1514 Courses

£ 12.50 per session A series of hourly small group sessions where we look at different aspects of Word Alternatively, we can do you one-to-one sessions, either via virtual classroom or in person at our training course. These are £30 per hour, or £125 for 5-hour blocks.

£ 12.50 per session (when doing this with others, in a small group). £60 for all 6 sessions A series of hourly small group sessions where we look at different aspects of Publisher In each session, we'll be covering a different aspect of Publisher Would you like us to cover anything specific? Contact us! Alternatively, we can do you one-to-one sessions, either via virtual classroom or in person at our training course. These are £30 per hour, or £125 for 5-hour blocks.

Key Objectives for the Training provision Effective listening to a client's needs and requirements during various stages of the sales process. Engage in meaningful communication with clients, learn to identify challenges and opportunities that relate to the prospects. Overcome the identified challenge. Build long term rapport and establish trust with the prospect throughout the sales process, Ensure continued customer satisfaction that can turn into repeat business. Be able to build rapport with customers or clients. Know the right questions to ask to fully understand the customer or client’s needs without putting on any pressure. Be able to check you have the right information from the customer or client. Be able to match products and services to the customer or client using the information you have gathered. Be able to influence effectively. Know how to stand out from your competitors. Stage 1 – Research the Company’s ‘Value Propositions’ and USP Analysis  Conducting 30 min confidential interviews with a cross-section of the eligible Attendees & the Stakeholders, in order to gain an objective understanding of the various scenarios and clients that the Participants work with. the Company’s ‘Value Propositions’ Unique Selling Points The Customers’ journey(s) The Competition’s offers for analysis and comparisons. From these findings, a carefully calibrated bespoke Programme will be designed and delivered.  Stage 2 - Design the Bespoke 2 x day Course  nd Stage 3 - Delivery of the Course Programme This Programme can be delivered in 2 x consecutive days, or split between 2 – 3 weeks, to make it more ‘work-friendly’ – if required. It is very practical and commercially focussed in approach, with lots of interactive exercises designed to draw out the learning applications via the debriefings. The ‘Real Play’ scenarios on day 2 will be based on specific case studies drawn from the Research findings so that they are authentic to optimise the learning. Individual Action Plans will be captured at the end of each day to be debriefed by the Participants’ respective Line Managers.  Template Programme Day One – Foundation – Strategic Approach Section One – The Principles of Consultative Selling Defining ‘Consultative Selling’ The Company’s ‘Unique Selling Points’ & Value Proposition The Consultative Selling model – the five stages Avoiding appearing ‘pushy’, ‘pressurising’ or ‘talking through the sale’ Section Two –Strategy & Preparation  ‘Buy-Class’ Matrix Strategic plan Template – matching services/products to identified needs & opportunities. Preparing a range of objectives Constants and variables – USP’s Researching key Client/Decision Makers’ priorities, profile & background (LinkedIn etc.) Preparing for potential & likely Objections Section Three – Email etiquette & ‘influencing’ email correspondence.  Email etiquette A.B.S.U.R.D model Clarity and tone – discovery of clients’ needs & motivational factors. Techniques to influence and ‘nudge’. Ensuring the data and content have a ‘gentle’ motivational & appealing message. Top Tips Day Two – Practical Application Section Four – Rapport Building & Effective Communication skills ‘Behaviour Labelling’ techniques – setting a positive tone. Asking Open Questions – gaining a full understanding of the clients’ priorities & expectations. EQ - Inviting opinions; perspectives; experiences – winning confidence. Active Listening – focus and commitment to understand. ‘Reading the room’ – adapting to responses and reactions. Maintaining focus on relevant topics that the Client cares about; carefully consider the opportunities to influence. But NO PRESSURE! Building a ‘bond of trust’ with commitments and authentic, shared values. Section Five – Explaining the Benefits – aligned to the Customers’ Priorities Understanding ‘Why do People Buy?’ Research data analysis. Open questions that lead to understanding the key issues and Clients’ priorities. Avoiding the danger of ‘pressurising’ the Client. Responding to objections effectively, with confidence and sensitivity. Explaining the benefits that are aligned to the Clients’ stated requirements. Making the Data ‘sing’ – memorable takeaways for the Client. Augmented benefits – Brand confidence; Case studies; Warranty; Service; Range; Flexibility etc. in alignment with their stated preferences/requirements Differentials compared to Competitors Section Six – Winning Commitment Inviting commitment – with confidence Consultative Selling Closing techniques (e.g. Alternative Close/Assumptive Close et al) Avoiding ‘talking through the sale’ – knowing when to ‘Shut UP!’ Confirming agreement – ensuring Clients’ motivation for repeat business Section Seven – Practical Application ‘Real Play’ From the Research findings, carefully devised scenarios can be generated to provide the most valuable learning opportunities to underpin all the skills & techniques covered in the Programme.  Potential Real Play scenarios: A well-established customer has indicated that they are soon to be opening up additional new offices – this presents an opportunity to arrange for the Company to support them with their upcoming needs. After some very positive feedback and with the upcoming contract renewal imminent – how can the Company give the Customer more high-quality support in other areas of their business? A Competitor has been to see the client and they have prompted some concerns about ‘value for money’ & ‘quality of service’. How Real Play works… The group is split the group into 2 sub-groups, one with our Professional Actor (option available); the other with the Trainer or a willing Participant. Each group has a brief and has to instruct their Trainer/Actor/Participant on how to approach the scenario supplied. The Actor and Trainer (or willing Participant) perform the role play(s) as instructed by their respective teams; however, during the action they can be paused for further recommendations or direction. The outcome is the responsibility of the team(s) – not the performers. Debrief the full Programme Individual Action Plans - to be followed through. ‘Best Practices’ for application into the business Options for Exercises within the Programme  Sample Exercise – Red & White  There is a specific time managed agenda and itinerary, which puts the group under pressure.  The key challenge is for the sub-groups to maximise the commercial value from the task, however there is always a great danger that the individuals attempt to gain financial progress at the expense of the other group! Debriefing points: Persuasive communication and influence across barriers Gaining buy-in when others are sceptical Strategic planning accounting for others’ behaviours Sample Exercise – Communication Challenge Each Participant has different pieces of information, but are not allowed to share it visually. They are only allowed to communicate to work out the solution hidden among the large amount of data. Debrief: Structured approach Maintaining focus through distractions/interference Active Listening Controlled communication Sample Exercise – Persuasive emails Sample emails are shared to be critiqued and improved upon to be debriefed: Tone & impact Making the Data ‘sing’ Influential & motivational language Customer centric message. Sample Exercise –Juggling   Each Participant has to pass the ‘Customers’ (Juggling balls) carefully through the system with all the other Participants to reach a profitable conclusion  Debrief: EQ to read the room and effectively communicate, when the pressure is on Customer focus and adapting to challenges Devising a plan that wins buy-in Overcoming competing ideas to get to ‘best practice’ Consistent commitment, communication and motivational drivers that influenced performance. Sample Exercise –Critical Path  The group are provided with 30 x discs and some ‘post-it’ notes. (no pens or pencils are allowed) Their brief is to create a grid shape with the 30 x discs, which will act as ‘stepping stones’ for the ‘Critical Path’ But they have to follow the correct order through the grid from the start to finish, which they will have to work out through ‘trial & error’ All of the team must pass through the ‘Critical Path’ worked out on the grid, observing the constraints, within the time limit. No talking is permitted once they start using the materials Debrief: - Clear communication focussing on the ‘client’s journey’ Planning for challenges Identifying risks and mitigating them Role allocations & support Quality control and disciplines  Sample Exercise –Back to Back  Each Participant is positioned back-to-back with a partner. They have to work out precisely what the ‘statement’ given to the other person is without looking around. Each person has a different brief. Debrief: - Asking Open Questions Active Listening Accuracy in identifying the objective.

Reiki II welcomes us to a whole new depth and dimension to our practice, elevating the light within. This course is a comprehensive journey designed to deepen your connection to Reiki and provide you with an array of creative tools that will expand your energy channels and empower you to harness the profound healing energy of Reiki, whilst paving the way to practice professionally. Come prepared to spend two days with like-minded people, deepening our experience of Reiki together. Course Highlights: Review of Reiki Level One and Journey so far Initiation into the three sacred Reiki II symbols Receive the Reiki II Attunement Hands-On Treatment Demonstration, with Reiki II Symbols Self-Treatment and Practical Healing Others Practice Distant Healing across space and time, allowing you to heal your past, prepare yourself for the future and help others at a distance. Give each other a Reiki Treatment using the symbols Reiki Ethics and Values Developing a foundation for building a professional Reiki practice About your Teacher Reiki courses are taught by Reiki Master Teacher: Fionn Leitch, who will guide you through everything you need to know to be able to use Reiki confidently and begin applying it effectively in your life and relationships.  This course is designed to combine the spiritual and the practical. My style of teaching is personal and relaxed, with plenty of lightness and laugher. There will be plenty of time for questions, and time to get to know the other students. Why I teach a 2-day Course:  My original training in South Africa was over 12 weeks which covered Reiki 1 and 2 as well as acupressure and Qui Gong. It was through in-depth training, that I formed a richer understanding of energy and how it works. It gave me a deeper knowledge on the mind body connection as well as insight into myself and other people and situations in my life. I also believe the more practical experience you gain with like-minded people, set you up to be more confident as you begin your professional practice. Reiki can be life-transforming if you commit seriously to using what you learn. The more you connect with Reiki and the more skilled you become, the more amazed you will be at its powerful effects. Next Course Dates in Edinburgh: Dates: 16 and 17 November 2024 Times on both days: 9am - 5pm with an hour's break for lunch Course Includes: 2 Full days of tuition Comprehensive and informative manual Reiki II certificate, after completion of case studies Ongoing support and feedback on case studies submitted. Entry Requirements: Reiki Level 1. If you studied your Reiki Level 1 under a different Reiki Master, please send us a copy of your qualification once enrolled. It is advised that there is a gap of at least 2-3 months between Reiki i and Reiki II. Preparation will be the same for the level one in that alcohol should be avoided up to a week before and caffeine and nicotine at least a day before. Assessment Criteria As part of the Reiki Level II course, you will be required to submit case studies after the 2-day course. The details of how to complete your case studies be given during the course. Once these have been submitted, you will be qualified to Level II and receive your certificate. Investment: £255.35 (£85.35 non-refundable deposit required to secure your space) Payment plans are available. Please contact me to discuss. Alternatively, you can pay in 3 via PayPal. Any questions please do feel free to get in touch! It is my honour to be able to share this with you! Reiki allows us to remember and return home to Universal love! There has never been a more key time for you to elevate your light within!

A relaxed and informal Goldwork Embroidery course in the lovely setting of a converted 18th Century cotton mill in Warwick Bridge, Carlisle. A relaxed and informal Goldwork Embroidery course in the lovely setting of a converted 18th Century cotton mill in Warwick Bridge, Carlisle. Learn the unique techniques of the fascinating art of Goldwork Embroidery with a comprehensive design that samples essential specialised goldwork stitches and techniques.

EPFA and EFAW combined course

In this comprehensive course, we will guide you through the world of Oracle Database Administration, starting from the basics and equipping you with the skills to create databases, manage storage, implement backup plans, apply patches, troubleshoot issues, and excel in the role of a professional DBA.

Exploring alternatives is a problem-solving stage. Pinpoint areas of agreement and conflict and discover how to look for common ground and reassess positions. Understand how to encourage seeking an agreement that collaborates, but compromise if necessary. Discover a strategy to learn buyer price limitations. Learning Objectives Summarize how to pinpoint underlying needs, Determine buyer price limits, Describe how to work defensively with 'offensive' buyer gambits Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Causes of dysphagia and common swallowing problems The anatomy of swallowing About this event Causes of dysphagia and common swallowing problems The anatomy of swallowing How to recognise when someone is having difficulty swallowing Reducing risk of choking Knowing when to escalate and refer to a specialist Privacy, dignity and respect Alternatives to oral feeding

Hand Tied Bouquet Floral workshops for all seasons. Perfect for groups, hen parties, birthdays and for those interested in learning how to create a gorgeous bunch of flowers from sustainable resources and in season from our cutting garden.