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1999 Courses

Budgeting and Forecasting

4.9(27)

By Apex Learning

Overview This comprehensive course on Budgeting and Forecasting will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Budgeting and Forecasting comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Budgeting and Forecasting. It is available to all students, of all academic backgrounds. Requirements Our Budgeting and Forecasting is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 3 sections • 11 lectures • 01:33:00 total length •Lecture-1 - Why Budget and Forecasts: 00:11:00 •Lecture-2 Is budget planning a paper exercise: 00:05:00 •Lecture-3 Operational and Financial Budget: 00:07:00 •Lecture-4 - Components - Revenue Budgets: 00:05:00 •Lecture-5 - Components - Cost Budget: 00:11:00 •Lecture-6 - Qualitative Aspects: 00:05:00 •Lecture-7- Process of Budgeting - Logical Steps: 00:09:00 •Lecture-8 - Revenue Budget - What Information we need to make revenue budgets: 00:08:00 •Lecture-9 - Example we used in Class to demonstrate a broad process in budget and planning: 00:17:00 •Lecture-10 - Cost Budget Process - Link from revenue and operational plan: 00:05:00 •Lecture-11-Cost Budget Process - Other aspects: 00:10:00

Budgeting and Forecasting
Delivered Online On Demand1 hour 33 minutes
£12

Diploma in Water Treatment

4.9(27)

By Apex Learning

Overview This comprehensive course on Diploma in Water Treatment will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Diploma in Water Treatment comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Diploma in Water Treatment. It is available to all students, of all academic backgrounds. Requirements Our Diploma in Water Treatment is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 2 sections • 15 lectures • 05:02:00 total length •Module 01: Overview of Water Treatment: 00:11:00 •Module 02: Water Quality: 00:29:00 •Module 03: Wastewater Sampling and Analysis: 00:14:00 •Module 04: Preliminary Treatment: 00:28:00 •Module 05: Coagulation, Flocculation and Clarification: 00:23:00 •Module 06: Sedimentation: 00:14:00 •Module 07: Filtration: 00:20:00 •Module 08: Flotation: 00:19:00 •Module 09: Removal of Fats, Oils and Grease: 00:30:00 •Module 10: Inorganic Constituents Removal: 00:28:00 •Module 11: Ion Exchange: 00:13:00 •Module 12: Biological Process of Water Treatment: 00:29:00 •Module 13: Aerobic Processes of Biological Treatment: 00:25:00 •Module 14: Disinfection: 00:19:00 •Assignment - Diploma in Water Treatment Course: 00:00:00

Diploma in Water Treatment
Delivered Online On Demand5 hours 2 minutes
£12

Level 5 Diploma in Team Leader Training - QLS Endorsed

4.7(47)

By Academy for Health and Fitness

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before In today's fast-paced business world, effective team leadership is more crucial than ever. Recent studies in the UK indicate that businesses with strong leadership structures enjoy a 23% higher employee retention rate and a significant increase in productivity. Are you ready to enhance your leadership skills and propel your team to new heights? This comprehensive Team Leader Training Bundle equips you with the knowledge and practical tools to become a confident and effective leader, fostering a thriving and productive team environment. With a single payment, you will gain access to Team Leader Training course, including 10 premium courses, a QLS Endorsed Hardcopy certificate (for the title course) and 11 PDF certificates for Absolutely free. This Team Leader Bundle Package includes: Main Course: Diploma in Team Leader Training at QLS Level 5 10 Additional CPD Accredited Premium Courses - Course 01: Leadership Skills Course Course 02: Diploma in Employee Management Course 03: Team Building & Management Diploma Course 04: Workplace Team Networking Diploma Course 05: Diploma in Meeting Management Course 06: Quality Assurance (QA) Manager Course 07: Level 3: Public Speaking Diploma Course Course 08: Maximising Personal Productivity Course Course 09: Self-Esteem & Confidence Building Course 10: Workplace Stress Management Diploma This extensive Team Leader Training bundle offers a variety of courses that cover all aspects of successful team leadership. Learn the fundamentals of team building and management, develop essential leadership skills, and discover effective strategies for employee motivation and performance management. You'll also gain valuable insights into communication techniques, conflict resolution, and fostering a positive and productive work environment. Learning Outcomes of Team Leader Training Develop essential leadership qualities like communication, delegation, and motivation. Master effective team-building strategies to create a cohesive and collaborative unit. Implement successful conflict resolution techniques for a harmonious work environment. Learn how to manage projects, delegate tasks, and prioritize workloads efficiently. Discover methods to boost team morale and create a culture of continuous improvement. Gain the confidence to deliver impactful presentations and inspire your team. Take control of your team's success and propel your career forward. Enrollin this bundle today! Why Choose Our Team Leader Training Bundle? Get a Free QLS Endorsed Certificate upon completion of Team Leader Training Get a free student ID card with Team Leader Training Training The Team Leader Training is affordable and simple to understand The Team Leader Training is an entirely online, interactive lesson with voiceover audio Lifetime access to the Team Leader Training course materials The Team Leader Training comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Main Course: Diploma in Team Leader Training at QLS Level 5 Module 01: Defining Team Module 02: Understanding Management and Leadership Module 03: Building High-Performing Teams Module 04: Motivating Team Members Module 05: Talent Management Module 06: Stress Management and Mental Health Module 07: Succession Planning Module 08: Communication Skills Module 09: Negotiation Techniques Module 10: Managing Change and much more... Course 01: Leadership Skills Course Module 01: Introduction to Leadership Module 02: Qualities of a Good Leader and Leadership Module 3. Creativity in Leadership Module 4: Organisational Skills Module 5. Leadership Skills and Competencies Module 6: Communication Skills Module 7: Negotiation Techniques Module 8. Cultivating Inclusion, Belonging, and Engagement Module 9. Leadership Foundations Module 10. Emotional Intelligence and much more... Course 02: Diploma in Employee Management Module One: Purpose Of Onboarding Module Two: Introduction Module Three: Millennials And Onboarding Module Four: Onboarding Checklist Module Five: Engaging The Millennial Employee Module Six: Following Up With The Millennial Employee Module Eight: Setting Expectations With The Millennial Employee Module Eight: Mentoring The Millennial Module Nine: Assigning Work To The Millennial Employee Module Ten: Providing Feedback =========>>>>> And 8 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your QLS Endorsed Certificates and CPD Accredited Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*11 = £143) QLS Endorsed Hard Copy Certificate: Free (For The Title Course: Previously it was £119) CPD 255 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this course. This bundle is ideal for: New Team Leaders Aspiring Leaders Team Managers Project Leaders Supervisors Requirements You will not need any prior background or expertise to enrol in this Team Leader Training bundle. Career path After completing this Team Leader Training bundle, you are to start your career or begin the next phase of your career. Team Leader Project Manager Department Head Manager Director Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. Diploma in Team Leader Training at QLS Level 5 Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.

Level 5 Diploma in Team Leader Training - QLS Endorsed
Delivered Online On Demand3 weeks
£119

Youth Work Certificate Complete Diploma

4.9(27)

By Apex Learning

Flash Sale | CPD Certified | Free Assessment | 24/7 Tutor Support | Lifetime Access

Youth Work Certificate Complete Diploma
Delivered Online On Demand1 hour 59 minutes
£12

Life Coaching Diploma - CPD Certified

4.9(27)

By Apex Learning

**Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now** As our young generations face the dilemma of goal-setting and decision-making processes, our life coaching programme is perfect for individuals and professionals aspiring to help by becoming better life coaches. Life skills are essentially developing awareness in different phases of life. Life Coaching is a comprehensive understanding of how to enjoy life without compromising on professional success, using conscious actions to transform your life. In addition, life Coaching helps you to develop methods to do better. In this life coaching course, we will take you through the process of becoming a coach step-by-step. You will learn everything you need to know about the fundamentals of good coaching, complete with techniques and exercises that will help you design an action plan for you or your clients. Along with this Life Coaching course, you will get 10 premium courses, an original hardcopy, 11 PDF Certificates (Main Course + Additional Courses) Student ID card as gifts. This Life Coaching Bundle Consists of the following Premium courses: Course 01: Life Coaching | Online Course Course 02: Coaching & Mentoring Course 03: Mental Health Course Course 04: Mental Health Laws and Awareness - Level 2 Course 05: Neuropsychology and Development of Children Course 06: Couples Therapy & Counselling Course 07: Cognitive behavioural therapy Course 08: EFT - Emotional Freedom Technique Course 09: Addiction and Mental Health - Dual Diagnosis Course 10: Domestic Violence and Abuse Awareness - Level 2 Course 11: Dialectical Behaviour Therapy What will you learn from this Life Coaching Bundle? Fundamentals of life coaching and the BIG Goals that will transform your life Know how to make real decisions, stick with them, and get effective results Discover the life skills that have the biggest impact on your success and how you feel You'll also learn how to be more creative and intelligent through our life coaching curriculum Understand the secrets of how to program your mind to think better than ever before Enrol now in Life Coaching to advance your career, and use the premium study materials from Apex Learning. Life Coaching Diploma - CPD Certified Curriculum of Life Coaching Bundle The Purpose and Fundamentals Develop Your Self-Awareness The Development of Core Beliefs and Managing Fears Types and Key Attributes of a Life Coach Understanding Emotional Intelligence Body Language and Communication Techniques A Structure for Client Work and Goal Setting Basic Principles for Business Development and Growth The Ethical Coach: Protect Yourself and Your Clients And much more... How will I get my Certificate? After successfully completing the Life Coaching Diploma - CPD Certified course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) PS The delivery charge inside the UK is £3.99, and international students have to pay £9.99. CPD 115 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Life Coaching Diploma - CPD Certified course is for all. Requirements No requirements to enrol in this life Life Coaching Diploma - CPD Certified course. Career path Life Coaching Diploma - CPD Certified Life Coach - £20k-£100k/year. Spiritual Coach - £20k-£80k/year. Wellness Consultant - £25k-£60k/year. Mindfulness Coach - £20k-£80k/year. Meditation Teacher - £15k-£40k/year. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Life Coaching | Online Course) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Life Coaching Diploma - CPD Certified
Delivered Online On Demand
£39

English Grammar Level 3

4.9(27)

By Apex Learning

Overview Proficient English speakers have a competitive edge in the global job market, being valued for their precision and clarity of expression. Enter the "English Grammar Level 3" course. This comprehensive learning module is meticulously crafted to refine one's grasp of the English language. Beginning with an 'Introduction to the Course,' learners are systematically guided through essential topics, from 'The Basics of Grammar' to recognising 'Common Mistakes and Ways to Improve'. This in-depth exploration ensures participants have an advanced understanding of sentence structures, correct punctuation application, accurate spelling, and the nuanced art of forming questions.Join the "English Grammar Level 3" course today and redefine excellence in the English language. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Key Features of the Course: FREE English Grammar CPD-accredited certificate Get a free student ID card with English Grammar (£10 applicable for international delivery) Lifetime access to the English Grammar materials The English Grammar comes with 24/7 tutor support Get instant access to this English Grammar course Learn English Grammar from anywhere in the world The English Grammar is affordable and simple to understand The English Grammar is an entirely online Description Improve your English grammar with this Level 3 course. Learn advanced rules like sentence structure, tenses, and punctuation to make your writing and speaking better. Great for anyone who wants to sharpen their English skills for work, study, or everyday use. Course Curriculum 8 sections • 8 lectures • 02:01:00 hours total •Introduction to the Course •The Basics of Grammar •The Basics of Sentence •Structure of Sentence: •Questions: •Punctuation and Capitalisation •Spelling •Common Mistakes and Ways to Improve Who is this course for? There is no experience or previous qualifications required for enrolment on this English Grammar Level 3. It is available to all students, of all academic backgrounds. Requirements Our English Grammar Level 3 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc.

English Grammar Level 3
Delivered Online On Demand2 hours 1 minutes
£12

Dealing With Difficult People In Life & Work - Powerful!

By iStudy UK

The course, Dealing with Difficult People in Life & Work - Powerful!, will help you to take strategic steps towards difficult people. It might not be possible to step away from difficult people, especially if it is your job to cope with them. There are ways to manage your relationships in a positive manner.  The course on dealing with difficult people is designed by Prof. Paul Cline (PhD) and Sador Kiss. The instructors are experts in the field of psychology and years of experience in mentoring people. Throughout the course, you'll learn how to control your emotions in relation to your power and strength under particular circumstances. You'll discover techniques of setting up boundaries and enhancing day-to-day collaborations. What you'll learn You Will Have Specific Skills to Handle Each Major Type Of Difficult Person Effectively Be More Effective In Dealing With Office Politics Be Better Able To Set Boundaries Understand Difficult People Better - Understand Why They Do What they Do You Will Have Unique Strategies For Dealing With Difficult People Not Found Elsewhere Why You Should Choose 'Dealing with Difficult People in Life & Work' Access from all types of devices with internet access and optimum screen size 2 hours of video lessons 1 full-length article 1 downloadable resource A CPD-accredited certificate of completion Opportunity to download PDF certification promptly after successful completion of the course. Gaining the skills to deal with the majority of difficult people successfully Setting up boundaries Learning about some uniques strategies for dealing with difficult people Dealing with office politics Understanding the actions and perspectives of difficult people Who is this course for? The course is applicable to anyone who deals with difficult people in their job or professional life. It especially relates to managers, HR professionals, supervisors, mental health workers and teachers. Requirements PC Beginner Level and Internet Access Career Path If you are good with people, you make quick progress in your job. In your family, people approach you for suggestions and you can help others with their relationships. More importantly, you can maintain a healthy balance in your personal life and workplace if you can deal well with difficult people. Dealing With Difficult People In Life & Work - Powerful! Fundamentals of Dealing With Difficult People AND Ourselves FREE 00:08:00 Powerful Insights and Strategies 00:16:00 Problem Solving! Specific Techniques For Handling Difficult People 00:13:00 Problem Solving (Part 2)! Specific Techniques For Handling Difficult People 00:13:00 Problem Solving (Part 3)! Specific Techniques For Handling Difficult People 00:14:00 Final TIPS and Recommendations! 00:10:00 BONUS LECTURE! Learn How To Make Difficult Emotions PASS you by! 00:10:00

Dealing With Difficult People In Life & Work - Powerful!
Delivered Online On Demand1 hour 24 minutes
£25

Organisation's Culture Management Training Course Online

By Lead Academy

This course will equip you with the skills and knowledge to recognise the need for culture change and evaluate the health of an organization's culture by using existing operational assessment techniques and tools. This Course At A Glance Accredited by CPD UK Endorsed by Quality Licence Scheme Understand the fundamentals of corporate culture and culture change Recognise the importance, need and purpose of cultural change Identify the tools required to change a culture Discover methods for implementing culture change and managing the change process Understand the role of development, mentoring, communication and collaboration Discover the long and short-term solutions for culture change Demonstrate the types of culture to aim for Know what you will need before initiating a culture change Organisation's Culture Management Training Course Overview This Corporate Culture Training Course is ideal for managers, team leaders, or business owners who want to boost their company's performance, as well as for people who want to gain knowledge about the fundamentals of corporate culture. This course will help you improve and control the corporate culture within your organisation to drive better organizational integrity and structure. You will gain knowledge about the basics of corporate culture and understand why this is beneficial for the organisation You will gain knowledge about how to manage the cultural change process with various tools and techniques. Upon successful completion of this Corporate Culture Training Course, you will be able to recognise the corporate culture and understand how it should be implemented within the organization to promote maximum efficiency. Who should take this course? This Corporate Culture Training Course is primarily aimed at: Team leaders Beginner managers Business owners Human resources practitioners. Culture evolution leaders Aspiring HR professionals However, this course is not restricted to any single profession or field of work. This course can also benefit anyone who wants to implement corporate culture within their organisation. Entry Requirements There are no academic entry requirements for this Corporate Culture Training Course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This Corporate Culture Training Course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Course Curriculum Introduction Introduction The Fundamentals of Culture Change What Is Organisational Culture What Is Culture Change The Purpose of Culture Change The Importance of Culture Change Tools to Change a Culture Tools to Change a Culture Introduction Quick Wins Training Courses Development Mentoring Involvement in The Process Process Reform Communication & Collaboration Management Culture Other Points to Consider Tools a Short, Medium or Long Term Solution What You'll Need Before Initiating Culture Change How to Identify Culture in Need of Change Types of Culture to Aim for Case Study Close Out Close Out Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Quality Licence Scheme Endorsed The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees.     Certificate of Achievement Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35.   FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Organisation's Culture Management Training Course Online
Delivered Online On Demand
£25

NLP Diploma

By Proactive NLP Ltd

NLP Diploma training & certification with Proactive NLP Ltd is your first step towards self-mastery. Start getting what you want from life.

NLP Diploma
Delivered In-PersonFlexible Dates
£675 to £750

Customer Service Management

4.9(27)

By Apex Learning

Overview Acquire great customer problems solving skills to develop long term relationships with your customers by enrolling in our Customer Service Management course. This course is a step-by-step training process to educate you in all the essential knowledge and skills to deliver contextual-based support to your customers and maintain high ethical business standards. The training has a huge impact on higher customer retention, acquisition of new customers, increased productivity and more. After your successful completion, you will be more than capable of identifying customer service elements and knowing the effects of poor service on a business; you will also be able to come up with some great techniques to deal with difficult customers. Enrol today to handle customer feedback and complaints efficiently. Key Features of the Course: FREE Customer Service CPD-accredited certificate Get a free student ID card with Customer Service training (£10 applicable for international delivery) Lifetime access to the Customer Service course materials The Customer Service program comes with 24/7 tutor support Get instant access to this Customer Service course Learn Customer Service training from anywhere in the world The Customer Service training is affordable and simple to understand The Customer Service training is an entirely online How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Customer Service Management. It is available to all students, of all academic backgrounds. Requirements Our Customer Service Management is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on WIFI, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 1 sections • 9 lectures • 01:51:00 hours total •Module One - Customer Service : Who We Are and What We Do •Module Two - Customer Service : Establishing Your Attitude •Module Three - Customer Service : Identifying and Addressing Customer Needs •Module Four - Customer Service : Generating Return Business •Module Five: In-Person Customer Service •Module Six - Customer Service : Giving Customer Service over the Phone •Module Seven - Customer Service : Providing Electronic Customer Service •Module Eight - Customer Service : Recovering Difficult Customers •Module Nine - Customer Service : Understanding When to Escalate

Customer Service Management
Delivered Online On Demand1 hour 51 minutes
£12