the skills and knowledge to join this in-demand field? The Level 7 Advanced Diploma in Office Skills & Administration is meticulously designed to address the growing demand for versatile and skilled administrative professionals. Spanning an ambitious range of topics from foundational office skills to specialised areas such as Business Law and Agile Project Management, this diploma offers unparalleled breadth and depth. You will gain knowledge in Business Administration, learn critical Compliance and Facilities Management practices, and enhance your interpersonal skills through Confidence Building and Public Speaking courses. Each course is tailored to empower you with the tools needed to thrive in a fast-paced corporate environment, ensuring you are well-equipped to handle any administrative challenge. Course 01: Office Skills & Administration Diploma Course 02: Business Administration Course 03: Compliance Officer Training Level 3 Course 04: Agile Project Management Course 05: Diploma in Performance Management Course 06: Team Building & Management Diploma Course 07: Diploma in Employee Management Course 08: Diploma in Meeting Management Course 09: Business Management Course 10: Business Law Course 11: Legal Secretary Course 12: Facilities Management Certificate (FMC) Course 13: Level 3 Diploma in Business Etiquette Course 14: Confidence Building & Assertiveness Course 15: Level 3 Public Speaking Diploma Course Course 16: Ultimate Microsoft Excel For Business Bootcamp Course 17: Touch Typing Masterclass Course 18: Business Writing Course 19: Workplace Confidentiality Course 20: Diploma in Workplace Safety Position yourself as a top candidate in any administrative, legal, or management role by leveraging the diverse skills acquired from this extensive training program. By completing the course, you will not only enhance your resume but also broaden your professional capabilities. So, take the next step in your career development by enroling today and start transforming your professional future! Learning Outcomes of Office Skills & Administration course: Master comprehensive office administration and management skills. Apply agile project management techniques in dynamic environments. Develop effective team building and employee management strategies. Navigate business law and understand its application in corporate settings. Enhance communication skills through public speaking and business writing. Implement essential workplace safety and confidentiality practices. This Level 7 Advanced Diploma in Office Skills & Administration - QLS Endorsed course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 180 CPD points) to make your skill development & career progression more accessible than ever! Why Choose Our Office Skills & Administration Course? Get a Free QLS Endorsed Certificate upon completion of the course Get a Free Student ID Card with this training program The course is Affordable and Simple to understand Get Lifetime Access to the course materials The training program comes with 24/7 Tutor Support Take a step toward a brighter future with Office Skills & Administration! *** Course Curriculum *** Course 01: Level 7 Advanced Diploma in Office Skills & Administration Module 01: Personal Assistant Module 02: Admin Support Module 03: Administrative Management Module 04: Organisational Skills Module 05: Telephone Etiquette Module 06: Business Writing Module 07: Time Management Module 08: Body Language and Effective Communication Module 09: Meeting Management Module 10: Excel Basics Module 11: PowerPoint Basic Course 02: Business Administration Module 01: Business Administration Module 02: Management of Business Module 03: Functions, Nature and Levels of Management Module 04: Characteristics of Professional Managers Module 05: Business Process Management Module 06: Different Phases of Business Process Lifecycle Module 07: The Monitoring and Optimising Phase of Business Management Module 08: Project Management Module 09: Marketing, Sales and Negotiation Module 10: Leadership and Critical Thinking Module 11: Business Relationship and Change Management Module 12: Human Resource Management Module 13: Risk Management Module 14: Business Communications and Report Writing Module 15: Accounting and Financial Management Module 16: Payroll Management and Career Opportunity Course 03: Compliance Officer Training Level 3 Module 01 : Introduction to Compliance Module 02 : Compliance Management System Module 03 : Basic Elements of Effective Compliance Module 04 : Compliance Audit Module 05 : Compliance and Ethics Module 06 : Introduction to Risk and Basic Risk Types Module 07 : Further Risk Types Module 08 : Introduction to Risk Management Module 09 : Risk Management Process Module 10 : Risk Assessment and Risk Treatment Module 11 : Types of Risk Management =========>>>>> And 17 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*20 = £260) CPD Hard Copy Certificate: Free (For The First Course: Previously it was £29.99) QLS Endorsed Hard Copy Certificate: Free (For The Title Course: Previously it was £139) CPD 180 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Administrative professionals Aspiring managers Office administrators Compliance officers Secretary candidates Career changers Requirements You will not need any prior background or expertise to enrol in this Office Skills & Administration Course. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Office Manager - £25,000 to £40,000 Business Administrator - £20,000 to £35,000 Compliance Officer - £30,000 to £50,000 Project Manager - £35,000 to £70,000 Legal Secretary - £18,000 to £30,000 Facilities Manager - £25,000 to £45,000 Certificates Advanced Diploma in Office Skills & Administration at QLS Level 7 Hard copy certificate - Included Show off Your New Skills with a Certificate of Completion After successfully completing the Level 7 Advanced Diploma in Office Skills & Administration - QLS Endorsed, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme and also you can order CPDQS Accredited Certificate that is recognised all over the UK and also internationally. The certificates will be home-delivered, completely free of cost. Please note that International students have to pay an additional £10 as a shipment fee. CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free.

Follow your dreams by enrolling on the Legal Secretary and Minute Taking course today and develop the experience, skills and knowledge you need to enhance your professional development. Legal Secretary and Minute Taking will help you arm yourself with the qualities you need to work towards your dream job. Study the Legal Secretary and Minute Taking training course online with Janets through our online learning platform and take the first steps towards a successful long-term career. The Legal Secretary and Minute Taking course will allow you to enhance your CV, impress potential employers, and stand out from the crowd.  This Legal Secretary and Minute Taking course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Study the Legal Secretary and Minute Taking course through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the Legal Secretary and Minute Taking course, to ensure you are supported every step of the way. Get a digital certificate as proof of your Legal Secretary and Minute Taking course completion. Janets is one of the top online training course providers in the UK, and we want to make education accessible to everyone! Learn the essential skills you need to succeed and build a better future for yourself with the Legal Secretary and Minute Taking course. The Legal Secretary and Minute Taking course is designed by industry experts and is tailored to help you learn new skills with ease.  The Legal Secretary and Minute Taking is incredibly great value and allows you to study at your own pace. With full course access for one year, you can complete the Legal Secretary and Minute Taking when it suits you. Access the Legal Secretary and Minute Taking course modules from any internet-enabled device, including computers, tablets, and smartphones. The Legal Secretary and Minute Taking course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the Legal Secretary and Minute Taking now and start learning instantly! What You Get Out Of Studying Legal Secretary and Minute Taking With Janets: Receive a digital Certificate upon successful completion of the Legal Secretary and Minute Taking course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Description The Legal Secretary and Minute Taking training course is delivered through Janets' online learning platform. Access the Legal Secretary and Minute Taking content from any internet-enabled device whenever or wherever you want to. The Legal Secretary and Minute Taking course has no formal teaching deadlines, meaning you are free to complete the course at your own pace. Method of Assessment  To successfully complete the Legal Secretary and Minute Taking course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the Legal Secretary and Minute Taking course. After successfully passing the Legal Secretary and Minute Taking course exam, you will be able to apply for a CPD-accredited certificate as proof of your Legal Secretary and Minute Taking qualification. Certification All students who successfully complete the Legal Secretary and Minute Taking course can instantly download their digital certificate. You can also purchase a hard copy of the Legal Secretary and Minute Taking course certificate, which will be delivered by post for £9.99. Who Is This Course For: The Legal Secretary and Minute Taking is ideal for those who already work in this sector or are an aspiring professional. This Legal Secretary and Minute Taking course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The Legal Secretary and Minute Taking is open to all students and has no formal entry requirements. To study the Legal Secretary and Minute Taking course, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Career Path: The Legal Secretary and Minute Taking is ideal for anyone who wants to pursue their dream career in a relevant industry. Learn the skills you need to boost your CV and go after the job you want. Complete the Legal Secretary and Minute Taking and gain an industry-recognised qualification that will help you excel in finding your ideal job. Course Content Legal Secretary Introduction to Legal Secretary 00:15:00 Role of Legal Secretaries 00:15:00 General Duties and Day-to-Day Operations of a Legal Secretary 00:30:00 Record Keeping 00:30:00 Legal Writing Skills & Proofreading 00:15:00 Research Skills You Need to Know 00:30:00 Transcription, Editing & Correspondence to Judges 00:30:00 Legal System of UK 00:15:00 UK Court System 00:30:00 Meeting Management & Minute Taking Meeting Management 00:15:00 The Role of a Minute-Taker 00:15:00 The Skills of a Minute-Taker 00:30:00 Meeting Agreements 00:15:00 Minute Styles 00:30:00 What Do I Record? 00:30:00 Techniques for Preparing Minutes 00:30:00 Taking Minutes in an Interactive Meeting 00:15:00 The Minute Book 00:15:00 What to include/what to ignore 00:30:00 Motions and Resolutions 00:00:00 Method of recording minutes 00:30:00 Reasons for Meeting 00:30:00 What is a decision? 00:15:00 Minute Taking tips 00:30:00 Other Secretarial Roles and Responsibilities Working with Your Manager 01:00:00 Administrative Soft Skills 01:00:00 Effective Time Management 01:00:00 Tools of the Trade 01:00:00 Being an Effective Gatekeeper 00:15:00 Organizational Skills 00:15:00 Confidentiality Guidelines 00:15:00 Special Tasks 00:15:00 Customer Service Role Introduction To Customer Service 00:15:00 The Power of Positive Thinking in Customer Service 00:30:00 Types of Difficult Customers and How to Help them 01:00:00 How to Deal with Difficult Customers 00:30:00 Telephone Etiquette Aspects of Phone Etiquette 01:00:00 Using Proper Phone Language 01:00:00 Eliminate Phone Distractions 01:00:00 Inbound Calls 01:00:00 Outbound Calls 01:00:00 Handling Rude or Angry Callers 01:00:00 Handling Interoffice Calls 01:00:00 Methods of Training Employees 01:00:00 Correcting Poor Telephone Etiquette 01:00:00 Organizing Work Using MS Word Opening 01:00:00 Working with the Interface 01:00:00 Your First Document 01:00:00 Basic Editing Tasks 01:00:00 Basic Formatting Tasks 01:00:00 Formatting Paragraphs 01:00:00 Advanced Formatting Tasks 01:00:00 Working with Styles 01:00:00 Formatting the Page 01:00:00 Sharing Your Document 01:00:00 Proof Reading Introduction to Proofreading 00:15:00 What does a Proofreader do? 00:15:00 Proofreading 00:15:00 Proofreading Symbols 00:15:00 Proofreading on Paper & Screen 00:15:00 Strategies to Check for Specific Errors 00:15:00 Editing & Proofreading Strategies 00:15:00 Proofreading an Essay 00:15:00 Mock Exam Mock Exam- Legal Secretary and Minute Taking 00:30:00 Final Exam Final Exam- Legal Secretary and Minute Taking 00:30:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Refine your receptionist skills with our specialized 'Receptionist Skills 2021 Course'. Stay updated with the latest techniques and strategies to excel in managing front desk operations, handling inquiries, and providing exceptional customer service. Whether you're a seasoned receptionist or new to the role, this course equips you with the essential skills needed to thrive in today's dynamic workplace. Enroll now to enhance your professionalism and make a lasting impression on visitors and clients.

Receptionist jobs near me is one of the most searched jobs in the job listing sites. In the fast-paced corporate world of London, a corporate receptionist is a beacon of professionalism and efficiency. Imagine being the first point of contact, the welcoming face that sets the tone for esteemed businesses. Corporate receptionist jobs in London offer an exciting blend of challenges and opportunities, where every interaction is a chance to make a lasting impression. From managing phone calls to orchestrating travel arrangements, the responsibilities are diverse, making this career path both dynamic and rewarding. Stepping into the shoes of a corporate receptionist means embracing a multifaceted role encompassing various modules. From mastering business telephone etiquette to efficiently managing mail services, each course module equips learners with essential skills tailored for success in this field. Whether representing your boss and company with finesse or honing impeccable communication skills, the journey of becoming a corporate receptionist in London is filled with growth and development. Corporate receptionist vacancies are not just about answering calls or scheduling meetings; they are about embodying the essence of professionalism and organisational prowess. Through this course, learners delve into the intricacies of time management, customer service, and effective planning, ensuring they are well-prepared to navigate the demands of the corporate world. Joining this course isn't just about securing a job; it's about embarking on a journey towards becoming an indispensable asset in corporate reception and administration. Learning Outcomes: Master business telephone skills for effective communication. Develop proficiency in representing both boss and company with professionalism. Acquire knowledge in managing mail services and shipping efficiently. Demonstrate expertise in organising meetings, conferences, and travel arrangements. Cultivate essential skills in time management, record-keeping, and customer service. Why buy this Corporate Receptionist course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Certification After studying the course materials of the Corporate Receptionist you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Corporate Receptionist course for? Individuals seeking corporate receptionist jobs in London. Aspiring receptionists interested in honing their skills. Professionals aiming to enhance their administrative capabilities. Graduates looking to enter the corporate world. Anyone interested in pursuing a career in customer-facing roles. Prerequisites This Corporate Receptionist was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Corporate Receptionist: £20,000 - £25,000 per annum Dental Receptionist Jobs: £21,000 - £27,000 per annum Hotel Receptionist: £18,000 - £23,000 per annum Vet Receptionist Jobs: £19,000 - £24,000 per annum Course Curriculum Module 01: Introduction to Reception and Receptionist Introduction to Reception and Receptionist 00:29:00 Module 02: Business Telephone Skills Business Telephone Skills 00:21:00 Module 03: Representing Your Boss and Company Representing Your Boss and Company 00:25:00 Module 04: Mail Services and Shipping Mail Services and Shipping 00:26:00 Module 05: Travel Arrangements Travel Arrangements 00:22:00 Module 06: Organising Meeting and Conferences Organising Meeting and Conferences 00:19:00 Module 07: Time Management Time Management 00:25:00 Module 08: Record Keeping and Filing Systems Record Keeping and Filing Systems 00:24:00 Module 09: Business Writing Skills Business Writing Skills 00:25:00 Module 10: Communication Skills Communication Skills 00:19:00 Module 11: Customer Service Customer Service 00:22:00 Module 12: Effective Planning and Scheduling Effective Planning and Scheduling 00:39:00 Module 13: Invoicing/Petty Cash Invoicing/Petty Cash 00:20:00

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Did you know that 52% of UK employers cite poor digital functional skills as a barrier to recruitment? Or that effective communication and presentation skills can boost your salary by 15%? In a world increasingly driven by technology, honing your functional skills is no longer optional; it's crucial for career success. This Functional Skills: IT, CSS & Office Administration Bundle equips you with the essential tools to thrive in the digital age. From mastering essential IT skills and web development fundamentals to acing office administration and presentation techniques, this comprehensive Functional Skills package empowers you to become a well-rounded professional, ready to tackle any challenge. This Functional Skills: IT, CSS & Time Management Bundle Contains 4 of Our Premium Courses for One Discounted Price: Course 01: Essential IT Skills Level 2 Course 02: Fundamentals of CSS Course 03: Office Administration & Skills Diploma Course 04: Time Management Investing in yourself is the smartest investment you can make. This Functional Skills: IT, CSS & Office Administration bundle is your passport to a brighter career future. Don't wait! Enrol today in our Functional Skills: IT, CSS & Office Administration bundle and watch your confidence and opportunities soar. Learning Outcomes of Functional Skills: IT, CSS & Office Administration Gain proficiency in essential IT skills for workplace applications. Master CSS fundamentals for creating visually stunning web designs. Develop comprehensive office administration and management skills. Acquire effective time management strategies for increased productivity. Enhance problem-solving and critical thinking abilities in IT. Understand web development principles and best practices. Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Functional Skills: IT Get a free student ID card with Functional Skills: IT Training program (£10 postal charge will be applicable for international delivery) The Functional Skills: IT is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Functional Skills: IT course materials The Functional Skills: IT comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Course 01: Essential IT Skills Level 2 Module 01: Introduction: A Transforming Technology Module 02: Importance of Information Technology Module 03: Communication and Network Module 04: Future Skills Required in Information Technology Module 05: Technology as a Foundation Skill Area Module 06: Word Processing Software Module 07: Presentation Software Module 08: Creating and Editing Spreadsheet (Part 1: The Basics of Spreadsheets) Module 09: Creating and Editing Spreadsheet (Part 2: Navigation and Edit) Module 10: Storing Database Module 11: Information Technology Project Management Course 02: Fundamentals of CSS Unit 01: CSS In Context Module 01: What Was CSS Originally Intended To Do? Module 02: DEMO: The Most Basic CSS Usage Module 03: Responsive Design Module 04: Chapter Summary Unit 02: Overview Of CSS Module 01: What is CSS? Module 02: Where Can You Find CSS? Module 03: What CSS Can and Can't Do Module 04: Optional Demo - Serving an HTML Application Module 05: How Do we Add CSS to a Website? Unit 03: Styling HTML Elements With CSS Module 01: Why do We Style CSS Elements? Module 02: CSS and Fonts Module 03: DEMO: Styling Text with CSS Module 04: Sizing HTML Elements with CSS Module 05: DEMO: Sizing HTML Elements with CSS Unit 04: Arranging Elements With CSS Module 08: Summary of this Chapter Module 01: Introduction Module 02: Adding Margin with CSS Module 03: Advanced Positioning with CSS Module 04: DEMO: Positioning Elements Absolutely and Relatively Module 05: Positioning HTML Elements with Float Course 03: Office Administration & Skills Diploma Module 01: Personal Assistant Module 02: Admin Support Module 03: Administrative Management Module 04: Organisational Skills Module 05: Telephone Etiquette Module 06: Business Writing Module 07: Time Management Module 08: Body Language And Effective Communication Module 09: Meeting Management Module 10: Excel Basics Module 11: PowerPoint Basic Course 04: Time Management Module 01: Importance And Benefits Of Time Management Module 02: Assess Your Current Work Practice Module 03: Identify The Priorities Module 04: Overcome Procrastination Module 05: Set Your Goals Module 06: Plan The Work And Work The Plan Module 07: Effective Time Management Techniques Module 08: The Art Of Anticipating How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*4 = £51) CPD Hard Copy Certificate: £29.99 CPD 40 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this Functional Skills: IT, CSS & Office Administration bundle. This bundle is ideal for: Office professionals School leavers Job seekers Anyone seeking in-demand skills Requirements You will not need any prior background or expertise to enrol in this Functional Skills: IT, CSS & Office Administration bundle. Career path After completing this Functional Skills: IT, CSS & Office Administration bundle, you are to start your career or begin the next phase of your career. Admin Assistant IT Support Web Developer Project Manager Office Manager Business Analyst Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29.99 Please note that International students have to pay an additional £10 as a shipment fee.

Course Overview Learn all the essential skills to become an expert in Office Administrator. From this comprehensive Office Administration course, you will be able to understand the principles of Office Administrator. In the step-by-step training process, you will acquire practical skills along with theoretical knowledge. The Qualified professionals will assist you throughout this learning process. This Office Administration is structured to ensure you have all the adequate skills to secure a position in this competitive industry. You will achieve the confidence and competency to bear all the responsibilities of this profession. The course will add all the right credentials to your resume and increase your employability in this growing industry. Learning Outcomes Explain the office administration Acquire the skills of an effective administration Master the negotiation techniques Learn and implement skills like conflict management, stress management, and time management Who is this course for? Anyone who is now employed in this field or who aspires to be one should take this course. Your knowledge will grow through taking this course, which will also strengthen your resume. To demonstrate your newly gained knowledge, develop crucial abilities and receive a professional credential. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Certification After you have successfully completed the course, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path The Office Administration course is intended to assist you in obtaining the dream job or maybe the promotion you've always desired. With the assistance and direction of our Office Administration course, learn the vital abilities and knowledge you require to succeed in your life. Office Administration Introduction to Office Administration 00:14:00 Skills of an Effective Administrator 00:15:00 Business Writing Skills 00:40:00 Communication Skills 00:25:00 Managing Meetings and Giving Feedback 01:24:00 Organisational Skills 01:16:00 Telephone Etiquette 01:07:00 Negotiation Techniques 00:16:00 Conflict Management 00:14:00 Stress Management 00:16:00 Time Management 00:37:00 Microsoft Excel Module One - Getting Started 00:30:00 Module Two - SmartArt 01:00:00 Module Three - Inserting Objects 01:00:00 Module Four - Creating Charts 01:00:00 Module Five - Creating Pivot Tables 01:00:00 Module Six - Working with Pivot Tables 01:00:00 Module Seven - Creating Pivot Charts 01:00:00 Module Eight - Solving Formula Errors 01:00:00 Module Nine - Using What-If Analysis 01:00:00 Module Ten - Managing Your Data 01:00:00 Module Eleven - Grouping and Outlining Data 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft PowerPoint Edit Text 00:13:00 Build a Presentation 00:27:00 Format Characters 00:11:00 Format Paragraphs 00:16:00 Format Text Boxes 00:09:00 Insert Images 00:10:00 Insert Shapes 00:15:00 Edit Objects 00:16:00 Format Objects 00:06:00 Group Objects 00:04:00 Arrange Objects 00:07:00 Animate Objects 00:07:00 Create a Table 00:09:00 Format a Table 00:03:00 Insert a Table from Other Microsoft Office Applications 00:06:00 Create a Chart 00:10:00 Format a Chart 00:10:00 Insert a Chart from Microsoft Excel 00:05:00 Review Your Presentation 00:11:00 Apply Transitions 00:05:00 Assignment Assignment - Office Administration 00:00:00 Recommended Materials Workbook - Office Administration 00:00:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00