8183 Courses

CUSTOMER SERVICE IS AN ORGANIZATION’S ABILITY TO SUPPLY ITS CUSTOMERS’ WANTS AND NEEDS. IMPROVED CUSTOMER SERVICE IS CONSTANTLY AND CONSISTENTLY EXCEEDING THE CUSTOMERS’ EXPECTATIONS. This class is for service industry professionals who want to maximize their efficiency, develop better customer skills, and increase their value. The focus of the Improving Customer Service class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of productivity, job satisfaction and the potential for advancement. For client-facing service personnel, these areas of development will be very beneficial. Improved Customer Service means increased internal and external customer satisfaction. Attendees will be able to: Focus on others to project a UB4I, customer-centered attitude; Empower people with respect (acknowledging) and control (offering choices); Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions; Listen more intently to develop the best rapport; Communicate clearly with conviction, projecting greater credibility; Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business. Online Format—Improving Customer Service is a 4-hour interactive virtual class for up to 20 people. Register for this class and you will be sent ONLINE login instructions prior to the class date. Improving Communications brought our organization to realize how important our employees—our people—are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients. Dr. Kevin Coughlin, DMD, FAGD, MBABaystate Dental

AS YOU DELIVER THIS INFORMATION, YOU ARE COACHED TO IMPROVE YOUR PUBLIC-SPEAKING STYLE IN THESE (AND A FEW OTHER) AREAS: BODY LANGUAGE, POSTURE, WORD CHOICE, CONFIDENCE, EYE CONTACT, VERBAL TICS/FILLER WORDS, AND VOLUME. You will be coached to overhaul your content and visual aids (frequently PowerPoint) used during the presentation by: stating your purpose clearly, reducing the amount of text on slides, making messages more user-friendly, and choosing best graphics to support message. Attendees Will Be Able To: Increase ability to motivate the audience by delivering organized and engaging presentations; Gain more efficiency by crafting carefully-worded, streamlined messages, free of verbal tics and filler words; Increase enthusiasm through focus on body language and stage presence; and Convince listeners with strong evidence presented in speech and visual aids. Online Format—Advanced Presentation Skills is a 4-hour interactive virtual class for up to six people. Register for this class and you will be sent ONLINE login instructions prior to the class date. The Diversity Sensitivity & Awareness workshop was excellent. It provided a unique approach to addressing the topic. The session was interactive, interesting and very informative, leaving participants with a greater understanding of the merits of diversity and an inspiration to continue to broaden that knowledge base. Sandra Hess Moll, Director of Employment Services / Affirmative Action CoordinatorMcHenry County College

This masterclass will focus on supporting Key Safeguarding staff in understanding the current context around SVSH and HSB in your setting.

Duration 5 Days 30 CPD hours This course is intended for This course is designed for IT professionals who wish to develop cloud computing skills to enable them to move IT workloads to the cloud and integrate products and services from different providers and industries. Their focus is to ensure that cloud deployments are secure, that automation and orchestration are used effectively to bring business value from the cloud, and that costs are controlled through effective management of cloud vendors. This course is also designed for students who are preparing to take the CompTIA Cloud+ certification exam CV0-003, or who plan to use Cloud+ as the foundation for more advanced cloud certifications or career roles. Overview In this course, you will deploy, test, secure, manage, optimize, and troubleshoot a cloud solution. You will: - Prepare to deploy cloud solutions - Deploy a pilot project - Test a pilot project deployment - Design a secure network for cloud deployment - Determine CPU and memory sizing for cloud deployments - Determine storage requirements for cloud deployments - Plan Identity and Access Management for cloud deployments - Analyze workload characteristics to ensure successful migration to the cloud - Secure systems to meet access requirements - Maintain cloud systems - Implement backup, restore, and business continuity measures - Analyze cloud systems for required performance - Analyze cloud systems for anomalies and growth forecasting - Troubleshoot deployment, capacity, automation, and orchestration issues - Troubleshoot connectivity issues - Troubleshoot security issues In this course, you will learn how to implement, maintain, and deliver cloud technologies including network, storage, and virtualization technologies to create cloud solutions. 1 - PREPARING TO DEPLOY CLOUD SOLUTIONS Describe Interaction of Cloud Components and Services Describe Interaction of Non-cloud Components and Services Evaluate Existing Components and Services for Cloud Deployment Evaluate Automation and Orchestration Options Prepare for Cloud Deployment 2 - DEPLOYING A PILOT PROJECT Manage Change in a Pilot Project Execute Cloud Deployment Workflow Complete Post-Deployment Configuration 3 - TESTING PILOT PROJECT DEPLOYMENTS Identify Cloud Service Components for Testing Test for High Availability and Accessibility Perform Deployment Load Testing Analyze Test Results 4 - DESIGNING A SECURE AND COMPLIANT CLOUD INFRASTRUCTURE Design Cloud Infrastructure for Security Determine Organizational Compliance Needs 5 - DESIGNING AND IMPLEMENTING A SECURE CLOUD ENVIRONMENT Design Virtual Network for Cloud Deployment Determine Network Access Requirements Secure Networks for Cloud Interaction Manage Cloud Component Security Implement Security Technologies 6 - PLANNING IDENTITY AND ACCESS MANAGEMENT FOR CLOUD DEPLOYMENTS Determine Identity Management and Authentication Technologies Plan Account Management Policies for the Network and Systems Control Access to Cloud Objects Provision Accounts 7 - DETERMINING CPU AND MEMORY SIZING FOR CLOUD DEPLOYMENTS Determine CPU Size for Cloud Deployment Determine Memory Size for Cloud Deployment 8 - DETERMINING STORAGE REQUIREMENTS FOR CLOUD DEPLOYMENTS Determine Storage Technology Requirements Select Storage Options for Deployment Determine Storage Access and Provisioning Requirements Determine Storage Security Options 9 - ANALYZING WORKLOAD CHARACTERISTICS TO ENSURE SUCCESSFUL MIGRATION Determine the Type of Cloud Deployment to Perform Manage Virtual Machine and Container Migration Manage Network, Storage, and Data Migration 10 - MAINTAINING CLOUD SYSTEMS Patch Cloud Systems Design and Implement Automation and Orchestration for Maintenance 11 - IMPLEMENTING BACKUP, RESTORE, DISASTER RECOVERY, AND BUSINESS CONTINUITY MEASURES Back Up and Restore Cloud Data Implement Disaster Recovery Plans Implement Business Continuity Plans 12 - ANALYZING CLOUD SYSTEMS FOR PERFORMANCE Monitor Cloud Systems to Measure Performance Optimize Cloud Systems to Meet Performance Criteria 13 - ANALYZING CLOUD SYSTEMS FOR ANOMALIES AND GROWTH FORECASTING Monitor for Anomalies and Resource Needs Plan for Capacity Create Reports on Cloud System Metrics 14 - TROUBLESHOOTING DEPLOYMENT, CAPACITY, AUTOMATION, AND ORCHESTRATION ISSUES Troubleshoot Deployment Issues Troubleshoot Capacity Issues Troubleshoot Automation and Orchestration Issues 15 - TROUBLESHOOTING CONNECTIVITY ISSUES Identify Connectivity Issues Troubleshoot Connectivity Issues 16 - TROUBLESHOOTING SECURITY ISSUES Troubleshoot Identity and Access Issues Troubleshoot Attacks Troubleshoot Other Security Issues Additional course details: Nexus Humans CompTIA Cloud Plus Certification (Exam CV0-003) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the CompTIA Cloud Plus Certification (Exam CV0-003) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

This masterclass provides a comprehensive introduction to hypnosis, combining theoretical knowledge with practical experience, setting the stage for deeper exploration in future sessions.

This is a practical 2-day group tuition during which you will receive an overview of basic leather craft and hand sewing skills and techniques and create your own hand-sewn leather bag to take home with you.The class will take place in our London workshop, where you will see how a leather craft studio is equipped and receive practical demonstrations of common leather and bag-making methods.You will be able to choose your project from a selection of different medium-sized bags. You will also be able to pick the leather type, color and hardware you prefer from our stock. All our leathers are beautiful, rescued Italian vegetable-tanned leather from leading tanneries and fashion brands.You will receive an introduction to leather types, including how to mark, cut, edge finish, and hand sew leather using saddle stitching, as well as apply simple fastening hardware. Relevant, useful, and informative handouts and lists of leather and tool suppliers will be provided.At the end of the tuition, you will have:– Gained an understanding of leather types and tanning methods– Been instructed on the use of common fastenings and closure techniques– Received an overview of the correct use of tools for preparing, marking, cutting and punching leather– Learned how to use, read and place patterns– Learned how to saddle stitch leather and understood the different tools and materials used in the technique– Understood and practiced leather craft techniques such as beveling and burnishing– Created your own hand-stitched leather bag to take home with you.   ABOUT THE FINAL PROJECT:The final bag you will create will be a small or medium-sized leather bag from a choice of designs. You will be presented with various shapes to choose from, both feminine and unisex, such as handbags, crossbody bags, bum bags, buckets, and more.   WHY YOU SHOULD CHOOSE ONE OF OUR COURSES:Our classes are different: we are renowned for personal attention to each and every student and importantly the students’ onward path in the industry is paramount to us. All of our courses focus on building useful, practical skills and providing essential information for our learners to be able to actually develop and use their own ability in continuing their journey.Each topic is explained in easy-to-follow steps, and all lessons are organised so that the techniques used can be replicated by students independently.We strongly encourage and support skill sharing and our main focus is to enable more people to access and flourish in our industry.   INCLUDED IN THE COURSE:You will be provided with useful handouts which contain:– A list of recommended suppliers for both leather and fittings (physically in London and online)– A glossary containing information about leather types and characteristics

Inspiraology Hypnotherapy training IHT Susses, is a fully accredited hypnotherapy training programme in Brighton. The course will take you to level 4.

The four colour energies will give you the insights to transform your teams ability to influence customers and tailor their approach to different customers preferences. By building deep rapport and creating trust your customers will strengthen their bond with your organisation. Watch as your sales and profits exceed your expectations.

Our online Focus Awards Level 5 Diploma in Education & Training (RQF) course will provide you with a strong background in understanding the skills you need to progress in the workplace and earn a recognised qualification.

Join Sherien from "Let Go" for an immersive FREE Breathwork Class designed to empower you through the art of mindful breathing! In this class, you'll discover how to use your breath to support better physical health, reduce stress, and enhance mental clarity. Whether you're looking to improve your energy levels, sleep patterns, or simply want to feel more balanced and centered, these breathing techniques can bring profound benefits This class offers you the chance to: - Learn breathwork methods that improve oxygen flow and boost vitality. - Reduce tension and anxiety through guided breathing exercises. - Experience greater focus, emotional balance, and relaxation. - Connect with a supportive community in a calm, nurturing environment. No prior experience is necessary—just come with an open heart and a willingness to breathe deeply and let go. Don't miss this transformative opportunity! Reserve your FREE spot today and take a step towards improved well-being and self-awareness. This class is sponsored by The Volant Charitable Trust Small Grants Programme, administered by Foundation Scotland. It is FREE and is aimed at WOMEN only from ETHNIC MINORITY BACKGROUNDS living in Edinburgh as per this funding application . This means “international”, from every foreign country. (Irish, any other white background, mixed ethnic, Asian/Asian British, Black/African/Caribbean, Black British, Arabic or other ethic groups) However we do welcome locals too so just sign up. We prioritize the area of Gorgie-Dalry-Saughton where our studio is based.  By attending this class you release the teacher, Giada Gaslini and Art and Spirituality Cic, from any liability arising out of any personal injuries, emotional or physical release, death, expectations of results, theft in the venue or damages that may happen to people and objects while attending.