539 Courses

Customer Service Essentials 1 Day Training in Carlisle

The Hotel Management Diploma Certificate offers a comprehensive understanding of the hospitality industry, covering key aspects such as hotel operations, front office management, housekeeping, food and beverage operations, service quality management, marketing in travel and tourism, and customer satisfaction. Learning Outcomes: Gain an overview of the hospitality management and hotel industry. Understand the processes involved in selection, recruitment, and training within the hospitality industry. Learn effective management techniques for front office operations, housekeeping, engineering, and security. Acquire knowledge of food and beverage operations management. Develop skills in managing service quality and customer satisfaction in the hospitality industry. Explore marketing strategies and their application in travel and tourism businesses. Understand the accounting practices relevant to the hospitality industry. Why buy this Hotel Management Diploma Certificate? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Hotel Management Diploma Certificate there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Hotel Management Diploma Certificate course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Hotel Management Diploma Certificate does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Hotel Management Diploma Certificate was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Hotel Management Diploma Certificate is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Hotel Management Diploma Certificate Module 01: Introduction to Hospitality Management 00:24:00 Module 02: An Overview of Hotel Industry 00:18:00 Module 03: The Process of Selection and Recruitment in Hospitality Industry 00:21:00 Module 04: The Process of Development and Training in Hospitality Industry 00:24:00 Module 05: Management of Front Office Operations 00:19:00 Module 06: Management of Housekeeping, Engineering and Security Operations 00:27:00 Module 07: Management of Food and Beverage Operations 00:20:00 Module 08: Management of Service Quality in Hospitality Industry 00:20:00 Module 09: Marketing in Travel and Tourism Business 00:24:00 Module 10: Accounting in Hospitality Industry 00:26:00 Module 11: Customer Satisfaction 00:23:00 Assignment Assignment - Hotel Management Diploma Certificate 00:00:00

The Level 2 Certificate in Event Planning covers various aspects of event planning, including types of events, brainstorming techniques, managing support staff, technical staff, and vendors, organizational skills, post-event activities, as well as an introduction to hospitality management and the hotel industry. Learning Outcomes: Gain an understanding of different types of events and their unique requirements. Develop effective brainstorming skills to generate creative event ideas. Learn how to manage support staff, technical staff, and vendors to ensure smooth event operations. Acquire organizational skills to plan and execute events efficiently. Understand the post-event activities required for evaluation and feedback. Gain an overview of hospitality management and its relevance to event planning. Explore the hotel industry, including front office operations, food and beverage management, customer satisfaction, and the impact of technology on hospitality. Why buy this Level 2 Certificate in Event Planning? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Level 2 Certificate in Event Planning you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Level 2 Certificate in Event Planning does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Prerequisites This Level 2 Certificate in Event Planning was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Level 2 Certificate in Event Planning is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Module 01: Types of Events Types of Events 00:08:00 Module 02: Brainstorming Brainstorming 00:07:00 Module 03: Support Staff Support Staff 00:06:00 Module 04: Technical Staff Technical Staff 00:06:00 Module 05: Vendors Vendors 00:06:00 Module 06: Get Organized Get Organized 00:06:00 Module 07: Post Event Activities Post Event Activities 00:06:00 Module 08: Introduction to Hospitality Management Introduction to Hospitality Management 00:24:00 Module 09: An Overview of Hotel Industry An Overview of Hotel Industry 00:18:00 Module 10: Management of Front Office Operations Management of Front Office Operations 00:19:00 Module 11: Management of Food and Beverage Operations Management of Food and Beverage Operations 00:20:00 Module 12: Customer Satisfaction Customer Satisfaction 00:23:00 Module 13: E-Hospitality and Technology E-Hospitality and Technology 00:22:00

The Level 3 Certificate in Hospitality, Tourism, and Food Safety Management course provides comprehensive training in hospitality management, covering various aspects of the industry such as hotel operations, front office management, food and beverage operations, customer satisfaction, marketing in travel and tourism, and e-hospitality. Participants will gain essential skills and knowledge required for a successful career in the hospitality sector. Learning Outcomes: Understand the fundamentals of hospitality management and the hotel industry. Learn the process of selection, recruitment, development, and training in the hospitality industry. Manage front office operations, housekeeping, engineering, and security operations effectively. Gain knowledge of food and beverage operations management in the hospitality sector. Implement strategies for ensuring service quality and customer satisfaction in hospitality. Explore marketing techniques in the travel and tourism business to attract and retain customers. Acquire accounting skills and understand financial aspects related to hospitality management. Learn about e-hospitality and the role of technology in the modern hospitality industry. Why buy this Level 3 Certificate in Hospitality? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Level 3 Certificate in Hospitality you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Level 3 Certificate in Hospitality does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Prerequisites This Level 3 Certificate in Hospitality was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Level 3 Certificate in Hospitality is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Level 3 Certificate in Hospitality Module 01: Introduction to Hospitality Management 00:24:00 Module 02: An Overview of Hotel Industry 00:18:00 Module 03: The Process of Selection and Recruitment in Hospitality Industry 00:21:00 Module 04: The Process of Development and Training in Hospitality Industry 00:24:00 Module 05: Management of Front Office Operations 00:19:00 Module 06: Management of Housekeeping, Engineering and Security Operations 00:27:00 Module 07: Management of Food and Beverage Operations 00:20:00 Module 08: Management of Service Quality in Hospitality Industry 00:20:00 Module 09: Marketing in Travel and Tourism Business 00:24:00 Module 10: Accounting in Hospitality Industry 00:26:00 Module 11: Customer Satisfaction 00:23:00 Module 12: E-Hospitality and Technology 00:22:00 Mock Exam Mock Exam - Level 3 Certificate in Hospitality 00:20:00 Final Exam Final Exam - Level 3 Certificate in Hospitality 00:20:00

10 QLS Endorsed Courses for Customer Service Manager | 10 QLS Endorsed Certificates Included | Life Time Access

Level 1, 3 & 5 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 10 CPD Courses | Lifetime Access

3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 10 CPD Courses | Lifetime Access

Customer Service Essentials 1 Day Training in St Andrews

Global Project Management: In-House Training: In-House Training In this course, you will dig deeper-and differently-into project management processes, tools, and techniques, developing the ability to see them through the lens of global and cultural project impacts. In today's increasingly global environment, managing a project with customers and support organizations spread across multiple countries and continents is a major challenge. From identifying stakeholders and gathering requirements, to planning, controlling, and executing the project, the basic logistics of a global project present their own standard challenges. However, with additional cultural, language-based, and regional elements, global projects involve more complexities than teams often realize. There are unique communication needs, cultural awareness elements, varying customs and work expectations, and critical legal differences to consider. In this course, you will dig deeper-and differently-into project management processes, tools, and techniques, developing the ability to see them through the lens of global and cultural project impacts. This will leverage you to problem solve differently on global projects, prevent problems, and ensure success. The goal is for you to effectively navigate the challenges of leading projects with multi-regional footprints and globally diverse sets of stakeholders. What you Will Learn At the end of this program, you will be able to: Determine when a project meets the criteria of being a true global one Articulate global project needs based on the project grid and framework Identify and analyze global project stakeholders Recognize cultural differences and articulate how they impact project work Determine global project estimating, scheduling, and staffing challenges Assess global project risks and develop problem-solving responses Analyze complex cultural situations and align optimal project communication and negotiation tools and techniques Apply best practices for conducting virtual team work and mitigating virtual challenges Evaluate ways to control for global project scope, cost, and procurement Align customer management best practices with global customer needs Implement key global project closing activities Foundation Concepts What is a global project? What makes a global project different? A global project management framework Initiating the Global Project Launching a global project Respecting cultural differences Identifying and analyzing stakeholders Developing the communications plan Defining the ideal global project manager Crafting a global project charter Planning the Global Project Gathering requirements for a global project Defining the scope, region by region Estimating and scheduling for global projects Staffing the global project Developing the global risk management plan Executing the Global Project Managing global stakeholder expectations Embracing cultural diversity Honing global negotiation techniques Procuring goods and services on a global basis Managing global legal and regulatory issues at the micro and macro level Monitoring and Controlling the Global Project Status reporting Virtual communication Cost control Schedule control Scope control Customer satisfaction Closing the Global Project Contract closure at the macro and micro levels Administrative closure with global reach Lessons learned

Global Project Management In this course, you will dig deeper-and differently-into project management processes, tools, and techniques, developing the ability to see them through the lens of global and cultural project impacts. In today's increasingly global environment, managing a project with customers and support organizations spread across multiple countries and continents is a major challenge. From identifying stakeholders and gathering requirements, to planning, controlling, and executing the project, the basic logistics of a global project present their own standard challenges. However, with additional cultural, language-based, and regional elements, global projects involve more complexities than teams often realize. There are unique communication needs, cultural awareness elements, varying customs and work expectations, and critical legal differences to consider. In this course, you will dig deeper-and differently-into project management processes, tools, and techniques, developing the ability to see them through the lens of global and cultural project impacts. This will leverage you to problem solve differently on global projects, prevent problems, and ensure success. The goal is for you to effectively navigate the challenges of leading projects with multi-regional footprints and globally diverse sets of stakeholders. What you Will Learn At the end of this program, you will be able to: Determine when a project meets the criteria of being a true global one Articulate global project needs based on the project grid and framework Identify and analyze global project stakeholders Recognize cultural differences and articulate how they impact project work Determine global project estimating, scheduling, and staffing challenges Assess global project risks and develop problem-solving responses Analyze complex cultural situations and align optimal project communication and negotiation tools and techniques Apply best practices for conducting virtual team work and mitigating virtual challenges Evaluate ways to control for global project scope, cost, and procurement Align customer management best practices with global customer needs Implement key global project closing activities Foundation Concepts What is a global project? What makes a global project different? A global project management framework Initiating the Global Project Launching a global project Respecting cultural differences Identifying and analyzing stakeholders Developing the communications plan Defining the ideal global project manager Crafting a global project charter Planning the Global Project Gathering requirements for a global project Defining the scope, region by region Estimating and scheduling for global projects Staffing the global project Developing the global risk management plan Executing the Global Project Managing global stakeholder expectations Embracing cultural diversity Honing global negotiation techniques Procuring goods and services on a global basis Managing global legal and regulatory issues at the micro and macro level Monitoring and Controlling the Global Project Status reporting Virtual communication Cost control Schedule control Scope control Customer satisfaction Closing the Global Project Contract closure at the macro and micro levels Administrative closure with global reach Lessons learned