902 Courses

Quality Guarantee: Promising training excellence, satisfaction gurantee Accredited by CPD UK & Quality License Scheme Tutor Support Unlimited support via email, till you complete the course Recognised Certification: Accepted by thousands of professional bodies Start Anytime With 1 year access to the course materials Online Learning Learn from anywhere, whenever you want This course will help you build resilience and enhance your overall well-being. Here you will learn effective strategies to navigate life's challenges, manage stress and maintain emotional balance. This course at a glance Accredited by CPD UK Endorsed by Quality Licence Scheme Get a comprehensive understanding of coping skills and learn to develop the same. Learn the goals and resources of living a stress-free life. Learn to reprogram your mind to pursue a happy life. Get an understanding of personal power and learn to boost the same. Understand the power of modelling & language. Enhance critical thinking skills and learn to use them. Understand the power of choice and the power of habit in living a stress-free and happy life. Learn the twin power of acceptance and attitude. Learn to enhance communication skills. Develop anger management skills. Learn some keys to happiness. Why Coping Skills Course right for you? This coping skills course online is ideal for anyone willing to kickstart their career in the field of stress management. This online course will help you learn the process of conquering stress and relax your mind and thoughts. This comprehensive online course will help you enhance your coping skills and live a stress-free and happy life. This coping skills course online will also help you better understand the power of modelling and language. This flexible online course will also help you improve your communication skills and keys to happiness. By the end of the course, you will understand everything about coping skills, learn to live stress-free and develop all the necessary skills required to manage stress. Coping Skills Course Details Accredited by CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field.   The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Course Curriculum Introduction Goals & Resources Reprogramming Your Mind Escaping Your 'Story' Boosting Your Personal Power The Power Of Modeling & Language The Power Of Choice Critical Thinking Skills The Power Of Habit The Twin Powers Of Attitude & Acceptance Some Keys To Happiness More Coping Skills Improving Communication Anger Management Skills BONUS VIDEO - More Tips & Tools BONUS VIDEO - More Coping Skills - Part 1 BONUS VIDEO - More Coping Skills - Part 2 BONUS VIDEO - More Coping Skills - Part 3 Who should take this course? This coping skills course online is suitable for people willing to live a happy and stress-free life by learning coping skills. Those who want to kickstart their career as a therapist can also go for this career-advancement course. Entry Requirements There are no academic entry requirements for this Coping Skills Course Online, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This Coping Skills Course Online assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner can grasp from each section. In the assessment pass mark is 60%. Certification Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Description Journal Therapy Diploma Introducing the Journal Therapy Diploma - an exclusive online course meticulously crafted to guide enthusiasts on the transformative journey of self-reflection and personal growth. Through this course, learners embark on an enlightening journey that harnesses the power of the written word to bring about profound change. The Journal Therapy Diploma is a pivotal tool for those seeking to understand themselves better. It kicks off with 'Discovering Journal Therapy,' setting a strong foundation for what lies ahead. By exploring the intricacies of journaling, participants learn how this therapeutic method stands out in promoting mental well-being. The segment on 'Exploring Your Emotions' provides learners with essential skills to navigate the labyrinth of their feelings. This is where the real magic happens. As students work through this unit, they begin to distinguish between different emotions, recognising triggers, and more importantly, pinpointing ways to channel these feelings positively. One of the highlights of the Journal Therapy Diploma is the emphasis on 'Developing Mindfulness with Journal Therapy.' In an era where distractions are rife, and the mind frequently wanders, understanding and practising mindfulness becomes indispensable. This section helps participants ground themselves, living in the present moment and truly experiencing life as it unfolds. Self-confidence and self-esteem are pillars of a healthy psyche. 'Boosting Self-Confidence and Self-Esteem' assists learners in finding their inner voice and believing in their capabilities. As they pen down their thoughts, an inner transformation occurs, replacing self-doubt with self-assurance. Everyone possesses a creative spark, and 'Enhancing Creativity and Self-Expression' aims to ignite it. Here, participants learn techniques to free their imagination, letting their unique voice shine through their journal entries. In 'Cultivating Gratitude and Positivity,' the focus shifts to harnessing the power of positivity. Recognising blessings and adopting an attitude of gratitude can significantly elevate one's life quality, and this unit ensures participants master this art. Life, with its myriad challenges, often leads to elevated stress and anxiety levels. 'Managing Stress and Anxiety' furnishes learners with valuable strategies to use journaling as an outlet, enabling them to find tranquillity amidst chaos. The Journal Therapy Diploma then moves to a sensitive but paramount topic: 'Healing from Trauma and Loss.' With empathy at its core, this segment teaches participants to process grief, loss, and trauma, using journaling as a healing balm. An individual's growth story is incomplete without goals and habits. 'Setting Goals and Building Habits' is an insightful unit that aids learners in outlining their aspirations and working methodically towards achieving them. Last, but certainly not least, 'Continuing Your Journal Therapy Journey' ensures that participants remain committed to this therapeutic practice. This final segment reinforces the significance of consistency and offers guidance on how to keep the momentum going. In conclusion, the Journal Therapy Diploma is not just a course; it's a transformative experience. It beckons all those eager to understand themselves better, offering a sanctuary where thoughts are laid bare, and the soul is rejuvenated. Embrace this unique journey and let the power of journaling illuminate your path. What you will learn 1:Discovering Journal Therapy 2:Exploring Your Emotions 3:Developing Mindfulness with Journal Therapy 4:Boosting Self-Confidence and Self-Esteem 5:Enhancing Creativity and Self-Expression 6:Cultivating Gratitude and Positivity 7:Managing Stress and Anxiety 8:Healing from Trauma and Loss 9:Setting Goals and Building Habits 10:Continuing Your Journal Therapy Journey Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

Description Teaching Assistant Diploma The development of a child is a complex phenomenon. Many factors influence this process. This course aims at giving a clear-cut idea about the emotional, social and intellectual development of students for providing the needed care for them. It helps in understanding the organizational structure of a school and the different learning activities. The subject introduces the importance of performing a supportive role in the overall activities that happen in a school. Teaching assistant is a profession which values your skills, knowledge and dedication. You can make difference in life by doing this job and it will give satisfaction and meaning to your life. A teaching assistant is actually a dedicated person who improves the educational experience of children. A teaching assistant diploma is for people, who like to work with children, who have a lot of patience and understanding and who are good team players. This course will help you learn about child and young person development, how to ensure the welfare of students, the importance of building professional relationships, promoting equality, diversity and inclusion, understanding schools as organizations, supporting learning activities, supporting the use of ICT, supporting learning environments, supporting children with special education needs and supporting for assessment in learning. The job of a teaching assistant is entertaining and pleasurable. It is a profession which offers convenient working hours. Teaching assistants work together with teachers and help students make the best out of their learning. A teaching assistant will support students and assist a teacher in the classroom. They are also called classroom assistants. During the absence of a teacher a teaching assistant has the responsibility to supervise the class. The roles to be played by a teaching assistant are dependent on the age of the school children. A teaching assistant working in a primary school with children from the age of three to eleven has to do tasks like helping students who require extra assistance to finish tasks, narrating stories to pupils, reading books to students, caring for students who are disturbed and upset, helping the class teacher supervise class, etc. Literacy, special education needs, numeracy, etc. are areas in which most teaching assistants specialize. Sometimes teaching assistants in secondary schools work as special needs assistants. In such cases, they will help the students take notes and carry books and bags. In order to attract skilled people from diverse backgrounds, many schools are willing to employ disabled individuals. A proper understanding of the difficulties encountered by the students can also be provided by disabled teaching assistants and they can help students lift their hopes and ambitions. School support staff who need to develop their career and improve and augment their knowledge could try to become a higher-level teaching assistant. They have more responsibilities when compared to other teaching assistants and they support the development of young people. Children in elementary schools should be given special care as it is an important stage in the character formation of the child. Instilling a positive attitude in them is necessary for their advancement. What you will learn 1: Child and Young Person Development 2: Ensuring the Welfare of Students 3: Building Professional Relationships 4: Promoting Equality, Diversity and Inclusion 5: Understanding Schools as Organizations 6: Supporting Learning Activities 7: Supporting the Use of ICT 8: Supporting Learning Environments 9: Supporting Children with Special Education Needs 10: Supporting for Assessment in Learning Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

Description Sales Psychology Diploma Introducing the Sales Psychology Diploma, a transformative online course meticulously crafted for those aspiring to master the art and science of selling. This diploma is your gateway to understanding the intricacies of the human mind in the context of sales, offering insights that empower you to sell more effectively and efficiently. We live in an age where mere product knowledge isn't sufficient. The true sales professionals know it's not just about the product; it's about understanding the customer's psyche. This course unravels the mysteries of the human mind and provides you with a profound understanding of how people think, feel, and make purchasing decisions. At the heart of this diploma lies the Art of Persuasion. Persuasion is an essential tool in any salesperson's kit, and once mastered, it can turn potential leads into loyal customers. Alongside this, the Science of Selling explores the logical and methodological aspects of sales, ensuring that participants not only charm their clients but also seal the deal efficiently. But what about the psychological games that take place in every sales interaction? The Mind Games unit shines a light on these subtle yet critical encounters, teaching students to navigate these waters with ease and expertise. This is complemented by The Psychology of Closing, which equips students with techniques to conclude sales interactions on a winning note. However, no sales transaction is truly successful without trust. The Psychology of Building Rapport and Establishing Trust module delves deep into creating genuine connections. It's about more than just a handshake or a smile; it's about understanding, empathising, and connecting on a personal level, ensuring long-term loyalty. One's mindset plays a significant role in their success. The Sales Mindset unit reinforces the importance of a growth-oriented and positive attitude in sales. This is crucial for overcoming challenges, handling rejections, and pushing the boundaries of what's possible. Furthermore, the Sales Psychology Diploma explores The Psychology of Influence. This module educates students on how to become influential personalities, allowing them to guide clients towards making beneficial decisions. The Secret Science of Selling uncovers hidden techniques and strategies often overlooked but can make all the difference in closing a deal. This module is like the hidden gem of the course, revealing secrets that can transform your sales approach. Lastly, to ensure holistic development, The Psychology of Maximising Your Potential focuses on personal growth. This unit is not just about sales but about unleashing one's full potential, leading to both professional and personal accomplishments. To conclude, the Sales Psychology Diploma is not just another sales course. It's a journey into the human psyche, a deep understanding of interpersonal dynamics, and a treasure trove of sales strategies and techniques. This online course promises flexibility, allowing students to learn at their own pace, ensuring they grasp every concept in-depth. For anyone eager to excel in the sales realm, this diploma is your ultimate companion. Join us and transform your sales career today. What you will learn 1:The Art of Persuasion 2:The Science of Selling 3:Mind Games 4:The Psychology of Closing 5:Sales Mastery 6:The Psychology of Building Rapport And Establishing Trust 7:The Sales Mindset 8:The Psychology of Influence 9:The Secret Science of Selling 10:The Psychology of Maximizing Your Potential Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

Overview This comprehensive course on Leadership & Management: Interpersonal Skills will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Leadership & Management: Interpersonal Skills comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast-track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Leadership & Management: Interpersonal Skills. It is available to all students, of all academic backgrounds. Requirements Our Leadership & Management: Interpersonal Skills is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 12 sections • 12 lectures • 01:41:00 total length •What are Soft Skills?: 00:09:00 •Communication: 00:06:00 •Teamwork: 00:06:00 •Problem-Solving: 00:06:00 •Time Management: 00:07:00 •Attitude and Work Ethic: 00:07:00 •Adaptability/Flexibility: 00:06:00 •Self-Confidence (Owning It): 00:08:00 •Ability to Learn From: 00:06:00 •Networking: 00:06:00 •Employee Relations: 00:15:00 •Motivation and Counselling: 00:19:00

Do you want to boost your career prospects and stand out in the competitive job market? Do you want to develop the essential skills that employers are looking for in the 21st century? If yes, then the Workplace Essentials Bundle Course is the perfect choice for you! The Workplace Essentials Bundle Course is a comprehensive online training program that covers five key areas of workplace skills: professionalism, communication, difficult conversations, time management, and action planning. By enrolling in this Workplace Essentials Bundle Course, you will learn how to: Demonstrate a positive attitude and expand your skills in the workplace Build effective relations and networks with your colleagues, clients, and stakeholders Understand your role and responsibilities in the office and how to contribute to the organisational goals Communicate clearly and confidently in various situations, using verbal, non-verbal, written, and electronic methods Deliver engaging presentations, participate in productive meetings, and handle feedback Work effectively with your boss and manage their expectations Manage difficult conversations with tact and diplomacy, and resolve conflicts constructively Manage your time efficiently and prioritise your tasks Identify your goals and create a realistic action plan to achieve them The Workplace Essentials Bundle Course is designed to suit your learning needs and preferences. You can study at your own pace, from anywhere, and on any device. Don't miss this opportunity to invest in your future and enhance your employability. Enrol in the Workplace Essentials Bundle Course today and take your career to the next level! Why Choose Teachers Training Some of our features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Numeracy and IT Desire for entrepreneurship Over the age of 16 Assessment The assessment is straightforward, you need to complete the assignment questions that will be provided to you at the end of the course, you can complete the assignment anytime you want. After you complete and submit your assignment, our tutors will assess your assignment and give you feedback if needed.  After your assignment has been assessed and you have passed, you will be qualified and will be able to apply for a course completion certificate. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Workplace Professionalism Diploma Positioning Yourself as a Professional Attitude in the Workplace 00:10:00 Professionalism 00:03:00 Making Changes through Personal Accountability 00:07:00 Enhancing Your Professional Image Your Image as a Whole 00:06:00 Becoming More Marketable 00:03:00 Communicating and Image 00:08:00 Expanding Your Skills Time Management 00:14:00 Project Management Techniques 00:03:00 Making Decisions 00:06:00 Communicating for Results Keys to Effective Communication 00:26:00 Presentations 00:09:00 Meetings 00:07:00 Building Relationships and Networks Work and Your Personality 00:05:00 Networking 00:07:00 Roles in the Office 00:18:00 Professional Workplace Communication Skills Diploma Business Communication Identifying Basic Communication Techniques 00:09:00 Formal and Informal Communication 00:02:00 Verbal and Non-verbal Communication Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication Written Communication 00:13:00 Electronic Communication Electronic Communication 00:19:00 Communicating with Graphics Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Managing Difficult Conversation Diploma Introduction Introduction - Welcome from Alan Stevens 00:02:00 Difficult Conversations Why Are Some Conversations Difficult? 00:02:00 Preparation 00:02:00 Set-Up and Room Layout 00:03:00 How to Start the Conversation 00:02:00 Active Listening and Responding 00:02:00 Ask Open and Supportive Questions 00:02:00 Focus on Facts, Not Personalities 00:01:00 Use of Tone and Body Language 00:02:00 Exploring Alternative Solutions 00:01:00 Handling Challenge 00:03:00 Conclusions Summary - What We've Covered 00:01:00 Thank You and Next Steps 00:01:00 Time Management Diploma Identifying Goals Identifying Goals 00:11:00 Effective Energy Distribution Energy Distribution 00:10:00 Time Logs 00:11:00 Working with Your Personal Style Personal World View 00:10:00 Strengths 00:09:00 Building Your Toolbox Building Your Toolbox 00:11:00 Establishing Your Action Plan Establishing Your Action Plan 00:11:00

GLA Tutors is your trusted partner in preparing children for the SATs and Eleven Plus exams.  We understand the importance of these exams in shaping a child's academic future, and we are here to provide comprehensive and effective tutoring to ensure their success. Our dedicated team of tutors is well-versed in the style and content of both the SATs and Eleven Plus exams. We are committed to equipping children with the knowledge, skills, and confidence they need to excel in these challenging assessments. For SATs preparation, we offer targeted instruction in key subjects such as English (including Grammar, Reading and Writing), Mathematics, and Science. Our tutors are experienced in teaching the specific curriculum and concepts covered in the SATs, ensuring that children are thoroughly prepared for each section of the exam. From comprehension and grammar in English, to problem-solving and data analysis in Mathematics, our tutors provide tailored guidance to help children tackle every aspect of the SATs with confidence. For the Eleven Plus, we assess a child's aptitude in key areas such as English, Mathematics, Verbal Reasoning, and Non-Verbal Reasoning. Our tutors have in-depth knowledge of the exam format and content, and they employ effective strategies to help children succeed in each section. From improving comprehension and vocabulary skills in English, to developing logical reasoning and problem-solving abilities in Mathematics and Reasoning, we provide comprehensive support to ensure children are well-prepared for the Eleven Plus exams. Successfully passing the SATs or Eleven Plus exams  Success in these exams opens up a world of opportunities for children. After achieving these milestones, children will have various options available to them. They may gain entry into selective secondary schools, including grammar schools, which can provide an academically challenging environment and a strong foundation for future success. Additionally, achieving high scores in these exams can enhance a child's confidence and self-esteem, paving the way for a positive attitude towards learning and academic achievement in the future. There is a direct correlation between success in these exams and the GCSEs. Individual Styles AtGLA Tutors, we understand that every child is unique, and we tailor our tutoring approach to meet their individual needs. Our tutors provide personalised instruction, focusing on areas where each child requires additional support, while also nurturing their strengths and building their overall academic abilities. We are dedicated to fostering a positive and engaging learning environment, where children feel motivated and empowered to reach their full potential. Our tutors not only impart knowledge but also instill important study skills, critical thinking abilities, and effective exam techniques that will serve children well beyond the SATs and Eleven Plus exams. Choose GLA Tutorsas your partner in preparing your child for the SATs and Eleven Plus exams. With our experienced tutors, comprehensive resources, and personalised approach, we are committed to helping children achieve their academic goals and unlock a brighter future.  Invest in your child's success and join us at GLA Tutors today.

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Customer Service Manager will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Customer Service Manager will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Customer Service Manager and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Customer Service Manager is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Customer Service Manager. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path The Customer Service Manager will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Module 01: Who We Are and What We Do Who We Are and What We Do 00:17:00 Module 02: Establishing Your Attitude Establishing Your Attitude 00:12:00 Module 03: Identifying and Addressing Customer Needs Identifying and Addressing Customer Needs 00:12:00 Module 04: Generating Return Business Generating Return Business 00:14:00 Module 05: In-Person Customer Service In-Person Customer Service 00:10:00 Module 06: Giving Customer Service over the Phone Giving Customer Service over the Phone 00:12:00 Module 07: Providing Electronic Customer Service Providing Electronic Customer Service 00:12:00 Module 08: Recovering Difficult Customers Recovering Difficult Customers 00:15:00 Module 09: Understanding When to Escalate Understanding When to Escalate 00:14:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Are negative thoughts holding you back in your career or personal life? Do you struggle to build strong relationships in the workplace? Gain the self-confidence to achieve your goals and be the best you can be, with the Build Your Self-Confidence Level 2 course. In this comprehensive self development course, you will be introduced to the three pillars of unshakeable confidence, and why confidence is key to success in all areas of life. It covers the secret language of confident people, with tips on how to fake it to make it and bounce back from failure. If you let it, this course will change your mindset to that of a winner, training your brain to think that you are programmed for success in everything that you do. You will learn expert techniques used by top life coaches and CEOs, to help you on the path to a rewarding, meaningful life! Learning Outcomes: Develop a winning mindset and train your brain for success!Understand your true worth and learn how to build on your strengthsLearn the secret language of confident people to get where you want to be in lifeKnow how to bounce right back from failure and stay strong in the face of a challengeLearn about the three pillars of unshakeable confidence and how they can impact your lifeBecome the best version of yourself with the right attitude and determinationStart writing your success story today... Career Path On successful completion of this course, you will have the confidence they need to achieve great things both at work and in your personal life. You will have the right mindset to build strong working and personal relationships and overcome challenges head on. This course will also prime you for a rewarding career in any of the following professions: Motivational SpeakerLife CoachMentorTrainerTeacherBusiness Owner Section 01: Introduction & First Concepts Introduction 00:05:00 Section 02: Keys to Self-Confidence 3 Pillars of Unshakeable Confidence 00:06:00 Importance of Having Confidence 00:07:00 Secret Language of Confident People 00:05:00 Step to Building Unshakeable Confidence 00:10:00 Section 03: More Confidence Skills & Concepts Sticking Up For Yourself 00:05:00 How to Bounce Back From Failure 00:05:00 Tips & Practices for Unshakeable Confidence 00:07:00 Friends & Self-Confidence 00:04:00 Section 04: Final Thoughts & Tips Final Thoughts & Suggestions 00:02:00

Manage your transport operations confidently and efficiently and become a Transport Management expert with our Transport Manager course. This thorough Transport Manager course includes everything you need to know about the UK's travel infrastructure in under 4 hours - road, rail, water, and air. This Diploma in Transport Manager at QLS Level 5 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 150 CPD points) to make your skill development & career progression more accessible than ever! Depending on the size and type of the firm, their specific responsibilities may change. They may operate in a range of industries, including logistics, transportation, and warehousing. Generally, a transport manager coordinates, plans, and supervises the movement of products and people from one location to another. With this Transport Manager course, you may begin learning about the job of the transport manager in the road freight haulage sector, as well as their legal obligations. Also, the function of the transport manager in passenger rail will be examined in the course, from procurement to operation. You can start a career in transportation management using this information. At the end of this Transport Manager course, you will learn: Understand the abilities required to become a skilled transport manager Learn to create and manage a successful TMS Know the transport management techniques that are at your disposal Become familiar with scheduling road freight and the resulting traffic Recognise how to organise and use rail transportation methods Learn how to plan river and maritime transportation Make time for plane travel in your work routine Learn about the trends, challenges and best practices in transport management Learn about the requirements for drivers' and couriers' health and safety Begin your journey to join the ranks of successful transportation managers today. Enrol right away in our transport management programme. Why Prefer This Transport Manager at QLS Level 5 Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS which is completely free. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the Transport Manager at QLS Level 5 course: Module 01: Introduction to Transport Management Module 02: Transport Management Systems (TMS) Module 03: Transportation Management Strategy Module 04: Road Freight Transport Laws and Permits Module 05: Rail and Transport Management Module 06: Transport Management for Ports and Inland Waters Module 07: Transport Management for Airlines Module 08: Trends, Challenges and Best Practice in Transport Management Module 09: Transport Management and Health and Safety Assessment Process After completing an online module, you will be given immediate access to a specially designed MCQ test. The results will be immediately analysed, and the score will be shown for your review. The passing score for each test will be set at 60%. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the Diploma in Transport Manager at QLS Level 5 exams. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Transport Manager course is ideal for: Employees with a goal-oriented attitude in the logistics, supply chain management, transportation, sourcing, customs, and warehouse management fields Aspiring Supply Chain Managers seeking to enhance their operational expertise New Importers/ Exporters Ecommerce Entrepreneurs Owners of small businesses Requirements No prior background or expertise is required. Career path Career opportunities for individuals with a transport management skills may include roles such as Transport Planner Logistics Manager Supply Chain Manager Transportation Manager In the United Kingdom, a transport manager makes an average yearly income of £36500. Certificates CPDQS Accredited Certificate Digital certificate - Included Diploma in Transport Manager at QLS Level 5 Hard copy certificate - Included Show off Your New Skills with a Certificate of Completion After successfully completing the Diploma in Transport Manager at QLS Level 5, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme and also you can order CPDQSAccredited Certificate that is recognised all over the UK and also internationally. The certificates will be home-delivered, completely free of cost.