14232 Courses

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The EVI Training course is a Welsh Government-funded initiative designed for local authority officers involved in the planning, coordination and delivery of public electric vehicle infrastructure.  This course is for Welsh local authorities and public sector workers only and is not open to the public.  This comprehensive course delves into the crucial facets of electric vehicle infrastructure (EVI), equipping participants with indispensable insights and expertise essential for navigating the dynamic landscape of electric vehicle infrastructure.  Across the ten weeks, learners will cover electric vehicles (EVs) and charging technology, stakeholders, strategy, procurement, deployment and operations, empowering participants to facilitate effective EV infrastructure rollout. Participants will gain essential knowledge and skills for EVI deployment, fostering consistency and knowledge sharing across local authorities, ultimately supporting the transition to EV. / Learner Testimonial:  The EVI Training course has been invaluable in improving my knowledge and confidence in EVI deployment. The course structure takes the learner through the whole process, from understanding the reasons why it’s needed, to planning, development and installation. The content has been engaging and interactive, and I’m already using what I have learnt on the course in my role at the Council. Important Information Transport for Wales have pre-funded at least one seat per Welsh local authority. Should you wish to send more than one officer, additional pre-funded seats will be considered and offered at the discretion of Transport for Wales. Each seat has a value of £2000 plus VAT. Funded seats are primarily for any local authority officer involved in EV infrastructure (EVI) delivery, with a specific focus on EVI Officers. Associated departments such as Energy, Climate Change, Procurement etc. can benefit but will only receive a pre-funded seat at the discretion of Transport for Wales. Disclaimers: Name changes can be facilitated, but once this seat has been used and the course started, it cannot be reassigned.  Cancellation, Refund, & Change Policy:  Cancellation Deadline: You can cancel your seat at no cost up to 2 weeks before the course start date. Seats can be deferred, subject to availability, if communicated 2 weeks before the course start date. Names can be changed if communicated a minimum of 3 working days before the course start date. Refund Policy. Transport for Wales will be subject to costs if you: If you cancel after the 2-week deadline but before 3 working days prior to the start date, a 50% refund can be offered. No refunds are eligible for cancellations made less than 3 working days before the course start date. This course is CPD accredited.

Classroom Management & Lesson Planning in Teaching course covers the necessary knowledge and skills needed for the teacher to be able to teach English as a second language to their students

These events are designed to introduce the BOOK & basic ideas behind Understanding & Dealing with Everyday Racism The Six Stages Framework

These events are designed to work on the ideas introduced in Level 1: Understanding & Dealing with Everyday Racism The Six Stages Framework

These events are designed to introduce the BOOK & basic ideas behind Understanding & Dealing with Everyday Racism The Six Stages Framework

What will you learn? Compare common myths with actual data on school attainment levels of multilingual learners. Explore how embracing linguistic diversity enriches students’ educational experiences and wellbeing as well as contributes positively to their academic achievements. Effective strategies to support multilingual learners and promote an inclusive educational environment. Hear real-life examples of putting this into practice. Our speakers Professor Roberto Filippi Professor at the UCL Institute of Education in London Roberto's research primarily explores multilanguage acquisition and its impacts on cognitive control, memory and metacognitive processes, using behavioural and neuroimaging methods. He is particularly focused on the developmental and educational implications of multilingual environments for both typically developing children and those with neurodivergent profiles. He investigates how multilingualism across the lifespan can confer cognitive and metacognitive benefits, aiming to uncover potential advantages for lifelong learners. Additionally, he has multiple publications in high-impact journals, has edited online collections on multilingualism and established valuable international collaborations in the field. Soofia Amin Assistant Head Teacher at Kensington Primary School and Specialist Lead in Education for Multilingualism Soofia empowers educators with strategies that foster a whole-school approach to multilingualism, ensuring that every learner’s linguistic background is recognized as a valued asset. She has worked with the Department for Education in Priority Areas, supporting schools to enhance provision for multilingual learners. She collaborates with academics and researchers to develop evidence-based best practices, ensuring multilingualism is embedded effectively within her practice. Her work bridges policy, practice, and research to create sustainable and impactful change in schools nationwide Lusine Nalbandyan-Andreke Customer Success Executive - International at FlashAcademy® Lusine brings a unique blend of legal expertise and a lifelong passion for languages. Fluent in English, Armenian, Russian and French (and currently learning Lithuanian), she deeply understands the challenges faced by both learners and educators in multilingual environments. She is committed to supporting schools and students in overcoming EAL (English as an Additional Language) barriers. She believes that multilingualism empowers learners by broadening their opportunities and boosting their confidence.

🌟 Khóa học tiếng Anh mầm non tại Yola được thiết kế đặc biệt dành cho trẻ từ 3 đến 6 tuổi, nhằm tạo điều kiện cho các em tiếp xúc với ngôn ngữ mới một cách tự nhiên và vui vẻ. Với triết lý giáo dục “Mỗi đứa trẻ là một cá thể riêng biệt”, chương trình chú trọng vào việc phát triển tính cách và hành vi học tập của từng trẻ, khuyến khích sự tự tin và sáng tạo ngay từ những năm tháng đầu đời. 🌟 Chương trình học được xây dựng khoa học, giúp trẻ tiếp thu tiếng Anh thông qua các nhiệm vụ thực tế. Song song đó, các kỹ năng nền tảng như tư duy phản biện, sáng tạo và giao tiếp cũng được phát triển. Yola cung cấp lộ trình học tập chi tiết, kéo dài 13 tuần với tổng cộng 39 giờ học, đảm bảo trẻ tiếp cận ngôn ngữ một cách toàn diện và liên tục. Mỗi lớp học được giới hạn tối đa 15 học sinh, tạo điều kiện cho giáo viên có thể chú ý sát sao tới từng em. 🌟 Phương pháp giảng dạy tại Yola là sự kết hợp giữa các phương pháp hiện đại như học qua dự án (Project-based Learning), học qua truy vấn (Inquiry-based Learning) và phương pháp giảng dạy ngôn ngữ giao tiếp (Communicative Language Teaching). Những phương pháp này không chỉ giúp trẻ tự tin giao tiếp bằng tiếng Anh mà còn phát triển kỹ năng làm việc nhóm, giải quyết vấn đề và trình bày ý tưởng. 🌟 Đội ngũ giáo viên tại Yola đều có trình độ cao, tận tâm và yêu trẻ. Không chỉ giảng dạy tiếng Anh, giáo viên còn kết hợp nhiều môn học khác như khoa học, công nghệ, nghệ thuật sáng tạo và lãnh đạo, giúp trẻ phát triển toàn diện về ngôn ngữ và tư duy. 🌟 Khóa học tiếng Anh mầm non của Yola không chỉ trang bị cho trẻ khả năng tiếng Anh vững chắc mà còn giúp các em phát triển nhân cách, tự tin khám phá thế giới xung quanh và chuẩn bị cho những bước tiến quan trọng trong tương lai. 👉 Tìm hiểu thêm về khóa học cho trẻ mầm non tại: https://yola.vn/tieng-anh-mam-non/

Embark on an enlightening journey with our Anthropology course. Explore the depths of human societies, uncovering the intricacies of culture, language, economics, and more. Tailored for those fascinated by the diverse tapestry of human existence.

Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support