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Customer Service Essentials 1 Day Training in Northampton

Communication Skills 1 Day Training in Northampton

About this Training Course The industry is surrounded with examples of poor Turnarounds, which have injured people and damaged businesses. If Turnarounds are not properly planned, managed and controlled, companies run the risks of serious safety and budget penalties, costly schedule delays and negative impacts on customers. As a consequence, operators are starting to explore Turnaround best practices and establish a more robust methodology. Turnarounds are the highest risk activity that we routinely perform in the industry, but they are also an area of massive variability in approach and outcome. Central to the variability is a lack of written methodologies and training - there are around 1,000 times as many books on maintenance as there are on turnaround management. All too often companies see Turnarounds as something to be survived and therefore it is no surprise that most Turnarounds fail. This 4 full-day course is based upon the Carcharodon 'Best of the Best' model of excellence for shutdown management with inputs from people who have done it from the trenches along with some of the world's most experienced shutdown specialists. All this experience has been condensed into a core methodology - our blueprint for success. It converts Turnarounds from a high-risk nuisance to a business opportunity. It has been used on multiple sites around the world, has been the basis of two books and is also supplemented by a roadmap for building and controlling a successful Turnaround. This is a certificate course where participants will have the option to participate for a short exam on the final day of the course to gain a Certificate in Advanced Turnaround, Shutdown & Outage Management from petroEDGE and the Academy of Turnarounds Operations and Maintenance. The purpose of this course is to equip the participants on the use of the Model of Excellence for Turnarounds and the principles of Challenge Planning to equip attendees with an advanced approach to Turnaround Management. The course is backed by real situations, high levels of interaction, group exercises and multiple case studies. It will explore the underlying mechanisms and levers that shape a Turnaround to demonstrate why we sometimes succeed or fail and introduce new conceptual approaches that can increase our chances of succeeding. Training Objectives Upon completion of this course, the participants will be able to: Position Turnarounds as part of an overall strategy of improving business performance. Build the best Turnaround team possible from available resources. Help senior management build effective steering teams. Reduce the downtime associated with turnarounds while simultaneously improving safety performance. Use the Model of Excellence to analyse their own performance, explain key principles to others and build a detailed methodology of their own. Maximise the benefits of planning and preparation through a proactive challenge planning process where the participants will build a Turnaround from the ground up from concept to execution and review. Target Audience This course has been researched and developed for Experienced Managers, Superintendents, Supervisors, Engineers, Planners, Team Leaders and Coordinators of: Shutdowns/Turnarounds Maintenance Engineering Reliability Plant Outage Asset Management Operations/Audit Safety Course Level Basic or Foundation Trainer Your expert course leader is a highly experienced facilitator in maintenance improvement, change management, continuous improvement and capability development as a management coach and trainer. He has a strong focus on people with an emphasis on developing people and the practicalities of improving maintenance performance rather than just the theory. He has worked internationally across Europe, America, the Middle East and Africa with extensive experience in Oil and Gas, the Chemicals sector and manufacturing as well as working with clients in Steel and Power Generation. As a result, he can bring best practice from a wide variety of sources. He spent the first fifteen years of his career as a specialist trainer working for companies such as Lloyds British Training Services and Rolls Royce. He then went on to work as a Principal consultant for ABB consulting for 15 years. During this time, he refined some of the established improvement tools including how and when to apply them for maximum impact whilst still continuing to develop and deliver training in support of this. Recent work has included improvements to the Work Order to Work Execution processes of Engineering departments and focused on Reliability, Planning and Scheduling. This ongoing field experience has helped him test and refine specialist training in a number of areas. He has been able to use his own experience to contribute with other maintenance specialists to the Carcharodon models of excellence. Its methodologies are recognised as 'Best of the Best' standards providing the inspiration for two books, projects that have won awards such as the prodigious UK Chemical Industries annual Excellence in Engineering award and form the basis of this training. He was recently awarded a national award as coach of the year. He uses the same skills to ensure that he does not just preach maintenance best practice, he discusses it, explains it and ensures that delegates have a much more personal and flexible experience. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations

Writing Clear Business Communication: Virtual In-House Training This program is about learning about the writing process and covers the full spectrum of documents used when corresponding in the workplace. The ability to write effectively comes naturally to some people, but for the vast majority, it is a task often approached with a mixture of trepidation and dread. Effective writing seldom, if ever, 'magically materializes' on the spot. In reality, it is most often the product of planning, writing, and rewriting. This is why writing is called a process; it must go through a series of steps before it is clear and complete. This program is about learning about the writing process and covers the full spectrum of documents used when corresponding in the workplace. The ability to write effectively comes naturally to some people, but for the vast majority, it is a task often approached with a mixture of trepidation and dread. However, the ability to communicate in the written word, for whatever purpose, is an important part of our working and personal lives and can have a direct impact on our ability to persuade, gain commitment or agreement and enhance understanding. Good writing sounds like talking on paper, which is why this program is focused on getting the message across and achieving the desired results using the 'keep it simple and direct' approach. What you Will Learn At the end of this program, you will be able to: Write effective e-mails, letters, memos, and reports Clearly articulate the message Achieve desired results from correspondence Organize content for maximum impact Format for enhanced understanding Choose the appropriate communication medium for each document Revise documents to increase clarity and impact Foundations Concepts Business writing as a form of professional communication How business writing compares to other forms of writing Characteristics of good business writing Challenges with business writing The Project Environment Business writing in the project environment The concept of art, science, and optics of business writing Art Economy Precision Action Music Personality Science Purpose, simple, compound, and complex sentence structures Techniques to engage the reader Point of view: tone, attitude, and humor Organization: opening, body, and closing Support and coherence Optics Visual optics Sound optics Feel optics Effective optics Efficient optics Email Formal vs. informal emails Suggestions for improving email communication Instant and text messaging Reports Common types of reports created Formatting of reports Guidelines for meeting minutes Contracts Types of contracts Common agreements Procurement documents Templates, Forms, and Checklists Templates Forms Checklists Other Formatting Good Documentation Practices Good documentation practices Data integrity in business communication

Overview This AutoCAD Programming using VB.NET course will unlock your full potential and will show you how to excel in a career in AutoCAD Programming using VB.NET. So upskill now and reach your full potential. Everything you need to get started in AutoCAD Programming using VB.NET is available in this course. Learning and progressing are the hallmarks of personal development. This AutoCAD Programming using VB.NET will quickly teach you the must-have skills needed to start in the relevant industry. In This AutoCAD Programming using VB.NET Course, You Will: Learn strategies to boost your workplace efficiency. Hone your AutoCAD Programming using VB.NET skills to help you advance your career. Acquire a comprehensive understanding of various AutoCAD Programming using VB.NET topics and tips from industry experts. Learn in-demand AutoCAD Programming using VB.NET skills that are in high demand among UK employers, which will help you to kickstart your career. This AutoCAD Programming using VB.NET course covers everything you must know to stand against the tough competition in the AutoCAD Programming using VB.NET field.  The future is truly yours to seize with this AutoCAD Programming using VB.NET. Enrol today and complete the course to achieve a AutoCAD Programming using VB.NET certificate that can change your professional career forever. Additional Perks of Buying a Course From Institute of Mental Health Study online - whenever and wherever you want. One-to-one support from a dedicated tutor throughout your course. Certificate immediately upon course completion 100% Money back guarantee Exclusive discounts on your next course purchase from Institute of Mental Health Enrolling in the AutoCAD Programming using VB.NET course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now. Process of Evaluation After studying the AutoCAD Programming using VB.NET course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate.  Certificate of Achievement Upon successfully completing the AutoCAD Programming using VB.NET course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99. Who Is This Course for? This AutoCAD Programming using VB.NET is suitable for anyone aspiring to start a career in AutoCAD Programming using VB.NET; even if you are new to this and have no prior knowledge on AutoCAD Programming using VB.NET, this course is going to be very easy for you to understand.  And if you are already working in the AutoCAD Programming using VB.NET field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  Taking this AutoCAD Programming using VB.NET course is a win-win for you in all aspects.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements This AutoCAD Programming using VB.NET course has no prerequisite.  You don't need any educational qualification or experience to enrol in the AutoCAD Programming using VB.NET course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online AutoCAD Programming using VB.NET course. Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills. Course Curriculum Unit 01: Introduction Module 01: Course Outline 00:03:00 Module 02: Introduction 00:05:00 Module 03: Who is this course for? 00:04:00 Module 04: Tools Needed for this Course 00:01:00 Unit 02: What will you learn from this Course? Module 01: What will you learn from this Course - Overview 00:06:00 Unit 03: Windows Form and Controls Module 01: Windows Form and Controls - Overview 00:04:00 Module 02: ControlsDemo Project - Overview 00:03:00 Module 03: ControlsDemo Project - Creating the Project 00:04:00 Module 04: Controls Demo Project - Designing the Form 00:19:00 Module 05: ControlsDemo Project - Creating the Utility Class 00:10:00 Module 06: ControlsDemo Project - Coding the Combobox Control 00:15:00 Module 07: ControlsDemo Project - Coding the Textbox Control 00:10:00 Module 08: ControlsDemo Project - Coding the Radiobutton Control 00:08:00 Module 09: ControlsDemo Project - Coding the Checkbox Control 00:17:00 Unit 04: Developing Projects Module 01: Draw Rectangle Project - Overview 00:03:00 Module 02: Creating the DrawRectangle Project 00:04:00 Module 03: DrawRectangle Project - Creating the Utility Class 00:20:00 Module 04: DrawRectangle Project - Designing the Form 00:15:00 Module 05: DrawRectangle Project - Coding the User Interface Part 1 00:24:00 Module 06: DrawRectangle Project - Coding the User Interface Part 2 00:18:00 Module 07: DrawRectangle Project - Running the Program 00:06:00 Module 08: Automate Update Layer Project - Overview 00:02:00 Module 09: Creating the AutomateUpdateLayer Project 00:03:00 Module 10: Automate Update Layer Project - Creating the Utility Class 00:17:00 Module 11: AutomateUpdateLayer Project - Designing the User Interface 00:07:00 Module 12: AutomateUpdateLayer Project - Coding the Form 00:18:00 Module 13: AutomateUpdateLayer Project - Running the Program 00:07:00 Module 14: Automatic Block Extractor Project - Overview 00:03:00 Module 15: AutomaticBlockExtractor Project - Creating the Project 00:03:00 Module 16: AutomaticBlockExtractor Project - Creating the User Interface 00:09:00 Module 17: AutomaticBlockExtractor Project - Coding the Form 00:27:00 Module 18: AutomaticBlockExtractor Project - Creating the Utility Class 00:27:00 Module 19: AutomaticBlockExtractor Project - Running the Program 00:10:00 Module 20: AutomateUpdateTextStyles Project - Overview 00:03:00 Module 21: AutomateUpdateTextStyle Project - Creating the Project 00:02:00 Module 22: AutomateUpdateTextStyle Project - Creating the User Interface 00:09:00 Module 23: AutomateUpdateTextStyle Project - Coding the Form 00:20:00 Module 24: AutomateUpdateTextStyle Project - Coding the Utility Class 00:16:00 Module 25: AutomateUpdateTextStyle Project - Running the Program 00:08:00 Module 26: Multiple Plot DWG to PDF Project - Overview 00:03:00 Module 27: MultiplePlotDWGtoPDF Project - Creating the Project 00:04:00 Module 28: MultiplePlotDWGtoPDF Project - Creating the User Interface 00:09:00 Module 29: MultiplePlotDWGtoPDF Project - Coding the Form 00:20:00 Module 30: MultiplePlotDWGtoPDF Project - Creating the Utility Class 00:30:00 Module 31: MultiplePlotDWGtoPDF Project - Running the Program 00:13:00 Module 32: Multiple Object Extractor Project - Overview 00:03:00 Module 33: MultipleObjectExtractor Project - Creating the Project 00:02:00 Module 34: MultipleObjectExtractor Project - Creating the User Interface 00:15:00 Module 35: MultipleObjectExtractor Project - Coding the Form Load Event 00:05:00 Module 36: MultipleObjectExtractor Project - Coding the Browse Buttons 00:10:00 Module 37: MultipleObjectExtractor Project - Coding the Extract Button 00:20:00 Module 38: MultipleObjectExtractor Project - Coding the ProcessDrawing Method 00:09:00 Module 39: MultipleObjectExtractor Project - Coding the ProcessObjectExtraction Method 00:11:00 Module 40: MultipleObjectExtractor Project - Coding the ExtractLine Method 00:09:00 Module 41: MultipleObjectExtractor Project - Coding the ExtractCircle Method 00:03:00 Module 42: MultipleObjectExtractor Project - Coding the ExtractPolyline Method 00:09:00 Module 43: MultipleObjectExtractor Project - Coding the ExtractMText Method 00:05:00 Module 44: MultipleObjectExtractor Project - Coding the ExtractBlock Method 00:05:00 Module 45: MultipleObjectExtractor Project - Running the Program 00:15:00 Unit 05: Conclusion Module 01: Conclusion 00:01:00

Training is on Days 1-3. Testing will be on either day 4 or day 5. Course structure: Establish the weight and dimensions of loads and communicate this information to the crane operator. Select appropriate lifting tackle and attach and detach it correctly and safely. Use clear and unambiguous signals to direct the actions of a crane moving loads of various weights and dimensions. Determine the serviceability of lifting accessories, and maintain and store them. Includes ‘Pick & Carry’ Duties training and testing. The course runs for 4 days (3 days of training and 1 days for technical tests). Instructions You must also bring your own PPE (boots, hi vis vest or jacket, hard hat and gloves). NB VERY IMPORTANT: All candidates must provide identification in the form of a current Photo ID Driver Licence or Passport. If you do not have one of these please call or email us to ask what suitable alternatives might be. If you are undertaking a CPCS course you MUST have passed an approved CITB or NOCN Health, Safety and Environment Test within the last 2 years. If you are unsure about this requirement, please contact us at cpcs@handsonskills.co.uk. If there are any queries regarding this booking, or if you would like to talk to us about further training requirements, please do not hesitate to contact us. You can contact us from Monday to Friday between 09.00 to 16.00 on: Tel: 020 7511 7881 and by email to cpcs@handsonskills.co.uk Before you attend the course, please read the joining instructions and training terms and conditions. It is very important that the course delegate understands the course objectives and complies with the centre rules before attending the course in order to gain maximum value from training. Details of the course are as follows: Registration and course timings: Courses will start at 08:00. You should aim to be at the centre a minimum of 15 minutes prior to the course start time for signing in. There is a half hour break at lunch time (approximately at 12:00) and courses generally finish between 15.30 and 16.00. Depending upon the course content, the instructor may require the course to start and finish at different times on subsequent course days (if any). 📎 SLINGER_manual_PDF_v1.pdf

Scrum Master Exam Prep: Virtual In-House Training This workshop prepares you for the Scrum.org Professional Scrum Master (PSM)™ I certification. A voucher for the exam and the access information you will need to take the exam will be provided to you via email after you have completed the course. NOTE: If you have participated in any of IIL's other Scrum workshops, you can bypass this program and focus on reading/studying the Scrum Guide and taking practice exams from Scrum.org. A Scrum Master helps project teams properly use the Scrum framework, increasing the likelihood of the project's overall success. Scrum Masters understand Scrum values, practices, and applications and provide a level of knowledge and expertise above and beyond that of typical project managers. Scrum Masters act as 'servant leaders', helping the rest of the Scrum Team work together and learn the Scrum framework. Scrum Masters also protect the team from both internal and external distractions. The Professional Scrum Master™ I (PSM I) certificate is a Scrum.org credential that enables successful candidates to demonstrate a fundamental level of Scrum mastery. PSM I credential holders will grasp Scrum as described in The Scrum Guide™1 and recognize how those concepts can be applied. They will also share a consistent terminology and approach to Scrum with other certified professionals. Scrum.org does not require that you take their own sponsored or any preparatory training. However, training can facilitate your preparation for this credential. And this course is based on IIL's Scrum Master Workshop, which is aligned with The Scrum Guide™ and was built based on PSM I credentialed expertise. It will provide you with the information you need to pass the exam and IIL will make the arrangements for your online exam. You will be provided with an exam code and instructions, so that you can take the exam at your convenience, any time you are ready after the course. Passwords have no expiration date, but they are valid for one attempt only. What you will Learn You'll learn how to: Successfully prepare for the Scrum.org PSM I exam Comprehend the Agile Manifesto and mindset Explain the fundamental principles of Scrum, including events, artifacts, and roles Guide the Scrum team in their responsibilities Define Ready and Done Write requirements in the form of user stories Estimate using planning poker and prioritize using MoSCoW Facilitate the team through the 5 Sprint events Fulfill the role of Scrum Master in a Scrum project Create Information Radiators to enable transparency Define the structure of the retrospective Getting Started Introductions Workshop orientation Exam prep preview Foundation Concepts Agile History, Values, and Mindset Introduction to Scrum Scrum events Scrum artifacts Scrum Roles and Responsibilities Product Owner responsibilities Scrum Master responsibilities The Team responsibilities Cross-functional teams Building effective teams The Product Backlog and User Stories The Product Backlog User Stories Definition of Done Backlog grooming Estimating User Stories Story points, planning poker Prioritizing User Stories The Sprint Team capacity and velocity The Sprint Planning Meeting The Sprint Backlog The Sprint Learning to self-manage, self-organize, self-improve Sprint Review and Retrospective Project Progress and Completion The Daily Scrum The Task Board and The Burndown Chart Information Radiators Closing a Scrum Project Summary and Next Steps Review of course goals, objectives, and content Exam prep next steps

On line - on demand course on hand embroidery - full instructions and materials list included or you can purchase a kit from Stitching Kitchen

Microsoft Access 2016 is an information management tool that allows you to store, report, and analyze information within a relational database. This Access 2016 Introduction is designed for beginners so that even if you've never so much as opened the program before, you can learn how to use it like a pro. This course covers all the important features of Access 2016 and demonstrates how to use them. Here you'll learn how to harness the power of Microsoft Access 2016 to organize, store, edit, manage, and report on hundreds of thousands of records. This course will help you master Access and put it to creative, confident use. You'll develop not only strong Access skills, but a solid understanding of good database design concepts. By the time you've finished the course, you'll know how to organize and assemble an effective database for any kind of information you need to store, document, and manage. What Will I Learn? Understand Databases and Database Terminology Work with Data Create Databases and Objects Work with Queries Work with Reports Work with Forms Requirements Basic computer skills. Knowledge of basic database concepts is helpful but not required. Who is the target audience? Students who want to learn database concepts and build basic databases. Introduction Intro FREE 00:01:00 Getting Started What is a database 00:02:00 Understanding Database terminology 00:05:00 Navigating the Access Interface 00:06:00 What is a flat file database 00:04:00 What is a relational database 00:09:00 Relating Tables 00:06:00 Reviewing the Access Ribbon 00:04:00 Working with Data Working with Tables 00:04:00 Navigating Tables 00:02:00 Editing Data 00:03:00 Adding New Records 00:02:00 Using Subdata Sheets 00:03:00 Creating Databases and Objects Understanding Database and Table Design Principles 00:10:00 Using Table Data Sheet View 00:04:00 Working with Field Data Types 00:04:00 Using Table Design View 00:03:00 Using Calculated Fields 00:04:00 Calculating Numbers 00:03:00 Calculating Dates 00:01:00 Calculating Strings 00:02:00 Using the Lookup Wizard 00:05:00 Editing Lookups 00:04:00 Using Indexes 00:02:00 Working with Queries What are Queries 00:03:00 Creating Simple Queries 00:04:00 Understanding the Dynaset 00:02:00 Entering Criteria- Exact Match and Range Operators 00:04:00 Understanding AND v. OR 00:03:00 Using Wild Cards 00:02:00 Using Key Words 00:03:00 Sorting and Hiding Fields 00:02:00 Creating Multi-Table Queries 00:03:00 Additional Tips 00:03:00 Working with Reports What are Reports 00:03:00 Understanding Report Types 00:03:00 Building Effective Reports 00:02:00 Using AutoReport 00:04:00 Understanding the Report Wizard 00:04:00 Using the Report Design View 00:08:00 Creating Labels 00:02:00 Working with Forms What are Forms 00:04:00 Understanding Form Types 00:02:00 Creating Forms 00:02:00 Navigating Forms 00:02:00 Editing Data in Forms 00:03:00 Understanding the Form Wizard 00:03:00 Using the Form Design View 00:04:00 Working with Controls 00:03:00 Using Form Layout View 00:02:00 Additional Tips (2) 00:02:00 Conclusion Course Recap 00:01:00 Resources Resources - Access 2016 Introduction 00:00:00 Course Certification

Learning Objectives Introduction , Getting Started with Access , Working with Data , Creating Databases and Objects , Working with Queries , Working with Reports , Working with Forms , Conclusion   Pre-Requisites Basic computer skills. Knowledge of basic database concepts is helpful but not required.   Description This course is an introduction to Microsoft Access 2019. In this course, students will become familiar with various database components, concepts, and terminology. Students will tour the user interface, create databases, create objects, perform calculations, navigate and work with tables, understand and work with queries, review and work with various reports and reporting features, and review forms and the various tools that go along with them. This course will give the student the required knowledge to complete the Access 2019 Intermediate course. Access 2019 Beginner Module 1: Introduction to the course 00:01:00 Module 2: What is Database 00:03:00 Module 3: Understanding Database terminology 00:04:00 Module 4: Navigating the Access Interface 00:09:00 Module 5: What is Flat file Database 00:03:00 Module 6: What is Relational Database 00:10:00 Module 7: Relating Tables 00:08:00 Module 8: Reviewing the Access Ribbon 00:02:00 Module 9: Working with Tables 00:07:00 Module 10: Navigating Tables 00:03:00 Module 11: Editing Data 00:03:00 Module 12: Adding New Records 00:03:00 Module 13: Using Subdatasheets 00:04:00 Module 14: Understanding Database and Table Design Principles 00:09:00 Module 15: Using Table Data Sheet View 00:04:00 Module 16: Working with Field Data Types 00:07:00 Module 17: Using Table Design View 00:04:00 Module 18: Using Calculated Fields 00:08:00 Module 19: Calculating Dates 00:04:00 Module 20: Calculating Strings 00:04:00 Module 21: Using the Lookup Wizard 00:11:00 Module 22: Lookup Wizard Linking Tables 00:06:00 Module 23: Using Indexes 00:05:00 Module 24: What are Queries 00:06:00 Module 25: Creating Simple Queries 00:05:00 Module 27: Entering Criteria-Exact Match and Ranger Operators 00:06:00 Module 28: Understanding And VS Or 00:06:00 Module 29: Using Wild Cards 00:04:00 Module 30: Using Key Words 00:04:00 Module 31: Sorting and Hiding Fields 00:03:00 Module 32: Creating Multi-Table Queries 00:03:00 Module 33: Creating a Calculated Field in Query 00:05:00 Module 34: Additional Tips 00:05:00 Module 35: What are Reports 00:04:00 Module 36: Understanding Report Types 00:03:00 Module 37: Building Good Reports 00:02:00 Module 38: Using Autoreport 00:06:00 Module 39: The Report Wizard 00:12:00 Module 40: Using the Report Design View 00:07:00 Module 41: Printing Reports 00:04:00 Module 42: Creating Labels 00:05:00 Module 43: Additional Tips 00:09:00 Module 44: What are Forms 00:03:00 Module 45: Understanding Form Types 00:03:00 Module 46: Creating Forms 00:02:00 Module 47: Navigating Forms 00:02:00 Module 48: Editing Data in Forms 00:05:00 Module 49: Understanding the Form Wizard 00:05:00 Module 50: Using the Form Design View 00:04:00 Module 51: Working with Controls 00:07:00 Module 52: Using the Form Layout View 00:03:00 Module 53: Additional Tips 00:07:00 Downloadable Resources Resources - Access 2019 Beginner 00:00:00 Final Exam Final Exam - Access 2019 Beginner 00:20:00