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Dealing with Angry or Rude Customers   Course Description   Copyright Ross Maynard 2021   Course Description If you work in customer service in any way, then, from time to time, you are going to have to deal with angry or rude customers. This course will help you manage those stressful situations and support the customer as best you can. Anger is a normal and relatively common emotion caused by a perceived hurt or provocation. In some cases a customer’s anger or rude behaviour may be driven by the failings of your organisation or its products and services. In other cases, the problem may be outside your control but you still have to deal with the impact. In this course we look at anger in a customer service situation and how to deal with it. We review the nature and causes of anger; we look at how poor customer service can cause anger and what you can do to prepare your organisation to deal with anger. We cover the warning signs for anger and present a 12 step approach to dealing with an angry customer. We cover questions and short scripts that can help you start a discussion with an angry customer, and we consider why customers might be rude. Finally we look at managing the stress of dealing with an angry customer and finish the course with a review of the key learning points. I hope you find the course helpful.   Key Learning Points  On completion of the course, delegates will be able to: Understand the nature and causes of anger as an emotion. Consider their objectives when dealing with an angry customer. Help prepare their organisation for dealing with angry customers. Identify appropriate customer service metrics Work through a series of steps to deal with an angry customer. Use questions and short scripts to try to help a customer bring their anger under control . Consider why a customer might be rude, and how to deal with that rudeness. Understand how to manage the stress of dealing with angry or rude customers.     Curriculum L1: Anger as an Emotion L2: Your Objectives when Dealing with Anger L3: Poor Customer Service L4: Preparing your Organisation  L5: Warning Signs and What Not to Do L6: The 12 Steps to Dealing with Anger L7: Example Scripts for Angry Customers L8: Dealing with Rude Customers L9: Dealing with Stress, and Key Learning Points     Pre-Course Requirements There are no pre-course requirements     Additional Resources Copy of customer behaviour policy     Course Tutor Your tutor is Ross Maynard. Ross is a Fellow of the Chartered Institute of Management Accountants in the UK and has 30 years’ experience as a process improvement consultant specialising in business processes and organisation development. Ross is also a professional author of online training courses. Ross lives in Scotland with his wife, daughter and Cocker Spaniel

Duration 5 Days 30 CPD hours This course is intended for This introductory-level Python course is geared for experienced users who want to use Python in web development projects, or system administrators and web site administrators who want to use Python to support their server installations, as well as anyone else who wants to automate or simplify common tasks with the use of Python scripts. Basic familiarity with any programming or scripting language would be helpful, along with a working, user-level knowledge of Unix/Linux, Mac, or Windows. Overview This course is approximately 50% hands-on, combining expert lecture, real-world demonstrations and group discussions with machine-based practical labs and exercises. Our engaging instructors and mentors are highly experienced practitioners who bring years of current 'on-the-job' experience into every classroom. Throughout the hands-on course students, will learn to write essential Python scripts using the most current and efficient skills and techniques. Working in a hands-on learning environment, guided by our expert team, attendees will learn to: Create working Python scripts following best practices Use python data types appropriately Read and write files with both text and binary data Search and replace text with regular expressions Get familiar with the standard library and its work-saving modules Use lesser known but powerful Python data types Create 'real-world', professional Python applications Work with dates, times, and calendars Know when to use collections such as lists, dictionaries, and sets Understand Pythonic features such as comprehensions and iterators Write robust code using exception handling Mastering Python Programming is an introductory and beyond-level practical, hands-on Python training course that leads the student from the basics of writing and running Python scripts to more advanced features such as file operations, regular expressions, working with binary data, and using the extensive functionality of Python modules. Extra emphasis is placed on features unique to Python, such as tuples, array slices, and output formatting. This comprehensive, practical course provides an in-depth exploration of working with the programming language, not an academic overview of syntax and grammar. Students will immediately be able to use Python to complete tasks in the real world. An overview of Python What is python? Python Timeline Advantages/Disadvantages of Python Getting help with pydoc The Python Environment Starting Python Using the interpreter Running a Python script Python scripts on Unix/Windows Editors and IDEs Getting Started Using variables Builtin functions Strings Numbers Converting among types Writing to the screen Command line parameters Flow Control About flow control White space Conditional expressions Relational and Boolean operators While loops Alternate loop exits Array types About array types (AKA sequences) Lists and list methods Tuples Indexing and slicing Iterating through a sequence Nested sequences Sequence functions, keywords, and operators List comprehensions Generator Expressions Working with files File overview Opening a text file Reading a text file Writing to a text file Reading and writing raw (binary) data Converting binary data with struct Dictionaries and Sets About dictionaries Creating dictionaries Iterating through a dictionary About sets Creating sets Working with sets Functions Defining functions Parameters Global and local scope Nested functions Returning values Sorting The sorted() function Alternate keys Lambda functions Sorting collections Using operator.itemgetter() Reverse sorting Errors and Exception Handling Syntax errors Exceptions Using try/catch/else/finally Handling multiple exceptions Ignoring exceptions Modules and Packages The import statement Module search path Creating Modules Using packages Function and Module aliases An Introduction to Python Classes About o-o programming Defining classes Constructors Methods Instance data Properties Class methods and data Regular Expressions RE syntax overview RE Objects Searching and matching Compilation flags Groups and special groups Replacing text Splitting strings Using the Standard Library The sys module Launching external programs Math functions Random numbers Reading CSV data Dates and Times Working with dates and times Translating timestamps Parsing dates from text Formatting dates Calendar data Working with the File System Paths, directories, and filenames Checking for existence Permissions and other file attributes Walking directory trees Creating filters with fileinput Using shutil for file operations Advanced Data Handling Defaultdict and Counter Prettyprinting data structures Compressed archives (zip, gzip, tar, etc.) Persistent data Network Programming Using requests Grabbing web content Sending email Using SSH for remote access Using FTP Writing real-life applications Reading input files a la Unix Parsing command-line options Detecting the current platform Implementing logging Additional course details: Nexus Humans Mastering Python Programming (TTPS4820) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Mastering Python Programming (TTPS4820) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

A Baking & Cake Decorating Diploma Course is increasingly vital in today's culinary landscape, blending the artistry of cake decorating with the science of baking. With modules covering essential skills like the basic concepts of baking, the types of cakes, frosting, icing, and advanced techniques like piping and writing, this Baking & Cake Decorating course equips learners with comprehensive expertise. Understanding the importance of health, safety, and food hygiene ensures professionals meet industry standards. This skill set is highly sought after in the UK, offering job opportunities in bakeries, restaurants, and as independent cake decorators. The average salary for a skilled cake decorator in the UK ranges from £18,000 to £25,000 per year, with experienced professionals earning more. The baking and cake decorating sector is growing steadily, with market research indicating an annual growth rate of around 3-5%. The Baking & Cake Decorating Diploma Course not only fosters creativity but also meets the rising demand for personalized, aesthetically pleasing baked goods. Learning these skills enhances employability and opens avenues for entrepreneurial ventures in a flourishing industry. Key Features This Baking & Cake Decorating Course Includes: CPD Certified Baking & Cake Decorating Course Free Certificate Developed by Specialist Lifetime Access Course Curriculum Baking & Cake Decorating Course Module 01: Basic Concepts Of Baking Module 02: Basic Ingredients Of Baking Module 03: Glossary And Equipment Used In Baking Module 04: Types Of Cakes Module 05: Baking The Cake Module 06: Baking Principles Module 07: Cake Decorating Recipes Module 08: Cake Decorating Ideas Module 09: Frosting And Icing Module 10: Working With Different Pastes Module 11: Working With Glazes Module 12: How To Stack A Cake Module 13: Piping And Writing Module 14: Health, Safety And Food Hygiene Module 15: Troubleshooting Module 16: Cake Decorating Business Learning Outcomes: Master basic baking concepts and ingredients for diverse recipes. Utilize glossary and equipment proficiently in baking environments. Identify various cake types and implement appropriate baking techniques. Demonstrate proficiency in cake decorating recipes and innovative ideas. Apply frosting, icing, and different pastes for cake embellishment. Implement health, safety, and food hygiene standards in cake preparation. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Baking & Cake Decorating Diploma course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Baking & Cake Decorating Diploma. Moreover, this course is ideal for: Baking enthusiasts eager to enhance skills in cake creation. Aspiring pastry chefs seeking comprehensive baking and decorating knowledge. Individuals interested in starting a cake decorating business venture. Home bakers aiming to elevate their cake decorating techniques. Culinary students desiring specialized training in baking and cake decoration. Requirements There are no requirements needed to enrol into this Baking & Cake Decorating Diploma course. We welcome individuals from all backgrounds and levels of experience to enrol into this Baking & Cake Decorating Diploma course. Career path After finishing this Baking & Cake Decorating Diploma course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Baking & Cake Decorating Diploma are: Bakery Assistant - £18K to £24K/year. Cake Decorator - £20K to £28K/year. Pastry Chef - £22K to £30K/year. Bakery Owner - £25K to £45K/year. Food Stylist - £25K to £35K/year. Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Brexit and the pandemic have presented the UK hospitality industry with a high shortage of staff still in 2023. Restaurants and hotels are currently reporting a shortfall of around 200,000 workers, with a particular shortage in chefs. The demand for restaurant chefs in the UK has been growing in recent years, with no signs of slowing down. In 2020, there was a 171% increase in the number of people searching for private chefs in the UK, according to industry experts. This is also kucrative career with typical starting salaries for commis chefs are between £12,000 and £16,000. More experienced chefs, such as sous chefs, earn between £20,000 and £30,000. Head chefs can expect higher salaries of £25,000 to £55,000+. Becoming A Chef - Professional Training Includes: Becoming A Chef Training Italian Cooking French Cooking Vegan Vegetarian Cooking Kitchen Management Managing Restaurant 20 Exclusive Recipes Why would you choose the Becoming A Chef - Professional Training: Lifetime access to Chef course materials Full tutor support is available from Monday to Friday with the Chef course Learn Chef skills at your own pace from the comfort of your home Gain a complete understanding of Chef course Accessible, informative Chef learning modules designed by experts Get 24/7 help or advice from our email and live chat teams with the Study Chef in your own time through your computer, tablet or mobile device Course Offerings: Becoming a Chef Can TV Chefs Teach You To Cook? Improving Cooking And Food Preparation Skills Catering To Unique Tastes Qualities Of A Successful Chef Achieve Perfection As A Saucier Becoming The Perfect Chef Equipment For Perfect Chefs How To Become The Perfect Chef: Attending School The Keys To Getting and Using Feedback What Can You Do With A Culinary Degree Knife Skills For The Perfect Chef Making Meals Easy to Eat Healthy Plating for the At Home Chef Perfect Chefs Choose A Speciality Finding Local Cooking Classes How Can You Become a Professional Chef The Physical Qualities of the Perfect Chef The Importance of Testing Recipes The Chefs Important Baking Tools The Learning Curve To Becoming The Perfect Chef The Job of a Professional Chef The Mix of Sweet, Spicy and Savory The Perfect At Home Chef The Perfect Chef Opens A Restaurant The Physical Demand of Being a Chef CPD 40 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Chef course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Chef. Requirements To enrol in this course, all you need is a basic understanding of the English Language and an internet connection. Career path The Chef course will enhance your knowledge and improve your confidence in exploring opportunities in various related sectors. Certificates CPD Accredited Hardcopy Certificate Hard copy certificate - Included CPD Accredited Hardcopy Certificate for Free CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate for Free

In today's dynamic real estate landscape, mastering Property Block Management is paramount for success. This Property Block Management course offers a comprehensive understanding of property management principles, covering modules on responsibilities, leasing processes, marketing strategies, and regulatory compliance. With the UK's booming property sector, job opportunities abound, with an average annual salary of £35,000. Learning Property Block Management not only opens doors to lucrative careers but also equips individuals with valuable skills for navigating the complexities of property management. From tenant retention strategies to adaptation in the ever-evolving market, this course provides a competitive edge. Enroll today to gain indispensable knowledge and excel in the thriving property management sector. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Course Curriculum Module 01: Property Management Overview Module 02: Responsibilities of Property Managers Module 03: Property Listing and Marketing Strategies Module 04: Tenancy Agreement and the Leasing Process Module 05: Effective Property Management Procedures Module 06: Valuation Methods in Property Module 07: Sales Strategies and Buyer Acquisition Module 08: Tenant Retention Strategies Module 09: Regulatory Compliance in Property Management Module 10: Adaptations in the UK Property Market: Opportunities for Growth Learning Outcomes: Master property listing and marketing strategies for optimal visibility. Understand the intricacies of the letting process and tenancy agreements. Develop expertise in the valuation process to make informed property decisions. Navigate regulations effectively, ensuring compliance and risk mitigation. Explore long-term tenant retention strategies to enhance property profitability. Capitalize on market changes by identifying opportunities in the UK property sector. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Property Block Management Course can be taken by anyone who wants to understand more about the topic. With the aid of this course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this Property Block Management Course is ideal for: Aspiring property managers seeking comprehensive industry knowledge. Individuals looking to enhance their skills in property management. Real estate professionals aiming to expand their expertise. Entrepreneurs interested in property investment and management. Anyone keen on navigating the dynamic UK property market with confidence. Requirements Learners do not require any prior qualifications to enrol on this Property Block Management Course. You just need to have an interest in Property Block Management Course. Career path After completing this Property Block Management Course you will have a variety of careers to choose from. The following job sectors of Property Block Management Course are: Property Manager - £25K to 40K/year. Real Estate Agent - £18K to 50K/year. Property Valuer - £20K to 45K/year. Letting Agent - £18K to 35K/year. Compliance Officer - £22K to 40K/year. Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Acquiring knowledge about Building Surveying can lead to success in the UK, where the building sector is seeing rapid growth. Building surveyors are in more demand as a result of a 15% increase in construction projects and a 20% increase in building refurbishments across the country. With an average annual salary of £40,000, learning building surveying not only opens doors for a rewarding career but also for personal and professional development. Don't pass up the opportunity to contribute to this thriving sector and create a secure and lucrative future for yourself. Enrol in our Building Surveying Diploma course NOW! Key Features: CPD QS Certified Building Surveying Diploma course Free Certificate Developed by Specialist Lifetime Access Why Choose Our Course? By choosing our Building Surveying Diploma course is a smart investment in your professional future. Our Building Surveying Diploma course is designed by industry professionals to stay ahead of trends, offering the most current and relevant content. This Building Surveying Diploma course provides you with the tools and knowledge needed to excel in today's competitive landscape. With flexible learning options and a commitment to your success, our Building Surveying Diploma course is the key to unlocking your potential and advancing your professional journey. Course Curriculum Building Surveying Diploma - CPD Certified Course Module 01: Introduction to Building Surveying Module 02: Principles of Building Law Module 03: Building Procurement and Contract Management Module 04: Building Information Modeling (BIM) Module 05: Building Technology Fundamentals Module 06: Process of Building Survey and Historic Building Surveys Module 07: Initial Survey Phase: Foundation Inspection and In-Depth Wall Surveys Module 08: Ground Level Investigation: Flooring and Elevated Inspection: Roofs and Chimneys Module 09: Examination of Joinery and Woodwork Module 10: Finishing and Surface Analysis of Buildings Module 11: Inspection of Building Services Module 12: Building Pathology Exploration Module 13: Building Adaptation Techniques Module 14: Understanding Work Breakdown Structure (WBS) Module 15: Techniques for Effective Report Writing Module 16: Legal Considerations in Building Surveying Learning Outcomes: Building Surveying Diploma - CPD Certified Course Analyse building structures applying principles of building law and procurement. Implement Building Information Modeling (BIM) for effective construction management. Demonstrate expertise in historic building surveys and building pathology exploration. Conduct comprehensive inspections, including foundation, roofing, and joinery examinations. Apply building technology fundamentals for effective building adaptation techniques. Develop skills in legal considerations and produce concise, effective survey reports. Certification After completing this Building Surveying Diploma - CPD Certified course, you will get a free Certificate.. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? This Building Surveying Diplomacourse is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Building Surveying. Moreover, this course is ideal for: Professionals in construction and Building Surveying Individuals aspiring to enhance skills in Building Surveying Architects can enroll this Building Surveying Course. engineers can enroll this Building Surveying Course. project managers interested in construction law and management. Building surveyors and technicians can enroll this Building Surveying Course. Those pursuing expertise in historic building surveying and adaptation techniques. Requirements There are no requirements needed to enrol into this Building Surveying Diplomacourse. We welcome individuals from all backgrounds and levels of experience to enrol into this Building Surveying Diploma course. Career path After finishing this Building Surveying course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Building Surveying are Building Information Modeler - £20K to £40K/year Historic Building Consultant - £35K to £50K/year Building Surveyor - £30K to £50K/year Construction Manager - £35K to £60K/year Building Control Surveyor - £35K to £55K/year Certificates Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

In today's dynamic real estate landscape, mastering Property Block Management is paramount for success. This Property Block Management course offers a comprehensive understanding of property management principles, covering modules on responsibilities, leasing processes, marketing strategies, and regulatory compliance. With the UK's booming property sector, job opportunities abound, with an average annual salary of £35,000. Learning Property Block Management not only opens doors to lucrative careers but also equips individuals with valuable skills for navigating the complexities of property management. From tenant retention strategies to adaptation in the ever-evolving market, this course provides a competitive edge. Enroll today to gain indispensable knowledge and excel in the thriving property management sector. Key Features: CPD Certified Developed by Specialist Lifetime Access Course Curriculum Module 01: Property Management Overview Module 02: Responsibilities of Property Managers Module 03: Property Listing and Marketing Strategies Module 04: Tenancy Agreement and the Leasing Process Module 05: Effective Property Management Procedures Module 06: Valuation Methods in Property Module 07: Sales Strategies and Buyer Acquisition Module 08: Tenant Retention Strategies Module 09: Regulatory Compliance in Property Management Module 10: Adaptations in the UK Property Market: Opportunities for Growth Learning Outcomes: Master property listing and marketing strategies for optimal visibility. Understand the intricacies of the letting process and tenancy agreements. Develop expertise in the valuation process to make informed property decisions. Navigate regulations effectively, ensuring compliance and risk mitigation. Explore long-term tenant retention strategies to enhance property profitability. Capitalize on market changes by identifying opportunities in the UK property sector. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Property Block Management Course can be taken by anyone who wants to understand more about the topic. With the aid of this course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this Property Block Management Course is ideal for: Aspiring property managers seeking comprehensive industry knowledge. Individuals looking to enhance their skills in property management. Real estate professionals aiming to expand their expertise. Entrepreneurs interested in property investment and management. Anyone keen on navigating the dynamic UK property market with confidence. Requirements Learners do not require any prior qualifications to enrol on this Property Block Management Course. You just need to have an interest in Property Block Management Course. Career path After completing this Property Block Management Course you will have a variety of careers to choose from. The following job sectors of Property Block Management Course are: Property Manager - £25K to 40K/year. Real Estate Agent - £18K to 50K/year. Property Valuer - £20K to 45K/year. Letting Agent - £18K to 35K/year. Compliance Officer - £22K to 40K/year. Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Unlock the keys to securing your legacy and navigating the intricacies of estate planning with our comprehensive course. Designed for anyone eager to master the art of managing wills and probate, our curriculum offers an unparalleled journey through every vital aspect of the field. From the essential principles of crafting a will to understanding the nuances of intestacy, our course delivers profound insights with clarity and precision. Dive into the complexities of trusts, learn the procedures for obtaining probate, and gain the knowledge needed to rectify any errors in a will. Our expertly curated content ensures that you are well-equipped to handle all aspects of estate and probate law, demystifying even the most challenging concepts. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Whether you're preparing to manage your estate, assist others with theirs, or simply looking to enhance your understanding of this crucial area, our course provides the guidance you need. Delve into the critical processes such as revoking wills and leveraging the power of attorney, all explained in a clear and engaging manner. With a focus on practical application, this course empowers you to make informed decisions, ensuring that your expertise in wills and probate law is both comprehensive and actionable. Enrol today and embark on a journey that will transform your approach to estate planning and probate administration. Course Curriculum Module 01: An Introduction To Estate And Wills Module 02: Making A Will Module 03: Trusts And Dispositions Module 04: Intestacy Module 05: Probate Module 06: Correcting Errors In A Will Module 07: Revocation Of Wills Module 08: Power Of Attorney Learning Outcomes: Understand the fundamentals of estate management and will creation. Learn the process and legal requirements for making a valid will. Explore trusts and their role in estate planning and dispositions. Comprehend the rules of intestacy and their implications. Gain insights into the probate process and its legal aspects. Learn how to correct errors and revoke wills effectively. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals planning their estate and writing a will. Legal professionals specialising in wills and probate. Executors of estates seeking legal knowledge. Family members managing intestate estates. Those interested in trusts and estate planning. Career path Estate Planner Probate Lawyer Trust Administrator Legal Consultant in Wills Probate Court Officer Will Writer Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Unlock the keys to securing your legacy and navigating the intricacies of estate planning with our comprehensive course. Designed for anyone eager to master the art of managing wills and probate, our curriculum offers an unparalleled journey through every vital aspect of the field. From the essential principles of crafting a will to understanding the nuances of intestacy, our course delivers profound insights with clarity and precision. Dive into the complexities of trusts, learn the procedures for obtaining probate, and gain the knowledge needed to rectify any errors in a will. Our expertly curated content ensures that you are well-equipped to handle all aspects of estate and probate law, demystifying even the most challenging concepts. Key Features: CPD Certified Developed by Specialist Lifetime Access Whether you're preparing to manage your estate, assist others with theirs, or simply looking to enhance your understanding of this crucial area, our course provides the guidance you need. Delve into the critical processes such as revoking wills and leveraging the power of attorney, all explained in a clear and engaging manner. With a focus on practical application, this course empowers you to make informed decisions, ensuring that your expertise in wills and probate law is both comprehensive and actionable. Enrol today and embark on a journey that will transform your approach to estate planning and probate administration. Course Curriculum Module 01: An Introduction To Estate And Wills Module 02: Making A Will Module 03: Trusts And Dispositions Module 04: Intestacy Module 05: Probate Module 06: Correcting Errors In A Will Module 07: Revocation Of Wills Module 08: Power Of Attorney Learning Outcomes: Understand the fundamentals of estate management and will creation. Learn the process and legal requirements for making a valid will. Explore trusts and their role in estate planning and dispositions. Comprehend the rules of intestacy and their implications. Gain insights into the probate process and its legal aspects. Learn how to correct errors and revoke wills effectively. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals planning their estate and writing a will. Legal professionals specialising in wills and probate. Executors of estates seeking legal knowledge. Family members managing intestate estates. Those interested in trusts and estate planning. Career path Estate Planner Probate Lawyer Trust Administrator Legal Consultant in Wills Probate Court Officer Will Writer Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

The British Cleaning is designed for those interested in becoming a professional cleaner or starting a cleaning business. It includes hands-on instruction in cleaning procedures, chemical safety, housekeeping, kitchen maintenance, and much more. It also provides important knowledge on promoting your cleaning services, training employees, and engaging with clients. This course will teach you how to work safely and correctly with cleaning chemicals, as well as key procedures and guidelines for cleaning offices, new-build houses, pubs, leisure premises, hospitals, hotels, and commercial kitchens. You will also learn about cleaning contracts, employment prospects, and essential issues such as working hours, business insurance, taxes, and service quality. If you want to start a cleaning business from the start, then this British Cleaning course is jam-packed with tips and strategies for training employees, increasing your client list, promoting your business online, and creating the perfect business plan. Learn the skills you need to advance your career and receive a recognised qualification that will set you apart from clients and prospective employers. Learning Outcomes After completing this British Cleaning course, the learner will be able to: Understand the fundamentals of the cleaning job. Set a business budget and create a solid cleaning service business plan. Use a variety of commercial cleaning products, personal protective equipment, and cleaning equipment. Clean offices, pubs, new-build homes, leisure premises and commercial premises. Clean windows, dust surfaces, maintain carpets and hardwood floors. Understand the cleaning standards and regulations for commercial kitchens. Unclog drains, repair showerheads, remove mold, and create a bathroom cleaning routine. Satisfy the customer in the cleaning industry. Why Choose British Cleaning Bundle Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. British Cleaning Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the British Cleaning course. **Others Benefits of British Cleaning Course** Free One PDF Certificate Lifetime Access Unlimited Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the British Cleaning course ] Detailed course curriculum *** British Cleaning *** Module 1: An Overview of the Cleaning Job What is the Job of a Cleaner? Role and Responsibilities of Cleaner Cleaner Skills and Qualifications How to Become a Cleaner Module 2: Different Cleaning Jobs Different Career Opportunities in the Cleaning Sector Cleaning Guidelines for New-build Homes, Pubs, and Offices Window Cleaning Training Tips for Cleaning Carpets and Upholstery Module 3: Understanding the Cleaning Equipment, Products and Clothing Learn about Different Commercial Cleaning Equipment and Products Tips on How to Store Equipment Tips on How to Remove Stains from Clothing and Iron Clothes Module 4: Understanding House Cleaning Cleaning Standards and Domestic Cleaning Techniques Different Dusting, Surface Cleaning, Mirror Cleaning Procedures How to Maintain Hardwood Floors Module 5: Cleaning: Food Kitchen and Commercial Kitchen How to Clean Microwaves How to Clean Ovens How to Clean Refrigerators How to Clean Sinks Module 6: Cleaning: Bathrooms and Toilets Overview of Equipment Required How to Unclog Drains How to Fix Showerheads How to Eliminate Mould How to Wash Shower Curtains Module 7: Cleaning: Office The Fundamental Principles of Office Cleaning Clean Up and Organise Rubbish to Procedures for Cleaning Staff Toilets, Desks, Lifts and Stairways Module 8: Cleaning: External Surfaces and Areas How to Use a Commercial Pressure Washer Identify Potential Safety Hazards During Cleaning Module 9: Cleaning: Handling Non-Routine Waste Explore Waste Management Principles How to Deal with PPE Explore Colour Coding Systems Module 10: Cleaning: Chemical Safety, Keyholding and Alarm Codes for Cleaners How to Use Chemical Correctly and Safely How to Store Chemical Products, Clean Chemical Storing What to Do at the Scene of a Chemical Accident Module 11: Planning for Starting a Cleaning Business What It Takes to Run a Cleaning Service How to Establish a Cleaning Business from Scratch Module 12: Ensuring Standard Service Different Aspects of Running a Cleaning Business, from Dealing with Staff Issues to Now Show Conduct and Ethics Module 13: Understanding Customer Satisfaction How to Satisfy the Customer in the Cleaning Industry How to Recognise Problems Before They Occur How to Deal with Client Complaints Module 14: Managing Staff Different Strategies for Staff Management How to Motivate and Reward Staff How to Conduct Interviews Module 15: The Ways of Marketing, Advertising and Sales How to Market a Cleaning Service How to Decide Locations and Offices to Target How to Advertise Your Services Online Module 16: Managing Growth Explore Business Growth Strategies and Retain Clients Payroll Management Training Assessment Method After completing each module of the British Cleaning Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this British Cleaning course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? British Cleaning course is ideal for anyone looking to start a career in the cleaning sector. It includes the following: Cleaning Supervisor Hotel Cleaner Office Cleaner School Cleaner Hospital Cleaner Requirements Students who intend to enrol in British Cleaning course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path This British Cleaning Course will lead to a variety of career opportunities, some of which are listed below: Cleaner: £9.00 per hour Custodian: £12.00 per hour Housekeeper: £12.00 per hour Janitor: £10.00 per hour Certificates Certificate of completion Digital certificate - Included