14121 Courses

Overview Become a fluent multilingual adopting the fundamental skills of European language by joining the exclusive European Languages Training Bundle (5 Languages Masterclass) course. This expertlydesigned course offers you a comprehensive and productive learning session,teaching you the skills to speak in European languages, maintaining all the grammar and linguistic features. What's more, the course will develop your listening skills alongside. The self-paced course will be a perfect initiative for determined aspirants who want to build on their professional skills and become a strong candidate in the job sector. Our dedicated tutors will be available to resolve all your queries. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this European Languages Training Bundle (5 Languages Masterclass). It is available to all students, of all academic backgrounds. Requirements Our European Languages Training Bundle (5 Languages Masterclass) is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 54 sections • 314 lectures • 19:10:00 total length •Introduction: 00:05:00 •Lesson 1a: 00:03:00 •Lesson 1b: 00:04:00 •Lesson 1c: 00:04:00 •Lesson 1d: 00:04:00 •Lesson 2a: 00:03:00 •Lesson 2b: 00:04:00 •Lesson 2c: 00:04:00 •Lesson 2d: 00:04:00 •Lesson 2e: 00:03:00 •Lesson 3a: 00:04:00 •Lesson 3b: 00:03:00 •Lesson 3c: 00:04:00 •Lesson 3d: 00:03:00 •Lesson 3e: 00:03:00 •Lesson 3f: 00:05:00 •Lesson 4a: 00:03:00 •Lesson 4b: 00:03:00 •Lesson 4c: 00:03:00 •Lesson 4d: 00:03:00 •Lesson 4e: 00:03:00 •Lesson 4f: 00:03:00 •Lesson 4g: 00:03:00 •Lesson 4h: 00:04:00 •Lesson 5a: 00:03:00 •Lesson 5b: 00:03:00 •Lesson 5c: 00:03:00 •Lesson 5d: 00:03:00 •Lesson 5e: 00:03:00 •Lesson 5f: 00:03:00 •Lesson 5g: 00:03:00 •Lesson 5h: 00:03:00 •Lesson 5i: 00:03:00 •Lesson 5j: 00:03:00 •Lesson 5k: 00:03:00 •Lesson 6a: 00:03:00 •Lesson 6b: 00:03:00 •Lesson 6c: 00:03:00 •Lesson 6d: 00:03:00 •Lesson 6e: 00:03:00 •Lesson 6f: 00:03:00 •Lesson 6g: 00:03:00 •Lesson 7a: 00:03:00 •Lesson 7b: 00:03:00 •Lesson 7c: 00:03:00 •Lesson 7d: 00:03:00 •Lesson 7e: 00:03:00 •Lesson 7f: 00:03:00 •Lesson 7g: 00:03:00 •Lesson 7h: 00:03:00 •Lesson 8a: 00:03:00 •Lesson 8b: 00:03:00 •Lesson 8c: 00:03:00 •Lesson 8d: 00:03:00 •Lesson 8e: 00:03:00 •Lesson 8f: 00:04:00 •Lesson 8g: 00:03:00 •Lesson 8h: 00:03:00 •Lesson 8i: 00:03:00 •Lesson 8j: 00:03:00 •Lesson 8k: 00:04:00 •Lesson 9a: 00:03:00 •Lesson 9b: 00:03:00 •Lesson 9c: 00:03:00 •Lesson 9d: 00:03:00 •Lesson 9e: 00:03:00 •Lesson 9f: 00:03:00 •Lesson 9g: 00:03:00 •Introduction: 00:05:00 •Lesson 1a: 00:03:00 •Lesson 1b: 00:03:00 •Lesson 1c: 00:05:00 •Lesson 1d: 00:04:00 •Lesson 2a: 00:04:00 •Lesson 2b: 00:04:00 •Lesson 2c: 00:03:00 •Lesson 2d: 00:04:00 •Lesson 2e: 00:04:00 •Lesson 2f: 00:03:00 •Lesson 3a: 00:03:00 •Lesson 3b: 00:04:00 •Lesson 3c: 00:03:00 •Lesson 3d: 00:04:00 •Lesson 3e: 00:04:00 •Lesson 3f: 00:03:00 •Lesson 3g: 00:03:00 •Lesson 4a: 00:03:00 •Lesson 4b: 00:03:00 •Lesson 4c: 00:03:00 •Lesson 4d: 00:03:00 •Lesson 4e: 00:03:00 •Lesson 4f: 00:03:00 •Lesson 4g: 00:03:00 •Lesson 4h: 00:03:00 •Lesson 4i: 00:04:00 •Lesson 5a: 00:04:00 •Lesson 5b: 00:03:00 •Lesson 5c: 00:03:00 •Lesson 5d: 00:03:00 •Lesson 5e: 00:03:00 •Lesson 5f: 00:03:00 •Lesson 5g: 00:03:00 •Lesson 5h: 00:03:00 •Lesson 5i: 00:03:00 •Lesson 5j: 00:04:00 •Lesson 6a: 00:03:00 •Lesson 6b: 00:03:00 •Lesson 6c: 00:03:00 •Lesson 6d: 00:03:00 •Lesson 6e: 00:03:00 •Lesson 6f: 00:04:00 •Lesson 6g: 00:04:00 •Lesson 7a: 00:03:00 •Lesson 7b: 00:03:00 •Lesson 7c: 00:03:00 •Lesson 7d: 00:03:00 •Lesson 7e: 00:03:00 •Lesson 7f: 00:03:00 •Lesson 7g: 00:03:00 •Lesson 7h: 00:03:00 •Lesson 7i: 00:02:00 •Lesson 7j: 00:03:00 •Lesson 8a: 00:03:00 •Lesson 8b: 00:03:00 •Lesson 8c: 00:03:00 •Lesson 8d: 00:03:00 •Lesson 8e: 00:03:00 •Lesson 8f: 00:03:00 •Lesson 8g: 00:03:00 •Lesson 8h: 00:03:00 •Lesson 8i: 00:03:00 •Lesson 8j: 00:03:00 •Lesson 8k: 00:04:00 •Lesson 9a: 00:03:00 •Lesson 9b: 00:03:00 •Lesson 9c: 00:04:00 •Lesson 9d: 00:03:00 •Lesson 9e: 00:03:00 •Lesson 9f: 00:03:00 •Lesson 9g: 00:05:00 •Resources - Beginners German Course: 00:00:00 •Lesson 1a: 00:03:00 •Lesson 1b: 00:03:00 •Lesson 1c: 00:03:00 •Lesson 1d: 00:03:00 •Lesson 2a: 00:03:00 •Lesson 2b: 00:03:00 •Lesson 2c: 00:03:00 •Lesson 2d: 00:03:00 •Lesson 2e: 00:05:00 •Lesson 3a: 00:03:00 •Lesson 3b: 00:03:00 •Lesson 3c: 00:04:00 •Lesson 3d: 00:03:00 •Lesson 3e: 00:03:00 •Lesson 3f: 00:03:00 •Lesson 4a: 00:03:00 •Lesson 4b: 00:03:00 •Lesson 4c: 00:03:00 •Lesson 4d: 00:03:00 •Lesson 4e: 00:03:00 •Lesson 4f: 00:03:00 •Lesson 4g: 00:05:00 •Lesson 5a: 00:03:00 •Lesson 5b: 00:03:00 •Lesson 5c: 00:03:00 •Lesson 5d: 00:03:00 •Lesson 5e: 00:04:00 •Lesson 5f: 00:03:00 •Lesson 5g: 00:03:00 •Lesson 5h: 00:03:00 •Lesson 5i: 00:05:00 •Lesson 6a: 00:03:00 •Lesson 6b: 00:03:00 •Lesson 6c: 00:03:00 •Lesson 6d: 00:03:00 •Lesson 6e: 00:03:00 •Lesson 6f: 00:03:00 •Lesson 6g: 00:04:00 •Lesson 7a: 00:03:00 •Lesson 7b: 00:03:00 •Lesson 7c: 00:03:00 •Lesson 7d: 00:03:00 •Lesson 7e: 00:03:00 •Lesson 7f: 00:03:00 •Lesson 7g: 00:03:00 •Lesson 7h: 00:03:00 •Lesson 8a: 00:03:00 •Lesson 8b: 00:03:00 •Lesson 8c: 00:03:00 •Lesson 8d: 00:05:00 •Lesson 8e: 00:03:00 •Lesson 8f: 00:04:00 •Lesson 8g: 00:03:00 •Lesson 8h: 00:03:00 •Lesson 8i: 00:03:00 •Lesson 8j: 00:03:00 •Lesson 8k: 00:03:00 •Lesson 9a: 00:03:00 •Lesson 9b: 00:03:00 •Lesson 9c: 00:03:00 •Lesson 9d: 00:03:00 •Lesson 9e: 00:03:00 •Lesson 9f: 00:06:00 •Introduction: 00:05:00 •Lesson 1a: 00:03:00 •Lesson 1b: 00:04:00 •Lesson 1c: 00:04:00 •Lesson 1d: 00:04:00 •Lesson 2a: 00:03:00 •Lesson 2b: 00:00:00 •Lesson 2c: 00:03:00 •Lesson 2d: 00:03:00 •Lesson 2e: 00:04:00 •Lesson 3a: 00:03:00 •Lesson 3b: 00:03:00 •Lesson 3c: 00:04:00 •Lesson 3d: 00:03:00 •Lesson 3e: 00:05:00 •Lesson 3f: 00:04:00 •Lesson 4a: 00:03:00 •Lesson 4b: 00:03:00 •Lesson 4c: 00:03:00 •Lesson 4d: 00:03:00 •Lesson 4e: 00:03:00 •Lesson 4f: 00:03:00 •Lesson 4g: 00:05:00 •Lesson 5a: 00:03:00 •Lesson 5b: 00:03:00 •Lesson 5c: 00:03:00 •Lesson 5d: 00:03:00 •Lesson 5e: 00:03:00 •Lesson 5f: 00:03:00 •Lesson 5g: 00:03:00 •Lesson 5h: 00:03:00 •Lesson 5i: 00:03:00 •Lesson 5j: 00:04:00 •Lesson 6a: 00:03:00 •Lesson 6b: 00:03:00 •Lesson 6c: 00:03:00 •Lesson 6d: 00:03:00 •Lesson 6e: 00:03:00 •Lesson 6f: 00:03:00 •Lesson 6g: 00:05:00 •Lesson 7a: 00:03:00 •Lesson 7b: 00:03:00 •Lesson 7c: 00:03:00 •Lesson 7d: 00:03:00 •Lesson 7e: 00:03:00 •Lesson 7f: 00:03:00 •Lesson 7g: 00:03:00 •Lesson 7h: 00:04:00 •Lesson 8a: 00:03:00 •Lesson 8b: 00:03:00 •Lesson 8c: 00:03:00 •Lesson 8d: 00:04:00 •Lesson 8e: 00:03:00 •Lesson 8f: 00:03:00 •Lesson 8g: 00:03:00 •Lesson 8h: 00:03:00 •Lesson 8i: 00:04:00 •Lesson 8j: 00:03:00 •Lesson 8k: 00:03:00 •Lesson 8l: 00:03:00 •Lesson 8m: 00:03:00 •Lesson 9a: 00:03:00 •Lesson 9b: 00:03:00 •Lesson 9c: 00:03:00 •Lesson 9d: 00:03:00 •Lesson 9e: 00:03:00 •Lesson 9f: 00:03:00 •Lesson 9g: 00:04:00 •Resource - Beginners Italian Course: 00:30:00 •Lesson 1a: 00:03:00 •Lesson 1b: 00:03:00 •Lesson 1c: 00:04:00 •Lesson 2a: 00:04:00 •Lesson 2b: 00:03:00 •Lesson 2c: 00:05:00 •Lesson 2d: 00:05:00 •Lesson 2e: 00:01:00 •Lesson 3a: 00:04:00 •Lesson 3b: 00:03:00 •Lesson 3c: 00:04:00 •Lesson 3d: 00:04:00 •Lesson 3e: 00:03:00 •Lesson 3f: 00:03:00 •Lesson 4a: 00:03:00 •Lesson 4b: 00:03:00 •Lesson 4c: 00:03:00 •Lesson 4d: 00:03:00 •Lesson 4e: 00:03:00 •Introducing 3 categories of words in Arabic العَربيةأنواعُ الكلمةِ في اللغة: 00:05:00 •Arabic nouns according to their intelligence العَاقِل والغَير العَاقِل والجَمَاد: 00:04:00 •Arabic nouns according to their gender التَّذكِير والتَّأنيث: 00:02:00 •Arabic nouns according to their number المُفرد والمُثنى والجَمع: 00:07:00 •Formula 1 How to convert singular masculine noun to singular feminine noun تَحو: 00:06:00 •Formula 2 How to convert singular noun to dual masculine noun with examples: 00:11:00 •Formula 3 How to convert singular noun to dual feminine noun with examples: 00:09:00 •Formula 4 How to convert singular noun to masculine sound plural noun with example: 00:07:00 •Formula 5 How to convert singular noun to feminine sound plural noun with example: 00:09:00 •Formula 6 Broken plural different forms with examples جَمْع التكْسِير: 00:12:00 •More examples on nouns according to gender, number, intelligence and case ending: 00:18:00 •Introducing the doerالفاعل and its 2 types; apparent and hidden with example: 00:13:00 •Understanding the apparent doer الفاعل الظاهرand typical syntax when it is singu: 00:06:00 •Understanding the apparent doer الفَاعِل الظَّاهرand typical syntax when it is d: 00:07:00 •Understanding the apparent doer الفَاعِل الظَّاهر and typical syntax when it is: 00:06:00 •Understanding the hidden doer الفَاعِل المُسْتَتِرand typical syntax when it is: 00:05:00 •Understanding the hidden doer الفَاعِل المُسْتَتِرand typical syntax: 00:05:00 •Understanding the hidden doer الفَاعِل المُسْتَتِرand typical syntax when it is: 00:05:00 •Introducing the subject of the passive نائب الفاعِل: 00:16:00 •Understanding 'the subject of the passive' نائبُ الفَاعِلand typical syntax ال: 00:07:00 •Understanding 'the subject of the passive' and typical syntax analysis الإعراب w: 00:07:00 •Understanding 'the subject of the passive' and typical syntax analysis الإعراب: 00:10:00

Flash Sale! | 11-in-1 Bundle| 110 CPD Points| Gifts: Hardcopy + PDF Certificate + SID - Worth £180

Improve your riding and gain world-class qualifications as a snowboard instructor. With 4 - 11 week training options, you can ride for a month or a whole season.

Quality Guarantee: Promising training excellence, satisfaction gurantee Accredited by: CPD UK & Quality License Scheme Tutor Support: Unlimited support via email, till you complete the course Recognised Certification: Accepted by thousands of professional bodies Start Anytime: With 1 year access to the course materials Online Learning: Learn from anywhere, whenever you want Why Autobiography Writing Course right for you? Whether you are self-taught and you want to fill in the gaps for better efficiency and productivity, this Autobiography Writing course will set you up with a solid foundation to become a confident autobiography writer and develop more advanced skills.This comprehensive Autobiography Writing course is the perfect way to kickstart your career in the field of autobiography writing. This course will give you a competitive advantage in your career, making you stand out from all other applicants and employees.As one of the leading course providers and most renowned e-learning specialists online, we're dedicated to giving you the best educational experience possible. This course is crafted by industry expert, to enable you to learn quickly and efficiently, and at your own pace and convenience. Autobiography Writing Course Details Accredited by CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field.   The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Course Curriculum Module 01: Remembering Your Life Module 01: Remembering Your Life Module 02: Structure and Content Module 02: Structure and Content Module 03: Writing Your Autobiography Module 03: Writing Your Autobiography Module 04: Where to Now Module 04: Where to Now Who should take this course? This comprehensive Autobiography Writing course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of autobiography writing. Entry Requirements There are no academic entry requirements for this Autobiography Writing course, and it is open to students of all academic backgrounds. As long as you are aged seventeen or over and have a basic grasp of English, numeracy and ICT, you will be eligible to enrol. Assessment Method On successful completion of the course, you will be required to sit an online multiple-choice assessment. The assessment will be evaluated automatically and the results will be given to you immediately. Certification Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

"Learn video marketing essentials for the financial sector—discover what content to create, how to make it on a budget, and where to use it for maximum impact."

Quality Guarantee: Promising training excellence, satisfaction gurantee Accredited by: CPD UK & Quality License Scheme Tutor Support: Unlimited support via email, till you complete the course Recognised Certification: Accepted by thousands of professional bodies Start Anytime: With 1 year access to the course materials Online Learning: Learn from anywhere, whenever you want Why Healthy Families - Learn How To Be Happy Course right for you? Whether you are self-taught and you want to fill in the gaps for better efficiency and productivity, this Healthy Families course will set you up with a solid foundation to become a confident nutritionist and develop more advanced skills. This comprehensive course is the perfect way to kickstart your career in the field of health & nutrition. This course will give you a competitive advantage in your career, making you stand out from all other applicants and employees. Healthy Families - Learn How To Be Happy Course Details Accredited by CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field.   The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Course Curriculum Building the Foundation for Healthy Families Introduction to Healthy Families Your Example is More Powerful Than Words, Bribes, or Threats Change - Dealing With Resistance Essential Nutrition for Families Nutrients to Give Your Child the Best Chance for Optimal Health Mealtimes Are More Than Just Food Healthy Kids - Packing in the Nutrients Recipes - Health Foods Kids Will Eat Healthy Families Plant Based Cookbook (With Gluten Free Options) Oatmeal Surprise Waffles - Regular Waffles - Gluten Free Berry Topping Tofu Topping Hummus, Choosing the Right Bread, and Lunchboxes Veggie Burgers With the Powerhouse Grain Quinoa Veggie Protein Burgers Everyone Loves Roasted Veggies Taco Night or Wraps or Haystacks Marinara Sauce - Load Up the Veggies Cheesy Squash Sauce Kale Basil Pesto Ice-cream Cake Electronics in Balance - Screen Time & Health Exercise, Activity & Children Out of Doors - Nature, Fresh Air, Sunshine Self-worth & Self-esteem Summary Who should take this course? This comprehensive course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of health & nutrition. Entry Requirements There are no academic entry requirements for this course, and it is open to students of all academic backgrounds. As long as you are aged seventeen or over and have a basic grasp of English, numeracy and ICT, you will be eligible to enrol. Assessment Method On successful completion of the course, you will be required to sit an online multiple-choice assessment. The assessment will be evaluated automatically and the results will be given to you immediately. Certification Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Any team member with Customer interaction (including internal) are the 'Ambassadors' of the company/organisation. If they project positive professionalism - they win others' confidence. If they appear or sound like they are in any way indifferent or unprofessional - they will cost sales and lose clients/customers. With this 2 day Training course, that will be tailored to your company/organisation, each person attending will upgrade their professional standards in people skills, telephone manner and email etiquette. No training in this area may well be a false economy as there is a much greater risk of disenfranchised customers and team members - and probably increases your competitors to win business at your expense. Professional customer care is all too frequently regarded as a token issue in most induction sessions for employees. Surprisingly it is very rarely considered as a key priority, despite being essential for ensuring customer commitment is secure and supplier/partnerships are robust. Excellent customer care is paramount in our ever increasingly competitive market and making customers feel valued and looked after is often a differentiator. This 2-day course will help you understand your customers and the vital importance of customer care in any organisation. You will gain the tools and techniques to apply your learning directly back into the workplace and deliver excellent customer care. Course Syllabus The syllabus of the Professional Customer Care course is comprised of four modules, covering the following: Module One What is Excellent Customer Care? Internal versus external customers Why customer care is important Meeting customer expectations Module Two Making a Personal Difference How do you measure customer care? Making a difference Taking ownership Positive mental attitude Displaying professionalism both face-to-face and over the telephone Using positive language Module Three Gathering Information and Offering Solutions Asking the right questions Active listening skills Summarising and clarifying skills Module Four Dealing with Difficult Situations How to give a 'service' no Demonstrating empathy Assertiveness techniques Handling a complaint Problem solving Saying 'sorry' Making realistic promises and keeping them Real Play Scenarios with a Professional Actor (Optional Extra) This programme benefits significantly from our innovative training feature: Real Play. Using a professional actor who performs role plays as different customer characters in carefully devised situations, the delegates have the opportunity to 'pause' the role play to coach and control their character to improve their skill sets and practice the theory delivered. These scenarios can deal with difficult situations and enacting options to ensure good customer relations are intact. The outcome of the scenario is the responsibility of the delegates, not the trainer and actor. The actor will remain in character throughout the de-brief in order to bring to life the impact and possible next steps. Objectives By the end of the course participants will be able to Adopt a professional telephone manner Communicate assertively by taking control and directing the conversation Deliver information positively by offering options and alternatives Develop a range of versatile behaviours to use when dealing with difficult situations by: Listening actively Using empathy Gathering relevant information through effective questioning Finding solutions to concerns/problems quickly and efficiently Speaking positively and assertively What Is The Benefit? For individuals this course will increase confidence and ability to deal with customers in all situations, which will in turn create customer loyalty and raise their profile. For an employer, ensuring that all customer facing employees are demonstrating excellent customer care instils confidence in the customers and promotes a positive image of the company. In-House Courses Every single team member or employee that has a role which involves engaging with a customer, client and/or a key partner/supplier has a responsibility for projecting a positive image of the organisation which they represent. That may sound obvious, but how many hundreds of experiences have you had as a customer where you were treated with indifference and a distinct lack of professionalism by the receptionist, the retail assistant, the tele-agent, the delivery person, the credit controller or the departmental manager of the operation that you were dealing with? Far too many to count? This is because professional customer care is regarded as a token issue in most induction sessions for employees - and it is very rarely considered as a key priority to ensure customer commitment is secure and supplier/partnerships are robust. Yet the hugely expensive churn in customer/client commitments and staff is enormously expensive and immensely disruptive to any organisation. The Importance of Customers and Clients Every client/customer engaging person needs to recognise that it is ultimately the client or customer that pays their wages. If they gain a basic understanding of the clients' motivations and behaviours, coupled with some core skills in how to care for them, they will attain the status of 'professional'. This will very quickly translate into increased revenues, retained loyalty, high commitment and far greater security for all parties. The foundation has to be based on the authentic commitment to both the customer and also to the organisation they work for. Disenfranchisement readily curdles into sloppy behaviours cloaked in unprofessional attitudes and demeanours; plenty there to repel the most loyal of customers. If your company or organisation relies on repeat business and retaining the confidence and commitment of your clients, then all of your team members - perhaps including managers who set the example and have the biggest influence on the where the needle points to in relation to professionalism - need to be trained on the core basics of professional customer care. Customer Care Programmes from Dickson Training Ltd We are delighted to boast about the many successes we have had in providing effective and long lasting improvements for many clients, where awards have been won and, more importantly, talent has been retained because their clients and customers keep on coming back. Professional customer care extends to suppliers and partners that you value and need to get the best service and rates from, as well as any 'internal clients' such as other departments where you need to rely on their support and collaboration in order to achieve your goals. It is amazing what effective professional customer care training can do for any organisation. Without it your organisation may be vulnerable, with it you are much more likely to see increased performances and much greater security and growth. Scheduled Courses Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.

Quality Guarantee: Promising training excellence, satisfaction gurantee Accredited by: CPD UK & Quality License Scheme Tutor Support: Unlimited support via email, till you complete the course Recognised Certification: Accepted by thousands of professional bodies Start Anytime: With 1 year access to the course materials Online Learning: Learn from anywhere, whenever you want This course helps you to bring your mini tales to life with concise storytelling techniques, and the power to create memorable characters and captivate readers, empowering you to build a fulfilling career in fiction writing. This course at a glance Accredited by CPD UK Endorsed by Quality Licence Scheme Learn how to find inspiration and find the time to write Know what it means to be a writer Understand the characters while writing Know plotting and story construction Understand theme, templates and outlining Learn punctuation, grammar and some basic writing rules Know scene structure, exposition, and story rules Understand chapter structure, vision and focus Learn editing, re-writing and polishing Understand finishing, submission, and publication Why Mini Fiction Writing Course right for you? This comprehensive Mini Fiction Writing course is the perfect way to kickstart your career in the field of fiction writing. This course will give you a competitive advantage in your career, making you stand out from all other applicants and employees. As one of the leading course providers and most renowned e-learning specialists online, we're dedicated to giving you the best educational experience possible. This course is crafted by industry expert, to enable you to learn quickly and efficiently, and at your own pace and convenience. Mini Fiction Writing Course Details Accredited by CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field.   The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Course Curriculum Lesson 01: People Are The Key Lesson 01: People Are The Key Lesson 02: All Plot is Character Driven Lesson 02: All Plot is Character Driven Lesson 03: Tornado Plotting Lesson 03: Tornado Plotting Lesson 04: Use All Your Senses Lesson 04: Use All Your Senses Tornado Plotting - Graphic Representation Tornado Plotting - Graphic Representation Course Discussion Forum Course Discussion Forum Teach Yourself to Write Teach Yourself to Write The Easy Way to Write a Novel That Sells - Book Version Text The Easy Way to Write a Novel That Sells - Book Version Text Who should take this course? This comprehensive Mini Fiction Writing course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of fiction writing. Entry Requirements There are no academic entry requirements for this Mini Fiction Writing course, and it is open to students of all academic backgrounds. As long as you are aged seventeen or over and have a basic grasp of English, numeracy and ICT, you will be eligible to enrol. Assessment Method On successful completion of the course, you will be required to sit an online multiple-choice assessment. The assessment will be evaluated automatically and the results will be given to you immediately. Certification Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Quality Guarantee: Promising training excellence, satisfaction gurantee Accredited by: CPD UK & Quality License Scheme Tutor Support Unlimited support via email, till you complete the course Recognised Certification: Accepted by thousands of professional bodies Start Anytime: With 1 year access to the course materials Online Learning: Learn from anywhere, whenever you want Why Craft of Writing Course right for you? Whether you are self-taught and you want to fill in the gaps for better efficiency and productivity, this Craft of Writing course will set you up with a solid foundation to become a confident writer and develop more advanced skills. This comprehensive Craft of Writing course is the perfect way to kickstart your career in the field of writing. This course will give you a competitive advantage in your career, making you stand out from all other applicants and employees. As one of the leading course providers and most renowned e-learning specialists online, we're dedicated to giving you the best educational experience possible. This course is crafted by industry expert, to enable you to learn quickly and efficiently, and at your own pace and convenience. Craft of Writing Course Details Accredited by CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field.   The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Course Curriculum How to Write FAST How to Write FAST Write Anytime, Anywhere Write Anytime, Anywhere How to Cure Writer's Block Forever How to Cure Writer's Block Forever Rob's 7 Secrets of Success Rob's 7 Secrets of Success Creating Story Templates Creating Story Templates The Fantasy Fiction Formula The Fantasy Fiction Formula Find Your Unique Voice Find Your Unique Voice Find Your Unique Voice Find Your Unique Voice The Secret Ingredient to Writing The Secret Ingredient to Writing Baring Your Soul Baring Your Soul Writing Dialogue in Fiction Writing Dialogue in Fiction Description in Fiction Description in Fiction The Rob Parnell Author Interview The Rob Parnell Author Interview The Easy Way to Write Explained The Easy Way to Write Explained What is Bad Writing What is Bad Writing Why Does Fiction Matter Why Does Fiction Matter Location in Fiction Location in Fiction Objectivity in Fiction Objectivity in Fiction How to Create Intrigue in Fiction How to Create Intrigue in Fiction Writing a Blockbuster Novel - The Formula Writing a Blockbuster Novel - The Formula Who should take this course? This comprehensive Craft of Writing course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of writing. Entry Requirements There are no academic entry requirements for this Craft of Writing course, and it is open to students of all academic backgrounds. As long as you are aged seventeen or over and have a basic grasp of English, numeracy and ICT, you will be eligible to enrol. Assessment Method On successful completion of the course, you will be required to sit an online multiple-choice assessment. The assessment will be evaluated automatically and the results will be given to you immediately. Certification Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

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