10819 Courses

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access

Description: Customer care service holds daily business exercises like promoting, deals and so forth. This course is intended for people who are intrigued to improve capacities or upgrade their attitudes in this field. This course is designed to provide you with the strategies that will help you expand competition in your occupations. It helps you gain the skills that are required to deal with the difficult situations. This course will likewise enable you to improve you communication skills which will make it easier to speak and build good relationship with the clients. Who is this course for? For individuals already existing in this field willing to enhance the abilities and learn new techniques. For people who are ready to take customer care service as the future profession. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career path: Advanced Diploma in Customer Care and Relation course is a useful qualification to possess, and would be beneficial for the following careers: Technical support staff Client relations manager Call center manager Customer service re-presenter. Customer Service Basics Customer Service and Retention Templates 01:00:00 Customer Service & Retention Checklist 01:00:00 Customer Service Checklist 01:00:00 Developing Customer Relationship Skills Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 01:00:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Becoming A Customer Service Professional Module One - Getting Started 00:30:00 Module Two - Who We Are and What We Do 01:00:00 Module Three - Establishing Your Attitude 01:00:00 Module Four - Identifying and Addressing Customer Needs 01:00:00 Module Five - Generating Return Business 01:00:00 Module Six - In-Person Customer Service 01:00:00 Module Seven - Giving Customer Service over the Phone 01:00:00 Module Eight - Providing Electronic Customer Service 01:00:00 Module Nine - Recovering Difficult Customers 01:00:00 Module Ten - Understanding When to Escalate 01:00:00 Module Eleven - Ten Things You Can Do to WOW Customers Every Time 01:00:00 Module Twelve - Wrapping Up 01:00:00 Activities 00:00:00 Customer Relationship Management Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Evaluating and Reviewing Your Program 00:15:00 The Development Team 00:15:00 Mock Exam Mock Exam- Advanced Diploma in Customer Care and Relation 00:30:00 Final Exam Final Exam- Advanced Diploma in Customer Care and Relation 00:30:00

Description Pet Grooming Diploma Pet grooming is concerned with taking care of physical appearance, cleanliness and hygiene of a pet. Pet grooming is of utmost importance in various pet competitions that take into consideration the appearance and well-being of a pet. A pet groomer is someone whose livelihood depends on grooming pets especially dogs and cats. Grooming of pets is essential for their well-being and is believed to increase their lifespan. All pets especially furry mammals require grooming on a day-to-day basis. Nonetheless, grooming requirements can vary from one pet to another. They may depend on the breed, age and health of the pet. Regular grooming makes the owner of the pet feel good about the pet and about himself. The main distinguishing factor between traditional grooming and creative grooming is that the former follows a systematic approach conforming to the standards set by the official breed associations whereas the latter is more of an art that gives a pet a fashionable appearance usually matching the demands set by the owner according to his amusement or lifestyle choices. The main health benefits of regular grooming include reducing the chance of health problems like skin diseases and attack of external parasites. It also helps monitor cuts, swelling, etc. that may otherwise go unnoticed. Moreover, there may be other changes in the pet's body that may be indicative of illness and these changes go unnoticed if daily grooming is not carried out.  All pet lovers whose population is growing require technical and practical knowledge about grooming and care of pets. This course intends to provide information on the coat types and breeds of dogs ,cats and other common furry mammals, pre-grooming and general care and detailed clipping and grooming techniques. This course is a guide to all that you need to know about pet grooming from brushing the hair to bathing the dog and cutting the nail. This course would be of great help if you are planning a business or career in pet grooming. If you are the owner of a pet dog and would like to know everything about dog grooming, then also this course would be of immense help. What you will learn 1.Pet Grooming History 2.Initial Preparation 3.First aid - CPR & Heart massage 4.First aid - Heat stroke, Electric shock 5.The most frequent disorders - Eczema, Ringworm, Dandruff  6.The most frequent disorders - Scabies, Otitis, Conjunctivitis, Plaque 7.Working Tools 8.Psychology and bathing 9.Anatomy and types of coat 10.Standard Cuts 11.Check lists and Grooming tips and how to start a pet grooming business Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

Our Induction Days ran on the first Wednesday of every month (subject to availability) and are a pre-requisite to all of our longer courses. The day is designed for those who want to gain a basic understanding of what our longer courses entail and/or are trying to establish if a career in dog grooming is for them. The cost of this day is deducted from one of the longer course of your choice. THE COURSE WILL COVER Health and safety induction and UK Animal Welfare Legislation Handling and correct lifting techniques Preparing and grooming dogs prior to bathing Bathe and clean dogs Drying dogs and preparing their coat for styling Nail and ear care Finishing and styling demonstration by a stylist Students will receive all course materials and it is recommended that students bring along a camera for before and after photographs as well as pens, high-lighters and notepads.

Level 5 Diploma | 23-in-1 Premium Bundle | +Gifts: Free 1 CPD PDF + Transcript| Lifetime Access

The aim of a course on UK Healthcare Regulations and Policies is to provide students with a comprehensive understanding of the legal and regulatory framework that governs the provision of healthcare services in the UK. The course aims to explore the policies and guidelines that healthcare providers must follow to ensure the delivery of high-quality, safe, and effective healthcare services to patients. Through this course, students will develop an understanding of the healthcare system in the UK, including the NHS and private healthcare providers, and the regulatory bodies that oversee them. The course aims to equip students with the knowledge and skills necessary to navigate the legal and ethical challenges that arise in the healthcare sector and make informed decisions regarding healthcare policy and practice. After the successful completion of the course, you will be able to learn the following: UK Healthcare System - History, Professional Bodies. Policies and Standards of Business Conduct - Fraud Act, Bribery Act, Health and Safety Policy, Health Equality Analysis, Social Media and Attributed Digital Content Policy. UK Vaccination Programmes - Vaccination Policy in England, Mandatory Vaccination, Clinical Trials, Annual Flu Programme, Alcohol Policy Progress, Bills and Legislation. Other Regulations - Healthcare Standards, Nursing, Midwifery, NHS Five Year Forward View, COVID-19 Vaccination Programme, Breastfeeding Promotion Policy, UK Pharmaceutical Industry. A course on Health and Social Care Organizations will cover a range of topics related to the management of healthcare and social care organizations. Students will gain an understanding of the roles and responsibilities of different organizations within these sectors, including the private, public, and voluntary sectors. The course may cover topics such as organizational structure, leadership and management styles, quality improvement, and patient-centered care. Students will also explore the ethical, legal, and regulatory frameworks that impact healthcare and social care organizations. The course will foster critical thinking and problem-solving skills in developing effective management strategies that can improve the quality of care and outcomes for patients and service users. UK Healthcare Regulations and Policies refer to the laws, regulations, and policies that govern the provision of healthcare services in the UK. The aim of these regulations and policies is to ensure that high-quality, safe, and effective healthcare services are delivered to patients. A course on UK Healthcare Regulations and Policies may cover a range of topics related to the healthcare system in the UK, including the NHS, private healthcare providers, and regulatory bodies. Students may learn about the legal and ethical frameworks that underpin healthcare in the UK, as well as the policies and guidelines that healthcare providers must follow. The course may also cover topics such as healthcare financing, patient rights, and healthcare workforce management. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. UK Healthcare Regulations and Policies - N Self-paced pre-recorded learning content on this topic. UK Healthcare Regulations and Policies Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Healthcare Manager Social Care Manager Equality, Diversity and Inclusion (EDI) Manager HR Manager or HR Business Partner Healthcare Professional Social Care Professional Nurse or Caregiver Medical or Allied Health Professional Diversity and Inclusion (D&I) Consultant Employee Relations Specialist Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Course Overview: The global demand for qualified foster carers is on an upward trajectory, with an estimated 8 million children living in institutions and alternative care, according to UNICEF. The Foster Care Training Course is designed to encompass the full spectrum of foster care knowledge and skills, aligning with the increasing global demand for proficient foster carers.The course curriculum is systematically segmented into eight comprehensive modules, ensuring a structured learning journey for prospective foster carers. The 'Introduction to Foster Care' lays the foundational understanding of the field, followed by an in-depth exploration of 'Foster Care - Definition and Types.' The following modules delve into the pivotal role of foster carers, necessary fostering skills and requirements, the process of becoming a foster carer, intricacies of foster care allowances and payments, essential fostering laws and regulations, and the profound impact of promoting on the foster family.Enrol in the Foster Care Training Course today and embark on a rewarding journey of making a positive impact in the lives of children and adolescents in need. Key Features of the Course: Key features of the course: Accredited & 24/7 learning assistance Self-paced online learning Interactive quizzes and assessments Certificate of completion Who is This Course For? This course is for individuals interested in foster care and making a positive impact on the lives of vulnerable children. It suits aspiring foster carers, current foster carers, professionals in related fields, and those passionate about helping others. What You Will Learn: The Foster Care Training Course offers a comprehensive learning experience through eight modules. You will gain an understanding of the importance of foster care, its historical context, and current challenges. You will explore different types of foster care placements, the vital role of foster careers, and effective communication strategies. The course covers essential skills, legal considerations, and risk assessment. You will learn about becoming a foster carer, available support, and financial aspects. The course also delves into fostering laws, regulations, and the impact of fostering on the foster family, including strategies for well-being and self-care. Throughout the course, you will develop the necessary knowledge and skills to excel in foster care and positively impact children's lives. Why Enrol in This Course: Top-Reviewed Course: Our Foster Care Training Course has received rave reviews from past participants who have significantly benefited from its comprehensive content and practical insights. Recently Updated: The course content is regularly updated to ensure it remains current and reflects the latest developments in foster care practices and policies. Develop Course-Related Skills: By enrolling in this course, you will develop vital skills such as effective communication, risk assessment, and understanding of legal frameworks in foster care. Make a Positive Impact: Fostering is a rewarding and impactful vocation, and this course equips you with the knowledge and skills to make a difference in the lives of vulnerable children. Requirements: There are no specific prerequisites for enrolling in the Foster Care Training Course. A passion for helping children, a willingness to learn, and a pc with an internet connection are all you need to embark on this transformative journey. Career Path: Upon completing the Foster Care Training Course, you will be equipped with the skills and knowledge for various roles within the field of foster care. Potential career paths include: Foster Carer: £18,000 - £30,000 per annum Foster Care Supervisor: £25,000 - £35,000 per annum Foster Care Recruiter: £25,000 - £35,000 per annum Foster Care Trainer: £25,000 - £35,000 per annum Foster Care Case Manager: £30,000 - £40,000 per annum Foster Care Advocate: £30,000 - £40,000 per annum Social Worker (with foster care specialisation): £30,000 - £45,000 per annum Certification: Upon completing the course, you will receive a CPD certificate demonstrating your knowledge and skills in foster care. This certificate can enhance your resume, portfolio, or online profile. Course Curriculum 1 sections • 8 lectures • 01:49:00 total length •Module 01: Introduction to Foster Care: 00:05:00 •Module 02: Foster Care-Definition and Types: 00:14:00 •Module 03: Role of Foster Careers: 00:12:00 •Module 04: Fostering Skills and Requirements: 00:09:00 •Module 05: Becoming a Foster Carer: 00:25:00 •Module 06: Foster Care Allowances and Payments: 00:12:00 •Module 07: Fostering Laws and Regulations: 00:21:00 •Module 08: The Impact of Fostering on the Foster Family: 00:11:00

Description Animal Psychology diploma If you are a person who enjoys being with animals and taking care of them, you would definitely enjoy doing this course. This course covers all the necessary information with regard to the natural instincts and behaviors of various pet animals such as cats, dogs, rabbits and other common pets. This is an apt course to do if you are looking to enhance your knowledge of animal psychology and related aspects. Animal Psychology broadly covers domestication, behaviors of different animals, psychiatric issues they undergo and how to understand animal communication. It is an ideal choice if you are planning to focus your career on animal care. Upon completion of this course in animal psychology, you could work as an animal psychologist, work with pets and pet owners or opt for teaching in a similar field. Once you complete the animal psychology course, you will be equipped with the knowledge to work with different types of pet animals. As an animal psychology graduate, you could also think of working as a veterinary behaviorist, animal trainer or animal scientist. The role of a veterinary behaviorist mainly includes assessing the interaction patterns between animals, and animals and human beings in order to diagnose their behavior disorders. From anxiety to fear and aggression, there are several psychological issues animals deal with much like humans. Veterinary behaviorists work with pet owners to understand the problems of the pet and suggest proper treatment. You could also become an animal trainer engaged in training animals to follow commands and assist medical professionals to give veterinary care to animals. What you will learn 1:Domestication and Choosing a Pet 2:Normal Dog Behavior 3:Dog communication 4:Anxiety, Fear and Aggression 5:Lose your mind to understand your dogs 6:What is normal for a cat 7:Settling cats into domestic life 8:Translating cat's antics 9:Cat - Fear, separation anxiety and aggression 10:Understanding Rabbits Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

This Health & Safety in the Care Sector Course works alongside, and helps, learners understand Standard 13 of the Care Certificate. This Standard touches on the legislation, policies & responsibilities relating to Health & Safety in the care sector, as well as looking at accidents and sudden illnesses.

Give a compliment to your career and take it to the next level. This Animal Welfare will provide you with the essential knowledge to shine in your professional career. Whether you want to develop skills for your next job or elevate your skills for your next promotion, this Animal Welfarebundle will help you stay ahead of the pack. Throughout the Animal Welfareprogramme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the relevant job sector. Along with this Animal Welfare course, you will get 10 premium courses, an originalhardcopy, 11 PDF certificates (Main Course + Additional Courses) Student ID card as gifts. This Animal Welfare Bundle Consists of the following Premium courses: Course 01: Animal Care Level 3 Course Course 02: Animal Science Course 03: Animal Behaviour and Psychology Course 04: Wildlife Rescue and Rehabilitation Course Course 05: Animal Nutrition & Diet Course 06: Veterinary Nursing and Medical Emergencies Course 07: Basics of Dog Grooming Course 08: Dog Cleaning Course 09: Pet Sitting and Dog Walking Training Diploma Course 10: Dog Parasite Care Course 11: Canine Communication Enrol now in Animal Welfare to advance your career, and use the premium study materials from Apex Learning. Certificate: PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Actuarial Science expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes. CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Animal Welfare bundle. Requirements This Animal Welfare course has been designed to be fully compatible with tablets and smartphones. Career path Having this expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Animal Care Level 3 Course) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.