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About this Training Course This 5 full-day course provides a comprehensive understanding of all the maintenance, inspection, diagnostics, testing, troubleshooting, refurbishment, and protective systems of all key electrical equipment including: transformers, inverters, rectifiers, switchgear and circuit breakers, relays and protective devices, cables and accessories, motors, variable frequency drives, uninterruptible power systems, generators, fuses, and industrial batteries. It will cover in detail all the inspection methods and tests required to identify faults and deficiencies in electrical equipment, as well as, the repair techniques and available refurbishment methods. The course will also cover the activities required to commission this equipment and it will also cover all protective systems associated with this equipment. The objective of the seminar is to maximize the efficiency, reliability, and longevity of this type of equipment by providing an understanding of the common problems and repair techniques, preventive and predictive maintenance. Training Objectives Electrical Equipment Testing and Maintenance: Gain a thorough understanding of all the testing and maintenance required for all key electrical equipment including transformers, inverters, rectifiers, switchgear and circuit breakers, relays and protective devices, cables and accessories, motors, variable frequency drives, uninterruptible power systems, generators, fuses, and industrial batteries Electrical Equipment Inspection and Diagnostics: Learn about the inspection and diagnostics required for all the components of transformers, inverters, rectifiers, switchgear and circuit breakers, relays and protective devices, cables and accessories, motors, variable frequency drives, uninterruptible power systems, generators, fuses, and industrial batteries Electrical Equipment Troubleshooting: Determine all the troubleshooting activities required to minimize the downtime and operating cost of transformers, inverters, rectifiers, switchgear and circuit breakers, relays and protective devices, cables and accessories, motors, variable frequency drives, uninterruptible power systems, generators, fuses, and industrial batteries Electrical Equipment Online Condition Monitoring: Learn about online condition monitoring of transformers, inverters, rectifiers, switchgear and circuit breakers, relays and protective devices, cables and accessories, motors, variable frequency drives, uninterruptible power systems, generators, fuses, and industrial batteries Electrical Equipment Repair and Refurbishment: Obtain a detailed understanding of the various methods used to repair and refurbish transformers, inverters, rectifiers, switchgear and circuit breakers, relays and protective devices, cables and accessories, motors, variable frequency drives, uninterruptible power systems, generators, fuses, and industrial batteries Efficiency, Reliability, and Longevity: Learn the various methods used to maximize the efficiency, reliability, and longevity of transformers, inverters, rectifiers, switchgear and circuit breakers, relays and protective devices, cables and accessories, motors, variable frequency drives, uninterruptible power systems, generators, fuses, and industrial batteries Rotating Equipment Vibration Analysis and Balancing Methods: Learn about vibration analysis and balancing methods of motors and generators. Electrical Equipment Codes and Standards: Learn all the codes and standards applicable for transformers, inverters, rectifiers, switchgear and circuit breakers, relays and protective devices, cables and accessories, motors, variable frequency drives, uninterruptible power systems, generators, fuses, and industrial batteries Equipment Causes and Modes of Failure: Understand the causes and modes of failure of transformers, inverters, rectifiers, switchgear and circuit breakers, relays and protective devices, cables and accessories, motors, variable frequency drives, uninterruptible power systems, generators, fuses, and industrial batteries Generator Upgrades and Rewinds: Learn the various methods used to upgrade and rewind a generator Protective Systems: Obtain a detailed understanding of all protective systems required for transformers, inverters, rectifiers, switchgear and circuit breakers, relays and protective devices, cables and accessories, motors, variable frequency drives, uninterruptible power systems, generators, fuses, and industrial batteries Target Audience Engineers of all disciplines Managers Technicians Maintenance personnel Other technical individuals (this course is suitable for individuals who do not have an electrical background) Course Level Basic or Foundation Training Methods Your specialist course leader relies on a highly interactive training method to enhance the learning process. This method ensures that all participants gain a complete understanding of all topics covered. The training environment is highly stimulating, challenging, and effective because the participants will learn by case studies which will allow them to apply the material taught to their own organization. Each delegate will receive a copy of the following materials written by the instructor: The relevant material of the 'ELECTRICAL EQUIPMENT HANDBOOK' published by McGraw-Hill in 2003 (600 pages) Electrical Equipment Maintenance, inspection, diagnostics, testing, troubleshooting, refurbishment, and protective systems Manual (500 pages) Trainer Your specialist course leader has more than 32 years of practical engineering experience with Ontario Power Generation (OPG), one of the largest electric utility in North America. He was previously involved in research on power generation equipment with Atomic Energy of Canada Limited at their Chalk River and Whiteshell Nuclear Research Laboratories. While working at OPG, he acted as a Training Manager, Engineering Supervisor, System Responsible Engineer and Design Engineer. During the period of time, he worked as a Field Engineer and Design Engineer, he was responsible for the operation, maintenance, diagnostics, and testing of gas turbines, steam turbines, generators, motors, transformers, inverters, valves, pumps, compressors, instrumentation and control systems. Further, his responsibilities included designing, engineering, diagnosing equipment problems and recommending solutions to repair deficiencies and improve system performance, supervising engineers, setting up preventive maintenance programs, writing Operating and Design Manuals, and commissioning new equipment. Later, he worked as the manager of a section dedicated to providing training for the staff at the power stations. The training provided by him covered in detail the various equipment and systems used in power stations. In addition, he has taught courses and seminars to more than four thousand working engineers and professionals around the world, specifically Europe and North America. He has been consistently ranked as 'Excellent' or 'Very Good' by the delegates who attended his seminars and lectures. He written 5 books for working engineers from which 3 have been published by McGraw-Hill, New York. Below is a list of the books authored by him; Power Generation Handbook: Gas Turbines, Steam Power Plants, Co-generation, and Combined Cycles, second edition, (800 pages), McGraw-Hill, New York, October 2011. Electrical Equipment Handbook (600 pages), McGraw-Hill, New York, March 2003. Power Plant Equipment Operation and Maintenance Guide (800 pages), McGraw-Hill, New York, January 2012. Industrial Instrumentation and Modern Control Systems (400 pages), Custom Publishing, University of Toronto, University of Toronto Custom Publishing (1999). Industrial Equipment (600 pages), Custom Publishing, University of Toronto, University of Toronto, University of Toronto Custom Publishing (1999). Furthermore, he has received the following awards: The first 'Excellence in Teaching' award offered by PowerEdge, Singapore, in December 2016 The first 'Excellence in Teaching' award offered by the Professional Development Center at University of Toronto (May, 1996). The 'Excellence in Teaching Award' in April 2007 offered by TUV Akademie (TUV Akademie is one of the largest Professional Development centre in world, it is based in Germany and the United Arab Emirates, and provides engineering training to engineers and managers across Europe and the Middle East). Awarded graduation 'With Distinction' from Dalhousie University when completed Bachelor of Engineering degree (1983). Lastly, he was awarded his Bachelor of Engineering Degree 'with distinction' from Dalhousie University, Halifax, Nova Scotia, Canada. He also received a Master of Applied Science in Engineering (M.A.Sc.) from the University of Ottawa, Canada. He is also a member of the Association of Professional Engineers in the province of Ontario, Canada. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations

LEARN CLAIRE RAYMOND'S AWARD-WINNING WINGING IT! SMOKEY EYELINER TECHNIQUE FROM WORLD MASTER ARTIST @CLAIRE.RAYMONDPMU.

Duration 2 Days 12 CPD hours This course is intended for Operations managers, account representatives, customer service staff, help desk and technical support, and anyone working directly with customer will benefit from this course. Overview Define customer service in relation to both internal and external customers Recognize how your attitude affects customer service Identify your customer\'s needs Generate repeat business with outstanding customer service Build goodwill through in-person customer service Provide outstanding customer service over the phone Connect with customers through online tools Deal effectively with difficult situations This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer service. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. Customer Service - A Baseline Recognizing Your Customers Understanding Your Role in Customer Service 2. Developing A Customer Service Mind-Set Leveraging Your First Impression Feeling Positively About Customers Mastering Moods and Emotions 3. Identifying Customer Needs Understanding the Customer\'s Situation Avoiding Assumption and Prejudgment Meeting Basic Needs Seeking to Exceeding Expectations Building Repeat Relationships 4. Connecting with the Customer Achieving Authenticity through Body Language Responding Effectively to Problems Mastering Online Etiquette Seeking Customer Feedback 5. Dealing with Difficult Situations Effectively Addressing Complaints De-escalating Anger Establishing Common Ground Remaining Calm, Respectful and Objective 6. Effectively Addressing Complaints Creating a Memorable Customer Experience Additional course details: Nexus Humans Providing Outstanding Customer Service training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Providing Outstanding Customer Service course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Level 5 NVQ Diploma in Controlling Lifting Operations - Planning Lifts Appointed Person The Level 5 NVQ Diploma in Controlling Lifting Operations - Planning Lifts qualification provides a nationally recognised qualification for individuals who specialise in planning the preparation of site and work activities and planning the lifting activities using cranes and/or lifting equipment to demonstrate their competence Induction - As soon as you register you will be given a dedicated assessor. They will arrange an induction and together with your assessor you'll get to decide on the pathway which best proves your competency. The induction is used to plan out how you will gather the relevant evidence to complete the course. During the course - The assessor will work with you to build a portfolio of evidence that allows you to showcase your knowledge, skills and experience. The assessor will also regularly review and provide you with feedback. This will allow you to keep on track to progress quickly. You will be assessed through various methods such as observations, written questions, evidence generated from the workplace, professional discussion and witness testimonials. On completion - Once all feedback has been agreed, the Internal Quality Assurer will review your portfolio and in agreement with your assessor the certificate will be applied for. To download our PDF for this course then please click here.

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About this Training Course This five-day training course will cover aspects of FPSO operations with an emphasis on management of safety. A background of the methodology used to generate the various safety plans and codes used in the operational safety case will be covered. The course will also review general operational guidelines in the offshore environment to ensure that the operations are completed as designed. This will include offtake operations and maintenance processes for the plant and vessel as well as a session on subsea. Training Objectives To enable participants to obtain an in-depth understanding of FPSO operations, safety and maintenance: Provide a broad overview of how an FPSO operation is set up and established in the field Grasp the various methods used to moor the production units Analyse information and methods required to establish the operation according to local and international regulations. Assess the methods used to calculate the safety parameters and requirements to construct an approved valid safety case Explore conditions to monitor during operations with regards to safety and structure Inspect various types of hazards associated with production and produced materials Review regular and emergency operational maintenance requirements Examine cyclones and weather events causing disconnection Comprehend manning, training requirements and operations including cargo Case studies and Exercises: The training course uses real life examples and case studies to explain the setup, preparation, implementation and operational activities required to successfully complete FPSO operations from a safety and maintenance perspective. This will allow the application of participants' newly-acquired knowledge. Case studies also stimulate independent thinking and discussion among the participants. Case Studies The case studies proposed for this course will include: A group exercise to consider what is the minimum requirement for the production of a safety case Generic plan for the development of a maintenance management system using computer software systems (e.g. Amos) Construction of a UWILD plan to include scope and potential tendering requirements Quizzes The various quizzes can be expanded or arranged to suit the group/interests and topics covered but will generally include the following topics: Mooring types and location where they are primarily used Safety cases Safety management systems Process hazards and mitigation UWILD components and regulations Operations management Offtake operations Target Audience The course is generally aimed at personnel who are involved in FPSO operations as either offshore crew or onshore support team members. This course will also greatly benefit the following groups but not limited to: Process engineers Surveyors Facility engineers Naval architects Operations engineer Health, Safety, Environment (HSE) specialists and managers Maintenance engineers Course Level Intermediate Training Methods The training course is presented in an interactive workshop format that allows for discussion. The course will be delivered through analysis of case studies and running examples of problems. Course Duration: 5 days in total (35 hours) The training instructor relies on a highly interactive training method to enhance the learning process. This method ensures that all participants gain a complete understanding of all the topics covered. The training comprises of information supplemented by visual activities including photographs from various operations and videos of operational and safety activities. Interaction verbally will be necessary to achieve the best learning outcome from the materials. Course timings and breaks  0830 - Registration 0900 - Start of training 1030 - Morning break 1045 - Training recommences 1230 - Lunch break 1330 - Training recommences 1515 - Afternoon break 1530 - Training recommences 1700 - End of training Trainer Your expert course leader has been involved in the Oil and Gas industry for over 28 years in several different roles commencing as a second deck officer on FPSO's and moving through the industry from deck officer to Master, OIM and Field Superintendent. He has also been in charge of semisubmersible and fixed production platforms as field superintendent before moving ashore into senior management roles. On completion of industry specific activities, he moved to teaching roles at South Tyneside Maritime College in the department of marine and simulation and presented live courses to maritime students from cadet to Master.  Prior to returning to Perth in March 2019, he was training manager for a subsidiary of Gaz Transport and Technigaz of France. He has a Master Class 1 certificate with endorsements for hazardous cargoes and a Graduate Certificate in Business Administration as well as multiple course certificates required to operate FPSO's, platforms and semisubmersible facilities. He has been involved in the preparation of national standards for Safety Cases (Australia); Designing and structural setup of competency-based training systems in South East Asia. He was also involved in the development of minimum standards, competency profiles position based and preparation and implementation of training plans to ensure competency in the local staff in Asian operations. He was part of the development team for minimum standards of offshore safety in Australian offshore operations including the implementation of the Common Safety Training Program (CSTP). He was also involved in implementing training plans for both simulator and classroom based courses in LNG operations and cargo tank design and construction. Highlighted work experience: Premier Petroleum Myanmar Ltd Petronas Carigali Newfield Australia (Cartier) Pty Ltd: FPSO Jabiru Venture FPSO Challis Venture Onshore OIM Australian FPSO Management Pty. Ltd. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations

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Online Course now available via Teachable Platform – How do People Learn? Learn at your own pace… with text and videos to support your learning experience. Inclusive Education: Neurodiversity Course Presented by Inclusive Solutions  About This Course: Designed for educators, psychologists, and teachers, this course offers an immersive experience in inclusive education strategies specifically for neurodivergent children. Two leading experts—Dennis Rollins MBE, celebrated trombonist and teacher, and Colin Newton, an experienced inclusive educational psychologist—will guide you through practical approaches and proven techniques to improve inclusive education.  Key Benefits of the Course:  Understand learning processes tailored to neurodivergent students with learning differences. Explore dominant psychological models of learning and their practical, real-world applications. Participate in engaging, hands-on activities to reinforce inclusive teaching strategies. Gain strategies to foster motivation, confidence, and a sense of autonomy in learners Meet the Instructors: Dennis Rollins MBE Dennis Rollins MBE is a renowned trombone player and award-winning educator with over three decades of experience. Known for his unique approach, Dennis has collaborated with top artists worldwide and has received prestigious awards for both performance and jazz education.   Some of Dennis’ recognised lifetime achievements are as follows:  Worked with artists such as Jamiroquai, Courtney Pine, Maceo Parker, The Brand New Heavies, Blur, US3 and Monty Alexander. Won BBC Best Band with Badbone & Co, 2006. Trombonist of the Year, British Jazz Awards and Ronnie Scott’s Jazz Awards, 2007. X2 nominated in the 2008 Parliamentary Jazz Awards: Musician of the Year and Jazz Education, winning the latter category. JazzYorkshire Award Best Band for his band Velocity Trio, 2012. British Trombone Society (BTS) Player of the year Award, 2013. Honorary Fellowship from the Royal Welsh College of Music and Drama, 2022. Recently honoured with an MBE, Dennis brings a creative, real-world perspective to teaching music, particularly for learners with complex needs.  Learn more about Dennis Rollins: Dennis Rollins Website   Colin Newton Colin Newton is a seasoned educational psychologist and passionate advocate for inclusive education. With over 40 years in the field, working across the UK and internationally. Colin is known for his passion for promoting the inclusion of all children in mainstream schools, and for his practical applied work around person-centred planning, restorative justice and in-depth problem-solving. His work has inspired a shift toward inclusive practices across the UK, as he brings both experience and innovative thinking to the world of education.  Colin says: ‘Instinctively from an early age I was against children being sent away to boarding schools and later to special schools and settings. Later I was inspired by disabled activists and Canadian and North American inclusionists who were working to change the world of education with radical innovative thinking and approaches - the work was political, social and spiritual - I was in and never looked back!’  Colin’s career has been values-driven, but also practical using applied psychology in training and real-life problem-solving with schools, families and individual children and young people.     Learning Objectives: By participating in this course, you’ll be able to:  Gain a deeper understanding of inclusive learning processes for all children and adults Differentiate approaches to address the emotional complexities of teaching and learning Master techniques to support effective teaching and meaningful learning Explore the role of relationships and engagement in successful learning Analyse psychological models and identify their real-world applications in education Reflect on the practices of outstanding teachers to inspire deeper learning   Course Topics: Learning Through Imitation Learn how social learning theory (Bandura) highlights the power of imitation. Discover how learners naturally gravitate toward peers and key adults as role models, absorbing skills and behaviours. Contextual Learning Explore Jerome Bruner’s view on context in learning. Understand how learning is always connected to a broader context, which makes it meaningful and applicable. Motivation and Structured Steps Discover techniques to ignite motivation in learners. We’ll discuss how structured, step-by-step support and person-centred encouragement can make a profound difference, particularly for those with learning barriers. Building Self-Efficacy in Learners Understand how educators can nurture self-efficacy, encouraging learners to set their own goals and take charge of their learning journey. Who Should Attend? This course is ideal for:  Educators and psychologists aiming to enhance their understanding of learning processes Teachers who want to develop inclusive teaching strategies for neurodivergent and learning-different students Format A dynamic, hands-on workshop blending lectures, real-world insights, and practical exercises. 

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