12234 Courses

Speaking in Public Online Course Speaking in Public is a course designed to provide you with the essential skills needed to communicate effectively in any setting. From engaging with small groups to captivating large audiences, this course covers the art and science of public speaking. Whether you’re aiming to influence opinions, share stories, or ace job interviews, mastering public speaking will open doors to new opportunities and boost your confidence in personal and professional interactions. Course Curriculum Module 01: Effective Communication Module 02: How to Talk to Anyone Module 03: Power of Storytelling Module 04: Becoming an Influencer Module 05: Importance of Body Language Module 06: Communication Skills for Job Interviews Module 07: Public Speaking (Learn more about this online course)

Sales & Negotiation skills course teaches you everything on the topic thoroughly from scratch so you can claim a certificate of achievement for free to showcase your achievement in professional life. This Sales & Negotiation skills course is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it. To become successful in your profession, you must have a specific set of skills to succeed in today's competitive world. In this in-depth training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills. The training materials of this course are available online for you to learn at your own pace and fast-track your career with ease. Sales Executive Sales Executive course teaches you everything on the topic thoroughly from scratch so you can claim a certificate of achievement for free to showcase your achievement in professional life. This Sales Executive course is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it. Negotiation Skills Negotiation Skills teaches you everything on the topic thoroughly from scratch so you can claim a certificate of achievement for free to showcase your achievement in professional life. This Negotiation Skills is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it. Key Features of the Sales & Negotiation skills Course : Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases *** Additional Gifts *** Free Life coaching Course *** (Offer Ends Soon) *** Course Curriculum 01 The detailed curriculum outline of our Sales Executive course is as follows: ***Sales Executive*** Module 01: Understanding the Talk Module 02: Getting Prepared to Make the Call Module 03: Creative Openings Module 04: Making Your Pitch Module 05: Handling Objections Module 06: Sealing the Deal Module 07: Following Up Module 08: Setting Goals Module 09: Managing Your Data Module 10: Using a Prospect Board Course Curriculum 02 The detailed curriculum outline of our Negotiation Skills course is as follows: ***Negotiation Skills*** Module 01: Negotiation Techniques Module 02: Conflict Management Module 03: Influencing People Module 04: Handling Objections Accreditation All of our courses, including this Sales & Negotiation skills course, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Sales & Negotiation skills course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. Assessment At the end of the course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself. CPD 20 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone with a knack for learning new skills can take this Sales & Negotiation skills course. While this comprehensive training is popular for preparing people for job opportunities in the relevant fields, it also helps to advance your career for promotions. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.

Are you looking for a way to manage your projects more efficiently and effectively? Do you want to learn how to use Microsoft Project, one of the most popular and powerful project management tools in the world? If so, this online course is for you! In this course, you will learn how to create, update, and share project plans using Microsoft Project. You will also learn how to use the social media features of Microsoft Project to collaborate with your team members, stakeholders, and clients. You will discover how to: - Set up a project and enter tasks, durations, dependencies, and resources - Track the progress and performance of your project using various views and reports - Adjust your project plan to deal with changes, risks, and issues - Export your project data to Excel, PowerPoint, or Word This course is suitable for anyone who wants to learn how to use Microsoft Project for project management, whether you are a beginner or an intermediate user. You will need access to a computer with Microsoft Project installed (any version from 2013 to 2021) and an internet connection. You will also need a Microsoft account to use the social media features of Microsoft Project. By the end of this course, you will be able to create and manage project plans using Microsoft Project and leverage the power of social media to enhance your project communication and collaboration. Enrol today and take your project management skills to the next level!

Slinger/Signaller ensures safe lifting operations: select equipment, conduct checks, understand load dynamics, and direct movements while promoting safety.

Overview This Discover your Confident Personality course will unlock your full potential and will show you how to excel in a career in Discover your Confident Personality. So upskill now and reach your full potential. Everything you need to get started in Discover your Confident Personality is available in this course. Learning and progressing are the hallmarks of personal development. This Discover your Confident Personality will quickly teach you the must-have skills needed to start in the relevant industry. In This Discover your Confident Personality Course, You Will: Learn strategies to boost your workplace efficiency. Hone your Discover your Confident Personality skills to help you advance your career. Acquire a comprehensive understanding of various Discover your Confident Personality topics and tips from industry experts. Learn in-demand Discover your Confident Personality skills that are in high demand among UK employers, which will help you to kickstart your career. This Discover your Confident Personality course covers everything you must know to stand against the tough competition in the Discover your Confident Personality field.  The future is truly yours to seize with this Discover your Confident Personality. Enrol today and complete the course to achieve a Discover your Confident Personality certificate that can change your professional career forever. Additional Perks of Buying a Course From Institute of Mental Health Study online - whenever and wherever you want. One-to-one support from a dedicated tutor throughout your course. Certificate immediately upon course completion 100% Money back guarantee Exclusive discounts on your next course purchase from Institute of Mental Health Enrolling in the Discover your Confident Personality course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now. Process of Evaluation After studying the Discover your Confident Personality course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate.  Certificate of Achievement Upon successfully completing the Discover your Confident Personality course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99. Who Is This Course for? This Discover your Confident Personality is suitable for anyone aspiring to start a career in Discover your Confident Personality; even if you are new to this and have no prior knowledge on Discover your Confident Personality, this course is going to be very easy for you to understand.  And if you are already working in the Discover your Confident Personality field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  Taking this Discover your Confident Personality course is a win-win for you in all aspects.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements This Discover your Confident Personality course has no prerequisite.  You don't need any educational qualification or experience to enrol in the Discover your Confident Personality course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Discover your Confident Personality course. Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills. Course Curriculum Module 01: Unique strengths, talents, and attributes 1.1. Multiple Intelligence 00:12:00 1.2. Multiple Intelligence 00:10:00 Module 02: Who Am I- What is Your Personality? Who Am I - What is Your Personality? 00:14:00 Module 03: Learning Styles 3.1. Learning Styles 00:10:00 3.2 Visual Learning Style 00:04:00 3.3. Auditory Learning Style 00:04:00 3.4. Kinesthetic Learning Style 00:05:00 Module 04: Use Your Strengths 4.1. Use Your Strengths 00:14:00 4.2. Use Your Strengths 00:20:00 4.3. Use Your Strengths 00:16:00 Additional Materials Resource - Discover your Confident Personality 00:00:00

Our Advanced Customer Service Training equips professionals with the essential skills to provide exceptional service in high-pressure and diverse environments. This course covers key areas like effective communication, conflict resolution, empathy, and the integration of diversity and inclusion. Participants will learn how to anticipate customer needs, manage expectations, and deliver consistent service excellence. By the end of the course, learners will be prepared to enhance customer satisfaction and foster lasting relationships, ensuring every interaction is impactful and effective.

Are you requiring additional training to support your or your teams skills but can't see what you need in our advertised training courses? Then get in touch to design training/teambuilding specific to you or your team. How does it work? A free 30 minute consultation to discuss what you would like to achieve from a bespoke training course. A written proposal of what training may look like along with costings is emailed to you within 3 days of the initial consultation. If the proposal is agreed, then a date and time is agreed with both parties. Trainings can be delivered on a one to one basis, or with small - large groups. Recent bespoke training have been delivered covering topics such asCommunicationCustomer serviceTime ManagementDelegationWhat does professionalism look like? Prices start from £75.00. Contact us directly to organise bespoke training.

Overview Statistics reveal that over 67% of senior executives deem negotiation skills as 'crucial' for managerial roles, reinforcing the quintessential role of negotiation in today's business landscape. 'Negotiation Essential Skills - Level 3' is a meticulously crafted course to bridge the knowledge gap in this domain.  Delving deep into the rudiments of Understanding Negotiation, learners will traverse the intricacies of Phase One - Exchanging Information before transitioning to the strategic elements of Phase Two - Bargaining. The curriculum further elucidates the concept of Mutual Gain, leading to the decisive Phase Three - Closing.  With modules such as Dealing with Difficult Issues, Negotiating Outside the Boardroom, and Negotiating on Behalf of Someone Else, this course ensures a holistic understanding of the subject. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Negotiation Essential Skills - Level 3. It is available to all students, of all academic backgrounds. Requirements Our Negotiation Essential Skills - Level 3 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 11 sections • 10 lectures • 01:23:00 total length •Understanding Negotiation: 00:10:00 •Getting Prepared: 00:09:00 •Laying the Groundwork: 00:07:00 •Phase One - Exchanging Information: 00:07:00 •Phase Two - Bargaining: 00:09:00 •About Mutual Gain: 00:13:00 •Phase Three - Closing: 00:06:00 •Dealing with Difficult Issues: 00:09:00 •Negotiating Outside the Boardroom: 00:07:00 •Negotiating on Behalf of Someone Else: 00:06:00

Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support

Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support