Discover effective employee engagement and retention strategies in this comprehensive course. Learn key principles of motivation, leadership techniques, team building, and data analysis to foster a dynamic work environment. Explore methods for employee development, recognition, and career growth to enhance organizational performance and employee satisfaction. Enroll now to optimize your workforce and drive success.
Overview Explore the basics of customer service from ground-level, discover what true customer excellence is all about and take a step closer to the rewarding career you know you're capable of! Providing excellent customer service is essential to the long-term viability of every business. This Customer Service Training Complete Diploma course introduces the fundamental elements of customer service and explains how they can be applied in any organization. Following this, it describes how a business can develop its customer service to the highest level. Discover what it takes to climb the ladder associate degree exceedingly in a very Customer Service setting with this ennobling Course. Improve your career prospects for life. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Customer Service Training Complete Diploma. It is available to all students, of all academic backgrounds. Requirements Our Customer Service Training Complete Diploma is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 1 sections • 9 lectures • 01:58:00 total length •Module One: Who We Are and What We Do: 00:17:00 •Module Two: Establishing Your Attitude: 00:12:00 •Module Three: Identifying and Addressing Customer Needs: 00:12:00 •Module Four: Generating Return Business: 00:14:00 •Module Five: In-Person Customer Service: 00:10:00 •Module Six: Giving Customer Service over the Phone: 00:12:00 •Module Seven: Providing Electronic Customer Service: 00:12:00 •Module Eight: Recovering Difficult Customers: 00:15:00 •Module Nine: Understanding When to Escalate: 00:14:00
Overview Provide an essential service for your local community and Healthcare Service by training to become a professional Pharmacist. This course provides an excellent way to gain the abilities you will need to manage or support a busy medical dispensary. The Pharmacy Skills Training Level 4 course contains multiple online learning modules that will teach all the skills and knowledge needed to practise Pharmacy and essential treatments. Alongside the crucial duties of diagnosing, prescribing, and dispensing, you will be taught how to manage a team, provide excellent customer service and counselling, maintain confidentiality and standards. The importance of your role and services are also given a fascinating overview. ** Completing this course does not imply that you are qualified to work as a Pharmacy Technician or Pharmacist. If you are seeking a course that fits The General Pharmaceutical Council's standards, please contact The General Pharmaceutical Council. ** How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Pharmacy Skills Training Level 4. It is available to all students, of all academic backgrounds. Requirements Our Pharmacy Skills Training Level 4 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 2 sections • 16 lectures • 11:43:00 total length •Module 01 : Introduction to Pharmacy: 00:23:00 •Module 02 : History and Development of Pharmacy: 00:25:00 •Module 03 : The Pharmacy Team: 00:21:00 •Module 04 : Training of the Pharmacy Team: 00:40:00 •Module 05 : Coaching and Evaluation of the Pharmacy Team: 00:16:00 •Module 06 : Standards for Pharmacy Professionals: 00:32:00 •Module 07 : Guidance to Support the Standards for Pharmacy Professionals: 01:39:00 •Module 08 : The Rights and Responsibilities of Pharmacy Professionals: 01:05:00 •Module 09 : Pharmacy Practice: 00:53:00 •Module 10 : Clinical Pharmacy Skills: 01:17:00 •Module 11 : Offering Enhanced Services: 01:06:00 •Module 12 : Prescribing: 00:57:00 •Module 13 : Supplying Medication: 00:46:00 •Module 14 : Responding to Symptoms: 00:43:00 •Module 15 : Health and Safety in the Pharmaceutical Industry: 00:40:00 •Assignment - Pharmacy Skills Training Level 4: 00:00:00
Overview This comprehensive course on Logistics Management Training: From Beginner to Advanced will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Logistics Management Training: From Beginner to Advanced comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast-track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Logistics Management Training: From Beginner to Advanced. It is available to all students, of all academic backgrounds. Requirements Our Logistics Management Training: From Beginner to Advanced is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 17 sections • 75 lectures • 10:48:00 total length •Value Chain Model: 00:06:00 •Logistics Function In An Organisation: 00:09:00 •Logistics and Logistics Functions: 00:09:00 •General Information In Logistics: 00:12:00 •Logistics Functions Explanation: 00:09:00 •Logistic Functions Explanation Continues: 00:09:00 •General Introduction Of Logistics: 00:13:00 •How Logistics Can Be Applied To Business: 00:03:00 •Business EXCELLENCE Through Logistics Management: 00:08:00 •Role Of Outsourcing: 00:07:00 •Logistics Management For Business Excellence: 00:10:00 •Understanding Transportation Strategy: 00:12:00 •Objectives of Transportation: 00:02:00 •Transportation Functionality: 00:07:00 •Factors Influencing Transportation Cos: 00:11:00 •Containerization and Its Role: 00:06:00 •Understanding Role Of Inventory: 00:09:00 •Inventory Functions: 00:05:00 •Cost of Inventory: 00:06:00 •Other Types Of Inventory: 00:11:00 •Basics Of Inventory Management: 00:12:00 •Basics Of Inventory Management Continues: 00:08:00 •KANBAN: 00:02:00 •Inventory Policy Guidelines: 00:05:00 •Warehouse Management Introduction: 00:04:00 •Warehouse And Its Design: 00:05:00 •Warehouse And Its Design Continues: 00:08:00 •Warehouse Operating Principle: 00:05:00 •Strategic Decisions In Warehousing: 00:10:00 •Warehousing Strategies: 00:09:00 •Warehousing Performance Measures: 00:11:00 •Logistics Information System Introduction: 00:04:00 •Need For Logistics Information System: 00:03:00 •Information Functionality: 00:04:00 •Evaluating Logistics Information System: 00:06:00 •Application of Logistics Information System: 00:10:00 •Designing of Logistics Information System: 00:08:00 •Designing of Logistics Information System Continues: 00:07:00 •Benefits of Logistics Outsourcing: 00:18:00 •Types of Logistics Providers: 00:07:00 •Outsourcing Value Proposition: 00:07:00 •Outsourcing Management Selection Criteria: 00:07:00 •Contract Terms and Conditions: 00:04:00 •Material Handling Part 1: 00:07:00 •Material Handling Part 1 Continued: 00:08:00 •Material Handling Part 2: 00:09:00 •Material Handling Part 2 Continued: 00:05:00 •Material Storage Principles: 00:03:00 •Material Storage Methods: 00:10:00 •Material Storage System Unit Load Storage: 00:11:00 •Design of Storage system: 00:09:00 •Storage System Design Continued: 00:05:00 •Scope and Objectives Of Reverse Logistics: 00:15:00 •Design Considerations: 00:13:00 •Automatic Identification Technology: 00:15:00 •EDI standards Application and Benefits: 00:04:00 •Automated Material Handling System: 00:14:00 •Satellite Tracking ERPDRP and AITS: 00:15:00 •Objectives of E-commerce: 00:05:00 •Classes of E-commerce Applications: 00:10:00 •E-logistics In E-commerce: 00:11:00 •E-Logistics Structure and Operations: 00:04:00 •Logistics Performance Measures and Controls: 00:08:00 •Logistics Performance Measures and Controls Continued: 00:14:00 •Characteristics Of A Successful Logistical Organization: 00:14:00 •Evolution Of Logistics And Organization: 00:06:00 •Learning Approaches To Logistical Organization: 00:11:00 •Drivers Of Logistical Organization: 00:09:00 •Drivers Of Logistical Organization Continued: 00:09:00 •Scope and Scale of Global Logi: 00:10:00 •Operational Factors and Challenges in Global Logistics: 00:16:00 •CrossBorder Goods Movement: 00:12:00 •Logistics Competitive Framework: 00:16:00 •Logistics strategies Across The Product Life Cycle: 00:17:00 •Conclusion: 00:05:00
QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support
QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support