751 Courses

Description: Customer Service and Relation Management Diploma This Diploma in Customer Service and Relation Management aims to address the development of service industries and the need for customer-supplier relationship. This program equips one with knowledge and skills related to service marketing, customer service, customer relationship management, service design, service quality management, etc. Customer Relationship Management (CRM) is a business strategy for maximizing shareholder value through acquiring, enhancing and retaining desired customers. This course will examine the concepts, processes and technologies an organization uses to achieve superior performance through client intelligence. Aligning business activities around the client creates an opportunity to collect an extensive quantity of client-related descriptive and behavioural data, which shall be very useful. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Customer Service and Relation Management Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience or qualification required for this course, it is available for all students from any academic background. Requirements Our Customer Service and Relation Management Diploma is fully compatible with any kind of device. Whether using a Windows computer, Mac, smartphone or tablet, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course, you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Understanding Customer Service Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer 00:08:00 Customer Service and the Telephone 00:08:00 Handling Complaints 00:12:00 Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques FREE 00:09:00 Formal and Informal Communication 00:02:00 Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication 00:13:00 Electronic Communication 00:19:00 Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals FREE 00:10:00 Energy Distribution 00:09:00 Time Logs 00:11:00 Personal World View 00:10:00 Strengths 00:09:00 A Building Your Toolbox 00:10:00 Establishing Your Action Plan 00:11:00 Customer Service What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing Your Script 00:45:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Who are Your Customers? 00:15:00 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Customer Relationship Management Training Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 The Development Team 00:15:00 Evaluating and Reviewing Your Program 00:15:00 Relationship with Customers Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Customer Relations and Dealing Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Becoming A Customer Service Professional Module One - Getting Started 00:30:00 Module Two: The Importance of Safety 00:15:00 Module Three - Establishing Your Attitude 01:00:00 Module Four - Identifying and Addressing Customer Needs 01:00:00 Module Five - Generating Return Business 01:00:00 Module Six - In-Person Customer Service 01:00:00 Module Seven - Giving Customer Service over the Phone 01:00:00 Module Eight - Providing Electronic Customer Service 01:00:00 Module Nine - Recovering Difficult Customers 01:00:00 Module Ten - Understanding When to Escalate 01:00:00 Module Eleven - Ten Things You Can Do to WOW Customers Every Time 01:00:00 Module Twelve - Wrapping Up 01:00:00 Mock Exam Mock Exam - Customer Service and Relation Management Diploma 00:20:00 Final Exam Final Exam - Customer Service and Relation Management Diploma 00:20:00 Certificate & Transcript Order Your Certificates and Transcripts 00:00:00

***24 Hour Limited Time Flash Sale*** Property Development Diploma - CPD Certified Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Are you a professional feeling stuck in your career, struggling to keep up with the ever-changing demands of the industry? Or perhaps you're a beginner, unsure of where to start or how to break into your desired field. Whichever stage you're in, our exclusive Property Development Diploma - CPD Certified Bundle provides unique insights and tools that can help you achieve your goals. Designed to cater to the needs of both seasoned professionals and aspiring newcomers, our Property Development Diploma - CPD Certified bundle is a comprehensive program that will equip you with the essential skills and knowledge you need to succeed. 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Courses Are Included In this Property Development Diploma - CPD Certified Career Bundle: Course 01: Property Development Diploma - CPD Certified Course 02: Estate Agent Diploma Course 03: Property Management Course 04: Property Law Course 05: Property Law and Taxation Course 06: The Role of a Residential Surveyor Course 07: Property Business Training Course 08: Residential Property Sales Course 09: Agile Project Management Course 10: Conveyancing Online Course Course 11: Contracts Law UK Course 12: Contract Manager Course 13: Know Your Customer Course Course 14: Negotiation and Agreement Training Course 15: Customer Service Executive Course 16: Landscape Architecture Course 17: Land Surveying Course 18: UK Land Management Complete Training Course 19: Building Surveyor Training Course 20: Construction Management Course 21: Construction Cost Estimation Course 22: Customer Relationship Management (CRM) Course 23: Strategic Business Management Course 24: Business Analysis Course 25: Financial Analysis Course 26: Accounting and Finance Course 27: Making Budget & Forecast Course 28: Insurance Agent Training Course 29: Investment Basics Course 30: Fundamentals of Stakeholder Management With Property Development Diploma - CPD Certified, you'll embark on an immersive learning experience that combines interactive lessons with voice-over audio, ensuring that you can learn from anywhere in the world, at your own pace. 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Property Development Diploma - CPD Certified premium bundle consists of 30 precisely chosen courses on a wide range of topics essential for anyone looking to excel in this field. Each segment of the Property Development Diploma - CPD Certified is meticulously designed to maximise learning and engagement, blending interactive content and audio-visual modules for a truly immersive experience. Certification You have to complete the assignment given at the end of the Property Development Diploma - CPD Certified course. After passing the Property Development Diploma - CPD Certified exam You will be entitled to claim a PDF & Hardcopy certificate accredited by CPD Quality standards completely free. CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Property Development Diploma - CPD Certified course is ideal for: Students seeking mastery in Property Development Diploma - CPD Certified Professionals seeking to enhance Property Development Diploma - CPD Certified skills Individuals looking for a Property Development Diploma - CPD Certified-related career. Anyone passionate about Property Development Diploma - CPD Certified Requirements This Property Development Diploma - CPD Certified doesn't require prior experience and is suitable for diverse learners. Career path This Property Development Diploma - CPD Certified bundle will allow you to kickstart or take your career in the related sector to the next stage. Certificates CPD Accredited Digital Certificate Digital certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - Included If you are an international student, you will be required to pay an additional fee of 10 GBP for international delivery, and 4.99 GBP for delivery within the UK, for each certificate

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Plus Studyhub's signature Forever Access is given as always, meaning these Activities Coordinator Advanced Diploma courses are yours for as long as you want them once you enrol in this course This Activities Coordinator Advanced Diploma Bundle consists the following career oriented courses: Course 01: Activities Coordinator Diploma Level 3 Course 02: Conference Event Management Course 03: Wedding Planner Course 04: Advance Certificate in Wedding Planner Course 05: Social Events Planning Diploma Course 06: Catering Management Course 07: Hotel Concierge Certification Course 08: Hospitality Management Course 09: Recreation and Leisure Management Diploma Course 10: Team Building Masterclass Course 11: Leadership and Management Essential Skill Course 12: Effective Communication Skills Diploma Course 13: Customer Relationship Management (CRM) Course 14: PR : Public Relation and Management Training Course 15: Social Media Marketing Course -The Step by Step Guide Course 16: Digital Marketing for Beginners to Advanced Course 17: Arts Management Course 18: Graphic Designing From Basics to Intermediate Course 19: Digital Journalism Course 20: Digital Media & Interaction Design Diploma Course 21: Photography Course 22: Interior Design: Space Planning Course 23: Public Speaking: Presentations like a Boss Course 24: Diversity Training Course 25: Conflict Resolution The Activities Coordinator Advanced Diploma course has been prepared by focusing largely on Activities Coordinator Advanced Diploma career readiness. 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The Activities Coordinator Advanced Diploma course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. In this exclusive Activities Coordinator Advanced Diploma bundle, you really hit the jackpot. Here's what you get: Step by step Activities Coordinator Advanced Diploma lessons One to one assistance from Activities Coordinator Advanced Diplomaprofessionals if you need it Innovative exams to test your knowledge after the Activities Coordinator Advanced Diplomacourse 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all twenty-five Activities Coordinator Advanced Diploma courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Activities Coordinator Advanced Diploma certificate and transcript on the next working day Easily learn the Activities Coordinator Advanced Diploma skills and knowledge you want from the comfort of your home CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Activities Coordinator Advanced Diploma training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Activities Coordinator Advanced Diploma Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Requirements To participate in this Activities Coordinator Advanced Diploma course, all you need is - A smart device A secure internet connection And a keen interest in Activities Coordinator Advanced Diploma Career path You will be able to kickstart your Activities Coordinator Advanced Diploma career because this course includes various courses as a bonus. This Activities Coordinator Advanced Diploma is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Activities Coordinator Advanced Diploma career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

24 Hour Flash Deal **25-in-1 Leisure Management Advanced Diploma Mega Bundle** Leisure Management Advanced Diploma Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Leisure Management Advanced Diploma package online with Studyhub through our online learning platform. The Leisure Management Advanced Diploma bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Leisure Management Advanced Diploma course provides complete 360-degree training on Leisure Management Advanced Diploma. You'll get not one, not two, not three, but twenty-five Leisure Management Advanced Diploma courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these Leisure Management courses are yours for as long as you want them once you enrol in this course This Leisure Management Advanced Diploma Bundle consists the following career oriented courses: Course 01: Recreation and Leisure Management Diploma Course 02: Event Planning and Management Training Course 03: Hospitality and Catering Course 04: Hotel Revenue Management Course 05: Travel and Tourism Course 06: Hospitality Compliance Management Course Course 07: Sports Coaching Course 08: Sports Therapy Course 09: Fitness Instructor: Stretching Course 10: Nutrition and Diet (Health Coaching and Food Hygiene) Course 11: Personal Trainer Course 12: Diploma in Sports First Aid Course 13: Social Events Planning Diploma Course 14: Restaurant Management Course 15: Catering & Cooking Basics: From Kitchen Novice to Culinary Pro Course 16: Effective Communication Skills Diploma Course 17: Customer Relationship Management (CRM) Course 18: Team Management Course 19: Leadership Skills Training Course 20: Public Speaking: Presentations like a Boss Course 21: Operations Management Course 22: Facilities Management Course 23: Business Strategy Planning Course 24: Cross-Cultural Awareness Training Diploma Certificate Course 25: Digital Marketing for Beginners to Advanced In this exclusive Leisure Management Advanced Diploma bundle, you really hit the jackpot. Here's what you get: Step by step Leisure Management Advanced Diploma lessons One to one assistance from Leisure Management Advanced Diploma professionals if you need it Innovative exams to test your knowledge after the Leisure Management Advanced Diploma course 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all twenty-five Leisure Management Advanced Diploma courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Leisure Management Advanced Diploma certificate and transcript on the next working day Easily learn the Leisure Management Advanced Diploma skills and knowledge you want from the comfort of your home The Leisure Management Advanced Diploma course has been prepared by focusing largely on Leisure Management Advanced Diploma career readiness. It has been designed by our Leisure Management specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The Leisure Management Advanced Diploma Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Leisure Management Advanced Diploma bundle course has been created with twenty-five premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Leisure Management Advanced Diploma Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Leisure Management Advanced Diploma Elementary modules, allowing our students to grasp each lesson quickly. The Leisure Management Advanced Diploma course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Leisure Management Advanced Diploma training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Leisure Management Advanced Diploma Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Requirements To participate in this Leisure Management Advanced Diploma course, all you need is - A smart device A secure internet connection And a keen interest in Leisure Management Advanced Diploma Career path You will be able to kickstart your Leisure Management Advanced Diploma career because this course includes various courses as a bonus. This Leisure Management Advanced Diploma is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Leisure Management Advanced Diploma career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

24 Hour Flash Deal **33-in-1 Project Management Mega Bundle** Project Management Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Project Management package online with Studyhub through our online learning platform. The Project Management bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Project Management course provides complete 360-degree training on Project Management. You'll get not one, not two, not three, but thirty-three Project Management courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these Project Management courses are yours for as long as you want them once you enrol in this course This Project Management Bundle consists the following career oriented courses: Course 01: Project Management Course 02: Agile Project Management Diploma Course 03: Risk Management Course 04: Corporate Risk And Crisis Management Course 05: Operations and Time Management Course 06: Strategic Planning and Implementation Course 07: Quality Management and Strategic Training - ISO 9001 Course 08: Process Mapping Course 09: RCA: Root Cause Analysis Course 10: Change Management Course 11: Lean Six Sigma White Belt course Course 12: Six Sigma Green Belt Diploma Course 13: Six Sigma Black Belt - Advance Diploma Course 14: The 5S Lean Methodology in Action Course 15: Lean Leadership, Culture and Management - Online Diploma Course 16: CSR Policies & Supply Chain Management Course 17: Stakeholder Management Course 18: Fundamentals of Business Analysis Course 19: Organisation & People Management Course 20: Process Improvement Course 21: Agile Scrum Master Certification Course 22: Team Management Course 23: Corporate Relationship Goals for Success Course 24: Strategic Business Management Course 25: Business Strategy Planning Course 26: Leadership Skills Training Course 27: Enterprise Resource Planning (ERP) Course 28: Art of Negotiation and Conflict Resolution Course 29: Financial Modelling for Decision Making and Business plan Course 30: Customer Relationship Management (CRM) Course 31: Diploma in Lean Process and Six Sigma Course 32: Business Management Course 33: Construction Project Management and Construction Cost Estimation In this exclusive Project Management bundle, you really hit the jackpot. Here's what you get: Step by step Project Management lessons One to one assistance from Project Management professionals if you need it Innovative exams to test your knowledge after the Project Management course 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all thirty-three Project Management courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Project Management certificate and transcript on the next working day Easily learn the Project Management skills and knowledge you want from the comfort of your home The Project Management course has been prepared by focusing largely on Project Management career readiness. It has been designed by our Project Management specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The Project Management Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Project Management bundle course has been created with thirty-three premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Project Management Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Project Management Elementary modules, allowing our students to grasp each lesson quickly. The Project Management course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. CPD 330 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Project Management training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Project Management Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Requirements To participate in this Project Management course, all you need is - A smart device A secure internet connection And a keen interest in Project Management Career path You will be able to kickstart your Project Management career because this course includes various courses as a bonus. This Project Management is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Project Management career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

24 Hour Flash Deal **33-in-1 Business Relationship Management Mega Bundle** Business Relationship Management Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Business Relationship Management package online with Studyhub through our online learning platform. The Business Relationship Management bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Business Relationship Management course provides complete 360-degree training on Business Relationship Management. You'll get not one, not two, not three, but thirty-three Business Relationship Management courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these Business Relationship Management courses are yours for as long as you want them once you enrol in this course This Business Relationship Management Bundle consists the following career oriented courses: Course 01: Business Studies Course 02: Strategic Business Management Course 03: Corporate Relationship Goals for Success Course 04: Customer Relationship Management (CRM) Course 05: Business Networking Skills Course 06: Diploma in Sales and Strategic Marketing Certificate Course 07: Leadership Skills Training Course 08: Leadership and Management Essential Skill Course 09: Business Management and Finance Course Course 10: Strategic Planning and Implementation Course 11: Operations and Time Management Course 12: Conflict Resolution Course 13: Performance Management Course 14: Diversity Training Course 15: Motivational Mentorship: Inspiring Personal and Professional Growth Course 16: Corporate Social Responsibility Diploma Course 17: Effective Communication Skills Diploma Course 18: Cross-Cultural Awareness Training Diploma Certificate Course 19: Public Speaking: Presentations like a Boss Course 20: Emotional Intelligence and Social Management Diploma Course 21: Business Contract & Compliance Manager: Ensuring Legal Integrity Diploma Course 22: Middle Manager Management Course 23: Employee Engagement and Retention Strategies Course 24: Courageous Communication Strategies Course 25: Accredited Mediator Skills Training: Mediation & Dispute Resolution Course 26: Influencing and Negotiation Skills Course 27: Team Management Course 28: Stakeholder Management Course 29: Talent Management & Employee Retention Techniques Course 30: Organisation & People Management Course 31: B2B Business Development: Strategies for Sustainable Growth Course 32: Corporate Risk And Crisis Management Course 33: Administration : Office Administration In this exclusive Business Relationship Management bundle, you really hit the jackpot. Here's what you get: Step by step Business Relationship Management lessons One to one assistance from Business Relationship Management professionals if you need it Innovative exams to test your knowledge after the Business Relationship Management course 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all thirty-three Business Relationship Management courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Business Relationship Management certificate and transcript on the next working day Easily learn the Business Relationship Management skills and knowledge you want from the comfort of your home The Business Relationship Management course has been prepared by focusing largely on Business Relationship Management career readiness. It has been designed by our Business Relationship Management specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The Business Relationship Management Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Business Relationship Management bundle course has been created with thirty-three premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Business Relationship Management Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Business Relationship Management Elementary modules, allowing our students to grasp each lesson quickly. The Business Relationship Management course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. CPD 330 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Business Relationship Management training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Business Relationship Management Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Requirements To participate in this Business Relationship Management course, all you need is - A smart device A secure internet connection And a keen interest in Business Relationship Management Career path You will be able to kickstart your Business Relationship Management career because this course includes various courses as a bonus. This Business Relationship Management is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Business Relationship Management career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

Description: Customer relationship management refers to the set of practices, methods, strategies, and technologies used by businesses to manage customer's relations. This is important since customers are important for the success of the business. If you want to learn how to efficiently communicate with their customer, clients to understand their demands and needs, then you need to acquire customer relations skills. You could learn this through formal education or register through a course like this one. In this course you will learn the necessary skills, knowledge and information of Customer Relationship Management.  Who is the course for? Business professionals who want to understand the importance of customer relationship People who are interested in learning more about customer relationship management Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Advanced Diploma in Customer Relationship Management course is a useful qualification to possess, and would be beneficial for the following careers: Call Center Agent Concierge Client Relations Associate Customer Service Representative Front Desk Associate/Receptionist Member Service Specialist Patient Care Coordinator. Relationship with Customers Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Customer Relations and Dealing Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam- Advanced Diploma in Customer Relationship Management 00:30:00 Final Exam Final Exam- Advanced Diploma in Customer Relationship Management 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

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